customer service specialist Jobs in Istanbul

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solution center agent (part-time) Jobs in Istanbul

solution center agent (part-time)

1st level service desk agent

<div>Please be aware that we are only able to consider candidates from the following countries: Albania, Bosnia, Egypt, Georgia, Kosovo, Paraguay, Serbia &amp; Turkey.

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
<h3 class="jobSectionHeader">
About You</h3>
<ul><li>You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)</li>
<li>You are located in Albania, Bosnia, Egypt, Georgia, Kosovo, Paraguay, Serbia or Turkey.</li>
<li>You have in-depth gaming knowledge and love anything related to video games</li>
<li>You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop</li>
<li>You are a fast learner, take initiative and excel at troubleshooting</li>
<li>You have a dedicated quiet workspace located within your residence</li>
<li>(Optional) Experience in a Customer service environment is a plus.</li>
</ul><h3 class="jobSectionHeader">Technical Requirements</h3>
<ul><li>A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency &lt; 120 ms, internationally</li>
<li>A minimum of 8 GB RAM</li>
<li>Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer</li>
<li>A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)</li>
<li>A GPU with a G3D Rating of 4806, like GTX 760, or stronger</li>
<li>A smartphone usable for two-factor authentication that runs at least:
<ul><li>Android 10.0 or newer</li>
<li>Apple iOS 16.0 or newer</li>
</ul></li></ul><h3 class="jobSectionHeader">What We Offer</h3>
<ul><li>The flexibility to work 100% remotely with no wasted commute time and travel costs</li>
<li>A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients</li>
<li>A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness</li>
<li>Innovative digital tools and comprehensive training, with access to our library of online training courses</li>
<li>Various learning and career development initiatives throughout the year</li>
<li>Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few</li>
</ul><h4 class="jobSectionHeader">About 5CA</h4>

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
<ul><li>As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.</li></ul></div>

German / English Gaming Support Agent

Volt Lines

Volt Lines olarak, dinamik ve g&uuml;&ccedil;l&uuml; ekibimizin par&ccedil;ası olmak &uuml;zere analitik, &ouml;ğrenmeye a&ccedil;ık ve &ouml;zverili Solution Center Agent (Part-Time) arıyoruz!M&uuml;şteri Y&ouml;netimi:<ul><li>Yolcu Ekleme &amp; &Ccedil;ıkarma: Sistem &uuml;zerinde m&uuml;şteri taleplerine g&ouml;re yolcu bilgilerini g&uuml;ncellemek</li><li>Rota Revizeleri: Servis saatleri ve g&uuml;zergah değişikliklerini organize etmek ve kaydetmek</li><li>G&uuml;nl&uuml;k Rota Problemleri: Anlık yolcu veya servis sorunlarına &ccedil;&ouml;z&uuml;m sağlamak</li></ul>Yolcu Şikayet Y&ouml;netimi:<ul><li>Şikayetlerin ticket y&ouml;netim sistemine kaydedilmesi ve kategorize edilmesi</li><li>&Ccedil;&ouml;z&uuml;m i&ccedil;in ilgili ekiplerle koordinasyon ve aksiyon planı oluşturulması</li><li>M&uuml;şteriye d&ouml;n&uuml;ş yapılması ve memnuniyetin onaylanması</li><li>Tekrarlayan şikayetlerin analiz edilmesi ve s&uuml;re&ccedil; iyileştirmelerinin &ouml;nerilmesi</li></ul>S&uuml;r&uuml;c&uuml; Y&ouml;netimi<ul><li>Yeni başlayan s&uuml;r&uuml;c&uuml;lere oryantasyon eğitimi vermek</li><li>&Ccedil;ağrı merkezine gelen s&uuml;r&uuml;c&uuml;/tedarik&ccedil;i taleplerini ve şikayetlerini ilgili ekiplere iletmek</li><li>Eğitim ihtiyacı olan mevcut s&uuml;r&uuml;c&uuml;lere tazeleme eğitimi vermek</li></ul>Satış Destek<ul><li>Potansiyel m&uuml;şteri listelerini arayarak &uuml;r&uuml;n ve hizmet tanıtımı yapmak</li><li>G&ouml;r&uuml;şmeler sırasında m&uuml;şterinin ihtiya&ccedil;larını analiz ederek satış ekiplerine y&ouml;nlendirmek</li></ul>Aradığımız Aday:<ul><li>İlgili b&ouml;l&uuml;mlerde 3. veya 4. sınıf lisans &ouml;ğrencisi ya da yeni mezun</li><li>G&uuml;&ccedil;l&uuml; problem &ccedil;&ouml;zme ve karar verme becerileri</li><li>G&uuml;&ccedil;l&uuml; iletişim ve insan ilişkileri becerileri</li><li>Hızlı ve dinamik bir &ccedil;alışma ortamına uyum sağlama yeteneği</li></ul>Work Location: Remote

