ai product specialist

assistant manager – customer support & experience Jobs in Mangaluru

assistant manager – customer support & experience

business specialist

client data analyst

customer onboarding strategist, acquisitions, gcs Jobs in Mangaluru

customer onboarding strategist, acquisitions, gcs

customer success specialist

SentiSum

<div>
 
 At SentiSum, we&rsquo;re building the AI-native
 
 Voice Of Customer platform,
 
 helping top consumer brands understand why customers churn and what to do about it. We turn noisy support tickets, reviews, chats, and surveys into clear retention signals.
 
 
 
 
 
 We&rsquo;re looking for a&nbsp;
 
 Product Specialist
 
 &nbsp;to sit at the intersection of product, customers, and AI. Your job is to make sure customers not only onboard successfully, but also&nbsp;
 
 adopt and get real value
 
 &nbsp;from our platform. You&rsquo;ll configure our AI, insight reports, and craft prompts that unlock insights.
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 
 
 
 <ul>
 <li>
 Lead customer onboarding: configure datasets, platform, and workflows for fast time-to-value
 </li>
 <li>
 Drive adoption: ensure customers use the product deeply and see measurable impact
 </li>
 <li>
 Become an expert in&nbsp;
 
 AI prompt engineering,
 
 designing and refining prompts to deliver accurate, actionable insights
 </li>
 <li>
 Partner with Customer Success and Product to translate customer needs into product improvements
 </li>
 <li>
 Champion simplicity: make advanced AI features intuitive and useful for non-technical users
 </li>
 </ul>
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 
 
 
 <ul>
 <li>
 3&ndash;6 years in a
 
 customer-facing product role
 
 (Solutions, or Product Specialist) at a SaaS or AI-driven company
 </li>
 <li>
 Hands-on experience with
 
 AI tools and prompt engineering
 
 (configuring LLMs, fine-tuning prompts, or similar applied AI work)
 </li>
 <li>
 Background in
 
 onboarding, adoption, or solution setup
 
 and driving usage and measurable impact
 </li>
 <li>
 Comfortable working with data and product configuration (no heavy coding required, but technical curiosity essential)
 </li>
 <li>
 Bonus: Startup experience where you&rsquo;ve worn multiple hats and moved fast to deliver customer value
 </li>
 </ul>
 
 
 
 
 Salary: 15 - 25 lac fixed + bonus + ESOPs
 
</div>

Product Specialist (AI & Adoption)

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.
 
 
 As a CSM you will be tasked with:
 
 
 <ul>
 <li>
 Serving as a Customer Champion and Advocate
 </li>
 <li>
 Helping Customers realize value from their investment
 </li>
 <li>
 Partnering on customer retention and expansion.
 
 
 
 </li>
 </ul>
 The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
 </li>
 <li>
 Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
 </li>
 <li>
 Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
 </li>
 <li>
 Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
 </li>
 <li>
 Drive AI feature adoption and bring customers on the change journey in the new Agentic future
 </li>
 <li>
 Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
 </li>
 <li>
 Maintain an understanding of LinkedIn&rsquo;s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
 </li>
 <li>
 Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
 </li>
 <li>
 Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
 </li>
 <li>
 Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
 </li>
 <li>
 Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
 </li>
 <li>
 Work with our global support team to ensure customer escalations are resolved and lean in as needed.
 </li>
 <li>
 Document all communication with customers accurately and in a timely manner via system tools
 </li>
 <li>
 Travel may be required as per customer need to build stronger engagement
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management
 
 
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Recruiting or other applicable talent experience
 </li>
 <li>
 Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
 </li>
 <li>
 Fundamental organization, project management, and time management skills
 </li>
 <li>
 Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
 </li>
 <li>
 Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
 </li>
 <li>
 Fundamental understanding of Sales concepts and Software as a Service
 </li>
 <li>
 Bachelor's degree or equivalent practical experience
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Consulting
 </li>
 <li>
 Customer success
 </li>
 <li>
 Business Strategy
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Manager, LinkedIn Talent Solutions

HubSpot

<div>
 HubSpot is expanding its global footprint by opening a new office in Bengaluru, India, in September 2024, leveraging the country&rsquo;s position as a standout base for both tech companies and talent. Customer Support, which is the heart and soul of our business, will be part of the landing team.
 
