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customer success manager

Rubrik

<div>
 
 Job Summary:
 
 
 
 
 Manager, Customer Success
 
 
 
 
 
 
 
 Location: Bengaluru
 
 
 
 
 Timings: (EST Shift:- 5:30 pm IST to 2:30 am IST)
 
 
 
 
 Job Summary
 
 
 
 The Manager, Customer Success, is a critical leadership role responsible for recruiting, coaching, and managing a team of Customer Success Managers (CSMs) dedicated to ensuring the long-term success, satisfaction, and retention of Rubrik's existing customer base.This role requires a strategic, data-driven leader who can instill a culture of proactive, value-based engagement and technical competence. Success will be measured by the collective performance of your team across key KPIs, including Time to Value, Adoption Metrics, and Customer Health Score improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership &amp; Performance Management:
 
 
 <ul>
 <li>
 Recruit, onboard, train, and coach a high-performing team of CSMs, focusing on developing skills in driving customer success, Rubrik products and executive communication.
 </li>
 <li>
 Conduct regular 1:1 meetings, performance reviews, and quarterly goal setting, holding the team accountable for achieving activation and adoption targets.
 </li>
 <li>
 Manage team workload and employee assessments, based on team member capacity and expertise.
 </li>
 </ul>
 
 
 Operational Strategy &amp; Process Excellence:
 
 
 <ul>
 <li>
 Define, standardize, and enforce the team's execution of core CSM playbooks across the entire customer lifecycle (Activation, adoption, and retention).
 </li>
 <li>
 Collaborate with CS Operations to utilize metrics and data insights to continuously refine team engagement strategies and drive process efficiencies.
 </li>
 </ul>
 
 
 Risk Mitigation &amp; Escalation Management:
 
 
 
 Act as the escalation point for high-priority customer issues, providing strategic oversight, removing internal roadblocks, and ensuring prompt, satisfactory resolution by the team.
 
 <ul>
 <li>
 Oversee the team's execution of proactive retention strategies and collaborate closely with Sales and Renewals leadership to forecast and manage portfolio risk.
 </li>
 </ul>
 
 
 Cross-Functional Partnership &amp; Advocacy:
 
 
 <ul>
 <li>
 Serve as the advocate for the team's needs internally, actively partnering with peer managers and leadership across Product Management, Engineering, Technical Support, Renewals and Sales to secure resources and influence alignment.
 </li>
 <li>
 Provide regular, consolidated forecasts, updates, and business insights on portfolio performance and customer sentiment to senior leadership.
 </li>
 </ul>
 
 
 Required Qualifications and Skills
 
 
 
 
 Experience &amp; Management:
 
 
 <ul>
 <li>
 10+ years of total experience in Customer Success, Technical Account Management, Technical Support or a related customer-facing role, including 3+ years of direct people management experience leading a CSM or TAM team in a SaaS or enterprise software company.
 </li>
 <li>
 Strong technical understanding of data protection, backup and recovery, cloud data management, and cybersecurity concepts, sufficient to coach and challenge the team on technical engagement strategy.
 </li>
 <li>
 Exceptional coaching, mentoring, and team development skills.
 </li>
 <li>
 Excellent executive-level communication and presentation skills, with the ability to articulate strategy, risk, and team performance clearly to internal and external senior audiences.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Demonstrated ability to use Salesforce, Customer Success Platforms and business intelligence tools to manage team workflow, forecast results, and make data-driven decisions.
 </li>
 <li>
 Prior experience in defining and implementing Customer Success segmentation or scaling models is a plus
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, GCP) and experience driving Zero Trust security principles.
 </li>
 </ul>
 
 
</div>

Manager of Customer Success

Konecta

<div>
 
 
 Job Title:
 
 Program &amp; Customer Manager &ndash; Global Accounts
 
 
 
 Department/Function:
 
 Digital Operations/AI &amp; GenAI Services
 
 
 
