customer service specialist Jobs in Istanbul

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customer operations executive

Dream Games

<div>
 <p>
  We are looking for an Executive Assistant to support our senior executive in organizing and coordinating his program.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Understanding and awareness of the senior executive's needs and priorities to ensure daily operations run smoothly
  </li>
  <li>
   Organizing and scheduling appointments, maintaining an events calendar
  </li>
  <li>
   Arranging travel and accommodations
  </li>
  <li>
   Performing additional duties as assigned by the senior executive
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3+ years of work experience, ideally with a technology company
  </li>
  <li>
   Excellent command of English
  </li>
  <li>
   Advanced in Microsoft Office
  </li>
  <li>
   Excellent communication and organizational skills
  </li>
  <li>
   Excellent problem-solving skills
  </li>
  <li>
   Appreciation and understanding of teamwork
  </li>
 </ul>
</div>


Executive Assistant

World Business Lenders, LLC

<div><p><b>About World Business Lenders</b></p><p>
World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third parties, specializing in the management of non-performing loan pools and REO.</p><p><b>
Overview</b></p><ul><li>
The Asset Resolution Counsel is responsible for leading the legal strategy, portfolio management, and resolution efforts for a portfolio of non-performing commercial loans secured primarily by real estate. This role serves as a strategic business partner responsible for maximizing recoveries while minimizing legal risk, loss severity, and resolution timelines.</li><li>
Working collaboratively with internal stakeholders, outside counsel, loan servicing teams, and borrowers, the Asset Resolution Counsel develops and executes resolution strategies through negotiation, restructuring, litigation, foreclosure, bankruptcy, receivership, REO disposition, and other loss mitigation initiatives.
</li><li>This position requires sound legal judgment, strong financial and analytical skills, and the ability to balance business objectives with legal and regulatory compliance.</li></ul><p></p><p><b><br>
Essential Functions:</b></p><ul><li>
Manage and monitor a non-performing real estate collateralized commercial loan portfolio, including REO, toward most effective and efficient resolution
</li><li>Supervise, train and develop Asset Resolution Department staff
</li><li>Conduct proactive and effective portfolio management in accordance with established performance standards
</li><li>Monitor and manage commercial litigation/bankruptcy/foreclosure activities, functions and deadlines
</li><li>Direct/monitor/liaise with in-house and outside attorneys, collection agencies and other vendors that support the loss mitigation effort
</li><li>Interact with customers and their counsel
</li><li>Negotiate and propose settlement agreements and bidding instructions
</li><li>Monitor loss mitigation workout performance and loss severity trends
</li><li>Implement and communicate loss mitigation decisions
</li><li>Maintain delinquency and loss mitigation reporting, including trend analysis and assessment
</li><li>Conduct comprehensive analysis of debtors' financial position, credit status, personal background, and historical payment performance
</li><li>Facilitate negotiation and conflict resolution
</li><li>Perform extensive quarterly review of portfolio being managed to confirm or reassess recovery estimates
</li><li>Monitor related expenses (taxes, maintenance, utilities, fees, etc.) and timely propose protective advances
</li><li>Participate in budget preparation for the Asset Resolution Department.</li>
Other projects and duties as assigned.<br>
<li>
</li></ul><br>
<br>
<b>Requirements</b><br>
<ul><li><b>
Education:</b></li></ul><ul><li><ul><li>
Law degree (from a nationally accredited U.S. law school is preferred).</li></ul></li><li><b>
Experience:</b></li><li><ul><li>
Experience working in commercial litigation, bankruptcy, foreclosure, and real estate loss mitigation</li></ul></li><li><ul><li>
Experience successfully managing non-performing loan (NPL) pools and REO portfolios</li></ul></li><li><ul><li>
Experience supervising, developing, and mentoring case management staff</li></ul></li><li><ul><li>
