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b2b saas - customer success specialist Jobs in Mangaluru

b2b saas - customer success specialist

customer success manager

Astra Security

<div>
 
 
 About Astra:
 
 
 
 Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.
 
 
 
 
 
 CTOs and CISOs love Astra because it helps them to achieve continuous security at scale, fix vulnerabilities in record time, and seamlessly transition from DevOps to DevSecOps with Astra's powerful CI/CD integrations. Astra is loved by 1000+ companies across 70+ countries. In 2024 Astra uncovered 2.5 million+ vulnerabilities for its customers, saving customers $110M+ in potential losses due to security vulnerabilities.
 
 
 
 
 
 We've been awarded by the President of France Mr. Fran&ccedil;ois Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, Dream 11, OLX Autos etc. are a few of Astra&rsquo;s customers.
 
 
 
 
 
 
 Job Description:
 
 
 
 
 This a hybrid role with base location as Bangalore. (1-2 weeks/qtr work from office)
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 We're looking to on-board an enthusiastic &amp; a dynamic
 
 Customer Success Specialist
 
 who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers &amp; team members!) who are well versed with Astra's platform.
 
 
 
 
 
 The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders &amp; CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Drive a seamless customer onboarding experience, ensuring smooth adoption of the product.
 </li>
 <li>
 Act as a product champion by promoting adoption and maximizing customer engagement.
 </li>
 <li>
 Understand customer requirements and translate them into actionable deliverables.
 </li>
 <li>
 Respond promptly and effectively to customer queries via email and phone.
 </li>
 <li>
 Build and nurture long-term relationships with customers based on trust and rapport.
 </li>
 <li>
 Manage stakeholder relationships across internal teams and customer organizations.
 </li>
 <li>
 Strengthen brand value by delivering exceptional customer experiences.
 </li>
 <li>
 Maintain strong customer satisfaction and loyalty, measured through high NPS scores.
 </li>
 <li>
 Identify opportunities for up-selling and cross-selling complementary Astra products.
 </li>
 <li>
 Proactively manage account renewals and secure long-term partnerships.
 </li>
 <li>
 Ensure timely project delivery by coordinating across multiple teams.
 </li>
 <li>
 Maintain accurate and updated records within the customer success platform.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 2-5 years
 
 Customer Success / Growth / Retention
 
 roles, ideally in SaaS
 </li>
 <li>
 Proven ability in
 
 upselling/cross-selling
 
 in a PLG motion.
 </li>
 <li>
 Excellent c
 
 ommunication skills
 
 with a
 
 customer-first mindset.
 
 </li>
 <li>
 Technical knowledge required to work in a cyber security organization&rsquo;s customer-facing role.
 </li>
 <li>
 Analytical and data-driven; comfortable working with metrics like
 
 NRR, churn, adoption rates
 
 .
 </li>
 <li>
 Ability to
 
 build rapport with the stakeholders
 
 </li>
 <li>
 Willingness to work in a
 
 hybrid setup. (1-2 weeks/Qtr from our Bangalore office)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 You&rsquo;ll own your work from day one&mdash;no micromanaging, just trust and impact.
 </li>
 <li>
 Health Insurance for you and your spouse.
 </li>
 <li>
 Be part of a
 
 
 fast-growing cybersecurity SaaS company.
 </li>
 <li>
 You&rsquo;ll join a team that&rsquo;s scaling fast but still feels like a close-knit crew&mdash;think startup energy with global reach.
 </li>
 <li>
 Collaborative &amp; friendly culture with full ownership and growth opportunities.
 </li>
 <li>
 And yes, get ready for some unforgettable workcations&mdash;think Chikmagalur, Jim Corbett &amp; Wayanad
 </li>
 </ul>
 
 
</div>

B2B SaaS - Customer Success Specialist

TerraTern

<div>
 
 About Terratern
 
 
 
 Terratern is the fastest growing Global Talent Mobility Solution, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing opportunities abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process.
 
 
 
 Job Overview
 
 
 
 The Operations Manager will be responsible for overseeing the daily operations of Terratern's visa, job assistance, and customer success teams. This role ensures that all processes are optimized, customer issues are resolved efficiently, and teams deliver exceptional service. The ideal candidate will bring previous experience in travel, immigration, or related fields, with strong leadership and problem-solving skills.
 
