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corporate communication executive Jobs in Istanbul

corporate communication executive

customer representative, sales ghh Jobs in Istanbul

customer representative, sales ghh

customer operations executive

SIEGWERK

<div><div>Why Siegwerk?</div><div></div><div><br>
Siegwerk is one of the world&rsquo;s leading suppliers of Printing Inks and sustainable packaging solutions. <b>Right now, we are looking for a &quot;Customer Operations Executive&quot;</b> <b>to join us in Istanbul Tuzla plant.</b></div><div></div><div><br>
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant <b>flexibility</b> and <b>support </b>in a company focused on making a <b>positive impact</b> on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.</div><div></div><div><br>
Join us, let&rsquo;s <b>Do it. With Heart.</b> Join us, let&rsquo;s <b>Do it. With Heart.</b></div><div></div><div><b><br>
Our Benefits &ndash; What We Offer You?</b></div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate.</li></ul><div></div><div><b><br>
Your Tasks &ndash; What You can expect as Customer Operations Executive?</b></div><ul><li><b>
Intercompany Order Management</b> &ndash; Manage and coordinate intercompany orders across global sites to ensure smooth operations.
</li><li><b>After-Sales Operations for Global Sales</b> &ndash; Handle all aspects of after-sales processes for international sales, meeting service level targets.
</li><li><b>Cross-Department Communication and Coordination</b> &ndash; Facilitate effective communication between SW Turkey departments and global business units.
</li><li><b>End-to-End Process Oversight (Order Tracking to Delivery)</b> &ndash; Monitor and manage the entire workflow from order tracking to delivery and invoicing.
</li><li><b>Supply Chain Collaboration (Production, Logistics, Planning)</b> &ndash; Establish proactive communication with supply chain teams to ensure timely execution.
</li><li><b>Issue Resolution and Invoicing Management</b> &ndash; Address disruptions in the process and manage invoicing activities efficiently.
</li><li><b>Continuous Process Improvement with International Teams</b> &ndash; Work with overseas colleagues to identify and implement process enhancements.</li></ul><div></div><div><b><br>
Your Profile &ndash; What do You bring as Customer Operations Executive?</b></div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>Minimum of 2-3 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Knowledge of intercompany sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>Experience with SAP
</li><li>Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul><div></div><p><b><br>
Are you interested?</b></p><p>
To apply for this position please use Talent@SW.</p></div>

Customer Operations Executive

Dream Games

<div>
 <p>
  We are looking for an Executive Assistant to support our senior executive in organizing and coordinating his program.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Understanding and awareness of the senior executive's needs and priorities to ensure daily operations run smoothly
  </li>
  <li>
   Organizing and scheduling appointments, maintaining an events calendar
  </li>
  <li>
   Arranging travel and accommodations
  </li>
  <li>
   Performing additional duties as assigned by the senior executive
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3+ years of work experience, ideally with a technology company
  </li>
  <li>
   Excellent command of English
  </li>
  <li>
   Advanced in Microsoft Office
  </li>
  <li>
   Excellent communication and organizational skills
  </li>
  <li>
   Excellent problem-solving skills
  </li>
  <li>
   Appreciation and understanding of teamwork
  </li>
 </ul>
</div>


