air freight import specialist

application specialist - flow cytometry Jobs in Istanbul

application specialist - flow cytometry

it specialist

application specialist flow cytometry

Beckman Coulter Life Sciences

<p></p><div><p><b>Bring more to life.</b></p><p></p><p>
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?</p><p></p><p>
At Beckman Coulter Life Sciences, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.</p><p></p><p>
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.</p><p></p><p>
At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.</p><p>
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.</p><p></p><p>
It&rsquo;s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we&rsquo;re just beginning. Working together, let&rsquo;s put our time and talents together to advance human health for tomorrow.</p><p></p><p>
Learn about the Danaher Business System which makes everything possible.</p><p></p><p>
The <b><i>Field Application Specialist Turkey </i></b>is responsible for<i> Assesses potential application of company products to meet customer needs pre and/or post-sales and prepares detailed product specifications for the development and implementation of customer products/applications/solutions in alignment with manufacturer stated specifications. Creates detailed design and implementation specifications for complex products/applications/solutions. Builds mini-applications with process simulation, often requiring rapid software modeling and/or product demo/training (at conferences, seminars, trade shows, or customer sites) for customer. May assist with optimizing products to meet customer needs and workflow requirements.</i>.</p><p></p><p>
This position reports to the <i>HGM Flow Cytometry Manager </i>and is part of the EMEA flow Application team located in <i>Turkey </i>and will be working remotely to cover Turkey region and based on requirements the neighboring countries <i>.</i></p><p></p><p><b>
In this role, you will have the opportunity to:</b></p><ul><li>
Be responsible for providing instruments (Flow cytometry and sorter) and application training to Beckman coulter customers on-site as per the requirement.</li><li>
support the Sales Team in identifying market opportunities and assisting to actualize market potential.</li><li>
Position products and technology through presentations, product demonstrations, workshops, and seminars. in alignment with company values, business objectives, and marketing strategy.</li></ul><p></p><p><b>
The essential requirements of the job include:</b></p><p><b>
Application and Training Support</b></p><p>
Provide Instrument and Applications training on Beckman Coulter cell analysis range of products to ensure a high level of end-user satisfaction.</p><p><b>
Marketing and Sales support</b></p><p>
Understanding requirements of customer&rsquo;s experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity.</p><p><b>
Monitor and report</b></p><p>
Prepare and provide a monthly report to supervisor on the training and marketing activities done. Ensure timely submission training and evaluation reports.</p><p><b>
Previous experience and demonstrated competence in flow cytometry and sorter related applications</b></p><p></p><p><b>
Travel, Motor Vehicle Record &amp; Physical/Environment Requirements:</b> <i>if applicable for role</i></p><ul><li><i>
Ability to travel &ndash; 70% time is expected in the field with also overnights if required
</i></li></ul><p>Within the assigned geographies or</p><ul><li><i>
Must have a valid driver&rsquo;s license with an acceptable driving record</i></li></ul><p></p><p><b>
It would be a plus if you also possess previous experience in:</b></p><ul><li>
Fluency in written and oral English</li><li>
Analytical problem solving</li><li>
Presentation and teaching skills</li></ul><p></p><p>
Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it&rsquo;s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.</p><p>
At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.</p><p></p><p>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</p><p></p><p>
For more information, visit www.danaher.com.</p></div>

Application Specialist - Flow Cytometry

DP World

<div><p>We are looking for a detail-oriented <b>Ocean Freight Import Operation Specialist</b> to manage end-to-end ocean import operations and ensure smooth coordination across all stakeholders. This role plays a key part in maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to our customers.</p><p><b>
Your Responsibilities:</b></p><ul><li>
Manage end-to-end ocean freight import operations from booking to final delivery and invoicing,</li><li>
Ensure accurate and timely documentation and information flow throughout the shipment lifecycle,</li><li>
Coordinate with customers, customs brokers, shipping lines, overseas agents, and internal teams,</li><li>
Monitor shipments and ensure compliance with customs and international trade regulations,</li><li>
Proactively resolve operational and commercial issues to maintain high customer satisfaction,</li><li>
Organize payment processes and ensure timely release of delivery orders,</li><li>
Control costs, calculate profit margins, and manage invoicing processes,</li><li>
Prepare and analyze shipment-based profit &amp; loss reports,</li><li>
Coordinate with finance for account checks, payment collection, and outstanding balances,</li><li>
Manage demurrage processes and communicate details to customers,</li><li>
Review and approve operational costs and support accounting processes,</li><li>
Maintain customer communication, identify new opportunities, and support quotation processes,</li><li>
Evaluate suppliers, maintain relationships, and support tender processes,</li><li>
Support sales with alternative solutions and participate in team meetings and reporting,</li></ul><p></p><p><b><br>
Your Profile:</b></p><ul><li>
Bachelor&rsquo;s degree in Logistics, International Trade, Business Administration, or a related field,</li><li>
Minimum 1 year of experience in ocean freight import operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational skills with attention to detail,</li><li>
Ability to work under pressure and manage multiple tasks effectively,</li><li>
Strong communication and coordination skills,</li><li>
Proactive, solution-oriented, and customer-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
No travel restrictions,</li><li>
For male candidates, completion of military service,</li></ul><p><b><br>
Compensation</b></p><p>
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.</p><p><b>
About DP World</b></p><p>
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.</p><p>
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.</p><p>
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.</p><p>
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.</p><p><b>
WE MAKE TRADE FLOW</b></p><p><b>
To Change What's Possible For Everyone</b></p><p></p><p><br>
#LI-EY1</p></div>

