customer support agent

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Our Purpose &ndash; Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
 
 
 
 Get to Know Our Team
 
 
 
 Agoda&rsquo;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&rsquo;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&rsquo;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&rsquo;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
 
 
 
 The Opportunity
 
 
 
 As a Customer Experience Specialist in Cairo, Egypt, supporting Arabic and English, you will:
 
 
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 Build strong problem-solving and communication skills that open doors to many future roles
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 Support customers and partners from multiple countries and cultures, gaining truly global experience
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 Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
 
 
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 In This Role, You Will
 
 
 
 <ul>
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 Deliver outstanding service to guests and partners via phone, email, and chat
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 Handle a high volume of inquiries and deliver accurate, timely resolutions
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 Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
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 Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
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 Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
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 Apply Agoda policies and procedures in a fair and consistent way
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 Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
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 Safeguard customer data and maintain strict confidentiality at all times
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 Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
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 As part of a rotating shift schedule, you&rsquo;ll occasionally work weekends and public holidays, planned in advance with your team
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 Enjoy Agoda&rsquo;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location)
 
 
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 </ul>
 
 Core Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer focus and a genuine desire to help others
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 Excellent spoken and written Arabic skills, and B2 level English
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 Ability to stay calm, accurate, and professional under pressure
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 Good problem-solving skills, using guidelines and data to make decisions effectively
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 Flexibility to adapt to new tools, processes, and feedback
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 Ability to manage time and priorities in a fast-paced, high-volume environment
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 Reliability, integrity, and a positive, collaborative attitude
 
 
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 </ul>
 
 Nice to Have
 
 
 
 <ul>
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 Prior working experience in customer support, contact center, or service roles
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 Experience in travel, e-commerce, hospitality, or BPO is a plus
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 Experience working with international customers or partners
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 Familiarity with contact center, CRM, or ticketing systems
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 Additional language skills beyond the core required language for the role if any
 
 
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 </ul>
 
 Why Agoda
 
 
 
 <ul>
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 Competitive compensation with performance-based incentives
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 Annual discretionary performance bonus
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 Visa sponsorship and relocation support for eligible roles and locations
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 Health insurance and other locally competitive benefits
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 Agoda travel discounts and special rates on accommodation and related products
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 Work from anywhere for up to 30 days per year
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 Structured training, coaching, and clear performance metrics
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 Opportunities to grow your career within the Customer Experience Group or across Agoda
 </li>
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 An inclusive, international work environment where your ideas and feedback are valued
 
 
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 </ul>
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
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 Facebook https://www.facebook.com/agodacareers/
 </li>
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 LinkedIn https://www.linkedin.com/company/agoda
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 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Customer Experience Specialist – Bilingual (Fluent in Arabic & English) | Cairo, Egypt

Raya CX

<div>
 , 40 hours per week
 
 
 Position: Call Center Representative C1
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses enhance their customer interactions and improve overall customer satisfaction. Our team is dedicated to delivering exceptional customer service and creating positive experiences for our clients and their customers.
 
 
 Job Description:
 
 
 We are seeking a highly motivated and customer-centric individual to join our team as a Call Center Representative C1. In this role, you will be responsible for handling inbound and outbound calls from customers, providing excellent service and support, and resolving any issues or concerns they may have. You will be the first point of contact for our clients' customers, and your main goal will be to ensure a positive and efficient customer experience.
 
 
 Key Responsibilities:
 
 
 <ul>
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 Answer incoming calls from customers and provide them with accurate information and assistance
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 Make outbound calls to follow up on customer inquiries or resolve any issues
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 Maintain a high level of professionalism and customer service in all interactions
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 Identify and escalate any complex or unresolved issues to the appropriate department or supervisor
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 Keep detailed and accurate records of customer interactions and transactions
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 Collaborate with team members to continuously improve processes and procedures
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 Meet and exceed individual and team performance targets
 
 
 
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 </ul>
 Requirements:
 
 
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 High school diploma or equivalent; college degree preferred
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 1-2 years of experience in a customer service or call center role
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 Excellent communication skills in English, both verbal and written
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 Strong problem-solving and decision-making abilities
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 Ability to multitask and work in a fast-paced environment
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 Proficient in using computer systems and software
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 Flexibility to work full-time, 40 hours per week, including evenings and weekends if needed
 
 
 
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 Benefits:
 
 
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 Competitive salary and benefits package
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 Opportunities for career growth and development
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 Positive and supportive work environment
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 Comprehensive training program
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 Employee discounts and perks
 
 
 
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 </ul>
 If you are passionate about providing exceptional customer service and thrive in a dynamic and fast-paced environment, we want to hear from you! Join our team at RayaCX and be a part of shaping the future of customer experience management. Apply now!
</div>

Customer Service Agent - C1 Speaker

Private Business

<div>
 
 
 Join Teleperformance
 
 
 
 Are you ready to take your career to the next level? We&rsquo;re looking for passionate and driven individuals to join our dynamic team at Teleperformance!
 
 
 
 🔹 Shifts: Rotational 24/7 (Calls)
 
 
 
 
 &bull; Max shift until 2 AM for females (Door-to-door transportation provided)
 
 
 
 🔹 Salary: 19,000 NET
 
 
 🔹 Benefits:
 
 
 ✅ Door-to-door transportation for late shifts
 
 
 ✅ Career growth opportunities
 
 
 ✅ Social &amp; medical insurance
 
 
 ✅ Exclusive employee discounts
 
 
 ✅ Quarter Bonus 195 EUROS
 
 
 
 Location: New Cairo
 
 
 
 If you&rsquo;re looking for an exciting opportunity to grow and make an impact, we&rsquo;d love to hear from you! Apply now or tag someone who would be a great fit.
 
