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customer success logistics executive

Nowlun.com

<div>
 Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
 
 
 As we continue to grow, we are seeking an
 
 Customer Success Executive
 
 who will play a crucial role in strengthening client relationships and driving new business opportunities. If you are passionate about leveraging technology to simplify shipping complexities and provide clients with real-time data, we invite you to join our innovative team at Nowlun and contribute to the future of logistics.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Identify and pursue new business opportunities within existing client accounts to drive revenue growth
 </li>
 <li>
 Determine the monthly business volume for each client
 </li>
 <li>
 Identify the types of services required by each client
 </li>
 <li>
 Identify the sources from which the client imports and exports
 </li>
 <li>
 Clearly communicate the services and benefits offered by the company, whether they are service-oriented or accounting-related
 </li>
 <li>
 Seek new clients for the company while maintaining a strong follow-up with current clients
 </li>
 <li>
 Ensure new businesses from one customers are landed smoothly within Nowlun's operation team
 </li>
 <li>
 Manage and nurture relationships with accounts to ensure high levels of client satisfaction and retention
 </li>
 <li>
 Collaborate with cross-functional teams to ensure seamless service delivery and address client needs effectively
 </li>
 <li>
 Conduct regular account reviews to assess performance, identify areas for improvement, and discuss future goals with clients
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2+ years of experience in account engagement or operation within logistics (preferably in freight forwarding or a relevant field).
 </li>
 <li>
 Good understanding of ocean freight processes and pricing structures
 </li>
 <li>
 Excellent communication and interpersonal skills with the ability to build rapport with clients
 </li>
 <li>
 Goal-oriented mindset with a track record of meeting or exceeding sales targets
 </li>
 <li>
 Proficient in using computers and familiar with Office programs and email
 </li>
 <li>
 Familiar with CRM software is a plus
 </li>
 <li>
 Must be open to traveling outside your city for customers meetings
 </li>
 <li>
 Ability to work under pressure and challenging goals
 </li>
 <li>
 Bachelor's degree in Business, Logistics, or a related field is preferred
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel
 </li>
 <li>
 Quarterly Bonus
 </li>
 <li>
 Company Stock Options (we hire partners)
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region
 </li>
 <li>
 Embrace opportunities to learn, grow, and expand your skills every single day
 </li>
 </ul>
</div>

Customer Success Logistics Executive

Nowlun

<div>Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
As we continue to grow, we are seeking an Customer Success Executive who will play a crucial role in strengthening client relationships and driving new business opportunities. If you are passionate about leveraging technology to simplify shipping complexities and provide clients with real-time data, we invite you to join our innovative team at Nowlun and contribute to the future of logistics.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Identify and pursue new business opportunities within existing client accounts to drive revenue growth.</li>
<li>Determine the monthly business volume for each client.</li>
<li>Identify the types of services required by each client.</li>
<li>Identify the sources from which the client imports and exports.</li>
<li>Clearly communicate the services and benefits offered by the company, whether they are service-oriented or accounting-related.</li>
 <li>Seek new clients for the company while maintaining a strong follow-up with current clients.</li>
<li>Ensure new businesses from one customers are landed smoothly within Nowlun's operation team</li>
<li>Manage and nurture relationships with accounts to ensure high levels of client satisfaction and retention.</li>
<li>Collaborate with cross-functional teams to ensure seamless service delivery and address client needs effectively.</li>
<li>Conduct regular account reviews to assess performance, identify areas for improvement, and discuss future goals with clients.</li>
</ul>Requirements<ul>
<li>2+ years of experience in account engagement or operation within logistics (preferably in freight forwarding or a relevant field).
</li><li>Good understanding of ocean freight processes and pricing structures.</li>
<li>Excellent communication and interpersonal skills with the ability to build rapport with clients.</li>
<li>Goal-oriented mindset with a track record of meeting or exceeding sales targets.</li>
<li>Proficient in using computers and familiar with Office programs and email.</li>
<li>Familiar with CRM software is a plus.</li>
<li>Must be open to traveling outside your city for customers meetings.</li>
<li>Ability to work under pressure and challenging goals.</li>
<li>Bachelor&rsquo;s degree in Business, Logistics, or a related field is preferred.</li>
</ul>Benefits<ul>
<li>Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel.</li>
<li>Quarterly Bonus</li>
<li>Company Stock Options (we hire partners)</li>
<li>Private Health Insurance</li>
<li>Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region.</li>
<li>Embrace opportunities to learn, grow, and expand your skills every single day.</li></ul></div>

