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sales and customer service director

customer service team lead

Videojet Technologies

<div>Tele Lead Generator
Are you...<ul><li>
Interested in working for an international and diverse company?</li><li>
Interested in developing your career in the coding and marking industry?</li><li>
Interested in joining a collaborative and supportive team?</li></ul>
If so, read on!
It's likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces. We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
Job Summary
As a Tele Lead Generator, you will play a critical role in supporting the Business Development organization by generating and qualifying demand through both inbound and outbound activities. You will engage with prospective and existing customers, identify business opportunities, qualify leads, and create a strong pipeline for the commercial sales organization.
This role requires a highly motivated individual who enjoys interacting with customers, uncovering needs, and creating value through meaningful conversations. The position is based in Istanbul with a hybrid working model (3 days in the office, 2 days remote).
In this role, a typical day will look like:<ul><li>
Proactively identify, research, and engage target accounts through outbound prospecting activities, including cold calling, email outreach, social selling, and marketing campaign follow-up.</li><li>
Manage and qualify inbound leads generated through digital marketing campaigns, web inquiries, events, and other lead generation channels.</li><li>
Generate and qualify high-value sales opportunities and contribute to building a healthy sales pipeline.</li><li>
Conduct discovery conversations to understand customer needs, business challenges, and project requirements.</li><li>
Collaborate closely with Account Managers, Sales Engineers, Service teams, and Business Development colleagues to ensure seamless lead handoff and opportunity progression.</li><li>
Follow up on marketing campaigns through structured communication plans.</li><li>
Build and maintain relationships with key decision-makers within target organizations.</li><li>
Achieve agreed KPIs related to outbound activities, lead qualification, opportunity creation, and pipeline contribution.</li><li>
Maintain accurate customer, prospect, and activity records in Salesforce CRM.</li><li>
Coordinate with internal stakeholders to provide a smooth customer experience from first contact to opportunity creation.</li><li>
Participate in team reviews, pipeline discussions, and continuous improvement initiatives.</li><li>
Continuously identify new prospecting opportunities, industries, and target accounts to support business growth.</li></ul>
The essential requirements of the job include:<ul><li>
Bachelor's degree or equivalent experience.</li><li>
Strong interest in demand generation, lead qualification, tele sales, and business development.</li><li>
Excellent communication and relationship-building skills.</li><li>
Experience in tele-sales, call centers, customer service, inside sales, or business development is an advantage.</li><li>
Self-motivated and capable of working independently while being an effective team player.</li><li>
Strong organizational and time management skills.</li><li>
Comfortably engaging senior stakeholders and decision-makers over the phone and digital channels.</li><li>
Proficiency in Microsoft Office applications, particularly Outlook and Excel.</li><li>
Experience with Salesforce.com or another CRM system is a plus.</li><li>
Fluent Turkish and good English communication skills</li></ul>
Success in this role will be measured by:<ul><li>
Qualified Leads Generated</li><li>
Sales Opportunities Created</li><li>
Funnel Add Contribution</li><li>
Sales Revenue Linkage</li><li>
Lead Conversion Rates</li><li>
Outbound Activity Effectiveness</li><li>
CRM Data Quality</li><li>
Customer Experience and Responsiveness</li></ul>
Tele Lead Generator
Aradığımız Kişi Siz misiniz?<ul><li>
Uluslararası ve &ccedil;eşitliliğe &ouml;nem veren bir şirkette &ccedil;alışmak ister misiniz?</li><li>
Kodlama ve markalama sekt&ouml;r&uuml;nde kariyerinizi geliştirmek ister misiniz?</li><li>
İş birliğine dayalı ve destekleyici bir ekibin par&ccedil;ası olmak ister misiniz?</li></ul>
Eğer cevabınız evetse, okumaya devam edin.
