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hebrew english customer support consultant hospitality remote

SupportYourApp

<div>Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.
What you will do:<ul><li>
Deliver outstanding customer support via phone calls, chats, and emails;</li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul>
What you need to succeed in this role:
<ul><li>Excellent Hebrew and English skills (C1 for both spoken and written);</li><li>
At least 6 months of experience in a customer support role;</li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul>
Will be a great plus:
<ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul>
Benefits:
<ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully remotely;</li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.</div>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Build
 
 
 
 As part of SAP&rsquo;s Enterprise Architecture team, you will lead customers through their digital transformation journeys &mdash; from strategy to execution. You&rsquo;ll help shape their NorthStar Enterprise Architecture, guide clean core adoption, and translate architectural visions into tangible outcomes through SAP solutions, including the Business Technology Platform (BTP).
 
 
 
 You Will
 
 
 
 Advise customers on future-proofing their IT landscapes, helping them simplify, modernize, and accelerate innovation.
 
 
 Collaboratively develop a capability/application as-is and target the enterprise architecture model based on SAP&rsquo;s reference industry architecture
 
 
 Drive the Clean Core imperative by reducing complexity, consolidating systems, and streamlining processes.
 
 
 Enable organizations to realize the full value of SAP BTP through integration, extensibility, and process optimization.
 
 
 Advise and drive AI capability Adoption across the customer organization
 
 
 Act as a trusted advisor across business and IT functions, helping customers align technology decisions with strategic business goals.
 
 
 Work collaboratively with senior stakeholders to drive adoption and consumption of customers cloud subscriptions
 
 
 
 What You Bring
 
 
 
 You are a seasoned professional who combines deep technical expertise with business acumen and a genuine empathy for customers.
 
 
 
 Must-have
 
 
 
 10+ years of experience in customer-facing roles (e.g., Program Manager, Architect, Customer Engagement, Customer Advisory).
 
 
 SAP implementation, transformation experience as a consultant, program director or internal IT .
 
 
 Proven track record in delivering enterprise business transformations through large-scale application delivery.
 
 
 Demonstrated S/4HANA technical and/or SAP S/4HANA application/functional knowledge through active transformation projects.
 
 
 Ability to operate in large and complex organizations with multiple stakeholders
 
 
 Exceptional communication, influencing, and negotiation skills in English, with the ability to engage senior stakeholders across IT and business.
 
 
 Fluency in at least one of the following languages is mandatory required: Spanish, Turkish, Portuguese, Hebrew, or Greek.
 
 
 Ability to operate in large and complex organizations with multiple stakeholders
 
 
 
 Nice To Have
 
 
 
 Experience using SAP LeanIX and Signavio to document architectures and business processes.
 
 
 Familiarity with both cloud SAP solutions.
 
 
 BTP Certifications (Integration Suite, SAP Build).
 
 
 Professional Certifications such as SAP Enterprise Architecture Framework (LeanIX EAM), SAP Certified Professional&ndash;Enterprise Architect (P_SAPEA_2023), or TOGAF.
 
 
 
 Where you belong
 
 
 
 Join a diverse and passionate team of SAP Enterprise Architects driving meaningful digital transformation across industries.
 
 
 We collaborate closely with various SAP resources, turning strategy into execution with a focus on innovation, sustainability, and business impact.
 
 
 
 In Our Team, You&rsquo;ll Find
 
 
 
 A collaborative environment that values continuous learning and thought leadership.
 
 
 Opportunities to influence SAP&rsquo;s strategic direction and shape customer success stories.
 
 
 A culture that celebrates curiosity, creativity, and shared purpose &mdash; where technology serves both people and the planet.
 
 
 Together, we&rsquo;re building a digitally empowered world where innovation meets responsibility.
 
 
 Location
 
 
 Spain, Turkey, Portugal, Israel or Greece
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Applications from disabled individuals are welcome. Applicants must hold a disability certificate, and please specify the type of disability in the resume. ( 歡迎身心障礙障人士投遞履歷、需持有身心障礙手冊 、履歷表請註明是何種類別之身心障礙)
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 442532 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