 Location:
 
 Bangalore, India
 
 
 
 Reporting To:
 
 Head of Professional Services
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Work Mode:
 
 Hybrid (3 days On-Site), Whitefield, Mahadevapura
 
 
 
 
 
 
 1. Role Summary
 
 
 
 The Program &amp; Customer Manager &ndash; Global Accounts acts as the central orchestrator for a premier, multinational client, overseeing all programs, projects, and services across regions. This role ensures tight alignment between the client&rsquo;s global strategy and local execution, drives revenue growth, manages cross-regional dependencies, and serves as the single point of accountability for end-to-end service delivery.
 
 
 Positioned within the business organization, the role carries ownership for customer outcomes, program governance, and people leadership across global delivery teams. The incumbent will play a critical role in scaling operations, strengthening delivery maturity, and building trusted, long-term client partnerships across markets.
 
 
 
 
 
 
 2. Key Responsibilities
 
 
 
 
 Global Program &amp; Account Leadership
 
 
 <ul>
 <li>
 Own end-to-end program oversight for a large, complex multinational account across all regions.
 </li>
 <li>
 Align client&rsquo;s global objectives with regional execution plans to ensure consistency, quality, and scalability.
 </li>
 <li>
 Manage the demand/supply equation for professional services resources in close alignment with the different global clients and Konecta delivery centres
 </li>
 <li>
 Manage the recruitment process and performance improvement plans for all professional services resources in close alignment with the global clients and Konecta local HR in the delivery centres
 </li>
 <li>
 Manage cross-regional dependencies, risks, and delivery interlocks across time zones.
 </li>
 <li>
 Drive revenue growth, account expansion, and operational scalability through strong program leadership.
 </li>
 <li>
 Support broader global program initiatives, ensuring alignment with evolving business and client goals.
 </li>
 </ul>
 
 
 Customer &amp; Relationship Management (C-Suite)
 
 
 <ul>
 <li>
 Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers.
 </li>
 <li>
 Act as the primary escalation and governance owner for the client globally.
 </li>
 <li>
 organise and drive executive reviews, steering committees, and strategic discussions with client leadership.
 </li>
 <li>
 Translate client feedback into actionable priorities across delivery teams and regions.
 </li>
 </ul>
 
 
 People Leadership &amp; Experience (Business-Owned)
 
 
 <ul>
 <li>
 Own people leadership responsibilities for the global account across all regions.
 </li>
 <li>
 Regularly obtain structured and informal feedback on Konecta employees from
 
 client project managers and stakeholders
 
 .
 </li>
 <li>
 Drive consistent people experience, engagement, and performance standards across geographies.
 </li>
 <li>
 Identify early risks related to performance, engagement, or attrition and address them proactively with business leaders.
 </li>
 <li>
 Support onboarding, integration, and stabilization of teams during ramp-ups, transitions, and scale-ups.
 </li>
 </ul>
 
 
 Talent Scaling &amp; Operational Readiness
 
 
 <ul>
 <li>
 Lead workforce scaling initiatives across regions, including ramp-ups, onboarding coordination, training readiness, and production stabilization.
 </li>
 <li>
 Ensure timely and high-quality operational launches aligned to client commitments.
 </li>
 <li>
 Enable teams to meet productivity, quality, and delivery benchmarks consistently.
 </li>
 </ul>
 
 
 Governance, Execution &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Establish and drive strong global governance models, reporting cadence, and performance dashboards.
 </li>
 <li>
 Monitor delivery health, customer satisfaction, and people indicators to support data-driven decisions.
 </li>
 <li>
 Identify opportunities for continuous improvement across delivery, execution, and customer experience.
 </li>
 <li>
 Contribute to building scalable, resilient delivery models that support Konecta&rsquo;s long-term global growth.
 </li>
 </ul>
 