B&uuml;y&uuml;k olasılıkla bu hafta Videojet Technologies'in dokunduğu bir &uuml;r&uuml;n&uuml; satın aldınız veya kullandınız. Son kullanma tarihi kodlamasından izlenebilirlik &ccedil;&ouml;z&uuml;mlerine kadar teknolojilerimiz, d&uuml;nya genelinde satılan &uuml;r&uuml;nlerin g&uuml;venli ve orijinal olmasını sağlamaya yardımcı olmaktadır. Gıda, i&ccedil;ecek, ila&ccedil; ve end&uuml;striyel sekt&ouml;rlerde m&uuml;şterilerimizin operasyonlarını daha verimli hale getiriyoruz. Farklı deneyimlerin, becerilerin ve bakış a&ccedil;ılarının yeniliği ve başarıyı g&uuml;&ccedil;lendirdiğine inanıyor, her ge&ccedil;mişten adayın başvurmasını teşvik ediyoruz.
Pozisyon &Ouml;zeti
Tele Lead Generator olarak, İş Geliştirme organizasyonunu destekleyerek hem inbound hem de outbound faaliyetler aracılığıyla talep yaratma ve m&uuml;şteri adaylarını niteliklendirme s&uuml;re&ccedil;lerinde kritik bir rol &uuml;stleneceksiniz. Potansiyel ve mevcut m&uuml;şterilerle iletişim kuracak, iş fırsatlarını belirleyecek, m&uuml;şteri ihtiya&ccedil;larını analiz edecek ve satış organizasyonunun g&uuml;&ccedil;l&uuml; bir fırsat havuzu oluşturmasına katkı sağlayacaksınız.
Bu rol, insanlarla iletişim kurmaktan keyif alan, m&uuml;şteri ihtiya&ccedil;larını keşfetmeyi seven ve anlamlı g&ouml;r&uuml;şmeler yoluyla değer yaratabilen y&uuml;ksek motivasyonlu profesyoneller i&ccedil;in idealdir. Pozisyon İstanbul merkezlidir ve hibrit &ccedil;alışma modeline sahiptir (haftada 3 g&uuml;n ofis, 2 g&uuml;n uzaktan &ccedil;alışma).
Bu Rolde Bir G&uuml;n&uuml;n&uuml;z Nasıl Ge&ccedil;ecek?<ul><li>
Soğuk arama, e-posta &ccedil;alışmaları, sosyal satış ve pazarlama kampanyası takipleri gibi outbound aktiviteler aracılığıyla hedef m&uuml;şteri hesaplarını araştırmak ve iletişime ge&ccedil;mek.</li><li>
Dijital pazarlama kampanyaları, web talepleri, etkinlikler ve diğer kanallardan gelen inbound lead'leri y&ouml;netmek ve niteliklendirmek.</li><li>
Y&uuml;ksek potansiyelli satış fırsatları oluşturmak ve satış fırsat havuzunun b&uuml;y&uuml;mesine katkı sağlamak.</li><li>
M&uuml;şteri ihtiya&ccedil;larını, iş s&uuml;re&ccedil;lerini ve proje gereksinimlerini anlamak i&ccedil;in keşif g&ouml;r&uuml;şmeleri ger&ccedil;ekleştirmek.</li><li>
Fırsatların sorunsuz şekilde ilerlemesini sağlamak amacıyla Satış Y&ouml;neticileri, Satış M&uuml;hendisleri, Servis ekipleri ve İş Geliştirme ekipleriyle yakın &ccedil;alışmak.</li><li>
Pazarlama kampanyalarının takip &ccedil;alışmalarını planlı ve sistematik şekilde y&uuml;r&uuml;tmek.</li><li>
Hedef şirketlerdeki karar vericilerle g&uuml;&ccedil;l&uuml; ilişkiler kurmak ve geliştirmek.</li><li>
Outbound aktiviteler, lead kalifikasyonu, fırsat oluşturma ve pipeline katkısı hedeflerini ger&ccedil;ekleştirmek.</li><li>
Salesforce CRM &uuml;zerinde m&uuml;şteri, potansiyel m&uuml;şteri ve aktivite kayıtlarını eksiksiz ve doğru şekilde g&uuml;ncel tutmak.</li><li>
İlk temas noktasından satış fırsatı oluşturulana kadar m&uuml;şterilere kusursuz bir deneyim sunmak i&ccedil;in ilgili ekiplerle koordinasyon sağlamak.</li><li>
Ekip toplantılarına, pipeline değerlendirmelerine ve s&uuml;rekli iyileştirme &ccedil;alışmalarına katılmak.</li><li>
Şirket b&uuml;y&uuml;mesini desteklemek amacıyla yeni sekt&ouml;rler, hedef m&uuml;şteriler ve prospekt kaynakları araştırmak.</li></ul>
Pozisyon İ&ccedil;in Aranan Nitelikler<ul><li>
&Uuml;niversite mezunu olmak veya eşdeğer iş deneyimine sahip olmak.</li><li>
Talep yaratma (demand generation), lead kalifikasyonu, telesatış ve iş geliştirme alanlarına ilgi duymak.</li><li>
G&uuml;&ccedil;l&uuml; iletişim ve ilişki y&ouml;netimi becerilerine sahip olmak.</li><li>
Telesatış, &ccedil;ağrı merkezi, m&uuml;şteri hizmetleri, i&ccedil; satış (inside sales) veya iş geliştirme alanlarında deneyim sahibi olmak tercih sebebidir.</li><li>
Kendi inisiyatifiyle &ccedil;alışabilen ve aynı zamanda g&uuml;&ccedil;l&uuml; bir takım oyuncusu olmak.</li><li>
Planlama, organizasyon ve zaman y&ouml;netimi becerilerine sahip olmak.</li><li>
Telefon ve dijital kanallar aracılığıyla karar vericiler ve &uuml;st d&uuml;zey y&ouml;neticilerle rahat iletişim kurabilmek.</li><li>
Microsoft Office uygulamalarını, &ouml;zellikle Outlook ve Excel'i etkin şekilde kullanabilmek.</li><li>
Salesforce veya benzeri CRM sistemleri konusunda deneyim sahibi olmak tercih sebebidir.</li><li>
İyi seviyede T&uuml;rk&ccedil;e ve İngilizce iletişim becerilerine sahip olmak.</li></ul>
Bu Rolde Başarı Nasıl &Ouml;l&ccedil;&uuml;lecek?<ul><li>
Oluşturulan Nitelikli Lead Sayısı</li><li>
Yaratılan Satış Fırsatı Sayısı</li><li>
Funnel Add Katkısı</li><li>
Satış Gelirine Katkı</li><li>
Lead D&ouml;n&uuml;ş&uuml;m Oranları</li><li>
Outbound Aktivite Verimliliği</li><li>
CRM Veri Kalitesi</li><li>
M&uuml;şteri Deneyimi ve Geri D&ouml;n&uuml;ş Hızı</li></ul>
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. 
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.</div>

