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customer service and supply chain representative Jobs in Istanbul

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international sales specialist

supply chain specialist

Alshaya Group Avrasya

<div>
 
 Kuwait-based Alshaya Group started to operate in the Turkish market in 2002 with the objective of undertaking retailing activities within the framework of the Group's Turkish operating rights for major international brands. Today, the group represents a portfolio of world's best known international brands in Turkey, managing their retail franchise operations in segments including Fashion, Food, Health &amp; Beauty.
 
 
 
 
 
 Franchise portfolio includes Bath and Body Works, Pinkberry, Shake Shack, Starbucks and Victoria's Secret in Turkey.
 
 
 
 
 
 Alshaya Group&rsquo;s operations are based on the vision of "Being one of the world's leading retailers, managing world's best known brands in profitable, value-building partnerships," with a corporate culture that rewards "Think Big," "Act Small," and "Be You" is currently looking for a
 
 "Supply Chain Specialist / Logistics".
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Industrial Engineering from reputable universities,
 </li>
 <li>
 Minimum 2 years of experience in Supply Chain multi-functions (3PL Management, Warehouse Management, Transportation Management, Supplier Management etc.) preferably in an international company,
 </li>
 <li>
 Teamwork oriented, ability to establish and maintain effective working relationship with diverse groups and cross functional teams,
 </li>
 <li>
 Strong analytical skills, attention to detail with accuracy and consistency,
 </li>
 <li>
 Fluency in both written and spoken English,
 </li>
 <li>
 Very good knowledge of MS Office applications.
 </li>
 </ul>
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for supply chain management and logistics operations,
 </li>
 <li>
 Implement and drive innovative current/future projects coordinatively with all related parties to build clear and structured business plans,
 </li>
 <li>
 Strategically plan cost, budget, inventory, lead time, and process improvement areas,
 </li>
 <li>
 Analyze end-to-end supply chain processes with a comprehensive view of all main streams: availability, stock management, operational cost, and process quality,
 </li>
 <li>
 Coordinate with Procurement, Finance, Quality, and Operations departments, building effective communication with all levels of the organization,
 </li>
 <li>
 Align and cooperate effectively with internal customers, service providers, and teammates,
 </li>
 <li>
 Follow, report, and develop systems to track financial/operational KPI&rsquo;s,
 </li>
 <li>
 Proceed with analytical reporting needed for business purposes. Create report templates and deliver information based on data analysis,
 </li>
 <li>
 Maintain awareness of industry trends and developments in supply chain and logistics activities,
 </li>
 <li>
 Demonstrate a clear understanding of processes and information systems and how sector trends can be implemented to gain efficiencies.
 </li>
 </ul>
 
 
</div>

Supply Chain Specialist / Logistics

Hepsiburada (NASDAQ: HEPS)

<div>
 
 At Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 
 
 
 
 
 Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 
 
 With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 
 
 
 
 
 For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 
 
 If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 
 
 
 
 
 
 Our Requirements;
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration or Economics from a reputable university.
 </li>
 <li>
 Minimum 3 years experience in planning, preferably in e-commerce, retail, or FMCG.
 </li>
 <li>
 Strong analytical skills with the ability to transform complex data into actionable insights that drive planning decisions.
 </li>
 <li>
 Highly organized with a problem-solving mindset and strong attention to detail.
 </li>
 <li>
 Strong collaboration skills, able to influence and provide guidance to cross functional teams on planning assumptions, risks, and opportunities.
 </li>
 <li>
 Proficiency in Excel, SQL, or BI tools to generate forecasts, dashboards, and scenario analyses.
 </li>
 </ul>
 
 
 
 
 
 Your Responsibilities;
 
 
 
 
 
 <ul>
 <li>
 Preparing weekly, monthly and yearly analysis for all non electronic categories on SKU, brand, subcategory &amp; category level
 </li>
 <li>
 Preparing and analyzing periodical reports to track supply chain &amp; retail KPIs,
 </li>
 <li>
 Preparing and analyzing inventory levels, payment terms, inventory purchases plans and inventory turnover rate considering commercial and financial targets and negotiating with category management.
 </li>
 <li>
 Tracking campaign calendar &amp; promotions, sales &amp; budget actualization and embedding into retail planning
 </li>
 <li>
 Measure and evaluate the effectiveness of inventory management
 </li>
 <li>
 Generating standard as well as ad-hoc reports and interpreting data for top management,
 </li>
 <li>
 Designing reports and dashboards according to department needs and requesting necessary developments from the relevant IT department,
 </li>
 </ul>
 
