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customer operations executive Jobs in Istanbul

customer operations executive

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customer service specialist

customer service specialist – turkey Jobs in Istanbul

customer service specialist – turkey

customer service team lead Jobs in Istanbul

customer service team lead

customer care representative

Goodyear

<div><div><p><b>About Goodyear
</b></p></div><div><div><div><div><div><div><div><div><div><p>We&rsquo;re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we&rsquo;re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you&rsquo;re ready to embrace change and make an impact in your career, let&rsquo;s go.
</p><p></p><p><b>Why This Role Matters
</b></p><p>As a Customer Care Representative, you will play an important role in creating positive customer experiences and building long-term customer trust. By partnering with colleagues across functions and supporting customers through claim resolution processes, you will help ensure high-quality service while contributing to continuous improvements in the way we work.
</p><p></p><p><b>What You'll Do
</b></p><ul><li>Support customers throughout the claims and issue resolution process, ensuring a positive and seamless experience.
</li><li>Collaborate with Sales, Supply Chain, and Quality teams to facilitate timely and effective resolution of customer claims and quality notifications.
</li><li>Manage return inquiries through the QM return management module and coordinate approvals with relevant stakeholders.
</li><li>Monitor service performance and support KPI tracking through established tools and systems.
</li><li>Build strong working relationships across teams to ensure consistent communication and customer-focused solutions.
</li><li>Contribute to local and regional initiatives that improve processes, simplify ways of working, and enhance service quality.
</li></ul><p></p><p><b>What You'll Bring
</b></p><ul><li>Bachelor&rsquo;s degree in Business, Economics, Social Sciences, or a related field.
</li><li>3&ndash;5 years of experience in Supply Chain, Customer Service, Call Center, Complaint Management, or After-Sales functions.
</li><li>Proficiency in Microsoft Office applications
</li><li>Fluency in English
</li><li>Strong written and verbal communication skills, with the ability to build positive relationships with customers and colleagues.
</li><li>A collaborative mindset and willingness to support team goals while taking initiative when needed.
</li><li>Experience with SAP R3 transactions and knowledge of the automotive industry is an advantage.
</li></ul><p></p><p>We welcome applicants from a wide range of backgrounds and experiences. Even if you don&rsquo;t meet every listed qualification, we encourage you to apply.
</p><p></p><p>#LI-NF1 #LI-Hybrid<br>
</p></div></div></div></div></div></div></div></div></div><br>
<p></p><p>Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
<br>
<br>
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.</p></div>

Customer Care Representative

Conectys

<p><b>Full job description</b></p><p><i>This role follows a hybrid model &mdash; day shifts are office</i>‑<i>based, while night shifts are performed remotely.</i></p><p>As a <b>Customer Support Representative</b>, you will play a key role in delivering an exceptional customer experience for one of the world&rsquo;s leading cryptocurrency trading platforms, as part of a global project delivered by <b>Conectys</b>.</p><p>You will be at the frontline of customer interactions, supporting users through <b>live chat and email</b>, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced <b>fintech / crypto environment</b>. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.</p><p>With over <b>3,000 employees across multiple sites worldwide</b>, <b>Conectys</b> is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across <b>Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare</b>, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers&rsquo; success our own success.</p><p><b>Within your role, you will:</b></p><ul><li>Assist customers with inquiries via <b>live chat or email</b>, in Turkish</li><li>Ensure an <b>efficient, accurate, and high</b>‑<b>quality customer service experience</b></li><li>Be well equipped with the <b>platform, products, and crypto</b>‑<b>market fundamentals</b>, while keeping abreast of general market conditions</li><li>Diligently manage and follow up on inquiries or complaints from current and prospective users</li><li>Demonstrate a strong ability to understand customer needs and convert them into <b>constructive feedback and suitable solutions</b> for management</li><li>Ensure frontline operations are smooth by <b>flagging discrepancies, potential risks, or unusual situations</b> to management in a timely manner</li><li>Continuously seek improvements to enhance <b>team performance, work efficiency, and overall operational processes</b></li></ul><p><b>Job Requirements</b></p><p><b>What will make you successful for the role:</b></p><ul><li><b>Turkish proficiency as close to native level</b> &mdash; able to confidently support users on complex, written interactions related to financial and crypto products (reading &amp; typing mandatory)</li><li><b>English proficiency as close to native level</b></li><li><b>Preferably 2&ndash;4 years of customer service experience, trained in frontline operations (Live Chat &amp; Email)</b></li><li><b>Experience working with financial institutions, fintech platforms, trading environments, or cryptocurrency products </b>is a strong advantage</li><li><b>Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred</b></li><li><b>Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics</b></li><li><b>Passion to develop knowledge and a long‑term career in fintech / crypto‑</b>currency trading firms</li><li><b>Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests</b></li><li>Ability to perform 5 days&rsquo; shift work<b>, including weekends and public holidays on a 24/7 schedule</b></li><li><b>Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid modelSounds good? Find out what you can get:</b></li><li>Exposure to a <b>global crypto</b>‑<b>currency leader </b>, supporting an international user base</li><li>A <b>challenging fintech environment</b> where accuracy, learning, and initiative are encouraged</li><li>Opportunity to develop <b>valuable expertise in crypto</b>‑<b>currency trading platforms and financial products</b></li><li>International exposure and collaboration with <b>distributed, multicultural teams</b></li><li>Competitive compensation and benefits aligned with experience and shift patterns</li><li>A growing project where <b>your contribution and expertise are visible</b></li><li>Developed <b>Learning &amp; Development programs</b> to support your growth</li></ul><p>We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.</p><p>Work Location: Hybrid in Istanbul</p><p>Job Type: Full-time</p><p>Work Location: Hybrid remote in Istanbul</p>

