customer service sales manager Jobs in Alexandria Egypt

customer service sales manager

customer support agent (arabic/german/english) Jobs in Alexandria Egypt

customer support agent (arabic/german/english)

customer support operations, egypt Jobs in Alexandria Egypt

customer support operations, egypt

dutch speaker – customer service representative Jobs in Alexandria Egypt

dutch speaker – customer service representative

customer support agent arabic german english

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Agent (Arabic/German/English)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it&rsquo;s making sure we put smiles on customer&rsquo;s faces. 
 
Key job responsibilities 
As a Delivery Station Customer Service Agent, you will be responsible for: 
<ul><li>Communicating with customers directly on the telephone.</li><li>Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
</li><li>Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.</li><li>Providing exceptional attention to detail on every case and issue.</li><li>Proactively finding solutions to problems with limited guidance.</li><li>Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.</li><li>Communicating effectively with senior leadership to highlight barriers and form solutions.</li><li>Working confidently at pace with multiple online platforms and tech systems.</li><li>Working in a fast-paced environment, within a restricted time frame.</li><li>Working a Full-Time (40+ hours per week) schedule
</li><li>Work in an environment where the noise level varies and can be loud (hearing protection will be provided) 
</li></ul> 
 
 
A day in the life 
You&rsquo;ll be based at one of our last-mile delivery warehouses, where Amazon&rsquo;s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt. 
Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers. 
 
About the team 
Our mission is to be Earth&rsquo;s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers&rsquo; happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers&rsquo; most complex issues.
 
Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. 
 
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company</li><li>Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity</li><li>Experience with Microsoft Office including Outlook, Word, and Excel</li><li>Speak, write, and read fluently in English, and have the ability to take direction in English</li><li>Speak, write, and read fluently in Arabic</li><li>Advanced and adaptable interpersonal communication skills.</li><li>Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.</li><li>Effective communication skills and the ability to build enduring professional relationships.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions</li><li>Experience in an operational environment, such as logistics, retail, hospitality, or customer service</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Delivery Station Liasion, DSL

QuickfirmX

Company: QuickfirmX Location: Remote &ndash; Anywhere in Egypt Job Type: Freelance (Commission-Based) Industry: Recruitment / Call CenterAbout QuickfirmXQuickfirmX is Egypt&rsquo;s #1 hiring platform for Call Center jobs, connecting top talent with leading employers. We help companies find qualified candidates faster and more efficiently &mdash; with our motto: &ldquo;Quick Hires, Big Futures.&rdquo;About the RoleWe are looking for Freelance Sourcers to help us attract and refer candidates interested in Call Center roles across Egypt. This is a commission-based opportunity &mdash; ideal for students, graduates, or professionals seeking flexible, remote work.You will use social media platforms (Facebook, WhatsApp, Telegram, LinkedIn, etc.) to find job seekers and refer them to QuickfirmX.Key Responsibilities<ul><li>Source candidates for call center positions through social media or your personal network.</li><li>Share and promote available vacancies across online channels.</li><li>Refer interested and qualified candidates to QuickfirmX for screening.</li><li>Maintain communication with the recruitment team regarding candidate progress.</li></ul>Requirements<ul><li>Strong communication and social media skills.</li><li>Basic understanding of recruitment or willingness to learn.</li><li>Access to a smartphone or laptop with internet connection.</li><li>Self-motivated and target-driven.</li><li>Previous experience in sourcing or sales is a plus (not mandatory).</li><li>Students, fresh graduates, or part-time professionals are welcome.</li></ul>Benefits<ul><li>Work remotely from anywhere.</li><li>Flexible schedule (2 hours per day, 5 days per week).</li><li>Learn recruitment skills and grow your professional network.</li><li>Work beside your full-time job or studies.</li><li>Performance-based income with no earning limit.</li></ul>Commission Structure<ul><li>1500 EGP per hired English-speaking candidate.</li><li>2000 EGP per hired bilingual or other language candidate (e.g., German, French, etc.).</li><li>No fixed salary. Payment is commission-based only.</li></ul>Earning ExampleYour earnings start from 5,000 EGP+ per month depending on performance. For example:<ul><li>If you refer 4 English-speaking candidates who get hired &rarr; you earn 6,000 EGP.</li><li>If you refer 7 bilingual candidates (e.g., German speakers) who get hired &rarr; you earn 14,000 EGP.</li></ul>Training &amp; SupportAll freelancers receive a short onboarding session and access to recruitment materials and templates to help them get started quickly. Continuous guidance and follow-up are provided by the QuickfirmX recruitment team.Career GrowthHigh-performing freelancers may be promoted to Team Lead or join our Partner Program, gaining access to higher commissions, additional training, and exclusive recruitment projects.Why Join QuickfirmX<ul><li>Egypt&rsquo;s leading call center hiring platform.</li><li>Transparent commission system.</li><li>Flexible, remote, and performance-driven work.</li><li>Support and growth opportunities available for top performers.</li></ul>FAQIs there a fixed salary? No, this role is commission-based only.Can I work while studying or working full-time? Yes, this role is fully flexible and part-time.Do I need recruitment experience? No, training and materials are provided.Job Types: Full-time, Part-time, Permanent, New gradBase Pay: From E&pound;5,000.00 per monthExpected hours: No less than 10 per week