<div>Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
As we continue to grow, we are seeking a Senior Customoer Success Executive who will play a crucial role in strengthening client relationships and driving new business opportunities. If you are passionate about leveraging technology to simplify shipping complexities and provide clients with real-time data, we invite you to join our innovative team at Nowlun and contribute to the future of logistics.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Identify and pursue new business opportunities within existing client accounts to drive revenue growth.</li>
<li>Ensure new businesses from one customers are landed smoothly within Nowlun's operation team</li>
<li>Manage and nurture relationships with key accounts to ensure high levels of client satisfaction and retention.</li>
<li>Collaborate with cross-functional teams to ensure seamless service delivery and address client needs effectively.</li>
<li>Utilize data analytics to provide strategic insights and recommendations to clients regarding their shipping and logistics needs.</li>
<li>Conduct regular account reviews to assess performance, identify areas for improvement, and discuss future goals with clients.</li>
<li>Develop and implement account engagement strategies that align with Nowlun's overall business objectives.</li>
<li>Stay updated on industry trends and developments to position Nowlun as a leader in digital freight forwarding.</li>
</ul>Requirements<ul>
<li>5+ years of experience in account engagement or operation within logistics (preferably in freight forwarding or a relevant field).
</li><li>Strong understanding of ocean freight processes and pricing structures.</li>
<li>Excellent communication and interpersonal skills with the ability to build rapport with clients.</li>
<li>Demonstrated ability to analyze data and provide actionable insights to clients.</li>
<li>Goal-oriented mindset with a track record of meeting or exceeding sales targets.</li>
<li>Proficiency in CRM software.</li>
<li>Bachelor&rsquo;s degree in Business, Logistics, or a related field is preferred.</li>
</ul>Benefits<ul>
<li>Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel.</li>
<li>Quarterly Bonus</li>
<li>Company Stock Options (we hire partners)</li>
<li>Private Health Insurance</li>
<li>Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region.</li>
<li>Embrace opportunities to learn, grow, and expand your skills every single day.</li></ul></div>

Senior Customer Success Logistics Executive

Accenture

<div>Executive Assistant Analyst
Location: Cairo, Egypt
Accenture is a leading global professional services company that helps the world&rsquo;s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services&mdash;creating tangible value at speed and scale. We are a talent and innovation led company serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world&rsquo;s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability.
We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy &amp; Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360&deg; value, enable us to help our clients succeed and build trusted, lasting relationships.
We measure our success by the 360&deg; value we create for our clients, each other, our shareholders, partners and communities.
The role of an executive assistant is important to the success of the executive and, as a result, the company. An executive assistant helps the executive for whom they work with tasks such as scheduling; reviewing, prioritizing and responding to emails; answering and returning phone calls; organizing documents; maintaining records; taking notes at meetings and any other administrative tasks that help the executive perform their job.
Key responsibilities may include:<ul><li>Manage scheduling for company executive(s)</li><li>Draft, review and send communications on behalf of company executive(s)</li><li>Organize and prepare for meetings, including gathering documents and attending to logistics of meetings</li><li>Office Administration</li><li>Answer and respond to phone calls, communicate messages and information to the executive</li><li>Prioritize emails and respond when necessary</li><li>Coordinate travel arrangements</li><li>Maintain various records and documents for company executive(s)</li></ul></div>
 
<ul><li>Excellent written and verbal communication skills</li><li>
5 to 6 years of work experience within the executive support space</li><li>
Bachelors degree or equivalent</li><li>
Time-management skills</li><li>
Ability to pay attention to detail</li><li>
Organization skills</li><li>
Ability to multitask</li><li>
Basic understanding of frequently used computer software and programs, such as Microsoft Office</li><li>
Interpersonal skills</li></ul>

Executive Assistant

<div>
 
 
 Job Title:
 
 &nbsp;Senior Sales Executive or Sales Executive (Freight Forwarding)
 
 
 
 Location:
 
 &nbsp;
 
 
 Head Office &ndash; Arkan Mall &ndash; Sheikh Zayed
 
 
 Alex Office
 
 
 Airport Office
 
 
 
 Job Type:
 
 &nbsp;Full-time
 
 
 
 Job Summary:
 
 
 
 
 We are seeking a dynamic and results-driven&nbsp;Senior Sales Executive Or Sales Executive
 
 &nbsp;to join our freight forwarding team in Egypt. The ideal candidate will be responsible for generating new business opportunities, building strong client relationships, and promoting our logistics and supply chain solutions. The role requires a deep understanding of freight forwarding services (air, ocean, and land), customs clearance, and trade compliance in the Egyptian market.
 
 
 
 Key Responsibilities:
 
 
 
 
 &middot;&nbsp;&nbsp;Identify and pursue new sales opportunities in freight forwarding (import/export, sea freight, air freight, road transport, and customs clearance).
 