Tele Lead Generator

Virtuozzo

<div>Senior Product Manager &mdash; Virtualization &amp; Cloud Infrastructure 
Location: Remote in Europe / EMEA 
Department: Product Management 
Employment type: Contractor or full-time, depending on your location and preferences 
Virtuozzo is a leader in infrastructure system software for AI. We offer an optimized operating system, orchestration, and management to service providers, SaaS companies, and the enterprise. Virtuozzo provides mainframe-like performance, reliability, and security while dramatically lowering overall cost and complexity. 
Our technology helps customers build, monetize, and operate cloud services on their own infrastructure, under their own brand, and on their own terms. Across virtualization, cloud management, storage, Kubernetes, automation, and infrastructure services, Virtuozzo enables cloud providers and businesses to launch modern IaaS, PaaS, XaaS, and multi-cloud services with greater control, efficiency, and commercial flexibility. 
The Role:

We are looking for a Senior Product Manager to help shape the future of the Virtuozzo product suite, including virtualization, cloud management platforms, and infrastructure solutions for CSP, MSP, and SME markets. This is a high-impact role for someone who combines strong product judgment, technical depth, market awareness, and customer empathy. You will work closely with engineering, sales, marketing, support, and customer-facing teams to define what we build, why we build it, how we position it, and how it creates measurable value for customers.

