customer service specialist Jobs in Istanbul

customer service specialist

1st level service desk agent Jobs in Istanbul

1st level service desk agent

category management specialist / lead Jobs in Istanbul

category management specialist / lead

customer operations executive Jobs in Istanbul

customer operations executive

customer service specialist – turkey Jobs in Istanbul

customer service specialist – turkey

customer service team lead

<div><p><b>Please be aware that we are only able to consider candidates from the following countries: </b><b>Albania, Bosnia, Egypt, Georgia, Kosovo, Paraguay, Serbia &amp; Turkey.</b></p>
<p>
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.</p>
<h3 class="jobSectionHeader"><b>
About You</b></h3>
<ul><li>You speak <b>German </b>at an advanced level <b>(C1 minimum)</b> and <b>English </b>at an intermediate level <b>(B2 minimum)</b></li>
<li><b>You are located in Albania, Bosnia, Egypt, Georgia, Kosovo, Paraguay, Serbia or Turkey.</b></li>
<li>You have in-depth gaming knowledge and love anything related to video games</li>
<li>You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop</li>
<li>You are a fast learner, take initiative and excel at troubleshooting</li>
<li>You have a dedicated quiet workspace located within your residence</li>
<li>(Optional) Experience in a Customer service environment is a plus.</li>
</ul><h3 class="jobSectionHeader"><b>Technical Requirements</b></h3>
<ul><li>A minimum internet speed of <b>15 Mb/s </b>download and <b>15 Mb/s</b> upload with <b>Latency &lt; 120 ms,</b> internationally</li>
<li>A minimum of <b>8 GB RAM</b></li>
<li><b>Windows 11 </b>(All editions except Windows S Mode), or macOS 13.0 or newer</li>
<li>A <b>processor with a CPU Mark of at least 9220</b>, like Intel i5-8400, or stronger (<b>Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above</b>)</li>
<li>A <b>GPU with a G3D Rating of 4806</b>, like GTX 760, or stronger</li>
<li>A smartphone usable for two-factor authentication that runs at least:
<ul><li>Android 10.0 or newer</li>
<li>Apple iOS 16.0 or newer</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>What We Offer</b></h3>
<ul><li>The flexibility to work 100% remotely with no wasted commute time and travel costs</li>
<li>A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients</li>
<li>A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness</li>
<li>Innovative digital tools and comprehensive training, with access to our library of online training courses</li>
<li>Various learning and career development initiatives throughout the year</li>
<li>Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few</li>
</ul><h4 class="jobSectionHeader"><b>About 5CA</b></h4>
<p>
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.</p>
<p>
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.</p>
<p>
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.</p>
<ul><li><i>As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.</i></li></ul></div>

German / English Gaming Support Agent

KoçZer

<div>
 <p>
  We are looking for a Category Management Lead (Specialist level) to join our ZerOnline Digital B2B Platform team. This role will focus on the effective management and continuous development of assigned product categories, contributing to commercial performance and the growth of ZerOnline through strong analytical capabilities and data-driven category initiatives.
 </p>
 <p>
  The ideal candidate will work closely with suppliers, internal stakeholders, and customers to support category execution, improve operational efficiency, and help deliver sustainable value across the platform, in alignment with defined strategies and business priorities.
 </p>
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  <br/>
 </p>
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  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Conduct competitive analysis and define required action plans accordingly
  </li>
  <li>
   Perform long-term strategic studies to support the development of assigned categories
  </li>
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   Identify potential vendors to be onboarded to the platform and conduct related discussions
  </li>
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   Support the vendor onboarding process and ensure completion of required steps
  </li>
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   Ensure the expansion of category, brand, and product assortment
  </li>
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   Maintain close communication with vendors to maximize actions taken and product visibility
  </li>
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   Monitor industry trends to anticipate potential opportunities and initiate necessary actions
  </li>
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   Ensure accuracy and regular updates of product visuals, pricing, and stock availability for all listed items
  </li>
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   Collaborate with companies within the scope of brand partnerships and joint initiatives
  </li>
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   This position does not include any people management or managerial responsibilities
  </li>
 </ul>
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 </p>
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  <strong>
   Qualifications
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  <li>
   Bachelor&rsquo;s degree in Engineering, Business Administration, Supply Chain Management, Economics, or a related technical field.
  </li>
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   Minimum 1-3 years of experience in category management, procurement or commercial roles
  </li>
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   Proven experience in managing multiple technical product categories, preferably within industrial procurement, mechanical/electrical components, automation equipment, and engineering support categories.
  </li>
  <li>
   Proficient in English (written and spoken)
  </li>
  <li>
   Strong proficiency in MS Office applications and SAPSolid understanding of e-commerce dynamics and digital platforms
  </li>
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   Strong persuasion, follow-up, and stakeholder management skills; a team-oriented mindset
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   Effective time management skills with strong reporting and organizational abilities
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   Ability to adapt to a dynamic work environment; responsible and disciplined approach to work
  </li>
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   Strong analytical and problem-solving skills
  </li>
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   For male candidates, completion of mandatory military service
  </li>
  <li>
   Innovative, open to continuous development, solution-oriented, and customer-focused
  </li>
 </ul>
</div>