Freelance Sourcer – Work Remotely with QuickfirmX

Kayan Group - EG

<div>
 The Head will set objectives, provide guidelines, and ensure continuous improvement in daily workshop operations. They will monitor policy implementation, manage resources, and analyze work deviations to meet customer agreements. Monthly targets will be communicated, and deductions for damages will be implemented. The manager will identify necessary resources within the budget, assign tasks, and collaborate with the Body and Paint Workshop Manager for interventions requiring both vehicle bodywork and electromechanical work.
 
 
 Job Requirements:
 
 
 Bachelor's degree in Mechanical Engineering, or any equivalent degree.
 
 
 Valid driver's license holder.
 
 
 4-6 experience in-service operation in a reputable dealership of which 2 years should be in a Managerial capacity.
 
 
 Advanced understanding of automotive technology and the automotive industry.
 
 
 Strong leadership, situational awareness, and the ability to prioritize tasks.
 
 
 Excellent command of Arabic and English (verbal and written).
 
 
 If you have any further questions or require additional information, please feel free to reach out to us. We look forward to receiving your application.
</div>

Workshop Section Head

LATT Trading & Shipping Co

<div>
 Apply with Indeed
 
 
 Back to all openings
 
 
 
 See all the jobs at LATT here:
 
 http://latt.recruiterbox.com/jobs
 
 
 Logistics Operations and Customer Service
 
 
 Alexandria, Alexandria Governorate, Egypt | Logistics | Full-time
 
 
 Apply
 
 
 
 Logistics Operations and Customer Service
 
 
 
 
 Location: Alexandria
 
 
 
 
 Attractive Package And Benefits
 
 
 
 
 Main job responsibilities:
 
 
 
 <ul>
 <li>
 Handling import and export forwarding shipments operations &amp; customer service tasks.
 </li>
 <li>
 Ensure all bookings matches rates in quotations or service contract with carriers as per Ocean freight pricing team agreement, verify payment method and customer&rsquo;s credit limit.
 </li>
 <li>
 Update customers with bookings status, cutoff date and furnish customer with accurate shipment related documents &amp; invoices on time, keep following with the client the status of their shipments till arriving POD / Containers collected by CNEE and returning the empty container and interfere at any stage in case of any changes.
 </li>
 <li>
 For all import and export shipments review the statement of estimated expenses for the different forwarding operations elements of expenditure before issuing the request for the operation required cash on hand payment request.
 </li>
 <li>
 Open operations on CRM and record all shipments data accurately and deliver operation files to accounting dept. with related supplier&rsquo;s invoices.
 </li>
 <li>
 Review the actual expenditures against actual invoices, and received vouchers from different service providers against the disbursed cash on hand payment, and the type of service rendered (this review covers the technical operation &amp; accounting aspects).
 </li>
 <li>
 Review the external forwarding agencies invoices and prepare money transfer orders to them, and review incoming transfers from them before forwarding its documents to accounting dept.
 
 
 </li>
 </ul>
 
 Competencies / Skills
 
 
 
 <ul>
 <li>
 Knowledge of CRM software and MS Office (MS Excel in particular)
 </li>
 <li>
 Displays sound business judgement and personal drive for results.
 </li>
 <li>
 Positive attitude, excellent communication and negotiation skills.
 </li>
 <li>
 Agile problem-solving skills.
 </li>
 <li>
 Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
 </li>
 <li>
 Ability to work under pressure and under own initiative.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, supply chain, or any related fields.
 </li>
 <li>
 0-3 Years preferred in Forwarding, Logistic, or Shipping Agencies.
 </li>
 <li>
 Proficiency in both written and oral English and Arabic.
 </li>
 <li>
 Proficient in computer skills, especially concerning CRM software and tools.
 