Litigation experience and familiarity with litigation management tools</li></ul></li><li><ul><li>
Experience working for a U.S.-based company.</li></ul></li></ul><p><b>
Key Soft Skills:</b></p><p><i>
The ideal candidate will demonstrate:</i></p><ul><li>
Strategic Decision Making
</li><li>Commercial Lending &amp; Real Estate Expertise
</li><li>Portfolio &amp; Risk Management
</li><li>Financial Analysis &amp; Business Acumen
</li><li>Litigation &amp; Bankruptcy Management
</li><li>Negotiation &amp; Conflict Resolution
</li><li>Leadership &amp; Team Development
</li><li>Vendor &amp; Outside Counsel Management
</li><li>Executive Communication &amp; Presentation Skills
</li><li>Data-Driven Decision Making
</li><li>Process Improvement &amp; Operational Excellence
</li><li>Exceptional Written and Verbal English Communication Skills
</li><li>Professional, Personable, and Customer-Focused Interpersonal Skills
</li><li>Sound Judgment, Integrity, and Accountability</li></ul><p></p><p><b><br>
Technical Skills:</b></p><p><i>
The successful candidate should demonstrate proficiency in the following:</i></p><ul><li>
Strong proficiency in Microsoft Office Suite, particularly Excel (pivot tables, formulas, data analysis, and reporting), Word, Outlook, and PowerPoint.
</li><li>Experience working with loan servicing systems, case management platforms, or asset management software used to administer commercial loan portfolios.
</li><li>Ability to interpret and analyze:
</li></ul><ul><li><ul><li>Promissory Notes
</li></ul></li><li><ul><li>Mortgages and Deeds of Trust
</li></ul></li><li><ul><li>Loan Agreements
</li></ul></li><li><ul><li>Guaranties
</li></ul></li><li><ul><li>UCC filings
</li></ul></li><li><ul><li>Assignments of Rents
</li></ul></li><li><ul><li>Security Agreements
</li></ul></li><li><ul><li>Title commitments and title policies
</li></ul></li><li><ul><li>Familiarity with commercial foreclosure, bankruptcy, receivership, and litigation management platforms.
</li></ul></li><li>Experience reviewing and analyzing:
</li><li><ul><li>Property valuations and appraisals
</li></ul></li><li><ul><li>Environmental reports
</li></ul></li><li><ul><li>Financial statements and tax returns
</li></ul></li><li><ul><li>Business cash flow
</li></ul></li><li><ul><li>Borrowing base reports
</li></ul></li><li><ul><li>Credit reports
</li></ul></li><li>Ability to prepare and evaluate:
</li></ul><ul><li><ul><li>Recovery analyses
</li></ul></li><li><ul><li>Settlement recommendations
</li></ul></li><li><ul><li>Litigation budgets
</li></ul></li><li><ul><li>Protective advance requests
</li></ul></li><li><ul><li>Reserve analyses
</li></ul></li><li>Working knowledge of <b>PACER</b>, state and federal court docket systems, Secretary of State business entity databases, UCC filing systems, county land records, and tax assessor websites.
</li><li>Experience utilizing<b> business intelligence and reporting tools</b> to monitor portfolio performance, recovery trends, legal spend, and key performance indicators (KPIs).
</li><li>Familiarity with<b> eDiscovery, electronic document management systems, </b>and<b> secure document sharing platforms.
</b></li><li>Experience working with <b>Monday.com, Salesforce, SharePoint, or similar workflow/project management systems</b> is preferred.
</li><li>Ability to leverage<b> AI-assisted legal research, document review, contract analysis, and productivity tools</b> (such as Microsoft Copilot, ChatGPT Enterprise, Westlaw Precision AI, or Lexis+ AI) while maintaining attorney judgment and confidentiality.
</li><li>Strong understanding of data security, confidentiality, and regulatory requirements applicable to commercial lending and legal operations.</li></ul><p><b><br>
Work Requirements</b></p><ul><li>
Must be available to work Monday&ndash;Friday, 9:00 AM &ndash; 6:00 PM Eastern Time.</li><li>
Must have a stable internet connection and professional remote working setup.</li><li>
Resume must be submitted in English to be considered.</li></ul><p></p><b><br>
Benefits</b><p><b><br>
What We Offer</b></p><p>
USD compensation</p><p>
️ Paid Time Off (PTO)</p><p>
Fully remote &mdash; work from wherever you do your best work!</p><p><b><br>
Ready to Apply?</b></p><p><i>
If this sounds like you, we'd love to hear from you - submit your CV in English and hit </i><b><i>Apply!</i></b></p></div>

