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global sales team operations specialist

order management specialist

Mondelēz International

<p></p><div><div><p>Job Description</p><p></p><p><b>
Are You Ready to Make It Happen at Mondelēz International?</b></p><p></p><p><b>
Join our Mission to Lead the Future of Snacking. Make It Possible.</b></p><p></p><p>
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.</p><p></p><p><b>
How you will contribute</b></p><p></p><p>
You will:</p><ul><li>
Manage the order fulfilment process, respecting the customer segment and channel mix</li><li>
Balance supply constraints and delivery of service levels through cross-functional alignment</li><li>
Use appropriate tools and processes such as availability checks and stock allocation rules</li><li>
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs</li></ul><p></p><p><b>
What you will bring</b></p><p></p><p>
A desire to drive your future and accelerate your career and the following experience and knowledge:</p><ul><li>
Good numerical, analytical and logical reasoning skills</li><li>
Microsoft office applications</li><li>
High-level of SAP competence</li><li>
An FMCG/CPG company</li><li>
A customer-facing role within customer service, logistics or sales</li><li>
Experience in an order-to-cash environment</li><li>
Experience in customer service, logistics and sales</li><li>
Good knowledge of the total supply chain/order-to-cash process</li><li>
Strong analytical and problem-solving skills</li></ul><p><b>
More about this role</b></p><p></p><p><b>
What extra ingredients you will bring:</b></p><p></p><ul><li>
You should have experience in total supply chain/order-to-cash processes</li><li>
You should have high-level of SAP competence and SAP transactions knowledge</li></ul><p></p><p>
Relocation Support Available?
</p><p></p>No Relocation support available<p></p><p>
Business Unit Summary</p><p></p><div>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</div><div></div><div><i>
Our people make all the difference in our succes</i></div><p></p><p>
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p></p><p>
Excited to grow your career?</p><p></p><p>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</p><p></p><p>
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER</p><p></p><p>
Job Type</p><p></p>
Regular<p></p>
Order Management (OTB)<p></p>
Customer Service &amp; Logistics</div></div><p></p>

Order Management Specialist

Roche

<div><p>Bei Roche kannst du ganz du selbst sein und wirst f&uuml;r deine einzigartigen Qualit&auml;ten gesch&auml;tzt. Unsere Kultur f&ouml;rdert pers&ouml;nlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du f&uuml;r das, was du bist, wertgesch&auml;tzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl pers&ouml;nlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat &ndash; heute und in Zukunft. Werde Teil von Roche, wo jede Stimme z&auml;hlt.</p><div></div><div>
Die Position</div><div>
We are looking for an <b>Order Management and Distribution Specialist (Contractor) </b>to join the Roche Diagnostics Turkiye team.</div><div></div><p><b>
Key Responsibilities:</b></p><ul><li><p>
Process domestic and international customer orders, schedule shipments according to the delivery calendar, and handle invoicing procedures.</p></li><li><p>
Ensure customers adhere to order timelines based on the planned schedule.</p></li><li><p>
Maintain continuous communication with customers throughout supply chain processes, acting proactively to address potential issues and taking necessary actions.</p></li><li><p>
Carry out shipment and return processes for devices in compliance with agreements.</p></li><li><p>
Collaborate with international teams to resolve potential system-related issues.</p></li><li><p>
Take an active role in driving continuous improvement within business processes.</p></li></ul><p></p><p><b>
Who You Are</b> :</p><ul><li><p>
You are graduated from university departments such as Economics, Statistics, Econometrics, or Mathematics.</p></li><li><p>
You are fluent in English.</p></li><li><p>
You know about ERP programs (e.g., SAP, Netsis).</p></li><li><p>
You are experienced in import and export processes, preferably</p></li><li><p>
You are skilled in MS Office applications.</p></li><li><p>
You have strong interpersonal and communication skills.</p></li><li><p>
You are team-oriented, with the ability to take initiative.</p></li></ul><p></p><div><br>
Wer wir sind</div><p>
Eine ges&uuml;ndere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat &ndash; heute und f&uuml;r zuk&uuml;nftige Generationen. Durch unser Engagement werden &uuml;ber 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgef&uuml;hrt. Wir ermutigen uns gegenseitig, neue M&ouml;glichkeiten zu erkunden, Kreativit&auml;t zu f&ouml;rdern und hohe Ziele zu setzen, um lebensver&auml;ndernde Gesundheitsl&ouml;sungen zu liefern.</p><p></p><p>
Gemeinsam k&ouml;nnen wir eine ges&uuml;ndere Zukunft gestalten.</p><p></p><p><b>
Roche ist ein Arbeitgeber, der die Chancengleichheit f&ouml;rdert.</b></p></div>