Solution Center Agent (Part-Time)

A.P. Moller - Maersk

<div>
 Maersk is a global leader in integrated logistics and has been industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
 
 
 At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
 
 
 Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
 
 
 We are currently looking for &ldquo;
 
 Executive Assistant
 
 &rdquo; to provide seamless support to our
 
 Area Managing Director, East Mediterranean
 
 (Area MD, EME). Based at our
 
 Istanbul, T&uuml;rkiye
 
 Headquarter, you will be accountable for a wide range of administrative tasks including general office administration &amp; secretarial support roles, calendar management, travel arrangements. Expense reporting, preparing material and presentations for senior audience and executive stakeholders, assisting events such as townhalls and company events/social activities are also part of the duties.
 
 
 
 Key responsibilities:
 
 
 
 <ul>
 <li>
 Provide proactive secretarial/administrative support on a day-to-day basis
 </li>
 <li>
 Handle calendar management; own and proactively keep the calendar updated incl. meeting schedules, materials, presentations and ensure meeting follow-up (deadlines are met, and events are planned well in advance, agendas ready, and actions logged)
 </li>
 <li>
 Organization and/or event management of town halls, offsite meetings, conferences, meetings, workshops and social gatherings. Act as the focal point for all levels of participants and exhibit constant care
 </li>
 <li>
 Play key role in high-level visitor trips, ensure a strong presence and active participation
 </li>
 <li>
 Take care of the travel management (including visa and bookings)
 </li>
 <li>
 Support approval process for invoices and other administrative processes (ie: absence, payments etc.)
 </li>
 <li>
 Act as bridge between leader, team and stakeholders within matrix environment
 </li>
 <li>
 Support and ensure on and offboarding, engagement of Leadership team
 </li>
 <li>
 Collaborate with other Leader Assistants; manage coordination at Area/Region level on behalf of Area MD when required
 </li>
 <li>
 Build internal network within EA community to stay up to date on internal policies and procedures
 </li>
 <li>
 Take part and show leadership at different assignments and projects, prepare communication, share materials and coordinate different activities
 </li>
 <li>
 Resolve day-to-day practical queries including IT Service Desk and HR coordination
 </li>
 <li>
 Make sure office supplies are available
 </li>
 <li>
 Ensure a trustworthy relationship with the Area MD, Leadership Team, and other stakeholders in the organization
 </li>
 <li>
 Preserve a keen awareness of business operations, objectives and align tasks accordingly
 </li>
 <li>
 Maintain strict confidentiality and protect sensitive information
 </li>
 <li>
 Manage relationship with all levels of the organization diligently
 </li>
 <li>
 Adhere to and strictly follow compliance policies. Be a role model and representator of Maersk behaviors and values
 
 
 </li>
 </ul>
 
 We are looking for:
 
 
 
 <ul>
 <li>
 University degree with appr. 8 years of experience in assisting leaders in a multinational and matrix organization
 </li>
 <li>
 Highly organized, detail-oriented and service-minded professional capable of managing shifting priorities and multiple demands in a fast-paced environment
 </li>
 <li>
 Ability to handle stressful situations, finding solutions to different challenges
 </li>
 <li>
 Deep understanding and familiarity with compliance policies (ie: gift policies, ethical conduct and other regulations)
 </li>
 <li>
 High spirited, persistent and takes pride that all tasks are delivered and at high quality
 </li>
 <li>
 Exceptional communication, presentation, and relationship-building abilities, with a focus on confidentiality
 </li>
 <li>
 Interest in company&rsquo;s industry and business operations, capability to prioritize tasks appropriately
 </li>
 <li>
 Tech savvy with both MS Office (Excel, PowerPoint and Outlook) and conference room equipment
 </li>
 <li>
 Advanced verbal and written communication skills in English and Turkish
 
 
 </li>
 </ul>
 
 We offer
 
 
 
 This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
 
 
 The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim &Scedil;irketi (&ldquo;Maersk Denizcilik&rdquo;) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
 
 
</div>

Executive Assistant

Unifree Duty Free

<div>
 
 For more than 40 years Unifree Duty Free provides excellent customer service, presenting a full range of carefully selected products and world-known brands within contemporary and stylish retail stores.
 
 
 We are proud to represent a global brand and provide a high level of customer service benchmarking a customer-oriented approach across our duty free shops in Istanbul, Dalaman, Kosovo Airports and Derek&ouml;y Border Gate.
 