This is not a pure backlog-management role. We are looking for someone who can think strategically, engage deeply with technical customers, understand infrastructure markets, make clear prioritization decisions, and turn product direction into execution. 
What You&rsquo;ll Be Doing 
<ul>
<li>
Drive product strategy for the Virtuozzo product suite, including virtualization, cloud management platforms, and infrastructure solutions for CSP, MSP, and SME markets.</li>
<li>Develop a comprehensive product roadmap that aligns with company business objectives, customer needs, market opportunities, and Virtuozzo&rsquo;s broader platform direction.</li>
<li>Engage with key customers and stakeholders to gather insights, validate product hypotheses, and refine strategies to address market demands.</li>
<li>Collaborate closely with engineering, marketing, sales, and support teams to ensure successful execution of product launches, feature iterations, and market positioning.</li>
<li>Lead market analysis to identify trends, opportunities, and competitive threats, ensuring Virtuozzo is positioned to capitalize on new technologies and shifts in the market.</li>
<li>Define and implement pricing models and value propositions that drive customer adoption and revenue growth while maintaining a competitive edge in the market.</li>
<li>Work on cross-product initiatives to create a seamless experience across the Virtuozzo ecosystem, including integrations with third-party tools and emerging technologies.</li>
<li>You will also help connect product strategy to real customer outcomes: faster cloud service launches, lower infrastructure cost, better operational efficiency, improved monetization for service providers, and a simpler experience across the Virtuozzo platform.</li></ul> 
 
What You Bring 
<ul>
<li>
5+ years of product management experience in cloud infrastructure, virtualization, cloud management platforms, infrastructure software, hosting, telco cloud, MSP/CSP platforms, or adjacent technical domains.</li>
<li>Strong understanding of cloud infrastructure technologies such as virtualization, KVM, OpenStack, Kubernetes, software-defined storage, networking, orchestration, automation, or cloud management platforms.</li>
<li>Experience building product strategy and roadmaps for technical B2B products used by infrastructure teams, service providers, managed service providers, enterprises, or SaaS companies.</li>
<li>Ability to work closely with engineering teams and engage in technical discussions with architects, developers, solution architects, support engineers, and customer operations teams.</li>
<li>Strong customer-discovery skills, with the ability to translate technical and commercial pain points into clear product priorities.</li>
<li>Experience with market analysis, competitor research, pricing, packaging, value propositions, and product positioning.</li>
<li>Strong written and verbal communication skills, including the ability to create clear product narratives, roadmap updates, business cases, and launch materials.</li>
<li>A structured, analytical approach to prioritization, with comfort using customer input, market data, usage data, commercial impact, and technical feasibility to make product decisions.</li>
<li>Confidence working across distributed, international teams.</li></ul> 
Nice to Have
<ul>
<li>CSP, MSP, hosting, telco, or cloud service provider environments. VMware alternatives, OpenStack-based platforms, KVM-based virtualization, Kubernetes orchestration, or infrastructure automation.</li>
<li>Product ownership for cloud control panels, cloud management platforms, portals, billing integrations, self-service platforms, or infrastructure operations tooling.</li>
<li>Pricing and packaging for infrastructure software, subscription models, usage-based models, or service-provider commercial models.</li>
<li>Familiarity with AI infrastructure, GPU infrastructure, edge infrastructure, hybrid cloud, or multi-cloud management.</li></ul> 
 
What We Offer
<ul>
<li>Remote work from Europe / EMEA.</li>
<li>Flexible working hours and a distributed international team.</li>
<li>High ownership and visibility within the Product organization.</li>
<li>The opportunity to influence product and R&amp;D direction from day one.</li>
<li>A technical, engineering-driven culture with practical decision-making and minimal bureaucracy.</li>
<li>Work on meaningful infrastructure products used by cloud providers, MSPs, SaaS companies, and enterprises.</li>
<li>Private medical insurance support, depending on location and employment setup.</li>
<li>Additional benefits depending on country, location, and preferred employment method.</li></ul></div>

Senior Product Manager — Virtualization & Cloud Infrastructure

Apple

<div>
 
 Summary
 
 
 Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
 
 
 As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple&rsquo;s goals and priorities, and excels in creating quality experiences for our customers.
 
 
 The Store Leader models Apple&rsquo;s values. You demonstrate deep care for your teams and customers by being present and available.
 
 
 
 Description
 
 
 Lead and coach a team that identifies customers&rsquo; needs, provide exceptional customer interactions, and deliver on Apple&rsquo;s business priorities.
 
 
 Coach and develop leaders to create high-performing teams that deliver exceptional results.
 
 
 Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.
 
 
 Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
 
 
 Be responsible for developing the store&rsquo;s operational strategy to drive Apple&rsquo;s business priorities and achieve store performance goals.
 
 
 Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.
 
