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customer service specialist

ZEISS Group

<div>Field Service Specialist
Istanbul / Ankara, T&uuml;rkiye
Permanent
ZEISS is technology and innovation. Founded in Germany in 1846, we&rsquo;re an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 10.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.
As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&amp;D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways.
ZEISS T&uuml;rkiye is currently seeking, highly motivated Field Service Specialist to represent ZEISS Research and Microscopic Solutions (RMS) team in İstanbul and Ankara.
ZEISS RMS provides advanced microscopy solutions for life sciences, materials research, semiconductor, and academic institutions. With a comprehensive portfolio including light, confocal, electron, and X-ray microscopy systems, ZEISS RMS empowers scientific discovery and drives innovation across research and industry worldwide.
Your Role
 
The role of a Field Service Specialist will involve:
<ul><li>Perform equipment installation, preventive maintenance, upgrades, calibration, performance verification, acceptance testing, and troubleshooting activities at customer sites.
</li><li>Carry out installation, maintenance, upgrades, and troubleshooting activities for SEM, FE-SEM, FIB-SEM, and similar electron microscopy systems.
</li><li>Analyze customer needs and technical issues promptly and accurately and provide effective solutions.
</li><li>Serve as the primary technical expert in fault diagnosis and troubleshooting processes.
</li><li>Conduct systematic root cause analyses and develop sustainable, long-term solutions rather than temporary fixes.
</li><li>Visit customer sites to investigate and resolve technical issues on-site.
</li><li>Accurately communicate customer requirements to Sales, Application, Product Support, and Global Technical Support teams, ensuring effective coordination among all stakeholders.
</li><li>Provide remote and on-site support for service requests and equipment malfunctions.
</li><li>Manage technical escalation processes with Global Technical Support, Product Management, Application, and Engineering teams when required.
</li><li>Handle customer complaints through technical root cause analysis, clear communication, and a permanent solution-oriented approach.
</li><li>Provide technical guidance to users on equipment operation, routine checks, maintenance awareness, and best operational practices.
</li><li>Identify spare parts requirements, contribute to service planning, and ensure preventive maintenance activities are carried out in accordance with manufacturer standards.
</li><li>Prepare service reports accurately and on time in line with company standards.
</li><li>Record all technical activities accurately and completely in service reporting systems, CRM platforms, and ticketing tools.
</li><li>Communicate effectively with Sales, Management, Customer Support Center, Application Teams, Global Technical Teams, and customers.
</li><li>Build long-term customer relationships to maximize customer satisfaction and equipment performance.
</li>Comply with occupational health and safety regulations, including high-voltage systems, vacuum technology, radiation/X-ray safety requirements, and laboratory working standards. 
<li>
 
</li></ul>Your Experience
 
As a Field Service Specialist you will have:
<ul><li>Bachelor&rsquo;s degree in Electrical &amp; Electronics Engineering, Electronics Engineering, Mechatronics Engineering, Physics, Physics Engineering, or a related technical field.
</li><li>1&ndash;3 years of experience in a similar role within an international company. Experience in scientific instruments, electron microscopy, analytical instruments, medical devices, or other high-technology equipment is preferred.
</li><li>Knowledge of or experience with electron microscopy, vacuum technology, high-voltage electronics, precision mechanics, or scientific instruments is preferred.
</li><li>Strong troubleshooting capabilities, root cause analysis mindset, and systematic problem-solving approach.
</li><li>Ability to read and interpret electrical/electronic schematics, technical drawings, service documentation, and maintenance instructions.
</li><li>Ability to analyze mechanical, electronic, computer-related, and software-related issues collectively.
</li><li>Proficiency in using measurement instruments, service equipment, and technical testing tools.
</li><li>Ability to manage challenging customer situations and ensure customer satisfaction.
</li><li>Ability to explain technical concepts clearly to customers and provide basic user training when required.
</li><li>No restrictions on frequent travel.
</li><li>Experience using remote support tools, service reporting systems, CRM platforms, and ticketing applications.
</li><li>Good command of written and spoken English, with the ability to communicate effectively with global technical teams.
</li><li>For male candidates, completion of military service or no military obligation.
</li>Valid driver&rsquo;s license and active driving experience. 
<li>
 
</li></ul>Experience with CRM or sales tracking systems is an advantage. Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.
_______________________________________________________________________________
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age or sexual orientation and identity.
Problem Solving, Customer-focused Mindset, Microsoft Office applications.
Your ZEISS Recruiting Team:
Asli Yilmaz</div>

