customer service specialist Jobs in Istanbul

customer service specialist

customer operations executive Jobs in Istanbul

customer operations executive

customer service team lead Jobs in Istanbul

customer service team lead

department coordinator, sales&marketing Jobs in Istanbul

department coordinator, sales&marketing

regional sales manager

sales and customer service director

Eaton

<div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:
</b></h2></div><div><p>Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY
</p><p>Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide.
<br>
The Sales Support Representative (German speaker) is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.
</p><p>Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.<br>
<br>
</p><p>Main Responsibilities:
</p><ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
</li><li>Responsible for generating and following up service quotations sent to our customers
</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer
</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton
</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
</li><li>Establish professional and best practice contacts with the customers
</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
</li><li>Able to detect and escalate problem or error with data that he/she is responsible for
</li><li>Service maintenance contract management and upsell focus to capture new business opportunities
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2></div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree
</li><li>Minimum 2 years of sales experience preferably on electrical/IT/telecommunications
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:<br>
</b></h2></div><p></p><div><p>Languages: German (B2&ndash;C1) and English (fluent) required; additional European languages are an advantage
<br>
Strong understanding of software applications and customization capabilities
<br>
Technical sales aptitude and analytical skills
<br>
Market, industry, channel, and competitive knowledge
<br>
Knowledge of export business rules (as required)
<br>
Negotiation and consultative selling skills
<br>
Excellent written and verbal communication and interpersonal skills
<br>
Ability to build and maintain positive customer relationships through active listening and timely issue resolution
<br>
Strong business acumen and ability to navigate corporate and channel structures
<br>
Teamwork, networking, and continuous learning mindset
<br>
Adaptability and ability to drive change and process improvements
<br>
Ability to build and manage a sales funnel using CRM tools with accurate reporting
</p><p>What we offer:
<br>
Competitive compensation and benefits package
<br>
Challenging projects in dynamic collaborative team
<br>
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
<br>
We make your aspirations matter &ndash; Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
<br>
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people&rsquo;s lives and the environment through power management technologies.
 </p><p>#LI-SO1</p></div></div></div></div>

Service Sales Representative (German speaker)

<div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:<br>
</b></h2></div><div></div><div><div><p>Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY
<br>
<br>
Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide.
<br>
The Sales Support Representative (German speaker) is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.
</p><p>Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.<br>
<br>
</p><p><b>Main Responsibilities:
</b></p><ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
</li><li>Responsible for generating and following up service quotations sent to our customers
</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer
</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton
</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
</li><li>Establish professional and best practice contacts with the customers
</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
</li><li>Able to detect and escalate problem or error with data that he/she is responsible for
</li><li>Service maintenance contract management and upsell focus to capture new business opportunities
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2></div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree
</li><li>Minimum 2 years of sales experience preferably on electrical/IT/telecommunications
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:<br>
</b></h2></div><p></p><div><div><ul><li>Languages: German (B2&ndash;C1) and English (fluent) <b>required </b>; additional European languages are an advantage
</li><li>Strong understanding of software applications and customization capabilities
</li><li>Technical sales aptitude and analytical skills
</li><li>Market, industry, channel, and competitive knowledge
</li><li>Knowledge of export business rules (as required)
</li><li>Negotiation and consultative selling skills
</li><li>Excellent written and verbal communication and interpersonal skills
</li><li>Ability to build and maintain positive customer relationships through active listening and timely issue resolution
</li><li>Strong business acumen and ability to navigate corporate and channel structures
</li><li>Teamwork, networking, and continuous learning mindset
</li><li>Adaptability and ability to drive change and process improvements
</li>Ability to build and manage a sales funnel using CRM tools with accurate reporting<br>
<li>
<br>
<br>
<p><b>What we offer:
</b><br>
Competitive compensation and benefits package
<br>
Challenging projects in dynamic collaborative team
<br>
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
<br>
We make your aspirations matter &ndash; Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
<br>
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people&rsquo;s lives and the environment through power management technologies.
 </p><p>#LI-SO1</p></li></ul></div></div></div></div></div>

