customer success representative

Confidential

the SMB Representative will support by following up on leads, preparing quotations, and keeping all trackers updated. The role includes providing basic market and competitor insights.Skills Required:&nbsp;Good communication — able to follow up with customers and present updates clearly.Basic Excel skills — ability to make simple dashboards, charts, and trackers.Attention to detail — accurate in preparing quotes and maintaining logs.Basic market awareness — able to track competitor prices and compare products.Quick learner — able to adapt to tools like CRM, Partner Hub, or reporting sheets.

SMB Representative candidates

S&P Global

About the Role: 
Grade Level (for internal use): 10
 
The Team: 
You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
 
Responsibilities and Impact: 
Role is an individual contributor role, not a team leader role.
 Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
 Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows.
 Develop and maintain strong relationships with key stakeholders within customer organizations to drive adoption and satisfaction.
 Monitor and leverage customer data to identify opportunities for further engagement and value creation.
 Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
 Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience.
 Proactive Support: anticipate customer challenges/needs and address them before they escalate.
 Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
 Promptly and accurately capturing customer engagement activities in Gainsight.
 
What We’re Looking For:Basic Required Qualifications: 
Fluency in English is required, with a demonstrated ability to communicate effectively in verbally and in writing.
 Fluency in French or Russian is an advantage, with a demonstrated ability to communicate effectively in verbally and in writing.
 Bachelor's degree in business-related discipline is preferred.
 3+ years of experience in customer success, account management, or a similar role.
 Proficiency in Gainsight, Salesforce or similar is an advantage.
 Industry knowledge (energy, commodities, finance) is an advantage.
 Strong communication skills, both written and verbal.
 Proven ability to manage multiple accounts and projects simultaneously.
 Ability to travel to meet clients.
 
About S&P Global Energy
 At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
 
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 323589
 Posted On: 2025-12-19
 Location: Riyadh, Saudi Arabia

Customer Success Manager

Creatio

<div><div>Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster. We&rsquo;re proud to be recognised by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.&rsquo;s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
</div><h3 class="jobSectionHeader">Who We&rsquo;re Looking For:</h3><ul><li>
We are looking for a Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the MEA region, serving as a trusted advisor to key stakeholders. The role is based in Riyadh, Saudi Arabia.
</li></ul><h3 class="jobSectionHeader">Responsibilities:</h3><ul><li>
Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;</li><li>
Collecting feedback from customers about the Creatio system and satisfaction with the partner&rsquo;s implementation project solution;</li><li>
Developing and maintaining trusted relationships with key partners and their customers;</li><li>
Driving customer retention and renewals by building strong relationships;</li><li>
Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.</li></ul><h3 class="jobSectionHeader">
Requirements:</h3><ul><li>
3+ years of experience working with global SMB or Corporate segment customers</li><li>
Fluent in Arabic and English &mdash; both verbal and written with executive-level communication</li><li>
Experience with CRM / ERP / Core systems / other corporate software</li><li>
Experience of managing or overseeing software implementation projects, or customization of corporate software</li><li>
Strong Customer-Centric Communication and Presentations Skills</li><li>
Experience in problem-solving, working with customer objections</li><li>
Commercial Acumen, Negotiation, and Renewal Management experience</li><li>
Excellent time management and efficiency skills</li></ul><h3 class="jobSectionHeader">
What you should expect from us:</h3><ul><li>
Growth &amp; Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.</li><li>
Flexibility &amp; Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.</li><li>
Recognition &amp; Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.</li><li>
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.</li><li>
Benefits &amp; Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.</li></ul></div>

DXC Technology

<div>
 
 
 Client Success Manager
 
 
 