Field Service Specialist

<div><div>We&rsquo;re looking for Planning Specialist across our business located in Maltepe, İstanbul! 
</div><div>
Let's be the part of our #TogetherUnstoppable team! 
</div><div>
DHL is a brand with a vision to become &ldquo;The logistics company for the world&rdquo;. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results. 
</div><div>
DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value-added services in consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area. 
</div><div>
DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering &amp; manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space. 
</div><div>
Qualifications:</div><ul><li>Preferably bachelor&rsquo;s degree in Industrial Engineering, International Logistics or related fields</li><li>Having knowledge on logistics processes is strong asset</li><li>Able to work under pressure and meet deadlines</li><li>Minimum Upper Intermediate in English both verbal and writing is a must</li><li>Very good command of MS Office tools</li><li>Strong organization and planning skills</li><li>Willing to work cooperatively as a team member</li><li>High customer focus and teamwork spirit</li></ul><div> 
Job Description</div><ul><li>Following daily open orders and make sure that about their logistical organization</li><li>Managing 3rd PL firms according to customer needs</li><li>Making a long-term critical part analysis</li><li>Providing the parts to production lines in time without any production loss</li><li>Deciding MOT (mode of transportation) in short-term and long term by optimizing budget cost.</li><li>Optimizing the route definition for under the cross-docking service.</li><li>Managing material flow during contingency or disaster periods, creating alternative flow plans to feed production according to JIT principles</li><li>Making risk and root cause analysis for all supply chain processes and establishing of precautions and emergency plans</li><li>Supporting daily, weekly and monthly reports</li></ul></div><div></div>

LLP - Planning Specialist

DP World

<div>We are looking for a detail-oriented Ocean Freight Export Operation Specialist to manage end-to-end ocean export operations and ensure smooth coordination across all stakeholders. This role is key to maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to customers.
Your Responsibilities:<ul><li>
Manage end-to-end seafreight export operations from order receipt to final invoicing,</li><li>
Ensure accurate and timely flow of documentation and shipment information,</li><li>
Coordinate with customers, customs brokers, shipping lines, and overseas agents,</li><li>
Monitor export shipments and ensure compliance with customs and international trade regulations,</li><li>
Prepare and review shipping instructions, confirm draft Bills of Lading, and ensure timely document release,</li><li>
Issue Bills of Lading and invoices after vessel departure and deliver them to customers,</li><li>
Coordinate with finance for account control, payment collection, and document release,</li><li>
Organize payment processes and ensure original documents are received and forwarded to relevant parties,</li><li>
Send pre-alerts and shipment details to overseas agents,</li><li>
Control costs, calculate profit margins, and manage invoicing processes in the system,</li><li>
Ensure accurate system entries (e.g., shipment data, costs) and support reporting processes,</li><li>
Maintain regular communication with customers, manage relationships, and support business development,</li><li>
Identify opportunities to expand business (e.g., shifting from FOB/EXW to CIF shipments),</li><li>
Evaluate suppliers, maintain relationships, and report on new supplier opportunities,</li><li>
Support sales teams with alternative solutions and service options,</li><li>
Review and approve invoices, coordinate with accounting, and ensure timely processing,</li><li>
Support documentation, archiving processes, and participate in team meetings,</li></ul> 
Your Profile:<ul><li>
Associate or Bachelor&rsquo;s degree in Logistics, Maritime, International Trade, or a related field,</li><li>
Minimum 2 years of experience in seafreight export operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational and follow-up skills with attention to detail,</li><li>
Ability to work under pressure in a fast-paced environment,</li><li>
Strong communication, coordination, and teamwork skills,</li><li>
Customer-oriented and solution-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
For male candidates, military service is preferably completed,</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone 
#LI-EY1</div>

Ocean Freight Export Operation Specialist

MPH Global Services

<div><div><div>Industry: Power Generation 
City/Country: Dammam, Saudi Arabia 
Location: Dammam</div></div><div></div><div> 
JOB DESCRIPTION<ul><li>
Supervise the construction and shall make efforts to ensure the expeditious and economical construction thereof in accordance with the terms of the EPC Contracts.</li><li>
Monitor the EPC Contractor in order to ensure quality, safety, schedule and compliance to approved design. He will lead site inspections.</li><li>
Detect and anticipate issues/problems at site and suggest solutions in liaise with project management and EPC teams.</li><li>
Review and assess Contractor's Daily Report.</li><li>
Coordinate with relevant stakeholders to carry out commissioning activities.</li><li>
Interpret drawings, specifications and consult with contractors (if required) to ensure compliance with the program.</li><li>
Rectify any errors revealed in the detailed design or the working drawings.</li><li>
Supervise inspection, testing and commissioning,</li><li>
Oversee site safety, health, and environmental aspects regularly to ensure a safe, environmentally friendly site environment with zero man-hour loss.</li><li>
Maintain records of site activities, progress, non-conformities, remedial actions, follow-up history, near-miss cases, lessons learned, and interface cases at the site level.</li><li>
Perform site progress meetings and attend monthly meetings if required by the Project Management.</li><li>
Certify all report of materials, certify site progress reports, all inspections performed and attended by him or his team at site, joint measurement certificates to certify the progress of works and related invoicing. Acceptance tests and commissioning shall be carried out by the Contractor and shall be supervised by the substation specialist, in the presence of client representatives.</li><li>
Coordinate the required interface for outages with client's stakeholders and the contractors.</li></ul>
Qualifications
The substation specialist shall be an electrical engineer with minimum 10 years' experience in 400 kV substation turnkey installations for similar project in nature and complexity. Must have proven record on working on similar projects, both on design and on construction phases. Must be able to demonstrate a strong attention to field safety. Working language will be English (spoken and written). Speaking Arabic would be appreciated (but not mandatory).</div></div>

