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customer success manager

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.
 
 
 As a CSM you will be tasked with:
 
 
 <ul>
 <li>
 Serving as a Customer Champion and Advocate
 </li>
 <li>
 Helping Customers realize value from their investment
 </li>
 <li>
 Partnering on customer retention and expansion.
 
 
 
 </li>
 </ul>
 The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
 </li>
 <li>
 Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
 </li>
 <li>
 Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
 </li>
 <li>
 Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
 </li>
 <li>
 Drive AI feature adoption and bring customers on the change journey in the new Agentic future
 </li>
 <li>
 Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
 </li>
 <li>
 Maintain an understanding of LinkedIn&rsquo;s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
 </li>
 <li>
 Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
 </li>
 <li>
 Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
 </li>
 <li>
 Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
 </li>
 <li>
 Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
 </li>
 <li>
 Work with our global support team to ensure customer escalations are resolved and lean in as needed.
 </li>
 <li>
 Document all communication with customers accurately and in a timely manner via system tools
 </li>
 <li>
 Travel may be required as per customer need to build stronger engagement
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management
 
 
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Recruiting or other applicable talent experience
 </li>
 <li>
 Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
 </li>
 <li>
 Fundamental organization, project management, and time management skills
 </li>
 <li>
 Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
 </li>
 <li>
 Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
 </li>
 <li>
 Fundamental understanding of Sales concepts and Software as a Service
 </li>
 <li>
 Bachelor's degree or equivalent practical experience
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Consulting
 </li>
 <li>
 Customer success
 </li>
 <li>
 Business Strategy
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Manager, LinkedIn Talent Solutions

Microsoft

<div>
 
 Overview
 
 
 
 At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 This role is flexible in that you can work up to (50%- 75%) from home.
 
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 Customer Strategy &amp; Relationship Management
 
 
 <ul>
 <li>
 Build and maintain trusted relationships with customer stakeholders and technical professionals
 </li>
 <li>
 .Align customer objectives with Microsoft&rsquo;s portfolio through Customer Success Plans (CSPs).
 </li>
 <li>
 Drive adoption, usage, and value realisation across Microsoft&rsquo;s Cloud platforms.
 
 
 </li>
 </ul>
 Delivery Orchestration
 
 
 <ul>
 <li>
 Lead post-sales delivery planning and execution.
 </li>
 <li>
 Coordinate cross-functional v-teams to align resources with customer outcomes.
 </li>
 <li>
 Conduct customer-facing program reviews and prioritise engagements for strategic impact.
 
 
 </li>
 </ul>
 Business Development &amp; Growth
 
 
 <ul>
 <li>
 Hunt for new opportunities within customer accounts to expand Microsoft&rsquo;s footprint.
 </li>
 <li>
 Use strong business acumen to qualify opportunities, understand budget cycles, and articulate value.Identify whitespace and growth areas, initiate strategic conversations, and convert insights into action.
 </li>
 <li>
 Track consumption milestones, address adoption blockers, and drive expansion through proactive engagement.
 </li>
 <li>
 Opportunity creation and growth are key success indicators for this role.
 
 
 </li>
 </ul>
 Leadership &amp; Communication
 
 
 <ul>
 <li>
 Demonstrate executive presence and adapt communication style from boardroom to backroom.
 </li>
 <li>
 Model Microsoft&rsquo;s cultural attributes of respect, integrity, accountability, and inclusion.
 </li>
 <li>
 Collaborate with account teams and contribute to shared goals through strategic planning and execution.
 
 
 </li>
 </ul>
 Characteristics of a successful CSAM
 
 
 <ul>
 <li>
 Proven experience in customer success, delivery management, or cloud transformation roles.
 </li>
 <li>
 Strong business development mindset with a passion for uncovering and pursuing new opportunities.
 </li>
 <li>
 Technical fluency to hold level 100 conversations across Microsoft&rsquo;s product portfolio.
 </li>
 <li>
 Resilient and adaptable, with the ability to manage competing priorities and drive outcomes.
 </li>
 <li>
 Experience engaging with senior executives and technical stakeholders.
 </li>
 <li>
 Familiarity with IT Service Management and cloud adoption frameworks.
 </li>
 <li>
 Strategic thinking and empathetic planning skills.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications (RQs)
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 
 </li>
 </ul>
 </ul>
 
