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customer service associate Jobs in Istanbul

customer service associate

customer success specialist Jobs in Istanbul

customer success specialist

customer care representative

FedEx

<p></p><div><div>We have an exciting opportunity for you to join our team of Customer Care Representatives.<br>
<br>
<b>Who we are:</b><br>
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone&rsquo;s day and this is just part of our story. We&rsquo;ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.<br>
<br>
<b>What you will be doing:</b><br>
<ul><li>Joining our frontline team to be the first point of contact for our customers</li><li>Providing accurate information and guidance to our customers via voice, chat, or email</li><li>Advising our customers on how to use FedEx services and tools</li><li>Helping customers resolve service-related issues</li><li>Identifying new opportunities to grow business with our customers</li><li>Working together with other teams at FedEx to make every customer experience outstanding</li></ul><br>
<b>
What do you bring with you:</b><br>
<ul><li>Computer literacy and ability to easily navigate between different screens and systems</li><li>Excellent communication skills</li><li>Positive attitude and problem-solving mindset to find the best solution for the customer</li><li>Confidence, empathy, and friendliness to offer excellent experience to our customers</li><li>Flexibility in adapting to dynamic business environment</li><li>A desire to work in an international, fast-paced team</li></ul><br>
<b>
What do we offer:</b><br>
<ul><li>Attractive compensation package</li><li>Training to get you started and on-the-job learning opportunities</li><li>Extensive learning resources to further develop your skills and knowledge, including online language courses</li><li>Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)</li><li>Employee Assistance Program for you and your family in difficult life situations</li><li>Employee reduced-rate shipping</li><li>Great career opportunities</li><li>FedEx is one of the worlds most admired companies and trusted brands year after year</li></ul><br>
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we&rsquo;re ready to invest in your development. Join FedEx.</div><p><br>
</p><br>
<p>FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

Customer Care Representative

Goodyear

<div></div><div><div><div><div><div><div><div><p>Customer Care Representative &amp; QM BPX
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Istanbul, 34, TR
</div></div></div></div><div><div><div><div><b>Company: </b>Goodyear
</div></div></div></div><div><div><div><div><div>Location: TR - ISTANBUL<br>
Goodyear Talent Acquisition Representative: Aylin Gedik Reisoglu<br>
Sponsorship Available: No<br>
Relocation Assistance Available: No</div><br>
<div></div>
<div><b>
Minimum Requirements:</b></div>
<ul>
<li>Bachelor&rsquo;s degree</li>
<li>Preferably 3-5 years of experience in Supply Chain-Call Center-Complaint Management- After Sales</li>
<li>Knowledge of automotive related industries is a plus</li>
<li>Effective communication skills in both written and oral</li>
<li>Ability to work in a team: support team goals, and take initiative</li>
<li>Preferably proficiency in relevant SAP R3 transactions</li>
<li>Proficiency in MS Office applications</li>
<li>Fluency in English</li>
<li>Military service should be completed for male candidates.<br>
<br>
<b>Job Description:</b><br>
</li>
<li>Maximize customer satisfaction by driving company and supply chain strategy in all dealings with Goodyear customers</li>
<li>Provide support in resolving customer claims/issues, and benefit from opportunitiesto increase the quality of our service</li>
<li>Execute claim processing, cross-functional coordinationfor swift and complete resolutionof all customer claims/QM (QualityManagement)notifications</li>
<li>Process all return inquiries in the QM returnmanagement module, liaising with sales and supply chainto get required approvals</li>
<li>Manage performance measurement tools and follow-up KPI&rsquo;s throughappropriate tools/ systems</li>
<li>Actively responsible to lead, support and contribute local/regional projects implementation to improve and simplify theprocesses
</li></ul><div><b>About The Goodyear Tire &amp; Rubber Company</b></div>
<div>Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.</div>
<div>Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.</div><br>
<div></div>
<div>If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.</div><br>
<div></div>
<div>Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.</div><br>
<div></div>
</div></div></div></div><p><br>
<b>Job Segment: </b>Supply Chain, Recruiting, Supply, QA, Quality Assurance, Operations, Human Resources, Quality, Technology</p></div></div></div><div></div>

