customer service specialist Jobs in Istanbul

customer service specialist

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customer operations executive

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customer service team lead

customer excellence analyst

CMA CGM

ID: 587564
<br><br>
<b>Location:</b><br>
Istanbul, TR
<br><br>
<b>#job-location.job-location-inline { display:</b> inline; }
<br>Customer Excellence Analyst
<br><br>
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
<br><br>
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
<br>Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
<br><br>
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
<br><br>
<b>Role & Responsibilities:</b><br>
Drive a customer-centric culture across the organization and act as the focal point for Customer Experience (CX) initiatives and projects.
<br>Map, analyze, and continuously improve customer journeys across key touchpoints.
<br>Collect, analyze, and interpret customer feedback to identify trends, pain points, and improvement opportunities.
<br>Develop and implement action plans to enhance customer satisfaction and service excellence.
<br>Collaborate with Customer Service, Service Delivery, Commercial, Operations, Digital, and IT teams to address root causes and improve customer experience.
<br>Monitor and improve customer experience metrics including NPS, CSAT (TPS & Pulse), response time, and ticket resolution performance.
<br>Support the implementation and optimization of customer communication channels to enhance accessibility and engagement.
<br>Contribute to digital transformation and process improvement initiatives aimed at improving customer experience.
<br>Monitor customer service quality standards and recommend improvement actions to increase efficiency and customer satisfaction.
<br>Prepare regular reports, dashboards, and presentations to communicate customer insights and business recommendations.
<br>Promote best practices and continuous improvement methodologies throughout the organization.
<br><br>
<b>Skills & Requirements:</b><br>
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain, Economics, or a related field.
<br>Minimum 2 years of experience in Shipping, Logistics, Customer Service, Customer Experience, Business Process Improvement, or a related function.
<br>Experience in Process Improvement, Transformation, Digitalization, or Project Management initiatives.
<br>Strong analytical skills with the ability to transform data into actionable insights and recommendations.
<br>Knowledge of CRM platforms; Salesforce experience is preferred.
<br>Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
<br>Experience with reporting and data visualization tools such as Power BI is an advantage.
<br>Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies is a plus.
<br>Strong stakeholder management, communication, presentation, and influencing skills.
<br>Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
<br>Customer-oriented mindset with a strong focus on problem solving and continuous improvement.
<br>Fluent in English, both written and spoken.
<br><br>
<b>What we offer:</b><br>
Working in an agile, flexible, digital, and social culture
<br>Flexible working hours
<br>Working 40 hours a week
<br>Hybrid working
<br>Birthday day off
<br><b>Fruit Day:</b> every Wednesday
<br>Happy hours
<br>Yearly bonus
<br>Transportation
<br>Life insurance
<br>Meal Allowance (Cash/monthly)
<br>Employee Assistance Program
<br>Multisport Membership
<br><br>
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
<br><br>
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
<br><br>
Come along on CMA CGM’s adventure !