Customer Support Representative with Turkish – Crypto Platform (Chat & Email)

Sonova

<div></div><div><div><div><p>Who we are</p><p>
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.</p>
<p>Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,</p>
<p>Here you&rsquo;ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.</p>
</div></div><div><div><div><div>Istanbul, Turkey
</div></div></div></div><div><div><div><div><p>Sales and Customer Service Director
</p></div></div></div></div><div><div><div><div><div>This is a high-impact commercial leadership opportunity in Turkey, with responsibility for leading the sales organization and customer service function to drive business performance, strengthen customer engagement and support the sustainable growth of the local affiliate.</div>
<div>
The Sales &amp; Customer Service Director will play a critical role in defining and executing the commercial agenda, translating the country strategy into clear sales priorities, disciplined execution and measurable business outcomes. The role will focus on strengthening sales force effectiveness, building trusted relationships with key customers and market stakeholders, and ensuring a consistently high-quality customer experience.</div>
<div>
As a member of the local leadership team, this position will contribute to the strategic direction, market development and overall performance of the Turkish affiliate, partnering closely with the Managing Director and cross-functional leaders to drive growth, operational excellence and long-term value creation.</div><br>
<div></div>
<div><b>
In this role, you will lead:</b></div><br>
<div></div>
<div><b>
Sales Strategy &amp; Commercial Planning</b></div>
<ul>
<li>Develop and implement national sales plans aligned with the Turkey affiliate strategy and overall company objectives.</li>
<li>Translate sales targets into clear regional priorities, action plans and KPIs for the sales organization.</li>
<li>Contribute to the annual budget, forecast and business planning processes with robust sales assumptions, market insights and risk/opportunity analysis.</li>
<li>Monitor market trends, customer needs, competitor activity and regional performance to identify growth opportunities.</li></ul><br>
<div></div>
<div><b>
Sales Leadership &amp; Target Delivery</b></div>
<ul>
<li>Lead and manage the sales organization to achieve and exceed sales targets across Turkey.</li>
<li>Drive sales execution through regular performance reviews, regional business follow-up and corrective action plans where required.</li>
<li>Monitor sales performance by region, customer segment, product category and sales representative.</li>
<li>Ensure disciplined execution of commercial priorities, product launches, campaigns, pricing guidance and promotional activities.</li></ul><br>
<div></div>
<div><b>
Regional Sales Management &amp; Sales Force Effectiveness</b></div>
<ul>
<li>Lead, coach and develop the Regional Sales Managers, ensuring strong accountability and consistent execution across regions.</li>
<li>Improve sales force effectiveness through clear routines, visit planning, pipeline management, customer segmentation and opportunity tracking.</li>
<li>Set clear objectives for the sales team and ensure regular follow-up on performance, capabilities and development needs.</li>
<li>Identify capability gaps and work with HR, Marketing and regional teams to strengthen sales competencies and the leadership pipeline.</li></ul><br>
<div></div>
<div><b>
Key Account &amp; Stakeholder Management</b></div>
<ul>
<li>Build and maintain strong relationships with key customers, distributors, retailers, healthcare professionals and relevant market stakeholders.</li>
<li>Support Regional Sales Managers in developing and executing account plans for strategic and high-potential customers.</li>
<li>Identify and pursue new business opportunities, partnerships and customer development initiatives.</li>
<li>Strengthen customer retention, loyalty and share of wallet through disciplined account management and high-quality service.</li></ul><br>
<div></div>
<div><b>
Customer Service Leadership</b></div>
<ul>
<li>Lead and continuously improve the customer service function to ensure efficient, reliable and customer-focused support.</li>