 
 Key Responsibilities
 
 
 
 Team Management
 
 
 
 <ul>
 <li>
 Provide leadership, mentorship, and training to team members to ensure a high level of performance and productivity.
 </li>
 <li>
 Conduct regular performance evaluations and provide constructive feedback to team members.
 
 
 </li>
 </ul>
 
 Visa Processing &amp; Job Assistance
 
 
 
 <ul>
 <li>
 Supervise and ensure accurate visa filing and job assistance services are provided to clients in a timely manner.
 </li>
 <li>
 Ensure compliance with immigration laws, rules, and company procedures during the visa process.
 </li>
 <li>
 Guide the teams in addressing client needs related to visa applications and job placement services, ensuring high-quality support.
 
 
 </li>
 </ul>
 
 Customer Success &amp; Escalation Handling
 
 
 
 <ul>
 <li>
 Manage escalations from customers and resolve issues quickly, efficiently, and professionally.
 </li>
 <li>
 Develop strategies to improve customer satisfaction, minimize complaints, and enhance the client experience.
 </li>
 <li>
 Serve as the point of contact for escalated issues, providing solutions and ensuring effective communication with clients.
 
 
 </li>
 </ul>
 
 Process Optimization
 
 
 
 <ul>
 <li>
 Evaluate and improve operational processes, streamlining workflows to ensure efficiency and reduce processing time
 </li>
 <li>
 Identify and implement improvements to streamline processes and increase efficiency.
 </li>
 <li>
 Oversee the entire customer journey, from onboarding to escalation handling, ensuring high CSAT and NPS scores.
 </li>
 <li>
 Evaluate and improve ops using AI tools and simple automations (Zapier/n8n/Make/RPA) to remove manual steps and cut turnaround time.
 
 
 </li>
 </ul>
 
 Reporting &amp; Compliance
 
 
 
 <ul>
 <li>
 Monitor key performance indicators (KPIs) for teams and report on operational performance regularly.
 </li>
 <li>
 Ensure that all client interactions, visa documentation, and job placements comply with relevant immigration laws and company policies.
 </li>
 <li>
 Ensure that the company meets service level agreements (SLAs) and operational targets.
 
 
 </li>
 </ul>
 
 KPI (Key Performance Indicators)
 
 
 
 <ul>
 <li>
 Timely and accurate visa filing
 </li>
 <li>
 Client satisfaction (CSAT &amp; NPS scores)
 </li>
 <li>
 Resolution time for escalated issues
 </li>
 <li>
 SLA adherence
 </li>
 <li>
 Process improvement milestones
 </li>
 <li>
 Team performance metrics
 
 
 </li>
 </ul>
 
 Eligibility
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Proven experience in managing teams in a fast-paced environment
 </li>
 <li>
 Previous experience in the travel, immigration, or customer service industry is highly desirable
 </li>
 <li>
 A strong understanding of visa processing and job assistance services is a plus
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Strategic thinking to develop and implement long-term operational strategies
 </li>
 <li>
 Excellent problem-solving abilities and experience handling escalations
 </li>
 <li>
 Exceptional communication and interpersonal skills
 </li>
 <li>
 Detail-oriented with a focus on compliance and accuracy
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a high-pressure environment
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, or a related field
 </li>
 <li>
 Certification or training in immigration services or travel management is a plus
 
 
 </li>
 </ul>
 Why Join Terratern?
 
 
 Joining TerraTern puts you in a mission-driven organisation that is changing lives. Here&rsquo;s what makes us unique:
 
 
 <ul>
 <li>
 Impactful Work: Assist individuals in achieving their global mobility goals by guiding them through the entire process.
 </li>
 <li>
 Professional Growth: Learn from our industry experts and get access to continuous training about the latest immigration trends and policies.
 </li>
 <li>
 Entrepreneurial Culture: You have authority and ownership in your role. Share ideas, try new solutions and more.
 </li>
 <li>
 Work-Life Balance: Hybrid work arrangements that take care of your well-being.
 </li>
 <li>
 Collaborative Environment: Be part of an enthusiastic team eager for collaboration and excellence
 
 
 </li>
 </ul>
 Skills: immigration,teams,operations,management,leadership
</div>

Operations Manager

Scouto AI

<div>
 
 About The Company
 
 
 
 Our client is transforming the way businesses tap into data-driven intelligence for growth. They offer a powerful B2B platform that blends AI-generated insights with a verified database of decision-makers, enabling sales, marketing, and GTM teams to generate qualified leads, understand buyer personas, and build authentic professional relationships.
 