 
 As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
 </li>
 <li>
 Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
 </li>
 <li>
 Identify and diagnose software issues to fix and improve the product experience for our customers
 </li>
 <li>
 Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
 </li>
 <li>
 Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
 </li>
 <li>
 Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall HubSpot experience in mind that grow their businesses better
 </li>
 <li>
 Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
 </li>
 <li>
 Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction
 
 
 </li>
 </ul>
 
 We Are Looking For People Who
 
 
 
 <ul>
 <li>
 Are fluent in English
 </li>
 <li>
 Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
 </li>
 <li>
 Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
 </li>
 <li>
 A curiosity for technical deep-diving and troubleshooting. We don&rsquo;t always have the answers right away, so you need to enjoy discovering them!
 </li>
 <li>
 Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
 </li>
 <li>
 Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
 </li>
 <li>
 Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
 </li>
 <li>
 Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
 </li>
 <li>
 Embody our HEART values and add to our company culture
 </li>
 <li>
 Comfortable with working across phone, email and live chat (required for all)
 </li>
 <li>
 Comfortable with a hybrid work arrangement of 3 days in the office and 2 days remote
 
 
 </li>
 </ul>
 
 Due to the high volume of applications, we request a short video (under 3 mins) submission from candidates for this position. This is an opportunity for the individual to illustrate their communications skills and their motivation towards the role.
 
 
 
 
 We know the
 
 
 confidence gap
 
 
 and
 
 
 impostor syndrome
 
 
 can get in the way of meeting spectacular candidates, so please don&rsquo;t hesitate to apply &mdash; we&rsquo;d love to hear from you.
 
 
 
 
 
 If you need accommodations or assistance due to a disability, please reach out to us using this form.
 
 
 
 
 
 
 At HubSpot, we value both flexibility and connection. Whether you&rsquo;re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you&rsquo;ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
 
 
 
 
 
 
 If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
 
 
 
 
 
 
 Massachusetts Applicants:
 
 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
 
 
 
 
 
 Germany Applicants:
 
 (m/f/d) - link to HubSpot's Career Diversity page here.
 
 
 
 
 
 India
 
 
 Applicants:
 
 link to HubSpot India's equal opportunity policy here.
 
 
 
 
 About HubSpot
 
 
 
 HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
 
 
 At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt &amp; Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
 
 
 We&rsquo;re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
 
 
 Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
 
 
 
 Explore More
 
 
 
 <ul>
 <li>
 HubSpot Careers
 </li>
 <li>
 Life at HubSpot on Instagram
 
 
 </li>
 </ul>
 
 By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
 
</div>

Customer Support Specialist

BiteSpeed

<div>
 
 
 
 About BiteSpeed
 
 
 
 
 
 
 
 Hey there! We are a
 
 Sequoia-backed SaaS startup
 
 building an AI-native Marketing, Support &amp; Sales suite for
 
 e-commerce brands.
 
 
 
 
 
 
 We&rsquo;re currently working with
 
 3000+ e-commerce brands
 
 globally across 50+ countries and are fortunate to have
 
 raised $5.5M+
 
 along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &amp; more backing us.
 