Customer Excellence Analyst

Apple

<div>
 <strong>
  Summary
  <br/>
 </strong>
 Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
 <br/>
 <br/>
 As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple&rsquo;s goals and priorities, and excels in creating quality experiences for our customers.
 <br/>
 <br/>
 The Store Leader models Apple&rsquo;s values. You demonstrate deep care for your teams and customers by being present and available.
 <br/>
 <br/>
 <strong>
  Description
  <br/>
 </strong>
 Lead and coach a team that identifies customers&rsquo; needs, provide exceptional customer interactions, and deliver on Apple&rsquo;s business priorities.
 <br/>
 <br/>
 Coach and develop leaders to create high-performing teams that deliver exceptional results.
 <br/>
 <br/>
 Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.
 <br/>
 <br/>
 Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
 <br/>
 <br/>
 Be responsible for developing the store&rsquo;s operational strategy to drive Apple&rsquo;s business priorities and achieve store performance goals.
 <br/>
 <br/>
 Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.
 <br/>
 <br/>
 Analyze and use the business information required to support and execute the Apple Retail vision.
 <br/>
 <br/>
 Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.
 <br/>
 <br/>
 Maintain and uphold Apple&rsquo;s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.
 <br/>
 <br/>
 Perform other tasks as needed.
 <br/>
 <br/>
 Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.
 <br/>
 <br/>
 Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.
 <br/>
 <br/>
 Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
 <br/>
 <br/>
 Take action to create a safe, respectful, and inclusive environment for all team members.
 <br/>
 <br/>
 <strong>
  Minimum Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   You should:
  </li>
  <li>
   Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  </li>
  <li>
   Be proficient in English and the local language, both written and spoken.
  </li>
  <li>
   Have 5+ years of leadership experience in retail, sales, or a related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   You can:
  </li>
  <li>
   Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
  </li>
  <li>
   Follow through on commitments and establish mechanisms to encourage others to do the same.
  </li>
  <li>
   Instill trust within the team and operate with a high level of integrity.
  </li>
  <li>
   Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
  </li>
  <li>
   Communicate with excellence, and tailor your communication style to different audiences.
  </li>
  <li>
   Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
  </li>
  <li>
   Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
  </li>
  <li>
   Manage multiple strategic priorities through effective organization, planning, and prioritization.
   <br/>
   <br/>
  </li>
 </ul>
 At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
 <br/>
 <br/>
 At Apple, we believe accessibility is a fundamental human right. You&rsquo;ll find that idea reflected in everything here &mdash; in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
 <br/>
 <br/>
 Learn about accessibility in Apple&rsquo;s workplace
 <br/>
 <br/>
 Role Number: 200671077-3175
 <br/>
 <br/>
</div>


TR-Store Leader

Demir Döküm Industrial

<div></div><div><div><div>Job Description</div>
<div></div><div><div><p>Leadership that empowers people to grow. And building dialogues that strengthens every step we take. Both count. Both are us.</p>
</div></div><div></div><div><div><div><div>Get job alerts</div>
</div></div></div><div><div><p>Apply now
</p></div></div><div></div><div><div><div><div>Supply Chain Director
</div></div></div></div><div></div><div><div><div><div><div><div><p><b>Company</b>: Demir D&ouml;k&uuml;m Industrial <b>Location</b>: Istanbul-TUR <b>Country</b>: T&uuml;rkiye (TR) <b>Brand</b>: DemirD&ouml;k&uuml;m</p>
<p><b>Contract type</b>: Permanent <b>Working time</b>: Full-time</p>
</div></div></div></div></div></div><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>What we achieve together</b></h3>
</div><div><ul><li>With your strategic vision and leadership, you will play a key role in shaping the future of Supply Chain T&uuml;rkiye while ensuring alignment with Vaillant Group strategy. By fostering operational excellence, digitalization, and a customer-centric mindset, you will contribute to sustainable business growth and strengthen our &ldquo;We make it happen&rdquo; culture.</li>
<li>Leading all Supply Chain functions, including planning, logistics, warehousing, foreign trade, demand planning, sales support, and performance management to ensure operational excellence across the organization.</li>
<li>Driving end-to-end Supply Chain performance by optimizing S&amp;OP, inventory, logistics, cost, budget, and risk management processes while enhancing customer experience and business performance.</li>
<li>Building resilient Supply Chain capabilities by developing strategic supplier partnerships, strengthening business continuity, and ensuring compliant import and export operations.</li>
<li>Driving Supply Chain transformation by accelerating digitalization initiatives, embedding continuous improvement practices, and fostering a high-performance culture that enables sustainable business growth.</li>
<li>Collaborating with local and global stakeholders to support strategic decision-making, governance, and the continuous development of Supply Chain processes in line with Vaillant Group standards.</li></ul></div></div><p></p><div><div><h3 class="jobSectionHeader"><b><br>
What makes us successful together</b></h3>
</div><div><ul><li><b>Qualification:</b> A bachelor&rsquo;s degree in Engineering is required. A master&rsquo;s degree is considered an advantage.</li>
<li><b>Experience:</b> At least 15 years of professional experience in Supply Chain and a minimum of 10 years of leadership experience will prepare you for this strategic role.</li>
<li><b>Know-how and Skills:</b> Strong expertise in Supply Chain Management, S&amp;OP, logistics, inventory management, foreign trade operations, risk management, SAP, and performance management is essential to drive business success.</li>
<li><b>Language Skills:</b> Full professional proficiency in English is required to work effectively in an international business environment.</li>
<li><b>Personality:</b> Proven leadership, coaching, mentoring, stakeholder management, strategic thinking, analytical thinking, and decision-making capabilities will enable you to inspire teams and achieve sustainable business results.</li></ul></div></div><p></p><div><div><h3 class="jobSectionHeader"><b><br>
What you can count on</b></h3>
</div><div><ul><li><b>Work-life balance</b> is important to us. We offer the opportunity to work in a hybrid model, supporting flexibility while maintaining close collaboration with your colleagues.</li>
<li>We provide you with a <b>company car</b> in line with the responsibilities of your role, ensuring comfortable and flexible business travel.</li>
<li>We support the wellbeing of you and your family through <b>company-sponsored private health insurance</b>.</li>
<li>We offer a competitive remuneration and benefits package, which may include a <b>performance-based annual bonus</b>, subject to the applicable company policies and eligibility criteria.</li></ul></div></div></div><br>
<p></p>
</div></div></div></div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>What makes us special</b></h3>
<p>
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.</p>
<p>
You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.</p>
<p>
Become part of the Vaillant Group and help us shape the future of heating!</p><p><br>
</p>
<p><b>We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.</b></p>
<p></p>
<p><b>Your Contact:</b></p>
</div>
<p>Selin Ge&ccedil;er<br>
+90 228 317 70 00 7033</p>
</div>
</div></div></div></div><div><div><p>Apply now
</p></div></div><div></div><div><div><p><b>We rely on digital application processes &ndash; not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only.</b></p></div></div></div></div><p></p>

