customer service specialist Jobs in Istanbul

customer service specialist

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category management specialist / lead Jobs in Istanbul

category management specialist / lead

category manager

inbound logistics coordinator Jobs in Istanbul

inbound logistics coordinator

order management specialist

LG Electronics

<div>
 
 We are looking for a Specialist to join our SCM Order Management Department.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Warehouse Management (POP Inbound, POP Storage, POP Outbound)
 </li>
 <li>
 SCM Cost allocation investigation and reporting,
 </li>
 <li>
 Managing direct delivery process ,
 </li>
 <li>
 SCM KPI Improvement &amp; Tracking,
 </li>
 <li>
 Following processes of scrap products (Shipment, Subinventory, Others-Out Adjust management ,
 </li>
 <li>
 Stock Count Result Analysis.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 1-2 years of experience in similar position
 
 
 University degree with relevant educational background
 
 
 Strong communication and analytical thinking skills
 
 
 Good command of English both written and spoken
 
 
 Computer literate, hands on experience on MS Office programs
 
 
 Military obligation must be completed for male candidates.
 
 
 Experience in collecting and analyzing data,
 
 
 Solid proficiency in all Microsoft Office applications; sophisticated skills in Excel (pivot tables, vlookups, sumifs).
 
 
 High level of analytical skills, critical thinking and ability in simplifying of complex issues.
 
 
 Self-motivated, organized with timely and assertive follow up skills and execution.
 
 
 
</div>

Supply Chain Specialist

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

Seco Tools

<div>Seco Tools T&uuml;rkiye is looking for a Customer Support Specialist to join our Turkiye organization to handle escalation of unresolved customers enquiry with regards to order, work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction, collect and communicate relevant business and market intelligence to product and sales management by using the applicable systems, maintain and develop robust and effective customer relationships in order to achieve relevant sales and marketing plan.
PRIMARY AREAS OF RESPONSIBILITY
Interfacing with Frontline Sales / First-line Support / Sales Process<ul><li>
Point of contact for global order escalations, Claim returns, and Sales returns.</li><li>
Work with Seco processes with ERP M3 system and all integrated systems and applications.</li><li>
In case of case escalation from first-line support, connect to customers according to SLA to communicate findings and solutions.</li><li>
Document the deviation in the processes followed in GIST and communicate those to the Quality analyst / GIST expert / Sales Process team.</li></ul>
Order processing, maintenance, and order delivery<ul><li>
Handle order inquiries like amending or fixing errors, canceling orders, and M3 error handling.</li></ul><ul><li>
Provide prompt response for inquiries or requests within the scope of content available in ERP M3 system / CRM / other available databases.</li><li>
Processing the claim return and sales return in ERP M3 and arranging handover to the logistics partner for sending over to DC after the approvals as per the authority matrix of the country.</li></ul><ul><li>
Secure data quality within the systems and adhere to internal control and compliance.</li><li>
Acting as backup in case of short staffing of first-line support</li><li>
Deliver on KPIs &amp; targets set to support the strategic direction.</li><li>
Secure delivery and related administration, managing expedites and handling delivery through shipping providers.</li></ul>
Case Management<ul><li>
Provide 2&deg;line customer support via our case management solutions and internal Knowledge Base</li><li>
Route higher level or outside of scope and/or knowledge to global network points of contact using the Case Management process.</li><li>
Actively use the CRM solution to work within the defined processes, manage customer relations capture leads, and turn them into opportunities when possible.</li><li>
Troubleshoots, routes, and resolves customer complaints.</li><li>
Create cases within the case management system to keep records as tickets to customer queries, incidents, and requests and communicate them according to the processes within the company.</li><li>
Handling escalation of unresolved customer inquiries</li><li>
Follow up with customers on open cases according to SLA.</li><li>
In addition, the employee may be assigned other duties within the area of their competence.</li></ul>
REQUIRED COMPETENCIES<ul><li>
Have minimum 3- 5 years Customer support experience at multinational environment</li><li>
Having a bachelor&rsquo;s degree in related areas</li><li>
A confident communicator with strong relationship-building and influencing skills</li><li>
Proactive, structured, and analytical, with a solution-oriented mindset</li><li>
Comfortable working independently while collaborating effectively in cross-functional and cross-border teams</li><li>
Proficient in CRM systems preferably M3, SAP or similar systems</li><li>
Fluent in Turkish and English (written and spoken)</li><li>
Residence in Asian side of Istanbul</li></ul>
What we offer
At Sandvik, you will join a truly international environment where innovation, collaboration and continuous improvement are part of everyday life. We offer:
Opportunities for professional and personal development
A culture rooted in our values: Winning Together, Curiosity, Responsibility and Customer Focus
Supportive colleagues and a workplace that values diversity, inclusion and different perspectives 
Visit our Stories Hub, LinkedIn or Facebook to get to know us better. 
Application
Our recruitment process is open, transparent and fair. All applicants are evaluated against the same criteria to ensure we select the best match for this role.
Apply via home.sandvik/career, reference 
Contact information
For questions about the recruitment process, please contact Krystian.stryjewski@secotools.com.
Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.</div>