Order Management & Distribution Specialist (Contractor)

adidas

<p></p><div><div><div><div><div><div><div><div><p>PURPOSE &amp; OVERALL RELEVANCE FOR THE ORGANIZATION:</p></div>
<div>
OBF teams are responsible for controlling and delivering the Order Book of the channels on a seasonal level where customer expectations are met on time and in full as well as all making sure the right product availability is achieved for successfully activating Brand related moments</div>
<div>
The role will ensure that the order book of<p>
TURKEY</p>
is delivered inline with the Service Level agreements in place to relevant sales points in right quantities and on time, provide Order Fulfillment analysis and support for the organization, be accountable for continuous process improvements for Order Fulfillment topics of delivering on time, availability, correct allocation and OTIF. The role will also own all relevant Campaigns within the region and coordinate all the necessary operations around campaigns with the relevant stakeholders.</div><br>
<div></div>
<div><p>
KEY RESPONSIBILITIES:</p></div><br>
<div></div>
<ul>
<li>Directs and coordinates the process covering planning, prioritization, order creation, pick &amp; pack and delivery of the products to customers and own retail.</li>
<li>Coordinating and following of deliveries of all sales channels.</li>
<li>Monitoring and reporting including proposals and recommendations for the management team.</li>
<li>Follow up the availability and order management- monitor the available products and elaborate availabilities.</li>
<li>Following the launch and campaigns products and inform the warehouse about the launch dates in order to deliver the articles on the right time.</li>
<li>Analyze the order book and collaborate across functional areas to achieve overall KPI: OTA-OTIF, RFC, Bad inventory.</li>
<li>Review and control the allocation status of the available articles in the system (SAP) and take the necessary actions if there&rsquo;s a problem to be solved.</li>
<li>Creating delivery notes for selected articles to the Warehouse for picking &amp; packing.</li>
<li>Frequently process orderbook cleansing in coordination with Sales in line with Global Guidance.</li>
<li>Review of incomplete orders</li>
<li>Validate the trade terms and sales pricing of the sales orders <i>before and during season</i></li>
<li>ADHOC exception management reporting <i>( ability to execute MRP based reporting in SAP )</i></li></ul><br>
<div></div>
<div><p>
KNOWLEDGE, SKILLS AND ABILITIES</p>
:</div><br>
<div></div>
<ul>
<li>Expert in order management</li>
<li>Strong leadership skills</li>
<li>Strong analytical skills and data driven decision making</li>
<li>Ability to deliver good results under pressure, accepting and meeting critical deadlines</li>
<li>Ability to act as a catalyst in Change Management projects/initiatives</li>
<li>Motivated team player and willing to learn,</li>
</ul><ul><li>Strong and proven analytical and communication skills with attention to details</li>
<li>Experienced in logistics and supply chain management as well as project management</li>
<li>Competence, experienced and high level of IT affinity (MS Office/Teams needed / SAP knowledge is a plus)</li>
<li>Strong interpersonal and communication skills including the ability to lead and influence discussions in diverse groups of varying size (internal &amp; external)</li>
<li>English speaking and writing</li></ul><br>
<div></div>
<div><p>
KEY RELATIONSHIPS:</p></div><br>
<div></div>
<ul>
<li>Sales &amp; Marketing</li>
<li>DC and Transportation Teams</li>
<li>Customer service</li>
<li>Finance &amp; Internal Controls - Audit</li>
<li>IT &amp; Legal</li></ul><br>
<div></div>
<div><p>
MINIMUM QUALIFICATIONS:</p></div><br>
<div></div>
<ul>
<li>Degree Level Qualification in Engineering (Preferably, Industrial Engineering)</li>
<li>Master/Post-degree certifications in Supply Chain Management and/or Project Management and/or Engineering are preferred</li>
<li>4-5 years of experience in Supply Chain, Order Management or Planning Functions</li>
<li>Proficient user of Microsoft Office applications, ERP/SAP</li>
<li>Excellent skills in communication and negotiation</li>
<li>Excellent command of English</li>
</ul>
</div></div></div></div></div><div><div><div><p>AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE&rsquo;S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.</p><p>
</p><ul><p>COURAGE: Speak up when you see an opportunity; step up when you see a need..</p>
<p>OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.</p>
<p>INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.</p>
<p>TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.</p>
<p>INTEGRITY: Play by the rules. Hold yourself and others accountable to our company&rsquo;s standards.</p>
<p>RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.</p></ul></div><br>
<p></p>
</div></div><div><div><div><div><br>
<b>AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
</b><br>
<br>
<b>&ndash; CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU &ndash;
</b><br>
<br>
<b>BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.</b><br>
<b>
</b></div></div></div></div></div><div><div><div><div><div><div>JOB TITLE:
<div>Senior Specialist Order Book Fulfillment
</div></div></div></div></div></div><div><div><div><div>BRAND:
</div></div></div></div><div></div><div><div><div><div>LOCATION:
<div>Istanbul
</div></div></div></div></div><div><div><div><div>TEAM:
<div>Supply Chain &amp; Sourcing
</div></div></div></div></div><div><div><div><div>STATE:
<div>Ista
</div></div></div></div></div><div><div><div><div>COUNTRY/REGION:
<div>TR
</div></div></div></div></div><div><div><div><div>CONTRACT TYPE:
<div>Full time
</div></div></div></div></div><div><div><div><div>NUMBER:
<div>543085
</div></div></div></div></div><div><div><div><div>DATE:
<div>Apr 3, 2026</div></div></div></div></div></div></div>

Senior Specialist Order Book Fulfillment

METRO Türkiye

<div>
 <p>
  As a leading international food wholesaler, we at METRO are specialized in catering to the needs of hotels, restaurants, caterers (HoReCa), independent merchants (Traders), and more. We are also more than a supplier which inspires the gastronomy sector in more than 30 countries with approximately 15 million customers worldwide! Our unique multichannel mix offers the flexibility of purchasing goods in-store or via our digitally connected Food Service Distribution (FSD) delivery. With its 34 years presence in our country, METRO T&uuml;rkiye is operating in 20 cities, with 36 stores and over 4.000 employees.
  <br/>
  <br/>
 </p>
 <p>
  We are a purpose driven company; we value Turkish cuisine and develop our community by supporting our chefs, leading the market with several sustainability projects, diverse and inclusive structure, digitalization projects, agile innovative approaches and pioneer the sector.
  <br/>
  <br/>
 </p>
 <p>
  We furthermore take pride in our commitment to diversity, equity and inclusion at METRO T&uuml;rkiye with our movement &laquo;Mufta&gbreve;&inodot;m&inodot;zda E&scedil;itlik Var (MEV)&raquo;. We aim for a more equal and more inclusive future with the diversity of our employees whose gender, place of birth, age, lifestyle, religion, perspective, experience and talents differ from each other.
  <br/>
  <br/>
 </p>
 <p>
  We place diversity, equity and inclusion at the center of our business strategy and implement our recruitment policies accordingly by creating equal employment opportunity for all.
  <br/>
  <br/>
 </p>
 <p>
  *METRO T&uuml;rkiye is one of the WEPs Signatories.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage sales and supply planning activities to optimize stock levels and improve product availability.
  </li>
  <li>
   Be responsible for the demand and supply processes of Central Ordering products and suppliers.
  </li>
  <li>
   Determine accurate order quantities by effectively using systems and collaborating with relevant stakeholders.
  </li>
  <li>
   Evaluate all ordering criteria that impact the demand planning process.
  </li>
  <li>
   Manage ordering actions that support in-store stock management processes.
  </li>
  <li>
   Lead demand forecasting analysis and reporting activities.
  </li>
  <li>
   Actively and efficiently use ordering and forecasting systems/tools.
  </li>
  <li>
   Contribute to cross-functional projects with strong communication and collaboration skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in a relevant field.
  </li>
  <li>
   Minimum 2 years of experience in central ordering management processes for stores (preferred).
  </li>
  <li>
   Proficiency in Order Management Systems.
  </li>
  <li>
   Advanced knowledge of MS Office applications, particularly Excel, PowerPoint, and Word.
  </li>
  <li>
   Advanced Excel skills with reporting experience.
  </li>
  <li>
   Strong analytical thinking and a results-driven mindset.
  </li>
  <li>
   Strong team player with a collaborative working style.
  </li>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Good command of English, both written and spoken.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  METRO's Head Office follows a hybrid working model! We work remotely on Fridays, giving you the flexibility to work from anywhere. Plus, each year, you can choose two additional weeks to work remotely on your own terms!
  <br/>
  <br/>
 </p>
</div>


Supply Planning Executive

SIEGWERK

<div><div>Why Siegwerk?</div><div></div><div><br>
Siegwerk is one of the world&rsquo;s leading suppliers of Printing Inks and sustainable packaging solutions. <b>Right now, we are looking for a &quot;Customer Operations Executive&quot;</b> <b>to join us in Istanbul Tuzla plant.</b></div><div></div><div><br>
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant <b>flexibility</b> and <b>support </b>in a company focused on making a <b>positive impact</b> on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.</div><div></div><div><br>
Join us, let&rsquo;s <b>Do it. With Heart.</b> Join us, let&rsquo;s <b>Do it. With Heart.</b></div><div></div><div><b><br>
Our Benefits &ndash; What We Offer You?</b></div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate.</li></ul><div></div><div><b><br>
Your Tasks &ndash; What You can expect as Customer Operations Executive?</b></div><ul><li><b>
Intercompany Order Management</b> &ndash; Manage and coordinate intercompany orders across global sites to ensure smooth operations.
</li><li><b>After-Sales Operations for Global Sales</b> &ndash; Handle all aspects of after-sales processes for international sales, meeting service level targets.
</li><li><b>Cross-Department Communication and Coordination</b> &ndash; Facilitate effective communication between SW Turkey departments and global business units.
</li><li><b>End-to-End Process Oversight (Order Tracking to Delivery)</b> &ndash; Monitor and manage the entire workflow from order tracking to delivery and invoicing.
</li><li><b>Supply Chain Collaboration (Production, Logistics, Planning)</b> &ndash; Establish proactive communication with supply chain teams to ensure timely execution.
</li><li><b>Issue Resolution and Invoicing Management</b> &ndash; Address disruptions in the process and manage invoicing activities efficiently.
</li><li><b>Continuous Process Improvement with International Teams</b> &ndash; Work with overseas colleagues to identify and implement process enhancements.</li></ul><div></div><div><b><br>
Your Profile &ndash; What do You bring as Customer Operations Executive?</b></div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>Minimum of 2-3 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Knowledge of intercompany sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>Experience with SAP
</li><li>Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul><div></div><p><b><br>
Are you interested?</b></p><p>
To apply for this position please use Talent@SW.</p></div>