Customer Care Representative & QM BPX

Future Electronics

<p>Looking for a challenging new role and career development as a:</p><p>CUSTOMER SERVICE REPRESENTATIVE-TEMPORARY</p><p>If the answer is yes, then Future Electronics wants to hear from you! We are currently looking to employ a temporary Customer Service Representative in Istanbul, Turkey.</p><p>We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.</p><p>Working days are Monday to Friday</p><p>Job Outline:</p><p>The prime responsibility of the role is to ensure that customers&rsquo; expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.</p><p>This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.</p><p>What the role involves:</p><ul><li>Order management to include but not limited to:</li></ul><p>- Order entry and changes; Ensure part creates are actioned</p><p>- Expedites and follow through to completion liaising with MSR team</p><p>- Ensure value added services have been actioned, with DC or Future Plus.</p><p>- Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock</p><p>- Obtain Proof of Deliveries where requested</p><p>- Manage returns from customers and ensure credits are raised efficiently</p><ul><li>Hold a clear appreciation of Future&rsquo;s vision and corporate objectives and ensures work activities are aligned accordingly</li><li>Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.</li><li>Maintain communication between operational departments i.e. Marketing and Sales etc.</li><li>Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently</li><li>Accept all incoming calls and respond with relevant action as required.</li><li>Follow up with NCNR paperwork with Strategic Account Managers.</li><li>Undertake regular communication with line manager and actively prepare for annual and bi-annual appraisals</li><li>Ensures up to date with the latest system changes and all associated business-related changes affecting the organisation</li><li>As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.</li><li>Additional projects or duties as management at times may require</li></ul><p>Do you have:</p><ul><li>Ideally educated to senior schooling</li><li>Excellent communication and interpersonal skills</li><li>Fluent in English, fluent French is an advantage, basic Hebrew is an advantage</li><li>Highly organised and accurate, able to work under pressure and maintain extensive attention to detail</li><li>Computer literacy, particularly in excel is an advantage</li><li>Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite</li></ul><p>To Apply send your CV to nik.rodway@futureelectronics.com</p><p>Headquartered in Montreal and operating in 150 locations in 40 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.</p><p>The company&rsquo;s success is largely built upon its commitment to maintain close business partnerships with suppliers and customers, coupled with the strength of its commercial and technical competencies through all stages of the design-production cycle.</p><p>Future Electronics is globally integrated, supported by one IT infrastructure which provides real time inventory availability and access, while enabling full integration of operations, sales and marketing worldwide.</p><p>Future Electronics boasts the most knowledgeable sales team and provides the most advanced engineering/design capabilities and technical solutions, award-winning customer service, best-in-class global trade compliance program, and the largest available-to-sell inventory in the world.</p><p>Offering the industry&rsquo;s highest level of overall service, including customer-specific programs and processes, and worldwide e-commerce support, the company&rsquo;s mission is always to Delight the Customer&reg;.</p><p>On September 14th, 2023, it was announced that Future Electronics would be joining forces with WT Microelectronics to deliver long-term, sustainable value to all relevant stakeholders including customers, suppliers, employees, and shareholders through the combination of two highly complementary organizations. The two organizations will continue to operate independently pending regulatory approvals.</p><p>Equality, Diversity, and Inclusion</p><p>We are committed to Equality, Diversity, and Inclusion. We recruit the &lsquo;best person for the job&rsquo; regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.</p><p>Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li>Customer Service: 3 years (Required)</li></ul><p>Language:</p><ul><li>Turkish (Required)</li><li>English (Required)</li></ul><p>Location:</p><ul><li>&#305;stanbul (Required)</li></ul>