 
 </li>
 </ul>
 Apply
 
 
 
 Apply for this opening at
 
 ?apply=true
 
 
 Back to all openings
 
 
 
 See all the jobs at LATT here:
 
 http://latt.recruiterbox.com/jobs
 
 
 Fetching your Linkedin profile ...
 
 
 Application Form
 
 
 First Name *
 
 
 Last Name
 
 
 Email *
 
 
 Phone *
 
 
 Resume *
 
 
 Thanks for your time
 
 
 Share this opening with friends
</div>

Logistics Operations and Customer Service

Concentrix

<div><div><div>Customer Service and Support
</div><div><div><div>Location</div>
<div>Alexandria, Egypt</div></div></div><div></div><div><div> 
</div>Job Title:
B2B - Sr. Specialist, Customer Acquisition - English
Job Description
The Senior Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.<ul><li>
Provide accurate weekly/ monthly/ quarterly sales forecast</li><li>
Mastery of product knowledge and technical understanding of services to assess client requirements</li><li>
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Manage external competitive pressures and handle objections to retain customers or win new customers</li><li>
Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound</li><li>
Work with your team and management to provide a professional experience during all interactions with customers and prospects</li><li>
Maintain the customer management system (CRM) to ensure all relevant data is captured</li><li>
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.</li><li>
Work with a team and report directly to a Sales Manager</li></ul>
Location:
EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
Language Requirements:
English (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

B2B - Sr. Specialist, Customer Acquisition - English

British Council

<div>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
 
 
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
 
 
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021&ndash;22 we reached 650 million people. 
Join Our Team as a Customer Service and Sales Officer in Alexandria,Egypt 
We are looking for a motivated and customer-focused individual to join our team as a Customer Service and Sales Officer. In this role, you will represent the British Council as our ambassador, delivering a seamless and professional experience to customers and students. You will handle enquiries related to our English language and Examination services, ensuring that all interactions meet our high standards and contribute to our customer satisfaction goals. 
Your primary responsibility will be to support day-to-day customer service operations by responding to enquiries through various channels including email, phone, social media, and in person. You will provide accurate information, manage expectations, and ensure that all customer interactions reflect our brand values. You will also be responsible for maintaining up-to-date customer records, supporting registration and reception duties, and contributing to customer feedback initiatives. 
In addition to customer service, you will play a key role in driving sales. You will be accountable for meeting individual sales targets, building rapport with prospective customers, and guiding them through the journey from enquiry to enrolment. This includes making outbound calls, following up with leads, and maximizing conversion rates by effectively communicating the benefits of our services. You will also support cross-selling and up-selling opportunities and re-engage with lapsed customers. 
You will work closely with the Teaching Centre and Exams teams to support registration, payment processing, and data entry. Your responsibilities will include managing customer payments, ensuring compliance with financial procedures, and supporting the delivery of exams and teaching services. You will also help manage social media enquiries and contribute to improving the overall customer experience. 
This role requires flexibility, as our Customer Service and Sales team operates five days a week, including evenings and weekends. Working hours may vary based on demand and activity schedules. 
To be successful in this role, you should have a B2 level of written and spoken English, a higher diploma or equivalent professional experience, and a strong background in customer service and sales. You should be a fast learner with a passion for helping customers, a self-motivated attitude, and a results-driven approach. Experience with CRM systems and relevant qualifications in customer service or sales would be an advantage. 
If you are enthusiastic about delivering excellent service and contributing to a dynamic team, we encourage you to apply and be part of the British Council&rsquo;s mission to connect people through education and cultural exchange. 
Further Information 
Role: Customer Services and sales Officer
 
Number of positions: 1
 
Pay Band: PB H/4
 
Monthly Gross Salary: EGP 13,333.33
 
Location: Alexandria, Egypt
 
Contract type: 1 year fixed term contract
 
Closing date: 19th October 2025
 
Other: This role is open to candidates who have the legal right to work and are based in Egypt. 
*Please note that all applications should be submitted only in English.
 
*It is advisable to apply in advance to avoid any technical issues at the last moment. 
A connected and trusted UK in a more connected and trusted world. 
Equality , Diversity, and Inclusion (EDI) Statement 
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. 
The British Council is committed to safeguarding children, young people and adults who we work with. 
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. 
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity &amp; criminal record checks in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children. 
If you have any problems with your application please email askhr@britishcouncil.org 
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our &lsquo;ASK HR&rsquo; email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.</div>

Customer Service and Sales Officer 1

Explore 93+ Customer support agent arabic german english in Alexandria Egypt this November. Find roles across top companies and apply now to boost your career.