Asset Resolution Counsel

LaLaMove

<div><div><div>Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at home, at work, or on the go.</div>
<div></div>
<div>Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 13-year-old company reached unicorn status in 2018, is well-funded by prominent VCs, and has kept growing at tremendous speed since.</div>
<div></div>
<div>Our strength lies in our internal values:<b> Passion</b> in serving local communities, empowering SMEs, and our driver partners; <b>Execution and Grit</b> because that is how we differentiate ourselves by never giving up and striving for excellence; and <b>Humility &ndash; awareness</b> in ourselves to learn from others and never stop improving.</div>
<div></div>
<div><div>We're looking for an experienced <b>Senior Digital Marketing Executive</b> to join our growing team in T&uuml;rkiye. This role is ideal for a hands-on, data-driven marketer who is passionate about driving sustainable growth through performance marketing.</div>
</div>
<div></div><div>Join us and be part of Lalamove&rsquo;s exciting journey in Turkey!
</div></div><div><div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><div><div><div>
<div><ul><li><div>Plan, execute and optimise paid acquisition campaigns across Google Ads, Meta, TikTok and other digital platforms.</div>
</li><li><div>Manage campaign budgets while achieving KPIs such as Leads, Customer Acquisition, CPL and CPA.</div>
</li><li><div>Analyse campaign and customer data to identify growth opportunities and make data-driven decisions.</div>
</li><li><div>Prepare performance reports with actionable insights for internal stakeholders.</div>
</li><li><div>Continuously optimise campaigns through performance monitoring, A/B testing and experimentation.</div>
</li><li><div>Explore new acquisition channels, marketing opportunities and growth initiatives.</div>
</li><li><div>Build customer-focused acquisition journeys and improve conversion performance.</div>
</li><li><div>Manage influencer agencies and UGC/KOL campaigns aligned with acquisition objectives.</div>
</li><li><div>Collaborate closely with creative, product and cross-functional teams to deliver effective campaigns.</div>
</li><li><div>Take ownership of projects while contributing to a full-funnel marketing approach across paid media, SEO, content and CRM.</div>
</li></ul></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div><div><div>
<div><ul><li><div>5+ years of experience in Performance Marketing.</div>
</li><li><div>Professional proficiency in English.</div>
</li><li><div>Experience in app marketing and Mobile Measurement Partners (MMPs).</div>
</li><li><div>Strong hands-on experience with Google Ads, Meta Ads, Apple Search Ads and other paid advertising platforms.</div>
</li><li><div>Knowledge of SEM, PPC, remarketing, conversion optimisation and digital marketing funnels.</div>
</li><li><div>Experience using AI tools to improve campaign performance, reporting and automation.</div>
</li><li><div>Experience managing agencies and external partners.</div>
</li><li><div>Familiarity with SEO, keyword research, content marketing and A/B testing</div>
</li><li><div>Strong analytical skills with experience in data analysis, reporting and turning insights into actions.</div>
</li><li><div>Self-motivated, proactive and collaborative, with the ability to learn quickly and thrive in a fast-paced environment.</div>
</li></ul></div></div></div></div></div></div><div><div>To all candidates: Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights, and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:https://www.lalamove.com/en-hk/candidate-privacy-notice</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Senior Digital Marketing Executive