 Preferred Qualifications (PQs)
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 </li>
 </ul>
 <li>
 7+ years relevant work experience within customer industry
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
 </li>
 <ul>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification
 </li>
 <li>
 Prosci or equivalent certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Manager

Saviynt

<div>
 
 The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.&nbsp; SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Support issues
 
 : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects&nbsp;
 </li>
 <li>
 
 Provide reports
 
 : Provide reports on the health of the customer's instance&nbsp;
 </li>
 <li>
 
 Assist with upgrades:
 
 Identify upgrade needs, create upgrade plans, and assist with upgrade planning&nbsp;
 </li>
 <li>
 
 Advocate for customers:
 
 Act as an escalation point for customer-submitted cases and requests&nbsp;
 </li>
 <li>
 
 Client Relationship Management
 
 : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers&rsquo; inquiries, providing timely and effective solutions
 </li>
 <li>
 
 Issue Resolution
 
 : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction
 </li>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they understand how to use the company&rsquo;s products or services effectively
 </li>
 <li>
 
 Performance Monitoring
 
 : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings
 </li>
 <li>
 
 Account Management
 
 : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service
 </li>
 <li>
 
 Feedback Collection
 
 : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements
 </li>
 <li>
 
 Proactive Engagement
 
 : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer
 </li>
 <li>
 
 Documentation and Reporting:
 
 Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. &nbsp; You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency
 
 </li>
 </ul>
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 
 Communication Skills:
 
 Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial
 </li>
 <li>
 
 Problem-Solving
 
 : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction
 </li>
 <li>
 
 Time Management
 
 : Excellent organizational skills to manage multiple accounts and priorities simultaneously
 </li>
 <li>
 
 Customer-Centric Mindset
 
 : A commitment to delivering exceptional customer service and fostering positive relationships
 </li>
 <li>
 
 Analytical Skills
 
 : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement
 </li>
 <li>
 
 Adaptability
 
 : Flexibility to adapt to changing customer needs and dynamic work environments
 </li>
 <li>
 
 Team Collaboration
 
 : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction
 </li>
 <li>
 
 Empathy and Patience
 
 : Understanding customer frustrations and addressing them with patience and sensitivity
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Systems, Cybersecurity, or 8+ years of experience in a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform
 
 </li>
 </ul>
 
 
 
 
 
 
 TA Team
</div>

Support Account Manager

HireRight

<div>
 
 About HireRight
 
 
 
 HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
 
 
 
 Overview
 
 
 
 The Account Manager will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight. The Account Manager works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact.
 
 
 
 Responsibilities
 
 
 
 Acting as the day to day contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through excellent customer service.
 
 
 Client Care Responsibilities:
 
 
 <ul>
 <li>
 Acting as a dedicated Account Manager responsible for overall relationship, growth, retention and customer support for a number of clients.
 </li>
 <li>
 Responsible for the optimization and smooth running of the clients overall screening program.
 </li>
 <li>
 Client Liaison &ndash; providing candidate/file and company specific information and progress reports in response to clients&rsquo; enquiries / Handling all levels of enquiries from customers
 </li>
 <li>
 Building long term relationships with the assigned clients
 </li>
 <li>
 Maintain and improve client satisfaction and performance;
 </li>
 <li>
 Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
 </li>
 <li>
 Promoting and discussing new services with their Clients
 </li>
 <li>
 Handling SLA reviews of their clients
 </li>
 <li>
 Communicating SLA changes to Service Deliver Teams
 </li>
 <li>
 Leading frequent Client meetings (face to face and/or conference calls)
 </li>
 <li>
 Conducting Client Trainings
 </li>
 <li>
 Generating reports and presentations
 </li>
 <li>
 Setting up and maintaining corporate operating systems with client specific information and user access
 </li>
 <li>
 Presenting marketing materials to clients and informing them about procedural changes
 </li>
 <li>
 Providing Technical support for Client
 </li>
 <li>
 Interdepartmental cooperation
 </li>
 <li>
 Liaising between Service Delivery teams and Client when additional information needed in order to complete background screening report.
 </li>
 <li>
 Cooperating with Service Delivery teams.
 </li>
 <li>
 Obtaining volume predictions from clients and feeding back to Operations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses a Bachelor Degree in Business with a minimum 3 years relevant account management experience. BGV industry experience preferred .
 </li>
 <li>
 Equipped with commercial awareness skills to understand market trends and what is happening in the market
 </li>
 <li>
 Strong communication skills to communicate with all levels of management with diplomacy, tact and discretion.
 </li>
 <li>
 Ability to demonstrate influencing skills to implement new ideas and upsell with existing client base.
 </li>
 <li>
 Ability to project manage and meet deadlines; priorities, multitask and manage own and others time effectively
 </li>
 <li>
 Identifies ideas and opportunities and makes them happen
 </li>
 <li>
 Good Computer Literacy including MS Word, Outlook, Excel, PowerPoint etc.
 </li>
 <li>
 Ability to travel at short notice to meet client needs where necessary
 </li>
 <li>
 Building relationships with senior level contacts within client accounts.
 
