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account manager smb

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 We are looking for a Talent Solutions Account Manager to join our team in tapping into potential client opportunities, generating new business, as well as managing client relationships as a trusted advisor and bringing value to our customers. You will strategically approach target companies and teams, identify the best technology options and sell corporate solutions for recruitment. Although you strive to meet and exceed quota, you will always act as the clients&rsquo; internal advocate and in the best interest of the clients.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Effectively execute a high volume of contract renewals that maximize value, while protecting and developing the customer relationship
 </li>
 <li>
 Own, drive and manage a series of touchpoints with your customers, throughout the life of their contract, to ensure consistent engagement &amp; education on LinkedIn&rsquo;s evolving solutions.
 </li>
 <li>
 Identify customers&rsquo; business objectives, uncover roadblocks, and multithread to establish a strategic partnership
 </li>
 <li>
 Cross-sell LinkedIn&rsquo;s portfolio of Talent &amp; Learning Solutions, aligned with the business goals &amp; outcomes of your customer.
 </li>
 <li>
 Accurately maintain a quarterly forecast of renewals in your territory
 </li>
 <li>
 Develop and execute a strategic plan for the territory and document and distribute competitive information.
 </li>
 <li>
 Leverage peers &amp; manager to help problem-solve, ramp-up, &amp; close deals. Effectively utilize sales processes and tools
 </li>
 <li>
 Invest in colleagues and give coaching and advice when you see an opportunity for improvement.
 </li>
 <li>
 Work to develop and circulate the set of best practices that will be the foundation of this team.
 </li>
 <li>
 Listen to the needs of the market and share insights with product and marketing team.
 </li>
 <li>
 Be proactive about solving problems even if it&rsquo;s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 3+ years of experience in sales or account management
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
 </li>
 <li>
 Experience with recruiting/HR software, SaaS opportunities and Salesforce.com
 </li>
 <li>
 Strong understanding of the talent acquisition/staffing agency industry
 </li>
 <li>
 Solid negotiation skills that allow for value-based contract negotiations at the senior level
 </li>
 <li>
 Excellent communication and project, time and customer management skills
 </li>
 <li>
 Demonstrated ability to find, manage and close Enterprise businesses in an evangelistic sale environment.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 Consultative Selling
 </li>
 <li>
 Customer-Centric Approach
 </li>
 <li>
 Growth Mindset
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Time Management
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Account Manager, SMB

Cisco

<div>
 Our dynamic group is dedicated to driving success within Cisco's SMB segment. With a strong mix of sales expertise, technical knowledge, and a passion for collaboration, we work closely with partners and customers to deliver innovative solutions tailored to business needs. United by Cisco's core values, we leverage our diverse backgrounds and industry insights to consistently achieve targets, maintain a healthy sales pipeline, and help our clients thrive in a rapidly evolving market. Together, we are committed to building lasting relationships and making a real impact for Cisco and our customers.
 
 
 
 Your Impact
 
 
 
 <ul>
 <li>
 Achieve assigned quota targets for the SMB account list within a designated territory
 </li>
 <li>
 Highly transactional role, qualifying and managing opportunities generated by partners and Marketing activities.
 </li>
 <li>
 Works with partners to drive accountability for effective opportunity management and deal closure.
 </li>
 <li>
 Stay updated on industry trends, market dynamics, and competitive insights to inform day-to-day engagements with the partners.
 </li>
 <li>
 Focused on direct SMB customer opportunities &ndash; not MSP or wholesale business or partners as customers.
 </li>
 <li>
 Identify potential cross-architecture opportunities and work with SMB Pod and partners to execute.
 </li>
 <li>
 Understanding Cisco's SMB solutions, offers, sales campaigns, and partner promotions.
 </li>
 <li>
 Works closely with Account Executive &ndash; SMB and Security sellers to maintain pipeline hygiene.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Achieve assigned quota targets for the SMB account list within a designated territory
 </li>
 <li>
 Highly transactional role, qualifying and managing opportunities generated by partners and Marketing
 </li>
 <li>
 Works with partners to drive accountability for effective opportunity management and deal closure
 </li>
 <li>
 Stay updated on industry trends, market dynamics, and competitive insights to inform day-to-day engagements with the partners
 </li>
 <li>
 Focused on direct SMB customer opportunities &ndash; not MSP or wholesale business or partners as customers
 </li>
 <li>
 Identify potential cross-architecture opportunities and work with SMB Pod and partners to execute
 </li>
 <li>
 Understanding Cisco's SMB solutions, offers, sales campaigns, and partner promotions
 </li>
 <li>
 Works closely with Account Executive &ndash; SMB and Security sellers to maintain pipeline hygiene
 
