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customer service specialist – turkey Jobs in Istanbul

customer service specialist – turkey

customer service team lead Jobs in Istanbul

customer service team lead

customer service specialist

SIEGWERK

<div><div><b>Our Benefits &ndash; What We Offer You?</b></div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div><b><br>
Your Tasks &ndash; What You can expect as Customer Service Specialist?</b></div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div><b><br>
Your Profile &ndash; What do You bring as </b><b>Customer Service Specialist</b><b>?</b></div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

Eurofragance SLU

<div>
 <strong>
  <strong>
   Ever dreamed of working where fragrances tell stories?
  </strong>
 </strong>
 At Eurofragance, we don&rsquo;t just create fragrances &mdash; we create experiences. With passion, excellence and bold entrepreneurial spirit, we&rsquo;re growing fast and want you to grow with us.
 <br/>
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 Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India&hellip; and more!
 <br/>
 <br/>
 Here, your work truly matters &mdash; and so do you.
 <br/>
 <br/>
 <strong>
  🎯 What's your mission?
  <br/>
  <br/>
 </strong>
 Provide best-in-class and timely customer and sales operational service to the Eurofragance Turkey customer portfolio, maintaining a solution-oriented approach and working closely with the Customer Service &amp; Logistics Manager.
 <br/>
 <br/>
 <strong>
  🛠️Here&rsquo;s what you&rsquo;ll be rocking every day
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver the highest quality service to customers in Turkey by handling customer requests in a timely and professional manner.
  </li>
  <li>
   Create customer sample requests using the project management software and SAP.
  </li>
  <li>
   Follow up on client project deadlines in close coordination with the commercial teams to support the smooth running of the sales cycle.
  </li>
  <li>
   Resolve customer queries and proactively anticipate potential improvements through clear and timely communication with relevant stakeholders.
  </li>
  <li>
   Coordinate the shipment and delivery of fragrance samples for client visits in collaboration with Development and Technical teams.
  </li>
  <li>
   Provide customers with all required regulatory documentation, liaising directly with the Regulatory Department.
  </li>
  <li>
   Register and track customer non-conformities.
  </li>
  <li>
   Maintain and update customer master data in SAP.
  </li>
  <li>
   Follow up on import order processes and daily local shipments, ensuring the timely delivery of both international and local orders (future responsibility).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✅ What you need to shine in this role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree in Chemical Engineering, Business Management, International Trade, etc.
  </li>
  <li>
   Languages: high level of English, native or high proficiency in Turkish.
  </li>
  <li>
   2 years of experience in a similar role, preferably within global companies in an industrial or manufacturing environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✨ What do we offer you at Eurofragance?
  <br/>
  <br/>
 </strong>
 Much more than just a job! Take a look at everything we&rsquo;ve prepared for you:
 <br/>
 <br/>
 <ul>
  <li>
   Stability and growth in a solid company in full expansion.
  </li>
  <li>
   International environment with a multicultural team and language practice.
  </li>
  <li>
   Flexible start time and remote work 2 days/week (after passing the trial period and as long as the role is eligible for remote work).
  </li>
  <li>
   Medical insurance for your peace of mind.
  </li>
  <li>
   Food allowance to support your daily meals.
  </li>
  <li>
   Transport allowance to help cover commuting costs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🌍 Why Eurofragance?
  <br/>
  <br/>
 </strong>
 We believe in diversity and in creating a space where everyone feels welcome &mdash; regardless of gender, age, background, orientation, or ability.
 <br/>
 <br/>
 We&rsquo;re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.
 <br/>
 <br/>
 By joining us, you become part of a company that actively works to make a positive impact on the planet &mdash; and on people.
 <br/>
 <br/>
 <strong>
  Ready to join us on this sensorial adventure? 🌍
 </strong>
</div>


