4399795-manager

assistant manager

assistant manager - operations Jobs in Mangaluru

assistant manager - operations

assistant manager hr

assistant, contract management Jobs in Mangaluru

assistant, contract management

4399795 manager

<div>
 Job Description Position Title, Responsibility Level Assistant Manager Function F&amp;A GL Reports to Manager Permanent/ Temporary Permanent Span of Control I C Location Noida &ndash; C42a Basic Function &ndash; Preparation &amp; review of reconciliations, journal entries and month-end close activities Subject Matter Expert in General Accounting, Expense Allocations, Fixed Assets, Intercompany, Reconciliations, etc Preparation &amp; review of process documentation, ad hoc reports Essential Functions Requires the knowledge and ability to prepare and review Journals and Reconciliations, investigate problems, and organize projects Insurance accounting regulatory reporting experience and US GAAP and IFRS knowledge preferred. Ability to understand the significance of various activities in statutory/GAAP accounting close cycle and deliver results accordingly. Primary Internal Interactions Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance Peers (team members) for the purpose of seeking co-operation &amp; clarification on process-related matters &amp; aiding and support when required Primary External Interactions Onshore Team Manager and SMEs for daily planning of work and execution of deliverables Must demonstrate effective and diplomatic oral and written communication skills Strong time management and organization skills Organizational Relationships Reports To: Manager 154552 Supervises: NIL Skills Technical Skills Chartered Accountant, CPA, CFA or equivalent with 3-5 years&rsquo; experience.
 
 
 <ul>
 <li>
 Com with strong practical experience in reporting for more than 6-8 years. Process Specific Skills Should have good understanding of GAAP accounting principles and procedures. Requires the knowledge and ability to prepare Journals, Reconciliations, and related reports, investigate problems and organize projects Insurance accounting regulatory reporting experience or US GAAP/IFRS knowledge preferred. Ability to understand the significance of various activities in a statutory/GAAP accounting close cycle and deliver results accordingly. Soft skills (Desired) Must demonstrate effective and diplomatic oral and written communication skills Strong time management and organization skills Soft Skills (Minimum) Self-disciplined and result oriented Ability to multitask Ability to work effectively as part of a team Commitment and drive for results Strong analytical skills Ability to understand and question established process guidelines to bring about process improvements Ability to pay great mindfulness &ndash; especially during processing of transactions Education Requirements Chartered Accountant, CPA, CFA or equivalent with 3-5 years&rsquo; experience.
 </li>
 <li>
 Com with strong practical experience in reporting for more than 6 - 8 years Work Experience Requirements 4-8 years of experience in technical accounting or reporting area preferably with an insurance company. Should have good understanding of GAAP accounting principles and procedures. Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date Position Title, Responsibility Level Assistant Manager Function F&amp;A GL Reports to Manager Permanent/ Temporary Permanent Span of Control I C Location Noida &ndash; C42a Basic Function &ndash; Preparation &amp; review of reconciliations, journal entries and month-end close activities Subject Matter Expert in General Accounting, Expense Allocations, Fixed Assets, Intercompany, Reconciliations, etc Preparation &amp; review of process documentation, ad hoc reports Essential Functions Requires the knowledge and ability to prepare and review Journals and Reconciliations, investigate problems, and organize projects Insurance accounting regulatory reporting experience and US GAAP and IFRS knowledge preferred. Ability to understand the significance of various activities in statutory/GAAP accounting close cycle and deliver results accordingly. Primary Internal Interactions Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance Peers (team members) for the purpose of seeking co-operation &amp; clarification on process-related matters &amp; aiding and support when required Primary External Interactions Onshore Team Manager and SMEs for daily planning of work and execution of deliverables Must demonstrate effective and diplomatic oral and written communication skills Strong time management and organization skills Organizational Relationships Reports To: Manager 1864741 Supervises: NIL Skills Technical Skills Chartered Accountant, CPA, CFA or equivalent with 3-5 years&rsquo; experience.
 </li>
 <li>
 Com with strong practical experience in reporting for more than 6-8 years. Process Specific Skills Should have good understanding of GAAP accounting principles and procedures. Requires the knowledge and ability to prepare Journals, Reconciliations, and related reports, investigate problems and organize projects Insurance accounting regulatory reporting experience or US GAAP/IFRS knowledge preferred. Ability to understand the significance of various activities in a statutory/GAAP accounting close cycle and deliver results accordingly. Soft skills (Desired) Must demonstrate effective and diplomatic oral and written communication skills Strong time management and organization skills Soft Skills (Minimum) Self-disciplined and result oriented Ability to multitask Ability to work effectively as part of a team Commitment and drive for results Strong analytical skills Ability to understand and question established process guidelines to bring about process improvements Ability to pay great mindfulness &ndash; especially during processing of transactions Education Requirements Chartered Accountant, CPA, CFA or equivalent with 3-5 years&rsquo; experience.
 </li>
 <li>
 Com with strong practical experience in reporting for more than 6 - 8 years Work Experience Requirements 4-8 years of experience in technical accounting or reporting area preferably with an insurance company. Should have good understanding of GAAP accounting principles and procedures. Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date
 </li>
 </ul>
</div>

