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assistant manager - operations Jobs in Mangaluru

assistant manager - operations

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contact center operations manager

TVS Motor Company

<div>
 
 
 
 Job Purpose
 
 
 
 
 
 
 
 The Lead &ndash; Contact Centre Operations is responsible for
 
 institutionalising the Voice of the Customer
 
 within TVS Motor Company and enabling
 
 effective, scalable problem resolution
 
 through strong customer listening, contact centre governance, and insight-led escalation.
 
 
 The role functions as the
 
 central authority for customer interactions and feedback
 
 , ensuring customer inputs are captured accurately, analysed rigorously, and translated into clear, actionable problem statements for the organisation.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 Customer Listening &amp; Contact Centre Operations Governance
 
 
 
 
 Quality Assurance &amp; Input Integrity
 
 
 
 
 Insights, Escalation &amp; Closure Governance
 
 
 
 
 Contact Centre Partner &amp; Ecosystem Management
 
 
 
 
 Team Leadership &amp; Capability Building
 
 
 
 
 Stakeholder Collaboration
 
 
 
 
 Innovation &amp; Digital Enablement in Customer Listening
 
 
</div>

Contact Center Operations Manager

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 Primary Scope- HR Assistant for the APEX org. consists of five key teams: i. Network Operation Center (NOC): the command and control center managing Relay Operations(ATS and Inbound), AMZL &amp; GSF Central Operations and Holiday Contingency Planning(HCP) &amp; Executive Escalations(ECR). ii. Business Intelligence-Tech iii. Transportation Execution: handles network configurations and implementations. iv. Product Management: encompasses four verticals - Supply Chain, Fulfillment Centers, Middle Mile, and Last Mile - working closely with operations and platform teams to drive product development v. Software Development
 </li>
 <li>
 Conduct FGDs with L2 and L3 population of the above mentioned orgs, collect voices, define themes and track its closure
 </li>
 <li>
 Anchor Employee experience initiatives like a) Listening Circle Completion b) LC Action Item Closure c) IDP Completion d) PWD hiring experience
 </li>
 <li>
 Create P0 for MTRs/MBRs
 </li>
 <li>
 Program manage Student program- Onboarding experience, NPS improvement
 </li>
 <li>
 Program manage R&amp;R/Engagement activities Completion of the supporting functions
 </li>
 <li>
 Program manage onboarding experience of associates, to improve associate experience and reduce early attrition
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ months of human resources experience
 </li>
 <li>
 6+ months of Microsoft Office products and applications experience
 </li>
 <li>
 Experience in confidential environments
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of human resources experience
 </li>
 <li>
 1+ years of customer service experience
 </li>
 <li>
 1+ years of Microsoft Office products and applications experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3181947
</div>

HR Associate Partner

Walmart Global Tech India

<div>
 
 Role - Sr. Manager (Claims Business Support)
 
 
 Location: Chennai
 
 
 Department: Claims Center of Excellence (CoE)
 
 
 Reports To: Location Head
 
 
 
 
 
 
 Role Summary
 
 
 
 Business Support will lead strategic and operational enablement for the Claims Center of Excellence (CoE) in Chennai. This role is responsible for driving operational excellence across claims processing through strong oversight of transition management, training &amp; capability development, quality governance, and AI fluency initiatives.
 
 
 As a key member of the Chennai leadership team, this role partners closely with the Location Manager to manage &amp; stabilize operations, drive transition plus training , define processes , builds strong stakeholder management, build scalable frameworks, enable digital transformation, and enhance workforce capability while ensuring compliance, accuracy, and service excellence.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Claims Operations Enablement
 
 
 <ul>
 <li>
 Define operational Metrics, SLA and agree targets
 </li>
 <li>
 Partner with Operations Leaders to ensure claims processing meets SLA, accuracy, productivity, and compliance standards.
 </li>
 <li>
 Develop governance frameworks, dashboards, and reporting mechanisms for performance visibility and ensure quality compliance
 </li>
 <li>
 Identify operational risks and implement mitigation strategies.
 </li>
 <li>
 Drive process standardization and documentation across the CoE.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 2. Transition &amp; Program Management
 
