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customer service specialist Jobs in Istanbul

customer service specialist

procurement specialist

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order management specialist

Ormco

<div>
 
 Job Description
 
 
 
 Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
 
 
 
 Job Requirements
 
 
 
 
 Job Title: Customer Support Specialist &ndash; Spark, T&uuml;rkiye
 
 
 
 
 Reports to: Country Sales Manager &ndash; Spark Turkey
 
 
 
 
 Location: Istanbul, Turkey
 
 
 
 
 About The Role
 
 
 
 As we launch Spark, one of Envista&rsquo;s fastest-growing orthodontic brands, in Turkey, we are looking for a Customer Support Specialist who will play a pivotal role in ensuring seamless coordination between our sales, manufacturing, logistics, and customer teams.
 
 
 This position is the key operational link between our manufacturing units, country sales team, and customers (orthodontists and dental clinics). The successful candidate will be responsible for handling all order processing, delivery coordination, invoicing, and shipment tracking, ensuring a smooth and efficient end-to-end customer experience.
 
 
 
 Key Responsibilities
 
 
 
 
 Order &amp; Delivery Management
 
 
 
 <ul>
 <li>
 Manage and process customer orders in SAP, ensuring accurate data entry and timely invoicing.
 </li>
 <li>
 Prepare and issue delivery notes and invoices in alignment with manufacturing schedules and customer requirements.
 </li>
 <li>
 Liaise with the manufacturing teams across different countries to confirm order status, production timelines, and shipment readiness.
 </li>
 <li>
 Coordinate with UPS and other logistics partners to arrange and track deliveries to doctors and clinics.
 </li>
 <li>
 Monitor and update customers regarding shipment progress, expected delivery dates, and any potential delays.
 
 
 </li>
 </ul>
 
 Customer Communication &amp; Support
 
 
 
 <ul>
 <li>
 Serve as the primary contact point for Turkish doctors and clinics on all order-related and shipment inquiries.
 </li>
 <li>
 Communicate fluently in English and Turkish with both internal teams and external stakeholders.
 </li>
 <li>
 Provide proactive updates and problem-solving to ensure customer satisfaction and on-time delivery performance.
 
 
 </li>
 </ul>
 
 SAP &amp; Data Administration
 
 
 
 <ul>
 <li>
 Maintain and update accurate records in SAP ERP, ensuring all transactions are aligned with company policies.
 </li>
 <li>
 Generate regular reports on order status, invoicing, delivery performance, and issue resolution metrics.
 </li>
 <li>
 Support the implementation of process improvements in order handling, billing accuracy, and logistics coordination.
 
 
 </li>
 </ul>
 
 Cross-functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with the Country Sales Manager, Digital Sales Specialists, and Clinical Support teams to align customer communication and service expectations.
 </li>
 <li>
 Collaborate with regional and global manufacturing teams to optimize order-to-delivery processes.
 </li>
 <li>
 Ensure compliance with company policies, documentation standards, and regulatory requirements for product delivery and invoicing.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in customer support, logistics coordination, or order management, ideally in a manufacturing or healthcare-related company.
 </li>
 <li>
 Fluency in English and Turkish (both written and verbal) is mandatory.
 </li>
 <li>
 Proven SAP proficiency (minimum 80%) in order processing, invoicing, and logistics modules.
 </li>
 <li>
 Strong organizational, analytical, and problem-solving skills.
 </li>
 <li>
 Excellent communication and coordination abilities with a high level of attention to detail.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities while maintaining accuracy and professionalism.
 </li>
 <li>
 This position is based out of Istanbul, T&uuml;rkiye.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in the dental, medical device, or healthcare industry is an advantage.
 </li>
 <li>
 Familiarity with ERP and CRM systems.
 </li>
 <li>
 Knowledge of logistics documentation, customs procedures, or import/export coordination.
 </li>
 <li>
 A proactive mindset with a customer-first approach and commitment to continuous improvement.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 At Envista, we are shaping the future of dental innovation. As part of the Spark launch in Turkey, you will be joining a pioneering team that combines cutting-edge orthodontic technology with a mission to deliver exceptional service and patient outcomes. This is a unique opportunity to be part of an exciting new chapter for one of our fastest-growing brands.
 
 
 
 Operating Company
 
 
 
 Ormco
 
 
 Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Customer Support Specialist – Spark Türkiye

Future Electronics

<div>
 
 Looking for a challenging new role and career development as a:
 
 
 
 CUSTOMER SERVICE REPRESENTATIVE,
 
 
 
 If the answer is yes, then Future Electronics wants to hear from you! We are currently looking to employ a Customer Service Representative in Istanbul, Turkey.
 
 
 We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.
 
 
 
 
 
 
 Job Outline:
 
 
 
 The prime responsibility of the role is to ensure that customers&rsquo; expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.
 