Ocean Freight Import Operation Specialist

<div><p>We are looking for a <b>Warehouse Operation Specialist</b> to join our team in <b>Istanbul, T&uuml;rkiye</b>. In this role, you will ensure the smooth and efficient flow of warehouse operations by managing inventory, coordinating logistics, and maintaining operational excellence across all processes.</p>
<p><b>
Your Responsibilities:</b></p>
<ul>
<li>Manage daily warehouse operations including receiving, placement, shipment, and returns.</li>
<li>Ensure accurate and up-to-date inventory through regular stock counts and system tracking.</li>
<li>Coordinate with logistics and other teams to support smooth internal workflows and transport planning.</li>
<li>Maintain a clean, safe, and organized warehouse environment in line with HSE standards.</li>
<li>Identify improvement areas in operations and contribute to process efficiency.</li>
<li>Perform accurate data entry and reporting using SAP, ERP, or similar systems.</li>
<li>Support field operations and respond to customer-related operational needs when required.</li>
</ul>
<p><b>Your Profile:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.</li>
<li>Minimum 2&ndash;3 years of experience in warehouse operations, inventory control, or logistics-related roles.</li>
<li>Proficiency in warehouse management systems (WMS), ERP platforms (e.g., SAP), and Microsoft Office programs (especially Excel).</li>
<li>Good command of English, both written and spoken, to effectively communicate within the company and with external partners.</li>
<li>Strong attention to detail with the ability to track, analyze, and resolve operational discrepancies.</li>
<li>Skilled in time management, prioritization, and multitasking in a fast-paced environment.</li>
<li>Good written and verbal communication skills; ability to coordinate effectively with internal teams and external partners.</li>
<li>Proactive in identifying process bottlenecks and proposing practical solutions.</li>
<li>Strong team player with a collaborative mindset and a willingness to support cross-functional operations.</li>
<li>Comfortable working in dynamic environments with changing priorities and operational demands.</li>
<li>Ability to work in a warehouse environment, including standing for long periods and performing physical tasks when needed.</li>
</ul>
<p><b>About DP World</b></p>
<p>
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.</p>
<p>
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.</p>
<p>
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.</p>
<p>
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.</p>
<p>
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures &ndash; not just in what we do but also in how we behave.</p>
<p>
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what&rsquo;s possible.</p>
<p><b>
WE MAKE TRADE FLOW</b></p>
<p><b>
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.</b></p><p><br>
#LI-EY1</p></div>