 
 <ul>
 <li>
 Lead end-to-end transitions including process migrations, new scope onboarding, system implementations, and geographic expansions.
 </li>
 <li>
 Establish structured transition methodologies (KT plans, risk registers, stabilization tracking).
 </li>
 <li>
 Ensure smooth handoff to steady-state operations with minimal business disruption.
 </li>
 <li>
 Track transition KPIs including stabilization timelines, quality performance, and productivity ramp-up.
 </li>
 </ul>
 
 
 3. Training &amp; Capability Development
 
 
 <ul>
 <li>
 Build a scalable training framework for new hires and upskilling programs for existing associates.
 </li>
 <li>
 Drive structured training for Associates.
 </li>
 <li>
 Partner with operations leaders to address skill gaps and improve performance.
 </li>
 <li>
 Drive leadership development initiatives within the CoE.
 </li>
 </ul>
 
 
 4. AI Fluency &amp; Digital Transformation
 
 
 <ul>
 <li>
 Champion AI and automation adoption across claims processes.
 </li>
 <li>
 Build AI literacy across teams to enable responsible and effective use of GenAI and workflow automation tools.
 </li>
 <li>
 Identify automation opportunities and partner with technology teams for implementation.
 </li>
 <li>
 Measure and report ROI of AI-driven process improvements.
 </li>
 <li>
 Deliver efficiency and transformation across the process.
 </li>
 </ul>
 
 
 5. Leadership Expectations
 
 
 <ul>
 <li>
 Live our values
 </li>
 <li>
 Embrace Change
 </li>
 <li>
 Deliver for the Customer
 </li>
 <li>
 Focus on our Associates
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 MBA or equivalent advanced degree preferred
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 12-15 years of experience in claims processing or insurance operations.
 </li>
 <li>
 5+ years in leadership roles managing large operational or enablement teams.
 </li>
 <li>
 Strong experience in transition management and operational ramp-ups and stakeholder engagement.
 </li>
 <li>
 Demonstrated expertise in quality management and compliance frameworks.
 </li>
 <li>
 Experience leading AI/digital initiatives in operations is highly desirable.
 </li>
 </ul>
 
 
</div>

Senior Manager, Claims Business Support

Curefit

<div>
 
 Description
 
 
 
 This role involves end-to-end ownership of offline sales and operations at fitness centers, ensuring the achievement of revenue targets and consistent customer experience. The individual will collaborate with central teams to plan initiatives, drive lead generation and conversions, and maintain high operational standards through adherence to SOPs, audits, and seamless execution of new processes. They will also be responsible for managing center teams, including hiring, performance reviews, and conflict resolution, while fostering a positive, productive environment. Strong data reporting skills, stakeholder management, and on-ground leadership are key to success in this role.
 
 
 
 Years Of Exp
 
 
 
 1 to 4 years
 
 
 
 Skills Required
 
 
 
 Sales, Customer Experience, Operations
 
 
 
 Role
 
 
 