Supply Chain Director

ZEISS Group

<div><p><b>Field Service Specialist
</b></p><p><b>Istanbul / Ankara, T&uuml;rkiye
</b></p><p><b>Permanent
</b></p><p></p><p>ZEISS is technology and innovation. Founded in Germany in 1846, we&rsquo;re an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 10.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.
</p><p></p><p>As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&amp;D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways.
</p><p></p><p>ZEISS T&uuml;rkiye is currently seeking, highly motivated Field Service Specialist to represent ZEISS Research and Microscopic Solutions (RMS) team in İstanbul and Ankara.
</p><p></p><p>ZEISS RMS provides advanced microscopy solutions for life sciences, materials research, semiconductor, and academic institutions. With a comprehensive portfolio including light, confocal, electron, and X-ray microscopy systems, ZEISS RMS empowers scientific discovery and drives innovation across research and industry worldwide.
</p><p></p><p><b>Your Role
</b><br>
The role of a Field Service Specialist will involve:
</p><ul><li>Perform equipment installation, preventive maintenance, upgrades, calibration, performance verification, acceptance testing, and troubleshooting activities at customer sites.
</li><li>Carry out installation, maintenance, upgrades, and troubleshooting activities for SEM, FE-SEM, FIB-SEM, and similar electron microscopy systems.
</li><li>Analyze customer needs and technical issues promptly and accurately and provide effective solutions.
</li><li>Serve as the primary technical expert in fault diagnosis and troubleshooting processes.
</li><li>Conduct systematic root cause analyses and develop sustainable, long-term solutions rather than temporary fixes.
</li><li>Visit customer sites to investigate and resolve technical issues on-site.
</li><li>Accurately communicate customer requirements to Sales, Application, Product Support, and Global Technical Support teams, ensuring effective coordination among all stakeholders.
</li><li>Provide remote and on-site support for service requests and equipment malfunctions.
</li><li>Manage technical escalation processes with Global Technical Support, Product Management, Application, and Engineering teams when required.
</li><li>Handle customer complaints through technical root cause analysis, clear communication, and a permanent solution-oriented approach.
</li><li>Provide technical guidance to users on equipment operation, routine checks, maintenance awareness, and best operational practices.
</li><li>Identify spare parts requirements, contribute to service planning, and ensure preventive maintenance activities are carried out in accordance with manufacturer standards.
</li><li>Prepare service reports accurately and on time in line with company standards.
</li><li>Record all technical activities accurately and completely in service reporting systems, CRM platforms, and ticketing tools.
</li><li>Communicate effectively with Sales, Management, Customer Support Center, Application Teams, Global Technical Teams, and customers.
</li><li>Build long-term customer relationships to maximize customer satisfaction and equipment performance.
</li>Comply with occupational health and safety regulations, including high-voltage systems, vacuum technology, radiation/X-ray safety requirements, and laboratory working standards.<br>
<li>
<br>
</li></ul><p><b>Your Experience
</b><br>
As a Field Service Specialist you will have:
</p><ul><li>Bachelor&rsquo;s degree in Electrical &amp; Electronics Engineering, Electronics Engineering, Mechatronics Engineering, Physics, Physics Engineering, or a related technical field.
</li><li>1&ndash;3 years of experience in a similar role within an international company. Experience in scientific instruments, electron microscopy, analytical instruments, medical devices, or other high-technology equipment is preferred.
</li><li>Knowledge of or experience with electron microscopy, vacuum technology, high-voltage electronics, precision mechanics, or scientific instruments is preferred.
</li><li>Strong troubleshooting capabilities, root cause analysis mindset, and systematic problem-solving approach.
</li><li>Ability to read and interpret electrical/electronic schematics, technical drawings, service documentation, and maintenance instructions.
</li><li>Ability to analyze mechanical, electronic, computer-related, and software-related issues collectively.
</li><li>Proficiency in using measurement instruments, service equipment, and technical testing tools.
</li><li>Ability to manage challenging customer situations and ensure customer satisfaction.
</li><li>Ability to explain technical concepts clearly to customers and provide basic user training when required.
</li><li>No restrictions on frequent travel.
</li><li>Experience using remote support tools, service reporting systems, CRM platforms, and ticketing applications.
</li><li>Good command of written and spoken English, with the ability to communicate effectively with global technical teams.
</li><li>For male candidates, completion of military service or no military obligation.
</li>Valid driver&rsquo;s license and active driving experience.<br>
<li>
<br>
</li></ul><p></p><p><i>Experience with CRM or sales tracking systems is an advantage. Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.
</i></p><p>_______________________________________________________________________________
</p><p><i>Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age or sexual orientation and identity.
</i></p><p></p><p>Problem Solving, Customer-focused Mindset, Microsoft Office applications.
</p><p></p><p>Your ZEISS Recruiting Team:
</p>Asli Yilmaz</div>