 
 </li>
 </ul>
 
 What Do We Offer
 
 
 
 All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
 
 
 HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
</div>

Account Manager

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within Mid-Market sector. You will be responsible for helping our customers effectively engage with our solutions (Talent &amp; Learning). You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients&rsquo; best interest in mind and act as their internal advocate to ensure they are set up for success.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Researches Customer&rsquo;s business and prepares thoughtful questions and insights in advance of customer meetings
 </li>
 <li>
 Ability to have meaningful conversations &amp; sell to CXO level.
 </li>
 <li>
 Asks layered, open-ended questions to understand and clarify Customer&rsquo;s objectives and challenges beyond surface-level detail
 </li>
 <li>
 Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer&rsquo;s organization
 </li>
 <li>
 Shifts communication style and content to fit the needs of different stakeholders
 </li>
 <li>
 Leads with Solutions, not products, when making recommendations aligned to Customer objectives
 </li>
 <li>
 Sells with Integrity
 </li>
 <li>
 Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together
 </li>
 <li>
 Thinks commercially and applies business acumen when crafting &amp; negotiating commercial agreements
 </li>
 <li>
 Uses data and insights to support investment recommendations or overcome customer objections
 </li>
 <li>
 Proactively mitigates churn risk by adopting a smart, customer-centric approach
 </li>
 <li>
 Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI
 </li>
 <li>
 Drives Customer growth by proactively identifying opportunities to deliver greater customer value
 </li>
 <li>
 Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens
 </li>
 <li>
 Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
 </li>
 <li>
 Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success.
 </li>
 <li>
 Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment.
 </li>
 <li>
 Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 4+ years of relevant applicable sales experience
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience with HR software
 </li>
 <li>
 Experience with SaaS opportunities and Salesforce.com platform
 </li>
 <li>
 Experience selling IT solutions
 </li>
 <li>
 Knowledge of software contract terms and conditions with the ability to create fair transactions
 </li>
 <li>
 Strong negotiation and accurate forecasting skills
 </li>
 <li>
 Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
 </li>
 <li>
 Excellent communication, negotiation and forecasting skills
 </li>
 <li>
 Demonstrated ability to find and manage high-level business in an evangelistic sales environment
 </li>
 <li>
 Ability to gather and use data to inform decision making and persuade others
 </li>
 <li>
 Ability to assess business opportunities and read prospective buyers
 </li>
 <li>
 Ability to orchestrate the closure of business with an accurate understanding of prospect needs
 </li>
 <li>
 Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Communication
 </li>
 <li>
 Negotiation
 </li>
 <li>
 Forecasting
 </li>
 <li>
 Collaboration
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Talent Account Director, LinkedIn Talent Solutions

RISA

<div>
 
 
 About RISA Labs
 
 
 
 
 
 
 At RISA, we are building the future of mission-critical workflows by leveraging the latest in AI. Our purpose is to solve humanity&rsquo;s hardest hurdles, and we are starting with the incredibly high-stakes challenges within oncology. We&rsquo;re not just selling software; we are delivering a new kind of resilient, autonomous infrastructure that powers foundational institutions and ultimately helps accelerate human progress.
 
 
 
 
 
 
 Founders
 
 
 
 
 
 
 RISA was founded by Kshitij Jaggi and Kumar Shivang, IIT Kanpur alumni with a proven track record from their previous healthcare startup, Urban Health. Their vision is to streamline oncology care through cutting-edge technology.
 