 
 Leadership &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership capability within matrixed organizations, with the ability to influence without direct authority.
 </li>
 <li>
 High level of business and commercial acumen.
 </li>
 <li>
 Excellent cross-cultural communication, interpersonal, and presentation skills.
 </li>
 <li>
 Fluency in English is essential; additional languages are an advantage.
 </li>
 <li>
 High emotional intelligence, sound judgment, and strong executive presence.
 </li>
 <li>
 Comfortable operating in fast-paced, complex, global environments.
 </li>
 </ul>
 
 
 
 
 
 3. Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Global account and program leadership
 </li>
 <li>
 Strong customer and executive stakeholder management
 </li>
 <li>
 Business and commercial acumen
 </li>
 <li>
 Ability to manage people outcomes within a business role
 </li>
 <li>
 Influence in matrixed, cross-functional environments
 </li>
 <li>
 Cross-cultural communication and executive presence
 </li>
 <li>
 Structured execution, governance, and risk management
 </li>
 <li>
 Data-driven decision-making and problem-solving
 
 
 </li>
 </ul>
 
 
 
 
 
 4. Education &amp; Experience Requirements Education
 
 
 <ul>
 <li>
 
 8+ years of experience
 
 in program management, account management, or customer-facing business leadership roles.
 </li>
 <li>
 Proven experience managing
 
 multinational or large, complex enterprise accounts
 
 across regions.
 </li>
 <li>
 Strong exposure to
 
 BPO, IT services, or professional services environments
 
 .
 </li>
 <li>
 Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams.
 </li>
 <li>
 Prior experience working with
 
 US-based and global enterprise clients
 
 is mandatory.
 </li>
 <li>
 Commercial awareness and customer centricity
 </li>
 </ul>
 
 
 
 
 
 5. Tools / Systems Knowledge
 
 
 <ul>
 <li>
 Familiarity with global delivery, governance, and performance-tracking systems
 </li>
 <li>
 Exposure to customer engagement and stakeholder communication platforms
 </li>
 <li>
 Ability to leverage data and dashboards to monitor delivery health and outcomes
 </li>
 <li>
 Comfortable adapting to new tools and systems across global environments
 </li>
 <li>
 Experience working with enterprise program management and reporting tools
 </li>
 </ul>
 
 
 
 
 
 6. Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Customer satisfaction and stakeholder confidence across global accounts
 </li>
 <li>
 Achievement of program delivery milestones, timelines, and quality standards
 </li>
 <li>
 Revenue growth, account expansion, and margin adherence
 </li>
 <li>
 Stability, engagement, and performance of global delivery teams
 </li>
 <li>
 Effectiveness of cross-regional governance and issue resolution
 </li>
 <li>
 Timeliness and success of onboarding, ramp-ups, and project launches
 </li>
 <li>
 Proactive risk identification and mitigation
 </li>
 <li>
 Consistency in execution across regions and markets
 </li>
 <li>
 Churn, retention, and recruitment metrics
 </li>
 </ul>
 
 
 
 
 
 7. Additional Requirements
 
 
 <ul>
 <li>
 Willingness and flexibility for
 
 extensive international travel
 
 , including frequent travel to the
 
 United States
 
 .
 </li>
 <li>
 Ability to work across
 
 multiple time zones
 
 and support global stakeholders.
 </li>
 <li>
 Comfortable operating in
 
 ambiguous, fast-evolving environments
 
 with high ownership.
 </li>
 <li>
 Strong judgment in handling sensitive customer, delivery, and people-related matters.
 </li>
 <li>
 Ability to balance strategic thinking with hands-on execution.
 </li>
 <li>
 High levels of professionalism, confidentiality, and accountability.
 </li>
 </ul>
 
 
 
 
 
 About Konecta
 
 
 
 Konecta is a global leader in experience-driven solutions, combining human expertise with advanced digital and AI-enabled capabilities to transform customer and employee experiences. With a presence in over
 
 26 countries
 
 , more than
 
 120,000 professionals
 
 , and support in
 
 30+ languages
 
 , Konecta partners with organizations across industries to deliver tailored, end-to-end solutions that drive engagement, performance, and growth. The company operates with a strong commitment to innovation, collaboration, and making every connection meaningful, while redefining what&rsquo;s possible in the age of AI-powered experience management.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 If you thrive in
 
 complex, global environments
 
 , enjoy orchestrating large-scale programs, and can balance
 
 customer expectations with execution excellence
 
 , Konecta offers a platform where you can make a visible, lasting impact.
 