RISE Enterprise Architect - Driving Adoption and Business Outcomes

Hilton

<div>Senior Account Executive T&uuml;rkiye
Job Description
Position Title: Senior Account Executive T&uuml;rkiye
Reports to Title: Director W &amp; S Europe Customer Engagement
Location: Istanbul
About Hilton
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7300 properties and more than 1,000,000 rooms in 124 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 22 world-class brands.
About Hilton Supply Management
Hilton Supply Management (HSM) uses their expertise to forecast and proactively manage the supply chain of hotels. With more than 15,000 hotels in our program (including over 8,000 non-Hilton-branded hotels), HSM drives massive economies of scale and negotiates competitive contracts with industry-leading suppliers &ndash; ensuring direct savings on the product &amp; services their hotel partners use most.
Position Statement
The role will report into the Director Customer Engagement West &amp; South Europe and you will work closely with the Regional Procurement Manager T&uuml;rkiye and team. You will be responsible for business development and account management of all hotels while driving additional scale and revenue to the Hilton.
Position Summary:
Account Management and Business Development (65%)<ul><li>
Visit partner hotels to realize operational savings using HSM&rsquo;s suppliers.</li><li>
The first point of contact for clients in region.</li><li>
Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone.</li><li>
Explore opportunities for new and existing customers.</li><li>
Engage professionally with various hotel stakeholders.</li><li>
Find new customers (leads) and excite them for HSM services.</li><li>
Onboard new Hotels, make sure they are familiar to our suppliers &amp; purchasing software.</li><li>
Perform follow up duties.</li><li>
Review data to determine opportunities &amp; improvements.</li><li>
Develop and execute account plan for each customer.</li><li>
Monitor participation to Hilton Programs to drive scale, savings &amp; revenue.</li><li>
Assist customers in understanding product needs including the determination of product usage and specifications along with seeking new, alternate or better products.</li><li>
Communicate information regularly to customers, hotel purchasing team members and or other hotel departments as and when needed.</li><li>
Producing pricing benchmarks on customer&rsquo;s incumbent suppliers to show value of HSM, including new market trends.</li><li>
Ensuring Hilton Supply Management knowledge is up to date.</li></ul>
Data Management (15%)<ul><li>
Gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, and Customer Information.</li><li>
Ensure all enquiries within specific areas of responsibility are responded promptly with satisfactory resolution.</li><li>
Maintain systems and procedural documentation including contracts management across all client bases.</li><li>
Assist with onboarding process for new customers including but not limited to eProcurement installation, supplier orientation and kick off meetings.</li><li>
Review list of Hotels&rsquo; purchases and advise the Hotels on the nominated supplier.</li><li>
Work with multiple data streams to evaluate customer accounts.</li></ul>
Administrative &amp; Support Activities (20%)<ul><li>
Collaborate and provide project and general admin support to the Supply Management team, including filing, maintenance of forms and documentation.</li><li>
Provide training and implementation of Birch Street for new properties.</li><li>
Business Development and Account Management presentations.</li><li>
Attends departmental meetings pertinent to work assignments and topics of analysis.</li><li>
Assists with scheduling of meetings, bookings and conference calls including preparation of associated support materials relevant to Business Development &amp; Account Management.</li><li>
Researches and responds to information requests from customers and management.</li><li>
Work with other teams to arrange for accurate and timely billing to customers.</li><li>
Other job duties as assigned.</li></ul>
Qualifications &ndash; Minimum Criteria: 
The success in this role will demonstrate itself through the following attributes and skills:<ul><li>
Experience in an account management environment with affinity to hospitality industry.</li><li>
Excellent written and verbal communication skills including the ability to explain analytical topics.</li><li>
Results driven, ambitious and motivated.</li><li>
Strong interpersonal and relationship building skills.</li><li>
Ability to work under pressure with a flexible approach to effectively handle multiple demands.</li><li>
Proficient to good level in Excel with the ability to quickly learn new programs as required.</li><li>
Work co-operatively with colleagues in the department to ensure team commitment.</li><li>
Take part in all necessary training offered and be proactive in requesting training to meet personal developmental needs.</li><li>
Looking for an enthusiast person, a storyteller passionate by hospitality &amp; F&amp;D industry!</li></ul>
Qualifications/Experience &ndash; Minimum Criteria:<ul><li>
Education: Bachelor Degree or equivalent.</li><li>
Preferably min. 12 months experience in a similar role.</li><li>
30% to 40% of travel time required mostly across T&uuml;rkiye.</li><li>
Must be fluent in Turkish and English. Greek will be a plus</li></ul></div>

Senior Account Executive Türkiye

Medsien Inc.

<div>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. As a Marketing Researcher, you will directly report to the Marketing Manager and work closely with the C-suite executives. We are looking for a candidate who is passionate about analyzing complex information and learning abstract concepts.

Please be informed that this is an individual contributor contractor position.

