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client solutions manager

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commercial account manager

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customer experience specialist

customer success manager Jobs in Test Jobs In Test Jobs In Mangaluru

customer success manager

customer success manager - us (remote) Jobs in Test Jobs In Test Jobs In Mangaluru

customer success manager - us (remote)

customer success manager us remote

Hiver

<div>
 
 About Us
 
 
 
 Hiver gives teams the simplest way to deliver outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We&rsquo;re a top-rated product on G2 and rank very highly on customer satisfaction
 
 
 At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.
 
 
 We&rsquo;re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised funding from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
 
 
 
 Opportunity
 
 
 
 As a Customer Success Manager at Hiver, you will play a crucial role in ensuring the success &amp; satisfaction of our valued customers and meeting expansion revenue targets for your account portfolio. Your key responsibility will be to build and maintain strong relationships with Hiver's clients, understand their unique needs, help them maximize the value they get from our platform, and identify expansion opportunities &amp; take them to closure.
 
 
 
 What will you be working on?
 
 
 
 
 Client Relationship Management
 
 
 
 <ul>
 <li>
 Serve as the main point of contact for designated customer accounts
 </li>
 <li>
 Establish and maintain strong, long-term relationships with clients, working with stakeholders at various levels; foster strong connections with senior stakeholders
 
 
 </li>
 </ul>
 
 Product Adoption And Education
 
 
 
 <ul>
 <li>
 Work closely with clients to ensure they fully understand and effectively utilize Hiver's platform
 </li>
 <li>
 Provide training, resources, and best practices to help clients optimize their processes
 
 
 </li>
 </ul>
 
 Account Growth And Expansion
 
 
 
 <ul>
 <li>
 Identify opportunities for upselling/cross-selling additional Hiver features or Licenses based on client needs.
 </li>
 <li>
 Responsible for meeting/exceeding expansion revenue targets
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze customer data and usage patterns to identify trends, challenges, and revenue expansion opportunities
 </li>
 <li>
 Prepare and deliver regular reports to clients on their performance and success with Hiver
 
 
 </li>
 </ul>
 
 Feedback Collection and Product Improvement
 
 
 
 <ul>
 <li>
 Gather and relay customer feedback to the product development team to help improve Hiver's offerings
 </li>
 <li>
 Act as the voice of the customer, ensuring their needs are considered in product development
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 2 - 3 years of experience in a Customer Success role
 </li>
 <li>
 Experience working with customers in US time zones (preferred)
 </li>
 <li>
 Ability to meet expansion revenue targets
 </li>
 <li>
 Ability to meet revenue retention targets
 </li>
 <li>
 Prior experience working for SMBs
 </li>
 <li>
 You are confident in managing 100+ customers
 </li>
 <li>
 You have exceptional written &amp; verbal communication and negotiation techniques
 </li>
 <li>
 You foster collaboration with multiple stakeholders at the customer end and are comfortable working closely with internal teams
 </li>
 <li>
 Passion for problem spotting &amp; solving, and displaying a solutions-oriented approach to challenges encountered
 </li>
 <li>
 You have a keen interest in working in a fast-growth and dynamic environment
 </li>
 </ul>
</div>

Customer Success Manager - US (Remote)

Amagi

<div>
 
 Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization from live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24/7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA and APAC, Amagi is redefining how media is created, distributed, and monetized intelligently and globally.
 
 
 
 
 
 
 Our identity and mission:
 
 Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the worlds foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi Way serving as our guiding light.
 
 
 In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.
 
 
 
 
 
 
 Work Mode : Hybrid
 
 
 
 
 Location : Bengaluru (Bannerghatta Road)
 
 
 
 
 
 
 
 Job Profile:
 
 
 
