customer service specialist Jobs in Istanbul

customer service specialist

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customer operations executive

Dream Games

<div>
 
 We are looking for an Executive Assistant to support our senior executive in organizing and coordinating his program.
 
 
 
 
 
 At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Understanding and awareness of the senior executive's needs and priorities to ensure daily operations run smoothly
 </li>
 <li>
 Organizing and scheduling appointments, maintaining an events calendar
 </li>
 <li>
 Arranging travel and accommodations
 </li>
 <li>
 Performing additional duties as assigned by the senior executive
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 3+ years of work experience, ideally with a technology company
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Advanced in Microsoft Office
 </li>
 <li>
 Excellent communication and organizational skills
 </li>
 <li>
 Excellent problem-solving skills
 </li>
 <li>
 Appreciation and understanding of teamwork
 </li>
 </ul>
</div>

Executive Assistant

DP World

<div>We are looking for a detail-oriented and commercially driven Air Import Pricing Executive to manage daily air import pricing activities by preparing competitive and profitable quotations. In this role, you will work closely with airlines, overseas agents, and internal stakeholders to support business growth while ensuring pricing accuracy, service excellence, and profitability.
Your Responsibilities:<ul><li>
Prepare accurate, competitive, and profitable Air Import quotations,</li><li>
Negotiate rates with airlines and overseas agents to secure the best commercial solutions,</li><li>
Maintain and update buying and selling rates in line with market conditions,</li><li>
Support the Sales team by providing timely pricing solutions and commercial guidance,</li><li>
Monitor market trends, carrier capacity, and pricing developments to identify business opportunities,</li><li>
Ensure quotation accuracy, profitability, and compliance with company procedures and service standards,</li><li>
Develop and maintain strong relationships with airlines, overseas agents, customers, and internal stakeholders,</li><li>
Support RFQ and tender processes by providing competitive pricing solutions,</li><li>
Maintain pricing records, reports, and relevant documentation accurately and on time.</li></ul> 
Your Profile:<ul><li>
Bachelor's degree in Logistics, Business Administration, International Trade, or a related field,</li><li>
Minimum 4 years of experience in Air Freight Import Pricing or Air Freight Operations,</li><li>
Experience negotiating rates with airlines and overseas agents and preparing competitive quotations,</li><li>
Good knowledge of air freight pricing processes and international logistics operations,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong commercial awareness with the ability to balance competitiveness and profitability,</li><li>
Excellent communication, negotiation, and stakeholder management skills,</li><li>
Strong analytical thinking and problem-solving abilities,</li><li>
Detail-oriented with excellent organizational and follow-up skills,</li><li>
Ability to manage multiple priorities in a fast-paced environment,</li><li>
Customer-oriented, proactive, and results-driven mindset.</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone 
#LI-EY1</div>

