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(hebrew & english) customer support consultant, hospitality (remote) Jobs in Istanbul

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hebrew english customer support consultant hospitality remote

SupportYourApp

<div>Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.
What you will do:<ul><li>
Deliver outstanding customer support via phone calls, chats, and emails;</li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul>
What you need to succeed in this role:
<ul><li>Excellent Hebrew and English skills (C1 for both spoken and written);</li><li>
At least 6 months of experience in a customer support role;</li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul>
Will be a great plus:
<ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul>
Benefits:
<ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully remotely;</li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.</div>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

Doğuş Hospitality & Retail Group

<div>
 
 
 WHO WE ARE
 
 
 
 
 
 
 At Do&gbreve;u&scedil; Hospitality &amp; Retail Group, we create experiences that make everyday life more inspiring. Through our diverse portfolio of brands in
 
 food &amp; beverage, tourism, retail, entertainment, and event management
 
 , we bring people together and turn moments into memories.
 
 
 
 
 
 Combining hospitality expertise with entertainment capabilities, the Group continues to strengthen its sector leadership while prioritizing sustainability, environmental responsibility, and long-term social impact. Today, it operates in
 
 27 countries, 62 cities, and 339 locations
 
 , serving guests in T&uuml;rkiye and internationally.
 
 
 
 
 
 We, the members of the Do&gbreve;u&scedil; Hospitality &amp; Retail team&hellip;
 
 
 
 
 
 We know that tomorrow we will be much further ahead than today because we are
 
 open
 
 to improvement, inspiration, opportunities, collaboration and fun!
 
 
 
 
 
 Are you ready to be a part of the boundless world of Do&gbreve;u&scedil; Hospitality and Retail and to take a bold step in your career and join our growing organization?
 
 
 
 
 
 
 WHAT ARE WE LOOKING FOR?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Tourism &amp; Hospitality Management, Business Administration, or a related field,
 </li>
 <li>
 Minimum of 4 years of managerial experience within the service industry,
 </li>
 <li>
 Strong command of English with excellent verbal and written communication skills,
 </li>
 <li>
 Proficiency in MS Office applications,
 </li>
 <li>
 Strong interpersonal and leadership skills with a customer-focused approach,
 </li>
 <li>
 Passionate about delivering excellence, with the ability to effectively manage multiple responsibilities in a dynamic environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 then this opportunity is
 
 OPEN
 
 to you.
 
 
 
 
 
 
 WHAT WE EXPECT FROM THIS POSITION...
 
 
 
 
 
 <ul>
 <li>
 Ensure the delivery of high-quality service in compliance with company standards,
 </li>
 <li>
 Drive the implementation, adoption, and continuous improvement of Standard Operating Procedures (SOPs),
 </li>
 <li>
 Effectively address guest requests, feedback, and concerns by providing timely and appropriate solutions,
 </li>
 <li>
 Oversee and maintain the overall operational efficiency and organization of the restaurant,
 </li>
 <li>
 Foster a collaborative and harmonious team environment to ensure seamless operations,
 </li>
 <li>
 Regularly monitor team performance, identify development areas, and implement necessary improvements,
 </li>
 <li>
 Ensure all opening, closing, and weekly operational checklists are completed accurately and consistently,
 </li>
 <li>
 Prepare and manage weekly staff schedules, including system entries, attendance tracking, and follow-up processes,
 </li>
 <li>
 Maintain full knowledge of all legal requirements and operational procedures, ensuring strict compliance across all activities.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER?
 