 Role
 
 
 Primary representatives of an offering organization at one or more client accounts. Accountable for driving revenue, TCV and profit, while enabling long-term client satisfaction, retention, and identifying opportunities for innovation and growth.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage the day-to-day delivery of assigned client accounts.
 </li>
 <li>
 Collaborate with Account Delivery Associates to ensure smooth account operations.
 </li>
 <li>
 Develop and maintain client relationships to understand their needs.
 </li>
 <li>
 Assist in budget management and cost control for the accounts.
 </li>
 <li>
 Work with senior leadership to define and track key performance metrics.
 </li>
 <li>
 Stay informed about industry trends and their impact on account strategies.
 </li>
 <li>
 Address and resolve account-related issues and escalate when necessary.
 </li>
 <li>
 Provide regular updates on account performance.
 </li>
 </ul>
 
 Basic Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent combination of education and experience.
 </li>
 <li>
 Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role.
 </li>
 <li>
 Proven experience in account delivery and leadership roles.
 </li>
 <li>
 Proficiencies in strategic planning, client relationship management, and team leadership.
 </li>
 <li>
 Continuous learner that stays abreast with industry knowledge and technology.
 </li>
 </ul>
 
 
 
 
 Other Qualifications:
 
 
 
 
 <ul>
 <li>
 An advanced degree in a relevant field is a plus
 </li>
 <li>
 Relevant certifications such as PMP (Project Management Professional) is a plus
 </li>
 </ul>
 
 
</div>

Nestlé

<div>
 
 Position Snapshot
 
 
 
 <ul>
 <li>
 Position Title: Sales Representative &ndash; B2B
 </li>
 <li>
 Location: Riyadh, Saudi Arabia
 </li>
 <li>
 Department: Sales
 </li>
 <li>
 Reports To: Head of B2B
 </li>
 <li>
 Employment Type: Full-Time
 
 
 </li>
 </ul>
 
 Position Summary
 
 
 
 Nestl&eacute; Waters is the global leader in bottled water, proudly producing Al Manhal and Nestl&eacute; Pure Life in Saudi Arabia.
 
 
 As part of our commercial expansion, we are seeking a Sales Representative &ndash; B2B to join our Riyadh team.
 
 
 This role focuses on driving growth, executional excellence, and customer partnerships across corporate offices, banks, institutions (healthcare, education, industrial, governmental), and HORECA channels.
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Manage a defined customer portfolio within corporate, institutional, and HORECA channels to achieve volume and revenue targets.
 </li>
 <li>
 Conduct daily field visits to engage with customers, identify opportunities, and ensure service excellence across all touchpoints.
 </li>
 <li>
 Build and maintain long-term partnerships with key clients, purchasing teams, and distributors.
 </li>
 <li>
 Execute sales and promotional programs, ensuring market visibility and channel compliance.
 </li>
 <li>
 Identify new business opportunities through structured market mapping and competitive analysis.
 </li>
 <li>
 Collaborate cross-functionally with marketing, logistics, and finance to deliver seamless customer experiences.
 </li>
 <li>
 Monitor sales performance, forecast demand, and report market insights to management.
 </li>
 <li>
 Uphold Nestl&eacute;&rsquo;s standards of quality, safety, and ethical business practices in all field operations.
 
 
 </li>
 </ul>
 
 What Will Make You Successful&hellip;
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, or related field.
 </li>
 <li>
 2&ndash;3 years of relevant experience in B2B or FMCG field sales, preferably in the beverage or foodservice sector.
 </li>
 <li>
 Demonstrated success in managing large accounts and driving execution excellence.
 </li>
 <li>
 Strong interpersonal, communication, and negotiation skills.
 </li>
 <li>
 Excellent command of Arabic and English.
 </li>
 <li>
 Valid Saudi Driving License required.
 
 
 </li>
 </ul>
 
 What We Offer At Nestl&eacute;
 
 
 
 When you join Nestl&eacute; Waters, you become part of a team committed to excellence, integrity, and customer trust.
 
 
 We value performance, collaboration, and continuous improvement empowering our people to deliver results that make a difference.
 
