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customer service specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives. 
 
Description 
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes. 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities. 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Personalize solutions based on customer needs, and effectively communicate them. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be curious and open to learning from others and helping each other grow. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Uzman

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Services and Solutions Delivery Specialist - Billing Admin
<h3 class="jobSectionHeader">Job Description
</h3>Services and Solutions Delivery Specialist - Billing Admin
Ensure timely preparation and delivery of Contract and Time &amp; Material invoices following service completion. 
 
Your role:
<ul><li>Sends Contract and Time &amp; Material invoices to all customers in G&amp;L Region.
</li><li>Being part of Services and Solutions Delivery Team as a Billing Admin closely collaborate with Account Managers, Field Service Engineers Manager, Credit Collection and Finance teams.
</li><li>Close communication with Philips&rsquo; customers (Public and private hospitals) in G&amp;L. We are working in a Hybrid model.
</li><li>From family friendly Private Health Insurance to annual incentive a career at Philips comes with all sorts of wonderful benefits.
</li></ul>You're the right fit if:
1. Minimum 3 years of experience in Customer Services or Customer Relations,
2. Attention to detail and financial facts,
 
3. Excellent communication skills &amp; high ownership,
4. Bachelor&rsquo;s degree,
 
5. Native in Turkish; business professional proficiency in English.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Indicate if this role is an office role in Istanbul.
About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
&bull; Learn more about our business .
 
&bull; Discover our rich and exciting history .
 
&bull; Learn more about our purpose .
 
 
If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
<div>About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div>#LI-EU
#LI-HYBRID</div>

Services and Solutions Delivery Specialist - Billing Admin

<div><h3 class="jobSectionHeader">Job Title
</h3>Services and Solutions Delivery Specialist- Installed Base Admin
<h3 class="jobSectionHeader">Job Description
</h3>Job title:
 
Services and Solutions Delivery Specialist - Installed Base Admin 
 
Your role:
<ul><li>Registration of installed products based on sales orders and handover documents in SAP.
</li><li>Collect all necessary information required for the registration of new Installed Base (IB) items, including system code, BOM, PMG Serial Number, Tech ID, customer details, project number, and handover date.
</li><li>Carrying out on daily basis analysis of data accuracy including providing data for field audits
</li><li>Providing solutions and support to user tickets, requests in Middle East , Turkey and Africa Countries.
</li><li>Contacting with customers, forwarders and business partners by phone or email
</li><li>Solving errors in SAP for existing Install Base records when required
</li><li>Managing META Install Base KPI&rsquo;s on-time solution with expected quality
</li>Supporting DX IB Activities, if needed 
<li>
</li></ul> 
You're the right fit if:
<ul><li>Bachelor&rsquo;s degree
</li><li>Minimum 2 years of professional experience in Business management, Customer service
</li><li>Fluency in English both verbal and written,
</li><li>Knowledge of SAP and Salesforce would be a strong advantage
</li><li>Strong communication skills with a proactive approach to customer needs
</li><li>Problem-solving mindset with the ability to identify improvement opportunities
</li>Strong numerical, analytical and conceptual skills; logical thinker. 
<li>
</li></ul> 
How we work together
 
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. 
 
Indicate if this role is an office role in Istanbul
<div>About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div>#LI-EU
#LI-HYBRID
#EOS</div>