 
 
 
 
 
 Funding
 
 
 
 
 
 
 RISA Labs is backed by $3.5 million in seed funding, led by Flipkart co-founder Binny Bansal, with support from Oncology Ventures, General Catalyst, z21 Ventures, Odd Bird VC, and angel investor Ashish Gupta.
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Own Product Operational Excellence: Orchestrate the end-to-end lifecycle, bridging fulfillment, product, and client teams to ensure seamless delivery
 </li>
 <li>
 Drive Account Success: Serve as the primary account owner, managing the entire client relationship from onboarding to growth
 </li>
 <li>
 Execute Implementation &amp; Training: Lead the full onboarding process, including technical setup, fulfillment coordination, and user training sessions
 </li>
 <li>
 Systematize Feedback Loops: Translate client feedback and fulfillment bottlenecks into structured data to directly influence the Product roadmap
 </li>
 <li>
 Build Scalable Processes: Create and maintain the SOPs, playbooks, and documentation required to scale Fulfillment and Client Success operations
 </li>
 <li>
 Monitor &amp; Drive Adoption: Track usage metrics daily to identify adoption gaps, surface blockers, and proactively intervene
 </li>
 <li>
 Manage Escalations: Lead cross-functional resolution for technical or operational roadblocks, minimizing downtime, and client friction
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 1-2+ Years Experience: Background in Product Operations, Customer Success, or Technical Account Management within B2B SaaS
 </li>
 <li>
 High Agency &amp; Ownership: Demonstrated ability to execute ambiguous tasks and drive real business outcomes with a bias for action
 </li>
 <li>
 Cross-Functional Collaboration: Proven experience working directly across Product, Fulfillment, and Client-facing teams with a customer first mindset
 </li>
 <li>
 Communication Excellence: Exceptional verbal and written skills, with the ability to simplify complex technical concepts for client stakeholders
 </li>
 <li>
 Systems Thinking: Track record of building repeatable frameworks, playbooks, or processes to solve recurring problems permanently
 </li>
 <li>
 Data-Driven Problem Solving: Instinct to back up proposed solutions and operational changes with quantitative evidence and metric tracking
 </li>
 <li>
 Growth Mindset: Strong desire to evolve from operational execution into a leadership role within Product Operations
 </li>
 </ul>
 
 
 
 
 
 Bonus Points
 
 
 
 
 
 <ul>
 <li>
 Startup Experience: Built processes from scratch (0 to 1)
 </li>
 <li>
 Outcomes: Specific examples of driving organisation core NSM - revenue, retention
 </li>
 <li>
 Industry: Demonstrated interest or experience in HealthTech
 </li>
 </ul>
 
 
</div>

Product Operations Manager

Unifize

<div>
 
 About Unifize:
 
 
 
 At Unifize, we're building the AI-native product suite for regulated manufacturing companies. Our platform is designed to unify Quality, Operations, and R&amp;D in a single collaborative system.
 
 
 Today, life sciences and other regulated manufacturers rely on a patchwork of disconnected tools, eg, QMS, DMS, PLM, MES, spreadsheets, and email, to manage their processes. This fragmentation slows down innovation, increases compliance risks, and forces teams to waste time manually connecting the dots.
 
 
 Unifize changes that by bringing process, documentation, and communication together in one place. Whether it's managing CAPAs, resolving deviations, launching new products, or preparing for audits, Unifize enables teams to work faster with full traceability and audit readiness built in.
 
 
 What makes Unifize different:
 
 
 <ul>
 <li>
 No-code configuration for rapid deployment and adaptation
 </li>
 <li>
 Collaboration embedded in every record, not siloed in email or chat
 </li>
 <li>
 Context-aware AI that suggests actions, detects risks, and enhances productivity
 </li>
 <li>
 Flexible architecture that supports expansion across QMS, DMS, MES, PLM, CMMS, and more
 