Customer Service Representative

GRAND CLINC

<p>GRAND Clinic is looking for talented sales representatives to join its team. If you are fluent in Russian and have experience working as a medical representative, this vacancy is for you.</p><p>Please note that this job can only be performed from our office. The employee must reside in Istanbul, Turkey.</p><p><b>Job description and main responsibilities:</b></p><p>-Interact with potential customers, presenting our offers and effectively communicating their value to generate interest and create sales opportunities.</p><p>-Solve patient problems by actively listening to them, showing empathy, and providing accurate and relevant information to build trust.</p><p>-Negotiate and secure commitments from patients to complete purchases, ensuring a positive decision-making experience.</p><p>-Maintain detailed records of interactions to track progress, measure effectiveness, and facilitate timely follow-up with potential customers.</p><p>-Proactively work to meet or exceed sales goals through strategic outreach and relationship-building efforts.</p><p><b>Qualifications:</b></p><p>-Experience in positions such as medical consultant, telesales representative, translator, or call center agent is preferred.</p><p>-Excellent communication skills and active listening skills are required. Basic knowledge of sales and customer service is required.</p><p>-Proficiency in computer systems and CRM software is required.</p><p>Working at GRAND CLINIC:</p><p>1- International work environment.</p><p>2- Career growth opportunities.</p><p>3- Competitive salary.</p><p>4- Sales commissions.</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>russian (Required)</li></ul><p>Job Type: Full-time</p>

Russian Sales Representative

Merter Fashion Center

<p><b>Job Description</b></p><p>&middot;Respond and initiate calls to our existing customers.</p><p>&middot; Respond to customer requests from our e-commerce site and social media (Whatsapp, Instagram, Facebook, etc.) accurately, quickly and effectively.</p><p>&middot; Listen &amp; Resolve to customers&rsquo; concerns, issues and questions.</p><p>&middot; Enhance our online presence by identifying and engaging potential customers to effectively promote the company.</p><p>&middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.</p><p>&middot; Acknowledging and resolving customer complaints.</p><p>&middot; Open new customer accounts on the CRM and website.</p><p>&middot; Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.</p><p>&middot; Recommend possible products to meet the customers&rsquo; needs.</p><p>&middot; Filter and transfer customers and to online sales department.</p><p>&middot; Prepare customer reports by gathering data collected during customer interactions.</p><p>&middot; Ensure customer satisfaction and provide professional customer support.</p><p><b>Skills and Qualification</b></p><p>Some of the key skills for a customer service representative are:</p><p>&middot; Personable and attentive</p><p>&middot; Strong communication skills</p><p>&middot; Strong interpersonal skills</p><p>&middot; Strong non-verbal communicator</p><p>&middot; Familiar with the software used to connect with customers and gather their information.</p><p>&middot; Experience working with customer support.</p><p>&middot; Knowledge of applicable products and markets.</p><p>* English, Turkish, Spanish, Arabic and French speaker.</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>Fran&ccedil;ais (Preferred)</li><li>Spanish (Preferred)</li><li>Arabic (Preferred)</li><li>Italian (Preferred)</li></ul>

Customer Support Representative (work from office)