Category Management Specialist / Lead

<div>
 <p>
  <strong>
   JOB DESCRIPTION
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Conducting feasibility studies and developing projects for collective or individual procurement to create cost advantages for clients,
  </li>
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   Managing client relationships and carrying out activities to ensure customer satisfaction,
  </li>
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   Preparing reports within the scope of departmental responsibilities,
  </li>
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   Taking part in company-wide and departmental projects,
  </li>
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   Drive cost reduction initiatives through design for supply chain value engineering and process optimization
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   Collaborate closely with design procurement teams and sales teams to align technical and commercial objectives
  </li>
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   Analyze and improve logistics processes to enhance performance and reduce costs
  </li>
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   Initiate innovative process and system improvements
  </li>
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   Contribute to logistics improvement projects, including system implementations and upgrades
  </li>
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   Collaborate with internal teams, customers, and software providers
  </li>
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   Identify bottlenecks and translate them into concrete improvement actions
  </li>
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   Lead end-to-end implementation projects across customers, systems, and processes &mdash; from blueprint to go-live (both brownfield and greenfield), including change management and stakeholder alignment
  </li>
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   Redesign and optimize existing logistics processes to increase efficiency, structurally reduce costs, and enhance service quality
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   Manage and execute migrations to new systems, locations, or processes with minimal operational disruption and strong risk control
  </li>
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   Collaborate cross-functionally with operations, sales, finance, and other departments to coordinate procurement resources across multiple scenarios and ensure the smooth operation of the end-to-end logistics supply chain.
  </li>
 </ul>
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   QUALIFICATIONS
  </strong>
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   Bachelor&rsquo;s degree in industrial engineering, Logistics management, or related fields
  </li>
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   3+ years' experience in supply chain or logistics roles within manufacturing, FMCG, Logistics service provider, automotive, or industrial sectors.
  </li>
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   Background in 3PL warehousing management, distribution operations, and domestic/international logistics networks.
  </li>
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   Solid understanding of transportation modes (road, parcel, LTL/FTL, cross-border movements, warehousing, air cargo, sea freight).
  </li>
  <li>
   Excellent communication skills and ability to collaborate cross functionally.
  </li>
  <li>
   Strong analytical and problem-solving mindset
  </li>
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   Proven interest or experience in process development, efficiency, and optimization
  </li>
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   Advanced skills in data analysis (Excel, reporting tools, etc.)
  </li>
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   Ability to work in a fast-paced, high-expectation environment
  </li>
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   Capable of maintaining meticulous process tracking
  </li>
  <li>
   Good command of written and spoken English.
  </li>
 </ul>
</div>