Warehouse Operation Specialist

<div><p>We are looking for a detail-oriented <b>Ocean Freight Export Operation Specialist</b> to manage end-to-end ocean export operations and ensure smooth coordination across all stakeholders. This role is key to maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to customers.</p><p><b>
Your Responsibilities:</b></p><ul><li>
Manage end-to-end seafreight export operations from order receipt to final invoicing,</li><li>
Ensure accurate and timely flow of documentation and shipment information,</li><li>
Coordinate with customers, customs brokers, shipping lines, and overseas agents,</li><li>
Monitor export shipments and ensure compliance with customs and international trade regulations,</li><li>
Prepare and review shipping instructions, confirm draft Bills of Lading, and ensure timely document release,</li><li>
Issue Bills of Lading and invoices after vessel departure and deliver them to customers,</li><li>
Coordinate with finance for account control, payment collection, and document release,</li><li>
Organize payment processes and ensure original documents are received and forwarded to relevant parties,</li><li>
Send pre-alerts and shipment details to overseas agents,</li><li>
Control costs, calculate profit margins, and manage invoicing processes in the system,</li><li>
Ensure accurate system entries (e.g., shipment data, costs) and support reporting processes,</li><li>
Maintain regular communication with customers, manage relationships, and support business development,</li><li>
Identify opportunities to expand business (e.g., shifting from FOB/EXW to CIF shipments),</li><li>
Evaluate suppliers, maintain relationships, and report on new supplier opportunities,</li><li>
Support sales teams with alternative solutions and service options,</li><li>
Review and approve invoices, coordinate with accounting, and ensure timely processing,</li><li>
Support documentation, archiving processes, and participate in team meetings,</li></ul><p></p><p><b><br>
Your Profile:</b></p><ul><li>
Associate or Bachelor&rsquo;s degree in Logistics, Maritime, International Trade, or a related field,</li><li>
Minimum 2 years of experience in seafreight export operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational and follow-up skills with attention to detail,</li><li>
Ability to work under pressure in a fast-paced environment,</li><li>
Strong communication, coordination, and teamwork skills,</li><li>
Customer-oriented and solution-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
For male candidates, military service is preferably completed,</li></ul><p><b><br>
Compensation</b></p><p>
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.</p><p><b>
About DP World</b></p><p>
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.</p><p>
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.</p><p>
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.</p><p>
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.</p><p><b>
WE MAKE TRADE FLOW</b></p><p><b>
To Change What's Possible For Everyone</b></p><p></p><p><br>
#LI-EY1</p></div>

Ocean Freight Export Operation Specialist

Demir Döküm Industrial

<div><div><div>Job Description</div>
<div></div><div><div><p>Filling most of our leadership positions internally. And offering tailor-made training programs and opportunities to work on exciting international projects. Both count. Both are us.</p>
</div></div><div></div><div><div><div><div>Get job alerts</div>
</div></div></div><div><div><p>Apply now
</p></div></div><div></div><div><div><div><div>Foreign Trade Operations Specialist
</div></div></div></div><div></div><div><div><div><div><div><div><p><b>Company</b>: Demir D&ouml;k&uuml;m Industrial <b>Location</b>: Istanbul-TUR <b>Country</b>: T&uuml;rkiye (TR) <b>Brand</b>: DemirD&ouml;k&uuml;m</p>
<p><b>Contract type</b>: Permanent <b>Working time</b>: Full-time</p>
</div></div></div></div></div></div><div></div><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>What we achieve together</b></h3>
</div><div><ul><li>You will plan and ensure the on-time execution of export shipments for both group and non-group customers.</li>
<li>You will manage the document flow between customs brokers, freight forwarders, suppliers, and customers.</li>
<li>You will monitor all stages of import orders, from order placement to warehouse delivery.</li>
<li>You will take an active role in document control, transportation planning, customs clearance, and TSE processes.</li>
<li>You will manage payment, letter of credit, damage, and insurance processes while ensuring coordination with relevant departments.</li>
<li>You will follow up on export incentive certificates and Authorized Economic Operator (AEO) processes, and provide updates on regulatory changes.</li>
<li>You will support the department&rsquo;s compliance with Integrated Management System standards.</li>
<li>You will contribute to achieving departmental cost and performance targets.</li></ul></div></div><p></p><div><div><h3 class="jobSectionHeader"><b><br>
What makes us successful together</b></h3>
</div><div><ul><li>Qualification: A bachelor&rsquo;s degree in International Trade, Business Administration, Economics, or Engineering opens the door to exciting career opportunities within our company.</li>
<li>Experience: Having 2 to 5 years of experience in import and export operations will give you the chance to join our dynamic team.</li>
<li>Language Skills: With a strong command of English, you can communicate effectively in an international environment.</li>
<li>Know-how and Skills: Your knowledge of customs regulations, TSE, incentive certificates, and AEO processes, along with your reporting and logistics experience, will help you make a difference.</li>
<li>Other Requirements: Your advanced MS Office skills and preferably SAP knowledge will demonstrate your technological proficiency.</li>
<li>Personality: Your abilities in analytical thinking, problem solving, reporting, communication, and time management will help you excel in this role.</li></ul></div></div><p></p><div><div><h3 class="jobSectionHeader"><b><br>
What you can count on</b></h3>
</div><div><p>
As part of the solution, our high &ndash; efficiency and environmentally friendly technologies contribute to long-term resource savings and a reduction in CO2 emission.</p><br>
<ul>
<li>At Vaillant Group, you will have the opportunity to build a career both nationally and internationally,</li>
<li>You can be part of global projects running in 17 countries,</li>
<li>Benefit from a hybrid working model.</li></ul></div></div></div><br>
<p></p>
</div></div></div></div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>What makes us special</b></h3>
<p>
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.</p>
<p>
You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.</p>
<p>
Become part of the Vaillant Group and help us shape the future of heating!</p><p><br>
</p>
<p><b>We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.</b></p>
<p></p>
<p><b>Your Contact:</b></p>
</div>
<p>Selin Ge&ccedil;er<br>
+90 228 317 70 00 7033</p>
</div>
</div></div></div></div><div><div><p>Apply now
</p></div></div><div></div><div><div><p><b>We rely on digital application processes &ndash; not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only.</b></p></div></div></div></div><p></p>