Field Service Specialist

LaLaMove

<div><div><div>Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at home, at work, or on the go.</div>
<div></div>
<div>Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 13-year-old company reached unicorn status in 2018, is well-funded by prominent VCs, and has kept growing at tremendous speed since.</div>
<div></div>
<div>Our strength lies in our internal values:<b> Passion</b> in serving local communities, empowering SMEs, and our driver partners; <b>Execution and Grit</b> because that is how we differentiate ourselves by never giving up and striving for excellence; and <b>Humility &ndash; awareness</b> in ourselves to learn from others and never stop improving.</div>
<div></div>
<div><div>We're looking for an experienced <b>Senior Digital Marketing Executive</b> to join our growing team in T&uuml;rkiye. This role is ideal for a hands-on, data-driven marketer who is passionate about driving sustainable growth through performance marketing.</div>
</div>
<div></div><div>Join us and be part of Lalamove&rsquo;s exciting journey in Turkey!
</div></div><div><div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><div><div><div>
<div><ul><li><div>Plan, execute and optimise paid acquisition campaigns across Google Ads, Meta, TikTok and other digital platforms.</div>
</li><li><div>Manage campaign budgets while achieving KPIs such as Leads, Customer Acquisition, CPL and CPA.</div>
</li><li><div>Analyse campaign and customer data to identify growth opportunities and make data-driven decisions.</div>
</li><li><div>Prepare performance reports with actionable insights for internal stakeholders.</div>
</li><li><div>Continuously optimise campaigns through performance monitoring, A/B testing and experimentation.</div>
</li><li><div>Explore new acquisition channels, marketing opportunities and growth initiatives.</div>
</li><li><div>Build customer-focused acquisition journeys and improve conversion performance.</div>
</li><li><div>Manage influencer agencies and UGC/KOL campaigns aligned with acquisition objectives.</div>
</li><li><div>Collaborate closely with creative, product and cross-functional teams to deliver effective campaigns.</div>
</li><li><div>Take ownership of projects while contributing to a full-funnel marketing approach across paid media, SEO, content and CRM.</div>
</li></ul></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div><div><div>
<div><ul><li><div>5+ years of experience in Performance Marketing.</div>
</li><li><div>Professional proficiency in English.</div>
</li><li><div>Experience in app marketing and Mobile Measurement Partners (MMPs).</div>
</li><li><div>Strong hands-on experience with Google Ads, Meta Ads, Apple Search Ads and other paid advertising platforms.</div>
</li><li><div>Knowledge of SEM, PPC, remarketing, conversion optimisation and digital marketing funnels.</div>
</li><li><div>Experience using AI tools to improve campaign performance, reporting and automation.</div>
</li><li><div>Experience managing agencies and external partners.</div>
</li><li><div>Familiarity with SEO, keyword research, content marketing and A/B testing</div>
</li><li><div>Strong analytical skills with experience in data analysis, reporting and turning insights into actions.</div>
</li><li><div>Self-motivated, proactive and collaborative, with the ability to learn quickly and thrive in a fast-paced environment.</div>
</li></ul></div></div></div></div></div></div><div><div>To all candidates: Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights, and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:https://www.lalamove.com/en-hk/candidate-privacy-notice</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Senior Digital Marketing Executive