Substation specialist

NAGİHAN YASTI BEAUTY

İş İlanı | International Sales &amp; Marketing Specialist (Hair Transplant &amp; Dental Treatments)YST | İstanbul &amp; AntalyaSağlık turizmi alanında faaliyet g&ouml;steren YST , İstanbul ve Antalya şubelerinde g&ouml;revlendirilmek &uuml;zere uluslararası hasta portf&ouml;y&uuml;n&uuml; b&uuml;y&uuml;tecek, satış odaklı, deneyimli ve sonu&ccedil; odaklı Uluslararası Satış ve Pazarlama Uzmanı aramaktadır.Bu pozisyon Uzaktan (Remote) veya Hibrit &ccedil;alışma modeline uygundur.Aranan Nitelikler<ul><li>Sağlık turizmi sekt&ouml;r&uuml;nde, &ouml;zellikle Sa&ccedil; Ekimi ve/veya Diş Tedavileri alanında en az 2 yıl satış deneyimi</li><li>İngilizce iletişim kurabilecek seviyede yabancı dil bilgisi</li><li>Tercihen ikinci bir yabancı dil bilgisi:</li><li>Almanca</li><li>Fransızca</li><li>İspanyolca</li><li>İtalyanca</li><li>Arap&ccedil;a</li><li>Rus&ccedil;a</li><li>CRM, WhatsApp ve online hasta y&ouml;netim s&uuml;re&ccedil;lerine hakim</li><li>Telefonda ve g&ouml;r&uuml;nt&uuml;l&uuml; g&ouml;r&uuml;şmelerde ikna kabiliyeti y&uuml;ksek</li><li>Satış ve hedef odaklı &ccedil;alışabilen</li><li>Sorumluluk sahibi, disiplinli ve uzun vadeli &ccedil;alışmayı hedefleyen</li><li>Tercihen kendi hasta/m&uuml;şteri portf&ouml;y&uuml;ne veya g&uuml;&ccedil;l&uuml; satış ağına sahip</li></ul>G&ouml;rev Tanımı<ul><li>Yurt dışından gelen hasta taleplerini profesyonel şekilde y&ouml;netmek</li><li>Potansiyel hastalarla telefon, WhatsApp ve g&ouml;r&uuml;nt&uuml;l&uuml; g&ouml;r&uuml;şmeler ger&ccedil;ekleştirmek</li><li>Sa&ccedil; ekimi ve diş tedavisi paketlerinin satış s&uuml;re&ccedil;lerini y&uuml;r&uuml;tmek</li><li>Kendi oluşturduğu veya y&ouml;nettiği m&uuml;şteri portf&ouml;y&uuml;n&uuml; geliştirmek</li><li>Satış hedeflerini ger&ccedil;ekleştirmek ve d&uuml;zenli raporlama yapmak</li><li>Hasta memnuniyetini operasyon &ouml;ncesi ve sonrası s&uuml;re&ccedil;lerde takip etmek</li><li>YST uluslararası platformlarda en iyi şekilde temsil etmek</li></ul>Sunulan İmkanlar<ul><li>Sabit maaş + y&uuml;ksek prim / komisyon sistemi</li><li>Performansa bağlı y&uuml;ksek kazan&ccedil; fırsatı</li><li>Uzaktan veya hibrit &ccedil;alışma modeli</li><li>Profesyonel &ccedil;alışma ortamı</li><li>Kariyer gelişim fırsatı</li></ul>Başvuru ŞartıBaşvurunuzda aşağıdaki bilgileri mutlaka belirtiniz:<ul><li>G&uuml;ncel CV</li><li>Bildiğiniz yabancı diller</li><li>Sağlık turizmi sekt&ouml;r&uuml;ndeki deneyiminiz</li><li>Daha &ouml;nce &ccedil;alıştığınız klinik veya şirketler</li><li>Varsa mevcut hasta/m&uuml;şteri portf&ouml;y&uuml;n&uuml;z hakkında kısa bilgi</li><li>Beklediğiniz net maaş</li><li>Komisyon beklentiniz</li><li>&Ccedil;alışma tercihiniz (Remote / Hibrit)</li></ul>Maaş: 10.000,00TRY - 30.000,00TRY aylıkWork Location: Hybrid remote in İstanbul