 <ul>
 <li>
 Drive offline sales at centers to deliver revenue targets on a regular basis.
 </li>
 <li>
 Work with the central offline sales team to plan and execute initiatives at the center.
 </li>
 <li>
 Represent data on excel, and use data to report and review performance.
 </li>
 <li>
 Regular governance at business unit and execute interventions.
 </li>
 <li>
 Work on conversion and lead generation activities at the center through center managers Operations.
 </li>
 <li>
 Implement and drive adherence to the prescribed SOPs.
 </li>
 <li>
 Ensure uniformity in experience across company and franchise operated Cult Gym setups.
 </li>
 <li>
 Handle conflicts and escalations (Internal and External) within specified timelines to ensure seamless operations.
 </li>
 <li>
 Conducting audits and spend time on-ground to ensure that the facilities are always new and always functional.
 </li>
 <li>
 Ensure high center &amp; equipment maintenance standards by working with on ground and facilities teams.
 </li>
 <li>
 Seamlessly roll out new operations processes by being the bridge between central and on ground teams People.
 </li>
 <li>
 Responsible for ensuring that the resourcing/hiring is in line with the design number (CMs and Trainers).
 </li>
 <li>
 Regular Performance management, mentoring and coaching of the team.
 </li>
 <li>
 Constantly share feedback received from members and trainers with central teams.
 </li>
 <li>
 Liaise with stakeholders (internal and external) to unblock and problem solve for issues wherever necessary.
 </li>
 <li>
 Lead by example and champion a positive work environment at the ground level.
 
 
 </li>
 </ul>
 
 Location
 
 
 
 Bengaluru
</div>

Cluster Manager

<div>
 
 Roles &amp; Responsibilities
 
 
 
 The Lead Data Analyst's primary responsibility is to deliver Business Insights &amp; Product Insights through data analysis. Act as a subject matter expert for the team/clients in designing and recommending the appropriate business approaches and methodology in addressing key business issues. Business research &amp; experiment, development, and implementation of appropriate process / systems that lead to improved business performance through identifying the opportunities for optimization.
 
 
 
 Analytical &amp; Technical Skills
 
 
 
 The candidate must be passionate and highly skilled in business analytics and data representation. The candidate should also be highly knowledgeable in the contact center business use of emerging open-source data visualization tools Power BI, Domo etc. This is necessary for the creation of visually and verbally engaging reports and presentations, for clients, leadership teams, and other key stakeholders.
 
 
 The candidate should be skilled in SQL database, Data crunching, Business analytics, Data analytics, and Python (added advantage) etc. Additionally have a deep understanding of A/B testing and be highly knowledgeable in key metric identification for driving and maintaining healthy business performance.
 
 
 Experience in CC contact channels, digital products, Digital transformation solutions, Conversational AI Optimization (Voice &amp; Digital), Client handling, and web data handling would be added advantage.
</div>

Data Analyst-Business Analytics-Data Scientist

Lowe's Companies, Inc.

<div>
 
 
 
 About Lowe's
 
 
 
 
 Lowe&rsquo;s is a FORTUNE&reg; 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe&rsquo;s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe&rsquo;s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
 
 
 
 
 
 
 
 About Lowe's India
 
 
 
 
 Lowe&rsquo;s India, the Global Capability Center of Lowe&rsquo;s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe&rsquo;s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India_lowes.co.in
 
 
 
 
 
 
 
 About the Team
 
 
 
 
 The Enterprise SEO Team ensures that Lowe&rsquo;s digital experiences are optimized for discoverability, relevance, and performance across all search channels. The team delivers consistent, data-driven optimization of site content, metadata, and technical elements while conducting ongoing competitive analysis.
 
 
 Partnering closely with Business, Product, Content, Site Operations, and Technology teams, SEO ensures that digital assets remain accurate, search-friendly, and aligned with customer intent, ultimately strengthening visibility and organic growth across Lowes.com.
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 The Senior Manager, SEO is responsible for building the enterprise-wide foundation for how we do SEO, AEO and GEO. This role will focus on
 
 SEO excellence
 
 and will not be required to manage day-to-day SEO operations and execution, The Sr. Manager will define the standards, governance frameworks, SOPs, measurement models, and experimentation programs that enable cross-functional teams across the organization to build SEO best practices into their organizational processes and execute high-quality, consistent and scalable SEO.
 
 
 
 
 
 He/She will establish and lead the SEO/AEO/GEO center of excellence, creating governance frameworks for all aspects of SEO, playbooks for ensuing upstream hygiene, and lead SEO education and evangelism across Product, Technology, Marketing, Content, UX, and Operations. In parallel, this leader will build a robust analytics and experimentation program that elevates how we measure organic performance, run SEO experiments, and convert insights into action.
 