Assistant Manager

Masai

<div>
 We&rsquo;re looking for a strategic, hands-on
 
 Content Manager
 
 to lead our content engine end-to-end&mdash;from planning and production to publishing and performance. The ideal candidate is an excellent writer-editor with a strong sense of brand voice, audience needs, and business outcomes. You&rsquo;ll work closely with marketing, design, product, and leadership teams to create content that drives awareness, engagement, and conversions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Own and execute the content strategy and editorial calendar across channels (blog, social media, website, email, landing pages, video scripts, etc.)
 </li>
 <li>
 Manage the content pipeline: briefs &rarr; drafts &rarr; reviews &rarr; publishing &rarr; distribution
 </li>
 <li>
 Write and/or edit high-quality content ensuring clarity, brand consistency, tone, and SEO best practices
 </li>
 <li>
 Collaborate with design, performance marketing, product, and sales teams to align content with campaign goals and business priorities
 </li>
 <li>
 Build and maintain content guidelines, style guides, and brand voice standards
 </li>
 <li>
 Optimize content for reach and performance using SEO, content repurposing, and distribution tactics
 </li>
 <li>
 Track content performance (traffic, engagement, leads, conversions) and present insights + action plans
 </li>
 <li>
 Mentor/manage writers (in-house or freelance): assignments, feedback, quality checks, timelines
 </li>
 <li>
 Ensure strong review governance and stakeholder alignment to avoid last-minute changes and delays
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in content writing/marketing, with at least 1&ndash;2 years in a content ownership/manager role
 </li>
 <li>
 Strong writing, editing, and proofreading skills in English with an eye for detail
 </li>
 <li>
 Working knowledge of SEO, keyword research, and on-page optimization
 </li>
 <li>
 Ability to manage multiple content projects with strong prioritization and deadline discipline
 </li>
 <li>
 Comfort with CMS tools (WordPress/Webflow or similar) and basic analytics (GA4/Search Console or equivalent)
 </li>
 <li>
 A portfolio showcasing strategy-led content (blogs, landing pages, campaigns, social, etc.)
 
 
 </li>
 </ul>
 
 Preferred Skills (Nice To Have)
 
 
 
 <ul>
 <li>
 Experience in building content for lead generation / performance marketing
 </li>
 <li>
 Familiarity with tools like Ahrefs/SEMrush, SurferSEO, Grammarly, Notion/Trello, Canva/Figma
 </li>
 <li>
 Understanding of content funnels, lifecycle journeys, and conversion copywriting
 </li>
 <li>
 Experience managing freelancers/agencies and maintaining content quality at scale
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 High ownership role with the chance to shape brand voice and content outcomes
 </li>
 <li>
 Collaborative, fast-paced environment with exposure to cross-functional work
 </li>
 <li>
 Opportunity to build a scalable content system and grow into a lead role
 
 
 </li>
 </ul>
 Skills: design,strategy,seo,ownership
</div>

Content Manager

Deloitte

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 Deloitte India is having an opportunity for Project Manager. What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services,
 
 
 Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential.
 
 
 
 
 
 
 
 
 
 The Team
 
 
 
 
 
 
 
 
 
 Deloitte&rsquo;s T&amp;T practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence &amp; visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.
 