 
 
 About The Role
 
 
 
 As an Account Executive, you will help customers succeed with the company&rsquo;s AI-powered people-intelligence platform. You&rsquo;ll nurture strong post-purchase relationships, ensure clients fully leverage key features, and drive measurable business impact. Your mission is to deliver a seamless experience that turns satisfied customers into loyal, long-term partners.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Onboarding &amp; Training: Lead smooth customer onboarding and deliver engaging product-training sessions.
 </li>
 <li>
 Customer Relationship Management: Serve as the main point of contact, providing tailored support for post-purchase needs.
 </li>
 <li>
 Customer Satisfaction: Conduct proactive check-ins, address challenges promptly, and maintain high satisfaction levels.
 </li>
 <li>
 Retention &amp; Loyalty: Demonstrate ongoing value, mitigate concerns, and drive renewals.
 </li>
 <li>
 Problem Resolution: Troubleshoot issues, collaborating with internal teams for swift resolution.
 </li>
 <li>
 Maximize Platform Utilization: Guide clients through advanced features and share best practices for ROI.
 </li>
 <li>
 Drive Renewals &amp; Upsells: Spot upsell opportunities and align evolving needs with the platform&rsquo;s offerings.
 </li>
 <li>
 Feedback Loop: Collect actionable feedback and partner with product teams to enhance user experience.
 </li>
 <li>
 Trusted Advisor: Position yourself as a strategic partner who helps clients achieve business goals.
 
 
 </li>
 </ul>
 What You&rsquo;ll Need ?
 
 
 <ul>
 <li>
 ~2 years&rsquo; experience in customer success, account management, or another client-facing role.
 </li>
 <li>
 Strong interpersonal and communication skills to build trust and rapport.
 </li>
 <li>
 Proactive, problem-solving mindset with the ability to anticipate customer needs.
 </li>
 <li>
 Capacity to juggle multiple accounts and priorities in a fast-paced environment.
 </li>
 <li>
 Familiarity with SaaS or HR-tech tools (nice to have, not mandatory).
 </li>
 <li>
 Passion for driving customer success, retention, and loyalty.
 
 
 </li>
 </ul>
 Bonus Points For
 
 
 <ul>
 <li>
 Experience in a startup or high-growth SaaS environment.
 </li>
 <li>
 Knowledge of customer-success metrics (NRR, CSAT, Health Scores).
 </li>
 <li>
 Prior sales or relationship-management background.
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 <ul>
 <li>
 Join a fast-growing, innovative SaaS company.
 </li>
 <li>
 Work with a passionate team that values customer impact.
 </li>
 <li>
 Shape customer-success strategies from the ground up.
 </li>
 <li>
 Enjoy competitive salary, benefits, and flexible work arrangements.
 
 
 </li>
 </ul>
 Skills: account management,Customer Retention,B2B Sales,problem-solving,client-facing roles,customer,customer health metrics,B2B Saas,customer growth,Customer Acquisition,Up-selling,Customer Communication
</div>

Accounts Executive

Saviynt

<div>
 
 The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.&nbsp; SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Support issues
 
 : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects&nbsp;
 </li>
 <li>
 
 Provide reports
 
 : Provide reports on the health of the customer's instance&nbsp;
 </li>
 <li>
 
 Assist with upgrades:
 
 Identify upgrade needs, create upgrade plans, and assist with upgrade planning&nbsp;
 </li>
 <li>
 
 Advocate for customers:
 
 Act as an escalation point for customer-submitted cases and requests&nbsp;
 </li>
 <li>
 
 Client Relationship Management
 
 : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers&rsquo; inquiries, providing timely and effective solutions
 </li>
 <li>
 
 Issue Resolution
 
 : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction
 </li>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they understand how to use the company&rsquo;s products or services effectively
 </li>
 <li>
 
 Performance Monitoring
 
 : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings
 </li>
 <li>
 
 Account Management
 
 : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service
 </li>
 <li>
 
 Feedback Collection
 
 : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements
 </li>
 <li>
 
 Proactive Engagement
 
 : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer
 </li>
 <li>
 
 Documentation and Reporting:
 
 Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. &nbsp; You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency
 