Extreme Networks

<div><div><div>Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.</div><br>
<div></div>
<div>
Come become part of something big with us! We are a global leader, with hubs in Europe, North America, South America, Asia Pacific, and the Middle East.</div>
</div>
<h3 class="jobSectionHeader"><b>Essential Duties and Responsibilities:</b></h3><div>
<ul><li>Specific near- to mid-term deliverables for the position will include:</li>
<li>Identify and deliver mid-term pipeline and close &lsquo;won&rsquo; business according to targets</li>
<li>Build business plans and marketing activity plans with the regional channel partners to achieve revenue targets</li>
<li>Coordinate contract negotiations between Extreme Networks and partner if needed</li>
<li>Supports partner&rsquo;s sales planning and sales activity</li>
<li>Understand and communicate Extreme service model to ensure clean after sales process and customer/partner satisfaction on long term basis</li>
</ul></div><h3 class="jobSectionHeader"><b>Candidate Requirements:</b></h3><div>
<ul><li>Successful apprenticeship or/and university degree in an economic/business related topic</li>
<li><b>Fluent English and Turkish</b> speaker</li>
<li>5+ years of sales experience in the network infrastructure arena</li>
<li>Demonstrated success, with a track record of consistent sales (performing according to plan and forecast) while developing and maintaining large territories</li>
<li>A strong background and ability in developing new customer acquisition (including cold calling) within a &ldquo;green&rdquo; field territory as well as maintaining longer term accounts</li>
<li>The ability to speak intelligently about OpenStack, SDN, Virtualization, Security, Orchestration, Server/Storage considerations will be a large part of the interaction with customers and partners</li>
<li>Exceptional influencing skills, ability to communicate at all levels and exude a positive attitude and high energy to achieve maximum results</li>
<li>Recognized ability to produce high quality results working independently (high level of self-motivation needed) in a region with limited local support infrastructure. Good organization skills required! Proven time management ability and prioritization skills beneficial</li>
<li>Prior experience in the establishment of a remote sales site in a home office mode is desired</li>
<li>The optimistic entrepreneurial candidate needs to show confidence and enthusiastic identification with his/her opportunity to win partner trust &ndash; having the ability to &ldquo;think purple&rdquo; and &ldquo;sell through&rdquo; the dominance of a market leader in some situations</li>
<li>An experienced background or strong skill set in transmitting advanced technology differentiators into channel partner and customer benefits aligned with their business model and demands - Solution Selling</li>
</ul>
</div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Sr. Account Executive Istanbul

Valeo

<div>
 For the site in
 <strong>
  <strong>
   Esenyurt/Istanbul
  </strong>
 </strong>
 we are looking for you as
 <strong>
  Supply Chain Scheduler.
  <strong>
   (m/f/d)
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  These Challenges Await You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You are responsible for setting up the proper raw materials and components inventory levels.
  </li>
  <li>
   You follow up and report daily/weekly/monthly/annually the inventory level of the raw material and components families.
  </li>
  <li>
   You manage and strictly follow up Import Follow Up Systems.
  </li>
  <li>
   You define the material master data for the released new sample parts into ERP System (SAP).
  </li>
  <li>
   You identify blocking points and plan appropriate quick actions to solve them.
  </li>
  <li>
   When predicting suppliers not delivering on-time, you systematically collect reliable information and communicate it to your internal customers and all relevant departments in the plant.
  </li>
  <li>
   You monitor the import process and provide effective coordination with customs agencies.
  </li>
  <li>
   You ensure great communication with the suppliers and vendors in terms of order confirmations, follow up term dates and follow up and be a pioneer to take actions for non-moving goods inventory level.
  </li>
  <li>
   You manage and release monthly and annual stock reports.
  </li>
  <li>
   You ensure a good and direct relation between the logistics, purchasing and sales departments to ensure the best service to customers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Inspire Us With That
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You are a graduate of Logistics, Customs and Border Management, International Trade and Business or other related fields and have at least 2 years Material Planning and/or Purchasing experience.
  </li>
  <li>
   You are experienced in SAP MM Module.
  </li>
  <li>
   You are experienced in Customs Legislations and Digital Platforms for Legislations (such as Tareks..)
  </li>
  <li>
   You have knowledge of international import legislation.
  </li>
  <li>
   Our environment is strongly international oriented, so you have a good command of English.
  </li>
  <li>
   You have good skills on Microsoft Office or relevant tools.
  </li>
  <li>
   You are a good team player and adaptable to flexible working hours and a highly demanding environment.
  </li>
 </ul>
</div>