Logistics Engineer

Videojet Technologies

<div><div><div><p>Imagine yourself&hellip;</p></div><div><ul><li><p>
Doing meaningful work that makes an everyday impact on the world around you.</p></li></ul></div><div><ul><li><p>
Growing your expertise and expanding your skillset with every project.</p></li></ul></div><div><ul><li><p>
Owning your ambition and fueling your career growth.</p></li></ul></div><p></p><div><p><br>
It&rsquo;s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week&mdash;after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet&rsquo;s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.</p></div><p></p><div><p><br>
As part of the Videojet team and the broader Veralto network, you&rsquo;ll work with products that make an everyday impact on the world around you&mdash;and along the way, you&rsquo;ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.</p></div><p></p><div><p><br>
Learn about our leading portfolio of innovative products here!</p></div><p></p><div><p><b>
We offer:</b></p></div><div><ul><li><p>
Professional onboarding and training options</p></li></ul></div><div><ul><li><p>
Powerful team looking forward to working with you</p></li></ul></div><div><ul><li><p>
Career coaching and development opportunities</p></li></ul></div><div><ul><li><p>
Health benefits</p></li></ul></div><p></p><div><p><br>
Reporting to the Regional Sales Manager, the <b>SAR Specialist</b> is responsible for complex, non‑standard customer application projects by defining, validating, and delivering customized Videojet coding and marking solutions, acting as the technical bridge between customers, sales, and engineering.</p></div></div><div><div><p>
The position will be based in Istanbul and involves a combination of office-based work and customer visits across the region.</p></div><p></p><div><p><b><br>
In this role, a typical day will look like:</b></p></div><div><ul><li><p>
Lead and support Special Application Request (SAR) projects from opportunity identification through implementation and customer acceptance.</p></li></ul></div><div><ul><li><p>
Work closely with Account Managers, Service Engineers, Product Management, and customers to understand application requirements and define suitable technical solutions.</p></li></ul></div><div><ul><li><p>
Evaluate customer production environments and identify opportunities for customized coding, marking, labeling, traceability, and automation solutions.</p></li></ul></div><div><ul><li><p>
Coordinate technical feasibility assessments, solution design activities, testing, and project execution for SAR opportunities.</p></li></ul></div><div><ul><li><p>
Support integration of Videojet solutions with customer production lines, automation systems, and existing manufacturing processes.</p></li></ul></div><div><ul><li><p>
Prepare technical documentation, application specifications, test reports, and project records to ensure successful project execution and knowledge sharing.</p></li></ul></div><div><ul><li><p>
Provide technical support during demonstrations, trials, installations, commissioning, and customer acceptance phases.</p></li></ul></div><div><ul><li><p>