 
 
 
 
 
 
 
 
 Job Title
 
 : Project Manager
 
 
 
 
 
 
 Experience
 
 : 10+ Years
 
 
 
 
 
 
 Location
 
 : Bangalore (5 days working)
 
 
 
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 
 
 
 Company Industry:
 
 Infrastructure
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 As a Manager in our Consulting team, you&rsquo;ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Lead end-to-end project management for large infrastructure and IT programs, including airport modernization, metro, smart city, and transport projects.
 </li>
 <li>
 Establish and implement project governance, monitoring frameworks, and PMO processes to ensure timely and quality delivery.
 </li>
 <li>
 Track project progress, risks, and issues, and provide actionable insights through regular reporting to stakeholders and clients.
 </li>
 <li>
 Plan and execute projects, including resource allocation, budgeting, scheduling, procurement process monitoring, and contract management.
 </li>
 <li>
 Coordinate multi-vendor operations and ensure alignment with project goals, quality standards, and regulatory requirements.
 </li>
 <li>
 Collaborate with civil and MEP teams to ensure integration of design, construction, and IT systems.
 </li>
 <li>
 Support client management and consulting services, including strategic guidance and solution recommendations.
 </li>
 <li>
 Identify project risks, develop mitigation strategies, and escalate critical issues as needed.
 </li>
 <li>
 Ensure compliance with safety, quality, and environmental standards.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Proven experience managing
 
 large-scale infrastructure or IT projects
 
 , preferably in airport modernization, metro, or smart city domains.
 </li>
 <li>
 Strong understanding of
 
 civil, MEP, and IT systems integration
 
 .
 </li>
 <li>
 Expertise in
 
 project governance, PMO frameworks, and multi-vendor management
 
 .
 </li>
 <li>
 Excellent
 
 project planning, execution, and tracking
 
 skills.
 </li>
 <li>
 Strong
 
 stakeholder management and client engagement
 
 capabilities.
 </li>
 <li>
 Hands-on experience in
 
 reporting, risk management, and procurement monitoring
 
 .
 </li>
 <li>
 Ability to work under tight schedules and manage
 
 onsite project delivery
 
 .
 </li>
 <li>
 Effective communication, negotiation, and leadership skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 PMP certification preferred (or equivalent project management certification).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 
 
 
 At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
 
 
 
 
 
 
 
 
 In addition to living our purpose, Consultant across our organization:
 
 
 
 
 
 
 
 <ul>
 <li>
 Develop high-performing people and teams through challenging and meaningful opportunities.
 </li>
 <li>
 Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders.
 </li>
 <li>
 Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.
 </li>
 <li>
 Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction.
 </li>
 <li>
 Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 How you will grow
 
 
 
 
 
 
 
 
 
 At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build excellent skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.
 
 
 
 
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 
 
 
 At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
 
 
 
 
 
 
 
 
 
 Our purpose
 
 
 
 
 
 
 
 
 
 Deloitte is led by a purpose: To make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work&mdash;always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world.
 
 
 
 
 
 
 
 
 
 Recruiter tips
 
 
 
 
 
 
 
 
 
 We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you are applying to. Check out recruiting tips from Deloitte professionals.
 
 
 
</div>

Project Manager

<div>
 <ul>
 <li>
 Graduation or post-graduation in commerce or accounting with relevant experience of 8-10 years in MIS reporting, analysis of budget to actual variances, querying financial data
 </li>
 <li>
 Perform analysis and insights into revenue, assignments and consultant contributions and to identify key business drivers
 </li>
 <li>
 Prepare FP&amp;A reports in a timely &amp; accurate manner
 </li>
 <li>
 Good oral and written communication skills in English
 </li>
 <li>
 Excellent knowledge in MS Office applications
 </li>
 <li>
 Understanding of end-to-end processes and appreciation of critical parameters
 </li>
 <li>
 Problem identification and analytical ability.
 </li>
 <li>
 Strong knowledge of MS Office
 </li>
 <li>
 Self-initiative, drive and zeal for continuous improvement.
 </li>
 <li>
 Ability to discharge the responsibilities in a conflicting environment
 </li>
 <li>
 Conformance with Policies/Compliances
 </li>
 <li>
 Ability to coach and give feedback on an ongoing basis.
 </li>
 </ul>
</div>

4399795-Manager

Curefit

<div>
 
 
 About Us:
 
 Curefit Healthcare Pvt Ltd, founded in 2016, is India&rsquo;s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company&rsquo;s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.
 