 
 </li>
 </ul>
 
 Expectations
 
 
 
 <ul>
 <li>
 Demonstrate Cisco Guiding Principles throughout everyday interaction and decision making
 </li>
 <li>
 Strong collaboration and teamwork within the Pod structure
 </li>
 <li>
 Ability to balance partner engagement with direct customer interaction for territory
 </li>
 <li>
 Deep understanding of Cisco's product portfolio and the ability to convey the "One Cisco Story" effectively
 </li>
 <li>
 Strong relationship management skills to build trust and drive results with partners and customers
 
 
 </li>
 </ul>
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Inside Account Executive

<div>
 
 Jio is seeking applications from suitable candidates for the position of &ldquo;
 
 Key Account Manager.
 
 &rdquo; The position will be based in
 
 Bangalore.
 
 
 
 
 
 
 
 Education Required:
 
 
 
 Any Graduation (MBA preferred)
 
 
 
 
 
 
 Experience Required:
 
 
 
 5-12 years (must have at least 5 years of experience in B2B sales managing for strategic and growth account/Large clients)
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Account Planning:
 
 Drive Revenue and
 
 
 develop/implement strategic account plans for key customers, identify upsell and cross-sell opportunities within existing accounts and monitor account performance and identify areas for improvement.
 </li>
 <li>
 
 Customer Relationship Management:
 
 Build and maintain strong relationships with key clients. Act as the main point of contact for client escalations and issue resolution. Conduct regular meetings with clients to understand their needs and address any concerns.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Work closely with other departments such as Service Delivery, Care &amp; Assurance, Finance and Marketing to ensure seamless service experience to Customers.
 </li>
 <li>
 
 Customer Satisfaction:
 
 Monitor customer satisfaction metrics and take proactive steps to address any issues. Conduct regular customer surveys and feedback sessions to gather insights and improve service delivery
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables
 
 
 <ul>
 <li>
 Incremental Revenue through new Customer acquisitions and new Products penetration in existing accounts.
 </li>
 <li>
 Revenue retention in existing accounts (Churn Management)
 </li>
 <li>
 Ensuring Superior customer experience by driving Project Delivery as per agreed timelines, first time right deliveries, Network / Product Services uptime as per agreed SLAs.
 </li>
 <li>
 Collections against billing (zero disputes)
 </li>
 <li>
 Statutory and Regulatory Compliances
 </li>
 </ul>
 
 
 
 
 
 Skill Set
 
 
 <ul>
 <li>
 Knowledge of industry and products.
 </li>
 <li>
 Strong work experience in B2B sales.
 </li>
 <li>
 Key Account Management Experience.
 </li>
 <li>
 Customer Focus and strong Problem-solving skills.
 </li>
 <li>
 Collaboration and Relationship building.
 </li>
 </ul>
 
 
</div>

Key Account Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 1-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

Zigment

<div>
 
 
 Job Title: Customer Success Manager
 
 
 
 
 Company:
 
 
 Zigment.ai
 
 
 
 
 Location:
 
 
 HSR Layout
 
 
 
 
 Experience:
 
 
 2-6 years (flexible based on depth of SaaS CSM experience)
 
 
 
 
 Role Overview
 
 
 
 
 The Customer Success Manager at Zigment.ai will be responsible for owning and growing long-term client relationships, ensuring customers realize measurable value from the platform, and acting as a trusted partner across their lifecycle.
 