Air Freight Pricing Executive

Oredata Yazılım Anonim Şirketi

<div>OREDATA is a Digital Transformation &amp; IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical &amp; data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.
Read more: https://medium.com/@oredata-engineering
Responsibilities<ul><li>
Managing a portfolio of high-value clients with a consultative, partnership-oriented approach</li><li>
Building trust-based relationships and acting as the strategic advisor to stakeholders</li><li>
Manage the sales cycle from opportunity to proposal creation to negotiation and closing.</li><li>
Understand client requirements, propose suitable solutions, and build long-term relationships.</li><li>
Understanding client goals and aligning solutions to support their success</li><li>
Coordinating with internal teams to deliver service excellence and resolve issues proactively.</li><li>
Work closely with Business Development Representatives (BDRs) and Customer Success Managers (CSMs) for best of breed customer experience.</li><li>
Stay up-to-date with Cloud and Licensing market trends and incorporate them into sales strategies.</li><li>
Leading quarterly business reviews, performance reports, and upsell/renewal conversations</li><li>
Identifying and executing account growth opportunities</li></ul>
Requirements<ul><li>
Minimum 10 years of experience in Cloud (AWS, Azure, Google Cloud) and Licensing solutions.</li><li>
Proven expertise in enterprise sales with strong B2B experience.</li><li>
Prior experience in customer segmentation within the retail, FMCG, or e-commerce industries is highly preferred.</li><li>
Experience working with holding structures, logistics companies, or manufacturing-focused organizations.</li><li>
Excellent communication and negotiation skills, with a strong ability to acquire new clients.</li><li>
Experience in evaluating sales opportunities, preparing proposals, and managing contract processes.</li><li>
Excellent communication and negotiation skills, with a strong ability to acquire new clients.</li><li>
Ability to analyze market dynamics and develop strategic sales approaches.</li><li>
Results-driven and goal-oriented mindset.</li><li>
Problem-solving mindset and ability to adapt to a fast-paced environment.</li><li>
Advanced in English</li></ul>
Required Technical Skills and Experience
Technical competence is essential not for coding, but for translating technical challenges into quantifiable business outcomes for C-level buyers.
Strategic Solution Competence: The ability to articulate the business value and competitive advantage of Data, Artificial Intelligence (AI), and Cloud (GCP) solutions to C-level executives. Critical competence includes understanding core architectural concepts and transforming a customer's technical challenges into a clear quantification of the financial return on investment (ROI) delivered by Oredata Services.
Qualification Framework Expertise: Proven, hands-on experience utilizing the MEDDIC methodology for sales qualification and accurate revenue forecasting.
CRM and Pipeline Discipline: Meticulous maintenance of pipeline data within the CRM (Salesforce prefarably) , ensuring that all deal stages are backed by verified buyer evidence (e.g., defined Metrics, confirmed Economic Buyer) .
Competitive Intelligence: Proficiency in utilizing competitive analysis and internal battle cards to differentiate Oredata's Services against competing solutions or internal customer initiatives.
Required Soft Skills and Behavioral Traits
Consultative Selling Mastery: Exceptional ability to conduct comprehensive discovery (leveraging SPIN techniques) to identify and amplify the customer&rsquo;s core business pain points .
Executive Presence: Confidence and credibility to engage with and challenge senior executives (CFOs, CTOs) to drive high-impact, strategic decisions.
Goal Orientation: Innate drive, optimism, and resilience required to navigate long B2B sales cycles and consistently achieve new logo revenue quotas.
Team Collaboration: Proven ability to work seamlessly with BDRs (for pipeline quality) and CSMs (for post-sale value realization).
Get to know us
If you want to know more about us and what we do, then visit our website: www.oredata.com
Why Oredata?<ul><li>
Remote working and flexible time off</li><li>
Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)</li><li>
Access to Online Training Platforms (Udemy, Praktika ,Pluralsight, A Cloud Guru, Coursera, etc.)</li><li>
Opportunity to work on international projects</li><li>
Private Health Insurance</li><li>
Birthday Leave Policy</li><li>
Dynamic work ecosystem where you can take initiative and responsibility</li><li>
Open communication, flexibility and start-up spirit</li><li>
Learning &amp; Development opportunities for both personal and professional growth</li></ul>
Kişisel verileriniz işe alım s&uuml;recinin y&uuml;r&uuml;t&uuml;lebilmesi amacıyla veri sorumlusu sıfatıyla şirketimiz Oredata Yazılım A.Ş. tarafından işlenecektir. Kişisel verilerinizin işlenmesi ve haklarınızla ilgili detaylı bilgiye https://oredata.com/personal-data-protection-policy/ bağlantısı &uuml;zerinden ulaşabilirsiniz.</div>

Sales Manager

Timken

<div>What Timken makes possible begins with you. 
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. 

A career at Timken means you can have an immediate impact doing Work That Matters to the world&mdash; improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion. 


Role Summary:

We are looking for a high-energy, results-driven Sales Engineer to drive business growth in Turkey - Ankara-Konya and Eskisehir region. The successful candidate will be responsible for achieving sales targets, building strong customer relationships, and identifying opportunities for Timken&rsquo;s innovative product solutions.