 
 
 
 
 <ul>
 <li>
 Be part of a strong, agile, and diverse team that creates meaningful experiences across multiple industries &mdash; and grows together by learning from each other.
 </li>
 <li>
 Explore career opportunities across different brands and sectors within our Group.
 </li>
 <li>
 Enjoy exclusive &lsquo;&rsquo;B&Idot;Z Employee Discount&rsquo;&rsquo; and &lsquo;&rsquo;Family &amp; Friends Days.&rsquo;&rsquo;
 </li>
 <li>
 Access our B&Idot;Z Flexible Experience Package, offering unique and memorable experiences across our brands.
 </li>
 <li>
 Celebrate life&rsquo;s special moments with our child and marriage gifts
 </li>
 <li>
 Benefit from our well-being&ndash;focused employee support line
 </li>
 </ul>
</div>

Assistant Restaurant Manager

Prometeia

<div>
 
 
 Senior Credit Risk Modeller
 
 
 
 
 
 
 Are you curious and ready to accept a new challenge in your career? Are you eager to join a dynamic company and bring innovation through your work and skills?
 
 
 Prometeia offers you opportunities for growth and training in a Group with over 1000 professionals working for more than 500 clients in 20 countries around the world.
 
 
 Among the European leaders in Enterprise Risk Management and Wealth &amp; Asset Management solutions, Prometeia is looking for a Senior Credit Risk Modeller for its Istanbul office.
 
 
 The selected candidate will support project managers and join teams specialized in risk management, operating on consulting projects for the main banking and financial intermediaries groups.
 
 
 
 
 
 
 MAIN TASKS:
 
 
 
 The successful candidate will join a specialized team based in Istanbul, operating within credit risk modelling and advisory projects for financial intermediaries. The senior consultant will support the project managers in the management of the activities relating to the following areas:
 
 <ul>
 <li>
 Development and implementation of risk parameter estimation (PD, LGD, EAD), satellite and ECL (IFRS 9) models;
 </li>
 <li>
 Development and implementation of portfolio models (Credit VaR) and stress testing;
 </li>
 <li>
 Model validation;
 </li>
 <li>
 Credit risk advisory;
 </li>
 <li>
 Advanced Analytics.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION &amp; EXPERIENCE:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree with excellent marks in Economics/Finance, Statistics or Engineering coupled with sound quantitative knowledge.
 </li>
 <li>
 At least 3-5 years working experience in credit risk modelling.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 Proficiency in both verbal and written English;
 </li>
 <li>
 Practical application of statistical modelling techniques;
 </li>
 <li>
 Experience of using mathematical/statistical computing software or other data mining skills;
 </li>
 <li>
 Proficiency and hands-on experience in coding with
 
 Python and/or R
 
 .
 </li>
 <li>
 Hands-on academic and/or industry experience on one or more of the frameworks and libraries: pandas, NumPy, TensorFlow, Keras, PyTorch, sci-kit-learn is nice tohave
 </li>
 <li>
 Excellent Microsoft Office skills e.g. Excel, Word, PowerPoint and Access
 </li>
 </ul>
 
 
 
 
 
 SOFT SKILLS:
 
 
 <ul>
 <li>
 Strong analytical skills with acute attention to detail
 </li>
 <li>
 Assertive and excellent communication and interpersonal skills
 </li>
 <li>
 Self-motivated driver of performance
 </li>
 <li>
 Time management skills to meet the required deadlines
 </li>
 </ul>
 
 
 
 
 
 LOCATION:
 
 
 
 Istanbul
 
 
 
 
 
 
 OTHER:
 
 
 
 The selected candidate will be offered a career path that may include trips abroad as well as the opportunity to work in a stimulating and dynamic environment, strongly oriented towards the enhancement of resources according to the objectives attained.
 
 
 Applications made without sending an updated cv in English won't be considered.
 
 
 The eligible candidates will be contacted for a preliminary call by the Corporate HR Representatives (Italy-based).
 
 
 
 
 
 
 WHAT WE OFFER:
 
 
 
 
 COMPENSATION, WELFARE &amp; BENEFITS
 
 
 
 Our history, as well as our future, is based on the value of our people. Prometeia&rsquo;s biggest investment is in our people and it concerns every aspect of professional life. We call it &ldquo;Total Compensation&rdquo; and it is made of three elements: Compensation, consisting of a fixed and a variable component, a Welfare Plan active since 2015 &ndash;we were among the first companies in Italy to introduce it&ndash;, and Benefits, including all initiatives for the well-being of our people.
 