Kenvue

<div><div><div><div><div><div><div><div><p>Kenvue is currently recruiting for a:</p></div></div></div></div></div></div></div>
End to End Project Manager RAMET<p></p><p><b>
What we do</b></p><p>
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, TYLENOL&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent.</p><p></p><p><b>
Who We Are</b></p><p>
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours.</p><p></p><p><b>
Role reports to:</b></p>
RAMET IBP lead<p></p><p><b>
Location:</b></p>
Europe/Middle East/Africa, Turkey, Istanbul, Istanbul<p></p><p><b>
Work Location:</b></p>
Hybrid<p></p><p><b>
What you will do</b></p><p>
The End-to-End Project Manager based in <b>Istanbul/Turkey </b>is responsible for leading the successful delivery of New Product Innovation, Modifications of existing products and Portfolio lifecycle initiatives across the RAMET region (Russia, Africa, Middle East &amp; Turkey). This role drives cross-functional alignment from project initiation through product launch and post-launch evaluation, ensuring projects are delivered on time, within scope, and aligned with business objectives.</p><p></p><p>
The role is part of RAMET Supply Chain team and serves as the central point of coordination across Marketing, Regulatory, Supply Chain, Manufacturing, Procurement, Logistics, and Commercial teams, providing governance, risk management, stakeholder engagement, and portfolio oversight. The Project Manager also ensures innovation and lifecycle activities are fully integrated into the Integrated Business Planning (IBP) process to support business growth, operational readiness, and supply continuity.</p><p></p><p><b>
Key responsibilities:</b></p><p><b>
1. Project &amp; Launch Management</b></p><ul><li><p>
Lead innovation and product deployment projects, ensuring delivery on time, in full, and in line with business objectives.</p></li><li><p>
Lead end-to-end planning, execution, and delivery of innovation and commercialization projects.</p></li><li><p>
Ensure operational readiness across all functions and supply chain touchpoints prior to launch.</p></li><li><p>
Coordinate cross-functional teams to deliver key project milestones and launch requirements.</p></li><li><p>
Align commercial plans, demand forecasts, deployment schedules, production readiness, and factory submissions.</p></li><li><p>
Identify, manage, and mitigate project risks, issues, and dependencies.</p></li><li><p>
Drive continuous improvement of project execution and launch processes.</p></li></ul><p><b>
2. Governance, Reporting &amp; IBP Integration</b></p><ul><li><p>
Establish robust governance and ensure projects are embedded within business planning processes.</p></li><li><p>
Maintain project governance frameworks, stage-gate reviews, decision forums, and escalation processes.</p></li><li><p>
Develop and manage project dashboards, KPIs, and portfolio reporting.</p></li><li><p>
Ensure innovation and lifecycle initiatives are fully integrated into the IBP process, including demand, supply, inventory, and risk considerations.</p></li><li><p>
Prepare and present project and portfolio updates during IBP and leadership reviews.</p></li><li><p>
Monitor project health, resource requirements, and critical business decisions to support portfolio delivery and strategic priorities.</p></li></ul><p><b>
3. Product Lifecycle Management</b></p><ul><li><p>
Manage portfolio changes throughout the product lifecycle to support growth and operational efficiency.</p></li><li><p>
Lead product introductions, reformulations, packaging changes, market extensions, SKU rationalization, and discontinuations.</p></li><li><p>
Drive phase-in/phase-out activities and product transitions while minimizing supply disruption and inventory risk.</p></li><li><p>
Ensure lifecycle changes are reflected in planning assumptions, forecasts, and execution plans.</p></li><li><p>
Monitor portfolio performance and identify opportunities to reduce complexity and improve service levels.</p></li></ul><p><b>
4. Stakeholder Management &amp; Cross-Functional Leadership</b></p><ul><li><p>
Drive alignment, accountability, and collaboration across regional and global stakeholders.</p></li><li><p>
Act as the primary point of contact for assigned projects and EMEA project management teams.</p></li><li><p>
Build strong partnerships across Marketing, Regulatory, Supply Chain, Manufacturing, Procurement, Logistics, Finance, and Commercial functions.</p></li><li><p>
Facilitate decision-making, manage stakeholder expectations, and resolve cross-functional challenges.</p></li><li><p>
Communicate project status, risks, and key decisions to senior leadership and governance forums.</p></li><li><p>
Foster a culture of accountability, collaboration, transparency, and execution excellence.</p></li></ul><p></p><p><b>
What We Are Looking For</b></p><p><b>
1. Education &amp; Experience</b></p><ul><li><p>
Bachelor's degree in Supply Chain, Business Administration, Engineering, Operations, or a related field.</p></li><li><p>
5+ years of experience in Project Management, Supply Chain, New Product Introduction (NPI), Product Lifecycle Management, or Commercialization.</p></li><li><p>
Proven track record of leading complex cross-functional projects in FMCG environments.</p></li><li><p>
Strong understanding of Stage-Gate methodologies, project governance, and product development processes.</p></li><li><p>
PMP, Lean, Agile, or Six Sigma certifications are preferred.</p></li></ul><p><b>
2. Technical &amp; Business Skills</b></p><ul><li><p>
Strong project, portfolio, risk, and stakeholder management capabilities.</p></li><li><p>
Experience managing multiple projects and competing priorities in a fast-paced environment.</p></li><li><p>
Proficiency in Microsoft Excel, PowerPoint, Microsoft Project, and project management platforms.</p></li><li><p>
Experience with reporting, KPI management, dashboards, and executive communications.</p></li></ul><p><b>
3. Leadership &amp; Collaboration</b></p><ul><li><p>
Strong leadership, proven ability to lead cross-functional teams without direct authority.</p></li><li><p>
Excellent communication, presentation, and stakeholder management skills.</p></li><li><p>
Strong problem-solving, decision-making, and conflict-resolution capabilities.</p></li><li><p>
Highly organized, proactive, resilient, and results oriented.</p></li><li><p>
Fluent in English</p></li></ul><p></p><p>
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.</p></div>