Troubleshoot technical challenges encountered during SAR projects and coordinate resolution activities with internal and external stakeholders.</p></li></ul></div><div><ul><li><p>
Act as a liaison between local teams and global/regional SAR, Engineering, R&amp;D, and Product Management teams to ensure effective communication and project alignment.</p></li></ul></div><div><ul><li><p>
Identify and promote best practices, standard solutions, and reusable application concepts that improve project efficiency and customer satisfaction.</p></li></ul></div><div><ul><li><p>
Monitor emerging technologies, industry trends, and customer requirements to expand Videojet&rsquo;s application capabilities and value proposition.</p></li></ul></div><div><ul><li><p>
Support continuous improvement initiatives aimed at increasing SAR project success rates, execution speed, and commercial impact.</p></li></ul></div><div><ul><li><p>
Share technical knowledge and application expertise with sales, service, and regional teams through training and coaching activities.</p></li></ul></div><p></p><div><p><b><br>
The essential requirements of the job include:</b></p></div><div><ul><li><p>
Willingness to travel up to 3 days per week (some nights away from home)</p></li></ul></div></div><div><div><ul><li><p>
Bachelor's in Engineering</p></li></ul></div><div><ul><li><p>
5 to 7 years of relevant experience in project management</p></li></ul></div><div><ul><li><p>
Strong technical background and experience in automation, marketing coding, or OEM companies</p></li></ul></div><div><ul><li><p>
Vendor management experience is valuable for this role</p></li></ul></div><p></p><div><p><br>
Videojet is proud to part of the Product Quality &amp; Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto&rsquo;s vibrant global network of 17,000 associates, you join a unique culture and work environment <i>where purpose meets possibility</i>: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you&rsquo;ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we&rsquo;re Safeguarding the World&rsquo;s Most Vital Resources&trade;&mdash;and building rewarding careers along the way.</p></div></div><div><div><p><b>
Kendinizi</b><b> </b><b>hayal</b><b> </b><b>edin</b><b>&hellip;</b></p></div><div><ul><li><p>
D&uuml;nyayı her g&uuml;n etkileyen, anlamlı bir iş yaparken.</p></li></ul></div><div><ul><li><p>
Her projeyle birlikte uzmanlığınızı geliştirip yetkinliklerinizi genişletirken.</p></li></ul></div><div><ul><li><p>
Hedeflerinize sahip &ccedil;ıkıp kariyer gelişiminizi ileri taşırken.</p></li></ul></div><p></p><div><p>
T&uuml;m bunlar, Veralto şirketler grubunun bir par&ccedil;ası olan Videojet&rsquo;te m&uuml;mk&uuml;n.</p></div><div><p>
Bu hafta Videojet Technologies&rsquo;in dokunduğu bir &uuml;r&uuml;n&uuml; satın almış veya kullanmış olmanız olduk&ccedil;a muhtemel. Videojet, &uuml;r&uuml;n tanımlama alanında d&uuml;nya lideridir; hat i&ccedil;i baskı, kodlama ve markalama &ccedil;&ouml;z&uuml;mleri, sarf malzemeleri ve yazılım &ccedil;&ouml;z&uuml;mleri sunar.
</p><p></p><p>Videojet teknolojileri; gıda, i&ccedil;ecek, ila&ccedil; ve end&uuml;striyel pazarlarda d&uuml;nya genelinde satılan &uuml;r&uuml;nlerin g&uuml;venliğini ve orijinalliğini sağlamada kritik bir rol oynar.</p></div><div><p>