<li>Define, monitor and improve customer service KPIs, including response time, order handling, complaint resolution, service quality and customer satisfaction.</li>
<li>Ensure strong collaboration between Sales, Customer Service, Supply Chain, Finance and Marketing to improve the end-to-end customer experience.</li>
<li>Implement operational improvements, tools and processes that simplify customer interactions and increase responsiveness.</li></ul><br>
<div></div>
<div><b>
Market Insights &amp; Commercial Excellence</b></div>
<ul>
<li>Conduct regular market, customer and competitor analysis to inform sales priorities and business decisions.</li>
<li>Use sales data and performance insights to identify risks, opportunities and improvement actions.</li>
<li>Drive commercial discipline around pricing, discounts, customer prioritization and margin protection, in alignment with Finance and the MD.</li>
<li>Promote fact-based decision-making and continuous improvement across the sales and customer service organization.</li></ul><br>
<div></div>
<div><b>
Cross-Functional Collaboration &amp; Local Leadership</b></div>
<ul>
<li>Act as an active member of the Turkey leadership team, contributing to the overall performance and development of the affiliate.</li>
<li>Work closely with Marketing, Finance, Operations, HR and regional teams to ensure aligned priorities and effective execution.</li>
<li>Support the Managing Director in local business reviews, strategic initiatives and organizational transformation.</li>
<li>Ensure sales and customer service priorities are aligned with broader regional and company objectives.</li></ul><br>
<div></div>
<div><b>
Compliance, Governance &amp; Ethical Standards</b></div>
<ul>
<li>Ensure all sales and customer service activities are conducted in compliance with local laws, company policies and internal compliance standards.</li>
<li>Reinforce ethical business practices in customer interactions, pricing, discounts, commercial agreements and stakeholder engagement.</li>
<li>Ensure accurate and timely reporting of sales activities, forecasts, customer service KPIs and business risks.</li>
<li>Promote a culture of ownership, accountability, customer focus and integrity across the sales and customer service teams.</li></ul><br>
<div></div>
<div><b>
Your background:</b></div>
<ul>
<li>10+ years of sales experience in the Turkish market, with a strong track record of driving business growth, leading change and delivering results in a competitive commercial environment.</li>
<li>Experience managing teams and developing high-performing sales organizations, ideally with exposure to sales force effectiveness, funnel management and structured commercial execution.</li>
<li>Strong stakeholder management skills, with the ability to build trusted relationships with customers, partners, internal teams and senior leaders.</li>
<li>Commercially strong, customer-oriented and entrepreneurial, with solid communication and negotiation skills, strong organizational discipline and a clear results orientation.</li>
<li>Experience working with ERP systems and bring strong product understanding, with the ability to quickly translate market and customer needs into commercial actions.</li>
<li>Demonstrate strong ethical values, integrity and sound business judgment in all customer and stakeholder interactions.</li>
<li>Collaborative and intrinsically motivated leader, diligent, curious, externally focused and future-oriented, with a strong desire to win in the marketplace.</li>
<li>Experience in the medical, pharmaceutical or consumer goods industry would be highly relevant.</li>
<li>Experience working in a global matrix organization.</li>
<li>Fluency in Turkish and English is required.</li>
<li>Experience acting as a change agent and leading teams through transformation would be highly valued.</li>
</ul></div></div></div></div><div><div><p>Sonova is an equal opportunity employer.</p><p>
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate&rsquo;s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.</p>
</div></div><div><div><div><div>163712</div></div></div></div></div><p></p>