 
 
 
 
 "Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 Ayd&inodot;nlatma
 
 
 
 
 
 
 Metni&rsquo;ndeki
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) ki&scedil;i kategorisini inceleyiniz.&rdquo;
 
 
 
 
</div>

Supply Chain Planning Specialist

Eren Perakende

<div>
 
 For more than 35 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse. In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model. Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and HeartBeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for a "
 
 Product and Buying Specialist
 
 " to join our
 
 UNITED4
 
 team
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Degree in related fields, especially Textile Engineer,
 
 
 &bull; At least 3 years of experience in product and buying,
 
 
 &bull; To be able to work focused on quality-price-deadline,
 
 
 &bull; Strong communication,
 
 
 &bull; To have strong reporting-analytical and disciplined approach skills,
 
 
 &bull; Experience in managing supplier processes.
 
 
 
 
 
 
 Job Description:
 
 
 
 &bull; Conducting market research to identify customer needs and consumer trends,
 
 
 &bull; Manage product portfolio and deadlines and coordinate new product development processes,
 
 
 &bull; Performe product lifecycle and increase product profitability,
 
 
 &bull; Continuously monitor and report product performance,
 
 
 &bull; Analyze customer feedback and offer suggestions for improvement,
 
 
 &bull; Identify new product opportunities and market gaps,
 
 
 &bull; Planning supply chain processes,
 
 
 &bull; Communicating effectively with suppliers and managing relationships,
 
 
 &bull; Select and evaluate suppliers and manage contracts,
 
 
 &bull; Optimizing material flow and inventory management,
 
 
 &bull; Following innovations and trends in the manufacturing sector and integrating them into the supply chain.
 
</div>

Product and Buying Specialist - UNITED4

MEMA Consultancy

<div>
 
 On behalf of our international client, we are seeking a Procurement Contract Specialist to support Procurement Operations.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Consolidate purchase requisitions from various departments and ensure completeness of the requests.
 </li>
 <li>
 Identify and assign the correct HS codes for requested materials and spare parts, ensuring compliance with customs and trade regulations.
 </li>
 <li>
 Coordinate the internal approval process, including sanction checks and other compliance requirements.
 </li>
 <li>
 Liaise with the procurement agency by transmitting approved and verified requisitions in a timely manner.
 </li>
 <li>
 Maintain accurate and up-to-date records of procurement requests and approvals.
 </li>
 <li>
 Work closely with engineering, logistics, and inventory teams to gather technical specifications required for accurate HS classification.
 </li>
 <li>
 Ensure alignment with international trade and customs requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 <li>
 Minimum 2&ndash;3 years of experience in procurement, supply chain, or related functions.
 </li>
 <li>
 Strong knowledge of HS code classification and customs compliance.
 </li>
 <li>
 Experience working with international procurement
 </li>
 <li>
 Knowledge of trade sanctions and regulatory compliance.
 </li>
 <li>
 Excellent communication, coordination, and organizational skills.
 </li>
 <li>
 High attention to detail and ability to manage multiple priorities.
 </li>
 </ul>
 