Videojet Technologies

<div><p><b>Tele Lead Generator</b></p><p><b>
Are you...</b></p><ul><li>
Interested in working for an international and diverse company?</li><li>
Interested in developing your career in the coding and marking industry?</li><li>
Interested in joining a collaborative and supportive team?</li></ul><p>
If so, read on!</p><p>
It's likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces. We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.</p><p><b>
Job Summary</b></p><p>
As a <b>Tele Lead Generator</b>, you will play a critical role in supporting the Business Development organization by generating and qualifying demand through both inbound and outbound activities. You will engage with prospective and existing customers, identify business opportunities, qualify leads, and create a strong pipeline for the commercial sales organization.</p><p>
This role requires a highly motivated individual who enjoys interacting with customers, uncovering needs, and creating value through meaningful conversations. The position is based in Istanbul with a hybrid working model (3 days in the office, 2 days remote).</p><p><b>
In this role, a typical day will look like:</b></p><ul><li>
Proactively identify, research, and engage target accounts through outbound prospecting activities, including cold calling, email outreach, social selling, and marketing campaign follow-up.</li><li>
Manage and qualify inbound leads generated through digital marketing campaigns, web inquiries, events, and other lead generation channels.</li><li>
Generate and qualify high-value sales opportunities and contribute to building a healthy sales pipeline.</li><li>
Conduct discovery conversations to understand customer needs, business challenges, and project requirements.</li><li>
Collaborate closely with Account Managers, Sales Engineers, Service teams, and Business Development colleagues to ensure seamless lead handoff and opportunity progression.</li><li>
Follow up on marketing campaigns through structured communication plans.</li><li>
Build and maintain relationships with key decision-makers within target organizations.</li><li>
Achieve agreed KPIs related to outbound activities, lead qualification, opportunity creation, and pipeline contribution.</li><li>
Maintain accurate customer, prospect, and activity records in Salesforce CRM.</li><li>
Coordinate with internal stakeholders to provide a smooth customer experience from first contact to opportunity creation.</li><li>
Participate in team reviews, pipeline discussions, and continuous improvement initiatives.</li><li>
Continuously identify new prospecting opportunities, industries, and target accounts to support business growth.</li></ul><p><b>
The essential requirements of the job include:</b></p><ul><li>
Bachelor's degree or equivalent experience.</li><li>
Strong interest in demand generation, lead qualification, tele sales, and business development.</li><li>
Excellent communication and relationship-building skills.</li><li>
Experience in tele-sales, call centers, customer service, inside sales, or business development is an advantage.</li><li>