Services and Solutions Delivery Specialist- Installed Base Admin

Envista Holdings

<div>Operating Company: Ormco 
Location: Istanbul,Istanbul,TR 
Date Posted: October 28, 2025 
Req Number: R5024438</div><div></div>
 <div>Job Description: Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group. Job Requirements: Job Title: Customer Support Specialist &ndash; Spark, T&uuml;rkiye Reports to: Country Sales Manager &ndash; Spark Turkey Location: Istanbul, Turkey About the Role As we launch Spark, one of Envista&rsquo;s fastest-growing orthodontic brands, in Turkey, we are looking for a Customer Support Specialist who will play a pivotal role in ensuring seamless coordination between our sales, manufacturing, logistics, and customer teams. This position is the key operational link between our manufacturing units, country sales team, and customers (orthodontists and dental clinics). The successful candidate will be responsible for handling all order processing, delivery coordination, invoicing, and shipment tracking, ensuring a smooth and efficient end-to-end customer experience. Key Responsibilities Order &amp; Delivery Management<ul> <li>Manage and process customer orders in SAP, ensuring accurate data entry and timely invoicing.</li> <li>Prepare and issue delivery notes and invoices in alignment with manufacturing schedules and customer requirements.</li> <li>Liaise with the manufacturing teams across different countries to confirm order status, production timelines, and shipment readiness.</li> <li>Coordinate with UPS and other logistics partners to arrange and track deliveries to doctors and clinics.</li> <li>Monitor and update customers regarding shipment progress, expected delivery dates, and any potential delays.</li></ul> Customer Communication &amp; Support<ul> <li>Serve as the primary contact point for Turkish doctors and clinics on all order-related and shipment inquiries.</li> <li>Communicate fluently in English and Turkish with both internal teams and external stakeholders.</li> <li>Provide proactive updates and problem-solving to ensure customer satisfaction and on-time delivery performance.</li></ul> SAP &amp; Data Administration<ul> <li>Maintain and update accurate records in SAP ERP, ensuring all transactions are aligned with company policies.</li> <li>Generate regular reports on order status, invoicing, delivery performance, and issue resolution metrics.</li> <li>Support the implementation of process improvements in order handling, billing accuracy, and logistics coordination.</li></ul> Cross-functional Collaboration<ul> <li>Work closely with the Country Sales Manager, Digital Sales Specialists, and Clinical Support teams to align customer communication and service expectations.</li> <li>Collaborate with regional and global manufacturing teams to optimize order-to-delivery processes.</li> <li>Ensure compliance with company policies, documentation standards, and regulatory requirements for product delivery and invoicing.</li></ul> Qualifications &amp; Experience<ul> <li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.</li> <li>2&ndash;4 years of experience in customer support, logistics coordination, or order management, ideally in a manufacturing or healthcare-related company.</li> <li>Fluency in English and Turkish (both written and verbal) is mandatory.</li> <li>Proven SAP proficiency (minimum 80%) in order processing, invoicing, and logistics modules.</li> <li>Strong organizational, analytical, and problem-solving skills.</li> <li>Excellent communication and coordination abilities with a high level of attention to detail.</li> <li>Ability to work under pressure and manage multiple priorities while maintaining accuracy and professionalism.</li> <li>This position is based out of Istanbul, T&uuml;rkiye.</li></ul> Preferred Skills<ul> <li>Experience in the dental, medical device, or healthcare industry is an advantage.</li> <li>Familiarity with ERP and CRM systems.</li> <li>Knowledge of logistics documentation, customs procedures, or import/export coordination.</li> <li>A proactive mindset with a customer-first approach and commitment to continuous improvement.</li></ul> Why Join Us At Envista, we are shaping the future of dental innovation. As part of the Spark launch in Turkey, you will be joining a pioneering team that combines cutting-edge orthodontic technology with a mission to deliver exceptional service and patient outcomes. This is a unique opportunity to be part of an exciting new chapter for one of our fastest-growing brands. Operating Company: Ormco Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential. Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.</div>

Customer Support Specialist – Spark Türkiye

BASF

<div><div><div><h2 class="jobSectionHeader">Job Listing Detail</h2></div><div>
Title: OTC (Order to Cash) Specialist Africa &amp; Middle East Region
Location: Ata&#351;ehir
Working type: Hybrid</div></div><div><div><h2 class="jobSectionHeader">
ABOUT US</h2></div><div>
At BASF, you not only have the opportunity to achieve your career goals but also to actively contribute to the development of smart solutions for a sustainable future.
Our Pharma Solutions business unit is dedicated to delivering high-quality excipients and functional ingredients to the pharmaceutical and nutraceutical industries. With a strong global presence and a commitment to innovation, we support our customers in developing effective, safe, and sustainable health solutions.
Join a team that unites innovation and progress &ndash; for a world where we accomplish great things together.</div></div><div><div><h2 class="jobSectionHeader">
WHAT YOU BRING</h2></div><div><ul><li>
Bachelor&rsquo;s degree in a relevant field.</li><li>
Minimum 1&ndash;2 years of experience in Customer Service; Supply Chain experience is a plus.</li><li>
Proficiency in SAP and MS Office applications.</li><li>
Fluent in English; additional languages are an asset.</li><li>
Strong organizational and communication skills.</li><li>
Customer-oriented mindset with attention to detail.</li><li>
Ability to work independently and collaboratively in a multicultural environment</li></ul></div></div><div><div><h2 class="jobSectionHeader">
WHAT TO EXPECT</h2></div><div><ul><li>
Full ownership of the end-to-end Order to Cash process, from customer order receipt to payment.</li><li>
Act as the main contact person for customers.</li><li>
Process all types of customer orders and send order confirmations.</li><li>
Manage order backlog and proactively monitor order status.</li><li>
Keep customers regularly informed about order and shipment updates.</li><li>
Prepare and organize necessary licenses and registration documents for order release.</li><li>
Track transport phases via system and local carrier agencies; update customers accordingly.</li><li>
Follow up on documentation and manage corrections if needed.</li><li>
Post documents to customers or banks according to payment terms.</li><li>
Handle Non-Conformance Management (NCM) in coordination with Sales Departments.</li><li>
Maintain regular communication with Sales Departments.</li><li>
File all relevant documentation properly.</li><li>
Ensure compliance with BASF guidelines and procedures.</li><li>
Maintain a customer-focused business environment while protecting BASF&rsquo;s interests.</li><li>
Safeguard confidential information from unauthorized access.</li><li>
Actively represent BASF&rsquo;s strategic and operational interests.</li><li>
Promote BASF&rsquo;s corporate values and principles.</li><li>
Contribute to the long-term competitiveness of BASF.</li><li>
Participate actively in Monthly Sales Management Meetings.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
WHAT WE OFFER</h2></div><div><ul><li>
Responsibility from day one in a dynamic and collaborative work environment.</li><li>
A competitive compensation package including salary and bonus.</li><li>
Autonomy and support to thrive in a global organization.</li><li>
A diverse and inclusive culture that values different perspectives.</li><li>
Opportunities for personal and professional development.</li></ul></div></div></div>

