customer service consultant Jobs in Cairo Egypt

customer service consultant

customer success manager Jobs in Cairo Egypt

customer success manager

technical support engineer Jobs in Cairo Egypt

technical support engineer

application support specialist Jobs in Cairo Egypt

application support specialist

chat customer service representative Jobs in Cairo Egypt

chat customer service representative

customer support agent

Telda

<div>
 
 Join Telda As a Customer Experience Agent
 
 
 Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.
 
 
 
 About Telda
 
 
 At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a
 
 Customer Experience Agent
 
 , you'll play a crucial role in ensuring our users enjoy seamless, world-class support.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 This is a 1 month internship, on-site position. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
 </li>
 <li>
 Responding promptly to user inquiries
 </li>
 <li>
 Investigating and resolving user issues effectively
 </li>
 <li>
 Maintaining high levels of customer satisfaction
 </li>
 <li>
 Strong handling skills
 </li>
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 Action, detail-oriented, and self-disciplined
 </li>
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 Collaborating with other teams to enhance the overall customer experience
 
 
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Exceptional communication skills in English and Arabic (written and spoken)
 </li>
 <li>
 Strong problem-solving, analytical, and multitasking abilities
 </li>
 <li>
 Good comprehension skills, ability to clearly understand and state the issues customers present
 </li>
 <li>
 A proactive attitude and a passion for helping others
 
 
 
 
 
 </li>
 </ul>
 
 Working Details
 
 
 
 Support Channel:
 
 Chats.
 
 
 
 Shifts:
 
 fixed shift (From 9 am till 5 pm).
 
 
 
 Work module:
 
 Office based.
 
 
 
 What We Offer
 
 
 
 Competitive Salary
 
 &ndash; Your hard work deserves to be rewarded.
 
 
 
 Cutting-Edge Tools
 
 &ndash; A company-provided laptop to help you shine.
 
 
 
 Healthy Work Environment
 
 &ndash; Work in a supportive, vibrant culture.
 
 
 
 Why Join Telda?
 
 
 At Telda, you&rsquo;ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer&rsquo;s issue or helping shape the future of digital finance, your contribution matters.
 
 
 Take the next step in your career. Apply now and help us redefine the future of finance!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Experience Intern

Green Village

<div>
 
 We are hiring a full-time Customer Service Representative in Maadi.
 
 
 The role requires 2-3 years of experience and excellent communication skills.
 
 
 You will handle customer inquiries via phone and chat and resolve issues.
 
 
 The schedule is 9 AM-5 PM, with Fridays and Saturdays off.
 
 
 To Apply:&nbsp;send your updated CV on WhatsApp number 0100 2295664 or via
 
 
 &nbsp;hr@egy-greenvillage.com mail account.
 
</div>

Client Relations Specialist

Athear

<div>
 Job description
 
 We are Hiring! | Call Center Agents &ndash; US Account 🇺🇸
 
 
 📍 Location: Maadi &ndash; Technology Park / New Cairo
 
 
 🕐 Shifts: Rotational
 
 
 🧑&zwj;🎓 Open to: Undergraduates &amp; Graduates
 
 
 🗣️ Required English Level: B2 (Upper Intermediate)
 
 
 About the Role:
 
 
 Athear is seeking enthusiastic and customer-focused Call Center Agents to join our growing team for a US-based account. This is an excellent opportunity for individuals looking to develop their career in a fast-paced, professional, and supportive environment.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Handle inbound and outbound customer interactions professionally.
 </li>
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 Provide accurate information and resolve customer inquiries efficiently.
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 Follow communication scripts and adhere to call center procedures and policies.
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 Maintain a high level of customer satisfaction and service quality.
 </li>
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 Collaborate with team members and supervisors to meet performance targets.
 </li>
 </ul>
 
 Requirements:
 
 <ul>
 <li>
 Fluent English (Minimum B2 level &ndash; Upper Intermediate).
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 Strong communication and problem-solving skills.
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 Ability to work in a rotational shift environment.
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 Positive attitude and a customer-first mindset.
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 No prior experience required &ndash; fresh graduates and undergraduates are welcome.
 </li>
 </ul>
 
 What We Offer:
 
 <ul>
 <li>
 💰 Salary: EGP 16,000 Net
 </li>
 <li>
 🏥 Social &amp; Medical Insurance
 </li>
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 🎓 Paid Training Program
 </li>
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 🚐 Door-to-Door Transportation
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 🌱 Opportunities for growth and development within a leading outsourcing company
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 </ul>
 
 How to Apply:
 
 
 Interested candidates are invited to send a voice note introducing themselves via:
 
 
 📱 WhatsApp: 01010644438
 
 
 📧 Email: mariam.hamdy@athear.com
 
 
 
 
</div>

Customer Service Representative (B2 English)

inDrive

<div>
 
 Responsibilities
 
 
 
 Outgoing calls to clients Response to clients requests via chat, email and calls Analysis of client requests (chat, email) Conflicts resolution
 
 
 
 Requirements
 
 
 
 Arabic language speaker mandatory: English language speaker (minimum B2) Good verbal communication Multitasking Work in a team Grammatically correct in written and verbal Stress resistance Responsibility Computer literacy Customer Focus Desire to benefit and help people
</div>

Customer Support Specialist

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Customer Service Representative's role is to identify Customer's needs and provide a solution as quickly as possible. Ensuring that the quantitative and qualitative objectives of the project are met while meeting the Customer's expectations.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Communicate with customers via emails and chats
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 <li>
 Data entry in various platforms
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Excellent command of the English language, with excellent verbal and written skills.
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
</div>

Chat Customer Service Representative

ETISAL International Group

<div>
 
 We Are Hiring Technical Support For A Chat Account In Maadi, Cairo
 
 
 &bull;Monthly Incentives + Monthly Attendence Allownce
 
 
 &bull; Net Salary: From 11K To 14k Based on Your English Level
 
 
 &bull;Graduates Are Welcome
 
 
 &bull;Technical Background
 
 
 &bull;English Level B2
 
</div>

English Technical Customer Service (Chat Account)

Emirates NBD

<div>
 <ul>
 <li>
 Ensure effective management of staffing resources to meet customer service demand and maintain high service levels. This role involves overseeing workforce planning, scheduling, and real-time adjustments in staffing to optimize the call center's performance and efficiency.
 </li>
 <li>
 Communicate the team&rsquo;s daily performance.
 </li>
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 Support the supervisor to sort the actual versus planned agents&rsquo; headcount
 </li>
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 Coordinate with the Human Resources and external agencies to interview applicants for agent positions
 </li>
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 Monitor and track the attendance within the CRC.
 </li>
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 Generate the scheduling and coordination of required training programs and schedules for the CRC teams.
 </li>
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 Generate the team members&rsquo; performance KPI&rsquo;s
 </li>
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 Liaise with the external recruitment agency the required candidate for hiring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Minimum 6 month of experience in banking or relevant with focus on customer relationship management
 </li>
 <li>
 Planning and organizing
 </li>
 <li>
 Communication and interpersonal skills
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Coaching skills
 </li>
 </ul>
</div>

Workforce & MIS Officer

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