Coca-Cola CCI

<div>
 <p>
  <strong>
   Join us to take your career journey to the next level!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   #ProudlyCCI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Identification
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a Sales Representative who is responsible for managing and conducting end-to-end field sales activities. A sales representative is the primary Coca-Cola CCI contact with the customer and is responsible for customer relationships.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Expect
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Visiting the customers in the region daily, checking the customer stock amount, creating an order request in the customer and responsible for the sales,
  </li>
  <li>
   Establishing a forceful and long-term sustainable business relationship with customers in the region,
  </li>
  <li>
   Carry out the merchandising activities,
  </li>
  <li>
   Solving customer problems,
  </li>
  <li>
   Will be the main person for both monitoring and controlling equipment processes,
  </li>
  <li>
   Inform our customers of planned campaigns in time in an effective way,
  </li>
  <li>
   Following field activities in relevant markets and providing new customer collaborations,
  </li>
  <li>
   Carrying out necessary actions for market growth, availability, and sales volume.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Capabilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree,
  </li>
  <li>
   Up to 0-3 years of working experience,
  </li>
  <li>
   Good command of the English language,
  </li>
  <li>
   Proficient in MS Office applications,
  </li>
  <li>
   B-class driver's license (active driving),
  </li>
  <li>
   Has an analytical perspective, strong relationship management, team-oriented, and high planning, and organizing skills,
  </li>
  <li>
   The ability to build relationships with clients quickly,
  </li>
  <li>
   Being aligned and collaborative within the team, additionally; flexible and proactive personality is necessary,
  </li>
  <li>
   Those who are/will be residing in Istanbul \ Other Cities
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Embrace
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   &ldquo;People Centered&rdquo; Focus
  </li>
  <li>
   Equal Salary Advocate
  </li>
  <li>
   A Globally Diverse/An International Workplace
  </li>
  <li>
   Inclusive Team-Building Activities
  </li>
  <li>
   Digital Learning Opportunities
  </li>
  <li>
   Leadership Exposure With Organizational Events
  </li>
  <li>
   Inclusive Language And Culture
  </li>
  <li>
   Social Clubs/Networks
  </li>
  <li>
   Inclusive/Family-Friendly Policies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  CCI is a multinational beverage company operating in Azerbaijan, Bangladesh, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Pakistan, Syria, Tajikistan, Turkey, Turkmenistan, and Uzbekistan. CCI produces, distributes, and sells The Coca-Cola Company's sparkling and still beverages. With 31 bottling plants, 3 fruit processing plants, and more than 10,000 employees in 12 countries, CCI offers a wide range of beverages to a consumer base of 600 million.
 </p>
 <p>
  Our purpose at CCI is to create value for our employees, customers, consumers, and community. In line with our vision to become the best FMCG company, we put people at the core of everything we do. We achieve successful results with our people who come together as One Team, committing to live by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to become a great place to work, which is inclusive, diverse, and inspiring, with its key organizational and leadership capabilities.
 </p>
 <p>
  Encouraging a diverse and inclusive organization is core to our commitment at CCI, that's why we nurture it in everything we do. We are proud to become the fourth company to obtain the EQUAL-SALARY global certification and proud to be an Equal Opportunity and Affirmative Action employer, covering in all our countries.
 </p>
 <p>
  We take responsibility for the future with our Sustainability Commitments for 2030.
 </p>
 <p>
  Focusing our roadmap on six main areas, including packaging, water, and climate on environmental issues; human rights, diversity &amp; inclusion, and community investments on social issues, we pledged 9 commitments to continuously improve our efforts. To ensure that by the year 2030, 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members are comprised of women.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.
  </em>
 </p>
</div>


Sales Representative, All Cities

Noatum Logistics

<div>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Minimum bachelor&rsquo;s degree
  </li>
  <li>
   Experience in Airfreight Forwarding
  </li>
  <li>
   Minimum 4 years of extensive track record of professional experience and success as field sales representative in the forwarding / logistics sector.
  </li>
  <li>
   A reliable, trustworthy and serious conduct.
  </li>
  <li>
   Excellent negotiating and closure skills
  </li>
  <li>
   A good knowledge of spoken and written English and native Turkish.
  </li>
  <li>
   A class B driver's license and able to drive actively
  </li>
  <li>
   Having a customer portfolio is an advantage
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Job Descriptions:
  </strong>
 </p>
 <ul>
  <li>
   Reporting to the Airfreight Director
  </li>
  <li>
   Responsible for sales and profit responsibility through managing and developing own portfolio of clients
  </li>
  <li>
   Identifying new opportunities for exports/imports so to contribute to the account strategies including an action plan
  </li>
  <li>
   Secure profitable business through hot sales, follow-up on visits and planning of next steps for the development of direct clientelle
  </li>
  <li>
   Close follow up of the market insight and competitors
  </li>
  <li>
   Implementation/reporting of sales activities and strong collaboration with the airfreight pricing teams
  </li>
 </ul>
 <p>
 </p>
</div>


Airfreight Sales Executive

Explore 449+ Customer care representative in Istanbul this September. Find roles across top companies and apply now to boost your career.