 
 Analyze and use the business information required to support and execute the Apple Retail vision.
 
 
 Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.
 
 
 Maintain and uphold Apple&rsquo;s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.
 
 
 Perform other tasks as needed.
 
 
 Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.
 
 
 Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.
 
 
 Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
 
 
 Take action to create a safe, respectful, and inclusive environment for all team members.
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 You should:
 </li>
 <li>
 Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
 </li>
 <li>
 Be proficient in English and the local language, both written and spoken.
 </li>
 <li>
 Have 5+ years of leadership experience in retail, sales, or a related field.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 You can:
 </li>
 <li>
 Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
 </li>
 <li>
 Follow through on commitments and establish mechanisms to encourage others to do the same.
 </li>
 <li>
 Instill trust within the team and operate with a high level of integrity.
 </li>
 <li>
 Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
 </li>
 <li>
 Communicate with excellence, and tailor your communication style to different audiences.
 </li>
 <li>
 Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
 </li>
 <li>
 Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
 </li>
 <li>
 Manage multiple strategic priorities through effective organization, planning, and prioritization.
 
 
 </li>
 </ul>
 At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
 
 
 At Apple, we believe accessibility is a fundamental human right. You&rsquo;ll find that idea reflected in everything here &mdash; in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
 
 
 Learn about accessibility in Apple&rsquo;s workplace
 
 
 Role Number: 200671077-3175
 
 
</div>

TR-Store Leader

ZEISS Group

<div>Field Service Specialist
Istanbul / Ankara, T&uuml;rkiye
Permanent
ZEISS is technology and innovation. Founded in Germany in 1846, we&rsquo;re an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 10.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.
As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&amp;D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways.
ZEISS T&uuml;rkiye is currently seeking, highly motivated Field Service Specialist to represent ZEISS Research and Microscopic Solutions (RMS) team in İstanbul and Ankara.
ZEISS RMS provides advanced microscopy solutions for life sciences, materials research, semiconductor, and academic institutions. With a comprehensive portfolio including light, confocal, electron, and X-ray microscopy systems, ZEISS RMS empowers scientific discovery and drives innovation across research and industry worldwide.
Your Role
 
The role of a Field Service Specialist will involve:
<ul><li>Perform equipment installation, preventive maintenance, upgrades, calibration, performance verification, acceptance testing, and troubleshooting activities at customer sites.
</li><li>Carry out installation, maintenance, upgrades, and troubleshooting activities for SEM, FE-SEM, FIB-SEM, and similar electron microscopy systems.
</li><li>Analyze customer needs and technical issues promptly and accurately and provide effective solutions.
</li><li>Serve as the primary technical expert in fault diagnosis and troubleshooting processes.
</li><li>Conduct systematic root cause analyses and develop sustainable, long-term solutions rather than temporary fixes.
</li><li>Visit customer sites to investigate and resolve technical issues on-site.
</li><li>Accurately communicate customer requirements to Sales, Application, Product Support, and Global Technical Support teams, ensuring effective coordination among all stakeholders.
</li><li>Provide remote and on-site support for service requests and equipment malfunctions.
</li><li>Manage technical escalation processes with Global Technical Support, Product Management, Application, and Engineering teams when required.
</li><li>Handle customer complaints through technical root cause analysis, clear communication, and a permanent solution-oriented approach.
</li><li>Provide technical guidance to users on equipment operation, routine checks, maintenance awareness, and best operational practices.
</li><li>Identify spare parts requirements, contribute to service planning, and ensure preventive maintenance activities are carried out in accordance with manufacturer standards.
</li><li>Prepare service reports accurately and on time in line with company standards.
</li><li>Record all technical activities accurately and completely in service reporting systems, CRM platforms, and ticketing tools.
</li><li>Communicate effectively with Sales, Management, Customer Support Center, Application Teams, Global Technical Teams, and customers.
</li><li>Build long-term customer relationships to maximize customer satisfaction and equipment performance.
</li>Comply with occupational health and safety regulations, including high-voltage systems, vacuum technology, radiation/X-ray safety requirements, and laboratory working standards. 
<li>
 