 
 
 
 
 
 REMOTE WORKING
 
 
 
 Flexibility is an intrinsic value of our way of working. In Prometeia, remote working is an organizational method based on trust. It results in benefits in terms of work/life balance, impact on the environment and optimization of company results through autonomy and empowerment of people.
 
 
 
 
 
 
 PEOPLE PROGRAM
 
 
 
 Our evaluation system is based on the full enhancement of our people and on continuous dialogue as a stimulus for regular, mutual professional and personal growth. Within the projects, several moments are dedicated to transparent discussions between managers and team members. This allows for reciprocal and prompt feedback. The process is fully digitalized and aimed at continuously improving the strategic growth of both the individual and the company.
 
 
 
 
 
 
 TRAINING
 
 
 
 Prometeia means continuous training. We provide an average of 11 days of training per year to our people, in person and online. We pay specific attention to younger colleagues, the protagonists of dedicated growth programs, and to the continuous sharing and internal transfer of know-how and skills. On-the-job training is also important and is made of immediate and direct confrontation with the market.
 
 
 
 
 
 
 WIN/WIN POLICY
 
 
 
 If you are one of our employees and you recommend a person who is later hired, you are entitled to a financial bonus! This is an important opportunity to contribute to the growth of Prometeia as a whole, by attracting acknowledged market professionals and new tech talents.
 
 
 
 
 
 
 PHYGITAL MANAGEMENT
 
 
 
 We have completely digitalized the management of our physical and virtual environments through the dedicated app Pr(Home)teia. Access to the office, remote working, workstations, meeting rooms, carpooling... everything is just a click away.
 
 
 
 
 
 
 COMMUNITY
 
 
 
 Our Community is highly diverse, as are the skills of the people who are part of it and who share its values, and the individuals and organizations directly or indirectly involved in our activities. Clients, People of the Group, Alumni, Institutions, Academia, non-profit entities we actively cooperate with are stakeholders representing a great value for us in terms of trust and collaboration.
 
 
 
 
 
 
 DIVERSITY
 
 
 
 We promote and respect equal opportunities and consider differences as a value. Diversity &amp; Inclusion are fundamental values: from the recruitment phase to everyday life, promoted also through dedicated training moments to develop individual sensitivities and uniqueness.
 
 
 
 
 
 
 IMPACT
 
 
 
 We responsibly take an active role towards the environment, territories and communities we operate in. Our Headquarter in Bologna has obtained the Leed Gold Certification, one of the highest awards recognizing the efficiency of the building in terms of energy and water savings, CO2 emissions reduction, and improvement of the ecological quality of interiors, materials and resources. In the Sustainability Report we outline the results achieved within the 17 Sustainable Development Goals (SDGs) of the 2030 Agenda drafted by the UN in 2016, that we have been supporting since 2020.
 
 
 
</div>

Senior Credit Risk Modeller

Medsien Inc.

<div>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate Product Support Specialist to join our team of talented and inspiring colleagues in a fast-paced environment. 
 
As a Product Support Specialist, you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

As a Product Support Specialist, you will:
<ul>
<li>Provide product support to B2B clients by addressing product-related questions and technical issues,</li>
<li>Track and manage support tickets, ensuring timely updates and resolution,</li>
<li>Ensure a healthy communication line among teams,</li>
<li>Collaborate with Operations, Product and Engineering to enhance customer experience,</li>
<li>Help communicate product updates and strategy with internal stakeholders and executives.</li>
</ul>
Requirements:
<ul>
<li>Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.</li>
<li>Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.</li>
<li>Strong multitasking skills with the ability to manage multiple priorities simultaneously.</li>
<li>Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.</li>
<li>Experience with B2C products and working with end users.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Bachelor's degree.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
<li>0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.</li>
</ul>
For this position, we offer:
<ul>
<li>competitive USD salary,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
Please bear in mind that:
<ul>
<li>This position's work hours are 14:00-22:00 during work days.</li>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.</li>
<li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
Our Process

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!