 
 
 
 
 
 Job Summary:
 
 As a Relationship Manager &ndash; Corporate Partnerships, you will be responsible for managing and growing corporate accounts across the North region. The role focuses on building strong, long-term relationships with corporate clients and delivering impactful employee wellness solutions through Cult memberships and allied wellness offerings. You will work closely with HR and leadership teams to ensure high engagement, retention, and value realization for our partners.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 ● Manage a portfolio of corporate clients and serve as the primary point of contact for all post-onboarding activities
 
 
 ● Build trusted relationships with HR, Admin, and key business stakeholders
 
 
 ● Drive employee engagement, utilization, renewals, and account growth
 
 
 ● Ensure 90%+ renewal retention by delivering consistent value and strong client engagement
 
 
 ● Ensure seamless onboarding and program execution by coordinating with internal teams
 
 
 ● Conduct regular account reviews to track performance, usage, and client feedback
 
 
 ● Support wellness activations, campaigns, and on-ground initiatives as required
 
 
 ● Identify opportunities for upselling and expanding partnerships within existing accounts
 
 
 ● Address client concerns and escalations proactively, ensuring timely and effective resolution
 
 
 
 
 
 
 Qualifications and Skills:
 
 
 
 ● 4&ndash;5 years of experience in B2B relationship management, account management, or corporate sales
 
 
 ● Hands-on experience managing multiple enterprise or mid-market accounts simultaneously
 
 
 ● Strong exposure to renewal conversations, commercials, and account expansion
 
 
 ● Proven ability to work with HR, Admin, and Procurement stakeholders
 
 
 ● Comfortable working with numbers such as utilization %, renewal value, and account growth
 
 
 ● Experience in wellness, fitness, employee benefits, insurance, SaaS, or related industries
 
 
 ● Strong communication, negotiation, and stakeholder management skills
 
 
 ● Ability to thrive in a fast-paced, performance-driven environment
 
</div>

Relationship Manager

TTK Prestige Ltd

<div>
 <ul>
 <li>
 
 Position Title - Senior Executive / Assistant Manager-Sourcing
 
 </li>
 <li>
 Location- Bengaluru Corporate Office
 </li>
 <li>
 Total Experience - 7 to 12 Years
 </li>
 <li>
 Qualification - B.E (Electrical /Mechanical / Electronics)
 
 (Full Time is Must)
 
 (Diploma or Part Time Degree will not be considered)
 </li>
 <li>
 Report to the Senior Manager-Sourcing
 </li>
 <li>
 Direct Reporting-Nil
 </li>
 <li>
 Languages Known-English &amp; Hindi.
 </li>
 <li>
 Industry- Consumer Durable/Auto /Auto Ancillary/FCMD/FMEG/Any Industry with similar experience.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities: -
 
 
 <ul>
 <li>
 Sourcing of appliances / Water Bottles / Flasks vendors for new requirements.
 </li>
 <li>
 Should have knowledge of costing / tear down analysis of the products.
 </li>
 <li>
 Experience of handling the import suppliers.
 </li>
 <li>
 Follow up with the suppliers for indents vs dispatches.
 </li>
 <li>
 Provide monthly planning to the suppliers for the following month
 </li>
 <li>
 Coordinate with the suppliers for weekly planning
 </li>
 <li>
 Regular visits to the suppliers for the planning.
 </li>
 <li>
 BOM estimation for the sourced products
 </li>
 <li>
 Tracking current market trends and new products
 </li>
 <li>
 Will be responsible for handling and ensuring all the components are available as per the lead time required.
 </li>
 <li>
 Ensure process compliance and adherence
 </li>
 <li>
 Experience in standardization of the components
 </li>
 <li>
 Will be responsible for value engineering and ensure costs under control.
 </li>
 </ul>
 
 
 
 
 
 Remarks-
 
 
 <ul>
 <li>
 
 BE with experience is Sourcing or Purchase is must
 
 </li>
 <li>
 Looking for a stable candidate only.
 </li>
 <li>
 Looking for candidates from Bengaluru &amp; Nearby locations
 </li>
 <li>
 Pleasing personality &amp; ability to handle complex situations.
 </li>
 <li>
 Traveling as per business exigency
 </li>
 <li>
 
 Looking for Techo Commercial Experience
 
 </li>
 </ul>
 
 
</div>

Assistant Manager-Sourcing

Konecta

<div>
 
 
 Job Title:
 
 Program &amp; Customer Manager &ndash; Global Accounts
 
 
 
 Department/Function:
 
 Digital Operations/AI &amp; GenAI Services
 
 
 
 Location:
 
 Bangalore, India
 
 
 
 Reporting To:
 
 Head of Professional Services
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Work Mode:
 
 Hybrid (3 days On-Site), Whitefield, Mahadevapura
 
 
 
 
 
 
 1. Role Summary
 
 
 
 The Program &amp; Customer Manager &ndash; Global Accounts acts as the central orchestrator for a premier, multinational client, overseeing all programs, projects, and services across regions. This role ensures tight alignment between the client&rsquo;s global strategy and local execution, drives revenue growth, manages cross-regional dependencies, and serves as the single point of accountability for end-to-end service delivery.
 