</li></ul>Your Experience
 
As a Field Service Specialist you will have:
<ul><li>Bachelor&rsquo;s degree in Electrical &amp; Electronics Engineering, Electronics Engineering, Mechatronics Engineering, Physics, Physics Engineering, or a related technical field.
</li><li>1&ndash;3 years of experience in a similar role within an international company. Experience in scientific instruments, electron microscopy, analytical instruments, medical devices, or other high-technology equipment is preferred.
</li><li>Knowledge of or experience with electron microscopy, vacuum technology, high-voltage electronics, precision mechanics, or scientific instruments is preferred.
</li><li>Strong troubleshooting capabilities, root cause analysis mindset, and systematic problem-solving approach.
</li><li>Ability to read and interpret electrical/electronic schematics, technical drawings, service documentation, and maintenance instructions.
</li><li>Ability to analyze mechanical, electronic, computer-related, and software-related issues collectively.
</li><li>Proficiency in using measurement instruments, service equipment, and technical testing tools.
</li><li>Ability to manage challenging customer situations and ensure customer satisfaction.
</li><li>Ability to explain technical concepts clearly to customers and provide basic user training when required.
</li><li>No restrictions on frequent travel.
</li><li>Experience using remote support tools, service reporting systems, CRM platforms, and ticketing applications.
</li><li>Good command of written and spoken English, with the ability to communicate effectively with global technical teams.
</li><li>For male candidates, completion of military service or no military obligation.
</li>Valid driver&rsquo;s license and active driving experience. 
<li>
 
</li></ul>Experience with CRM or sales tracking systems is an advantage. Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.
_______________________________________________________________________________
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age or sexual orientation and identity.
Problem Solving, Customer-focused Mindset, Microsoft Office applications.
Your ZEISS Recruiting Team:
Asli Yilmaz</div>

Field Service Specialist

Kenvue

<div><div><div><div><div><div><div><div>Kenvue is currently recruiting for a:</div></div></div></div></div></div></div>
End to End Project Manager RAMET
What we do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, TYLENOL&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours.
Role reports to:
RAMET IBP lead
Location:
Europe/Middle East/Africa, Turkey, Istanbul, Istanbul
Work Location:
Hybrid
What you will do
The End-to-End Project Manager based in Istanbul/Turkey is responsible for leading the successful delivery of New Product Innovation, Modifications of existing products and Portfolio lifecycle initiatives across the RAMET region (Russia, Africa, Middle East &amp; Turkey). This role drives cross-functional alignment from project initiation through product launch and post-launch evaluation, ensuring projects are delivered on time, within scope, and aligned with business objectives.
The role is part of RAMET Supply Chain team and serves as the central point of coordination across Marketing, Regulatory, Supply Chain, Manufacturing, Procurement, Logistics, and Commercial teams, providing governance, risk management, stakeholder engagement, and portfolio oversight. The Project Manager also ensures innovation and lifecycle activities are fully integrated into the Integrated Business Planning (IBP) process to support business growth, operational readiness, and supply continuity.
Key responsibilities:
1. Project &amp; Launch Management<ul><li>
Lead innovation and product deployment projects, ensuring delivery on time, in full, and in line with business objectives.</li><li>
Lead end-to-end planning, execution, and delivery of innovation and commercialization projects.</li><li>
Ensure operational readiness across all functions and supply chain touchpoints prior to launch.</li><li>
Coordinate cross-functional teams to deliver key project milestones and launch requirements.</li><li>
Align commercial plans, demand forecasts, deployment schedules, production readiness, and factory submissions.</li><li>
Identify, manage, and mitigate project risks, issues, and dependencies.</li><li>
Drive continuous improvement of project execution and launch processes.</li></ul>
2. Governance, Reporting &amp; IBP Integration<ul><li>
Establish robust governance and ensure projects are embedded within business planning processes.</li><li>
Maintain project governance frameworks, stage-gate reviews, decision forums, and escalation processes.</li><li>
Develop and manage project dashboards, KPIs, and portfolio reporting.</li><li>
Ensure innovation and lifecycle initiatives are fully integrated into the IBP process, including demand, supply, inventory, and risk considerations.</li><li>
Prepare and present project and portfolio updates during IBP and leadership reviews.</li><li>
Monitor project health, resource requirements, and critical business decisions to support portfolio delivery and strategic priorities.</li></ul>
3. Product Lifecycle Management<ul><li>
Manage portfolio changes throughout the product lifecycle to support growth and operational efficiency.</li><li>
Lead product introductions, reformulations, packaging changes, market extensions, SKU rationalization, and discontinuations.</li><li>
Drive phase-in/phase-out activities and product transitions while minimizing supply disruption and inventory risk.</li><li>
Ensure lifecycle changes are reflected in planning assumptions, forecasts, and execution plans.</li><li>
Monitor portfolio performance and identify opportunities to reduce complexity and improve service levels.</li></ul>
4. Stakeholder Management &amp; Cross-Functional Leadership<ul><li>
Drive alignment, accountability, and collaboration across regional and global stakeholders.</li><li>
Act as the primary point of contact for assigned projects and EMEA project management teams.</li><li>
Build strong partnerships across Marketing, Regulatory, Supply Chain, Manufacturing, Procurement, Logistics, Finance, and Commercial functions.</li><li>
Facilitate decision-making, manage stakeholder expectations, and resolve cross-functional challenges.</li><li>
Communicate project status, risks, and key decisions to senior leadership and governance forums.</li><li>
Foster a culture of accountability, collaboration, transparency, and execution excellence.</li></ul>
What We Are Looking For
1. Education &amp; Experience<ul><li>
Bachelor's degree in Supply Chain, Business Administration, Engineering, Operations, or a related field.</li><li>
5+ years of experience in Project Management, Supply Chain, New Product Introduction (NPI), Product Lifecycle Management, or Commercialization.</li><li>
Proven track record of leading complex cross-functional projects in FMCG environments.</li><li>
Strong understanding of Stage-Gate methodologies, project governance, and product development processes.</li><li>
PMP, Lean, Agile, or Six Sigma certifications are preferred.</li></ul>
2. Technical &amp; Business Skills<ul><li>
Strong project, portfolio, risk, and stakeholder management capabilities.</li><li>
Experience managing multiple projects and competing priorities in a fast-paced environment.</li><li>
Proficiency in Microsoft Excel, PowerPoint, Microsoft Project, and project management platforms.</li><li>
Experience with reporting, KPI management, dashboards, and executive communications.</li></ul>
3. Leadership &amp; Collaboration<ul><li>
Strong leadership, proven ability to lead cross-functional teams without direct authority.</li><li>
Excellent communication, presentation, and stakeholder management skills.</li><li>
Strong problem-solving, decision-making, and conflict-resolution capabilities.</li><li>
Highly organized, proactive, resilient, and results oriented.</li><li>
Fluent in English</li></ul>
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.</div>