 <ul>
 <li>
 Be the
 
 central owner for a premier, multinational global account
 
 , with real accountability and influence across regions and senior client stakeholders.
 </li>
 <li>
 Work with a
 
 global CX and digital services leader operating across 26+ countries
 
 , supporting some of the world&rsquo;s most recognized brands.
 </li>
 <li>
 Play a pivotal role in
 
 shaping global delivery, governance, and customer strategy
 
 , directly impacting revenue growth and long-term partnerships.
 </li>
 <li>
 Experience a culture that values
 
 ownership, decisiveness, and outcome-driven leadership
 
 , giving you the autonomy to lead from Day 1.
 </li>
 <li>
 Collaborate with diverse, high-performing teams across geographies, gaining unmatched exposure to
 
 global delivery models and executive engagement
 
 .
 </li>
 <li>
 Be part of Konecta&rsquo;s
 
 India growth journey
 
 , while operating at a truly global scale with opportunities for mobility and leadership visibility.
 </li>
 <li>
 Contribute to Konecta&rsquo;s evolution as the CX landscape advances-where
 
 scale, quality, technology, and people leadership
 
 come together to deliver differentiated outcomes for clients.
 </li>
 </ul>
</div>

Program Manager & Customer Manager– Global Accounts

ZEISS India

<div>
 
 ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports &amp; Cine Optics.
 
 
 
 
 
 ZEISS India has 3 production facilities, R&amp;D center, Global IT services and about 40 Sales &amp; Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS&rsquo; success story in India is continuing at a rapid pace.
 
 
 
 
 
 
 Purpose of this position / Position summary :
 
 
 
 Zeiss Vision Care in India is on a high growth trajectory. The Head of Customer Success, Last Mile Operations and Digitalization will play a pivotal role in driving Zeiss India&rsquo;s growth trajectory ensuring operational excellence, strong last mile execution, exceptional customer satisfaction and digital enablement across the commercial value chain. This position requires a strategic thinker with strong operational skills and a customer-centric mindset to support and scale the busi ness effectively. The incumbent will also spearhead the digital transformation of the Vision Commercial function. This role is central to enhancing visibility, optimizing performance, and rolling out digital tools that improve decision-making and sales team productivity.
 
 
 
 
 
 
 Primary duties and responsibilities :
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Planning and Execution:
 
 </li>
 </ul>
 
 a. Develop and implement business strategies, plans, and procedures to support company&rsquo;s growth and objectives.
 
 
 b. Oversee operations to ensure efficiency, quality, and cost-effective management of resources.
 
 
 c. Oversee end-to-end operations including logistics, dispatch, inventory, customer service and CEF operations.
 
 
 d. Define and monitor customer experience metrics (NPS, SLA adherence, delivery performance) and implement continuous improvement programs.
 
 <ul>
 <li>
 
 Last Mile Operations &amp; Customer Experience:
 
 </li>
 </ul>
 
 a. Own last-mile operations covering delivery, installation, commissioning, service responsiveness, and on-ground issue resolution at customer locations.
 
 
 b. Design and strengthen last-mile operating models for metros, Tier 2/3 cities, and remote markets.
 
 
 c. Partner with logistics providers, service partners, and internal teams to ensure consistent service quality and turnaround times.
 
 
 d. Establish clear SLAs, escalation mechanisms, and governance frameworks for last-mile performance.
 
 
 e. Use customer feedback, service data, and root cause analysis to eliminate recurring last-mile pain points.
 
 
 f. Enable rapid support for new product launches, channel expansion, and key account servicing through robust last-mile readiness.
 