 We are looking for exceptional people to take a position as members of our fast-growing Commercial Account Management team that helps Amagi's commercial customers fully utilise Amagi's products and services. This person will be a strategic advisor, a technical consultant and a solution architect, who possesses a mix of technical and business skills to navigate complex accounts, nurture them to grow, and close the deals. The primary responsibility of this role is to own the designated customer account. The account managers must ensure high levels of customer satisfaction and recognition of Amagi's value, with the main objective of driving renewals and additional revenue.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Be the single point of contact for all customer queries.
 </li>
 <li>
 Own the account and make sure the customer gets the best service from Amagi.
 </li>
 <li>
 Build and maintain long-term relationships with customer-side decision-makers and product users.
 </li>
 <li>
 Proactively solve problems for the customers with a sense of urgency to bring things to a quick resolution.
 </li>
 <li>
 Be an active advocate of Amagi s products and capabilities to the customer.
 </li>
 <li>
 Cross-sell and up-sell various Amagi Products/services to the customers.
 </li>
 <li>
 Drive renewals and growth among our most valuable customers.
 </li>
 <li>
 Analyse accounts to identify opportunities for growth as well as risks of churn.
 </li>
 <li>
 Maintain a cadence of communicating with customers about their roadmap trends, and identifying, developing and closing deals for both tactical and strategic projects.
 </li>
 <li>
 Manage pipeline, build forecasts, and effectively plan the year and achieve the sales targets.
 </li>
 <li>
 Provide feedback to the internal teams regarding the product and service improvement.
 </li>
 <li>
 Become a Streaming TV | OTT | FAST | Content distribution expert and an industry consultant.
 </li>
 <li>
 Be responsible for the customer's success and customer happiness.
 </li>
 </ul>
 
 
 
 
 
 Skills and Expertise Required:
 
 
 <ul>
 <li>
 4+ years in Customer Success, Account Management, or similar customer-facing roles within Internet Publishing, Media Entertainment, Broadcast, Streaming TV, OTT or similar industries.
 </li>
 <li>
 Previous experiences in technical but customer-facing roles like Solution/Sales Engineer, Customer Engagement Engineer, Technical Account Manager.
 </li>
 <li>
 Technical background with understanding of digital workflows, video streaming management, distribution, analytics, and monetization. Experience building and maintaining relationships, while driving engagement and upsells.
 </li>
 <li>
 Ability to understand customer business strategy, goals and initiatives to translate these into Amagi s opportunities to strengthen customer relationships.
 </li>
 <li>
 Proven ability to operate effectively in a fast-paced, entrepreneurial environment in which cross-functional teamwork and initiative is a must.
 </li>
 </ul>
</div>

Account Manager - OTT/Streaming

Microsoft

<div>
 
 Overview
 
 
 
 Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
 
 
 
 Responsibilities
 
 
 
 The Digital Natives - Account Executive at Microsoft leads our most valued customers into the digital age. Embracing a challenger mindset, the successful Account Executive manages, orchestrates and leads their virtual teams and closes opportunities with customers that produce transformative business outcomes. The Account Executive will be responsible for the following: Customer Outcomes Manager - Understands customer drivers and business outcomes of digital transformation and contributes to Digital/transformation with the customer; initiates conversations with customers on digital transformation for assigned accounts. Ensures line-of-business wins are captured (e.g., testimonials) for referencing. Sales Leadership Pivoting to Industry - Develops an understanding of the customer's industry and the needs of each assigned account and identifies opportunities to drive optimizations and new digitalization solutions/ideas based on their needs and strategies; works on behalf of the customer. Executes on Account Plan &amp; Goals - Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met; coordinates with extended virtual teams and holds self and the team accountable for executing on plans and meeting customer needs; outlines revenue targets to deliver on account plans; orchestrates extended team and embraces partners to scale business; ensures sales consumption and adoption goals on target
 
 
 
 Qualifications
 
 
 
 Experiences Required: Education, Key Experiences, Skills and Knowledge: - 6+ years of selling to or consulting with enterprise customers along with expertise of selling into startups, unicorns or digital natives. Equally considered will be 5+ years of experience driving digital transformation from within the enterprise customers. - Bachelor&rsquo;s degree or MBA preferred; or equivalent experience. - Experience to lead multi-cultural, diverse and remote teams across different disciplines. - Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions. - Effectively navigate through ambiguity and complexities related to client management. - Embody &ldquo;we-before-me&rdquo; and the &ldquo;customer first&rdquo; mindset that delivers long term success over short term returns. - Solid knowledge of one industry required (i.e. Government, Education, Healthcare, Financial Services, Retail, Manufacturing, Automotive, Telco, Media, Oil/Gas/Energy, etc.). - The ability to adapt one's behavior to different people and situations, while recognizing, acknowledging and understanding different perspectives. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Account Executive - Digital Natives

Chargebee

<div>
 
 
 About Chargebee:
 
 
 
 Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development &mdash; from startups to enterprises &mdash; use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.
 