Executive Assistant

Multinet | UP

<div>
 <p>
  <strong>
   Discover Multinet Up
  </strong>
 </p>
 <p>
  Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 </p>
 <p>
  Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 </p>
 <p>
  In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Privileges of Joining the Multinet Up Family
  </strong>
 </p>
 <p>
  <strong>
   Flexible Work Arrangement:
  </strong>
  With our hybrid work model, you have the flexibility to work from the office or from home.
 </p>
 <p>
  <strong>
   Two Continents, One Company:
  </strong>
  We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 </p>
 <p>
  <strong>
   Supportive and Agile Work Environment:
  </strong>
  We promote teamwork and have a fast and efficient work culture.
 </p>
 <p>
  <strong>
   Career Development:
  </strong>
  We value your professional growth and offer various training and development opportunities.
 </p>
 <p>
  <strong>
   Social Events:
  </strong>
  We organize fun and social activities that strengthen team spirit.
 </p>
 <p>
  <strong>
   Birthday Leaves:
  </strong>
  Enjoy a special day off on your birthday to celebrate and have fun!
 </p>
 <p>
  <strong>
   Special Support for Women Employees:
  </strong>
  We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 </p>
 <p>
  <strong>
   We're There for Our Parents:
  </strong>
  We offer leave for our employees to spend special moments with their families, such as on report card days.
 </p>
 <p>
  <strong>
   Award-Winning Employee Experience
  </strong>
 </p>
 <p>
  We are proud to be recognized with the
  <strong>
   Excellent Employee Experience Certification
  </strong>
  from Happy Place to Work and the
  <strong>
   Best Employee Experience Company
  </strong>
  award from Nice Medya.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently seeking a
  <strong>
   '' Experience Development Executive''
  </strong>
  to join our team with the following qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in Engineering, Business Administration, or a related field
  </li>
  <li>
   Minimum 5+ years of experience in customer experience, business development, or related fields
  </li>
  <li>
   Strong capability in data analysis, insight generation, and translating insights into actionable outcomes
  </li>
  <li>
   Solid understanding of customer experience metrics such as NPS, CSAT, and FCR
  </li>
  <li>
   Experience in project management and working within cross-functional environments
  </li>
  <li>
   Strong analytical thinking, problem-solving, and results-oriented mindset
  </li>
  <li>
   Excellent communication and stakeholder management skills
  </li>
  <li>
   Advanced presentation and reporting skills
  </li>
  <li>
   Proactive, ownership-driven, and highly accountable working style
  </li>
  <li>
   Ability to promote and embed a customer-centric mindset across the organization
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Support the execution of customer experience strategies by developing data-driven analyses and recommendations aligned with strategic objectives
  </li>
  <li>
   Analyze customer feedback (NPS, CSAT, FCR, etc.) and operational data to identify improvement areas and drive actions
  </li>
  <li>
   Own end-to-end experience improvement projects, including planning, execution, and impact tracking
  </li>
  <li>
   Develop customer journey maps and implement improvements across critical touchpoints
  </li>
  <li>
   Conduct root cause analyses on complaints and dissatisfaction, and drive sustainable solutions
  </li>
  <li>
   Present insights and recommendations to senior management, contributing to data-driven decision-making
  </li>
  <li>
   Collaborate closely with marketing, sales, operations, and product teams to integrate a customer-centric approach into processes
  </li>
  <li>
   Monitor experience metrics regularly, identify improvement opportunities, and ensure follow-up on actions
  </li>
  <li>
   Stay up to date with industry trends and best practices in customer experience
  </li>
  <li>
   Contribute to the improvement of processes, standards, and practices from a customer experience perspective
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Our Team
  </strong>
 </p>
 <p>
  We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 </p>
 <p>
  <br/>
 </p>
 <p>
  *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 </p>
</div>


Experience Development Executive

Hayat

<div>
 <p>
  Founded in 1987, Hayat operates in the fast-moving consumer goods (FMCG) sector, serving millions of consumers globally with 16 powerful brands. Hayat&rsquo;s portfolio includes
  <strong>
   Molfix
  </strong>
  and
  <strong>
   Bebem Natural
  </strong>
  in baby care;
  <strong>
   Molped
  </strong>
  in feminine care;
  <strong>
   Joly
  </strong>
  ,
  <strong>
   Evony
  </strong>
  , and
  <strong>
   Goodcare
  </strong>
  in personal healthcare;
  <strong>
   Bingo
  </strong>
  ,
  <strong>
   Gleen
  </strong>
  ,
  <strong>
   Test
  </strong>
  , and
  <strong>
   Has
  </strong>
  in home care;
  <strong>
   Papia
  </strong>
  ,
  <strong>
   Familia
  </strong>
  ,
  <strong>
   Teno
  </strong>
  , and
  <strong>
   Focus
  </strong>
  in tissue paper; and
  <strong>
   Sholk
  </strong>
  in pet care. As the 4th largest branded diaper manufacturer in the world and the leading tissue producer in the Middle East, Eastern Europe, and Africa, Hayat employs over 10.000 people across its operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Hayat operates
  <strong>
   21 production facilities
  </strong>
  in
  <strong>
   8 countries
  </strong>
  , including Turkey, Egypt, Iran, Algeria, Russia, Nigeria, Pakistan, and Vietnam, and manages sales and distribution companies in Morocco, Bulgaria, Kenya, Thailand, and Malaysia. With its global operations structured under three main regions Eurasia &amp; Americas, Middle East &amp; Africa, and Asia Pacific Hayat reaches over 100 countries across 5 continents, bringing its brands into millions of homes worldwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS
  </strong>
 </p>
 <ul>
  <li>
   Graduated from relevant undergraduate departments of universities,
  </li>
  <li>
   At least 5 years of experience in an executive assistant position,
  </li>
  <li>
   Fluent in English,
  </li>
  <li>
   Proficient in MS Office programs,
  </li>
  <li>
   Strong written and verbal communication skills,
  </li>
  <li>
   Possessing a systematic and organized work principle,
  </li>
  <li>
   Strong organizational and planning skills,
  </li>
  <li>
   High representation ability,
  </li>
  <li>
   Experience in reporting and documentation,
  </li>
  <li>
   Disciplined and respectful of confidentiality rules.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DESCRIPTION
  </strong>
 </p>
 <ul>
  <li>
   In the finance department, in line with the work agenda of the directors to whom they report,
  </li>
  <li>
   Organizing the agenda by making the necessary plans,
  </li>
  <li>
   Planning meetings, travel and accommodation arrangements,
  </li>
  <li>
   Conducting research on topics requested by the manager and preparing the requested reports and presentations,
  </li>
  <li>
   Ensuring communication between the manager and other departments within the company,
  </li>
  <li>
   Guiding visitors,
  </li>
  <li>
   Filing and archiving documents.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer You
  </strong>
 </p>
 <ul>
  <li>
   Private Health Insurance
  </li>
  <li>
   Employee Shuttle Service
  </li>
  <li>
   Meal Voucher / Canteen
  </li>
  <li>
   Monthly Employee Support Package (Assortment of Hayat Products or Food Package)
  </li>
  <li>
   Monthly Internet Allowance
  </li>
  <li>
   Baby Diaper Support (For Children Up to 3 Years Old) and Diaper Support (for 1st Degree Relatives of Employees)
  </li>
  <li>
   3 Days of Administrative Paid Leave Per Year
  </li>
  <li>
   Heating and Eid Allowance Once a Year
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Award &amp; Recognition Programs
  </strong>
 </p>
 <ul>
  <li>
   FLEX: Flexible Benefits Program
  </li>
  <li>
   Wezone: Rewards and Recognition Program
  </li>
  <li>
   Seniority Award Support
  </li>
  <li>
   Heltia: Employee Assistance Program
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   At Hayat, we conduct fair and inclusive hiring processes. We do not tolerate prejudice or discrimination based on language, religion, ethnicity, race, age or gender. Our recruitment process is solely based on the alignment with the job description, measurable and objective assessments, and competency-based interviews
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Get to know us
  </strong>
 </p>
 <p>
  Please visit us at the following addresses for any information you need:
 </p>
 <p>
  <u>
   https://www.hayat.com/en-tr/
  </u>
 </p>
 <p>
  <u>
   https://www.instagram.com/hayatkimya/
  </u>
 </p>
 <p>
  Clarification Text for Employee Candidate :
  <u>
   https://www.hayat.com/aydinlatma-metni/aydinlatma-metni.htm
  </u>
 </p>
 <p>
 </p>
</div>