 
 
 
 
 
 
 
 
 Check out more about us here -
 
 https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this 😉)
 
 
 
 
 
 
 
 
 
 We&rsquo;ve had some solid investors back us
 
 (making it easier for you to stalk us since you&rsquo;d do this anyway):-
 
 
 
 
 <ul>
 <li>
 
 BiteSpeed Raises USD 3.5M Funding, Led by Peak XV&rsquo;s Surge-
 
 https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV&rsquo;s Surge-
 
 https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-
 
 https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414
 </li>
 </ul>
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 
 We want to keep our
 
 customers for life
 
 . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been
 
 founder-led,
 
 we have a track record of 250+ 5-star reviews and the envious
 
 net negative churn
 
 (to the extent where some of our customers pay 5-10X of what they started with).
 
 
 
 
 
 We're now at a point where we&rsquo;ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning
 
 customer retention
 
 and making them
 
 true fans of BiteSpeed
 
 while also
 
 listening to customer feedback
 
 to form a pipe of customer insights for our product team.
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 
 
 
 <ul>
 <li>
 Your core job is to
 
 own our international customer relationships
 
 , make them successful and fans of BiteSpeed.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Client onboarding, tracking product adoption
 
 for our enterprise customers, ensuring they are getting maximum value leading to
 
 upsells and expansion revenue.
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Becoming a
 
 trusted product advisor
 
 for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Managing
 
 cross-sells for new products and renewals
 
 , owning expansion revenue at an account level.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Building the
 
 playbook for our international customer success function
 
 to scale for the next stage of growth.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What makes you a good fit
 
 
 
 
 
 <ul>
 <li>
 You care about delivering a
 
 service experience that parallels a Michelin star Italian restaurant.
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 You
 
 genuinely like helping people
 
 and making them successful.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 You have
 
 3+ years of work experience
 
 in customer success with technical understanding of the product and
 
 1+ years of experience in managing international customers
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 You have a
 
 genuine interest in conversations
 
 with people from different backgrounds to learn about their lives.
 </li>
 </ul>
 
 
 
 
 
 
 Salary and Location
 
 
 
 
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 
 
 
 Expected CTC:
 
 We pay on top of market standards with generous ESOPs for everyone in the team.
 
 
 
 
 
 
 
 Our Way Of Life
 
 
 - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.
 
 
 
 
 
 
 
 Our Purpose
 
 
 
 
 
 
 
 At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we&rsquo;re trying to create.
 
 
 
 
 
 
 Our purpose is about why we&rsquo;re here and what we care about:-
 
 
 <ul>
 <li>
 Personal Transformation
 </li>
 <li>
 Wealth Creation
 </li>
 <li>
 Winning Together
 </li>
 </ul>
 
 
 
 
 
 
 Our Values
 
 
 
 
 
 
 
 Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
 
 
 
 
 
 
 We have 5 core values:-
 
 
 <ul>
 <li>
 Go Above And Beyond
 </li>
 <li>
 Making Things Happen
 </li>
 <li>
 Say It Like It Is
 </li>
 <li>
 Progress Over Perfection
 </li>
 <li>
 Don&rsquo;t Take Yourself Seriously, Take Your Work Seriously
 </li>
 </ul>
 
 
 
 
 
 
 Perks &amp; Benefits
 
 
 
 
 
 
 
 Small things we&rsquo;ve done to ensure we take care of our wellness, learning &amp; keep things fun:-
 
 
 
 
 <ul>
 <li>
 
 Health Insurance -
 
 Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Quarterly Off-sites -
 
 Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Cult Fitness Membership -
 
 All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Personal Development -
 
 We sponsor courses, conference tickets, books on a case to case basis to ensure we&rsquo;re constantly growing.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Salary In Advance -
 
 Trust first, by default. We pay out salaries in the first week of the month.
 </li>
 </ul>
 
 
 
 
 
 How to apply?
 
 
 
 
 
 
 If this sounds interesting
 
 drop a personal note
 
 with why you'd want to work with us and what makes you a good fit on
 
 talent@bitespeed.co.
 
 
 
 
 
 
 Know someone who might be a great fit?
 
 Refer them to us
 
 , if they end up joining we'll send you an
 
 Apple Airpods Pro
 
 as a gesture of thanks!
 