 
 
 
 
 Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.
 
 
 
 
 
 We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create &mdash; from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US.
 
 
 
 
 
 Our Engineering team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform.
 
 
 
 
 
 
 
 
 
 Position Summary:
 
 
 
 Chargebee is looking for an inspirational Engineering leader to drive the Next Generation for it's Billing team to create a revolutionary subscriptions experience for its customers. This role requires a blend of strong technical expertise, exceptional system design skills, and a passion for leading and mentoring engineering teams. As an Engineering Manager, you will oversee the development and delivery of key product features, working closely with cross-functional teams to ensure the successful execution of innovative, customer-focused solutions. Your role will involve both strategic leadership and hands-on technical contributions to ensure the team delivers scalable, high-quality products that meet business objectives.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Reporting to the Director of Engineering for Core Services, the key responsibilities include:
 
 <ul>
 <li>
 As Engineering Manager of Billing Team, you will build, inspire, and grow talented engineering teams that are responsible for designing and building end-to-end product capabilities for Chargebee&rsquo;s Subscription Management Platform.
 </li>
 <li>
 We are building a best-in-class experience for our customers. You will be leading the engineering efforts in building a zero to one product and platform, guiding it from initial concept to production and beyond.
 </li>
 <li>
 You will be responsible for managing product milestones, deployment cycles &amp; delivery of the overall Subscriptions and Invoicing workflows through the various Marketplaces and Mobile platforms.
 </li>
 <li>
 You will work with product management, GTM and engineering teams to influence key decisions on architecture and roadmap by identifying opportunities for innovation.
 </li>
 <li>
 Lead by example through hands-on coding when necessary, and inspire your team with your technical expertise.
 </li>
 <li>
 Directly responsible for the career advancement of the engineers at various stages of their career growth.
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 12+ years of proven experience leading large teams including managers in remote and distributed product engineering setup, ideally in a zero to one product/platform.
 </li>
 <li>
 Proven experience designing and building scalable systems from the ground up, with deep expertise in system design, architecture, and cloud platforms (AWS, Azure, GCP).
 </li>
 <li>
 Strong hands-on technical skills with the ability to contribute to code.
 </li>
 <li>
 Demonstrated success building culture of innovation, ownership, accountability, and customer focus
 </li>
 <li>
 Ability to apply object-oriented and functional programming styles to solve real world problems.
 </li>
 <li>
 Accomplished practitioner of Agile and DevOps practices with experience guiding teams through planning, development, rollout and migration.
 </li>
 <li>
 Good communication and presentation skills with ability to interact with different cross-functional teams of varying levels.
 </li>
 <li>
 Ability to learn new tools and paradigms in engineering, especially in backend technologies and AI, intellectually curious and continuously striving to learn.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Solid experience in managing B2C and B2B enterprise grade distributed backend systems.
 </li>
 <li>
 Strong knowledge of Java, SQL and NoSQL databases and an understanding of JavaScript frameworks like Vue, React or Angular.
 </li>
 <li>
 Experience with building global scale cloud-native systems and modern tech stack: AWS, Spring Boot Framework, RESTful API, and container-based applications.
 </li>
 <li>
 Deep understanding of distributed systems architecture and industry best practices
 </li>
 <li>
 Experience creating/supporting production software/systems and a proven track record of identifying and resolving performance bottlenecks in production.
 </li>
 <li>
 Experience building Mobile applications would be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 What makes us who we are:
 
 
 <ul>
 <li>
 We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
 </li>
 <li>
 We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it&rsquo;s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment.
 </li>
 <li>
 Customer! Customer! Customer!: Everything we do is driven towards enabling our customers&rsquo; growth. This means no matter what you do, you will always be adding real value to a real business problem. It&rsquo;s a lot of responsibility, but also a lot of fun.
 </li>
 </ul>
 
 
 
 
 
 
 
 If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we&rsquo;re waiting for you!
 
 
 We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.
 
 
 
 
 
 
 
 
 Come be a part of the Chargebee tribe!
 