Self-motivated and capable of working independently while being an effective team player.</li><li>
Strong organizational and time management skills.</li><li>
Comfortably engaging senior stakeholders and decision-makers over the phone and digital channels.</li><li>
Proficiency in Microsoft Office applications, particularly Outlook and Excel.</li><li>
Experience with Salesforce.com or another CRM system is a plus.</li><li>
Fluent Turkish and good English communication skills</li></ul><p><b>
Success in this role will be measured by:</b></p><ul><li>
Qualified Leads Generated</li><li>
Sales Opportunities Created</li><li>
Funnel Add Contribution</li><li>
Sales Revenue Linkage</li><li>
Lead Conversion Rates</li><li>
Outbound Activity Effectiveness</li><li>
CRM Data Quality</li><li>
Customer Experience and Responsiveness</li></ul><p></p><p><b>
Tele Lead Generator</b></p><p><b>
Aradığımız Kişi Siz misiniz?</b></p><ul><li>
Uluslararası ve &ccedil;eşitliliğe &ouml;nem veren bir şirkette &ccedil;alışmak ister misiniz?</li><li>
Kodlama ve markalama sekt&ouml;r&uuml;nde kariyerinizi geliştirmek ister misiniz?</li><li>
İş birliğine dayalı ve destekleyici bir ekibin par&ccedil;ası olmak ister misiniz?</li></ul><p>
Eğer cevabınız evetse, okumaya devam edin.</p><p>
B&uuml;y&uuml;k olasılıkla bu hafta Videojet Technologies'in dokunduğu bir &uuml;r&uuml;n&uuml; satın aldınız veya kullandınız. Son kullanma tarihi kodlamasından izlenebilirlik &ccedil;&ouml;z&uuml;mlerine kadar teknolojilerimiz, d&uuml;nya genelinde satılan &uuml;r&uuml;nlerin g&uuml;venli ve orijinal olmasını sağlamaya yardımcı olmaktadır. Gıda, i&ccedil;ecek, ila&ccedil; ve end&uuml;striyel sekt&ouml;rlerde m&uuml;şterilerimizin operasyonlarını daha verimli hale getiriyoruz. Farklı deneyimlerin, becerilerin ve bakış a&ccedil;ılarının yeniliği ve başarıyı g&uuml;&ccedil;lendirdiğine inanıyor, her ge&ccedil;mişten adayın başvurmasını teşvik ediyoruz.</p><p><b>
Pozisyon &Ouml;zeti</b></p><p><b>
Tele Lead Generator</b> olarak, İş Geliştirme organizasyonunu destekleyerek hem inbound hem de outbound faaliyetler aracılığıyla talep yaratma ve m&uuml;şteri adaylarını niteliklendirme s&uuml;re&ccedil;lerinde kritik bir rol &uuml;stleneceksiniz. Potansiyel ve mevcut m&uuml;şterilerle iletişim kuracak, iş fırsatlarını belirleyecek, m&uuml;şteri ihtiya&ccedil;larını analiz edecek ve satış organizasyonunun g&uuml;&ccedil;l&uuml; bir fırsat havuzu oluşturmasına katkı sağlayacaksınız.</p><p>
Bu rol, insanlarla iletişim kurmaktan keyif alan, m&uuml;şteri ihtiya&ccedil;larını keşfetmeyi seven ve anlamlı g&ouml;r&uuml;şmeler yoluyla değer yaratabilen y&uuml;ksek motivasyonlu profesyoneller i&ccedil;in idealdir. Pozisyon İstanbul merkezlidir ve hibrit &ccedil;alışma modeline sahiptir (haftada 3 g&uuml;n ofis, 2 g&uuml;n uzaktan &ccedil;alışma).</p><p><b>
Bu Rolde Bir G&uuml;n&uuml;n&uuml;z Nasıl Ge&ccedil;ecek?</b></p><ul><li>
Soğuk arama, e-posta &ccedil;alışmaları, sosyal satış ve pazarlama kampanyası takipleri gibi outbound aktiviteler aracılığıyla hedef m&uuml;şteri hesaplarını araştırmak ve iletişime ge&ccedil;mek.</li><li>