 
 </li>
 </ul>
 We're already working with leading companies in the life sciences and manufacturing sectors. Our customers start with one use case and consistently expand, with 100% net expansion to date. Check out our website, case studies, videos to learn more.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Build and Optimize Customer Success Processes
 </li>
 <li>
 Design, document, and maintain workflows across kickoff, activation, adoption, and renewals
 </li>
 <li>
 Ensure alignment between Sales &rarr; Implementation &rarr; CS &rarr; Product
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 Implement and manage a CRM for Implementation (Project Management) &amp; CS
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 Customer Health Scoring &amp; Insights
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 Develop and maintain the Customer Health Score model using usage, engagement, CSAT, support, and risk indicators
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 Monitor health weekly and flag early-warning signals to CSMs
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 Drive data-backed intervention strategies to improve retention
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 Evaluate the ICP score of all customers on a monthly basis. Flag non-ICP customers and drive decisions surrounding their fit and sustained implementation support
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 <li>
 Customer Request, Issue &amp; Risk Management
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 <li>
 Ensure 100% capture of all customer requests, issues, complaints, and escalations
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 <li>
 Categorize, track, and route requests with clear SLAs
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 <li>
 Capture customer defects and coordinate with engineering to resolve issues on time
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 <li>
 Perform risk analysis for 100% of active customers, and maintain CAPA tracking
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 <li>
 Implementation Effort Tracking
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 <li>
 Ensure 100% implementation hours are captured by task type, module, and account
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 <li>
 Analyze bottlenecks, scope variances, and productivity trends. Build capacity planning models and propose solutions to address bottlenecks
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 <li>
 Conduct effort tracking audits to ensure that efforts are not being excessively inflated
 </li>
 <li>
 Provide insights to guide planning, scoping, and resource allocation
 </li>
 <li>
 Data Quality, Reporting &amp; Analytics
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 <li>
 Maintain data accuracy across CRM, CS tools, implementation trackers, and dashboards
 </li>
 <li>
 Build reports on product adoption, engagement, CSAT, risk, and revenue health
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 <li>
 Lead weekly and monthly reporting cadences for CS and leadership
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 <li>
 Drive Business Reviews (QBRs/MBRs)
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 <li>
 Own the operational execution of QBRs/MBRs
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 Build customer insights and coordinate materials across teams
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 <li>
 Standardize templates and ensure high-quality customer narratives
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 Help build first-cut case study narratives
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 <li>
 Cross-Functional Collaboration
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 Work closely with Implementation, Support, Product, Sales, Content, and Finance. Be the first point of contact for any internal knowledge and project support
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 Ensure consistent handoffs and alignment across customer-facing functions
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 <li>
 Act as the operational anchor for lifecycle initiatives (TTV reduction, adoption frameworks, renewal readiness)
 </li>
 <li>
 Drive the feedback loop from CS to Sales to improve customer ICP fit and intake quality, and address upstream process/quality issues
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 <li>
 Strategic CS Projects
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 <li>
 Lead or support initiatives that improve customer experience and retention
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 <li>
 Build trigger-based CS playbooks and frameworks for segmentation, adoption, and renewal
 
 
 </li>
 </ul>
 
 Experience &amp; Background
 
 
 
 <ul>
 <li>
 4-6 years in Customer Success Operations, Revenue Ops, or similar analytical roles
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 <li>
 Comfortable with CRM systems (Salesforce/HubSpot) and CS tools (Gainsight, Vitally, Catalyst, Totango)
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 <li>
 Have an AI-first mindset and show demonstrable interest in building scalable systems with AI
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 <li>
 Experience in B2B SaaS, ideally across CS + Implementation + Product touchpoints
 
 
 </li>
 </ul>
 
 Skills &amp; Capabilities
 
 
 
 <ul>
 <li>
 Analytical &amp; data-driven - able to turn signals into insights and insights into action
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 <li>
 Process-oriented - strong at designing scalable workflows and operational systems
 </li>
 <li>
 Highly organized - excellent with documentation, tracking, and execution hygiene
 </li>
 <li>
 Cross-functional communicator - clear, concise, and effective with technical &amp; GTM teams
 </li>
 <li>
 Detail-obsessed - especially around data integrity and reporting accuracy
 </li>
 <li>
 Bias for action - thrives in fast-paced, high-ownership environments
 
 
 </li>
 </ul>
 
 Nice-to-Have
 
 
 
 <ul>
 <li>
 Domain familiarity with SaaS, QMS, DMS, compliance, life sciences, or manufacturing
 </li>
 <li>
 Experience supporting both CSMs and Implementation teams
 </li>
 </ul>
</div>

Founder's Office - Customer Success Operations(CSOps)

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