 </li>
 </ul>
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 
 Communication Skills:
 
 Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial
 </li>
 <li>
 
 Problem-Solving
 
 : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction
 </li>
 <li>
 
 Time Management
 
 : Excellent organizational skills to manage multiple accounts and priorities simultaneously
 </li>
 <li>
 
 Customer-Centric Mindset
 
 : A commitment to delivering exceptional customer service and fostering positive relationships
 </li>
 <li>
 
 Analytical Skills
 
 : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement
 </li>
 <li>
 
 Adaptability
 
 : Flexibility to adapt to changing customer needs and dynamic work environments
 </li>
 <li>
 
 Team Collaboration
 
 : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction
 </li>
 <li>
 
 Empathy and Patience
 
 : Understanding customer frustrations and addressing them with patience and sensitivity
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform
 
 </li>
 </ul>
 
 
 
 
 
 
 TA Team
</div>

Support Account Manager

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking an experienced and strategic Senior Account Manager to nurture and grow relationships with key customers. This role is critical in driving customer satisfaction, maximizing account value, and identifying new revenue opportunities within your portfolio. You will work cross-functionally to ensure client needs are not only met but exceeded, positioning yourself as a trusted advisor and long-term partner to your customers.
 
 
 
 
 The ideal candidate brings a strong blend of consultative selling, account management, and communication skills, with a demonstrated ability to build lasting relationships and drive revenue through upselling and cross-selling strategies.
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention.
 </li>
 <li>
 Identify and pursue new business opportunities within existing accounts.
 </li>
 <li>
 Build and maintain a strong sales pipeline, including forecasting and reporting on key performance metrics.
 </li>
 <li>
 Drive revenue growth by identifying cross-sell and up-sell opportunities aligned to customer goals.
 </li>
 <li>
 Collaborate with cross-functional teams such as Product, Marketing, and Customer Success to deliver value-driven solutions.
 </li>
 <li>
 Act as a strategic partner to customers by understanding their business objectives and offering tailored solutions.
 </li>
 <li>
 Stay informed of market trends, industry developments, and competitor offerings to better position Freshworks' products.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4-6 years of experience in a customer-facing sales or account management role.
 </li>
 <li>
 Proven experience in building and maintaining strategic client relationships.
 </li>
 <li>
 Demonstrated ability to articulate complex ideas to a diverse audience, adapting as needed for varying levels of technical or business understanding.
 </li>
 <li>
 Experience managing both large and small accounts independently.
 </li>
 <li>
 Strong track record of meeting or exceeding revenue and retention targets.
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field (preferred).
 </li>
 </ul>
 
 
 Skills Inventory
 
 
 
 
 <ul>
 <li>
 Customer Relationship Management: Ability to build long-term partnerships with clients and become their go-to advisor.
 </li>
 <li>
 Strategic Selling: Experience identifying customer goals and aligning them to product capabilities for value-based sales.
 </li>
 <li>
 Sales Pipeline Management: Skilled in maintaining and growing a pipeline; adept at accurate forecasting and timely reporting.
 </li>
 <li>
 Cross-functional Collaboration: Comfortable working with internal teams across functions to drive customer outcomes.
 </li>
 <li>
 Communication: Excellent written and verbal communication skills, including experience delivering client-facing presentations.
 </li>
 <li>
 Initiative &amp; Ownership: Self-starter capable of independently managing customer success and retention.
 </li>
 <li>
 Analytical Thinking: Ability to identify trends or risks across the customer portfolio and propose proactive solutions.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Senior Account Manager - EU / UK

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.
 
 
 
 Job Description
 
 
 