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
At Amazon we&rsquo;re on the lookout for the curious, those who think big and accept challenges, willing to come build the future with us. 
 
Amazon Vendor Services (AVS) is a paid Business-to-Business (B2B) service that aims to help strategic brands partner with Amazon to grow their business. 
 
As a Brand Specialist, you will gain 360-degree exposure to all areas of e-commerce at Amazon T&uuml;rkiye, owning the relationship with your brand and structuring with them a short and long term strategy oriented at brand&rsquo;s growth and Customer Satisfaction. You will act as consultant driving selection and promotional activities, monitor and work on success metrics on a daily basis, and ensure the brand&rsquo;s experience of the AVS demonstrates our customer obsession.
 
 
Furthermore, you will be working together with different stakeholders to implement new ideas and processes within Amazon T&uuml;rkiye &amp; Europe, such as (Product) Category Management, Supply Chain management, Finance and Marketing; developing your skills and future career. 
 
Could you embrace the challenge of being a Brand Specialist at Amazon? Are you looking for a diverse and international environment? Amazon offers you the chance to build up your own network on a European level by participating in community events such as team activities or by joining some of our affinity groups. Being a Brand Specialist is the starting point to accelerating your professional growth within a global leader in e-commerce.
 
 
Come build the future with us! 
 
Key job responsibilities 
<ul><li>Core Service: Use your knowledge in deep data analytics to identify T&uuml;rkiye industry opportunities and provide recommendations to improve overall business performance through the use of Amazon programs to drive long term benefit.</li><li>Availability &amp; Operational Excellence: Drive EU Supply Chain operational excellence initiatives by reducing costs, defects, lead times, and by managing stock in our fulfilment centre.</li><li>Promotion &amp; Funding: Provide recommendations for the brand&rsquo;s marketing and advertising campaigns to promote new products, increase traffic and improve conversion. Plan, implement and manage promotional activities for Amazon events such as Prime Day where you will help your brands to generate sales. On top of that, you will drive brand weeks with you vendors and work closely with Amazon Advertising to explore further marketing opportunities we have.</li><li>Selection &amp; IDQ: Help grow selection by managing the launch of new products and improving discoverability. You will identify product gaps, onboard the new products and be responsible for the ramp up of these products, as well as improve the customer journey on Amazon (i.e.: performing walk the store session, competitor benchmarking, create enhanced content on detail pages).</li></ul> 
A day in the life 
Interested in what a day in life of a Brand Specialist looks like? Check out the following videos to gain more insight into the role and team: 
 