Customer Service Specialist – Turkey

YO IT Consulting

<div>
 <strong>
  Job Title:
 </strong>
 Medical Specialist
 <br/>
 <br/>
 <strong>
  Job Type:
 </strong>
 Contractor
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Remote
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking a dedicated Medical Specialist to join our customers team as part of a dynamic, innovative environment focused on building high-impact healthcare tools and applications. This remote position is ideal for a knowledgeable clinician eager to leverage medical expertise in collaborative, multi-turn conversational projects that involve designing system prompts and rubrics.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Apply advanced clinical diagnosis and treatment planning across a variety of medical scenarios.
  </li>
  <li>
   Contribute to the design and evaluation of conversational agent workflows, ensuring medical accuracy and efficacy.
  </li>
  <li>
   Interpret diagnostic data and integrate findings into robust, patient-centric care pathways.
  </li>
  <li>
   Develop comprehensive health assessments and provide recommendations in nutrition, dietetics, and pharmacology.
  </li>
  <li>
   Collaborate with cross-functional teams to refine prompt strategies and quality assurance rubrics.
  </li>
  <li>
   Facilitate multi-turn conversations with agents, offering expert insight and feedback to optimize system performance.
  </li>
  <li>
   Stay current with emerging trends in immunology, medical genetics, and digital healthcare technology to inform project development.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven expertise in clinical diagnosis, medical knowledge, and patient care management.
  </li>
  <li>
   Strong background in pharmacology, diagnostic interpretation, nutrition, and dietetics.
  </li>
  <li>
   In-depth understanding of anatomy, physiology, immunology, and medical genetics.
  </li>
  <li>
   Exceptional written and verbal communication skills, with a focus on clarity and empathy.
  </li>
  <li>
   Demonstrated ability to work independently in a remote setting and manage complex problem-solving tasks.
  </li>
  <li>
   Experience with designing conversational flows, system prompts, and evaluation rubrics.
  </li>
  <li>
   Meticulous attention to detail and a commitment to medical accuracy in digital applications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in building or contributing to healthcare applications, tools, or clinical decision support systems.
  </li>
  <li>
   Background in remote healthcare delivery or digital health platforms.
  </li>
  <li>
   Demonstrated ability to translate clinical expertise into structured, AI-driven workflows.
  </li>
 </ul>
</div>


Medical Specialist - Remote

Atlas Copco Group

<p></p><div><div><p>Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
</p><p><b>Join us on our journey for a better tomorrow.
</b></p></div><div><h2 class="jobSectionHeader"><b>Your role<br>
</b></h2><p>As a Service Sales Engineer, your mission is to drive sales growth for our service business by leveraging your technical expertise and understanding of customer needs. Reporting to the Regional Sales Manager, you will work closely with the engineering and service product teams to implement effective service sales strategies.<br>
<br>
<br>
</p><p>You will
</p><ul><li>Plan and prioritize service sales activities and customer interactions to achieve business targets.
</li><li>Collaborate with the service aftermarket team to provide exceptional after-sales service, ensuring high customer satisfaction.
</li><li>Analyze market trends and provide management with accurate information on pricing, competitive activities, and regional issues.
</li><li>Monitor and report on service sales activities, preparing weekly and monthly reports, while keeping the CRM updated with customer visit reports, opportunities, and quotation statuses.
</li><li>Work with cross-functional teams to coordinate activities that maximize customer relationships and business outcomes.
</li></ul><h2 class="jobSectionHeader"><b>To succeed, you will need<br>
</b></h2><p>We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
</p><ul><li>University degree or above, majored in Mechanical Engineer, Electrical/Electronics Engineering or Mechatronics Engineering.
</li><li>Excellent communication and interpersonal skills, with the ability to build trusted relationships with customers and distributors.
</li><li>Strong IT skills and confidence using CRM systems or willingness to learn (e.g., Salesforce).
</li><li>Good organisation and time management, with a proactive approach to planning and delivering results.
</li><li>Able to travel frequently (up to 80% of the time).
</li><li>Good command of English (written and spoken)
</li><li>Holder of a Class B driving license
</li></ul><h2 class="jobSectionHeader"><b>In return, we offer
</b></h2><ul><li>Culture of trust and accountability
</li><li>Lifelong learning and career growth
</li><li>Innovation powered by people
</li><li>Comprehensive compensation and benefits
</li><li>Health and well-being
</li></ul><h2 class="jobSectionHeader"><b>Job location<br>
</b></h2><p>This role requires you to work in Istanbul, Turkey.
</p><h2 class="jobSectionHeader"><b>Contact information</b></h2></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Sales
</div></div><br>
<div><div>Location: </div><div>T&uuml;rkiye
</div></div><br>
<div><div>City: </div><div>Istanbul
</div></div><br>
<div><div>On-site/remote: </div><div>Hybrid
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco
</div></div><br>
<div><div>Company Name: </div><div>Atlas Copco Makinalari Imalat AS
</div></div><br>
<div><div>Date of Posting: </div><div>June 1, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>June 30, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Service Sales Engineer-Istanbul Asia