Dijital pazarlama kampanyaları, web talepleri, etkinlikler ve diğer kanallardan gelen inbound lead'leri y&ouml;netmek ve niteliklendirmek.</li><li>
Y&uuml;ksek potansiyelli satış fırsatları oluşturmak ve satış fırsat havuzunun b&uuml;y&uuml;mesine katkı sağlamak.</li><li>
M&uuml;şteri ihtiya&ccedil;larını, iş s&uuml;re&ccedil;lerini ve proje gereksinimlerini anlamak i&ccedil;in keşif g&ouml;r&uuml;şmeleri ger&ccedil;ekleştirmek.</li><li>
Fırsatların sorunsuz şekilde ilerlemesini sağlamak amacıyla Satış Y&ouml;neticileri, Satış M&uuml;hendisleri, Servis ekipleri ve İş Geliştirme ekipleriyle yakın &ccedil;alışmak.</li><li>
Pazarlama kampanyalarının takip &ccedil;alışmalarını planlı ve sistematik şekilde y&uuml;r&uuml;tmek.</li><li>
Hedef şirketlerdeki karar vericilerle g&uuml;&ccedil;l&uuml; ilişkiler kurmak ve geliştirmek.</li><li>
Outbound aktiviteler, lead kalifikasyonu, fırsat oluşturma ve pipeline katkısı hedeflerini ger&ccedil;ekleştirmek.</li><li>
Salesforce CRM &uuml;zerinde m&uuml;şteri, potansiyel m&uuml;şteri ve aktivite kayıtlarını eksiksiz ve doğru şekilde g&uuml;ncel tutmak.</li><li>
İlk temas noktasından satış fırsatı oluşturulana kadar m&uuml;şterilere kusursuz bir deneyim sunmak i&ccedil;in ilgili ekiplerle koordinasyon sağlamak.</li><li>
Ekip toplantılarına, pipeline değerlendirmelerine ve s&uuml;rekli iyileştirme &ccedil;alışmalarına katılmak.</li><li>
Şirket b&uuml;y&uuml;mesini desteklemek amacıyla yeni sekt&ouml;rler, hedef m&uuml;şteriler ve prospekt kaynakları araştırmak.</li></ul><p><b>
Pozisyon İ&ccedil;in Aranan Nitelikler</b></p><ul><li>
&Uuml;niversite mezunu olmak veya eşdeğer iş deneyimine sahip olmak.</li><li>
Talep yaratma (demand generation), lead kalifikasyonu, telesatış ve iş geliştirme alanlarına ilgi duymak.</li><li>
G&uuml;&ccedil;l&uuml; iletişim ve ilişki y&ouml;netimi becerilerine sahip olmak.</li><li>
Telesatış, &ccedil;ağrı merkezi, m&uuml;şteri hizmetleri, i&ccedil; satış (inside sales) veya iş geliştirme alanlarında deneyim sahibi olmak tercih sebebidir.</li><li>
Kendi inisiyatifiyle &ccedil;alışabilen ve aynı zamanda g&uuml;&ccedil;l&uuml; bir takım oyuncusu olmak.</li><li>
Planlama, organizasyon ve zaman y&ouml;netimi becerilerine sahip olmak.</li><li>
Telefon ve dijital kanallar aracılığıyla karar vericiler ve &uuml;st d&uuml;zey y&ouml;neticilerle rahat iletişim kurabilmek.</li><li>
Microsoft Office uygulamalarını, &ouml;zellikle Outlook ve Excel'i etkin şekilde kullanabilmek.</li><li>
Salesforce veya benzeri CRM sistemleri konusunda deneyim sahibi olmak tercih sebebidir.</li><li>
İyi seviyede T&uuml;rk&ccedil;e ve İngilizce iletişim becerilerine sahip olmak.</li></ul><p><b>
Bu Rolde Başarı Nasıl &Ouml;l&ccedil;&uuml;lecek?</b></p><ul><li>
Oluşturulan Nitelikli Lead Sayısı</li><li>
Yaratılan Satış Fırsatı Sayısı</li><li>
Funnel Add Katkısı</li><li>
Satış Gelirine Katkı</li><li>
Lead D&ouml;n&uuml;ş&uuml;m Oranları</li><li>
Outbound Aktivite Verimliliği</li><li>
CRM Veri Kalitesi</li><li>
M&uuml;şteri Deneyimi ve Geri D&ouml;n&uuml;ş Hızı</li></ul><p></p><p>
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.</p><p><b><br>
Unsolicited Assistance</b></p><p>
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.</p></div>