OTC (Order to Cash) Specialist Africa & Middle East Region

Goodyear

<div>About Goodyear
We&rsquo;re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we&rsquo;re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you&rsquo;re ready to embrace change and make an impact in your career, let&rsquo;s go.
Why This Role Matters
As a Customer Administration and Billing Specialist, you'll play a key role in making an impact by contributing to our company&rsquo;s strategy and driving operational excellence. You'll be part of an experienced team working on our billing processes and are in constant contact with our customers. This is great opportunity for someone who is passionate about continuous improvement, collaboration, and achieving ambitious targets .
What You'll Do
<ul><li>Do complete- and correct invoicing: billing due list and error handling, blocked documents: price-checks and removal of billing blocks, rebate agreements: settlement and reversal of unused accruals,
</li><li>Invoice claims and disputed amouts: credit-/ debit note handling.
</li><li>Responsible for invoicing processes including e-invoice, e-archive, e-ledger applications
</li><li>Maintain the billing system
</li><li>Post incoming customer invoices
</li><li>Ensure compliance with financial documentation and maintain records for audit &amp; tax processes
</li><li>Support tax team with copies of invoices &amp; re-issue the invoices.
</li><li>Manage Sovos (E-Invoice system)
</li>Handle Customer Master Data activities 
<li>
</li></ul>What You'll Bring
<ul><li>Commercial education or related field of education
</li><li>Overall work experience of at least 3-5 years
</li><li>Work experience in Billing &amp; Systems Operations (desired)
</li><li>Work experience in Sales Operations or Customer Service
</li></ul>Ability to:
<ul><li>Work in a team: support team goals, take initiative, seek to give and receive help and feedback
</li><li>Work independently in order to ensure all the requirements are met as per the schedule
</li><li>Work cross-functional (able to establish a strong relationship and collaboration with the team and the stakeholders through efficient and effective communication, using standard tools and conventions, both in calls as through other media)
</li><li>Fulfill requirements within scope and on schedule
</li><li>Communicate and behave professional both verbal and non-verbal in the appropriate environment
</li><li>Manage and consolidate high data and set the right priorities
</li><li>Good organizational and time management skills
</li><li>Fluency in business English, both speaking and writing
</li><li>Being proactive and joined-up thinking
</li><li>Distinct numerical reasoning and sense of accuracy
</li><li>Process comprehension (inter-sectional)
</li><li>Profound IT Skills especially Microsoft Office as Excel and Power Point and SAP R/3 SD Module
</li><li>Confident and professional behaviour throughout all hierarchy levels of the business
</li></ul>We welcome applicants from a wide range of backgrounds and experiences. Even if you don&rsquo;t meet every listed qualification, we encourage you to apply.
#LI-NF1
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
 
 
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.</div>

Customer Admin & Billing Specialist

Roka Groups

Job Description:As a Sales &amp; Client Engagement Specialist, your responsibilities will include:Handling inbound and outbound calls (with a focus on conversion and retention).Assisting clients with account opening, usage, and closure in a professional and clear manner.Supporting customers through the investment process and ensuring compliance with legal regulations.Building and maintaining long-term relationships with international clients.Responding to client inquiries via phone, email, or live chat .Delivering accurate and timely customer support to ensure high satisfaction.Monitoring client accounts and ensuring data is up to date.What We Offer:Competitive USD-based salary + monthly performance bonuses.A professional, international, and dynamic work environmentFull training and continuous learning opportunitiesClear career growth and promotion pathsRequirements:Fluency in at least one of the following languages: English, Japanese, Korean, Hindi-Urdu, German, Malay, Indonesian ,Porteguese, SpanishStrong communication and interpersonal skillsNo prior experience requiredCurrently residing in IstanbulJob Types: Full-time, Commission

Customer Representative & Account Specialist (Multilingual – Onsite)

Explore 804+ Customer service specialist in Istanbul this November. Find roles across top companies and apply now to boost your career.