PepsiCo

<div>Overview:
<div>
At PepsiCo, you&rsquo;ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Pepsi, Lay&rsquo;s and Lipton Ice Tea, our work touches millions of people every day.</div><div></div><div><br>
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.</div><div></div><div><br>
Whatever your role, you&rsquo;ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.</div><div></div><div><br>
We are looking for a Discounter Key Account Manager to join our Sales team based in Istanbul.</div>
Responsibilities:
<ul><li>Develop and execute strategic customer plans aligned with company sales, volume, and profitability targets.</li><li>
Conduct customer performance analysis and build SWOT assessments to identify growth opportunities and business risks.</li><li>
Create customer-specific SMART plans covering assortment, merchandising, promotions, pricing, service, and distribution strategies.</li><li>
Define phased sales and profit objectives by brand and account, ensuring alignment with commercial priorities.</li><li>
Build detailed account activation plans, including timelines for presentation, negotiation, implementation, and follow-up.</li><li>
Lead customer presentations, negotiations, and execution of commercial agreements and promotional activities.</li><li>
Establish and maintain strong business relationships with key customer stakeholders across all levels.</li><li>
Develop a clear understanding of customer structures, decision-making processes, and key influencers to support business growth.</li><li>
Conduct regular customer and store visits to strengthen partnerships and ensure execution excellence in-store.</li><li>
Organize and lead quarterly and annual business reviews with customer and internal stakeholders.</li><li>
Ensure high standards of customer service through timely communication, issue resolution, and proactive account management.</li><li>
Collaborate cross-functionally with Trade Marketing, Category Management, Supply Chain, and Field Teams to deliver account objectives.</li><li>
Prepare and manage account budgets, forecasts, and profitability tracking to support commercial performance.</li><li>
Maintain accurate customer records, store databases, promotional documentation, and activity tracking reports.</li><li>
Monitor, evaluate, and report on the effectiveness of promotions, in-store execution, and customer initiatives to drive continuous improvement.</li></ul>
Qualifications:
<ul><li>3&ndash;5 years of experience in an organized trade or retail environment, with solid understanding of key business drivers and commercial operations.</li><li>
Proven knowledge of category management principles and their application to improving customer and business performance.</li><li>
Demonstrated ability to take initiative, drive results, and contribute to a positive and collaborative work environment.</li><li>
Strong analytical, planning, and coordination skills, with the ability to manage multiple priorities effectively.</li><li>
Excellent influencing, negotiation, and relationship-building capabilities across customers and cross-functional teams.</li><li>
Experience personally managing at least one major customer account, including participation in annual agreement negotiations.</li><li>
Proven involvement in multi-functional task forces or category management projects aimed at delivering measurable business improvements.</li><li>
Exposure to direct or dotted-line management of store or field operations is preferred.</li><li>
Fluent Turkish and English communication skills, including preparing professional reports, presentations, and written business communications.</li><li>
Proficient in Microsoft Excel, Word, and PowerPoint, with strong intellectual curiosity and a continuous improvement mindset.</li></ul></div>

Discounter Key Account Manager

Cytiva

<div><div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div><p><b>
Bring more to life.</b></p><p></p><p>
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?</p><p></p><p>
At Cytiva, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.</p><p></p><p>
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.</p><p></p><p>
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.</p><p></p><p>
At Cytiva you will be able to continuously improve yourself and us &ndash; working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.</p><p></p><p>
Learn about the Danaher Business System which makes everything possible.</p><p></p><p>
The <b>Field Service Engineer (f/d/m) </b>is responsible for:</p><ul><li><p>
Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.</p></li><li><p>
Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system.</p></li><li><p>
Responds to customer support calls within an assigned territory.</p></li></ul><p></p><p>
This position reports to the Zone Service Manager and will be fully remote.</p><p></p><p><b>
What you will do:</b></p><ul><li><p>
Proactive appointment planning for service visits with support from customer care team.</p></li><li><p>
Installation, preventative maintenance and repair of our standard research and process systems as well as customized process systems.</p></li><li><p>
Performance of qualification and requalification of Cytiva equipment in GMP environment.</p></li></ul><p></p><p><b>
Who you are:</b></p><ul><li><p>
Bachelor or Engineer degree in mechanical/electronical engineering, biomedical engineering or mechatronics or adjacent field.</p></li></ul><ul><li><p>
Fluent in Turkish and English language, other European language or arabic skills will be a plus.</p></li><li><p>
High interest for technique and analytical skills, problem solving mindset</p></li></ul><p></p><p><b>
Travel, Motor Vehicle Record &amp; Physical/Environment Requirements:</b></p><ul><li><p>
Willingness for regular travel (Turkey &amp; International) incl. regular overnight stays</p></li><li><p>
Valid driving licence B.</p></li><li><p>
Ability to lift, move or carry equipment up to 25 kg.</p></li></ul><p></p><p><b>
It would be a plus if you also possess previous experience in:</b></p><ul><li><p>
Chromatography techniques.</p></li><li><p>
Bio-reactors.</p></li></ul></div></div></div></div></div></div></div></div></div><p></p><p>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</p><p></p><p>
For more information, visit www.danaher.com.</p></div>