 
 Positioned within the business organization, the role carries ownership for customer outcomes, program governance, and people leadership across global delivery teams. The incumbent will play a critical role in scaling operations, strengthening delivery maturity, and building trusted, long-term client partnerships across markets.
 
 
 
 
 
 
 2. Key Responsibilities
 
 
 
 
 Global Program &amp; Account Leadership
 
 
 <ul>
 <li>
 Own end-to-end program oversight for a large, complex multinational account across all regions.
 </li>
 <li>
 Align client&rsquo;s global objectives with regional execution plans to ensure consistency, quality, and scalability.
 </li>
 <li>
 Manage the demand/supply equation for professional services resources in close alignment with the different global clients and Konecta delivery centres
 </li>
 <li>
 Manage the recruitment process and performance improvement plans for all professional services resources in close alignment with the global clients and Konecta local HR in the delivery centres
 </li>
 <li>
 Manage cross-regional dependencies, risks, and delivery interlocks across time zones.
 </li>
 <li>
 Drive revenue growth, account expansion, and operational scalability through strong program leadership.
 </li>
 <li>
 Support broader global program initiatives, ensuring alignment with evolving business and client goals.
 </li>
 </ul>
 
 
 Customer &amp; Relationship Management (C-Suite)
 
 
 <ul>
 <li>
 Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers.
 </li>
 <li>
 Act as the primary escalation and governance owner for the client globally.
 </li>
 <li>
 organise and drive executive reviews, steering committees, and strategic discussions with client leadership.
 </li>
 <li>
 Translate client feedback into actionable priorities across delivery teams and regions.
 </li>
 </ul>
 
 
 People Leadership &amp; Experience (Business-Owned)
 
 
 <ul>
 <li>
 Own people leadership responsibilities for the global account across all regions.
 </li>
 <li>
 Regularly obtain structured and informal feedback on Konecta employees from
 
 client project managers and stakeholders
 
 .
 </li>
 <li>
 Drive consistent people experience, engagement, and performance standards across geographies.
 </li>
 <li>
 Identify early risks related to performance, engagement, or attrition and address them proactively with business leaders.
 </li>
 <li>
 Support onboarding, integration, and stabilization of teams during ramp-ups, transitions, and scale-ups.
 </li>
 </ul>
 
 
 Talent Scaling &amp; Operational Readiness
 
 
 <ul>
 <li>
 Lead workforce scaling initiatives across regions, including ramp-ups, onboarding coordination, training readiness, and production stabilization.
 </li>
 <li>
 Ensure timely and high-quality operational launches aligned to client commitments.
 </li>
 <li>
 Enable teams to meet productivity, quality, and delivery benchmarks consistently.
 </li>
 </ul>
 
 
 Governance, Execution &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Establish and drive strong global governance models, reporting cadence, and performance dashboards.
 </li>
 <li>
 Monitor delivery health, customer satisfaction, and people indicators to support data-driven decisions.
 </li>
 <li>
 Identify opportunities for continuous improvement across delivery, execution, and customer experience.
 </li>
 <li>
 Contribute to building scalable, resilient delivery models that support Konecta&rsquo;s long-term global growth.
 </li>
 </ul>
 
 
 Leadership &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership capability within matrixed organizations, with the ability to influence without direct authority.
 </li>
 <li>
 High level of business and commercial acumen.
 </li>
 <li>
 Excellent cross-cultural communication, interpersonal, and presentation skills.
 </li>
 <li>
 Fluency in English is essential; additional languages are an advantage.
 </li>
 <li>
 High emotional intelligence, sound judgment, and strong executive presence.
 </li>
 <li>
 Comfortable operating in fast-paced, complex, global environments.
 </li>
 </ul>
 
 
 
 
 
 3. Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Global account and program leadership
 </li>
 <li>
 Strong customer and executive stakeholder management
 </li>
 <li>
 Business and commercial acumen
 </li>
 <li>
 Ability to manage people outcomes within a business role
 </li>
 <li>
 Influence in matrixed, cross-functional environments
 </li>
 <li>
 Cross-cultural communication and executive presence
 </li>
 <li>
 Structured execution, governance, and risk management
 </li>
 <li>
 Data-driven decision-making and problem-solving
 
 
 </li>
 </ul>
 
 
 
 
 