End to End Project Manager RAMET

Virtuozzo

<div><p><b>Senior Product Manager &mdash; Virtualization &amp; Cloud Infrastructure</b></p><p></p><p><br>
Location: Remote in Europe / EMEA<br>
Department: Product Management<br>
Employment type: Contractor or full-time, depending on your location and preferences</p><p></p><p><b><br>
Virtuozzo</b> is a leader in infrastructure system software for AI. We offer an optimized operating system, orchestration, and management to service providers, SaaS companies, and the enterprise. Virtuozzo provides mainframe-like performance, reliability, and security while dramatically lowering overall cost and complexity.</p><p></p><p><br>
Our technology helps customers build, monetize, and operate cloud services on their own infrastructure, under their own brand, and on their own terms. Across virtualization, cloud management, storage, Kubernetes, automation, and infrastructure services, Virtuozzo enables cloud providers and businesses to launch modern IaaS, PaaS, XaaS, and multi-cloud services with greater control, efficiency, and commercial flexibility.</p><p></p><p><b><br>
The Role:</b></p>
<p>
We are looking for a<b> Senior Product Manager </b>to help shape the future of the Virtuozzo product suite, including virtualization, cloud management platforms, and infrastructure solutions for CSP, MSP, and SME markets. This is a high-impact role for someone who combines strong product judgment, technical depth, market awareness, and customer empathy. You will work closely with engineering, sales, marketing, support, and customer-facing teams to define what we build, why we build it, how we position it, and how it creates measurable value for customers.</p>
<p>
This is not a pure backlog-management role. We are looking for someone who can think strategically, engage deeply with technical customers, understand infrastructure markets, make clear prioritization decisions, and turn product direction into execution.</p><p></p><p><b><br>
What You&rsquo;ll Be Doing</b></p><br>
<p></p><ul>
<li>
Drive product strategy for the Virtuozzo product suite, including virtualization, cloud management platforms, and infrastructure solutions for CSP, MSP, and SME markets.</li>
<li>Develop a comprehensive product roadmap that aligns with company business objectives, customer needs, market opportunities, and Virtuozzo&rsquo;s broader platform direction.</li>
<li>Engage with key customers and stakeholders to gather insights, validate product hypotheses, and refine strategies to address market demands.</li>
<li>Collaborate closely with engineering, marketing, sales, and support teams to ensure successful execution of product launches, feature iterations, and market positioning.</li>
<li>Lead market analysis to identify trends, opportunities, and competitive threats, ensuring Virtuozzo is positioned to capitalize on new technologies and shifts in the market.</li>
<li>Define and implement pricing models and value propositions that drive customer adoption and revenue growth while maintaining a competitive edge in the market.</li>
<li>Work on cross-product initiatives to create a seamless experience across the Virtuozzo ecosystem, including integrations with third-party tools and emerging technologies.</li>
<li>You will also help connect product strategy to real customer outcomes: faster cloud service launches, lower infrastructure cost, better operational efficiency, improved monetization for service providers, and a simpler experience across the Virtuozzo platform.</li></ul><br>
<p><br>
<b>What You Bring</b></p><br>
<p></p><ul>
<li>
5+ years of product management experience in cloud infrastructure, virtualization, cloud management platforms, infrastructure software, hosting, telco cloud, MSP/CSP platforms, or adjacent technical domains.</li>
<li>Strong understanding of cloud infrastructure technologies such as virtualization, KVM, OpenStack, Kubernetes, software-defined storage, networking, orchestration, automation, or cloud management platforms.</li>
<li>Experience building product strategy and roadmaps for technical B2B products used by infrastructure teams, service providers, managed service providers, enterprises, or SaaS companies.</li>
<li>Ability to work closely with engineering teams and engage in technical discussions with architects, developers, solution architects, support engineers, and customer operations teams.</li>
<li>Strong customer-discovery skills, with the ability to translate technical and commercial pain points into clear product priorities.</li>
<li>Experience with market analysis, competitor research, pricing, packaging, value propositions, and product positioning.</li>
<li>Strong written and verbal communication skills, including the ability to create clear product narratives, roadmap updates, business cases, and launch materials.</li>
<li>A structured, analytical approach to prioritization, with comfort using customer input, market data, usage data, commercial impact, and technical feasibility to make product decisions.</li>
<li>Confidence working across distributed, international teams.</li></ul><p></p><p><b><br>
Nice to Have</b></p>
<ul>
<li>CSP, MSP, hosting, telco, or cloud service provider environments. VMware alternatives, OpenStack-based platforms, KVM-based virtualization, Kubernetes orchestration, or infrastructure automation.</li>
<li>Product ownership for cloud control panels, cloud management platforms, portals, billing integrations, self-service platforms, or infrastructure operations tooling.</li>
<li>Pricing and packaging for infrastructure software, subscription models, usage-based models, or service-provider commercial models.</li>
<li>Familiarity with AI infrastructure, GPU infrastructure, edge infrastructure, hybrid cloud, or multi-cloud management.</li></ul><br>
<p><br>
<b>What We Offer</b></p>
<ul>
<li>Remote work from Europe / EMEA.</li>
<li>Flexible working hours and a distributed international team.</li>
<li>High ownership and visibility within the Product organization.</li>
<li>The opportunity to influence product and R&amp;D direction from day one.</li>
<li>A technical, engineering-driven culture with practical decision-making and minimal bureaucracy.</li>
<li>Work on meaningful infrastructure products used by cloud providers, MSPs, SaaS companies, and enterprises.</li>
<li>Private medical insurance support, depending on location and employment setup.</li>
<li>Additional benefits depending on country, location, and preferred employment method.</li></ul></div>