 
 
 Must be English profile (B2)
 
 
 
 Must be Graduate.
 
 
 Hiring #JobOpportunity #JoinOurTeam #CareerGrowth
 
 
 
 
</div>

Customer Support English account

Talent 360 ME

<div>
 
 Talent 360
 
 is hiring
 
 Digital Marketing Specialist
 
 for
 
 El Bassiouni &amp; Co.
 
 
 
 
 About Our Client
 
 
 
 Elbassiouni &amp; Co. is the only official agent for the German company K&auml;rcher for cleaning systems and equipment (professional and home &amp; garden) in Egypt for more than 37 years.
 
 
 K&auml;rcher is a German family-owned company whose ambition is to constantly invent hi-tech solutions to simplify cleaning tasks and irrigation for consumers and professionals alike.
 
 
 
 Job Requirements
 
 
 
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 Manage Amazon Vendor Central, including product listings, purchase orders, pricing, promotions, and performance reports.
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 Handle customer inquiries and complaints professionally via phone and WhatsApp, ensuring high customer satisfaction.
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 Manage the company&rsquo;s Facebook page, follow up on orders, and coordinate order distribution with authorized distributors.
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 Oversee website orders on Magento and coordinate with the web developer to ensure smooth website operations.
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 Support and execute additional marketing activities as required by the business.
 
 
 
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 </ul>
 
 Requirements
 
 
 
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 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field, with training courses in digital marketing.
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 Minimum of 2 years&rsquo; experience in a Marketing or E-Commerce Coordinator role or a similar position.
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 Strong experience in social media platforms and solid knowledge of digital marketing tools and analytics.
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 Proficiency in MS Office and excellent command of the English language.
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 Strong communication skills, attention to detail, and the ability to coordinate across teams.
 
 
 
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 </ul>
 
 
 Working Conditions
 
 
 
 
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 Location: Dokki, Cairo
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 Working Days: Sunday &ndash; Thursday
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 Working Hours: 8:00 AM to 5:00 PM
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</div>

Digital Marketing Specialist

e& Egypt

<div>
 
 
 Job Purpose:
 
 
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 To supervise more than one agent's sales operations in coordination with sales support and all concerned internal parties in accordance with Enterprise Sales
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 Base Management business plan to achieve his assigned Base Management agents' target.
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 </ul>
 
 
 
 
 
 Job description:
 
 
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 Maintains excellent knowledge of e&amp; products and services in comparison to competition to satisfy SME accounts' needs.
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 Interacts proactively with all concerned internal parties to ensure a smooth and efficient processing and delivery of SME agents and customers' requirements and keep proper feedback
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 Prepares necessary reports with key achievements and segment's updates to highlight business opportunities.
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 Develops SME agents' forecasts, reviews and action plans based on analysis of actual results versus forecasts to highlight work progress.
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 Develops programs to drive sales across assigned territories based on sold marketing research.
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 Increase SME customers' base and explore potential business opportunities to increase profits.
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 Supports his agent to achieve monthly targets by closing profitable deals with key SME accounts.
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 Conducts regular visits with sales executives and SME agents' sales teams to key SME accounts to ensure customers satisfaction.
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 Provides necessary field training and enhance career development of his team members to ensure reaching the needed quality.
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 Monitors and develops the performance of sales executives and senior sales executives to ensure getting the best out of them.
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 Customer Centricity Ensures that team members create a positive customer experience at the point of sale and post-sales.
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 Innovation Collaborate with team members to enhance existing workflows / systems and help them to develop new innovative processes and propositions/products/services.
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 Operational Excellence Encourages others to take responsibility&mdash;Provides encouragement and support to others in accepting responsibility and high-quality efficient delivery.
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 People Management Delegates work appropriately and fairly among team's member and sets and coach team members for appropriate standards of behavior
 </li>
 </ul>
 
 
 
 <ul>
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 Qualifications:
 
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 Bachelors degree in a similar field
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 Proven Sales Records Computer skills is a must, especially MS excel and power point.
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 Minimum 4 years of experience (preferable in Telecom field)
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 Excellent command of Arabic &amp; English languages (Reading, Writing &amp; Oral).
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 Excellent planning and analytical thinking skills.
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 Advanced leadership skills
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 Requires excellent communication, interpersonal skills, and teamwork spirit Ability to perform well under pressure.
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 </ul>
</div>

Pre-Sales Senior Supervisor

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
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 Takes orders through online platforms, emails or directly from the account manager.
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 Informs customers in case of any out-of-stock products.
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 Replies to all customer inquiries on anything related to the company&rsquo;s products.
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 Informs account managers in case of any client credit issues to be resolved.
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 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
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 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
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 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
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 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
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 Send some orders to primary distribution.
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 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
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 Aligns with the supply chain department in case of complaints related to product shortages.
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 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
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 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
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 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
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 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
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 Handles any visibility issues in collaboration with the marketing team.
 </li>
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 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
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 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
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 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
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 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
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 Interpersonal\communication skills
 </li>
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 Negotiation skills
 </li>
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 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
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 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

UK Contact center

Explore 576+ Customer support agent in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.