 <ul>
 <li>
 
 Customer Success Management:
 
 </li>
 </ul>
 
 a. Develop and implement customer success strategies to enhance customer satisfaction and loyalty.
 
 
 b. Lead customer service and support teams to ensure first-time-right resolution and proactive customer engagement.
 
 
 c. Lead customer service teams to ensure high satisfaction and issue resolution.
 
 
 d. Build operational capabilities to support business scale-up and new market expansion.
 
 
 e. Build a robust customer success strategy aligned with long-term business growth.
 
 <ul>
 <li>
 
 Digital Focus:
 
 </li>
 </ul>
 
 a. Identifying inefficiencies in operational processes and implementing technological changes that increase efficiency.
 
 
 b. Lead deployment and adoption of digital tools across the sales force to improve data access, performance tracking, and productivity.
 
 
 c. Champion the integration of CRM systems, sales apps, and dashboards to empower field teams with real-time data.
 
 
 d. Identify and streamline business processes to improve efficiency and reduce operational costs.
 
 
 e. Establish and monitor key performance indicators (KPIs) to track and report on operational and customer success performance.
 
 <ul>
 <li>
 
 Stakeholder Collaboration:
 
 </li>
 </ul>
 
 a. Work closely with internal and external stakeholders to ensure seamless service delivery and smooth operations.
 
 
 b. Partner with Sales, Supply Chain, Commercial Finance, Technology, and Operations leaders to ensure a seamless &ldquo;order-to-delivery-to-service&rdquo; experience.
 
 
 c. Establish strong governance frameworks for service quality, escalations, and continuous improvement.
 
 
 d. Influence senior stakeholders to align customer success priorities with business objectives.
 
 <ul>
 <li>
 
 Business Excellence and Capability Building :
 
 </li>
 </ul>
 
 a. Establish a structured approach to performance management, process optimization, and continuous improvement.
 
 
 b. Strong command of data analytics, KPI frameworks, and dashboard-based performance tracking. c. Build and mentor high-performing, customer-centric operations and service teams.
 
 
 d. Foster a culture of innovation and continuous improvement, encouraging the adoption of new technologies.
 
 
 
 
 
 
 Education requirements / Experience / Job Specifications :
 
 
 
 - Master&rsquo;s degree in business administration, Operations Management, or a related field.
 
 
 - Minimum of 12 years of experience in operations, with significant exposure to both HO and regional roles.
 
 
 - Proven track record of streamlining business processes and customer success functions.
 
 
 - Proven experience in end-to-end supply chain and last-mile operations, preferably in complex, distributed markets like India.
 
 
 - Strong understanding of end-to-end supply chain and last-mile operations.
 
 
 - Demonstrated capability in building and leading high-performing teams in operational or customer-facing domains.
 
 
 - Experience in sales operations or digital transformation roles; experience in healthcare, pharma, or FMCG a plus.
 
 
 - Proven track record in driving digital initiatives from concept to rollout.
 
 
 - Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
 
 
 - Excellent leadership and team management abilities.
 
 
 - Exceptional communication and interpersonal skills.
 
 
 - Ability to manage multiple projects and priorities in a fast-paced environment.
 
</div>

Head of Customer Success, Last Mile Operations and Digitalization(Vision Care)

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking a highly motivated and customer-centric Account Executive Level 1 to join our growing inbound sales team focused on the Middle East market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Inbound Lead Management &amp; Qualification:
 
 
 
 
 <ul>
 <li>
 
 Engage with a high volume of inbound leads from various marketing channels with speed and efficiency.
 
 
 
 </li>
 <li>
 Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer.
 </li>
 <li>
 
 Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas.
 
