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customer service manager

customer service rep

customer success manager

Microsoft

<div>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 20% from home.
 
 
 
 Responsibilities
 
 
 
 
 Customer Relationship Management
 
 
 
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 
 
 Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.
 
 
 
 Customer Success Leadership
 
 
 
 Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
 
 
 In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 
 
 Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 
 
 
 Technical Relevance
 
 
 
 Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Required/minimum qualifications
 </li>
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 </li>
 </ul>
 </ul>
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 </li>
 <li>
 5+ years relevant work experience within customer industry.
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 </li>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification.
 </li>
 <li>
 Prosci or equivalent certification.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Sr. Customer Success Account Manager

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking a highly motivated and customer-centric Lead Account Executive Level to join our growing inbound sales team focused on the Australia market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Inbound Lead Management &amp; Qualification:
 
 
 
 
 <ul>
 <li>
 
 Engage with a high volume of inbound leads from various marketing channels with speed and efficiency.
 
 
 
 </li>
 <li>
 Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer.
 </li>
 <li>
 
 Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas.
 
 
 
 </li>
 </ul>
 
 
 Full Sales Cycle Management:
 
 
 
 
 <ul>
 <li>
 
 Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure.
 
 
 
 </li>
 <li>
 
 Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the North American audience.
 
 
 
 </li>
 </ul>
 
 
 Revenue Generation &amp; Quota Attainment:
 
 
 
 
 <ul>
 <li>
 Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals.
 </li>
 <li>
 Forecast sales accurately and maintain a healthy pipeline coverage.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale.
 </li>
 </ul>
 
 
 Strategic Account Engagement:
 
 
 
 
 <ul>
 <li>
 Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process.
 </li>
 <li>
 Navigate complex organizational structures and identify all relevant decision-makers and influencers.
 </li>
 <li>
 Understand the competitive landscape and articulate our differentiating factors effectively.
 </li>
 </ul>
 
 
 Collaboration &amp; Communication:
 
 
 
 
 <ul>
 <li>
 
 Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness.
 
 
 
 </li>
 <li>
 
 Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience.
 
 
 
 </li>
 <li>
 Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot).
 </li>
 </ul>
 
 
 Continuous Learning &amp; Improvement:
 
 
 
 
 <ul>
 <li>
 Stay abreast of industry trends, market developments, and competitor activities, particularly within the North American market.
 </li>
 <li>
 Continuously refine sales methodologies, product knowledge, and objection handling techniques.
 </li>
 <li>
 Actively participate in sales training, workshops, and coaching sessions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Proven Inbound Sales Success (5-9 years):
 
 Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients.
 </li>
 <li>
 
 Inbound Lead Conversion Expertise:
 
 Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads.
 </li>
 <li>
 
 Consultative Selling &amp; Discovery:
 
 Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features.
 </li>
 <li>
 
 Compelling Presentation &amp; Demonstration:
 
 Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives.
 </li>
 <li>
 
 Objection Handling &amp; Negotiation:
 
 Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures.
 </li>
 <li>
 
 Pipeline Management &amp; Forecasting:
 
 Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance.
 </li>
 <li>
 
 Communication Excellence:
 
 Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances.
 </li>
 <li>
 
 Resilience &amp; Persistence:
 
 High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment.
 </li>
 <li>
 
 Self-Motivation &amp; Autonomy:
 
 Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market.
 </li>
 <li>
 
 Adaptability &amp; Learning Agility:
 
 Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies.
 </li>
 <li>
 
 Tech Savvy:
 
 Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Desired Skills:
 
 
 
 
 <ul>
 <li>
 Experience selling within specific industries relevant to the North American market (e.g., FinTech, HR Tech, Healthcare).
 </li>
 <li>
 Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler).
 </li>
 <li>
 Strong analytical skills to identify trends and opportunities from sales data.
 </li>
 <li>
 Experience working in shifts aligned with North American time zones.
 </li>
 </ul>
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Lead - Inside Sales

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the Australia market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Inbound Lead Management &amp; Qualification:
 
 
 
 
 <ul>
 <li>
 
 Engage with a high volume of inbound leads from various marketing channels with speed and efficiency.
 