Responsibilities
<ul>
<li>Dig out the information and become an expert in US health care.</li>
<li>Build, develop the expertise and know-how and share inputs to drive commercial strategy.</li>
<li>Conduct comprehensive market analytics to identify trends, competition, and industry insights. Use data analysis, market studies, and feedback from sales and customer interviews to forecast market opportunities, understand competition, and support product success.</li>
<li>Analyze competition and create competitor intelligence overviews. Study environmental changes, including macroeconomic, legal, and technological factors, that may impact products and services. Disseminate insights internally towards other relevant departments.</li>
<li>Summarize the findings in a structured manner to assist the C-suite for strategical decision making.</li>
<li>Conduct in-depth desktop research on healthcare and senior care trends, evidence, and innovations, translating complex technical information into clear content that aligns with the brand voice and resonates with physicians and healthcare teams.</li>
<li>Be responsible for preparing monthly strategic reviews, biannual healthcare trends presentations, and strategic content plans aligned with brand and business priorities.</li>
<li>Develop high-quality, publication-ready content, including white papers, eBooks, guides, and research briefs, either in unbranded, scientific formats or branded, data-driven reports.</li>
</ul>
Qualifications / Desired Skills
<ul>
<li>Master's or PhD degrees in public administration, medicine, public health, psychology or similar fields.</li>
<li>Creative, driven and can navigate through ambiguity and a desire to work in a fast-paced, results-driven environment.</li>
<li>Able to effectively leverage AI-assisted tools such as NotebookLM and related platforms to enhance research workflows, structure technical information, and produce high-quality written content efficiently.</li>
<li>Self-starter and a Doer who can work well with individuals at all levels.</li>
<li>A naturally curious person who is open to new approaches/ ideas and eager to learn and stretch his/her boundaries.</li>
<li>Perfect English skills; both written and oral.</li>
<li>Residing in Istanbul city center.</li>
</ul>
Benefits we offer
<ul>
<li>Competitive salary</li>
<li>Flexible vacation and PTO policies</li>
<li>Fully remote work opportunities</li>
<li>Training, mentorship, and coaching from leadership</li>
</ul>
Please bear in mind that:
<ul>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.
</li><li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
Our Process

We'll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!</div>

Healthcare Researcher

GoStudent

<div>The Role at a Snapshot

You will be embedded in our Global Support Hub in Istanbul, focused on ensuring the quality of our customer-facing support interactions and helping turn customer feedback into tangible improvements. You'll work across support channels, own feedback collection and analysis, and translate insights into campaigns that improve the customer experience at scale

Location 
Istanbul (hybrid) or Turkey (remote)

Your Role in Our Mission:
<ul>
<li>Review and score agent interactions across support channels (chat, phone, email) against defined quality frameworks</li>
<li>Identify patterns in agent performance, flag recurring issues, and share structured feedback with team leads</li>
<li>Participate in calibration sessions and help maintain consistency in QA scoring</li>
<li>Analyse customer feedback across channels &mdash; including post-interaction CSAT, NPS, public reviews (TrustPilot, Google), and call transcripts</li>
<li>Manage operational feedback pipelines and own the follow-up workflows for customer feedback tickets</li>
<li>Identify friction points in the customer journey and proactively propose improvements backed by data</li>
<li>Support the design and execution of CRM campaigns tied to customer experience touchpoints &mdash; feedback collection, re-engagement flows, review solicitation</li>
<li>Monitor campaign performance and contribute to optimisation based on engagement and customer outcomes</li>
</ul>
What will you bring:
<ul>
<li>1&ndash;2 years of experience in customer experience, quality assurance, CRM, or a related field</li>
<li>Strong analytical mindset &mdash; comfortable working with data, spotting trends, and drawing clear conclusions</li>
<li>Highly organised and able to manage multiple workstreams simultaneously</li>
<li>Clear and structured communicator in both English and Turkish (native Turkish required)</li>
<li>Hands-on experience with CRM or marketing automation tools (HubSpot, Customer.io, or similar) is a plus</li>
<li>Familiarity with customer feedback methodologies (NPS, CSAT) is a plus</li>
<li>Genuine curiosity about why customers feel the way they do &mdash; and motivation to act on it</li></ul> 


Our way to develop your full potential:
<ul>
<li>Flexible &amp; focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.</li>
<li>We grow together: Continue your career with clear development paths and our Spark! Growth &amp; Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself</li>
<li>Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.</li>
<li>Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.</li></ul> 


Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &quot;who we are&quot;! 