 
 In cooperation with Gebr. Heineman Germany supported by more than 2,500 professional and experienced staff, we aim to exceed customer's expectations in the world's largest Duty-Free area of 56,000 square meters at Istanbul Airport.
 
 
 Exploring strategies for future development, we always prioritize a positive and healthy work environment encouraging appreciation, teamwork, collaboration and creativity.
 
 
 As the Unifree family, we encourage teamwork, collaboration and creative thinking and offer a work environment where all our colleagues will be proud to be a part of.
 
 
 
 
 
 If you dream about being a part of a young dynamic team and working in the engaging and rewarding multicultural environment at one of the largest airports in the world, we invite you to join the Unifree family.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree,
 </li>
 <li>
 At least 10 years&rsquo; experience in Luxury Retail,
 </li>
 <li>
 At least minimum 5+ years&rsquo; experience at a similar level in the team management,
 </li>
 <li>
 Strong merchandising skills and entrepreneurial spirit,
 </li>
 <li>
 Fluent in both written and spoken English,
 </li>
 <li>
 Good level of SAP and MS Office applications,
 </li>
 <li>
 Excellent sense of figures and luxury retail business insight,
 </li>
 <li>
 Creative thinker and business driver,
 </li>
 <li>
 Strong communication and analytical skills,
 </li>
 <li>
 Maintain high level of customer service standard,
 </li>
 <li>
 Strong interpersonal and problem-solving skills,
 </li>
 <li>
 Positive and proactive attitude.
 </li>
 </ul>
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Meet sales goals by motivating, mentoring and providing feedback to sales staff,
 </li>
 <li>
 Ensure high levels of customer satisfaction through excellent luxury retail service,
 </li>
 <li>
 Manage daily operations of the business and ensure sales goals are met,
 </li>
 <li>
 Develop business strategies to raise our customers&rsquo; pool, expand store traffic,
 </li>
 <li>
 Assign duties to relevant employees,
 </li>
 <li>
 Prepare reports as requested or necessary within the brand,
 </li>
 <li>
 Ensure adherence to health and safety regulations,
 </li>
 <li>
 Track and manage inventory at the store,
 </li>
 <li>
 Complete store administration and ensure compliance with policies and procedures,
 </li>
 <li>
 Maintain outstanding store condition and visual merchandising standards,
 </li>
 <li>
 Track and manage the buying process,
 </li>
 <li>
 Report on buying trends, customer needs, profits, etc.
 </li>
 <li>
 Propose innovative ideas to increase market share,
 </li>
 <li>
 Conduct hiring and onboarding of new employees,
 </li>
 <li>
 Conduct personnel performance appraisals to assess training needs and build career paths,
 </li>
 <li>
 Deal with all issues that arise from staff or customers (complaints, grievances, etc.),
 </li>
 <li>
 Be a shining example of good behavior and high performance.
 </li>
 </ul>
 
 
</div>

Luxury Boutique Manager / Balenciaga

KoçZer

<div>
 
 We are looking for a Category Management Lead (Specialist level) to join our ZerOnline Digital B2B Platform team. This role will focus on the effective management and continuous development of assigned product categories, contributing to commercial performance and the growth of ZerOnline through strong analytical capabilities and data-driven category initiatives.
 
 
 The ideal candidate will work closely with suppliers, internal stakeholders, and customers to support category execution, improve operational efficiency, and help deliver sustainable value across the platform, in alignment with defined strategies and business priorities.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Conduct competitive analysis and define required action plans accordingly
 </li>
 <li>
 Perform long-term strategic studies to support the development of assigned categories
 </li>
 <li>
 Identify potential vendors to be onboarded to the platform and conduct related discussions
 </li>
 <li>
 Support the vendor onboarding process and ensure completion of required steps
 </li>
 <li>
 Ensure the expansion of category, brand, and product assortment
 </li>
 <li>
 Maintain close communication with vendors to maximize actions taken and product visibility
 </li>
 <li>
 Monitor industry trends to anticipate potential opportunities and initiate necessary actions
 </li>
 <li>
 Ensure accuracy and regular updates of product visuals, pricing, and stock availability for all listed items
 </li>
 <li>
 Collaborate with companies within the scope of brand partnerships and joint initiatives
 </li>
 <li>
 This position does not include any people management or managerial responsibilities
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Supply Chain Management, Economics, or a related technical field.
 </li>
 <li>
 Minimum 1-3 years of experience in category management, procurement or commercial roles
 </li>
 <li>
 Proven experience in managing multiple technical product categories, preferably within industrial procurement, mechanical/electrical components, automation equipment, and engineering support categories.
 </li>
 <li>
 Proficient in English (written and spoken)
 </li>
 <li>
 Strong proficiency in MS Office applications and SAPSolid understanding of e-commerce dynamics and digital platforms
 </li>
 <li>
 Strong persuasion, follow-up, and stakeholder management skills; a team-oriented mindset
 </li>
 <li>
 Effective time management skills with strong reporting and organizational abilities
 </li>
 <li>
 Ability to adapt to a dynamic work environment; responsible and disciplined approach to work
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 For male candidates, completion of mandatory military service
 </li>
 <li>
 Innovative, open to continuous development, solution-oriented, and customer-focused
 </li>
 </ul>
</div>