 
 
 We Offer
 
 
 
 <ul>
 <li>
 Exciting opportunities to develop your career your way
 </li>
 <li>
 A culture of respect, with diversity, equity and inclusion at its core
 </li>
 <li>
 A dynamic international environment empowering you to learn, develop and grow
 </li>
 <li>
 The opportunity to represent globally trusted brands with local impact.
 
 
 </li>
 </ul>
 At Nestl&eacute;, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people&rsquo;s lives that we touch every single day.
 
 
 Be a force for good. Join Nestl&eacute; and visit us on www.nestle.com.
</div>

Sales Representative -B2B

<div>Position Snapshot<ul><li>
Position Title: Sales Representative &ndash; B2B</li><li>
Location: Riyadh, Saudi Arabia</li><li>
Department: Sales</li><li>
Reports To: Head of B2B</li><li>
Employment Type: Full-Time</li></ul> 
Position Summary
Nestl&eacute; Waters is the global leader in bottled water, proudly producing Al Manhal and Nestl&eacute; Pure Life in Saudi Arabia.
As part of our commercial expansion, we are seeking a Sales Representative &ndash; B2B to join our Riyadh team. 
This role focuses on driving growth, executional excellence, and customer partnerships across corporate offices, banks, institutions (healthcare, education, industrial, governmental), and HORECA channels. 
A DAY IN THE LIFE &hellip; 
<ul><li>
Manage a defined customer portfolio within corporate, institutional, and HORECA channels to achieve volume and revenue targets.</li><li>
Conduct daily field visits to engage with customers, identify opportunities, and ensure service excellence across all touchpoints.</li><li>
Build and maintain long-term partnerships with key clients, purchasing teams, and distributors.</li><li>
Execute sales and promotional programs, ensuring market visibility and channel compliance.</li><li>
Identify new business opportunities through structured market mapping and competitive analysis.</li><li>
Collaborate cross-functionally with marketing, logistics, and finance to deliver seamless customer experiences.</li><li>
Monitor sales performance, forecast demand, and report market insights to management.</li><li>
Uphold Nestl&eacute;&rsquo;s standards of quality, safety, and ethical business practices in all field operations.</li></ul> 
What Will Make You Successful&hellip; 
<ul><li>
Bachelor&rsquo;s degree in business administration, Marketing, or related field.</li><li>
2&ndash;3 years of relevant experience in B2B or FMCG field sales, preferably in the beverage or foodservice sector.</li><li>
Demonstrated success in managing large accounts and driving execution excellence.</li><li>
Strong interpersonal, communication, and negotiation skills.</li><li>
Excellent command of Arabic and English.</li><li>
Valid Saudi Driving License required.</li></ul> 
What We Offer At Nestl&eacute; 
When you join Nestl&eacute; Waters, you become part of a team committed to excellence, integrity, and customer trust. 
We value performance, collaboration, and continuous improvement empowering our people to deliver results that make a difference. 
We Offer 
<ul><li>
Exciting opportunities to develop your career your way</li><li>
A culture of respect, with diversity, equity and inclusion at its core</li><li>
A dynamic international environment empowering you to learn, develop and grow</li><li>
The opportunity to represent globally trusted brands with local impact.</li></ul> 
At Nestl&eacute;, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people&rsquo;s lives that we touch every single day. 
Be a force for good. Join Nestl&eacute; and visit us on www.nestle.com.</div>