 
 
 
 
 He/She will partner closely with the SEO Operations Lead, Product and Tech teams (including data, experimentation, and AI/ML partners) to ensure that SEO is embedded into roadmaps, platforms, and decision-making across the digital ecosystem.
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
 <li>
 Define and maintain enterprise-wide SEO, AEO and GEO governance frameworks, including guiding principles, standards, and decision-rights (RACI) across technical, content, and off-page SEO.
 </li>
 <li>
 Create and own SEO playbooks by function (e.g., Product, Content, UX, Engineering, Merchandising) to codify best practices, do/don&rsquo;t guidelines, and checklists for execution teams.
 </li>
 <li>
 Establish and lead a Center of Enablement (CoE) for SEO, including office hours, consults, documentation, templates, and self-service tools that help teams execute consistently at scale.
 </li>
 <li>
 Develop frameworks and standards for Answer Engine Optimization (AEO) and Generative/AI-driven experiences (GEO), including structured data, entity optimization, and AI-overview visibility.
 </li>
 <li>
 Partner with the SEO operations lead to ensure governance is practical, adoptable, and embedded into workflows, product requirements, content briefs, and QA processes.
 </li>
 <li>
 Collaborate with Product &amp; Engineering to embed SEO requirements and quality gates into platform roadmaps, release processes, and tooling (e.g., CMS, design systems, experimentation platforms).
 </li>
 <li>
 Monitor compliance with SEO governance through periodic audits and dashboards, and drive corrective actions in partnership with stakeholders.
 </li>
 <li>
 Build and lead the SEO experimentation program, including test strategy, governance, and operating model (from hypothesis generation to execution and readouts).
 </li>
 <li>
 Define experimentation standards and best practices for SEO tests (e.g., holdouts, page-level versus template-level experiments, guardrails, minimum detectable effects).
 </li>
 <li>
 Maintain a prioritized experiment backlog in partnership with SEO operations, Product, Tech, and Content teams, aligned with business goals and growth opportunities.
 </li>
 <li>
 Partner with Analytics/Data Science and Experimentation teams to ensure SEO experiments are statistically sound, properly instrumented, and correctly interpreted.
 </li>
 <li>
 Create clear storytelling around experiment outcomes (wins, neutral, and losses) and feed learnings into playbooks, governance updates, and future roadmap decisions.
 </li>
 <li>
 Act as a strategic thought partner to SEO leadership and Digital leadership on the long-term vision for SEO, AEO, and GEO.
 </li>
 <li>
 Influence senior stakeholders across Product, Tech, Marketing, Merchandising, and Operations to adopt SEO best practices and invest in SEO-enabling capabilities.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Years of Experience:
 
 
 
 
 
 
 <ul>
 <li>
 8+ years of experience in SEO / Organic Growth in a digital, e-commerce, or product-led environment.
 </li>
 <li>
 3+ years of experience in a senior/lead role focused on enterprise SEO strategy, governance, or analytics/experimentation.
 </li>
 <li>
 Prior experience working in complex, matrixed organizations with multiple stakeholder groups (e.g., Product, Tech, Marketing, Content, UX).
 </li>
 <li>
 Work experience in a large multinational E-commerce organization will be preferred, though not mandatory.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Education Qualification &amp; Certifications (optional)
 
 
 
 
 
 
 Required Minimum Qualifications
 
 
 
 :
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Digital Marketing, Business Analytics, Computer Science,
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 MBA or equivalent advanced degree.
 </li>
 <li>
 Certifications in Web Analytics, Experimentation (e.g., A/B testing), or Data/Business Analytics.
 </li>
 <li>
 SEO-related certifications (e.g., analytics, tag management, or recognized SEO/analytics platforms).
 </li>
 </ul>
 