 
 
 
 This role is
 
 
 primarily relationship- and account-led
 
 
 , with a
 
 
 secondary focus on technical solutioning
 
 
 to support adoption, optimization, and use-case alignment in collaboration with internal product and engineering teams.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Relationship &amp; Account Management
 
 
 <ul>
 <li>
 
 Own end-to-end customer relationships post-onboarding, serving as the primary point of contact for assigned accounts
 
 </li>
 <li>
 
 Build strong, consultative relationships with key stakeholders, including business owners, marketing leaders, and operations teams
 
 </li>
 <li>
 
 Drive customer retention, expansion, and advocacy by proactively identifying risks, opportunities, and value-creation moments
 
 </li>
 <li>
 
 Conduct regular check-ins, QBRs, and strategic reviews to align Zigment.ai&rsquo;s outcomes with customer business goals
 
 </li>
 <li>
 
 Understand customer KPIs and success metrics; ensure measurable ROI and clear value communication
 
 </li>
 <li>
 
 Manage renewals and upsell/cross-sell opportunities in collaboration with Sales and Leadership
 
 </li>
 <li>
 
 Act as the internal voice of the customer, translating feedback into actionable insights for Product, Engineering, and Marketing teams
 
 </li>
 <li>
 
 Handle escalations with maturity and ownership, ensuring timely resolution and high customer satisfaction
 
 </li>
 </ul>
 
 
 
 
 
 
 ﻿
 
 Technical Solutioning &amp; Product Enablement&nbsp;
 
 
 <ul>
 <li>
 
 Develop a working understanding of Zigment.ai&rsquo;s platform, AI capabilities, integrations, and data workflows
 
 </li>
 <li>
 
 Support customers with solution design, feature enablement, and use-case mapping aligned to their objectives
 
 </li>
 <li>
 
 Assist with onboarding, configuration guidance, and adoption best practices (not hands-on engineering)
 
 </li>
 <li>
 
 Collaborate with Product and Engineering teams to troubleshoot issues and design scalable solutions
 
 </li>
 <li>
 
 Help customers understand new features, releases, and roadmap direction through demos and walkthroughs
 
 </li>
 <li>
 
 Translate technical concepts into clear business value for non-technical stakeholders
 
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 
 Strong experience in
 
 
 Customer Success / Account Management
 
 
 within
 
 
 B2B SaaS or tech platforms
 
 </li>
 <li>
 
 Proven ability to manage multiple accounts while maintaining high relationship quality
 
 </li>
 <li>
 
 Excellent communication, stakeholder management, and presentation skills
 
 </li>
 <li>
 
 High ownership mindset with strong follow-through and accountability
 
 </li>
 <li>
 
 Ability to understand business problems and align them with product solutions
 
 </li>
 <li>
 
 Experience working cross-functionally with Sales, Product, and Engineering teams
 
 </li>
 </ul>
 
 
 
 
 
 Why Join Zigment.ai?
 
 
 <ul>
 <li>
 
 Opportunity to work with a fast-growing AI-driven product company
 
 </li>
 <li>
 
 High-impact role with direct ownership of customer outcomes
 
 </li>
 <li>
 
 Exposure to cutting-edge AI solutions and enterprise customers
 
 </li>
 <li>
 
 Collaborative culture with strong product and leadership access
 
 </li>
 </ul>
 
 
 
 
 
 
</div>

Customer Success Manager

Razorpay

<div>
 
 
 The Role: Manager, GTM Startup Accounts Farming
 
 
 
 To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Building and maintaining relationships with clients and key personnel within their company.
 </li>
 <li>
 Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
 </li>
 <li>
 Conducting business reviews to ensure clients are satisfied with their products and services.
 </li>
 <li>
 Attending meetings with clients inside and outside their offices to build better relationships with them.
 </li>
 <li>
 Achieving client relationship targets and KPI&rsquo;s as set by the team lead.
 </li>
 <li>
 Liaising with internal departments to ensure client needs are fulfilled effectively.
 </li>
 <li>
 Escalating and resolving areas of concern as raised by clients.
 </li>
 <li>
 Carrying out client satisfaction surveys and reviews.
 </li>
 <li>
 Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
 </li>
 </ul>
 
 
 
 
 
 Mandatory Qualifications:
 
 
 <ul>
 <li>
 Relevant experience in Key Account Management/Sales in the B2B space.
 </li>
 <li>
 Knowledge of best customer service practices.
 </li>
 <li>
 Strong interpersonal skills and an ability to build rapport with customers.
 </li>
 <li>
 Go-getter attitude.
 </li>
 <li>
 Hardworking with a strong work ethic.
 </li>
 </ul>
</div>