Assistant

A.P. Moller - Maersk

<div>
 Maersk is a global leader in integrated logistics and has been industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
 <br/>
 <br/>
 At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
 <br/>
 <br/>
 Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
 <br/>
 <br/>
 We are currently looking for &ldquo;
 <strong>
  Executive Assistant
 </strong>
 &rdquo; to provide seamless support to our
 <strong>
  Area Managing Director, East Mediterranean
 </strong>
 (Area MD, EME). Based at our
 <strong>
  Istanbul, T&uuml;rkiye
 </strong>
 Headquarter, you will be accountable for a wide range of administrative tasks including general office administration &amp; secretarial support roles, calendar management, travel arrangements. Expense reporting, preparing material and presentations for senior audience and executive stakeholders, assisting events such as townhalls and company events/social activities are also part of the duties.
 <br/>
 <br/>
 <strong>
  Key responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide proactive secretarial/administrative support on a day-to-day basis
  </li>
  <li>
   Handle calendar management; own and proactively keep the calendar updated incl. meeting schedules, materials, presentations and ensure meeting follow-up (deadlines are met, and events are planned well in advance, agendas ready, and actions logged)
  </li>
  <li>
   Organization and/or event management of town halls, offsite meetings, conferences, meetings, workshops and social gatherings. Act as the focal point for all levels of participants and exhibit constant care
  </li>
  <li>
   Play key role in high-level visitor trips, ensure a strong presence and active participation
  </li>
  <li>
   Take care of the travel management (including visa and bookings)
  </li>
  <li>
   Support approval process for invoices and other administrative processes (ie: absence, payments etc.)
  </li>
  <li>
   Act as bridge between leader, team and stakeholders within matrix environment
  </li>
  <li>
   Support and ensure on and offboarding, engagement of Leadership team
  </li>
  <li>
   Collaborate with other Leader Assistants; manage coordination at Area/Region level on behalf of Area MD when required
  </li>
  <li>
   Build internal network within EA community to stay up to date on internal policies and procedures
  </li>
  <li>
   Take part and show leadership at different assignments and projects, prepare communication, share materials and coordinate different activities
  </li>
  <li>
   Resolve day-to-day practical queries including IT Service Desk and HR coordination
  </li>
  <li>
   Make sure office supplies are available
  </li>
  <li>
   Ensure a trustworthy relationship with the Area MD, Leadership Team, and other stakeholders in the organization
  </li>
  <li>
   Preserve a keen awareness of business operations, objectives and align tasks accordingly
  </li>
  <li>
   Maintain strict confidentiality and protect sensitive information
  </li>
  <li>
   Manage relationship with all levels of the organization diligently
  </li>
  <li>
   Adhere to and strictly follow compliance policies. Be a role model and representator of Maersk behaviors and values
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We are looking for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree with appr. 8 years of experience in assisting leaders in a multinational and matrix organization
  </li>
  <li>
   Highly organized, detail-oriented and service-minded professional capable of managing shifting priorities and multiple demands in a fast-paced environment
  </li>
  <li>
   Ability to handle stressful situations, finding solutions to different challenges
  </li>
  <li>
   Deep understanding and familiarity with compliance policies (ie: gift policies, ethical conduct and other regulations)
  </li>
  <li>
   High spirited, persistent and takes pride that all tasks are delivered and at high quality
  </li>
  <li>
   Exceptional communication, presentation, and relationship-building abilities, with a focus on confidentiality
  </li>
  <li>
   Interest in company&rsquo;s industry and business operations, capability to prioritize tasks appropriately
  </li>
  <li>
   Tech savvy with both MS Office (Excel, PowerPoint and Outlook) and conference room equipment
  </li>
  <li>
   Advanced verbal and written communication skills in English and Turkish
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We offer
  <br/>
  <br/>
 </strong>
 This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
 <br/>
 <br/>
 The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim &Scedil;irketi (&ldquo;Maersk Denizcilik&rdquo;) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.
 <br/>
 <br/>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 <br/>
 <br/>
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
 <br/>
 <br/>
</div>