End to End Project Manager RAMET

CMA CGM

ID: 587564
 
Location: 
Istanbul, TR
 
#job-location.job-location-inline { display: inline; }
 Customer Excellence Analyst
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role & Responsibilities: 
Drive a customer-centric culture across the organization and act as the focal point for Customer Experience (CX) initiatives and projects.
 Map, analyze, and continuously improve customer journeys across key touchpoints.
 Collect, analyze, and interpret customer feedback to identify trends, pain points, and improvement opportunities.
 Develop and implement action plans to enhance customer satisfaction and service excellence.
 Collaborate with Customer Service, Service Delivery, Commercial, Operations, Digital, and IT teams to address root causes and improve customer experience.
 Monitor and improve customer experience metrics including NPS, CSAT (TPS & Pulse), response time, and ticket resolution performance.
 Support the implementation and optimization of customer communication channels to enhance accessibility and engagement.
 Contribute to digital transformation and process improvement initiatives aimed at improving customer experience.
 Monitor customer service quality standards and recommend improvement actions to increase efficiency and customer satisfaction.
 Prepare regular reports, dashboards, and presentations to communicate customer insights and business recommendations.
 Promote best practices and continuous improvement methodologies throughout the organization.
 
Skills & Requirements: 
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain, Economics, or a related field.
 Minimum 2 years of experience in Shipping, Logistics, Customer Service, Customer Experience, Business Process Improvement, or a related function.
 Experience in Process Improvement, Transformation, Digitalization, or Project Management initiatives.
 Strong analytical skills with the ability to transform data into actionable insights and recommendations.
 Knowledge of CRM platforms; Salesforce experience is preferred.
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 Experience with reporting and data visualization tools such as Power BI is an advantage.
 Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies is a plus.
 Strong stakeholder management, communication, presentation, and influencing skills.
 Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
 Customer-oriented mindset with a strong focus on problem solving and continuous improvement.
 Fluent in English, both written and spoken.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 Multisport Membership
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
Come along on CMA CGM’s adventure !