Please visit the below links for GDPR details:

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</div>

Product Support Specialist

Podogen Cosmetic

Part-Time Sales &amp; Marketing Assistant (Bilingual &ndash; English &amp; Turkish)Nişantaşı, Istanbul (Office-Based) Part-Time (3 Days per Week | ~21 Hours)About the RoleWe are looking for a motivated and detail-oriented Sales &amp; Marketing Assistant to support the growth of Podogen London, a premium cosmetic brand focused on hand, foot, and nail care.This is a flexible, part-time role ideal for someone who enjoys working in a fast-paced startup environment and wants hands-on experience in both sales and marketing.Key Responsibilities<ul><li>Support daily sales activities, including customer follow-ups and order coordination</li><li>Assist in developing and executing marketing campaigns (digital &amp; offline)</li><li>Manage and respond to customer enquiries (online and offline channels)</li><li>Help coordinate retail, distributor, and partnership outreach</li><li>Assist with social media content planning and posting</li><li>Maintain and update CRM, sales records, and reports</li><li>Support with events, promotions, and brand activations</li><li>Conduct basic market and competitor research</li></ul>Requirements<ul><li>Fluent in English and Turkish (spoken and written)</li><li>Strong communication and interpersonal skills</li><li>Highly organised with attention to detail</li><li>Proactive, self-motivated, and comfortable in a startup environment</li><li>Basic understanding of sales and marketing principles</li><li>Proficiency in Microsoft Office / Google Workspace</li><li>Experience in the cosmetics, beauty, or personal care sector is a plus</li></ul>What We Offer<ul><li>Competitive part-time salary + performance-based bonus</li><li>Flexible working hours (within agreed schedule)</li><li>Opportunity to grow within a fast-growing international brand</li><li>Hands-on experience across sales, marketing, and business development</li><li>Dynamic and supportive startup environment</li></ul>How to ApplyPlease send your CV and a short introduction to:info@podogen.comJob Type: Part-timePay: 14,000.00TRY - 17,000.00TRY per monthWork Location: Hybrid remote in Nişantaşı

Sales Assistant

<div>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate Marketing Automation &amp; Growth Specialist to join our team of talented and inspiring colleagues in a fast-paced environment.

Reporting to our Marketing Manager, our Marketing Automation &amp; Growth Specialist will design, manage, and optimize complex HubSpot workflows and automations, including email nurtures, lifecycle management, lead and customer segmentation, and triggered campaigns, and act as an internal HubSpot subject matter expert.