 
 
 
 &middot;&nbsp;&nbsp;Develop and maintain strong relationships with clients, including shippers, importers, exporters, and manufacturers.
 
 
 
 
 &middot;&nbsp;&nbsp;Prepare and present sales proposals, negotiate contracts, and close deals to meet revenue targets.
 
 
 
 
 &middot;&nbsp;&nbsp;Stay updated on market trends, competitor activities, and industry regulations in Egypt.
 
 
 
 
 &middot;&nbsp;&nbsp;Collaborate with operations and customer service teams to ensure smooth service delivery.
 
 
 
 
 &middot;&nbsp;&nbsp;Attend industry events, trade shows, and networking sessions to expand the company&rsquo;s client base.
 
 
 
 
 &middot;&nbsp;&nbsp;Provide regular sales reports and forecasts to management.
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 &middot;&nbsp;&nbsp;Bachelor&rsquo;s degree in business, Logistics, Supply Chain, or a related field.
 
 
 
 
 &middot;&nbsp;&nbsp;Minimum 2-6 years of sales experience in freight forwarding, logistics, or shipping.
 
 
 
 
 &middot;&nbsp;&nbsp;Strong knowledge of Incoterms, customs procedures, and documentation in Egypt.
 
 
 
 
 &middot;&nbsp;&nbsp;Excellent communication, negotiation, and presentation skills.
 
 
 
 
 &middot;&nbsp;&nbsp;Proven track record of meeting or exceeding sales targets.
 
 
 
 
 &middot;&nbsp;&nbsp;Proficiency in English (written and spoken); Arabic is a must.
 
 
 
 
 &middot;&nbsp;&nbsp;Self-motivated, proactive, and able to work independently.
 
 
 
 
 Preferred Qualifications:
 
 
 
 
 &middot;&nbsp;&nbsp;Existing client portfolio in the logistics/freight industry.
 
 
 
 
 &middot;&nbsp;&nbsp;Familiarity with CRM software (e.g., Salesforce).
 
 
 
 
 &middot;&nbsp;&nbsp;Knowledge of major trade lanes and key ports in Egypt (Alexandria, Port Said, Sokhna).
 
 
 
 
 &middot;
 
 
 have experience in freight Forwarding
 
 
 
 
 Benefits:
 
 
 
 
 . Competitive salary and commission scheme.
 
 
 
 
 &middot; Competitive annual increases.
 
 
 
 &middot;
 
 Comprehensive medical insurance
 
 
 
 
 &middot; Social Insurance
 
 
 
 
 How to Apply:
 
 
 
 
 Interested candidates should send their CV to
 
 hr@teu-eg.com
 
 
 
 01280759800 (WhatsApp)
 
 
</div>

Sales Executive

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 The role:
 
 
 
 We are seeking a visionary and data-driven Head of PUDO (Pick-up &amp; Drop-off Points) to design, build, and scale our nationwide PUDO network. This leader will be responsible for acquiring, onboarding, and managing a large ecosystem of partner locations while ensuring seamless integration with our technology platform. The goal is to establish 2,000+ pickup points, strategically selected using delivery heat maps to maximize customer convenience and proximity. The ideal candidate is both strategic and hands-on: capable of building and leading a team, driving innovation in service-level automation, and leveraging data to design processes that scale efficiently.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Build and scale a 2,000+ PUDO point network, guided by delivery heat maps and customer density analysis.
 </li>
 <li>
 Identify and acquire retail, convenience, and logistics partners to join the PUDO ecosystem.
 </li>
 <li>
 Negotiate and secure long-term partnerships to ensure stability and growth of the network.
 </li>
 <li>
 Recruit, lead, and mentor a high-performing team focused on partner acquisition, onboarding, and management.
 </li>
 <li>
 Establish a performance-driven culture with clear KPIs, goals, and success metrics.
 </li>
 <li>
 Collaborate with product and tech teams to ensure all partners are connected through a unified PUDO platform.
 </li>
 <li>
 Drive end-to-end automation of partner onboarding, tracking, and reporting processes.
 </li>
 <li>
 Define and monitor SLA metrics, ensuring service consistency and reliability.
 </li>
 <li>
 Use customer and delivery data to identify optimal PUDO locations and expansion priorities.Continuously refine network design to improve proximity, convenience, and cost efficiency.
 </li>
 <li>
 Provide strategic insights to improve delivery experience, reduce last-mile costs, and enhance customer satisfaction.
 