Videojet ekibinin ve daha geniş Veralto ağının bir par&ccedil;ası olarak, d&uuml;nyayı her g&uuml;n etkileyen &uuml;r&uuml;nlerle &ccedil;alışacak; aynı zamanda yetkinliklerinizi geliştirebileceğiniz, hedeflerinizi takip edebileceğiniz ve kariyerinizde iz bırakabileceğiniz fırsatlar bulacaksınız.</p></div><p></p><div><p>
Lider ve yenilik&ccedil;i &uuml;r&uuml;n portf&ouml;y&uuml;m&uuml;z hakkında buradan daha fazla bilgi edinin:<br>
https://cdn.videojet.com/U309KOI6/as/vvpm76xpvfqj3kgchf7khbnz/vf-history-of-videojet-innovation-us</p></div></div><p></p><div><div><p><b><br>
Biz</b><b> </b><b>ne</b><b> </b><b>sunuyoruz</b><b>:</b></p></div><div><ul><li><p>
Profesyonel oryantasyon ve eğitim imkanları</p></li></ul></div><div><ul><li><p>
Sizinle &ccedil;alışmayı d&ouml;rt g&ouml;zle bekleyen g&uuml;&ccedil;l&uuml; bir ekip</p></li></ul></div><div><ul><li><p>
Kariyer ko&ccedil;luğu ve gelişim fırsatları</p></li></ul></div><div><ul><li><p>
Sağlık yan hakları</p></li></ul></div><p></p><div><p><b><br>
B&ouml;lge Satış</b><b> </b><b>M&uuml;d&uuml;r&uuml;&rsquo;ne</b><b> </b><b>raporlayan</b><b> </b><b>SAR Specialist</b>, karmaşık ve standart dışı m&uuml;şteri uygulama projelerinden sorumludur. Bu rolde, &ouml;zel Videojet kodlama ve markalama &ccedil;&ouml;z&uuml;mlerini tanımlayarak, doğrulayarak ve hayata ge&ccedil;irerek; m&uuml;şteri, satış ve m&uuml;hendislik ekipleri arasında teknik k&ouml;pr&uuml; g&ouml;revi g&ouml;r&uuml;r.</p></div><p></p><div><p>
Pozisyon İstanbul&rsquo;da konumlanacak olup, ofis &ccedil;alışmaları ile m&uuml;şteri ziyaretlerini i&ccedil;eren bir &ccedil;alışma d&uuml;zenine sahiptir</p></div><p></p><div><p><b><br>
Bu</b><b> </b><b>rolde</b><b> </b><b>tipik</b><b> </b><b>bir</b><b> </b><b>g&uuml;n</b><b>:</b></p></div><div><ul><li><p>
&Ouml;zel Uygulama Talepleri (SAR &ndash; Special Application Request) projelerini fırsat aşamasından devreye alma ve m&uuml;şteri kabul&uuml;ne kadar u&ccedil;tan uca y&ouml;netmek ve desteklemek.</p></li></ul></div><div><ul><li><p>
M&uuml;şteri ihtiya&ccedil;larını anlamak ve uygun teknik &ccedil;&ouml;z&uuml;mler geliştirmek amacıyla Satış Y&ouml;neticileri, Servis M&uuml;hendisleri, &Uuml;r&uuml;n Y&ouml;netimi ekipleri ve m&uuml;şterilerle yakın iş birliği i&ccedil;inde &ccedil;alışmak.</p></li></ul></div><div><ul><li><p>
M&uuml;şteri &uuml;retim ortamlarını analiz ederek kodlama, markalama, etiketleme, izlenebilirlik ve otomasyon alanlarında &ouml;zelleştirilmiş &ccedil;&ouml;z&uuml;m fırsatlarını belirlemek.</p></li></ul></div><div><ul><li><p>
SAR projeleri i&ccedil;in teknik fizibilite &ccedil;alışmalarını, &ccedil;&ouml;z&uuml;m tasarım faaliyetlerini, test s&uuml;re&ccedil;lerini ve proje uygulamalarını koordine etmek.</p></li></ul></div><div><ul><li><p>
Videojet &ccedil;&ouml;z&uuml;mlerinin m&uuml;şteri &uuml;retim hatları, otomasyon sistemleri ve mevcut &uuml;retim s&uuml;re&ccedil;leriyle entegrasyonunu desteklemek.</p></li></ul></div><div><ul><li><p>
Projelerin başarılı şekilde y&uuml;r&uuml;t&uuml;lmesini ve kurum i&ccedil;i bilgi paylaşımını sağlamak amacıyla teknik dok&uuml;mantasyon, uygulama spesifikasyonları, test raporları ve proje kayıtlarını hazırlamak ve g&uuml;ncel tutmak.</p></li></ul></div><div><ul><li><p>