If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 
Please upload your CV in PDF format, preferably in English as DOC format may not be supported. 
Disclose Privacy &amp; Compliance Information</div>

QA & CX Specialist

Gizli

<div>
 
 
 Role Overview
 
 
 
 We are seeking an experienced Executive Assistant / Concierge / Office Manager to provide direct support to family principals, manage lifestyle and concierge services, and oversee day-to-day office operations,
 
 to be assigned within one of Turkey&rsquo;s largest holding groups.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Complex calendar, meeting, and travel management
 </li>
 <li>
 High-level correspondence, documentation, and stakeholder coordination
 </li>
 <li>
 End-to-end lifestyle and concierge management for family members
 </li>
 <li>
 Bespoke travel planning and management of complex itineraries
 </li>
 <li>
 Priority access and personalized reservations across clubs, and events
 </li>
 <li>
 Coordination of healthcare, education, wellness, and other curated private services
 </li>
 <li>
 Oversight and coordination of other family-related expenses, including tracking and organization of payments (properties, utilities, service charges, household costs)
 </li>
 <li>
 Management of vendors and service providers
 </li>
 <li>
 Proactive, anticipatory support aligned with family preferences
 </li>
 <li>
 Execution of urgent and last-minute requests with absolute confidentiality
 </li>
 <li>
 Oversight of daily office operations, vendors, contracts, and expenses
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 5+ years of experience in a similar role - Private PA, Executive Assistant, or luxury service environments
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Economics, Tourism &amp; Hospitality Management, or related fields
 </li>
 <li>
 Fluent in Turkish and English
 </li>
 <li>
 Highly organized, discreet, and solution-oriented
 </li>
 <li>
 Comfortable operating in high-expectation, fast-paced settings
 </li>
 <li>
 Proficiency in MS Office Programs
 </li>
 </ul>
</div>