NICE ONE

<div>Join Niceone, Saudi Arabia&rsquo;s leading digital home retail brand, and expand your sales career in Jazan as part of our diverse, ambitious, and inclusive team. As a Salesperson, you will play an essential role in driving sales, cultivating exceptional customer experiences, and supporting our integrated omni-channel retail strategy across both online and offline platforms. We are committed to creating a fair, empowering workplace for talent of all backgrounds and identities. Your enthusiasm for client satisfaction and achieving results will contribute directly to Niceone&rsquo;s ongoing success in the Saudi market.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Salesperson, Customer Engagement, Retail Sales, Jazan</h2><ul><li>
Sales Performance: Engage customers, understand their needs, offer suitable product recommendations, and achieve personal and team sales targets aligned with company objectives.</li><li>
Customer Experience: Deliver welcoming, professional service to all shoppers, ensuring each customer enjoys a positive and seamless experience that embodies the Niceone brand.</li><li>
Product Mastery: Maintain current knowledge of product features, offers, and advantages to confidently inform and assist customers.</li><li>
Visual Merchandising: Work collaboratively to set up and maintain visually appealing product displays in accordance with Niceone guidelines, enhancing the customer journey in-store.</li><li>
Omni-Channel Support: Facilitate a smooth connection between online and in-store sales channels, assisting customers with online orders, delivery inquiries, and omni-channel transactions.</li><li>
Inventory Management: Conduct inventory checks, help with restocking, and monitor product availability to ensure customer needs are met.</li><li>
Operational Standards: Adhere to policies related to cash handling, point-of-sale operations, and store safety to guarantee compliance and efficiency.</li></ul><h3 class="jobSectionHeader">
Skills and Qualifications &ndash; Sales, Customer Service, Retail Jobs, Jazan</h3><ul><li>
Educational Background: High school diploma or higher is preferred. Additional coursework or training in sales or customer service is a plus.</li><li>
Sales Experience: Prior experience in retail, sales, or customer service roles is beneficial but not mandatory. A strong willingness to learn and motivation are key.</li><li>
Communication: Strong verbal communication skills in Arabic are required; proficiency in English is an advantage.</li><li>
Customer Focus: Genuine interest in delivering outstanding service and exceeding customer expectations.</li><li>
People Skills: Friendly, inclusive, and able to engage with a wide range of customers from diverse backgrounds.</li><li>
Teamwork: Collaborative spirit and ability to work well with colleagues and management to achieve shared goals.</li><li>
Adaptability: Comfortable in a dynamic retail environment with shifting priorities and opportunities.</li></ul><h4 class="jobSectionHeader">
Core Competencies &ndash; Retail Sales, Customer Satisfaction, Team Collaboration</h4><ul><li>
Upholding professionalism and a positive attitude at all times as a representative of Niceone.</li><li>
Attention to detail in merchandising and inventory handling.</li><li>
Drive to consistently meet or exceed sales targets.</li><li>
Dedication to Niceone&rsquo;s values: respect, inclusion, and ethical conduct.</li></ul><h5 class="jobSectionHeader">
Why Work with Niceone &ndash; Sales Careers, Growth Opportunities, Inclusive Retail, Jazan</h5><ul><li>
Chance to join Saudi Arabia&rsquo;s most innovative home retail brand, advancing both digital and physical commerce.</li><li>
Continuous learning and opportunities for career advancement in a forward-thinking retail setting.</li><li>
A welcoming culture that values diversity, gender equality, and the contributions of every team member.</li><li>
Incentive programs for achieving and surpassing sales goals.</li><li>
Be part of a successful, collaborative team focused on transparency, growth, and shared achievements.</li></ul>
How to Apply &ndash; Salesperson Jobs, Retail Careers, Niceone Jazan
If you are passionate about sales and customer service and would like to grow your career in a vibrant, inclusive environment, we encourage you to apply. Please submit your CV and a short cover letter expressing your interest in this position and your motivation to become part of Niceone. Start your journey with us and help shape the future of retail in Jazan.</div>

ممثلة مبيعات -جازان I Salesperson - Jazan

Explore 834+ Customer success representative in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.

834 customer success representative jobs IN Riyadh Saudi Arabia

SMB Representative candidates

Customer Success Manager

Customer Success Manager

Customer Success Manager

Sales Representative -B2B

Sales Representative -B2B

ممثلة مبيعات -جازان I Salesperson - Jazan