 
 
 
 
 For any queries feel free to write to talent@bitespeed.co.
 
</div>

Customer Success Manager - International (Australia)

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.
 
 
 
 Job Description
 
 
 
 This is a 12 months fixed term contract role
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.As a Customer Success Analyst, you will partner closely with internal partners to ensure our largest corporate customers realise the maximum value from their investment into LinkedIn&rsquo;s Talent Solutions products. You will partner with the Sales and Customer Success teams deliver strategic and operational data asks, ultimately supporting customer relationships. This is a highly collaborative role, which requires excellent analysis skills, organization, prioritization, clear communication, stakeholder management, and an interest in developing your technical skillset.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Maintains a detailed knowledge of LinkedIn&rsquo;s products and the impact they can have for our customers.
 </li>
 <li>
 Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports.
 </li>
 <li>
 Completes report creation for customers using multiple systems to help customers understand the impact of LinkedIn partnership.
 </li>
 <li>
 Works cross-functionally with internal LinkedIn partners (Sales, CSM, Insights, etc.) in support of customer value demonstration/ ROI goals.
 </li>
 <li>
 Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.).
 </li>
 <li>
 Uses advanced analysis skills (SQL, pivot tables, formulas, and x-lookups) to compile multiple data reports.
 </li>
 <li>
 Partners closely with CSMs to prioritize projects based on customer maturity.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 2+yrs in data analysis/reporting role
 </li>
 <li>
 Experience with Microsoft suite of products (Excel, PowerPoint, Word, SharePoint etc.)
 </li>
 <li>
 Working experience with SQL
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Data and Insights-driven; able to synthesize data and help communicate the &ldquo;so what&rdquo; to a customer.
 </li>
 <li>
 Strong cross-functional partnership experience.
 </li>
 <li>
 Past work experience within a fast-paced environment.
 </li>
 <li>
 Experience synthesizing data and insights together for a client presentation.
 </li>
 <li>
 Experience working within Excel, PowerBI, and/or Tableau.
 </li>
 <li>
 Experience leading/managing a project and associated deliverable work.
 </li>
 <li>
 Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
 </li>
 <li>
 Highly detail-oriented and organized with ability to effectively prioritize and multi-task.
 </li>
 <li>
 Exceptional attention to detail to ensure accuracy and effective execution of all projects and tasks undertaken.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 SQL
 </li>
 <li>
 Powerpoint
 </li>
 <li>
 Data Analytics
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Data story telling
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Analyst (12 months contract)

Microsoft

<div>
 Do you enjoy working on a high-performing, fast-paced sales team? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes? If so, we are looking for you!
 
 
 At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
 
 
 SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.
 
 
 In the AI Workforce Specialists team, we are looking for passionate, experienced, and credible specialist sellers with a drive for developing and winning strategic opportunities that deliver end-to-end AI Workforce transformation at scale through high-impact, value-driven customer engagements&mdash;helping organizations achieve meaningful business outcomes and unlock the full potential of AI-powered productivity.
 
 
 As a Digital AI Workforce Specialist, you will lead the charge in transforming how organizations adopt and scale AI-powered productivity across AI Workforce solutions (M365 Copilot, Copilot Studio, Copilot Chat, Agents, ME3, ME5, Frontline Worker) and build strategies with customers, collaborating across different groups inside the Customer environment to successfully enable customers to drive and adopt AI transformation.
 