Tele Lead Generator

DP World

<div><p>We are looking for a detail-oriented <b>Ocean Freight Export Operation Specialist</b> to manage end-to-end ocean export operations and ensure smooth coordination across all stakeholders. This role is key to maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to customers.</p><p><b>
Your Responsibilities:</b></p><ul><li>
Manage end-to-end seafreight export operations from order receipt to final invoicing,</li><li>
Ensure accurate and timely flow of documentation and shipment information,</li><li>
Coordinate with customers, customs brokers, shipping lines, and overseas agents,</li><li>
Monitor export shipments and ensure compliance with customs and international trade regulations,</li><li>
Prepare and review shipping instructions, confirm draft Bills of Lading, and ensure timely document release,</li><li>
Issue Bills of Lading and invoices after vessel departure and deliver them to customers,</li><li>
Coordinate with finance for account control, payment collection, and document release,</li><li>
Organize payment processes and ensure original documents are received and forwarded to relevant parties,</li><li>
Send pre-alerts and shipment details to overseas agents,</li><li>
Control costs, calculate profit margins, and manage invoicing processes in the system,</li><li>
Ensure accurate system entries (e.g., shipment data, costs) and support reporting processes,</li><li>
Maintain regular communication with customers, manage relationships, and support business development,</li><li>
Identify opportunities to expand business (e.g., shifting from FOB/EXW to CIF shipments),</li><li>
Evaluate suppliers, maintain relationships, and report on new supplier opportunities,</li><li>
Support sales teams with alternative solutions and service options,</li><li>
Review and approve invoices, coordinate with accounting, and ensure timely processing,</li><li>
Support documentation, archiving processes, and participate in team meetings,</li></ul><p></p><p><b><br>
Your Profile:</b></p><ul><li>
Associate or Bachelor&rsquo;s degree in Logistics, Maritime, International Trade, or a related field,</li><li>
Minimum 2 years of experience in seafreight export operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational and follow-up skills with attention to detail,</li><li>
Ability to work under pressure in a fast-paced environment,</li><li>
Strong communication, coordination, and teamwork skills,</li><li>
Customer-oriented and solution-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
For male candidates, military service is preferably completed,</li></ul><p><b><br>
Compensation</b></p><p>
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.</p><p><b>
About DP World</b></p><p>
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.</p><p>
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.</p><p>
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.</p><p>
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.</p><p><b>
WE MAKE TRADE FLOW</b></p><p><b>
To Change What's Possible For Everyone</b></p><p></p><p><br>
#LI-EY1</p></div>

Ocean Freight Export Operation Specialist

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