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customer support engineer

Spearhead Infotech Pvt Ltd

<p>Company: Spearhead Infotech Private Limited</p><p>Profile: Technical Support Engineer</p><p>Location: Vashi</p><p>Job Description:</p><p>FRESHER AND EXPERIENCED CANDIDATES CAN APPLY</p><p>Spearhead is looking for an experienced support engineer for customer support .</p><p>Practical knowledge of Microsoft Outlook configuration.</p><p>Handling Technical Support for all our mailing solutions such as Google Work Space , Microsoft 365 , Web-Email Hosting</p><p>(cPanel &amp; Plesk Control Panels ),Domain Name Registrations, Cloud &amp; VPS Hosting etc.</p><p>You will be responsible for replying to customer over the emails and phone and provide instant support .</p><p>Spearhead product line up as follows:</p><p>In-house developed Mail server Spear Mail , GS Plus .</p><p>Branded Solution like Google Work Space ,, Microsoft365/ Azure, ZOHO Mail</p><p>Web-Email Hosting : (cPanel &amp; Plesk Control Panels ),</p><p>Domain Name Registrations,</p><p>Cloud &amp; VPS Hosting etc,</p><p>SSL certificate</p><p>Anti Spam Solution .</p><p>Troubleshooting : Connectivity issues among Client PC to Server ,Hosting management- disk space, server usage management, Reseller/Shared Hosting Management .</p><p>Email ID configuration at client PC , Backups .</p><p>Qualifications and Skills :</p><p>* Ability to handle Support Requests from Clients on Phone and Email.</p><p>* Must have experience working in the web hosting industry.</p><p>* Hardware &amp; Networking Knowledge.</p><p>* Experience with cPanel</p><p>* Ability to troubleshoot website and email problems.</p><p>* Great communication skills</p><p>Job Type: Full-time</p><p>Opportunity to get Google Workspace Certification</p><p>Job Type: Full-time</p><p>Pay: &#8377;15,000.00 - &#8377;20,000.00 per month</p><p>Work Location: In person</p>

Customer Support Engineer

Sysnet Global Technologies Pvt.Ltd

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process<br>
</div><div></div><br>
<div>2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

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10000 customer support engineer jobs IN Noida Faridabad Delhi Ghaziabad Greater Noida Jobs In Delhi

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer