customer care specialist, operations Jobs in Istanbul

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international sales specialist

operations specialist

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do</b></h2>
</div><div><div>
NW Experience Management Specialist<br>
<ul><li>Take necessary action for Customer tickets for mobile customer compliances.</li><li>Customer Complaints Performance Management , Incident management, Event management activities</li><li>Network Performance Monitoring</li><li>Customer Complaints Ticket Management</li><li>Detecting &amp; Analysing Customer Management Problems</li><li>Taking necessary actions for Customer complaints coming via email or tickets</li><li>Publish the daily working reports</li><li>Create tickets for Customer &amp;Performance related Alarms</li><li>Analyse the root cause of issues reported by the customer, detect &amp; fix the problems, voice and data processes between E2E system &amp; Troubleshooting</li><li>Customer Satisfaction via network operations, also will support to EBU &amp; COPS for Customer Complaint</li><li>Research the ways of reducing customer complaint.</li><li>Manage effective and strong relations with all the internal and external stakeholders to improve the performance of the Monitor and FLM Section according to the technology strategies &amp; plans. (COPs, Central &amp; Regional Optimization Team, Regional Operation Management (all regions), Access Network Operations , Core ,CPN Operations, NW Optimization, BCO controllers, Regional Roll-out,BTK,Vendor, IS Operation Team, NQ Team, Sales and CX Unit etc.)</li></ul>
Health&amp;Safety<br>
<ul><li>To work in compliance with health &amp; safety rules and policies, and to identify the risks related to the works/job</li><li>To ensure to work safely and in good health, and provide a safe place of work,</li></ul>
Information Security<br>
<ul><li>Responsible for noting and reporting any deviations from the VTAS&rsquo;s security policy and report all suspected security and/or policy breaches to VTAS FRS Management
</li><li>Protect access accounts, privileges, and associated passwords , and accept accountability for individual user accounts by maintaining confidentiality</li><li>Understand and comply with the VTAS&rsquo;s Information security policies &amp; procedures, standards and guidelines.</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Who you are</b></h2>
</div><div><div>
Technical / Professional Expertise<br>
<ul><li>Good communication skills</li><li>Graduate from Electronic or Telecommunication Engineering
</li><li>Strong analytical skills and problem-solving abilities, ability to multi-task</li><li>MS office applications</li><li>Supply high concentration and attention.</li><li>Ability to work in shift environment</li><li>To have intermediate or advance level of English.</li><li>Experienced at GSM,UMTS and LTE networks</li><li>Good knowledge of operation</li></ul>
Competency / Performance Drivers<br>
<ul><li>Builds Trust: Open, trustworthy &amp; trusting</li><li>Commercial: Understands the value of profitable customers</li><li>Cost conscious: Manages cost while maintaining profitability</li><li>Courage: Positive &amp; brave</li><li>Curious: Seeks opportunities to learn &amp; develop</li><li>Dependable: Takes personal responsibility</li><li>Driven: Can do, delivers, drives Vodafone to win</li><li>Focused: Rigorous, manages on time and resources</li><li>Goal Oriented: Sets &amp; priorities challenging targets</li><li>Imaginative: Thinks laterally &amp; innovatively</li><li>inspirational: Inspires &amp; influence stakeholders</li><li>Judgement: Displays sound judgement, makes effective, timely decisions</li><li>Listens: Listens and understands customer needs</li><li>Manages Change: Works effectively in a changing environment</li><li>Risk Aware: Manages risks</li><li>Service oriented: Delivers outstanding customer service</li><li>Team Working: Works collaboratively with others</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2>
</div><div><div>
We like to keep them flexible:<br>
<br>
<ul><li>Vflexy: Flexible Benefits Program</li><li>Hybrid working kit</li><li>Ergonomic kit allowance</li><li>Digital meal voucher</li><li>Flexible transportation allowance.</li><li>Employee assistance hotline &amp; counselling</li><li>Comprehensive and flexible private health insurance</li><li>Discounted price deals for wide range of products &amp; services</li></ul><br>
Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr<br>
<br>
https://www.vodafone.com.tr/insan-kaynaklari<br>
<br>
Instagram: https://www.instagram.com/vodafonekariyer/<br>
<br>
Youtube: https://www.youtube.com/user/VFTurkiye<br>
<br>
Data Privacy<br>
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

NEM Operations Specialist

震雄工业园（深圳）有限公司

<p><b>Job Responsibilities:</b></p><p>1. Act as a key liaison between clients, headquarters, and internal departments.</p><p>2. Prepare, organize, and manage customer contracts, financial documents, and quotations.</p><p>3. Coordinate with freight forwarders, factory shipping departments, and domestic Sales Associates (SA) to track order fulfillment and shipment processes.</p><p>4. Collaborate with the marketing team to manage and track the company's digital media accounts in Turkey.</p><p>5. Ensure smooth communication and operational flow for all assigned tasks.</p><p><b>Qualifications:</b></p><p>1. Must be a Turkish national.</p><p>2. Turkish language proficiency is mandatory.</p><p>3. Basic knowledge of English or Chinese is required.</p><p>4. Bachelor's degree is preferred; an Associate's degree is acceptable.</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: 21.000,00TRY - 60.000,00TRY ayl&#305;k</p><p>E&#287;itim:</p><ul><li>&Uuml;niversite (Tercih edilir)</li></ul><p>Dil:</p><ul><li>Turkish (Zorunlu)</li><li>English (Tercih edilir)</li></ul>

Operations Specialist

Informa

<div><b>Company Description</b><p><br>
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.</p><p>
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.</p><b><br>
Job Description</b><p><b><br>
This role is based in our Nida Kule Esentepe, &#350;i&#351;li, &#304;stanbul, T&uuml;rkiye office.</b></p><p><b>
Reports to:</b> Sales Operations Manager - T&uuml;rkiye</p><p>
The Role</p><p>
As a Sales Operations Specialist, you'll provide critical support to sales teams selling across multiple regions, brands, and customer segments. This pivotal role offers an opportunity to contribute to our growing Sales Operations function by delivering structured sales administration, CRM support, data analysis, and reporting.</p><p>
Key Responsibilities:</p><p><b>
CRM Management</b></p><ul><li>
Manage Salesforce (CRM) updates with sales contracts and order processing</li><li>
Create and provide forms for sales, stand upsells, promotional opportunities, and contract creation</li><li>
Serve as a Salesforce subject matter expert for sales teams</li><li>
Support product setup across events, sponsorships, digital, and print offerings</li><li>
Develop tools to increase sales operations efficiency and effectiveness</li></ul><p><b>
Floor Plan Management</b></p><ul><li>
Ensure event floor plans remain current through consistent communication with Sales and Operations teams</li><li>
Handle drawing and editing responsibilities for floor plans</li></ul><p><b>
Sales Support</b></p><ul><li>
Assist with forecasting activities and prepare presentations for budget and strategy meetings</li><li>
Act as key liaison between Customer Service and Operations for customer data and floor plan queries</li><li>
Process complex contracts including Agent/Pavilion and Marketing Solutions agreements</li></ul><br>
<b>
Qualifications</b><p><b><br>
Required Experience &amp; Skills</b></p><ul><li>
Bachelor's or Master's degree with 1-2 years of relevant professional experience</li><li>
Excellent verbal and written communication skills in English</li><li>
Proactive approach to identifying process improvements</li><li>
Self-motivated with strong organizational and time management abilities</li><li>
Confident personality with interpersonal skills and high enthusiasm</li><li>
Proven ability to work effectively under pressure</li><li>
Ability to handle and respond to internal customer queries professionally</li></ul><p><b>
Desired Experience</b></p><ul><li>
Experience working with Salesforce CRM</li><li>
Previous experience in the B2B/B2C events industry</li><li>
Familiarity with Expocad, A2Z or similar floor planning software</li></ul><br>
<b>
Additional Information</b><p><br>
In support of the Turkish Governments initiative to increase the representation of disabled individuals in the workplace, we actively encourage and welcome applications from candidates that consider themselves to be disabled and/or are registered with <b>ISKUR</b>.</p><p>
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com.</p><p><b>
Our benefits include:</b></p><ul><li><b>
Great community:</b> a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks</li><li><b>
Time out:</b> Take up to four days per year to volunteer, plus a day off for your birthday!</li><li><b>
Broader impact:</b> take up to four days per year to volunteer, with charity match funding available too</li><li><b>
Career opportunity: </b>the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves</li><li>
Company funded private medical insurance</li><li>
A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares</li><li>
Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more</li><li>
Recognition for great work, with global awards and kudos programmes</li><li>
As an international company, the chance to collaborate with teams around the world</li></ul><p>
We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.</p><p>
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.</p><p>
See how Informa handles your personal data when you apply for a job here.</p></div>