 
 
 </li>
 </ul>
 
 Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Proven experience in quick commerce (Q-commerce) or e-commerce logistics is a must.
 </li>
 <li>
 Strong background in building and scaling partner ecosystems (preferably 1,000+ sites or equivalent).
 </li>
 <li>
 Exceptional data-driven decision-making skills, with the ability to translate insights into action.
 </li>
 <li>
 Deep understanding of last-mile logistics, delivery operations, and retail partnerships.
 </li>
 <li>
 Strong knowledge of logistics tech platforms, integrations, and automation tools.
 </li>
 <li>
 Excellent leadership, negotiation, and stakeholder management skills.
 </li>
 <li>
 Ability to thrive in a fast-paced, high-growth environment.
 </li>
 <li>
 Key KPIs for Success
 </li>
 <li>
 Number of Successful Partners Onboarded &ndash; measured by active and fully integrated PUDO points.
 </li>
 <li>
 SLA of Partner Onboarding &ndash; time from partner sign-up to live activation.
 </li>
 <li>
 Geofence Accuracy &ndash; precision of partner locations within defined customer delivery zones.
 </li>
 <li>
 Heat Map Prioritization &ndash; alignment of new PUDO points with high-demand customer clusters.
 </li>
 <li>
 Opportunity to build and scale a national PUDO network from the ground up.
 </li>
 <li>
 A leadership role with direct impact on customer experience and last-mile efficiency.
 </li>
 <li>
 Competitive compensation and benefits package.
 </li>
 <li>
 Dynamic, innovative, and growth-oriented company culture
 
 </li>
 </ul>
</div>

Head Of Delivery Solutions

Burhan Technology Computer Co. W.L.L.

Job Title: Customer Service ExecutiveJob Type: Full Time &ndash; RemoteJob Location: EgyptJob Industry: IT Hardware ServicesJob Description:We are seeking a highly motivated and skilled Arabic-English Speaking Customer Service Executive to join our IT E-Commerce Platform&rsquo;s customer support team located in Kuwait.Responsibilities:&middot; Customer Support: Communicate with customers primarily via email, chat, and phone in a professional and friendly manner to provide assistance, resolve issues, and answer inquiries related to our gadgets and IT Electronic products, orders, shipping, returns, and general website usage.&middot; Language Proficiency: Possess fluency in both Arabic and English to effectively communicate with customers and provide support in their preferred language, particularly related to electronics and its technical specifications.&middot; Product Knowledge: Develop a comprehensive understanding of our electronic product catalog, including different types of gadgets, accessibility, processing and pricing to provide accurate and relevant information to customers.&middot; Order Management: Assist customers in placing orders, tracking shipments, managing returns and exchanges specifically related to electronic items, ensuring accurate and timely information is provided.&middot; Problem Resolution: Identify and resolve customer complaints, problems, and issues related to gadget purchases promptly and efficiently, ensuring customer satisfaction and retention.&middot; Policies and Procedures: Maintain a strong knowledge of company policies, procedures, and guidelines specific to purchases and returns to ensure consistent and accurate customer support.&middot; Cross-functional Collaboration: Collaborate with other teams such as logistics, marketing, and sales to address customer inquiries, provide feedback, and enhance overall customer experience related to electronic product purchases.&middot; Documentation: Accurately document customer interactions, issues, and resolutions in the customer relationship management (CRM) system, maintaining thorough and organized records specifically related to orders.&middot; Customer Satisfaction: Strive to achieve high levels of customer satisfaction and retention by delivering exceptional service, understanding customer needs regarding purchases, and exceeding their expectations.Requirements:&middot; Verbal and Written fluency in Arabic and English languages is mandatory. Additional language proficiency is a plus.&middot; Previous experience in a customer service role, preferably in the gadgets and IT industry, with a proven track record of providing outstanding customer support related roles.&middot; Comfortable working remotely and possessing strong self-discipline, time management, and organizational skills to thrive in a remote work environment.&middot; Demonstrated flexibility and adaptability to handle changing priorities and work effectively in a fast-paced environment.&middot; Familiarity with e-commerce platforms, online ordering systems, and CRM tools. Ability to troubleshoot basic technical issues related to gadget orders.&middot; Excellent interpersonal skills, empathy, and patience to understand and address customer concerns with a customer-centric approach specifically related to purchases.&middot; Ability to manage multiple customer inquiries simultaneously while maintaining attention to detail and providing accurate information specific to gadgets and electronics.Job Type: Full-time

Customer Service Executive

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1549 customer success logistics executive jobs IN Maadi Jobs In Egypt

Customer Success Logistics Executive

Customer Success Logistics Executive

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Head Of Delivery Solutions

Customer Service Executive