1) Brand Specialists at Amazon - Jump Right In: https://www.youtube.com/watch?v=C4wafOkhayA 
2) Brand Specialists at Amazon. What do they do? https://www.youtube.com/watch?v=fYaySG_trNY</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor&rsquo;s Degree</li><li>Fluency in English and Turkish</li><li>Professional (non-internship) experience in Marketing, Sales, Buying, Project Management, Supply Chain or Consulting.</li><li>Knowledge in MS Office programs (e.g. Excel, PowerPoint)</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Master's Degree</li><li>Strong business acumen and analytical skills</li><li>Knowledge of a third language</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Brand Specialist, Amazon Vendor Services (AVS)

Pearson

<div>Geo Advanced Role specialist for T&uuml;rkiye:
The Advanced Specialist, Geo Marketing will lead the development and execution of market-focused initiatives across the PTE and Institutional in T&uuml;rkiye. The role serves as the local marketing lead, translating regional strategies into market-relevant actions that strengthen customer engagement, support business growth, and enhance channel performance.
This position requires strong commercial and marketing acumen, the ability to influence cross-functional stakeholders, and a deep understanding of market dynamics. This is a regional role that will work closely with sales, Channel Management and Global marketing teams Marketing to identify opportunities, develop account and market plans, and drive execution of initiatives.
The position does not have direct people management responsibility but is expected to provide leadership and coordination across multiple stakeholders and projects within the Turkish market.
Key Responsibilities
<ul><li>Serve as the primary marketing contact for T&uuml;rkiye across regional and local stakeholders.
</li><li>Execute local brand and marketing initiatives that strengthen awareness and understanding of Pearson's value proposition.
</li><li>Ensure consistent execution of brand guidelines across all customer-facing activities and materials.
</li><li>Lead the localization and adaptation of global and regional marketing collateral for the Turkish market.
</li><li>Coordinate market-facing communications, thought leadership opportunities, and customer engagement activities.
</li><li>Support market presence through conferences, industry events, institutional forums, and partner activities.
</li><li>Support sales and channel teams through the execution of market activation initiatives that generate customer engagement and business opportunities.
</li><li>Develop and execute segment-specific marketing activities aligned to PTE and Institutional.
</li><li>Partner with sales teams to prioritize opportunities, support customer journeys, and strengthen conversion efforts.
</li><li>Support and collaborate with strategic distributors to implement local marketing and customer engagement plans.
</li></ul>Required
<ul><li>Bachelor's degree in Marketing, Business, Economics, or a related field.
</li><li>4&ndash;7 years of experience in marketing, trade marketing, market development, customer marketing, channel marketing, or a similar commercial role.
</li><li>Experience working with distributors, institutional customers, or channel partners.
</li><li>Strong analytical and business planning capabilities.
</li><li>Demonstrated ability to manage multiple stakeholders and influence across functions.
</li><li>Strong communication, presentation, and project management skills.
</li><li>Fluency in Turkish and English.
</li></ul>Preferred
<ul><li>Experience leading market-level initiatives within an international organization.
</li><li>Experience supporting account planning and business growth strategies.
</li><li>Knowledge of the Turkish education, assessment, learning, or institutional landscape (if applicable).
</li><li>Experience working in matrix organizations with regional and global stakeholders.
</li></ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Marketing
Job Family: GO_TO_MARKET
Organization: Corporate Marketing &amp; Communications
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 24582</div>

Advanced Specialist, Geo Marketing

KoçZer

<div>
 
 We are looking for a Category Management Lead (Specialist level) to join our ZerOnline Digital B2B Platform team. This role will focus on the effective management and continuous development of assigned product categories, contributing to commercial performance and the growth of ZerOnline through strong analytical capabilities and data-driven category initiatives.
 