Customer Excellence Analyst

Avolta

<div>
 
 
 Journey On!
 
 
 
 
 Are you ready to be part of our Travel Experience Revolution?
 
 
 
 
 
 
 
 Who we ar
 
 e
 
 
 Avolta is the world&rsquo;s Leading Travel Experience Player &ndash; the product of the Dufry-Autogrill business combination. With complementary strengths in global travel retail, convenience and food &amp; beverage, the newly combined industry titans address 2.3 billion passengers in more than 75 countries in 5,500 outlets across 1,200 airports, motorways, cruise lines, seaports, railway stations and other locations across six continents. With the traveler at our core, we are creating value for all our stakeholders including concession and brand partners, employees, communities, and finally, our shareholders. Avolta is headquartered in Basel and listed on the Swiss stock exchange, with office hubs in Milan, Madrid, London, Amsterdam, Singapore, New Jersey, Bethesda and Dubai to name a few. Want to learn more about us? Visit avoltaworld.co
 
 m
 
 
 
 
 
 
 
 Supply Chain Planning &amp; Purchasing Manag
 
 er
 
 
 
 
 
 In T&uuml;rkiye, Avolta operates Duty Free and F&amp;B stores at Istanbul Sabiha G&ouml;k&ccedil;en Airport, along with Duty Free stores at Kayseri and &Ccedil;ukurova Airports.For the role we are recruiting for, the position will provide corporate-level support across all these operations. We are looking for an experienced candidate to join our team as
 
 a Supply Chain Planning &amp; Purchasing Mana
 
 ger, based
 
 at &Idot;stanbul Sabiha G&ouml;k&ccedil;en Airport.
 
 
 
 
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 To manage the weekly ordering cycle, optimize replenishment parameters, ensure accurate forecasting, maintain healthy inventory levels, and lead supplier purchasing activities to support the country&rsquo;s operational and commercial ne
 
 eds.
 
 
 
 
 
 
 
 RESPONSIBIL
 
 ITIES
 
 
 &bull; Manage the planning and ordering process; execute the weekly replenishment cycle.
 
 
 &bull; Ensure accuracy of replenishment system data (on‑hand, in‑transit, open orders, sales).
 
 
 &bull; Calculate replenishment needs; generate and approve purchase orders.
 
 
 &bull; Monitor stock levels, in‑transit inventory and forecast accuracy; take corrective actions.
 
 
 &bull; Track key KPIs (Line Fill Rate, Lead Time) and drive improvement measures.
 
 
 &bull; Coordinate with Supply Chain and vendors on order quantities, timing and pricing.
 
 
 &bull; Lead supplier communication, share forecasts &amp; KPIs, and review performance.
 
 
 &bull; Manage liquidation plans and discontinued items.
 
 
 &bull; Improve planning tools and ensure adherence to logistics processes and guidelines.
 
 
 &bull; Prepare analytical reports and support category coordination meetings.
 
 
 
 
 
 
 KEY QUALIFIC
 
 ATIONS
 
 
 &bull; University degree in a relevantfield.
 
 
 &bull; Excellent command of English (spoken &amp; written)
 
 
 &bull; Minumum 5 years experience in Supply &amp; Demand Planning, Purchasing or Forecasting
 
 
 &bull; Strong SAP knowledge &mdash; essential for this role
 
 
 &bull; Strong negotiation and analytical skills with high attention todetail
 
 
 &bull; Highly organized; able to manage multiple priorities efficiently
 
 
 &bull; Proficient in MS Office (especially Excel &amp; PowerPoint)
 
 
 &bull; Experience working with international suppliers (preferred)&bull; Collaborative team player with a proactive and solution‑oriented mindset
 
 
 
 
 
 
 Join Avolta
 
 
 
 At Avolta, our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food &amp; beverage experiences.We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities weserve.Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that&rsquo;s shaping the future of travel - together.
 
</div>

Supply Chain Planning & Purchasing Manager

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