 
 
 </li>
 <li>
 Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer.
 </li>
 <li>
 
 Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas.
 
 
 
 </li>
 </ul>
 
 
 Full Sales Cycle Management:
 
 
 
 
 <ul>
 <li>
 
 Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure.
 
 
 
 </li>
 <li>
 
 Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the North American audience.
 
 
 
 </li>
 </ul>
 
 
 Revenue Generation &amp; Quota Attainment:
 
 
 
 
 <ul>
 <li>
 Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals.
 </li>
 <li>
 Forecast sales accurately and maintain a healthy pipeline coverage.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale.
 </li>
 </ul>
 
 
 Strategic Account Engagement:
 
 
 
 
 <ul>
 <li>
 Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process.
 </li>
 <li>
 Navigate complex organizational structures and identify all relevant decision-makers and influencers.
 </li>
 <li>
 Understand the competitive landscape and articulate our differentiating factors effectively.
 </li>
 </ul>
 
 
 Collaboration &amp; Communication:
 
 
 
 
 <ul>
 <li>
 
 Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness.
 
 
 
 </li>
 <li>
 
 Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience.
 
 
 
 </li>
 <li>
 Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot).
 </li>
 </ul>
 
 
 Continuous Learning &amp; Improvement:
 
 
 
 
 <ul>
 <li>
 Stay abreast of industry trends, market developments, and competitor activities, particularly within the North American market.
 </li>
 <li>
 Continuously refine sales methodologies, product knowledge, and objection handling techniques.
 </li>
 <li>
 Actively participate in sales training, workshops, and coaching sessions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Proven Inbound Sales Success (3-7 years):
 
 Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients.
 </li>
 <li>
 
 Inbound Lead Conversion Expertise:
 
 Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads.
 </li>
 <li>
 
 Consultative Selling &amp; Discovery:
 
 Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features.
 </li>
 <li>
 
 Compelling Presentation &amp; Demonstration:
 
 Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives.
 </li>
 <li>
 
 Objection Handling &amp; Negotiation:
 
 Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures.
 </li>
 <li>
 
 Pipeline Management &amp; Forecasting:
 
 Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance.
 </li>
 <li>
 
 Communication Excellence:
 
 Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances.
 </li>
 <li>
 
 Resilience &amp; Persistence:
 
 High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment.
 </li>
 <li>
 
 Self-Motivation &amp; Autonomy:
 
 Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market.
 </li>
 <li>
 
 Adaptability &amp; Learning Agility:
 
 Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies.
 </li>
 <li>
 
 Tech Savvy:
 
 Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems.
 </li>
 </ul>
 
 
 Desired Skills:
 
 
 
 
 <ul>
 <li>
 Experience selling within specific industries relevant to the North American market (e.g., FinTech, HR Tech, Healthcare).
 </li>
 <li>
 Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler).
 </li>
 <li>
 Strong analytical skills to identify trends and opportunities from sales data.
 </li>
 <li>
 Experience working in shifts aligned with North American time zones.
 </li>
 </ul>
 
 
 Educational Background:
 
 
 
 
 <ul>
 <li>
 
 Bachelor's degree
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Account Executive - Inside Sales

Algonomy

<div>
 
 
 ROLE :
 
 Product Manager
 
 
 
 PRODUCTS :
 
 Marketing Content Personalization (Active Content)
 
 
 
 REPORTS TO :
 
 Vice President &ndash; Product Management
 
 
 
 EXPERIENCE : 5
 
 + years in technology, CVM, CRM including mandatory 3 years in Product
 
 
 Management
 
 
 
 EDUCATION :
 
 B. E or B. Tech, MBA from a front-line business school preferred
 
 
 
 LOCATION :
 
 Bangalore
 
 
 
 
 
 At Algonomy, we believe the future of our economy is Algorithmic, where businesses will develop resilient, adaptive and agile decisioning abilities that will constantly test and refine AI-driven actions to create the best personal experience for every individual customer at scale.
 