 4. Education &amp; Experience Requirements Education
 
 
 <ul>
 <li>
 
 8+ years of experience
 
 in program management, account management, or customer-facing business leadership roles.
 </li>
 <li>
 Proven experience managing
 
 multinational or large, complex enterprise accounts
 
 across regions.
 </li>
 <li>
 Strong exposure to
 
 BPO, IT services, or professional services environments
 
 .
 </li>
 <li>
 Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams.
 </li>
 <li>
 Prior experience working with
 
 US-based and global enterprise clients
 
 is mandatory.
 </li>
 <li>
 Commercial awareness and customer centricity
 </li>
 </ul>
 
 
 
 
 
 5. Tools / Systems Knowledge
 
 
 <ul>
 <li>
 Familiarity with global delivery, governance, and performance-tracking systems
 </li>
 <li>
 Exposure to customer engagement and stakeholder communication platforms
 </li>
 <li>
 Ability to leverage data and dashboards to monitor delivery health and outcomes
 </li>
 <li>
 Comfortable adapting to new tools and systems across global environments
 </li>
 <li>
 Experience working with enterprise program management and reporting tools
 </li>
 </ul>
 
 
 
 
 
 6. Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Customer satisfaction and stakeholder confidence across global accounts
 </li>
 <li>
 Achievement of program delivery milestones, timelines, and quality standards
 </li>
 <li>
 Revenue growth, account expansion, and margin adherence
 </li>
 <li>
 Stability, engagement, and performance of global delivery teams
 </li>
 <li>
 Effectiveness of cross-regional governance and issue resolution
 </li>
 <li>
 Timeliness and success of onboarding, ramp-ups, and project launches
 </li>
 <li>
 Proactive risk identification and mitigation
 </li>
 <li>
 Consistency in execution across regions and markets
 </li>
 <li>
 Churn, retention, and recruitment metrics
 </li>
 </ul>
 
 
 
 
 
 7. Additional Requirements
 
 
 <ul>
 <li>
 Willingness and flexibility for
 
 extensive international travel
 
 , including frequent travel to the
 
 United States
 
 .
 </li>
 <li>
 Ability to work across
 
 multiple time zones
 
 and support global stakeholders.
 </li>
 <li>
 Comfortable operating in
 
 ambiguous, fast-evolving environments
 
 with high ownership.
 </li>
 <li>
 Strong judgment in handling sensitive customer, delivery, and people-related matters.
 </li>
 <li>
 Ability to balance strategic thinking with hands-on execution.
 </li>
 <li>
 High levels of professionalism, confidentiality, and accountability.
 </li>
 </ul>
 
 
 
 
 
 About Konecta
 
 
 
 Konecta is a global leader in experience-driven solutions, combining human expertise with advanced digital and AI-enabled capabilities to transform customer and employee experiences. With a presence in over
 
 26 countries
 
 , more than
 
 120,000 professionals
 
 , and support in
 
 30+ languages
 
 , Konecta partners with organizations across industries to deliver tailored, end-to-end solutions that drive engagement, performance, and growth. The company operates with a strong commitment to innovation, collaboration, and making every connection meaningful, while redefining what&rsquo;s possible in the age of AI-powered experience management.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 If you thrive in
 
 complex, global environments
 
 , enjoy orchestrating large-scale programs, and can balance
 
 customer expectations with execution excellence
 
 , Konecta offers a platform where you can make a visible, lasting impact.
 
 <ul>
 <li>
 Be the
 
 central owner for a premier, multinational global account
 
 , with real accountability and influence across regions and senior client stakeholders.
 </li>
 <li>
 Work with a
 
 global CX and digital services leader operating across 26+ countries
 
 , supporting some of the world&rsquo;s most recognized brands.
 </li>
 <li>
 Play a pivotal role in
 
 shaping global delivery, governance, and customer strategy
 
 , directly impacting revenue growth and long-term partnerships.
 </li>
 <li>
 Experience a culture that values
 
 ownership, decisiveness, and outcome-driven leadership
 
 , giving you the autonomy to lead from Day 1.
 </li>
 <li>
 Collaborate with diverse, high-performing teams across geographies, gaining unmatched exposure to
 
 global delivery models and executive engagement
 
 .
 </li>
 <li>
 Be part of Konecta&rsquo;s
 
 India growth journey
 
 , while operating at a truly global scale with opportunities for mobility and leadership visibility.
 </li>
 <li>
 Contribute to Konecta&rsquo;s evolution as the CX landscape advances-where
 
 scale, quality, technology, and people leadership
 
 come together to deliver differentiated outcomes for clients.
 </li>
 </ul>
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Program Manager & Customer Manager– Global Accounts

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