Foreign Trade Operations Specialist

<div><p>We are looking for a skilled<b> Air Freight Import Specialis</b>t to manage end-to-end air import operations while ensuring seamless coordination across our global network and local stakeholders. This role plays a critical part in delivering operational excellence, maintaining compliance with international trade regulations, and providing high-quality service to our customers.</p><p><b>
Your Responsibilities:</b></p><ul><li>
Manage and coordinate inbound air freight shipments from origin to final delivery,</li><li>
Monitor shipment status, flight schedules, transit times, and arrival updates,</li><li>
Handle operational issues such as delays, damaged cargo, and missing documentation,</li><li>
Review and process Air Waybills (AWB) and related shipping documents (commercial invoices, packing lists, certificates of origin, etc.),</li><li>
Prepare and ensure accuracy of documentation required for customs clearance,</li><li>
Coordinate closely with customs brokers and ensure compliance with import regulations, duties, and taxes,</li><li>
Arrange bonded warehouse or temporary storage solutions when required,</li><li>
Provide timely updates to customers regarding shipment status, arrival times, and delivery schedules,</li><li>
Inform customers about charges, customs procedures, and resolve any operational issues or urgent requests,</li><li>
Verify airline, handling, storage, and local charges; support billing and invoicing processes,</li><li>
Maintain effective communication with airlines, overseas agents, customs brokers, warehouses, trucking companies, and internal teams,</li></ul><p></p><p><b><br>
Your Profile:</b></p><ul><li>
Bachelor&rsquo;s degree in Logistics, International Trade, Business Administration, or a related field,</li><li>
Minimum 3 years of experience in air import operations,</li><li>
Good command of English, both written and spoken,</li><li>
Strong knowledge of air freight operations and import processes,</li><li>
Familiarity with customs regulations and compliance requirements,</li><li>
Strong problem-solving and organizational skills,</li><li>
Ability to work under pressure in a fast-paced environment,</li><li>
Good communication and coordination skills,</li><li>
Proficiency in MS Office applications, especially Excel,</li></ul><p><b><br>
Compensation</b></p><p>
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.</p><p><b>
About DP World</b></p><p>
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.</p><p>
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.</p><p>
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.</p><p>
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.</p><p><b>
WE MAKE TRADE FLOW</b></p><p><b>
To Change What's Possible For Everyone</b></p><p></p><p><br>
#LI-EY1</p></div>

Air Freight Import Specialist

Medsien Inc.

<div><p>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.</p>
<p>
More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.</p>
<p>
Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate <b>Product Support Specialist</b><b> </b>to join our team of talented and inspiring colleagues in a fast-paced environment.<br>
<br>
As a <b>Product Support Specialist</b><b>,</b> you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.</p>
<p><b>
As a Product Support Specialist, you will:</b></p>
<ul>
<li>Provide product support to B2B clients by addressing product-related questions and technical issues,</li>
<li>Track and manage support tickets, ensuring timely updates and resolution,</li>
<li>Ensure a healthy communication line among teams,</li>
<li>Collaborate with Operations, Product and Engineering to enhance customer experience,</li>
<li>Help communicate product updates and strategy with internal stakeholders and executives.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.</li>
<li>Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.</li>
<li>Strong multitasking skills with the ability to manage multiple priorities simultaneously.</li>
<li>Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.</li>
<li>Experience with B2C products and working with end users.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Bachelor's degree.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
<li>0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.</li>
</ul>
<p><b>For this position, we offer:</b></p>
<ul>
<li>competitive USD salary,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
<p><b>Please bear in mind that:</b></p>
<ul>
<li>This position's work hours are 14:00-22:00 during work days.</li>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.</li>
<li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
<p><b>Our Process</b></p>
<p>
We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.</p>
<p>
Employment at <b>Medsien</b> is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.</p>
<p><b>
Thank you for taking the time to apply for a position at Medsien!</b></p>
<p>
Please visit the below links for GDPR details:</p>
<p>
https://www.medsien.com/legal/employee-candidate-information-notice</p>
<p>
https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</p></div><p></p>

Product Support Specialist

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