<h3 class="jobSectionHeader">Key Responsibilities:</h3>
<ul>
<li>Meet or exceed sales targets in line with regional strategies and management direction.
</li>
<li>Collaborate with Sales Manager to develop and implement customer-specific sales plans, including pricing strategies, business development, and demand planning.
</li>
<li>Spend at least 80% of working time on direct, face-to-face customer engagement&mdash;both new and existing.
</li>
<li>Identify market opportunities and assess potential for Timken&rsquo;s products .
</li>
<li>Strengthen relationships across all customer levels, coordinating with internal functions like Marketing, Engineering, Customer Service, Manufacturing, and Supply Chain.
</li>
<li>Develop and support a robust channel partner network through joint visits, technical guidance, and marketing activities.
</li>
<li>Understand customer drivers and market trends to influence buying decisions and promote new solutions or products.
</li>
<li>Create focused tactics and account plans to effectively target high-potential customers and segments.
</li>
<li>Provide internal and external technical training on Timken products and applications.
</li>
<li>Maintain a healthy CRM pipeline by logging quality opportunities and visit records; ensure pipeline aligns with sales targets.
</li>
<li>Monitor competitor activities and develop counter-strategies using Timken&rsquo;s value proposition. Participate in pricing strategy development and customer negotiations.
</li>
</ul><h3 class="jobSectionHeader">Qualifications:</h3>
<ul>
<li>Bachelor&rsquo;s degree in Engineering (Mechanical preferred).
</li>
<li>Minimum 6 years of sales experience in industrial sectors such as bearings, metals, mining, or cement.
</li>
<li>Extensive experience in working with setting up and working with distrbution networks
</li>
<li>Fluent in English and local language.
</li>
<li>High-energy, self-motivated &quot;hunter&quot; mindset.
</li>
<li>Valid, unendorsed driver&rsquo;s license.
</li>
<li>Must be based in Ankara region.
</li>
<li>Must be a Turkish citizen.
</li>
</ul><h3 class="jobSectionHeader">Technical Skills:</h3>
<ul>
<li>Strong understanding of mechanical engineering principles and rotating equipment.
</li>
<li>Ability to read and interpret technical mechanical drawings and specifications.
</li>
<li>Proficient in industrial product application and troubleshooting.
</li>
<li>CRM software proficiency (e.g., Salesforce).
</li>
<li>Familiarity with pricing models, sales forecasting, and reporting tools.
</li>
<li>Ability to conduct technical presentations and product demos.
</li>
<li>Good command of MS Office, especially Excel and PowerPoint.
</li>
</ul><h3 class="jobSectionHeader">Soft Skills:</h3>
<ul>
<li>Excellent communication and interpersonal skills.
</li>
<li>Strong negotiation and influencing abilities.
</li>
<li>Problem-solving mindset with customer-first thinking.
</li>
<li>Ability to work independently and manage time effectively.
</li>
<li>Strategic thinking with a proactive approach to business development.
</li>
<li>Team player who can collaborate cross-functionally.
</li>
<li>Adaptable and resilient in a dynamic market environment.</li></ul> 

Interested? 
Please discuss your interest with your manager and submit your application via MySuccess - Careers. 


Let&rsquo;s grow together&mdash;your next step could be right here! 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.</div>

Sales Engineer - Ankara

Avesoro

<div>
 
 
 About Us
 
 
 
 
 
 
 Avesoro is a leading gold mining company operating in West Africa, dedicated to operational excellence, safety, and responsible mining practices. We are seeking an Environmental Supervisor to support environmental compliance, monitoring, and sustainability activities at the New Liberty Gold Mine.
 
 
 
 
 
 This position will play an active role in environmental monitoring, waste management, water treatment operations, environmental reporting, and Environmental Management System (EMS) implementation while ensuring compliance with company standards and international best practices.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Analyse and validate environmental monitoring data received from field activities and laboratory results, ensuring quality control and data integrity,
 </li>
 <li>
 Maintain and update the developed monitoring database and generates the compliance graphs for environmental reporting,
 </li>
 <li>
 Ensure calibration and proper functioning of monitoring equipment,
 </li>
 <li>
 Oversee site-wide management of domestic and hazardous waste, including on-site handling and off-site disposal in compliance with regulations,
 </li>
 <li>
 Prepare the daily program and assignments for environmental team employees and coordinates the program with team officers,
 </li>
 <li>
 Oversee the operation and performance of the mine site water treatment plant ensuring compliance with applicable standards,
 </li>
 <li>
 Conduct environmental inspections, prepare reports, and track corrective actions to closure,
 </li>
 <li>
 Track and ensure compliance with all project-related government permits,
 </li>
 <li>
 Support Environmental Management System (EMS) implementation, environmental training, and reclamation planning and tracking,
 </li>
 <li>
 Support environmental management system implementation at nearby exploration sites,
 </li>
 <li>
 Support environmental permitting processes for new projects and project modifications,
 </li>
 <li>
 Ensure all environmental activities are conducted in line with company standards and international best practices,
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in Environmental Engineering.
 
 
 
 
 
 
 Experience:
 
 A minimum 5 years of relevant working experience preferably in mining industry.
 
 
 
 
 
 
 Technical Skills:
 
 Hands-on experience in EMS implementation, waste management, water treatment operations, environmental monitoring, and rehabilitation is preferred. Experience on GIS software (ArcGIS, Civil 3D, QGIS, MapInfo etc.) is a preference.
 