Sales and Customer Service Director

Cytiva

<div><div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div><p><b>
Bring more to life.</b></p><p></p><p>
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?</p><p></p><p>
At Cytiva, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.</p><p></p><p>
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.</p><p></p><p>
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.</p><p></p><p>
At Cytiva you will be able to continuously improve yourself and us &ndash; working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.</p><p></p><p>
Learn about the Danaher Business System which makes everything possible.</p><p></p><p>
The <b>Field Service Engineer (f/d/m) </b>is responsible for:</p><ul><li><p>
Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.</p></li><li><p>
Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system.</p></li><li><p>
Responds to customer support calls within an assigned territory.</p></li></ul><p></p><p>
This position reports to the Zone Service Manager and will be fully remote.</p><p></p><p><b>
What you will do:</b></p><ul><li><p>
Proactive appointment planning for service visits with support from customer care team.</p></li><li><p>
Installation, preventative maintenance and repair of our standard research and process systems as well as customized process systems.</p></li><li><p>
Performance of qualification and requalification of Cytiva equipment in GMP environment.</p></li></ul><p></p><p><b>
Who you are:</b></p><ul><li><p>
Bachelor or Engineer degree in mechanical/electronical engineering, biomedical engineering or mechatronics or adjacent field.</p></li></ul><ul><li><p>
Fluent in Turkish and English language, other European language or arabic skills will be a plus.</p></li><li><p>
High interest for technique and analytical skills, problem solving mindset</p></li></ul><p></p><p><b>
Travel, Motor Vehicle Record &amp; Physical/Environment Requirements:</b></p><ul><li><p>
Willingness for regular travel (Turkey &amp; International) incl. regular overnight stays</p></li><li><p>
Valid driving licence B.</p></li><li><p>
Ability to lift, move or carry equipment up to 25 kg.</p></li></ul><p></p><p><b>
It would be a plus if you also possess previous experience in:</b></p><ul><li><p>
Chromatography techniques.</p></li><li><p>
Bio-reactors.</p></li></ul></div></div></div></div></div></div></div></div></div><p></p><p>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</p><p></p><p>
For more information, visit www.danaher.com.</p></div>

Field Service Engineer - Biotechnology

FedEx

<div>
 Ground Operations: On Road (Ground Ops); Includes Van/Truck Courier, Bike Courier, Foot Courier; International Pick-up; International Delivery; Domestic Pick-up; Domestic Delivery; Customer Service
 <br/>
 <br/>
 We have an exciting opportunity for you to join our team of Couriers.
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone&rsquo;s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
 <br/>
 <br/>
 <strong>
  What You Will Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Representing FedEx in front of our customers, courteously picking up and delivering their packages
  </li>
  <li>
   Driving vehicles in FedEx fleet on defined routes in various postcodes, making sure customers&rsquo; packages get to the right place, on time
  </li>
  <li>
   Making sure vehicles are always operated safely and legally
  </li>
  <li>
   Following all FedEx Health and Safety and other company policies and procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Do You Bring With You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be a reliable team player
  </li>
  <li>
   Be energetic and enthusiastic
  </li>
  <li>
   Have a strong customer focus
  </li>
  <li>
   Have good communication skills
  </li>
  <li>
   Have an eye for detail to make sure paperwork is correct
  </li>
  <li>
   Holding a valid driving license for type of vehicle assigned is essential and held for 2+ years would be an advantage.
  </li>
  <li>
   Adaptability to external driving conditions and circumstances is required
  </li>
  <li>
   Commercial driving experience would be an advantage
  </li>
  <li>
   Basic geographical knowledge
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Do We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attractive compensation package
  </li>
  <li>
   Training to get you started and on-the-job learning opportunities
  </li>
  <li>
   Extensive learning resources to further develop your skills and knowledge
  </li>
  <li>
   Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
  </li>
  <li>
   Employee Assistance Program for you and your family in difficult life situations
  </li>
  <li>
   Employee reduced-rate shipping
  </li>
  <li>
   Great career opportunities
  </li>
  <li>
   FedEx is one of the worlds most admired companies and trusted brands year after year
   <br/>
   <br/>
  </li>
 </ul>
 Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we&rsquo;re ready to invest in your development. Join FedEx.
 <br/>
 <br/>
 Accuracy &amp; Attention to Detail;Planning &amp; Organizing Skills;Interpersonal Skills;Problem Solving Skills;Team Working Skills;
 <br/>
 <br/>
 FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
 <br/>
 <br/>
 Our Company
 <br/>
 <br/>
 FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
 <br/>
 <br/>
 Our Philosophy
 <br/>
 <br/>
 The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
 <br/>
 <br/>
 Our Culture
 <br/>
 <br/>
 Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.
</div>