Sales Operations Specialist

Innovance Consultancy

<div>
 <p>
  <strong>
   Sales &amp; Business Operations Specialist
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  📍 Full-time | Onsite &ndash; Maslak, Istanbul
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  As we expand our sales team, we are looking for a fast-learning, analytical, and agile
  <strong>
   Sales &amp; Business Operations Specialist
  </strong>
  who can take full ownership of key operational processes. This role will be responsible for proposal preparation, client coordination, documentation management, contract/protocol follow-up, and cross-functional alignment between internal teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Coordinate the preparation and version tracking of proposals and sales presentation materials, ensuring seamless communication with relevant teams
  </li>
  <li>
   Maintain and update CRM records, ensure timely data entry, and generate regular reports
  </li>
  <li>
   Support the follow-up of contract and protocol processes with clients and legal teams; assist sales and account managers as needed
  </li>
  <li>
   Manage documentation workflows end-to-end, including signatures, stamp duty, courier dispatch, and legal tracking
  </li>
  <li>
   Collaborate with sales and marketing teams to share client information and coordinate campaign processes
  </li>
  <li>
   Verify contract checkpoints before invoicing for clients with special workflows or custom agreements
  </li>
  <li>
   Track sales team responsibilities within internal quality procedures and ensure related documentation is up to date
  </li>
  <li>
   Prepare reports, analyses, and presentations for the Sales Director and senior management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   New graduate or preferably 1 years of experience in sales operations, business operations, or contract management
  </li>
  <li>
   Strong attention to detail in managing documentation and legal/commercial processes
  </li>
  <li>
   Proficiency in CRM systems and Microsoft Office tools, especially Excel and PowerPoint
  </li>
  <li>
   Familiarity with legal and commercial documentation
  </li>
  <li>
   Ability to work independently in low-structure environments and create documents using previous references
  </li>
  <li>
   Excellent
   <strong>
    written and verbal communication skills
   </strong>
   in both internal and client-facing settings
  </li>
  <li>
   <strong>
    Advanced proficiency in English
   </strong>
  </li>
  <li>
   Experience in
   <strong>
    IT, consulting, or technology-driven companies
   </strong>
   is a strong plus
  </li>
  <li>
   Agile, analytical, proactive, and adaptable to fast-paced environments
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you're ready to play a key role in building and scaling sales operations, and thrive in taking initiative and creating structure, we'd love to hear from you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   For details:
  </strong>
 </p>
 <ul>
  <li>
   Visit:
   <u>
    www.innovance.com.tr
   </u>
  </li>
  <li>
   Follow us on LinkedIn:
   <u>
    www.linkedin.com/company/innovance-consultancy
   </u>
  </li>
  <li>
   Follow us on Instagram:
   <u>
    www.instagram.com/innovanceconsultancy
   </u>
  </li>
  <li>
   Follow us on Medium:
   <u>
    www.medium.com/innovance-company-blog
   </u>
  </li>
  <li>
   Follow us on X:
   <u>
    https://x.com/Innovance2017
   </u>
  </li>
 </ul>
 <p>
 </p>
</div>


Sales & Business Operations Specialist

DFDS

<div>
 <p>
  DFDS is looking for a
  <strong>
   Operation Specialist
  </strong>
  to strengthen our logistics operations and ensure excellent customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Be part of the movement &ndash; and play your part.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  In This Role, You Will:
 </p>
 <p>
  As an Operations Specialist, you will be responsible for coordinating shipments by ship and train according to pre-planned vehicle routes. Your duties will include planning, monitoring, and controlling tow truck assignments and partial shipments. You will proactively identify potential issues or unexpected developments that may impact transportation processes, alert operations managers, and collaborate on finding effective solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <li>
   Ship and train organizations according to the routes of the vehicles planned to be shipped, planning, monitoring and controlling tow truck assignments and partial planning,
  </li>
  <li>
   Detecting potential problems or unplanned developments that may affect the transportation processes in advance, to warn the operation managers and to cooperate in finding solutions,
  </li>
  <li>
   Making ship and train reservations and uploading relevant information and documents to the system,
  </li>
  <li>
   Performing route density analysis and creating an intermodal transportation plan accordingly,
  </li>
  <li>
   Planning by coordinating with operation teams.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  What We&rsquo;re Looking For:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree from a related field,
  </li>
  <li>
   Planning and operation experience in the logistics sector,
  </li>
  <li>
   Knowledge and experience in intermodal transportation and partial transportation,
  </li>
  <li>
   Proficient in English, preferably German or French,
  </li>
  <li>
   Strong communication skills,
  </li>
  <li>
   Prone to team work,
  </li>
  <li>
   Analytical thinking and problem-solving skills,
  </li>
  <li>
   Team player,
  </li>
  <li>
   Planning, organizing, tracking and reporting skills,
  </li>
  <li>
   Proficient in MS Office.
  </li>
 </ul>
 <p>
 </p>
</div>


Logistics Operations Specialist (Road Transport)

Xiaomi Technology

<div>
 <p>
  职位描述：
 </p>
 <p>
  【 2026 campus recruitment】 1.Follow and improve the efficiency of Order Fulfillment Process and ensure on time delivery;
 </p>
 <p>
  2.Follow shipment and revenue target achievement, analyze risks and opportunities;
 </p>
 <p>
  3.Oversee HQ/Local/Channel inventory, prevent stock risks in advance and improve overall ITO;
 </p>
 <p>
  4.Take part in setting up Regional Delivery KPIs, monitor and analyze periodically to improve operational efficiency;
 </p>
 <p>
  5.Keep routinely and closely communication between HQ/Country/Customers to make sure all the delivery information is shared among all parties smoothly &amp; efficiently.
 </p>
 <p>
  <br/>
 </p>
 <p>
  职位要求：
 </p>
 <p>
  1.Products delivery or related working experience preferred;
 </p>
 <p>
  2.Bachelor degree (or above) in Supply Chain, Logistics, Business Administration or similar majors;
 </p>
 <p>
  3.Data analytical and logical thinking;
 </p>
 <p>
  4.Good communication skills, fluent in written and spoken English;
 </p>
 <p>
  5.Entrepreneurial mindset, pro-active and problem solving attitude, hardworking;
 </p>
</div>


Delivery Operations Specialist-local(A136156)

<div>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Order Delivery Management:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Receive, review, and process sales orders, developing rational delivery plans.
  </li>
  <li>
   Track order status throughout the process, ensuring timely dispatch, in-transit visibility, and successful delivery.
  </li>
  <li>
   Monitor and optimize key delivery metrics (KPIs), such as order fulfillment rate, on-time delivery rate, and customer satisfaction.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Logistics Coordination &amp; Optimization:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Manage and coordinate third-party logistics (3PL) providers to ensure service quality and cost-effectiveness in transportation, warehousing, and distribution.
  </li>
  <li>
   Develop and optimize delivery solutions tailored to different markets (e.g., domestic, cross-border, specific countries like Turkey).
  </li>
  <li>
   Address logistics exceptions (e.g., delays, damages, wrong shipments) by initiating contingency plans and communicating resolutions promptly.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Cross-Functional Collaboration:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Work closely with sales teams to manage customer expectations and synchronize delivery information.
  </li>
  <li>
   Collaborate with supply chain and planning teams to ensure inventory levels meet delivery demands.
  </li>
  <li>
   Communicate with overseas branches or partners (e.g., UGM) to ensure smooth local customs clearance, warehousing, and distribution processes.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Systems &amp; Data:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Proficiently operate WMS (Warehouse Management System), TMS (Transportation Management System), and ERP systems to ensure data accuracy.
  </li>
  <li>
   Generate regular delivery data reports, analyze trends, and support business decision-making.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Customer Communication:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Serve as the point of contact for delivery-related issues, responding to internal and external customer inquiries about order status professionally and promptly.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Basic Requirements:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Bachelor&rsquo;s degree or higher in Logistics, Supply Chain Management, International Trade, or a related field.
  </li>
  <li>
   3+ years of experience in logistics, supply chain, or delivery roles; experience in consumer electronics or smart hardware industries is preferred.
  </li>
  <li>
   Proficiency in Microsoft Office Suite, particularly advanced Excel skills for data analysis.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Core Competencies:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Exceptional communication skills: Ability to communicate effectively and clearly with internal and external stakeholders.
  </li>
  <li>
   Strong problem-solving skills: Ability to remain calm under pressure and quickly resolve complex issues.
  </li>
  <li>
   Customer-centric mindset: Deep understanding of how delivery experience impacts brand perception.
  </li>
  <li>
   Data-driven approach: Habit of using data to identify, analyze, and measure outcomes.
  </li>
  <li>
   Responsibility and initiative: Highly accountable and proactive in driving process improvements.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Preferred Qualifications:
   </strong>
  </li>
 </ul>
 <ul>
  <li>
   Familiarity with Xiaomi&rsquo;s business model or corporate culture is advantageous.
  </li>
  <li>
   Proficiency in English is preferred (if the role involves overseas operations).
  </li>
 </ul>
 <p>
 </p>
</div>


2026 Campus Recruitment Delivery Operations Specialist-local

Explore 433+ Operations specialist in Istanbul this November. Find roles across top companies and apply now to boost your career.