 
 
 </li>
 </ul>
 
 
 Full Sales Cycle Management:
 
 
 
 
 <ul>
 <li>
 
 Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure.
 
 
 
 </li>
 <li>
 
 Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the North American audience.
 
 
 
 </li>
 </ul>
 
 
 Revenue Generation &amp; Quota Attainment:
 
 
 
 
 <ul>
 <li>
 Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals.
 </li>
 <li>
 Forecast sales accurately and maintain a healthy pipeline coverage.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale.
 </li>
 </ul>
 
 
 Strategic Account Engagement:
 
 
 
 
 <ul>
 <li>
 Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process.
 </li>
 <li>
 Navigate complex organizational structures and identify all relevant decision-makers and influencers.
 </li>
 <li>
 Understand the competitive landscape and articulate our differentiating factors effectively.
 </li>
 </ul>
 
 
 Collaboration &amp; Communication:
 
 
 
 
 <ul>
 <li>
 
 Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness.
 
 
 
 </li>
 <li>
 
 Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience.
 
 
 
 </li>
 <li>
 Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot).
 </li>
 </ul>
 
 
 Continuous Learning &amp; Improvement:
 
 
 
 
 <ul>
 <li>
 Stay abreast of industry trends, market developments, and competitor activities, particularly within the North American market.
 </li>
 <li>
 Continuously refine sales methodologies, product knowledge, and objection handling techniques.
 </li>
 <li>
 Actively participate in sales training, workshops, and coaching sessions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Proven Inbound Sales Success (2-4 years):
 
 Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients.
 </li>
 <li>
 
 Inbound Lead Conversion Expertise:
 
 Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads.
 </li>
 <li>
 
 Consultative Selling &amp; Discovery:
 
 Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features.
 </li>
 <li>
 
 Compelling Presentation &amp; Demonstration:
 
 Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives.
 </li>
 <li>
 
 Objection Handling &amp; Negotiation:
 
 Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures.
 </li>
 <li>
 
 Pipeline Management &amp; Forecasting:
 
 Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance.
 </li>
 <li>
 
 Communication Excellence:
 
 Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances.
 </li>
 <li>
 
 Resilience &amp; Persistence:
 
 High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment.
 </li>
 <li>
 
 Self-Motivation &amp; Autonomy:
 
 Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market.
 </li>
 <li>
 
 Adaptability &amp; Learning Agility:
 
 Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies.
 </li>
 <li>
 
 Tech Savvy:
 
 Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems.
 </li>
 </ul>
 
 
 Desired Skills:
 
 
 
 
 <ul>
 <li>
 Experience selling within specific industries relevant to the North American market (e.g., FinTech, HR Tech, Healthcare).
 </li>
 <li>
 Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler).
 </li>
 <li>
 Strong analytical skills to identify trends and opportunities from sales data.
 </li>
 <li>
 Experience working in shifts aligned with North American time zones.
 </li>
 </ul>
 
 
 Educational Background:
 
 
 
 
 <ul>
 <li>
 
 Bachelor's degree
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Account Executive - Inside Sales

Plum

<div>
 
 
 About the team:-
 
 
 
 Plum&rsquo;s Mid Market operates with 4 core principles:-
 
 <ul>
 <li>
 
 We exist to disrupt the insurance industry by raising the bar on customer experience.
 
 </li>
 </ul>
 
 -The insurance world has a lot of &lsquo;hairy problems&rsquo; -
 
 over-complicated systems, too much paperwork, low trust, too much fine print, too many hiding features
 
 
 
 -We want to be the company that is a
 
 friendly insurance &amp; health partner not just a service provider, who just takes over, who are super easy to use and super smooth to work with
 
 
 <ul>
 <li>
 
 We will learn from our customers - We handle more diverse customers than you can imagine and from them our AMs learn and become rock-stars.
 
 </li>
 </ul>
 
 -Our customers range from Large Global Capability Centres, Fast Growing Start Ups, niche enterprises like Aerospace-focused companies, etc.
 