Customer Operations Executive

Stanley Black & Decker

<div><p><b>Position Title: </b>Business Care Partner
</p><p><b>Location: </b>Istanbul, Turkey
</p><p><b>Work Arrangement: </b>Hybrid, (2 days remote, 3 days in office)
</p><p><b>Employment: </b>Permanent
</p><p></p><p><b>Come build something that matters.
</b></p><p>It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World&trade;. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world&rsquo;s most beloved brands, including DEWALT&reg;, BLACK+DECKER&reg;, CRAFTSMAN&reg;, STANLEY&reg;, CUB CADET&reg;, and HUSTLER&reg;.
</p><p></p><p><b>The Job:
</b></p><p>As a Business Care Partner, you&rsquo;ll get to:
</p><ul><li>Propose and implement process improvements, simplifications, and automations to enhance operational efficiency.
</li><li>Ensure strict compliance with all company procedures, including financial entries and segregation of duties.
</li><li>Act as a business partner by communicating effectively with sales teams regarding customer-related issues.
</li><li>Maintain thorough knowledge of relevant products and catalogs within your domain.
</li><li>Oversee the complete order cycle, from receipt to delivery, ensuring timely and accurate processing.
</li><li>Address customer issues promptly (e.g., quality concerns, delays, disruptions) and escalate significant deviations to management.
</li><li>Manage and optimize order books, including mass processing, cleaning, and product transitions.
</li><li>Prepare export documentation and coordinate shipments as required.
</li><li>Resolve customer queries and disputes (deliveries, returns, pricing, etc.) in collaboration with relevant teams.
</li><li>Support team development by sharing knowledge, analyzing KPIs, and assisting with training during absences.
</li></ul><p></p><p><b>The Person:
</b></p><p>You love to learn and grow and be acknowledged for your valuable contributions. You&rsquo;re not intimidated by innovation. Wouldn&rsquo;t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
</p><ul><li>Bachelors degree or equivalent
</li><li>Fluent knowledge of Turkish and operational English
</li><li>SAP knowledge
</li><li>Comfortable with Excel
</li><li>Basic knowledge and understanding of supply chain
</li><li>Customer orientation and a service mindset
</li></ul><p></p><p><b>You&rsquo;ll receive:
</b></p><ul><li>Meal allowance
</li><li>Month transportation allowance
</li><li>Private health and life insurance
</li></ul><p></p><p><b>And More:
</b></p><p>We want our company to be a place you&rsquo;ll want to be &ndash; and stay. Being part of our team means you&rsquo;ll get to:
</p><ul><li><b><i>Grow: </i></b>Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
</li><li><b><i>Learn: </i></b>Have access to a wealth of learning resources, including our digital learning portal.
</li><li><b><i>Belong </i></b><i>: </i>Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
</li><li><b><i>Give Back: </i></b>Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
</li></ul><p><b><i>We Don&rsquo;t Just Build The World, We Build Innovative Technology Too.
</i></b></p><p>Joining the Stanley Black &amp; Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you&rsquo;ll get the unique chance to impact some of the world&rsquo;s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
</p><p><b>Who We Are
</b></p><p>We&rsquo;re the World&rsquo;s largest tool company. We&rsquo;re industry visionaries. We&rsquo;re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art &ldquo;smart factory&rdquo; products and services provide greater quality to our customers &amp; greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
</p><p><b>Global Benefits &amp; Perks
</b><br>
You&rsquo;ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
</p><p><b>What You&rsquo;ll Also Get
</b></p><p>Career Opportunity: Career paths aren&rsquo;t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
</p><p><b>Learning &amp; Development:
</b><br>
Our lifelong learning philosophy means you&rsquo;ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
</p><p><b>Diverse &amp; Inclusive Culture:
</b><br>
We pride ourselves on being an awesome place to work. We respect and embrace differences because that&rsquo;s how the best work gets done. You&rsquo;ll find we like to have fun here, too.
</p><p><b>Purpose-Driven Company:
</b><br>
You&rsquo;ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.</p></div>

Business Care Partner

<div><div><b>Our Benefits &ndash; What We Offer You?</b></div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div><b><br>
Your Tasks &ndash; What You can expect as Customer Service Specialist?</b></div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div><b><br>
Your Profile &ndash; What do You bring as </b><b>Customer Service Specialist</b><b>?</b></div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

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