Demonstrasyon, saha denemesi, kurulum, devreye alma ve m&uuml;şteri kabul s&uuml;re&ccedil;lerinde teknik destek sağlamak.</p></li></ul></div><div><ul><li><p>
SAR projelerinde karşılaşılan teknik sorunları analiz etmek, &ccedil;&ouml;z&uuml;m geliştirmek ve gerekli durumlarda ilgili i&ccedil; ve dış paydaşlarla koordinasyonu sağlamak.</p></li></ul></div><div><ul><li><p>
Projelerin etkin şekilde ilerlemesini sağlamak amacıyla yerel ekipler ile global/b&ouml;lgesel SAR, M&uuml;hendislik, Ar-Ge ve &Uuml;r&uuml;n Y&ouml;netimi ekipleri arasında k&ouml;pr&uuml; g&ouml;revi g&ouml;rmek.</p></li></ul></div></div><div><div><ul><li><p>
Proje verimliliğini ve m&uuml;şteri memnuniyetini artırmak amacıyla en iyi uygulamaları, standart &ccedil;&ouml;z&uuml;mleri ve tekrar kullanılabilir uygulama konseptlerini belirlemek ve yaygınlaştırmak.</p></li></ul></div><div><ul><li><p>
Şirketin uygulama kabiliyetlerini ve m&uuml;şteri değer &ouml;nerisini geliştirmek amacıyla yeni teknolojileri, sekt&ouml;r trendlerini ve m&uuml;şteri ihtiya&ccedil;larını takip etmek.</p></li></ul></div><div><ul><li><p>
SAR projelerinin başarı oranını, uygulama hızını ve ticari etkisini artırmaya y&ouml;nelik s&uuml;rekli iyileştirme &ccedil;alışmalarına katkı sağlamak.</p></li></ul></div><div><ul><li><p>
Satış, servis ve b&ouml;lgesel ekiplerle teknik bilgi ve uygulama uzmanlığını paylaşmak; eğitim ve ko&ccedil;luk faaliyetlerine destek vermek.</p></li></ul></div><p></p><div><p><b><br>
Pozisyon</b><b> </b><b>i&ccedil;in</b><b> </b><b>temel</b><b> </b><b>gereklilikler</b><b>:</b></p></div><div><ul><li><p>
Haftada 3 g&uuml;ne kadar seyahat edebilme (bazı geceler şehir dışı konaklama dahil)</p></li></ul></div><div><ul><li><p>
M&uuml;hendislik alanında lisans derecesi</p></li></ul></div><div><ul><li><p>
Proje y&ouml;netimi alanında 5&ndash;7 yıl ilgili deneyim</p></li></ul></div><div><ul><li><p>
Otomasyon, markalama/kodlama veya OEM şirketlerinde g&uuml;&ccedil;l&uuml; teknik altyapı ve deneyim</p></li></ul></div><div><ul><li><p>
Tedarik&ccedil;i (vendor) y&ouml;netimi deneyimi bu rol i&ccedil;in artı değer sağlar</p></li></ul></div><p></p><div><p><br>
Videojet, Veralto&rsquo;nun (NYSE:VLTO) &Uuml;r&uuml;n Kalitesi ve İnovasyon segmentinin gururlu bir par&ccedil;asıdır. Veralto; temiz suya erişimi, g&uuml;venli gıda ve ila&ccedil;ları ve g&uuml;venilir temel &uuml;r&uuml;nleri sağlamaya adanmış, 5 milyar dolarlık k&uuml;resel bir liderdir. Veralto&rsquo;nun 17.000 &ccedil;alışandan oluşan dinamik k&uuml;resel ağına katıldığınızda; yaptığınız işin her g&uuml;n hayatı etkilediği, yetkinliklerinizi geliştirebileceğiniz, hedeflerinizi takip edebileceğiniz ve kariyerinizi b&uuml;y&uuml;tebileceğiniz benzersiz bir k&uuml;lt&uuml;r ve &ccedil;alışma ortamının par&ccedil;ası olursunuz. Birlikte, <b>D&uuml;nyanın</b><b> </b><b>En Hayati</b><b> </b><b>Kaynaklarını</b><b> </b><b>Korumak&trade;</b> i&ccedil;in &ccedil;alışıyor ve bu yolculukta tatmin edici kariyerler inşa ediyoruz.</p></div></div><p>
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.</p><p><b><br>
Unsolicited Assistance</b></p><p>
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.</p></div>