 <ul>
 <li>
 
 We are a team which keeps trying to raise the bar in everything - from quality of work, people growth to a culture of promoting from within
 
 </li>
 </ul>
 
 -All our current team leaders started off as ICs in the past 2-3 years and are now leading businesses of &gt; 20 Cr of Premiums&rsquo;
 
 
 -We aim to be the first insurance broker in India to manage 10,000 customers and want folks who build systems//processes to achieve this.
 
 <ul>
 <li>
 
 We believe in celebrating and having fun together
 
 </li>
 </ul>
 
 -Sometimes a picture is worth a 1000 words (see
 
 this post
 
 and the pic below)
 
 
 
 
 
 
 About the role
 
 
 
 Having found product/market fit, we&rsquo;re in the midst of transitioning from 'start-up' to &lsquo;scale-up&rsquo;. We are looking for builders, hackers and straight-up hustlers to help us build something memorable.
 
 
 We&rsquo;re looking for outstanding account managers who have consistently delivered high customer satisfaction, thrive in taking full ownership of delivering delight to customers and folks who are hungry to smash targets. We want people who want a run a mini business of your own.
 
 
 
 
 
 
 What you will do:-
 
 
 
 
 
 <ul>
 <li>
 You will manage a set of diverse accounts in an end-to-end manner, having 100% accountability of all the outcomes of that account - from escalations to relationship building to retention and revenue.
 </li>
 <li>
 To get started, you would develop a good understanding of the product and work with different teams to make internal processes more efficient
 </li>
 <li>
 Once you build some credibility, you will also be responsible for cross-selling and getting customer referrals to build your own book.
 </li>
 </ul>
 
 
 
 
 
 What you will need:-
 
 
 
 
 
 <ul>
 <li>
 Ideally, 2-4 years of experience in B2B sales and a customer-facing role
 </li>
 <li>
 Very strong written and verbal communication and high numeric ability
 </li>
 <li>
 High customer empathy and extreme ownership
 </li>
 <li>
 Strong problem solver, can hustle to unblock customers
 </li>
 <li>
 Ability to work with cross-functional teams to resolve issues
 </li>
 <li>
 Strong adherence to SLAs and processes
 </li>
 </ul>
</div>

Key Account Manager

QpiAI

<div>
 
 Description
 
 
 
 
 About the job :
 
 
 
 
 About QpiAI
 
 
 
 At QPiAI, we are leading the effort to discover optimal AI and Quantum systems in Life sciences, Healthcare, Transportation, Finance, Industrial, and Space technologies. QPiAI is building a full stack Enterprise Quantum Computers. QPiAI Quantum hardware team is responsible for designing and characterization of Quantum Processor, Cryogenic Quantum Control Circuits, RF Control Hardware, and QPiAI ASGP.
 
 
 
 Overview
 
 
 
 We are seeking a dynamic and experienced Product Manager to lead the development and lifecycle of our products. This role involves defining product strategies, collaborating with cross-functional teams, and ensuring successful product delivery that aligns with customer needs and business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Product Strategy &amp; Vision :
 </li>
 <li>
 Develop and communicate a clear product vision and strategy that aligns with company goals.
 </li>
 <li>
 Conduct market research and competitive analysis to identify opportunities and threats.
 </li>
 <li>
 Define product goals, KPIs, and success metrics to guide development and measure performance.
 </li>
 <li>
 Product Development &amp; Roadmap :
 </li>
 <li>
 Create and maintain a product roadmap that outlines product development and evolution.
 </li>
 <li>
 Define detailed product requirements and specifications.
 </li>
 <li>
 Prioritize features, enhancements, and bug fixes based on customer needs and business goals.
 </li>
 <li>
 Collaborate with engineering and design teams to ensure timely and high-quality product delivery.
 </li>
 <li>
 Stakeholder Management :
 </li>
 <li>
 Engage with key stakeholders to gather feedback and ensure alignment on product goals.
 </li>
 <li>
 Communicate product plans, progress, and updates to internal teams and external partners.
 </li>
 <li>
 Act as the primary point of contact for product-related inquiries and decisions.
 </li>
 <li>
 Product Launch &amp; Go-to-Market :
 </li>
 <li>
 Develop go-to-market strategies in partnership with marketing and sales teams.
 </li>
 <li>
 Plan and execute product launches, including messaging, positioning, and promotion.
 </li>
 <li>
 Monitor and analyze product performance post-launch to inform future product iterations.
 </li>
 <li>
 Performance Metrics &amp; Analysis :
 </li>
 <li>
 Define key performance indicators (KPIs) for product success.
 </li>
 <li>
 Track and analyze product metrics to assess performance and identify areas for improvement.
 </li>
 <li>
 Use data-driven insights to make informed product decisions and :
 