Senior Product Manager — Virtualization & Cloud Infrastructure

CMA CGM

ID: 587564
<br><br>
<b>Location:</b><br>
Istanbul, TR
<br><br>
<b>#job-location.job-location-inline { display:</b> inline; }
<br>Customer Excellence Analyst
<br><br>
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
<br><br>
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
<br>Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
<br><br>
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
<br><br>
<b>Role & Responsibilities:</b><br>
Drive a customer-centric culture across the organization and act as the focal point for Customer Experience (CX) initiatives and projects.
<br>Map, analyze, and continuously improve customer journeys across key touchpoints.
<br>Collect, analyze, and interpret customer feedback to identify trends, pain points, and improvement opportunities.
<br>Develop and implement action plans to enhance customer satisfaction and service excellence.
<br>Collaborate with Customer Service, Service Delivery, Commercial, Operations, Digital, and IT teams to address root causes and improve customer experience.
<br>Monitor and improve customer experience metrics including NPS, CSAT (TPS & Pulse), response time, and ticket resolution performance.
<br>Support the implementation and optimization of customer communication channels to enhance accessibility and engagement.
<br>Contribute to digital transformation and process improvement initiatives aimed at improving customer experience.
<br>Monitor customer service quality standards and recommend improvement actions to increase efficiency and customer satisfaction.
<br>Prepare regular reports, dashboards, and presentations to communicate customer insights and business recommendations.
<br>Promote best practices and continuous improvement methodologies throughout the organization.
<br><br>
<b>Skills & Requirements:</b><br>
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain, Economics, or a related field.
<br>Minimum 2 years of experience in Shipping, Logistics, Customer Service, Customer Experience, Business Process Improvement, or a related function.
<br>Experience in Process Improvement, Transformation, Digitalization, or Project Management initiatives.
<br>Strong analytical skills with the ability to transform data into actionable insights and recommendations.
<br>Knowledge of CRM platforms; Salesforce experience is preferred.
<br>Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
<br>Experience with reporting and data visualization tools such as Power BI is an advantage.
<br>Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies is a plus.
<br>Strong stakeholder management, communication, presentation, and influencing skills.
<br>Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
<br>Customer-oriented mindset with a strong focus on problem solving and continuous improvement.
<br>Fluent in English, both written and spoken.
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<b>What we offer:</b><br>
Working in an agile, flexible, digital, and social culture
<br>Flexible working hours
<br>Working 40 hours a week
<br>Hybrid working
<br>Birthday day off
<br><b>Fruit Day:</b> every Wednesday
<br>Happy hours
<br>Yearly bonus
<br>Transportation
<br>Life insurance
<br>Meal Allowance (Cash/monthly)
<br>Employee Assistance Program
<br>Multisport Membership
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During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
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We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
<br><br>
Come along on CMA CGM’s adventure !