 
 The ideal candidate will work closely with suppliers, internal stakeholders, and customers to support category execution, improve operational efficiency, and help deliver sustainable value across the platform, in alignment with defined strategies and business priorities.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Conduct competitive analysis and define required action plans accordingly
 </li>
 <li>
 Perform long-term strategic studies to support the development of assigned categories
 </li>
 <li>
 Identify potential vendors to be onboarded to the platform and conduct related discussions
 </li>
 <li>
 Support the vendor onboarding process and ensure completion of required steps
 </li>
 <li>
 Ensure the expansion of category, brand, and product assortment
 </li>
 <li>
 Maintain close communication with vendors to maximize actions taken and product visibility
 </li>
 <li>
 Monitor industry trends to anticipate potential opportunities and initiate necessary actions
 </li>
 <li>
 Ensure accuracy and regular updates of product visuals, pricing, and stock availability for all listed items
 </li>
 <li>
 Collaborate with companies within the scope of brand partnerships and joint initiatives
 </li>
 <li>
 This position does not include any people management or managerial responsibilities
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Supply Chain Management, Economics, or a related technical field.
 </li>
 <li>
 Minimum 1-3 years of experience in category management, procurement or commercial roles
 </li>
 <li>
 Proven experience in managing multiple technical product categories, preferably within industrial procurement, mechanical/electrical components, automation equipment, and engineering support categories.
 </li>
 <li>
 Proficient in English (written and spoken)
 </li>
 <li>
 Strong proficiency in MS Office applications and SAPSolid understanding of e-commerce dynamics and digital platforms
 </li>
 <li>
 Strong persuasion, follow-up, and stakeholder management skills; a team-oriented mindset
 </li>
 <li>
 Effective time management skills with strong reporting and organizational abilities
 </li>
 <li>
 Ability to adapt to a dynamic work environment; responsible and disciplined approach to work
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 For male candidates, completion of mandatory military service
 </li>
 <li>
 Innovative, open to continuous development, solution-oriented, and customer-focused
 </li>
 </ul>
</div>

Category Management Specialist / Lead

Eaton

<div><div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:
</h2></div><div>Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY
Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide.
 
The Sales Support Representative (German speaker) is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.
Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals. 
 
Main Responsibilities:
<ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
</li><li>Responsible for generating and following up service quotations sent to our customers
</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer
</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton
</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
</li><li>Establish professional and best practice contacts with the customers
</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
</li><li>Able to detect and escalate problem or error with data that he/she is responsible for
</li><li>Service maintenance contract management and upsell focus to capture new business opportunities
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Qualifications:
</h2></div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree
</li><li>Minimum 2 years of sales experience preferably on electrical/IT/telecommunications
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Skills: 
</h2></div><div>Languages: German (B2&ndash;C1) and English (fluent) required; additional European languages are an advantage
 
Strong understanding of software applications and customization capabilities
 
Technical sales aptitude and analytical skills
 
Market, industry, channel, and competitive knowledge
 
Knowledge of export business rules (as required)
 
Negotiation and consultative selling skills
 
Excellent written and verbal communication and interpersonal skills
 
Ability to build and maintain positive customer relationships through active listening and timely issue resolution
 
Strong business acumen and ability to navigate corporate and channel structures
 
Teamwork, networking, and continuous learning mindset
 
Adaptability and ability to drive change and process improvements
 
Ability to build and manage a sales funnel using CRM tools with accurate reporting
What we offer:
 
Competitive compensation and benefits package
 
Challenging projects in dynamic collaborative team
 
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
 
We make your aspirations matter &ndash; Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
 
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people&rsquo;s lives and the environment through power management technologies.
 #LI-SO1</div></div></div></div>

Service Sales Representative (German speaker)

Explore 43+ Order management specialist in Istanbul this July. Find roles across top companies and apply now to boost your career.

43 order management specialist jobs In Istanbul

Supply Chain Specialist

Customer Service Specialist

Customer Service Specialist

Brand Specialist, Amazon Vendor Services (AVS)

Advanced Specialist, Geo Marketing

Category Management Specialist / Lead

Service Sales Representative (German speaker)