 
</div>

Procurement Contract Specialist

Confidential

<div>
 
 A leading global retailer, is seeking a proactive and detail-oriented Operations Specialist to oversee our order processing workflow and enhance client relations in Istanbul, Turkey office. This role will involve collaborating with various teams to ensure seamless operations and timely delivery while maintaining high standards of quality and communication.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Supervise the end-to-end order processing workflow, ensuring timely and accurate completion from pre-order management to final shipment.
 </li>
 <li>
 Act as the primary point of contact for resolving discrepancies and concerns among clients, commercial teams, and suppliers, ensuring accurate reflection in our systems.
 </li>
 <li>
 Implement effective solutions to address and resolve any issues that arise during the order process.
 </li>
 <li>
 Identify potential shipment risks and delays, proactively communicating these to clients.
 </li>
 <li>
 Provide regular updates to clients regarding order status and any anticipated issues.
 </li>
 <li>
 Develop and nurture strong relationships with international clients to enhance satisfaction and loyalty.
 </li>
 <li>
 Ensure clear and professional communication to meet and exceed client expectations.
 </li>
 <li>
 Collaborate with Quality and Logistics teams to resolve quality and shipping issues, ensuring timely delivery.
 </li>
 <li>
 Monitor and track payments, addressing any discrepancies related to Letters of Credit (L/C) and Telegraphic Transfers (T/T).
 </li>
 <li>
 Ensure the accuracy and timeliness of all payment processes.
 </li>
 <li>
 Escalate complex challenges that require additional support and collaborate with relevant teams for timely resolution.
 </li>
 <li>
 Seek assistance as necessary to close statuses within the given timeframe.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business or a related field (Supply Chain, Textile, Operations).
 </li>
 <li>
 Minimum of two years of professional experience in a relevant role preferred.
 </li>
 <li>
 Fluency in English is a must, knowledge of French and Spanish is preferred.
 </li>
 <li>
 Strong ability to analyze data and generate reports to inform decision-making.
 </li>
 <li>
 Excellent problem-solving skills with a proactive approach to risk management.
 </li>
 <li>
 Outstanding communication and relationship-building skills with multicultural stakeholders.
 </li>
 <li>
 Proven ability to handle multiple tasks simultaneously and perform well under pressure.
 </li>
 <li>
 Skilled in coordinating efforts across multiple teams and stakeholders.
 </li>
 </ul>
 
 
 
 
 Soft Skills:
 
 <ul>
 <li>
 Demonstrates resilience and courage in the face of challenges, taking calculated risks and learning from experiences.
 </li>
 <li>
 Embraces change and adapts quickly to new situations, open to innovative approaches to problem- solving.
 </li>
 <li>
 Collaborates effectively with teams, building strong relationships and fostering cooperation to achieve shared goals.
 </li>
 <li>
 Exhibits a strong customer-centric mindset, proactively addressing customer needs and providing exceptional service.
 </li>
 </ul>
</div>

Operational Specialist

TCI Aircraft Interiors

<div>
 
 TCI Aircraft Interiors was founded in 2010, and in 2023, it entered a new era with the merger of three subsidiary companies under Turkish Airlines.Combining over a decade of experience with an innovative vision, TCI leverages its enhanced capabilities to provide cutting-edge solutions for both wide and narrow body aircrafts. As the only company in its field operating in T&uuml;rkiye, we proudly represent our country while setting new standards in the international aviation industry and continue our mission to provide the best values in the sector.
 
 
 
 
 
 We offer in our product range; economy and business class seats, galleys, lavatories, and in-flight entertainment and satellite internet (IFEC) systems for commercial aircrafts. TCI also provides the most innovative solutions to the aviation industry with products such as service trolleys, cargo containers, and seat power systems, which are widely used in aviation operations. The company operates with design, engineering, manufacturing, and R&amp;D capabilities at its facilities in Istanbul and Seattle, serving multiple aircraft types and catering to industry leaders such as Boeing, Airbus, and some of the world&rsquo;s leading airlines.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering disciplines such as Mechanical Engineering, Aeronautical/Aerospace Engineering, Mechatronics Engineering, Materials and Metallurgical Engineering, Industrial Engineering, or Manufacturing Engineering
 </li>
 <li>
 Minimum 5+ years of experience in Supply Chain / Procurement (preferably in the Aviation industry)
 </li>
 <li>
 Knowledge and experience in supply chain management (preferably in Aviation)
 </li>
 <li>
 Familiarity with manufacturing processes such as plastic injection molding, machining, composite materials, and vacuum forming
 </li>
 <li>
 Ability to understand the properties and applications of components used in aviation
 </li>
 <li>
 Strong command of English, both technical and communicative
 </li>
 <li>
 Strong skills in supplier management, negotiation, and contract administration
 </li>
 <li>
 Strong analytical thinking and problem-solving abilities
 </li>
 <li>
 Proficiency in MS Office applications (preferably AXAPTA)
 </li>
 <li>
 High reporting capability.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Conduct market research to identify domestic and international suppliers for required products.
 </li>
 <li>
 Take an analytical approach to cost and lead time management.
 </li>
 <li>
 Actively contribute to achieving project cost and timing targets.
 </li>
 <li>
 Manage procurement processes for components and materials in serial production projects.
 </li>
 <li>
 Play an active role in supply chain planning and analyzing material requests.
 </li>
 <li>
 Manage the supplier network in the aviation industry and identify new suppliers.
 </li>
 <li>
 Conduct supplier evaluations based on pricing, quality, and delivery timelines.
 </li>
 <li>
 Collaborate with the Supplier Technical Assurance (STA) Department to follow up on supplier performance related to cost, quality, and delivery.
 </li>
 <li>
 Efficiently manage procurement processes using ERP systems (preferably AXAPTA).
 </li>
 <li>
 Conduct price negotiations with suppliers, define contract terms, and finalize agreements.
 </li>
 <li>
 Optimize material stock and monitor inventory management processes.
 </li>
 <li>
 Search for alternative components that can replace current parts when necessary.
 </li>
 <li>
 Communicate technical quality requirements to suppliers in accordance with company procedures.
 </li>
 <li>
 Ensure coordination by cooperating with internal teams throughout project processes.
 </li>
 <li>
 Actively participate in quality system processes.
 </li>
 </ul>
 