Field Service Engineer - Biotechnology

Tamares

<p><b>Arbeitsort:</b> 100 % Remote / Homeoffice<br/><b>Arbeitszeit:</b> Flexible Arbeitszeiten<br/><b>Anstellungsart:</b> Freelancing / freie Mitarbeit<br/><b>Branche:</b> Callcenter, Kundenservice, Customer Care, Kfz-Service</p><p>Stellenbeschreibung</p><p>F&uuml;r unser modernes Callcenter suchen wir Service-Mitarbeiter (m/w/d) auf <b>Freelancing-Basis</b>, die uns im telefonischen Kundenservice unterst&uuml;tzen.<br/>Die T&auml;tigkeit erfolgt <b>vollst&auml;ndig remote aus dem Homeoffice</b>.</p><p>Du arbeitest an abwechslungsreichen Projekten, unter anderem im Kfz- und Servicebereich, f&uuml;hrst professionelle und freundliche Kundengespr&auml;che und wirst Teil eines strukturierten Customer-Care-Teams.</p><p>Deine Aufgaben</p><ul><li>Telefonische Kundenbetreuung (Inbound sowie teilweise Outbound)</li><li>Terminvereinbarungen und Bearbeitung von Serviceanfragen</li><li>Kundenservice nach klaren Gespr&auml;chsleitf&auml;den</li><li>Dokumentation der Gespr&auml;che im System</li><li><b>Keine Kaltakquise, kein Verkaufsdruck</b></li></ul><p>Dein Profil</p><ul><li>Sehr gute Deutschkenntnisse in Wort und Schrift</li><li>Freundliche, serviceorientierte und klare Kommunikation</li><li>Erfahrung im Callcenter oder Kundenservice von Vorteil, aber kein Muss</li><li>Selbstst&auml;ndige, zuverl&auml;ssige und strukturierte Arbeitsweise</li><li>PC oder Laptop, Headset sowie stabile Internetverbindung</li></ul><p>Das bieten wir</p><ul><li>100 % Homeoffice / Remote-Arbeit</li><li>Flexible Arbeitszeiten</li><li>Freelancing-Modell mit hoher Eigenverantwortung</li><li>Strukturierte Einarbeitung und professionelles Onboarding</li><li>Pers&ouml;nlicher Ansprechpartner und laufender Support</li><li>Angenehmes, kollegiales Arbeitsumfeld</li><li>Langfristige und abwechslungsreiche Projekte, unter anderem im Automotive-Bereich</li></ul><p>Bewerbung &amp; Kontakt</p><p>Die Bewerbung ist unkompliziert m&ouml;glich.<br/>Ein kurzer Lebenslauf oder einige Informationen zu deiner Person reichen aus.</p><p><b>Ansprechpartnerin:</b><br/>Daniela<br/>Telefon: 0176 83314710</p><p>Datenschutz (DSGVO)</p><p>Mit der &Uuml;bersendung deiner Bewerbungsunterlagen erkl&auml;rst du dich damit einverstanden, dass wir deine personenbezogenen Daten zum Zweck der Durchf&uuml;hrung des Bewerbungsverfahrens speichern und verarbeiten.<br/>Die Verarbeitung erfolgt gem&auml;&szlig; Art. 6 Abs. 1 lit. b DSGVO.<br/>Deine Daten werden ausschlie&szlig;lich f&uuml;r das Bewerbungsverfahren verwendet und nicht an Dritte weitergegeben.<br/>Nach Abschluss des Bewerbungsverfahrens werden deine Daten gel&ouml;scht, sofern keine gesetzlichen Aufbewahrungspflichten bestehen.</p><p>Art der Stelle: Vollzeit, Teilzeit</p><p>Gehalt: 600,00TRY - 610,00TRY pro Stunde</p><p>Arbeitsort: Vor Ort</p>

Türkei | Callcenter Mitarbeiter (m/w/d) – Deutsch fließend – Remote - Freelancer

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