 
 
 
 
 We aim to become the algorithmic bridge between consumers and brands/retailers, and to lead our customers through the Algorithmic transformation imperative. The name Algo-nomy signifies an expertise in algorithms. As technology evolves our lives (and our clients&rsquo;) at hyper-speed, Algonomy stands as a bold, creative and agile brand; and these are also the very qualities that every digital-first business needs in order to be successful in the new normal. We are ambitious, we create category leading solutions in our markets, and we are constantly learning, inventing and adapting to stay ahead of our industry&rsquo;s needs.
 
 
 
 
 
 
 
 PRIMARY RESPONSIBILITIES
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Core Member of Product Management team for Algonomy&rsquo;s World leading (200+ customers in over 40 countries; highly rated by Gartner/Forrester etc.)
 </li>
 <li>
 Drive product vision and execution for our marketing personalization and content personalization product suite. Ensure Algonomy&rsquo;s leadership in the rapidly evolving space of digital marketing.
 </li>
 <li>
 Assimilate market, customer and competitive intelligence to develop product strategy, PRDs, functional specifications and GTM plans
 </li>
 <li>
 Own the product road map and release cycles. Engage closely with Engineering Team to deliver the roadmap via scrum/sprint framework using well written user stories and clear backlog prioritization etc.
 </li>
 <li>
 Work with the Executive Team, Engineering, Professional Services, Customer Success, Sales and Marketing teams to create overall strategy, competitive positioning, messaging, pricing, revenue and profitability goals
 </li>
 <li>
 Work closely with Customer Success and Consulting to drive adoption and value for customers
 </li>
 <li>
 Evangelize the product and participate in the product GTM activities.
 </li>
 <li>
 Should be able to position product value proposition, do product demonstrations, help with RFP/RFI responses and work closely with sales and customer success teams to influence product revenue
 </li>
 </ul>
 
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 5+ years of relevant experience in the technology industry with mandatory at least 3+ years as a Product Manager for a leading technology product company in the enterprise/B2B software segment
 </li>
 <li>
 Ideal PM experience includes but not limited to &ndash; multi-channel marketing automation, customer analytics, eCommerce analytics, personalization, , and products that offer machine learning.
 </li>
 <li>
 Must have good understanding of AI/ML concepts and their strengths and weaknesses to work closely with data science and engineering teams to help pick the right approach to productize.
 </li>
 <li>
 Familiarity with Agile product development
 </li>
 <li>
 Working with design tools like Figma, Canva is added advantage.
 </li>
 <li>
 Strong inter-personal, collaboration and presentation skills
 </li>
 <li>
 Build rapport with diverse team members and drive consensus and decision making at speed
 </li>
 <li>
 Ability to work in a fast-paced entrepreneurial environment
 </li>
 <li>
 Experience in working with globally distributed teams
 </li>
 </ul>
 
 
 
 
 
 ________________________________
 
 
 
 
 
 
 About the Company:
 
 
 Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester&mdash;more at www.algonomy.com.
 
 
 
</div>

Product Manager

Aadmi

<div>
 About the Company
 
 Our company works with organizations to promote data protection best practices within their organization as well as establish compliance with standards such as PCI DSS and regulations such as the European General Data Protection Regulation (GDPR).
 
 
 
 
 
 More than 225,000 users in 100+ countries look to our company for tools, technology, and strategic security support. Founded in 2008 with a decade of service to the hospitality industry, we are a privately held company with regional offices across the United States and internationally. We are currently seeking a Product Manager to add to our team.
 
 
 
 
 Accountability Summary
 
 As a Product Manager, you'll own the design and execution of key software products, collaborating with Engineering and cross-functional teams to define requirements, create clear, actionable product requirement documents (PRDs), deliver value, and enhance customer experience. You'll be the bridge between business goals and technical solutions to ensure clarity, alignment, and results.
 