SAR Specialist

Unifree Duty Free

<div>
 <p>
  For more than 40 years Unifree Duty Free provides excellent customer service, presenting a full range of carefully selected products and world-known brands within contemporary and stylish retail stores.
 </p>
 <p>
  We are proud to represent a global brand and provide a high level of customer service benchmarking a customer-oriented approach across our duty free shops in Istanbul, Dalaman, Kosovo Airports and Derek&ouml;y Border Gate.
 </p>
 <p>
  In cooperation with Gebr. Heineman Germany supported by more than 2,500 professional and experienced staff, we aim to exceed customer's expectations in the world's largest Duty-Free area of 56,000 square meters at Istanbul Airport.
 </p>
 <p>
  Exploring strategies for future development, we always prioritize a positive and healthy work environment encouraging appreciation, teamwork, collaboration and creativity.
 </p>
 <p>
  As the Unifree family, we encourage teamwork, collaboration and creative thinking and offer a work environment where all our colleagues will be proud to be a part of.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you dream about being a part of a young dynamic team and working in the engaging and rewarding multicultural environment at one of the largest airports in the world, we invite you to join the Unifree family.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree,
  </li>
  <li>
   At least 10 years&rsquo; experience in Luxury Retail,
  </li>
  <li>
   At least minimum 5+ years&rsquo; experience at a similar level in the team management,
  </li>
  <li>
   Strong merchandising skills and entrepreneurial spirit,
  </li>
  <li>
   Fluent in both written and spoken English,
  </li>
  <li>
   Good level of SAP and MS Office applications,
  </li>
  <li>
   Excellent sense of figures and luxury retail business insight,
  </li>
  <li>
   Creative thinker and business driver,
  </li>
  <li>
   Strong communication and analytical skills,
  </li>
  <li>
   Maintain high level of customer service standard,
  </li>
  <li>
   Strong interpersonal and problem-solving skills,
  </li>
  <li>
   Positive and proactive attitude.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   RESPONSIBILITIES
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Meet sales goals by motivating, mentoring and providing feedback to sales staff,
  </li>
  <li>
   Ensure high levels of customer satisfaction through excellent luxury retail service,
  </li>
  <li>
   Manage daily operations of the business and ensure sales goals are met,
  </li>
  <li>
   Develop business strategies to raise our customers&rsquo; pool, expand store traffic,
  </li>
  <li>
   Assign duties to relevant employees,
  </li>
  <li>
   Prepare reports as requested or necessary within the brand,
  </li>
  <li>
   Ensure adherence to health and safety regulations,
  </li>
  <li>
   Track and manage inventory at the store,
  </li>
  <li>
   Complete store administration and ensure compliance with policies and procedures,
  </li>
  <li>
   Maintain outstanding store condition and visual merchandising standards,
  </li>
  <li>
   Track and manage the buying process,
  </li>
  <li>
   Report on buying trends, customer needs, profits, etc.
  </li>
  <li>
   Propose innovative ideas to increase market share,
  </li>
  <li>
   Conduct hiring and onboarding of new employees,
  </li>
  <li>
   Conduct personnel performance appraisals to assess training needs and build career paths,
  </li>
  <li>
   Deal with all issues that arise from staff or customers (complaints, grievances, etc.),
  </li>
  <li>
   Be a shining example of good behavior and high performance.
  </li>
 </ul>
 <p>
 </p>
</div>


Luxury Boutique Manager / Balenciaga

Eaton

<div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:
</b></h2></div><div><p>Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY
</p><p>Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide.
<br>
The Sales Support Representative (German speaker) is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.
</p><p>Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.<br>
<br>
</p><p>Main Responsibilities:
</p><ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
</li><li>Responsible for generating and following up service quotations sent to our customers
</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer
</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton
</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
</li><li>Establish professional and best practice contacts with the customers
</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
</li><li>Able to detect and escalate problem or error with data that he/she is responsible for
</li><li>Service maintenance contract management and upsell focus to capture new business opportunities
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2></div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree
</li><li>Minimum 2 years of sales experience preferably on electrical/IT/telecommunications
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:<br>
</b></h2></div><p></p><div><p>Languages: German (B2&ndash;C1) and English (fluent) required; additional European languages are an advantage
<br>
Strong understanding of software applications and customization capabilities
<br>
Technical sales aptitude and analytical skills
<br>
Market, industry, channel, and competitive knowledge
<br>
Knowledge of export business rules (as required)
<br>
Negotiation and consultative selling skills
<br>
Excellent written and verbal communication and interpersonal skills
<br>
Ability to build and maintain positive customer relationships through active listening and timely issue resolution
<br>
Strong business acumen and ability to navigate corporate and channel structures
<br>
Teamwork, networking, and continuous learning mindset
<br>
Adaptability and ability to drive change and process improvements
<br>
Ability to build and manage a sales funnel using CRM tools with accurate reporting
</p><p>What we offer:
<br>
Competitive compensation and benefits package
<br>
Challenging projects in dynamic collaborative team
<br>
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
<br>
We make your aspirations matter &ndash; Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
<br>
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people&rsquo;s lives and the environment through power management technologies.
 </p><p>#LI-SO1</p></div></div></div></div>

Service Sales Representative (German speaker)