Supply Chain Scheduler

Siemens

<div><p>For Siemens Finansman A.Ş. in Kartal, we are looking for a Senior Credit Specialist.<br>
This role will be responsible for evaluating credit applications that arrived in credit&rsquo;s department and Managing collection processes considering the Sales &amp; Risk Strategy of Siemens Finansman.</p><p><b><br>
What are my responsibilities?</b></p><ul>
<li>Evaluating credit applications, conducting risk analysis, and managing credit allocation processes.</li>
<li>Determining and updating customer credit limits and being responsible for financial analysis for lending and rating decisions</li>
<li>Visiting the customers if needed</li>
<li>Preparing the inter- departmental reports</li>
<li>Contacting the credit department in Germany in necessary situations</li>
<li>Managing collection processes, tracking overdue receivables, and implementing collection strategies.</li>
<li>Ensuring compliance with relevant legal regulations and company policies.</li></ul><div></div><p><b><br>
What do I need to qualify for this job?</b></p><ul>
<li>Bachelor&rsquo;s degree in business administration, Economics, Finance, or related fields</li>
<li>Minimum 3 years of experience in corporate and/or commercial credit analysis, preferably with prior experience in the <b>financing sector</b>.</li>
<li>Very good command of English will be an asset</li>
<li>Very good command of MS Office applications</li>
<li>Analytical thinking, result and quality-oriented approach and good communication skills are required competencies</li></ul><div></div><p><b><br>
What We Offer?</b></p><div>
<ul><li>Speaking up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul></div><p><i><br>
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.</i></p><p><br>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.</p><p>
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><br>
<p><b>#LI-HYBRID</b></p></div>

Senior Credit Specialist (Siemens Financial Services)

A.P. Moller - Maersk

<div>
 Maersk is a global leader in integrated logistics and has been industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
 <br/>
 <br/>
 At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
 <br/>
 <br/>
 Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
 <br/>
 <br/>
 We are currently looking for &ldquo;
 <strong>
  Executive Assistant
 </strong>
 &rdquo; to provide seamless support to our
 <strong>
  Area Managing Director, East Mediterranean
 </strong>
 (Area MD, EME). Based at our
 <strong>
  Istanbul, T&uuml;rkiye
 </strong>
 Headquarter, you will be accountable for a wide range of administrative tasks including general office administration &amp; secretarial support roles, calendar management, travel arrangements. Expense reporting, preparing material and presentations for senior audience and executive stakeholders, assisting events such as townhalls and company events/social activities are also part of the duties.
 <br/>
 <br/>
 <strong>
  Key responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide proactive secretarial/administrative support on a day-to-day basis
  </li>
  <li>
   Handle calendar management; own and proactively keep the calendar updated incl. meeting schedules, materials, presentations and ensure meeting follow-up (deadlines are met, and events are planned well in advance, agendas ready, and actions logged)
  </li>
  <li>
   Organization and/or event management of town halls, offsite meetings, conferences, meetings, workshops and social gatherings. Act as the focal point for all levels of participants and exhibit constant care
  </li>
  <li>
   Play key role in high-level visitor trips, ensure a strong presence and active participation
  </li>
  <li>
   Take care of the travel management (including visa and bookings)
  </li>
  <li>
   Support approval process for invoices and other administrative processes (ie: absence, payments etc.)
  </li>
  <li>
   Act as bridge between leader, team and stakeholders within matrix environment
  </li>
  <li>
   Support and ensure on and offboarding, engagement of Leadership team
  </li>
  <li>
   Collaborate with other Leader Assistants; manage coordination at Area/Region level on behalf of Area MD when required
  </li>
  <li>
   Build internal network within EA community to stay up to date on internal policies and procedures
  </li>
  <li>
   Take part and show leadership at different assignments and projects, prepare communication, share materials and coordinate different activities
  </li>
  <li>
   Resolve day-to-day practical queries including IT Service Desk and HR coordination
  </li>
  <li>
   Make sure office supplies are available
  </li>
  <li>
   Ensure a trustworthy relationship with the Area MD, Leadership Team, and other stakeholders in the organization
  </li>
  <li>
   Preserve a keen awareness of business operations, objectives and align tasks accordingly
  </li>
  <li>
   Maintain strict confidentiality and protect sensitive information
  </li>
  <li>
   Manage relationship with all levels of the organization diligently
  </li>
  <li>
   Adhere to and strictly follow compliance policies. Be a role model and representator of Maersk behaviors and values
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We are looking for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree with appr. 8 years of experience in assisting leaders in a multinational and matrix organization
  </li>
  <li>
   Highly organized, detail-oriented and service-minded professional capable of managing shifting priorities and multiple demands in a fast-paced environment
  </li>
  <li>
   Ability to handle stressful situations, finding solutions to different challenges
  </li>
  <li>
   Deep understanding and familiarity with compliance policies (ie: gift policies, ethical conduct and other regulations)
  </li>
  <li>
   High spirited, persistent and takes pride that all tasks are delivered and at high quality
  </li>
  <li>
   Exceptional communication, presentation, and relationship-building abilities, with a focus on confidentiality
  </li>
  <li>
   Interest in company&rsquo;s industry and business operations, capability to prioritize tasks appropriately
  </li>
  <li>
   Tech savvy with both MS Office (Excel, PowerPoint and Outlook) and conference room equipment
  </li>
  <li>
   Advanced verbal and written communication skills in English and Turkish
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We offer
  <br/>
  <br/>
 </strong>
 This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
 <br/>
 <br/>
 The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim &Scedil;irketi (&ldquo;Maersk Denizcilik&rdquo;) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.
 <br/>
 <br/>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 <br/>
 <br/>
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
 <br/>
 <br/>
</div>