 
 
 
 Duties and Responsibilities
 
 The Product Manager will be responsible for the following tasks:
 
 <ul>
 <li>
 Define, maintain, and prioritize the Product Roadmap in alignment with company goals and customer needs.
 </li>
 <li>
 Collaborate with cross-functional teams, including Engineering, Product, Sales, Customer Success, and Security to gather input on product design.
 </li>
 <li>
 Lead discovery and scoping sessions to identify goals, user pain points, technical constraints, and potential solutions.
 </li>
 <li>
 Translate complex ideas into clear, actionable documentation that communicates scope, use cases, user flows, acceptance criteria, and dependencies.
 </li>
 <li>
 Own end-to-end creation, iteration, and maintenance of Product Requirement Documents (PRDs), user stories for assigned software products.
 </li>
 <li>
 Manage product backlogs, ensuring that items are regularly scoped and prioritised.
 </li>
 <li>
 Partner with the Engineering Team throughout the development lifecycle, clarifying requirements, prioritization, and intended outcomes.
 </li>
 <li>
 Facilitate consistent, transparent communication across teams, driving alignment and escalating risks, blockers, or decisions as needed.
 </li>
 <li>
 Monitor post-release performance, gather stakeholder feedback, and support continuous improvement.
 </li>
 <li>
 Contribute to planning discussions by advocating for customer needs, technical feasibility, and business impact.
 </li>
 <li>
 Track KPIs such as adoption rates, feature usage and customer satisfaction to measure success.
 </li>
 </ul>
 
 
 
 Requirements
 <ul>
 <li>
 3+ years of experience in product management or a related role within a software development environment.
 </li>
 <li>
 Proficiency in Agile/SCRUM frameworks and the software development lifecycle.
 </li>
 <li>
 Strong skills in gathering requirements and writing technical documentation.
 </li>
 <li>
 Proven experience collaborating with cross-functional teams and technical stakeholders.
 </li>
 <li>
 Excellent communication skills (written and verbal).
 </li>
 <li>
 Experience in B2B SaaS or enterprise software.
 </li>
 <li>
 Technical literacy and understanding of web application architecture, APIs, SSO, and integrations.
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 <ul>
 <li>
 Background in software engineering or a technical field.
 </li>
 <li>
 Familiarity with tools like Jira, Confluence, Notion, or similar.
 </li>
 <li>
 Experience with the hospitality industry.
 </li>
 <li>
 Familiarity with Learning Management System (LMS) platforms, security awareness tools.
 </li>
 <li>
 Knowledge of data protection and data privacy best practices.
 </li>
 </ul>
 
 
 
 Compensation
 <ul>
 <li>
 The salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications, and other factors.
 </li>
 <li>
 We provide significant career growth, competitive compensation, and a benefits package including generous personal time off, holiday pay, health insurance, and pension.
 
 </li>
 </ul>
</div>

Navi

<div>
 
 
 Product Manager
 
 
 
 Location: Bangalore
 
 
 
 About the Team
 
 
 
 A fast-paced, high-ownership engineering team focused on building scalable backend systems that power Navi&rsquo;s financial products. The team collaborates closely with cross-functional partners to solve complex problems through clean, efficient, and maintainable code.
 
 
 
 
 
 
 About the Role
 
 
 
 As a Product Manager at Navi, you will champion the voice of the customer and drive the development of innovative financial solutions, aiming to solve finance for a billion people. You will be responsible for the end-to-end management of your product area, from conception through launch and beyond. This role requires a proactive approach to understanding customer requirements through detailed market research, user testing, and data analysis. You will independently spearhead initiatives, define and analyze critical metrics to gauge product success, and lead a cross-functional team including engineering, design, and more, to achieve outstanding product outcomes. Your role demands a strong foundation in technology, exceptional problem-solving skills, and a data-driven approach to decision making.
 
 
 
 
 