 
 
</div>

Engineering Manager

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.
 
 
 As a CSM you will be tasked with:
 
 
 <ul>
 <li>
 Serving as a Customer Champion and Advocate
 </li>
 <li>
 Helping Customers realize value from their investment
 </li>
 <li>
 Partnering on customer retention and expansion.
 
 
 
 </li>
 </ul>
 The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
 </li>
 <li>
 Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
 </li>
 <li>
 Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
 </li>
 <li>
 Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
 </li>
 <li>
 Drive AI feature adoption and bring customers on the change journey in the new Agentic future
 </li>
 <li>
 Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
 </li>
 <li>
 Maintain an understanding of LinkedIn&rsquo;s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
 </li>
 <li>
 Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
 </li>
 <li>
 Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
 </li>
 <li>
 Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
 </li>
 <li>
 Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
 </li>
 <li>
 Work with our global support team to ensure customer escalations are resolved and lean in as needed.
 </li>
 <li>
 Document all communication with customers accurately and in a timely manner via system tools
 </li>
 <li>
 Travel may be required as per customer need to build stronger engagement
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management
 
 
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Recruiting or other applicable talent experience
 </li>
 <li>
 Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
 </li>
 <li>
 Fundamental organization, project management, and time management skills
 </li>
 <li>
 Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
 </li>
 <li>
 Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
 </li>
 <li>
 Fundamental understanding of Sales concepts and Software as a Service
 </li>
 <li>
 Bachelor's degree or equivalent practical experience
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Consulting
 </li>
 <li>
 Customer success
 </li>
 <li>
 Business Strategy
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Manager, LinkedIn Talent Solutions

Phenom

<div>
 
 Job Requirements
 
 
 
 
 Phenom Intro:
 
 
 
 Our purpose is to help a billion people find the right work! Phenom is an AI-Powered
 
 
 talent experience platform that is redefining the HR tech space. We have grown into
 
 
 a global organization with offices in 6 countries and over 1,500 employees. As an HR
 
 
 tech unicorn organization, innovation and creativity is within our DNA. Come help us
 
 
 make every talent moment Phenomenal!
 
 
 At Phenom, we love solving our customers&rsquo; challenging problems in talent
 
 
 management. We are one team together, dream big and deliver superior customer
 
 
 experience through AI-powered innovative products. You will be a part of an
 
 
 inspiring product team that drives create innovative products to deliver superior
 
 
 experiences and values to our customers.
 
 
 
 About The Role
 
 
 
 The Customer Success Manager role at Phenom is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Phenom Talent Experience Platform. Our Customer Success Specialists share best practices and playbooks to help our customers scale adoption and usage while achieving their goals.
 
 
 You will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage AI powered Phenom application to re-design the way they acquire, engage, and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Phenom.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Evangelize products with our customers and ensure customers maximize product value
 </li>
 <li>
 Thought partner with the customer in defining the right strategy
 </li>
 <li>
 Unblock internal escalations by partnering with cross functional teams including product, engineering, managed services, support, and account management
 </li>
 <li>
 Influence Phenom&rsquo;s strategic direction by understanding customer&rsquo;s business, challenges, desired outcomes, and requested product features
 </li>
 <li>
 Drive customer satisfaction to guarantee customer renewal and retention
 </li>
 <li>
 Upkeep with upcoming features and roadmap to strategize customer goals
 </li>
 <li>
 Track and monitor customer health using internal tools like Salesforce and Totango.
 </li>
 <li>
 Attention to detail, ability to understand, articulate and manage customer expectations
 </li>
 <li>
 Manage a portfolio of large to small accounts
 </li>
 <li>
 Basic Qualifications:
 </li>
 <li>
 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
 </li>
 <li>
 Preferred Qualifications:
 </li>
 <li>
 5+ years of experience in or more areas of consulting, testing, support, functional HR talent acquisition/talent management/learning/etc., customer success, and/or account management
 </li>
 <li>
 Knowledge of how enterprise implementations, professional services, support processes work &ndash; will be a definite plus.
 </li>
 <li>
 Experience in AI powered technologies in the HR space or working at a fast-growing technology/SaaS company
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Experience in providing trainings, demos, and participate in webinars/conferences
 
 
 </li>
 </ul>
 We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We expect you to take ownership and pride in the work you are doing and see the positive impact of your work on your colleagues and our customers. We believe in providing transparency and support, so you can do the best work of your career.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Health and wellness benefits/programs to support holistic employee health
 </li>
 <li>
 Growing organization with career pathing and development opportunities
 </li>
 <li>
 Tons of perks in every location for all Phenoms!
 </li>
 </ul>
</div>

Customer Success Manager

Docusign

<div>
 
 Company Overview
 
 
 
 Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
 
 
 What you'll do
 
 
 Docusign is looking for a highly motivated Software Frontend Engineer to join our Product-Led Growth commerce experiences team. This person will work in a close knitted development Pod of 4-6 frontend engineers to develop, test, and support features and experimentation on ecom.docusign.com and adjacent experiences. The Commerce engineering team offers unique learning opportunities where you will be directly involved in end-to-end customer experience ownership across a large surface area of product and engineering collaboration. We look for candidates with love for computer science and engineering, and we truly believe you will enjoy and find success in this team.
 
 
 This position is an individual contributor role reporting to the Engineering Manager, Commerce Experiences.
 
 
 
 Responsibility
 
 
 
 <ul>
 <li>
 Design and develop high-quality, user-focused experiences using React and Node.js
 </li>
 <li>
 Build, maintain, and scale a robust component library to ensure UI consistency and reusability
 </li>
 <li>
 Write clean, maintainable, and well-documented code following industry best practices
 </li>
 <li>
 Develop and maintain comprehensive automated tests, including unit, integration, and end-to-end testing, to ensure reliability and stability
 </li>
 <li>
 Work within an Agile development environment, leveraging best practices like CI/CD pipelines, automated testing, and effective code reviews
 </li>
 <li>
 Collaborate cross-functionally with designers, product managers, and backend engineers to create seamless user-facing applications
 </li>
 <li>
 Mentor and support other engineers within the organization, providing technical guidance and knowledge sharing
 </li>
 <li>
 Present software architecture and technical strategies to executives, influencing key decision-making
 </li>
 <li>
 Work as part of a cross-site development team to drive the design, implementation, testing, and release of products
 </li>
 <li>
 Proactively identify and address potential technical risks, performance bottlenecks, and usability issues before they impact product delivery
 </li>
 <li>
 Stay up-to-date with emerging technologies and industry trends to continuously improve the frontend ecosystem
 
 
 </li>
 </ul>
 Job Designation
 
 
 
 Hybrid:
 
 Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
 
 
 Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
 
 
 What you bring
 
 
 
 Basic
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Electrical Engineering, Information Systems, Informatics, or equivalent experience
 </li>
 <li>
 2+ years of professional experience in frontend development, specializing in the React/Node.js ecosystem and user-facing applications
 </li>
 <li>
 Strong expertise in JavaScript and TypeScript, with deep experience in modern ES6+ features
 </li>
 <li>
 Proficiency in React.js, Node.js, HTML5, CSS3, JavaScript, Ajax, jQuery, and the latest frontend technologies
 </li>
 <li>
 Experience in building and/or consuming RESTful web services
 </li>
 <li>
 Proven track record of developing and shipping highly scalable, consumer-facing web applications
 </li>
 <li>
 Experience working in Agile environments, utilizing best practices for version control (Git), CI/CD workflows, and automated testing
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Expertise in RESTful and GraphQL API integration
 </li>
 <li>
 Experience with Next.js for server-side rendering (SSR) and static site generation (SSG)
 </li>
 <li>
 Familiarity with cloud-based infrastructure (Azure) and cloud-native architecture
 </li>
 <li>
 Strong understanding of web accessibility (a11y), internationalization (i18n), telemetry, and experimentation frameworks
 </li>
 <li>
 Knowledge of growth experimentation, A/B testing strategies, and data-driven UI optimization
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 Passion for frontend performance optimization, user experience, and maintainable architectures
 
 
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 </ul>
 Life at Docusign
 
 
 
 Working here
 
 
 
 Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.
 
 
 We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.
 
 
 
 Accommodation
 
 
 
 Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
 
 
 If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
 
 
 Applicant and Candidate Privacy Notice
 
 
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Software Engineer, Commerce Frontend

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