 
 This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
 
 
 
 
 
 
 What the role involves:
 
 
 
 &bull; Order management to include but not limited to:
 
 
 - Order entry and changes; Ensure part creates are actioned
 
 
 - Expedites and follow through to completion liaising with MSR team
 
 
 - Ensure value added services have been actioned, with DC or Future Plus.
 
 
 - Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
 
 
 - Obtain Proof of Deliveries where requested
 
 
 - Manage returns from customers and ensure credits are raised efficiently
 
 
 &bull; Hold a clear appreciation of Future&rsquo;s vision and corporate objectives and ensures work activities are aligned accordingly
 
 
 &bull; Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
 
 
 &bull; Maintain communication between operational departments i.e. Marketing and Sales etc.
 
 
 &bull; Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
 
 
 &bull; Accept all incoming calls and respond with relevant action as required.
 
 
 &bull; Follow up with NCNR paperwork with Strategic Account Managers.
 
 
 &bull; Undertake regular communication with line manager and actively prepare for annual and bi-annual appraisals
 
 
 &bull; Ensures up to date with the latest system changes and all associated business related changes affecting the organisation
 
 
 &bull; As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.
 
 
 &bull; Additional projects or duties as management at times may require
 
 
 
 
 
 
 Do you have:
 
 
 
 &bull; Ideally educated to senior schooling
 
 
 &bull; Excellent communication and interpersonal skills
 
 
 &bull; Fleunt in English and Turkish both communication and written
 
 
 &bull; Highly organised and accurate, able to work under pressure and maintain extensive attention to detail
 
 
 &bull; Computer literacy, particularly in excel is an advantage
 
 
 &bull; Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite
 
 
 
 
 
 
 About:
 
 
 
 Founded in 1968, Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today. Headquartered in Montreal and operating in over 160 locations in 40 plus countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.
 
 
 On April 2nd, 2024, Future Electronics joined WT Microelectronics. This complementary partnership is expected to generate strong synergies, enabling the combined company to deliver long-term, sustainable value to all stakeholders, including customers, suppliers, employees, and shareholders.
 
 
 
 
 
 
 Equality, Diversity, and Inclusion
 
 
 
 We are committed to Equality, Diversity, and Inclusion. We recruit the &lsquo;best person for the job&rsquo; regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.
 
 
 
</div>

Customer Service Representative

Evonik

<div><ul><li>Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.</li><li>
Operate Order management</li><li>
Working align with the Business Line and internal (local) business rules</li></ul><div></div><div>
RESPONSIBILITIES</div><ul><li>
Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, sampling and trials and control of customer terms and conditions.</li><li>
Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.</li><li>
Collaborate with head office, internal and external stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.</li><li>
Ensure accurate and timely reporting of all other relevant sales and customer related activities.</li><li>
Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.</li><li>
Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.</li><li>
Provide back up support to absent employees as directed.</li></ul><div></div><div>
REQUIREMENTS</div><div></div><ul><li>
Bachelor's degree in business administration, customer relations, supply chain management or similar</li><li>
Min. 3 years relevant work experience</li><li>
Advanced written and spoken English skills</li><li>
Resident on Anatolian side of Istanbul</li><li>
No military service obligation (for male candidates)</li></ul><div></div><div>
Your Application</div><div> 
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our <div>careers</div><div> portal</div>. Further information about Evonik as Employer can be found at <div>https://careers.evonik.com</div>.</div><div>
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.</div><div></div><div>
Your Talent Acquisition Manager:</div>
Nazli Kaplan<div></div><div>
Company is</div>
Evonik Ticaret Ltd.</div>

Customer Service & Supply Chain Representative

HORECASTORE

Job Title: Lead Generation Specialist Location: Remote Experience: Minimum 3 years in Lead Generation or B2B Sales (Hospitality or HORECA industry) Employment Type: Full-time Preferred Candidates: Native Arabic speakersAbout the Role:We are seeking an experienced and proactive Lead Generation Specialist &amp; Sales Representative to join our dynamic HORECA (Hotel, Restaurant, Caf&eacute;) supply division. The ideal candidate will be responsible for identifying, connecting, and engaging with potential B2B clients&mdash;especially pre-opening restaurants, hotels, and cafes across GCC countries&mdash;while also supporting store and inventory operations remotely.This hybrid role combines lead generation with sales coordination and store management responsibilities, requiring a candidate who is both research-driven and operationally strong.Key Responsibilities:<ul><li>Identify and generate qualified B2B leads for pre-opening restaurants, hotels, and cafes across the GCC region.</li><li>Research, compile, and maintain a database of potential clients within the hospitality and HORECA sectors.</li><li>Conduct outreach through effective networking, communication, and lead conversion strategies.</li><li>Manage and oversee day-to-day store operations, including inventory management, order dispatch, and supplier coordination.</li><li>Ensure timely order processing, product availability, and accurate record-keeping of stock movements.</li><li>Collaborate with internal teams to align sales and operations goals.</li><li>Prepare and share daily, weekly, and monthly performance reports on sales and store operations.</li><li>Maintain high standards of organization, labeling, hygiene, and compliance in store operations.</li><li>Build and nurture long-term client relationships to support business growth.</li></ul>Required Skills &amp; Qualifications:<ul><li>Minimum 3 years of experience in lead generation or B2B sales within the hospitality or HORECA supply industry.</li><li>Proven track record in identifying and connecting with B2B leads for restaurants, hotels, or cafes.</li><li>Strong understanding of the GCC market and hospitality sector.</li><li>Familiarity with inventory management and sales coordination processes.</li><li>Excellent communication and networking skills in Arabic (Native) and English.</li><li>Proficiency in MS Office and CRM/inventory management tools.</li><li>Highly organized, detail-oriented, and able to multitask in a fast-paced environment</li></ul>Job Types: Full-time, PermanentPay: Up to 20,000.00TRY per month