 
</div>

Purchasing Specialist

<div>
 
 TCI Aircraft Interiors was founded in 2010, and in 2023, it entered a new era with the merger of three subsidiary companies under Turkish Airlines.Combining over a decade of experience with an innovative vision, TCI leverages its enhanced capabilities to provide cutting-edge solutions for both wide and narrow body aircrafts. As the only company in its field operating in T&uuml;rkiye, we proudly represent our country while setting new standards in the international aviation industry and continue our mission to provide the best values in the sector.
 
 
 
 
 
 We offer in our product range; economy and business class seats, galleys, lavatories, and in-flight entertainment and satellite internet (IFEC) systems for commercial aircrafts. TCI also provides the most innovative solutions to the aviation industry with products such as service trolleys, cargo containers, and seat power systems, which are widely used in aviation operations. The company operates with design, engineering, manufacturing, and R&amp;D capabilities at its facilities in Istanbul and Seattle, serving multiple aircraft types and catering to industry leaders such as Boeing, Airbus, and some of the world&rsquo;s leading airlines.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 At least a Bachelor's Degree in Engineering fields such as; Mechanical Engineering, Electrical Engineering, Electrical/Electronics Engineering, Aeronautical/Aerospace Engineering, Mechatronic Engineering, Materials and Metallurgical Engineering, Industrial Engineering, and Manufacturing Engineering
 </li>
 <li>
 At least 8+ years of Supply Chain/ Technical Procurement experience (Preferably in Aviation)
 </li>
 <li>
 Knowledge and experience in supply chain management (Preferably in the Aviation)
 </li>
 <li>
 Knowledge of manufacturing processes such as plastic injection molding, machining, composite materials, and vacuum forming
 </li>
 <li>
 Ability to understand the properties of components and their use in the Aviation
 </li>
 <li>
 Good command of English (technical and communication)
 </li>
 <li>
 Good supplier management skills, negotiation ability and contract management experience
 </li>
 <li>
 Analytical thinking and problem solving abilities
 </li>
 <li>
 Mastery of MS Office applications
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Understanding and interpreting the product specifications reported by the Project team required for design and development activities,
 </li>
 <li>
 Search for domestic/foreign supply sources for these products,
 </li>
 <li>
 Having an analytical approach to cost and timing issues,
 </li>
 <li>
 Taking an active role in realizing the projects within the cost and timing targets,
 </li>
 <li>
 Managing the procurement processes of components and materials in aviation projects,
 </li>
 <li>
 Taking an active role in supply chain planning and analyzing material request,
 </li>
 <li>
 Managing the supplier network in the aviation industry and finding new suppliers,
 </li>
 <li>
 Making supplier evaluations on pricing, quality and delivery times of components,
 </li>
 <li>
 Follow-up of supplier evaluations regarding pricing, quality and delivery times of components in communication with the Supplier Technical Assurance (STA) Department.
 </li>
 <li>
 Effectively managing purchasing processes by using ERP programs (preferably AXAPTA),
 </li>
 <li>
 Negotiating prices with suppliers, determining contract terms and concluding agreements,
 </li>
 <li>
 Optimizing material stock and monitoring inventory management processes,
 </li>
 <li>
 Searching for alternatives that can replace the needed components,
 </li>
 <li>
 Sharing technical department quality requirements with suppliers according to company procedures,
 </li>
 <li>
 Providing coordination by cooperating with internal teams in project processes.
 </li>
 </ul>
 
 
</div>

Project Purchasing Specialist

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