Executive Assistant

<div>Non-F&amp;D &amp; Service Procurement Manager<h2 class="jobSectionHeader">
Job Description</h2>
Position Title: Non-F&amp;D &amp; Service Procurement Manager
Department: Hilton Supply Management
Reports to Title: Procurement Manager T&uuml;rkiye
Location: Hilton Regional Office T&uuml;rkiye
<h2 class="jobSectionHeader">About Hilton Supply Management</h2>
Hilton Supply Management (HSM) is the largest hospitality group procurement organization and an integral division within Hilton. HSM manages the supply chain of hotels, both Hilton as non-Hilton branded hotels. With more than 18,000 hotels in our program (including over 10,000 non-Hilton-branded hotels), HSM drives economies of scale and negotiates competitive contracts with industry-leading suppliers &ndash; ensuring direct savings on the product &amp; services for hotel partners.<h2 class="jobSectionHeader">
About Hilton</h2>
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 8,800 properties with more than 1.3M rooms in 139 countries and territories. Founded in 1919, we have defined the hospitality industry and established a portfolio of world-class brands, including our flagship Hilton Hotels &amp; Resorts brand, which is the most recognized hotel brand in the world. We have more than 226 million members in our award&ndash;winning customer loyalty program, Hilton Honors.<h2 class="jobSectionHeader">
Position Statement</h2>
The T&uuml;rkiye region within Hilton Supply Management is responsible for creating and managing strategic contracts for the provision of Non-F&amp;D &amp; Service to all managed properties and those franchise and third-party hotels signed to Hilton Supply Management agreements. Primary responsibilities will be overseeing the entire procurement process and HSM competitiveness, which will include the procurement of Non-F&amp;D &amp; Service categories within the T&uuml;rkiye region.
Position Summary<ul><li>
To plan, organize, direct, and control the Purchasing and Supply Management functions for all Non-Food &amp; Services categories within the specified functional Area for Hilton.</li><li>
Ensuring that technical equipment, engineering services, CAPEX, FF&amp;E, MRO, Energy, Facility Management, and outsourced operational services are procured at the optimal total cost of ownership while adhering to Hilton standards, operational specifications, purchasing best practices, and global procurement policies.</li><li>
Direct supervision and management of reports as detailed.</li><li>
Working with and representing the Purchasing function with key stakeholders such as Finance, Engineering, Operations, and Development.</li><li>
To provide functional and operational management to any corporate or cluster purchasing teams based in the area and to provide support as required to hotel-based purchasing resources across the area.</li><li>
To ensure that all procurement tools (such as Birchstreet, Coupa Smart Spend) are implemented and maintained.</li><li>
Provide effective management to the Non-F&amp;D &amp; Services Buyer (where applicable).</li></ul><h2 class="jobSectionHeader">
Strategic Procurement &amp; Business Operations 55%</h2><ul><li>
Lead local and national tenders within Non-Food &amp; Services categories, including technical projects and service agreements.</li><li>
Negotiate pricing and commercial terms with suppliers at local and national levels.</li><li>
Conduct price benchmarking and lifecycle cost analysis to ensure competitive positioning across M/L, franchised properties, and 3rd party hotels.</li><li>
Maintain supplier data and pricing in procurement systems (e.g., Birchstreet, Coupa Smart Spend).</li><li>
Ensure implementation and compliance with national, pan-European, and global agreements including MSAs and FSAs.</li><li>
Monitor supplier performance and product/service quality.</li><li>
Stay informed on relevant procurement laws, technical regulations, and compliance requirements.</li><li>
Support the growth and implementation of Group Purchasing Organization (GPO) initiatives where applicable</li></ul><h2 class="jobSectionHeader">
Organisational activities 20%</h2><ul><li>
Report directly to National Procurement Manager (NPM)</li><li>
Report on a monthly/or weekly basis to the NPM of current system status, project status, needs of the properties or concerns regarding the suppliers&rsquo; performance and products&rsquo; quality</li><li>
Report contract negotiation results, tenders, savings capture, and cost avoidance in Coupa Smart Spend.</li><li>
Act as the primary liaison between the regional procurement leadership and hotel operations, ensuring seamless communication and alignment of procurement goals.</li><li>
Address technical supply challenges and ensure timely resolution with suppliers.</li><li>
Ensure to receive as much as possible information about local needs and issues.</li><li>
Ensure maximum visibility of local technical requirements and operational risks.</li><li>
Ensure follow-up of consistence item handling internally.</li><li>
Communicate procurement updates, CAPEX frameworks, and service agreements through internal channels.</li><li>
Foster strong relationships with hotel leadership, Engineering, Finance and Operations teams</li></ul><h2 class="jobSectionHeader">
Strategic Development &amp; Compliance 20%</h2><ul><li>
Lead the development and execution of procurement strategies across Non-Food &amp; Services categories, ensuring alignment with brand standards, technical compliance, and ESG targets.</li><li>
Provide strategic guidance to hotel and engineering teams on supplier selection, technical specifications, and cost optimization opportunities.</li><li>
Regularly review and rationalize nominated suppliers across technical and service categories.</li><li>
Be aware of and apply Hilton purchasing, financial and environmental policies, CSR and ESG activities.</li><li>
Ensure hotel teams are informed about nominated suppliers, service standards, and compliance requirements.</li><li>
Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person or via telephone.</li></ul><h2 class="jobSectionHeader">
Human Resources 5%</h2><ul><li>
Provide effective leadership and development to the Non-F&amp;D &amp; Services Buyer (where applicable).</li><li>
Motivate and guide team members to achieve high performance and professional development.</li></ul>
In addition to performance of the essential functions, this position may be required to perform supportive duties as assigned from time to time, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company or departmental objective.<h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Complete knowledge of F&amp;D purchasing procedures and supply chain.</li><li>
Strong understanding of strategic sourcing, CAPEX procurement, lifecycle costing, and contract governance.</li><li>
Demonstrated competence to manage multiple priorities and complex technical projects in a hands-on capacity.</li><li>
Proficiency in sourcing applications and MS Office Suite.</li><li>
BA/BS/Bachelor's Degree or experience in lieu thereof.</li><li>
Excellent negotiation, analytical, and problem-solving skills.</li><li>
Strong interpersonal and communication abilities.</li><li>
High attention to detail and organizational skills.</li><li>
Demonstrated ability to self-motivate, manage multiple priorities and deliver results.</li><li>
Work attitude that exhibits flexibility, drive, good judgment, dependability and ambitions</li><li>
Ability to communicate complex technical and commercial concepts clearly across the organization.
</li></ul><h2 class="jobSectionHeader">Preferred Qualifications</h2><ul><li>
Experience in procurement and supply chain management (minimum 8+ years) in a senior-level role within hospitality or multi-site environments.</li><li>
Strong commercial and negotiation capability managing complex service and CAPEX contracts.</li><li>
Functional knowledge of various global back-office systems (e.g. BSS, NAV, PSFT, Sun, Navision)</li><li>
MS/MA/Master's Degree or experience in lieu thereof</li><li>
Business fluency in Turkish and English; proficiency in an additional language is a plus</li><li>
International or national multi-site experience preferred.</li></ul></div>

Non-F&D & Service Procurement Manager

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