Customer Excellence Analyst

Demir Döküm Industrial

<div></div><div><div><div>Job Description</div>
<div></div><div><div><p>Leadership that empowers people to grow. And building dialogues that strengthens every step we take. Both count. Both are us.</p>
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</div></div></div><div><div><p>Apply now
</p></div></div><div></div><div><div><div><div>Supply Chain Director
</div></div></div></div><div></div><div><div><div><div><div><div><p><b>Company</b>: Demir D&ouml;k&uuml;m Industrial <b>Location</b>: Istanbul-TUR <b>Country</b>: T&uuml;rkiye (TR) <b>Brand</b>: DemirD&ouml;k&uuml;m</p>
<p><b>Contract type</b>: Permanent <b>Working time</b>: Full-time</p>
</div></div></div></div></div></div><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>What we achieve together</b></h3>
</div><div><ul><li>With your strategic vision and leadership, you will play a key role in shaping the future of Supply Chain T&uuml;rkiye while ensuring alignment with Vaillant Group strategy. By fostering operational excellence, digitalization, and a customer-centric mindset, you will contribute to sustainable business growth and strengthen our &ldquo;We make it happen&rdquo; culture.</li>
<li>Leading all Supply Chain functions, including planning, logistics, warehousing, foreign trade, demand planning, sales support, and performance management to ensure operational excellence across the organization.</li>
<li>Driving end-to-end Supply Chain performance by optimizing S&amp;OP, inventory, logistics, cost, budget, and risk management processes while enhancing customer experience and business performance.</li>
<li>Building resilient Supply Chain capabilities by developing strategic supplier partnerships, strengthening business continuity, and ensuring compliant import and export operations.</li>
<li>Driving Supply Chain transformation by accelerating digitalization initiatives, embedding continuous improvement practices, and fostering a high-performance culture that enables sustainable business growth.</li>
<li>Collaborating with local and global stakeholders to support strategic decision-making, governance, and the continuous development of Supply Chain processes in line with Vaillant Group standards.</li></ul></div></div><p></p><div><div><h3 class="jobSectionHeader"><b><br>
What makes us successful together</b></h3>
</div><div><ul><li><b>Qualification:</b> A bachelor&rsquo;s degree in Engineering is required. A master&rsquo;s degree is considered an advantage.</li>
<li><b>Experience:</b> At least 15 years of professional experience in Supply Chain and a minimum of 10 years of leadership experience will prepare you for this strategic role.</li>
<li><b>Know-how and Skills:</b> Strong expertise in Supply Chain Management, S&amp;OP, logistics, inventory management, foreign trade operations, risk management, SAP, and performance management is essential to drive business success.</li>
<li><b>Language Skills:</b> Full professional proficiency in English is required to work effectively in an international business environment.</li>
<li><b>Personality:</b> Proven leadership, coaching, mentoring, stakeholder management, strategic thinking, analytical thinking, and decision-making capabilities will enable you to inspire teams and achieve sustainable business results.</li></ul></div></div><p></p><div><div><h3 class="jobSectionHeader"><b><br>
What you can count on</b></h3>
</div><div><ul><li><b>Work-life balance</b> is important to us. We offer the opportunity to work in a hybrid model, supporting flexibility while maintaining close collaboration with your colleagues.</li>
<li>We provide you with a <b>company car</b> in line with the responsibilities of your role, ensuring comfortable and flexible business travel.</li>
<li>We support the wellbeing of you and your family through <b>company-sponsored private health insurance</b>.</li>
<li>We offer a competitive remuneration and benefits package, which may include a <b>performance-based annual bonus</b>, subject to the applicable company policies and eligibility criteria.</li></ul></div></div></div><br>
<p></p>
</div></div></div></div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>What makes us special</b></h3>
<p>
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.</p>
<p>
You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.</p>
<p>
Become part of the Vaillant Group and help us shape the future of heating!</p><p><br>
</p>
<p><b>We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.</b></p>
<p></p>
<p><b>Your Contact:</b></p>
</div>
<p>Selin Ge&ccedil;er<br>
+90 228 317 70 00 7033</p>
</div>
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</p></div></div><div></div><div><div><p><b>We rely on digital application processes &ndash; not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only.</b></p></div></div></div></div><p></p>

Supply Chain Director

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