 
 Must Haves
 
 
 <ul>
 <li>
 3-4 years of relevant product management experience.
 </li>
 <li>
 Demonstrated empathy towards the needs, concerns, and experiences of end-users.
 </li>
 <li>
 Strong foundation in technology and basic product thinking.
 </li>
 <li>
 Advanced problem-solving skills with a structured and analytical approach.
 </li>
 <li>
 Proven ability to make data-driven decisions that lead to successful business outcomes.
 </li>
 <li>
 Ownership mindset with a high drive for achieving excellence and winning in the market.
 </li>
 <li>
 Excellent communication skills, capable of effectively articulating complex ideas to diverse audiences.
 </li>
 <li>
 Perseverance, Passion and Commitment to Navi's mission and vision.
 </li>
 <li>
 Ability to consistently create value for customers and stakeholders through high quality outcomes.
 </li>
 <li>
 Resilience and Adaptability to new roles, responsibilities, and changing circumstances.
 </li>
 <li>
 Bachelor's or Master's degree in Business Administration, Computer Science, Engineering, or a related field.
 </li>
 <li>
 Demonstrated success in product management, preferably in a tech-focused environment.
 </li>
 </ul>
 
 
 
 
 
 What We Expect From You
 
 
 <ul>
 <li>
 Develop a strong understanding of our customers, leveraging this insight to craft differentiated user experiences.
 </li>
 <li>
 Independently define the roadmap and strategy for your product area, ensuring alignment with broader business objectives.
 </li>
 <li>
 Drive the development and continuous improvement of products based on thorough market research, experimentation, and user feedback.
 </li>
 <li>
 Collaborate with cross-functional teams to deliver high-quality products with minimal oversight.
 </li>
 <li>
 Define, track, and analyze product performance metrics to guide future product iterations.
 </li>
 </ul>
 
 
 
 
 
 Inside Navi
 
 
 
 We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal &amp; Home Loans to UPI, Insurance, Mutual Funds, and Gold &mdash; we&rsquo;re building tech-first solutions that work at scale, with a strong customer-first approach.
 
 
 
 
 
 Founded by
 
 Sachin Bansal &amp; Ankit Agarwal
 
 in 2018, we are one of India&rsquo;s fastest-growing financial services organisations. But we&rsquo;re just getting started!
 
 
 
 
 
 
 Our Culture
 
 
 
 
 The Navi DNA
 
 
 
 
 Ambition. Perseverance. Self-awareness. Ownership. Integrity.
 
 
 
 We&rsquo;re looking for people who dream big when it comes to innovation. At Navi, you&rsquo;ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you&rsquo;re driven to deliver real value to customers, no matter the challenge, this is the place for you.
 
 
 We chase excellence by uplifting each other&mdash;and that starts with every one of us.
 
 
 
 
 
 
 Why You'll Thrive at Navi
 
 
 
 At Navi, it&rsquo;s about how you think, build, and grow. You&rsquo;ll thrive here if:
 
 <ul>
 <li>
 
 You&rsquo;re impact-driven
 
 </li>
 <li>
 You take ownership, build boldly, and care about making a real difference.
 </li>
 <li>
 
 You strive for excellence
 
 </li>
 <li>
 Good isn&rsquo;t good enough. You bring focus, precision, and a passion for quality.
 </li>
 <li>
 
 You embrace change
 
 </li>
 <li>
 You adapt quickly, move fast, and always put the customer first.
 </li>
 </ul>
 
 
</div>

JPMorganChase

<div>
 
 Job Description
 
 
 
 You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
 
 
 As a Product Manager - Voice &amp; Chat at JPMorganChase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Develops a product strategy and product vision that delivers value to customers
 </li>
 <li>
 Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
 </li>
 <li>
 Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
 </li>
 <li>
 Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
 
 
 </li>
 </ul>
 
 Required Qualifications, Capabilities And Skills
 
 
 
 <ul>
 <li>
 5+ years of experience or equivalent expertise in product management or a relevant domain area
 </li>
 <li>
 Advanced knowledge of the product development life cycle, design, and data analytics
 </li>
 <li>
 Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
 
 
 </li>
 </ul>
 
 Preferred Qualifications, Capabilities And Skills
 
 
 
 <ul>
 <li>
 Demonstrated prior experience working in a highly matrixed, complex organization
 
 
 </li>
 </ul>
 
 #ICBCareer
 
 
 
 
 About Us
 
 
 
 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 
 
 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
 
 
 
 About The Team
 
 
 
 Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we&rsquo;re setting our businesses, clients, customers and employees up for success.
 
 
 The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm&rsquo;s data sharing principles of security, customer control and convenience, and privacy.
</div>

Product Manager - Vice President

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