<div><div><b>Our Benefits &ndash; What We Offer You?</b></div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div><b><br>
Your Tasks &ndash; What You can expect as Customer Service Specialist?</b></div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div><b><br>
Your Profile &ndash; What do You bring as </b><b>Customer Service Specialist</b><b>?</b></div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

PepsiCo

<div>Overview:
<div>
At PepsiCo, you&rsquo;ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Pepsi, Lay&rsquo;s and Lipton Ice Tea, our work touches millions of people every day.</div><div></div><div><br>
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.</div><div></div><div><br>
Whatever your role, you&rsquo;ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.</div><div></div><div><br>
We are looking for a Discounter Key Account Manager to join our Sales team based in Istanbul.</div>
Responsibilities:
<ul><li>Develop and execute strategic customer plans aligned with company sales, volume, and profitability targets.</li><li>
Conduct customer performance analysis and build SWOT assessments to identify growth opportunities and business risks.</li><li>
Create customer-specific SMART plans covering assortment, merchandising, promotions, pricing, service, and distribution strategies.</li><li>
Define phased sales and profit objectives by brand and account, ensuring alignment with commercial priorities.</li><li>
Build detailed account activation plans, including timelines for presentation, negotiation, implementation, and follow-up.</li><li>
Lead customer presentations, negotiations, and execution of commercial agreements and promotional activities.</li><li>
Establish and maintain strong business relationships with key customer stakeholders across all levels.</li><li>
Develop a clear understanding of customer structures, decision-making processes, and key influencers to support business growth.</li><li>
Conduct regular customer and store visits to strengthen partnerships and ensure execution excellence in-store.</li><li>
Organize and lead quarterly and annual business reviews with customer and internal stakeholders.</li><li>
Ensure high standards of customer service through timely communication, issue resolution, and proactive account management.</li><li>
Collaborate cross-functionally with Trade Marketing, Category Management, Supply Chain, and Field Teams to deliver account objectives.</li><li>
Prepare and manage account budgets, forecasts, and profitability tracking to support commercial performance.</li><li>
Maintain accurate customer records, store databases, promotional documentation, and activity tracking reports.</li><li>
Monitor, evaluate, and report on the effectiveness of promotions, in-store execution, and customer initiatives to drive continuous improvement.</li></ul>
Qualifications:
<ul><li>3&ndash;5 years of experience in an organized trade or retail environment, with solid understanding of key business drivers and commercial operations.</li><li>
Proven knowledge of category management principles and their application to improving customer and business performance.</li><li>
Demonstrated ability to take initiative, drive results, and contribute to a positive and collaborative work environment.</li><li>
Strong analytical, planning, and coordination skills, with the ability to manage multiple priorities effectively.</li><li>
Excellent influencing, negotiation, and relationship-building capabilities across customers and cross-functional teams.</li><li>
Experience personally managing at least one major customer account, including participation in annual agreement negotiations.</li><li>
Proven involvement in multi-functional task forces or category management projects aimed at delivering measurable business improvements.</li><li>
Exposure to direct or dotted-line management of store or field operations is preferred.</li><li>
Fluent Turkish and English communication skills, including preparing professional reports, presentations, and written business communications.</li><li>
Proficient in Microsoft Excel, Word, and PowerPoint, with strong intellectual curiosity and a continuous improvement mindset.</li></ul></div>

Discounter Key Account Manager

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Discounter Key Account Manager