 
 You will lead consultative customer conversations and collaborate on the planning, orchestration and execution of end-to-end AI Workforce solutions opportunities with internal stakeholders and partners to cross-sell and up-sell. This opportunity will allow you to learn and accelerate your career growth, honing your solution sales and collaboration skills, and deepening your AI Workforce end-to-end expertise
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Sales Execution: You will Orchestrate a virtual team and assess customer needs to develop strategies that proactively build a stakeholder network to accelerate and close AI Workforce opportunities.
 </li>
 <li>
 Business Value &amp; Consultative Selling: You will foster and expand Microsoft&rsquo;s relationships with Customer Business Decision. Hunt new AI Workforce opportunities by identifying and engaging with key business contacts, understanding customers&rsquo; business and technology priorities, governance, decision and budget processes, and landing the value proposition of AI Workforce solutions.
 </li>
 <li>
 Scaling and Collaboration: You will lead the planning, orchestration and execution of AI Workforce opportunities with internal stakeholders and partners to cross-sell and up-sell.
 </li>
 <li>
 Technical Expertise: You will lead AI Workforce BDM and ITDM conversations, share best practices, present solutions with a differentiated value proposition, use cases and key competitor knowledge across solution areas acting as a subject matter expert to inform decisions on pursuit or withdrawal.
 </li>
 <li>
 Sales Excellence: You will lead and plan for accounts across territories, do compete plans and business analysis to pursue high-potential customers and manage AI Workforce solutions across the organization.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10+ years of technology-related sales or account management experience
 </li>
 <li>
 OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience
 </li>
 <li>
 OR equivalent experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications (PQs)
 
 
 
 
 [
 
 
 
 Managers/Recruiters:
 
 
 
 the &lsquo;Preferred Qualifications&rsquo; content is
 
 
 
 OPTIONAL
 
 
 
 and you may edit/delete content, including adding
 
 
 
 up to 4 PQs
 
 
 
 , if required.
 
 
 
 <ul>
 <li>
 7+ years of technology-related sales or account management experience
 </li>
 <li>
 OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience
 </li>
 <li>
 OR Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 3+ years of technology-related sales or account management experience
 </li>
 <li>
 4+ years of experience consultative, value-based selling
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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Digital Solution Area Specialists- AI & Workforce

JPMorganChase

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 Job Description
 
 
 
 Loan Servicing Specialist &ndash; Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment.
 
 
 
 Job Summary
 
 
 
 As a Loan Servicing Specialist &ndash; Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro &amp; Past Due Reconciliation, allowing you to make a significant impact on our operations.
 
 
 
 Job Responsibilities
 
 
 
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 Adhere to established QUALITY &amp; QUANTITY SLAs consistently.
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 Ensure 100% compliance with process-related policies, guidelines, and controls.
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 Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
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 Support the secondary trading desk with trade booking and settlements.
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 Liaise with bank departments and external contacts, including Borrowers and Trustees.
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 Follow up timely with agents or customers for any missing notifications.
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 Complete all funding within the SLA on the same day.
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 Serve as the SME and first internal POC for process-related queries and clarifications.
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 Act as the first point of escalation for process-related issues from customers.
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 Pay attention to detail to ensure all documents are processed correctly.
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 Identify changes to processes to improve productivity and efficiency.
 
 
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 Required Qualifications, Capabilities And Skills
 
 
 
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 Hold a bachelor's degree in finance or a related field, or possess equivalent work experience.
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 Minimum 3 years of experience in the financial services industry with a proven track record of delivery.
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 Understand business financial statements, cash flow capacity, and loans across various industries.
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 Exhibit strong research, analytical, and comprehension skills to analyze large data sets.
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 Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders.
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 Utilize effective time management and prioritization skills to achieve business objectives.
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 Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments
 
 
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 Preferred Qualifications, Capabilities And Skills
 
 
 
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 Build relationships with clients, internal partners, and peers effectively.
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 Recognize issues or problems that need to be escalated promptly.
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 Develop domain learning and exhibit strong interpersonal and communication skills.
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 Apply analytical thinking and problem-solving skills effectively.
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 Understand the product lifecycle and area product management thoroughly.
 
 
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 ABOUT US
 
 
 
 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 
 
 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
 
 
 
 About The Team
 
 
 
 J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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Loan Servicing - Operations Analyst

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