 
 
 
 
 
 Skill Set Required
 
 
 
 <ul>
 <li>
 Deep expertise across key pillars of SEO (technical, content, on-page, information architecture, and internal linking), with strong familiarity with AEO and emerging GEO/AI search experiences.
 </li>
 <li>
 Proven experience designing and implementing SEO governance frameworks, standards, and playbooks at enterprise scale.
 </li>
 <li>
 Strong background in SEO analytics and reporting, including hands-on experience with web analytics (e.g., GA4 / Adobe), SEO tools (e.g., Search Console, enterprise SEO platforms), and data visualization tools.
 </li>
 <li>
 Demonstrated experience running SEO experimentation and A/B tests, including test design, interpretation, and rollout of learnings.
 </li>
 <li>
 Strong analytical and problem-solving skills; ability to translate data into clear narratives and practical recommendations.
 </li>
 <li>
 Demonstrated ability to define and track metrics and goals in ambiguous environments with multiple stakeholders.
 </li>
 <li>
 Excellent communication skills (verbal, written, and presentation) with the ability to simplify complex SEO concepts for non-technical audiences and senior leadership.
 </li>
 <li>
 Proven ability to collaborate effectively across functions and influence without direct authority.
 </li>
 <li>
 Highly proficient with MS Office Suite (Word, Excel, PowerPoint, and Outlook)
 </li>
 <li>
 Passion for leveraging scaleable technologies such as machine learning and Generative AI.
 </li>
 <li>
 Prior experience in e-commerce or high-scale digital products.
 </li>
 </ul>
 
 
 
 
 
 
 Secondary Skills (desired)
 
 
 
 <ul>
 <li>
 Experience with SQL or data querying and comfort working with large datasets.
 </li>
 <li>
 Familiarity with experimentation platforms and methodologies.
 </li>
 <li>
 Exposure to AI/ML-driven search or content experiences, including schema/structured data, knowledge graphs, and generative AI integration.
 </li>
 <li>
 Passion for building repeatable, scalable systems, and for enabling others through education, tools, and documentation.
 </li>
 </ul>
 
 
 
 
 
 Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe&rsquo;s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act&rsquo;s privacy provisions.
 
 
 
 
</div>

Senior Manager - SEO

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 3 years of experience with systems automation (Python or Go Lang), and with systems design and implementation.
 </li>
 <li>
 3 years of experience in cloud (e.g., Google Cloud).
 </li>
 <li>
 Experience with Linux operating systems internals and administration, or networking and debugging/troubleshooting.
 </li>
 <li>
 Experience with CI/CD tools such as Git, Piper etc.
 </li>
 <li>
 Experience in IT infrastructure, security standards, working with hardware (enterprise servers), troubleshooting and mitigation.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in data center and hardware operations or design.
 </li>
 <li>
 Experience working with hardware vendors and supply chain.
 </li>
 <li>
 Experience with customer engagement and proof-of-concept design.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don&rsquo;t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know it&rsquo;s hard to control what you can&rsquo;t measure &ndash; so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.
 
 
 Google brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.
 
 
 Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support installation issues such as Google Distributed Cloud Edge (GDCE) zone setup issues (e.g., cabling error, network issue, hardware dead on arrival), edge operating system bootup problems, networking complications, cluster creation hurdles, etc.
 </li>
 <li>
 Troubleshoot customer workload migration issues, including script/playbook errors and store-specific configuration discrepancies.
 </li>
 <li>
 Be the primary point of contact for field deployers encountering issues during GDCE installation at customer sites. Ensure timely resolutions and meeting Service Level Agreements (SLAs).
 </li>
 <li>
 Participate in rotating on-call schedules for seamless production operations and identify the repetitive issues and design automated remediation solutions to reduce the toiling.
 </li>
 <li>
 Interface with external hardware vendors ensuring requirements and specifications of GDCE servers are strictly implemented.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Systems Development Engineer

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