As a Marketing Automation &amp; Growth Specialist, you will:
<ul>
<li>Support full-funnel lifecycle marketing, from lead acquisition through customer engagement and expansion.</li>
<li>Own HubSpot data hygiene, segmentation strategy, and overall database health.</li>
<li>Partner with Salesforce administrators to ensure clean syncs and accurate reporting between HubSpot and Salesforce.</li>
<li>Execute and optimize paid advertising campaigns across Google Ads, LinkedIn Ads, and Meta, leveraging PPC, SEM, audience targeting, A/B testing, and conversion optimization strategies.</li>
<li>Build UTM architecture across multiple channels and marketing initiatives, develop advanced dashboards and reporting systems with granular detail, and monitor campaign performance to generate actionable insights from marketing analytics.</li>
<li>Collaborate with sales and operations teams to ensure effective campaign execution and reporting.</li>
</ul>
Please apply if you have:
<ul>
<li>Experience building and managing marketing automation programs in HubSpot.</li>
<li>Strong understanding of marketing funnels, lifecycle marketing, and lead management.</li>
<li>Hands-on experience (1-2 years) in Google Ads, LinkedIn Ads, and Meta Ads.</li>
<li>Ability to manage the end-to-end paid campaign process: setup, targeting, creative coordination, optimization, and reporting.</li>
<li>Experience with marketing data management, segmentation, and CRM integrations.</li>
<li>Proficiency with web analytics platforms such as Google Analytics, Google Search Console.</li>
<li>Strong analytical mindset with experience running A/B tests and performance optimization.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Bachelor's degree in a related field.</li>
<li>Outstanding communication skills.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
</ul>
Nice to have:
<ul>
<li>Experience working in B2B SaaS or healthcare technology marketing environments.</li>
<li>Familiarity with data visualization tools such as Looker Studio (Google Data Studio) or similar reporting platforms.</li>
<li>Experience working with HubSpot&ndash;Salesforce integrations and CRM data synchronization.</li>
<li>Experience using project management tools such as Asana or similar ticketing/task management systems.</li>
</ul>
For this position, we offer:
<ul>
<li>competitive USD salary,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities from Istanbul,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
Please bear in mind that:
<ul>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.
</li><li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
Our Process

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!

Please visit the below links for GDPR details:

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</div>

Marketing Automation & Growth Specialist

<div>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. As a Marketing Researcher, you will directly report to the Marketing Manager and work closely with the C-suite executives. We are looking for a candidate who is passionate about analyzing complex information and learning abstract concepts.

Please be informed that this is an individual contributor contractor position.

Responsibilities
<ul>
<li>Dig out the information and become an expert in US health care.</li>
<li>Build, develop the expertise and know-how and share inputs to drive commercial strategy.</li>
<li>Conduct comprehensive market analytics to identify trends, competition, and industry insights. Use data analysis, market studies, and feedback from sales and customer interviews to forecast market opportunities, understand competition, and support product success.</li>
<li>Analyze competition and create competitor intelligence overviews. Study environmental changes, including macroeconomic, legal, and technological factors, that may impact products and services. Disseminate insights internally towards other relevant departments.</li>
<li>Summarize the findings in a structured manner to assist the C-suite for strategical decision making.</li>
<li>Conduct in-depth desktop research on healthcare and senior care trends, evidence, and innovations, translating complex technical information into clear content that aligns with the brand voice and resonates with physicians and healthcare teams.</li>
<li>Be responsible for preparing monthly strategic reviews, biannual healthcare trends presentations, and strategic content plans aligned with brand and business priorities.</li>
<li>Develop high-quality, publication-ready content, including white papers, eBooks, guides, and research briefs, either in unbranded, scientific formats or branded, data-driven reports.</li>
</ul>
Qualifications / Desired Skills
<ul>
<li>Master's or PhD degrees in public administration, medicine, public health, psychology or similar fields.</li>
<li>Creative, driven and can navigate through ambiguity and a desire to work in a fast-paced, results-driven environment.</li>
<li>Able to effectively leverage AI-assisted tools such as NotebookLM and related platforms to enhance research workflows, structure technical information, and produce high-quality written content efficiently.</li>
<li>Self-starter and a Doer who can work well with individuals at all levels.</li>
<li>A naturally curious person who is open to new approaches/ ideas and eager to learn and stretch his/her boundaries.</li>
<li>Perfect English skills; both written and oral.</li>
<li>Residing in Istanbul city center.</li>
</ul>
Benefits we offer
<ul>
<li>Competitive salary</li>
<li>Flexible vacation and PTO policies</li>
<li>Fully remote work opportunities</li>
<li>Training, mentorship, and coaching from leadership</li>
</ul>
Please bear in mind that:
<ul>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.
</li><li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
Our Process

We'll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!</div>

Healthcare Researcher

Explore 271+ Hebrew english customer support consultant hospitality remote in Istanbul this May. Find roles across top companies and apply now to boost your career.