Executive Assistant

<div><p><b>Please be aware that we are only able to consider candidates from the following countries: </b><b>Albania, Bosnia, Egypt, Georgia, Kosovo, Paraguay, Serbia &amp; Turkey.</b></p>
<p>
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.</p>
<h3 class="jobSectionHeader"><b>
About You</b></h3>
<ul><li>You speak <b>German </b>at an advanced level <b>(C1 minimum)</b> and <b>English </b>at an intermediate level <b>(B2 minimum)</b></li>
<li><b>You are located in Albania, Bosnia, Egypt, Georgia, Kosovo, Paraguay, Serbia or Turkey.</b></li>
<li>You have in-depth gaming knowledge and love anything related to video games</li>
<li>You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop</li>
<li>You are a fast learner, take initiative and excel at troubleshooting</li>
<li>You have a dedicated quiet workspace located within your residence</li>
<li>(Optional) Experience in a Customer service environment is a plus.</li>
</ul><h3 class="jobSectionHeader"><b>Technical Requirements</b></h3>
<ul><li>A minimum internet speed of <b>15 Mb/s </b>download and <b>15 Mb/s</b> upload with <b>Latency &lt; 120 ms,</b> internationally</li>
<li>A minimum of <b>8 GB RAM</b></li>
<li><b>Windows 11 </b>(All editions except Windows S Mode), or macOS 13.0 or newer</li>
<li>A <b>processor with a CPU Mark of at least 9220</b>, like Intel i5-8400, or stronger (<b>Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above</b>)</li>
<li>A <b>GPU with a G3D Rating of 4806</b>, like GTX 760, or stronger</li>
<li>A smartphone usable for two-factor authentication that runs at least:
<ul><li>Android 10.0 or newer</li>
<li>Apple iOS 16.0 or newer</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>What We Offer</b></h3>
<ul><li>The flexibility to work 100% remotely with no wasted commute time and travel costs</li>
<li>A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients</li>
<li>A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness</li>
<li>Innovative digital tools and comprehensive training, with access to our library of online training courses</li>
<li>Various learning and career development initiatives throughout the year</li>
<li>Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few</li>
</ul><h4 class="jobSectionHeader"><b>About 5CA</b></h4>
<p>
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.</p>
<p>
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.</p>
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By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.</p>
<ul><li><i>As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.</i></li></ul></div>

German / English Gaming Support Agent

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German / English Gaming Support Agent