 
 </li>
 </ul>
 Education : Master's /Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field.
 
 
 Experience : Proven experience as a Product Manager or in a similar role, with a minimum of 4-5 years in product management.
 
 
 Technical Skills : Familiarity with product management tools (e.g., Jira, Asana, Trello) and basic understanding of software development processes.
 
 
 Certifications : Product management certifications (e.g., Certified Scrum Product Owner) are a plus.
 
 
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Analytical Thinking : Ability to analyze data and market trends to make informed decisions.
 </li>
 <li>
 Communication : Excellent verbal and written communication skills to articulate product vision and collaborate with cross-functional teams.
 </li>
 <li>
 Leadership : Strong leadership skills to inspire and guide teams without direct authority.
 </li>
 <li>
 Customer-Centric Mindset : Deep understanding of customer needs and the ability to advocate for the user.
 </li>
 <li>
 Adaptability : Ability to thrive in a fast-paced, dynamic environment and adjust to changing priorities.
 
 
 </li>
 </ul>
 
 Desirable Attributes
 
 
 
 <ul>
 <li>
 Technical Proficiency : Understanding of relevant technologies and industry standards.
 </li>
 <li>
 Project Management : Experience in managing product development timelines and resources.
 </li>
 <li>
 Creative Problem-Solving : Ability to think outside the box and develop innovative solutions.
 </li>
 <li>
 Business Acumen : Understanding of business operations and the ability to align product strategies with business objectives.
 
 
 </li>
 </ul>
 (ref:hirist.tech)
</div>

Product Manager

Amazon

<div>
 
 Description
 
 
 
 About Amazon.com
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role
 
 
 
 Team Manager, Account Management
 
 
 As a Manager, Account Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.
 
 
 AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor&rsquo;s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they&rsquo;re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
 
 
 You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor&rsquo;s business.
 
 
 Responsibilities Include
 
 
 <ul>
 <li>
 Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
 </li>
 <li>
 Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
 </li>
 <li>
 Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
 </li>
 <li>
 Manage end to end goal setting for team to align with organizational goals.
 </li>
 <li>
 Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
 </li>
 <li>
 Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
 </li>
 <li>
 Leads recruiting and hiring efforts across direct team and broader organization.
 </li>
 <li>
 Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
 </li>
 <li>
 Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
 
 
 Manage end to end goal setting for team to align with organizational goals.
 
 
 <ul>
 <li>
 Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
 
 
 </li>
 </ul>
 Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
 
 
 <ul>
 <li>
 Leads recruiting and hiring efforts across direct team and broader organization.
 </li>
 <li>
 Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
 </li>
 <li>
 Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.
 
 
 </li>
 </ul>
 others
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ years of digital advertising and client facing roles with a focus on data analysis experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 </li>
 <li>
 Experience influencing internal and external stakeholders
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of mentoring, leading and coaching experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR 14 SEZ - F07
 
 
 Job ID: A3025718
</div>

Manager, Account Management, AVS EU

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