Arabic Lead Generation Specialist

OTTOS PAZARLAMA LTD.

I&#350; TANIMI:<ul><li>A dan Z ye sipari&#351; s&uuml;recinin takibi ( Teklif a&#351;amas&#305;ndan sipari&#351;in teslimat&#305;na kadar olan t&uuml;m i&#351;ler&hellip; )</li><li>Hem hizmet verdi&#287;imiz m&uuml;&#351;teri hem de &uuml;r&uuml;n tedarik etti&#287;imiz imalat&ccedil;&#305;larla g&ouml;r&uuml;&#351;melerin yap&#305;lmas&#305;, g&uuml;nl&uuml;k i&#351; organizasyonlar&#305;n takibi, olu&#351;acak sorunlar&#305;n &ccedil;&ouml;z&uuml;m&uuml;n&uuml;n sa&#287;lanmas&#305;.</li></ul>ARANILAN N&#304;TEL&#304;KLER:<ul><li>Konusunda en az 4-5 y&#305;ll&#305;k bir deneyim,</li><li>Temel ticari ve &#304;hracat bilgisine sahip olma,</li><li>&Ccedil;ok iyi derecede Almanca ve/veya &#304;ngilizce s&ouml;zl&uuml; ve yaz&#305;l&#305; dil bilgisine sahip olma,</li><li>MS Ofis programlar&#305;na hakim ve bilgisayar kullanim deneyimine sahip olma,</li><li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na uyumlu, ileti&#351;im ve organizasyon becerisi y&uuml;ksek, gerekti&#287;inde insiyatif alabilme kabiliyetine sahip olabilme,</li><li>Avrupa yakas&#305;nda ikamet ediyor olma ( Tercihen Yenibosna yak&#305;n&#305; ),</li></ul>&#304;&#350; ORTAMINDA SUNULANLAR:<ul><li>Yetenekleriyle orant&#305;l&#305; olarak kendilerine katk&#305; sa&#287;layabilecekleri uluslararas&#305; bir &ccedil;al&#305;&#351;ma ortam&#305;,</li><li>&#304;&#351; ve kendini geli&#351;tirebilme potansiyeli olan ve sorumluluk al&#305;nabilecek bir &#351;irket atmosferi,</li><li>Modern ve teknoloji altyap&#305;s&#305; olan bir ofis ortam&#305;,</li><li>Herkesin kendi i&#351;ini yapt&#305;&#287;&#305; ve d&uuml;z bir hiyerar&#351;inin oldu&#287;u dinamik bir ekiple &ccedil;al&#305;&#351;abilme f&#305;rsat&#305;,</li></ul>BU &Ouml;ZELL&#304;KLERE SAH&#304;PSEN&#304;Z;O zaman ba&#351;vuru belgenizi almak i&ccedil;in sab&#305;rs&#305;zlan&#305;yoruz.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;E&#287;itim:<ul><li>Lise veya dengi (Zorunlu)</li></ul>Deneyim:<ul><li>&ccedil;al&#305;&#351;ma tecr&uuml;besi: 2 y&#305;l (Tercih edilir)</li></ul>Dil:<ul><li>Almanca veya Inglizce (Zorunlu)</li></ul>

Müşteri Temsilcisi Asistanı

Transmed

<div>
 
 Transmed Turkiye is a full-service distributor company across 13 countries, managing distribution, sales, and marketing for 35 leading brands. We strongly believe in putting people first &ndash; our customers, our teams, our partners.
 
 
 
 
 
 We are seeking an
 
 Import Specialist
 
 .
 