Avesoro

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Avesoro is a leading gold mining company operating in West Africa, committed to maintaining the highest standards of safety, operational excellence, and sustainable business practices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As part of our commitment to ensuring efficient and cost-effective procurement operations, we are seeking an experienced Purchasing Engineer to join our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Plan and manage the procurement of spare parts, maintenance and repair materials, equipment, technical consumables, and service purchases for the light vehicle and heavy equipment fleet.
  </li>
  <li>
   Evaluate requests received from site operations from a technical perspective and determine the correct part numbers, brands, alternatives, dimensions, and quality requirements.
  </li>
  <li>
   Conduct supplier research, develop alternative supplier portfolios, obtain quotations, prepare comparison analyses, and support purchasing decisions based on cost, quality, and delivery performance.
  </li>
  <li>
   Monitor pricing, quality, delivery schedules, warranty conditions, and supply risks for critical spare parts, and identify cost improvement opportunities.
  </li>
  <li>
   Coordinate purchase orders, supplier confirmations, delivery tracking, goods receipt, and invoicing processes with relevant departments.
  </li>
  <li>
   Regularly evaluate supplier performance in terms of cost, quality, delivery, and service levels, and conduct supplier and site visits when required.
  </li>
  <li>
   Follow up on return, warranty, replacement, and quality processes related to non-conforming or defective parts and materials.
  </li>
  <li>
   Maintain purchasing reports, price analyses, supplier records, and contract/quotation archives in an organized and up-to-date manner.
  </li>
  <li>
   Execute procurement activities in compliance with occupational health and safety requirements, quality standards, company procedures, and budget objectives.
  </li>
  <li>
   Perform additional duties assigned by management in a timely and professional manner.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
  Bachelor&rsquo;s degree in Mechanical Engineering is preferred.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum 3 years of experience in light vehicles, heavy-duty vehicles, mobile equipment, automotive spare parts, maintenance and service operations, technical procurement, or supply chain management.
  </li>
  <li>
   Hands-on experience in field operations involving vehicles, equipment, workshops, maintenance, repair, or service activities, with the ability to evaluate spare part requirements based on actual operating conditions and failure causes.
  </li>
  <li>
   Familiarity with technical terminology related to engines, drivetrains, undercarriage systems, brakes, suspension systems, hydraulic and pneumatic systems, electrical components, and technical consumables.
  </li>
  <li>
   Ability to evaluate OEM and alternative spare parts, technical specifications, quality standards, brands, warranty conditions, and service life considerations.
  </li>
  <li>
   Experience in supplier sourcing, quotation collection, price comparison, negotiations, supplier evaluation, and procurement reporting.
  </li>
  <li>
   Experience in inventory management, order tracking, goods receipt processes, lead time monitoring, quality compliance verification, and critical spare parts control.
  </li>
  <li>
   Experience coordinating with maintenance teams, service departments, warehouses, accounting teams, and suppliers.
  </li>
  <li>
   Experience conducting supplier and site visits when required to support procurement activities.
  </li>
  <li>
   Ability to analyze procurement risks and support continuous improvement initiatives related to cost and supply reliability.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills:
  </strong>
  Strong knowledge of automotive and heavy equipment spare parts, maintenance materials, procurement processes, supplier management, inventory control, cost analysis, technical documentation, and purchasing best practices. Proficiency in Microsoft Office applications, particularly Microsoft Excel. Ability to read technical catalogs and interpret part numbers. English language skills are considered an advantage.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills
  </strong>
  : Strong analytical thinking, negotiation, communication, coordination, and problem-solving skills. Detail-oriented, results-driven, and capable of building effective relationships with internal stakeholders and external suppliers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Requirements:
  </strong>
  Willingness to travel for supplier and site visits as required. Ability to work in a dynamic operational environment while maintaining compliance with company procedures, quality standards, budget objectives, and occupational health and safety requirements.
 </p>
</div>


Purchasing Engineer (Located in Liberia)

Explore 28+ Customer service team lead in Istanbul this July. Find roles across top companies and apply now to boost your career.