 This is a 12 months fixed term contract role
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.As a Customer Success Analyst, you will partner closely with internal partners to ensure our largest corporate customers realise the maximum value from their investment into LinkedIn&rsquo;s Talent Solutions products. You will partner with the Sales and Customer Success teams deliver strategic and operational data asks, ultimately supporting customer relationships. This is a highly collaborative role, which requires excellent analysis skills, organization, prioritization, clear communication, stakeholder management, and an interest in developing your technical skillset.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Maintains a detailed knowledge of LinkedIn&rsquo;s products and the impact they can have for our customers.
 </li>
 <li>
 Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports.
 </li>
 <li>
 Completes report creation for customers using multiple systems to help customers understand the impact of LinkedIn partnership.
 </li>
 <li>
 Works cross-functionally with internal LinkedIn partners (Sales, CSM, Insights, etc.) in support of customer value demonstration/ ROI goals.
 </li>
 <li>
 Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.).
 </li>
 <li>
 Uses advanced analysis skills (SQL, pivot tables, formulas, and x-lookups) to compile multiple data reports.
 </li>
 <li>
 Partners closely with CSMs to prioritize projects based on customer maturity.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 2+yrs in data analysis/reporting role
 </li>
 <li>
 Experience with Microsoft suite of products (Excel, PowerPoint, Word, SharePoint etc.)
 </li>
 <li>
 Working experience with SQL
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Data and Insights-driven; able to synthesize data and help communicate the &ldquo;so what&rdquo; to a customer.
 </li>
 <li>
 Strong cross-functional partnership experience.
 </li>
 <li>
 Past work experience within a fast-paced environment.
 </li>
 <li>
 Experience synthesizing data and insights together for a client presentation.
 </li>
 <li>
 Experience working within Excel, PowerBI, and/or Tableau.
 </li>
 <li>
 Experience leading/managing a project and associated deliverable work.
 </li>
 <li>
 Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
 </li>
 <li>
 Highly detail-oriented and organized with ability to effectively prioritize and multi-task.
 </li>
 <li>
 Exceptional attention to detail to ensure accuracy and effective execution of all projects and tasks undertaken.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 SQL
 </li>
 <li>
 Powerpoint
 </li>
 <li>
 Data Analytics
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Data story telling
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Analyst (12 months contract)

SmartQ

<div>
 
 
 About SmartQ:
 
 
 
 We go many miles beyond the F&amp;B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.
 
 
 In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of &ldquo;how do we make people feel the best every day!&rdquo;
 
 
 On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.
 
 
 
 
 
 
 Are you passionate about managing and nurturing relationships with key clients/customers of a business?
 
 
 
 If your response is a resounding yes, then we are hunting for you. As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence.
 
 
 Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
 
 
 
 
 
 
 Roles and responsibilities:
 
 
 <ul>
 <li>
 Lead the company's dynamic food service sales efforts, developing and maintaining relationships with food service institutions at all levels.
 </li>
 <li>
 Manage an individual expense account within budget guidelines.
 </li>
 <li>
 Maintain ongoing relationships with customers, driving conversations to inform them about new product developments.
 </li>
 <li>
 Develop quotes and proposals.
 </li>
 <li>
 Attend client meetings, food committee meetings, and other related events.
 </li>
 <li>
 Maintain effective, professional relationships with customers, vendors, and fellow employees.
 </li>
 <li>
 Administer unit operations in accordance with SmartQ standards, handling contract specifications and statutory regulations.
 </li>
 <li>
 Oversee the overall management of the unit, ensuring quality food services and effective partner management.
 </li>
 <li>
 Monitor and ensure food services meet agreed standards and specifications.
 </li>
 <li>
 Ensure the efficient utilization of resources, including utilities, people, and technology.
 </li>
 <li>
 Analyze and assist on-site/off-site partners in effective management.
 </li>
 <li>
 Communicate regularly with clients to stay updated on operational activities and developments. Complete action plans following client satisfaction surveys and audits.
 </li>
 <li>
 Ensure all products are correctly priced in line with client agreements and specifications.
 </li>
 <li>
 Complete manpower scheduling within budget, adjusting labor schedules in line with sales. Ensure site adherence to safety standards as per SLA.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Experience in the food industry required.
 </li>
 <li>
 Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions.
 </li>
 <li>
 Ability to handle pressure and meet deadlines.
 </li>
 <li>
 Flexible and willing to take on various tasks to support team efforts.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong interpersonal skills.
 </li>
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 Sound knowledge and experience working with food, technology, and leveraging people.
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 Results-oriented, accountable, and able to hold others accountable.
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 Proven experience in managing successful teams in a similar environment.
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 Basic Food Hygiene certificate and knowledge of HSEQ standards.
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 Excellent financial and application acumen.
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 Self-motivated, agile, and able to adapt to a changing environment.
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 Overall 6+ years of experience, with a minimum of 3 years in a similar role.
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 Graduate/Diploma in Hotel Management or a related discipline.
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 </ul>
 
 
 
 
 
 
 
 
 Message from CEO:
 
 
 
 We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
 
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Key Account Manager

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