 
 
 
 
 
 ROLE REQUIREMENTS:
 
 
 
 
 
 
 
 *** This position does not offer a hybrid / remote option.
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in related fields, (Food Engineering, Business Administration, Foreign Trade, International Trade, Supply Chain Management, etc.)
 </li>
 <li>
 Minimum 1 year of experience in import and export operations,
 </li>
 <li>
 Proficient in English,
 </li>
 <li>
 Advanced MS Office skills,
 </li>
 <li>
 Strong analytical thinking skills and result-oriented,
 </li>
 <li>
 Strong communication skills and a good team player,
 </li>
 <li>
 Completed military service for male candidates.
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 <ul>
 <li>
 Preparing and tracking all necessary documents and paperwork required for the import process,
 </li>
 <li>
 Monitoring relevant regulations to ensure compliance with operational processes,
 </li>
 <li>
 Submitting costs, customs expenses, and invoices related to import and export transactions to the Finance &amp; Accounting department,
 </li>
 <li>
 Planning the workflow of the department and managing all communication with suppliers,
 </li>
 <li>
 Ensuring the control, reporting, and archiving of completed operations,
 </li>
 <li>
 Verifying all invoices and shipment notifications to ensure compliance with customs regulations,
 </li>
 <li>
 Maintaining active communication with both domestic and international suppliers,
 </li>
 <li>
 Planning and managing order and documentation processes with international suppliers,
 </li>
 <li>
 Determining the most suitable transportation and customs clearance strategies to optimize costs.
 </li>
 </ul>
</div>

Import Specialist

MOVA TECH

<div>
 
 Job Title: E-commerce Specialist
 
 
 
 Company:
 
 Mova
 
 
 
 Location:
 
 Istanbul, Turkey
 
 
 
 Department:
 
 Sales
 
 
 
 Reports To:
 
 Sales Manager
 
 
 Company Overview
 
 
 Mova is a leading brand in smart home and lifestyle technologies, dedicated to delivering innovative and high-performance solutions that make everyday living easier. With a focus on customer satisfaction and cutting-edge technology, Mova provides a wide range of household and lifestyle products designed for the modern home.
 
 
 Job Summary
 
 
 We are looking for a detail-oriented and tech-savvy
 
 E-commerce Specialist
 
 to manage and grow our online sales channels in Turkey. The ideal candidate will have 4&ndash;5 years of experience in e-commerce, digital marketing, and online marketplace management. This role involves optimizing product listings, managing relationships with e-commerce platforms, analyzing sales performance, and implementing strategies to drive online revenue and customer engagement.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Manage product listings across e-commerce platforms (company website, Trendyol, Hepsiburada, n11, &Ccedil;i&ccedil;ekSepeti, Amazon Turkey, and other local marketplaces).
 </li>
 <li>
 Optimize product descriptions, images, pricing, and promotions to maximize visibility and conversions.
 </li>
 <li>
 Monitor stock levels, update inventory, and coordinate with logistics to ensure seamless order fulfillment.
 </li>
 <li>
 Plan and execute SEO and PPC strategies to increase online visibility and drive traffic.
 </li>
 <li>
 Develop and manage promotional campaigns, seasonal discounts, and special offers.
 </li>
 <li>
 Track and analyze website traffic, conversion rates, and customer behavior to improve performance.
 </li>
 <li>
 Manage relationships with local marketplace partners and ensure compliance with platform policies.
 </li>
 <li>
 Monitor competitor activities, pricing strategies, and market trends to stay competitive.
 </li>
 <li>
 Track and report key performance metrics, including sales, ROI, and customer engagement.
 </li>
 <li>
 Manage Mova&rsquo;s online presence &amp; omnichannel activities: oversee and enhance the company&rsquo;s digital presence by managing social media accounts (Instagram, Facebook, TikTok, etc.), creating engaging content, scheduling posts, responding to customer inquiries, and running social media campaigns to increase brand awareness and online sales.
 </li>
 <li>
 Provide data-driven insights and recommendations for improving e-commerce performance.
 </li>
 <li>
 Collaborate with internal teams (marketing, logistics, customer service) to enhance the overall customer experience.
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, E-Commerce, or a related field.
 </li>
 <li>
 4&ndash;5 years of experience in e-commerce management, online sales, or digital marketing.
 </li>
 <li>
 Strong knowledge of online marketplaces in Turkey (Trendyol, Hepsiburada, n11, etc.).
 </li>
 <li>
 Experience in SEO, PPC, and online advertising campaigns.
 </li>
 <li>
 Proficiency in MS Office, Google Analytics, and other e-commerce analytics tools.
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience in managing e-commerce operations in Turkey&rsquo;s leading platforms.
 </li>
 <li>
 Knowledge of social media marketing, influencer collaborations, and digital campaign management.
 </li>
 <li>
 Familiarity with Turkish consumer behavior and e-commerce trends.
 </li>
 </ul>
 
 
</div>

Ecommerce Manager

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