Category Management Specialist / Lead

Extreme Networks

<div><div><div>Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.</div> 
<div></div>
<div>
Come become part of something big with us! We are a global leader, with hubs in Europe, North America, South America, Asia Pacific, and the Middle East.</div>
</div>
<h3 class="jobSectionHeader">Essential Duties and Responsibilities:</h3><div>
<ul><li>Specific near- to mid-term deliverables for the position will include:</li>
<li>Identify and deliver mid-term pipeline and close &lsquo;won&rsquo; business according to targets</li>
<li>Build business plans and marketing activity plans with the regional channel partners to achieve revenue targets</li>
<li>Coordinate contract negotiations between Extreme Networks and partner if needed</li>
<li>Supports partner&rsquo;s sales planning and sales activity</li>
<li>Understand and communicate Extreme service model to ensure clean after sales process and customer/partner satisfaction on long term basis</li>
</ul></div><h3 class="jobSectionHeader">Candidate Requirements:</h3><div>
<ul><li>Successful apprenticeship or/and university degree in an economic/business related topic</li>
<li>Fluent English and Turkish speaker</li>
<li>5+ years of sales experience in the network infrastructure arena</li>
<li>Demonstrated success, with a track record of consistent sales (performing according to plan and forecast) while developing and maintaining large territories</li>
<li>A strong background and ability in developing new customer acquisition (including cold calling) within a &ldquo;green&rdquo; field territory as well as maintaining longer term accounts</li>
<li>The ability to speak intelligently about OpenStack, SDN, Virtualization, Security, Orchestration, Server/Storage considerations will be a large part of the interaction with customers and partners</li>
<li>Exceptional influencing skills, ability to communicate at all levels and exude a positive attitude and high energy to achieve maximum results</li>
<li>Recognized ability to produce high quality results working independently (high level of self-motivation needed) in a region with limited local support infrastructure. Good organization skills required! Proven time management ability and prioritization skills beneficial</li>
<li>Prior experience in the establishment of a remote sales site in a home office mode is desired</li>
<li>The optimistic entrepreneurial candidate needs to show confidence and enthusiastic identification with his/her opportunity to win partner trust &ndash; having the ability to &ldquo;think purple&rdquo; and &ldquo;sell through&rdquo; the dominance of a market leader in some situations</li>
<li>An experienced background or strong skill set in transmitting advanced technology differentiators into channel partner and customer benefits aligned with their business model and demands - Solution Selling</li>
</ul>
</div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Sr. Account Executive Istanbul

LG Electronics

<div>
 
 We are looking for a Specialist to join our SCM Order Management Department.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Warehouse Management (POP Inbound, POP Storage, POP Outbound)
 </li>
 <li>
 SCM Cost allocation investigation and reporting,
 </li>
 <li>
 Managing direct delivery process ,
 </li>
 <li>
 SCM KPI Improvement &amp; Tracking,
 </li>
 <li>
 Following processes of scrap products (Shipment, Subinventory, Others-Out Adjust management ,
 </li>
 <li>
 Stock Count Result Analysis.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 1-2 years of experience in similar position
 
 
 University degree with relevant educational background
 
 
 Strong communication and analytical thinking skills
 
 
 Good command of English both written and spoken
 
 
 Computer literate, hands on experience on MS Office programs
 
 
 Military obligation must be completed for male candidates.
 
 
 Experience in collecting and analyzing data,
 
 
 Solid proficiency in all Microsoft Office applications; sophisticated skills in Excel (pivot tables, vlookups, sumifs).
 
 
 High level of analytical skills, critical thinking and ability in simplifying of complex issues.
 
 
 Self-motivated, organized with timely and assertive follow up skills and execution.
 
 
 
</div>

Supply Chain Specialist

Explore 16+ 1st level service desk agent in Istanbul this July. Find roles across top companies and apply now to boost your career.