 
 
 
 
 
 Soft Skills:
 
 Strong communication skills in English, both written and verbal.
 
 
 
 
 
 
 Additional Requirements:
 
 Valid driver&rsquo;s license and clean driving record and the military service should be served for male candidates.
 
 
 
 
</div>

Environmental Supervisor (Located in Liberia)

GGM Gastro International GmbH

About UsAs a leading international company headquartered in Germany, we specialize in industrial commercial kitchen equipment and serve customers across multiple markets. To support our continued growth and maintain the highest standards of service and operational excellence, we are looking for a English-Speaking Import &amp; Export Logistics Specailist with Sea Freight expertise to join our team in Istanbul.Your Responsibilities<ul><li>Coordinate and manage import and export shipments from order placement to final delivery</li><li>Organize transportation by road and sea freight while optimizing costs, transit times, and operational efficiency</li><li>Liaise with freight forwarders, transport providers, suppliers, warehouses, and internal departments to ensure smooth logistics operations</li><li>Track shipments and proactively resolve delivery issues, delays, damages, or discrepancies</li><li>Prepare, review, and maintain shipping, transportation, and customs documentation in compliance with relevant regulations</li><li>Support import and export activities, including customs-related procedures and documentation</li><li>Provide customers with timely updates regarding shipment status and delivery schedules</li><li>Monitor logistics performance and prepare regular operational and cost reports</li><li>Identify opportunities to improve logistics processes, reduce costs, and enhance service quality</li></ul>What We Are Looking For<ul><li>Degree or vocational qualification in Logistics, Supply Chain Management, Business Administration, or a related field</li><li>At least C1 - C2 level of English, both written and spoken (required)</li><li>German language skills are an advantage</li><li>Minimum 2 years of experience in import/export logistics, freight forwarding, transportation, or supply chain operations particularly sea freight,</li><li>Hands-on experience with import and export processes,</li><li>Basic knowledge of customs procedures, shipping documentation, and international trade regulations</li><li>Strong understanding of transportation planning, shipment coordination, and cargo tracking processes</li><li>Proficiency in Microsoft Office applications, especially Excel</li><li>Strong organizational, communication, and problem-solving skills</li><li>Structured, reliable, and detail-oriented approach to work</li></ul>What We Offer<ul><li>A responsible position within a successful and growing international company</li><li>Flat hierarchies and a collaborative, supportive work environment</li><li>A modern office in a central location in Istanbul (&Ccedil;ağlayan), just a 5-minute walk from Metro and Metrob&uuml;s stations</li><li>Company-covered public transportation subscription</li><li>Monthly meal allowance</li><li>Fully employer-funded private supplementary health insurance</li><li>Complimentary breakfast provided daily</li><li>Ongoing training and professional development opportunities</li><li>The opportunity to contribute to an international logistics operation with global reach</li><li>Internal company events</li></ul>Başvuru Soruları:<ul><li>What is your salary expectation for this role?</li></ul>Deneyim:<ul><li>Sea Freight: 2 yıl (Zorunlu)</li><li>Road Freight: 2 yıl (Tercih edilir)</li></ul>Dil:<ul><li>İngilizce (Zorunlu)</li></ul>Work Location: İş yeri

Import & Export Logistics Assistant Specialist (C1 Level of English & Sea Freight Expertise)

M.B Marketing

Responsibilities<ul><li>Provide outstanding customer support to clients via phone, email, and live chat.</li><li>Guide clients through technical processes, such as account setup and platform navigation.</li><li>Investigate and resolve customer issues in a timely and efficient manner.</li><li>Collaborate with other departments to address complex inquiries and escalate issues as needed.</li></ul>Qualifications<ul><li>Advanced speaking level of Arabic+ English language</li><li>Strong analytical and decision-making skills.</li><li>Excellent communication and interpersonal skills.</li></ul>Benefits<ul><li>Competitive salary. (USD Based)</li><li>Performance based bonuses</li></ul>Schedule: Monday-Friday, (Working hours are 7-19 now and it can be 9 hour shift within this time frame( (including lunch and two 15-minute breaks) + some weekends we have overtime on saturday or sunday (we are paying overtime on weekends)-1 week online training from home provided-İş T&uuml;r&uuml;: Tam zamanlıMaaş: 40.000,00TRY - 44.000,00TRY aylıkDil:<ul><li>German (Zorunlu)</li></ul>Work Location: İş yeri

Customer Support in Arabic

Explore 10+ Customer operations executive in Istanbul this August. Find roles across top companies and apply now to boost your career.