Associate Manager, Startup Accounts

Learnyst

<div>
 
 
 Job Title: Customer Success Associate (CSA)
 
 
 
 
 Experience:
 
 1-2 Years
 
 
 
 Open Positions:
 
 2
 
 
 
 
 
 
 Role Summary:
 
 
 
 We are looking for
 
 Customer Success Associates
 
 to support our growing customer base. This role is ideal for
 
 freshers or early-career professionals
 
 who want to build a career in
 
 SaaS, customer success, and account management
 
 .
 
 
 You will work closely with
 
 CSMs, Team Lead, Sales, Support, and Product teams
 
 to ensure customers successfully adopt our platform and achieve their goals.
 
 
 
 
 
 
 Salary :
 
 
 <ul>
 <li>
 4-5 LPA
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Engagement &amp; Onboarding
 
 
 <ul>
 <li>
 Assist in
 
 customer onboarding
 
 and platform walkthroughs
 </li>
 <li>
 Guide customers on
 
 basic feature usage
 
 </li>
 <li>
 Ensure customers complete initial setup successfully
 </li>
 <li>
 Conduct follow-ups via
 
 email, calls, and WhatsApp
 
 </li>
 </ul>
 
 
 
 
 
 CRM &amp; Account Management
 
 
 <ul>
 <li>
 Update and manage customer data in
 
 HubSpot CRM
 
 </li>
 <li>
 Track customer lifecycle stages and engagement status
 </li>
 <li>
 Log interactions, notes, and follow-up tasks
 </li>
 </ul>
 
 
 
 
 
 Subscription &amp; Billing Support
 
 
 <ul>
 <li>
 Coordinate with the billing team using
 
 Zoho
 
 </li>
 </ul>
 
 
 Assist customers with:
 
 
 <ul>
 <li>
 Subscription plans
 </li>
 <li>
 Renewals
 </li>
 <li>
 Invoice-related queries
 </li>
 <li>
 Escalate billing issues when required
 </li>
 </ul>
 
 
 
 
 
 Customer Health &amp; Reporting
 
 
 <ul>
 <li>
 Guide customers from time to time to scale their coaching / training courses online
 </li>
 <li>
 Monitor customer usage via
 
 internal reporting tools
 
 </li>
 <li>
 Identify inactive or at-risk customers
 </li>
 <li>
 Share insights with CSMs for proactive intervention
 </li>
 </ul>
 
 
 
 
 
 Issue Handling &amp; Escalation
 
 
 <ul>
 <li>
 Handle first-level customer queries
 </li>
 <li>
 Escalate technical or complex issues to:
 </li>
 <li>
 Customer Success Manager
 </li>
 <li>
 Support / Tech team
 </li>
 <li>
 Ensure timely follow-up and resolution
 </li>
 </ul>
 
 
 
 
 
 Feedback &amp; Documentation
 
 
 <ul>
 <li>
 Collect customer feedback and feature requests
 </li>
 <li>
 Maintain SOPs, FAQs, and internal documentation
 </li>
 <li>
 Support CS team in process improvement initiatives
 </li>
 <li>
 Maintain clear written email communications with customers
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 0&ndash;1 year experience (Freshers welcome)
 </li>
 <li>
 Good verbal and written communication skills
 </li>
 <li>
 Basic understanding of
 
 CRM tools (HubSpot preferred)
 
 </li>
 <li>
 Technical background understanding
 </li>
 <li>
 Willingness to learn SaaS products
 </li>
 <li>
 Customer-first mindset
 </li>
 <li>
 Good follow-up and time management skills
 </li>
 </ul>
 
 
 
 
 
 Good to Have
 
 
 <ul>
 <li>
 Exposure to
 
 Zoho (Billing/Subscriptions)
 
 </li>
 <li>
 Basic Excel / Google Sheets knowledge
 </li>
 <li>
 Prior internship or project in customer support or SaaS
 </li>
 <li>
 Familiarity with ticketing or support tools
 </li>
 </ul>
 
 
</div>

Customer Success Associate

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