Courier - Şerifali Depo

SIEGWERK

<div><div><b>Our Benefits &ndash; What We Offer You?</b></div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div><b><br>
Your Tasks &ndash; What You can expect as Customer Service Specialist?</b></div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div><b><br>
Your Profile &ndash; What do You bring as </b><b>Customer Service Specialist</b><b>?</b></div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

Eurofragance SLU

<div>
 <strong>
  <strong>
   Ever dreamed of working where fragrances tell stories?
  </strong>
 </strong>
 At Eurofragance, we don&rsquo;t just create fragrances &mdash; we create experiences. With passion, excellence and bold entrepreneurial spirit, we&rsquo;re growing fast and want you to grow with us.
 <br/>
 <br/>
 Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India&hellip; and more!
 <br/>
 <br/>
 Here, your work truly matters &mdash; and so do you.
 <br/>
 <br/>
 <strong>
  🎯 What's your mission?
  <br/>
  <br/>
 </strong>
 Provide best-in-class and timely customer and sales operational service to the Eurofragance Turkey customer portfolio, maintaining a solution-oriented approach and working closely with the Customer Service &amp; Logistics Manager.
 <br/>
 <br/>
 <strong>
  🛠️Here&rsquo;s what you&rsquo;ll be rocking every day
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver the highest quality service to customers in Turkey by handling customer requests in a timely and professional manner.
  </li>
  <li>
   Create customer sample requests using the project management software and SAP.
  </li>
  <li>
   Follow up on client project deadlines in close coordination with the commercial teams to support the smooth running of the sales cycle.
  </li>
  <li>
   Resolve customer queries and proactively anticipate potential improvements through clear and timely communication with relevant stakeholders.
  </li>
  <li>
   Coordinate the shipment and delivery of fragrance samples for client visits in collaboration with Development and Technical teams.
  </li>
  <li>
   Provide customers with all required regulatory documentation, liaising directly with the Regulatory Department.
  </li>
  <li>
   Register and track customer non-conformities.
  </li>
  <li>
   Maintain and update customer master data in SAP.
  </li>
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   Follow up on import order processes and daily local shipments, ensuring the timely delivery of both international and local orders (future responsibility).
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  ✅ What you need to shine in this role
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   University degree in Chemical Engineering, Business Management, International Trade, etc.
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   Languages: high level of English, native or high proficiency in Turkish.
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   2 years of experience in a similar role, preferably within global companies in an industrial or manufacturing environment.
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  ✨ What do we offer you at Eurofragance?
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 Much more than just a job! Take a look at everything we&rsquo;ve prepared for you:
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   Stability and growth in a solid company in full expansion.
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   International environment with a multicultural team and language practice.
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   Flexible start time and remote work 2 days/week (after passing the trial period and as long as the role is eligible for remote work).
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   Medical insurance for your peace of mind.
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   Food allowance to support your daily meals.
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   Transport allowance to help cover commuting costs.
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  🌍 Why Eurofragance?
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 We believe in diversity and in creating a space where everyone feels welcome &mdash; regardless of gender, age, background, orientation, or ability.
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 We&rsquo;re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.
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 By joining us, you become part of a company that actively works to make a positive impact on the planet &mdash; and on people.
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  Ready to join us on this sensorial adventure? 🌍
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Customer Service Specialist – Turkey

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