Saç Ekimi ve Diş Tedavileri Satış ve Pazarlama Uzmanı (Tecrübeli)

CMA CGM

ID: 587564
 
Location: 
Istanbul, TR
 
#job-location.job-location-inline { display: inline; }
 Customer Excellence Analyst
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role & Responsibilities: 
Drive a customer-centric culture across the organization and act as the focal point for Customer Experience (CX) initiatives and projects.
 Map, analyze, and continuously improve customer journeys across key touchpoints.
 Collect, analyze, and interpret customer feedback to identify trends, pain points, and improvement opportunities.
 Develop and implement action plans to enhance customer satisfaction and service excellence.
 Collaborate with Customer Service, Service Delivery, Commercial, Operations, Digital, and IT teams to address root causes and improve customer experience.
 Monitor and improve customer experience metrics including NPS, CSAT (TPS & Pulse), response time, and ticket resolution performance.
 Support the implementation and optimization of customer communication channels to enhance accessibility and engagement.
 Contribute to digital transformation and process improvement initiatives aimed at improving customer experience.
 Monitor customer service quality standards and recommend improvement actions to increase efficiency and customer satisfaction.
 Prepare regular reports, dashboards, and presentations to communicate customer insights and business recommendations.
 Promote best practices and continuous improvement methodologies throughout the organization.
 
Skills & Requirements: 
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain, Economics, or a related field.
 Minimum 2 years of experience in Shipping, Logistics, Customer Service, Customer Experience, Business Process Improvement, or a related function.
 Experience in Process Improvement, Transformation, Digitalization, or Project Management initiatives.
 Strong analytical skills with the ability to transform data into actionable insights and recommendations.
 Knowledge of CRM platforms; Salesforce experience is preferred.
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 Experience with reporting and data visualization tools such as Power BI is an advantage.
 Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies is a plus.
 Strong stakeholder management, communication, presentation, and influencing skills.
 Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
 Customer-oriented mindset with a strong focus on problem solving and continuous improvement.
 Fluent in English, both written and spoken.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 Multisport Membership
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
Come along on CMA CGM’s adventure !

Customer Excellence Analyst

Gizli

<div>
 
 Who We Are?
 
 
 As one of the leading companies in the Food &amp; Beverage Services field, we are looking for enthusiastic, dynamic and quality-oriented colleagues to join our innovative, dynamic team for the position of &ldquo;Supply Chain Systems Development Specialist&rdquo; located in our Head Office.
 
 
 
 
 
 
 General Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Graduated from Industrial Engineering, Business Administration, or related fields
 </li>
 <li>
 Minimum of 3 years of experience in a relevant field
 </li>
 <li>
 Proficiency in ERP systems (SAP, Oracle, etc.)
 </li>
 <li>
 Preferably experience as a key/super user
 </li>
 <li>
 Preferably experience in Supply Chain and Procurement processes within ERP systems
 </li>
 <li>
 Strong knowledge of data analysis, reporting, and advanced Excel skills
 </li>
 <li>
 Strong analytical thinking and problem-solving skills
 </li>
 <li>
 Strong communication skills, effective in user support processes, with high coordination ability
 </li>
 <li>
 Preferably proficient in English
 </li>
 <li>
 Strong follow-up skills; detail-oriented and result-driven work discipline
 </li>
 <li>
 Team-oriented with strong coordination skills
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 &bull; Ensuring the smooth and efficient execution of supply chain processes (Procurement, Planning, Logistics, Import &amp; Export) through the ERP system and supporting system usage.
 
 
 &bull; Identifying opportunities to enhance the ERP system knowledge and capabilities of the supply chain function and other departments within the company.
 
 
 &bull; Developing orientation and training programs required for the correct and effective use of the system; creating training resources and delivering trainings.
 
 
 &bull; Monitoring the accuracy of data entries in the system and taking improvement initiatives to enable fast and effective reporting.
 
 
 &bull; Identifying system development opportunities to ensure SoD (Segregation of Duties) compliance requirements and ensuring the implementation of prioritized actions in collaboration with relevant stakeholders.
 
 
 &bull; Providing support to users on ERP system usage and contributing to the resolution of system-related issues.
 
 
 &bull; Establishing and enforcing rules for accurate and effective user authorization; conducting regular and periodic controls to assess system health and taking corrective actions where necessary.
 
 
 &bull; Taking an active role in system development and improvement initiatives related to the ERP system.
 
 
 &bull; Identifying different practices and needs across various regions and branches; standardizing processes, reporting exceptions, and ensuring the implementation of necessary actions for the effective management of such exceptions.
 
 
 
 
</div>

Supply Chain Systems Development Specialist

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