customer care specialist, operations Jobs in Test Jobs In Istanbul

customer care specialist, operations

ai engineer Jobs in Test Jobs In Istanbul

ai engineer

customer service professional Jobs in Test Jobs In Istanbul

customer service professional

customer services professional-technical support Jobs in Test Jobs In Istanbul

customer services professional-technical support

international customer support advisor Jobs in Test Jobs In Istanbul

international customer support advisor

customer support engineer

Mavenir

<div>
 <p>
  Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world&rsquo;s subscribers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview Of Business Area and Purpose of Role
  </strong>
 </p>
 <p>
  The Support Engineer will work within the APAC Operations Team.
 </p>
 <p>
  The purpose of this role is to provide focused technical expertise to APAC Customers and Operations teams on Mavenir-delivered products and deployments. It will provide the technical interface to other teams, both external and within the organization. It will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer.
 </p>
 <p>
  The engineer will be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Mavenir organization, and the customer&rsquo;s technical staff (including good customer-facing hard and soft skills).
 </p>
 <p>
  The engineer will need to be able to work under pressure to complete work to tight time constraints or meet the needs of the customer. Also needs to be able to understand the business context of the project being delivered.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties and Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   <em>
    Technical Support:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Build up a strong R&amp;D and Global support team relationship and act as the key Support to R&amp;D and Global support interface
  </li>
  <li>
   Collaborating with the customer's technical staff to diagnose and troubleshoot software issues. This may involve code review, configuration analysis, and application troubleshooting. Following resolution, providing support to the customer during their testing of the fix. This could include running designated functional tests or regression tests
  </li>
  <li>
   Build up your technical knowledge and be able to investigate the issues thoroughly before escalating to R&amp;D
  </li>
  <li>
   Use the provided test tools to capture and investigate the logs required by R&amp;D/GPS teams
  </li>
  <li>
   Communicating with customers to establish details of problems/requirements
  </li>
  <li>
   Investigating and resolving customer problems within the contracted SLAs
  </li>
  <li>
   Working with other teams in the company to resolve technical problems
  </li>
  <li>
   Producing system documentation for the customer and support team
  </li>
  <li>
   Updating the call tracking system, providing status updates and action plans, and providing customer resolution reports for issues
  </li>
  <li>
   Provide technical support to the internal R&amp;D teams during solution design, implementation, and testing phases
  </li>
  <li>
   Provide technical support to APAC delivery and support teams
  </li>
 </ul>
 <p>
  <strong>
   <em>
    Internal Training:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Coaching internal teams on the technical details and capabilities of the products and end-to-end solutions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Quality:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Review and update of technical aspects of the quality system to ensure information is correct and up to date
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Solid experience working with Linux. Red Hat, VMware, or such platforms
  </li>
  <li>
   Linux System Administration skills
  </li>
  <li>
   Experience in installing, upgrading, and configuring hardware and software
  </li>
  <li>
   Solid experience of mobile networks
  </li>
  <li>
   Good understanding of software engineering principles
  </li>
  <li>
   Good understanding of the SIP protocol
  </li>
  <li>
   Experience working with HP, Red hat, or such platforms
  </li>
  <li>
   Experience working with IP networks, good understanding of network concepts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Competencies
  </strong>
 </p>
 <ul>
  <li>
   Can do/will do attitude
  </li>
  <li>
   Methodical problem-solving skills
  </li>
  <li>
   Good verbal and written communication skills, both face-to-face and remotely, with people for whom English is not their first language
  </li>
  <li>
   Able to work from customer premises and able to work remotely with internal teams
  </li>
  <li>
   Able to assimilate technical information quickly and apply it to a given situation
  </li>
  <li>
   Shows initiative and is able to make appropriate decisions
  </li>
  <li>
   Good planning and organizational skills &ndash; able to multitask
  </li>
  <li>
   Commitment to achieve the required goals
  </li>
  <li>
   Team worker
  </li>
  <li>
   Able to build relationships with customers, identifying and focusing on their needs
  </li>
  <li>
   Commercial awareness
  </li>
  <li>
   Works well under pressure
  </li>
  <li>
   Able to work to job standards and process requirements, and drive for quality
  </li>
  <li>
   Ability to work individually with little supervision, but flag up issues promptly
  </li>
  <li>
   Able to work to meet deadlines
  </li>
  <li>
   Ability to pick up new technologies and products quickly
  </li>
 </ul>
 <p>
  <strong>
   Special Features
  </strong>
 </p>
 <p>
  Able and willing to freely travel within Turkey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accessibility
  </strong>
 </p>
 <p>
  Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
 </p>
 <p>
  Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
 </p>
</div>


Customer Support Engineer

<div>
 Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world&rsquo;s subscribers.
 <br/>
 <br/>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers&rsquo; needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  <em>
   Technical Support:
   <br/>
   <br/>
  </em>
 </strong>
 Build up a strong R&amp;D relationship and act as the key Support to R&amp;D interface
 <br/>
 <br/>
 Collaborating with the customer's technical staff to diagnose and troubleshoot software issues. This may involve code review, configuration analysis, and application troubleshooting. Following resolution, providing support to the customer during their testing of the fix. This could include running designated functional tests or regression tests
 <br/>
 <br/>
 Build up your coding knowledge and be able to investigate the issues thoroughly before escalating to R&amp;D
 <br/>
 <br/>
 Use the provided test tools to capture and investigate the logs required by R&amp;D
 <br/>
 <br/>
 Communicating with customers to establish details of problems/requirements
 <br/>
 <br/>
 Investigating and resolving customer problems within the contracted SLAs
 <br/>
 <br/>
 Working with other teams in the company to resolve technical problems
 <br/>
 <br/>
 Producing system documentation for the customer and support team
 <br/>
 <br/>
 Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
 <br/>
 <br/>
 Provide technical support to the internal the R&amp;D teams during solution design, implementation and testing phases
 <br/>
 <br/>
 Provide technical support to EMEA delivery and support teams
 <br/>
 <br/>
 <strong>
  Internal Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coaching internal teams on the technical details and capabilities of the products and end-to-end solutions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Quality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review and update of technical aspects of quality system to ensure information is correct and up to date
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Solid experience working with Linux. Redhat, WMware or AWS platforms
  </li>
  <li>
   Linux System Administration skills
  </li>
  <li>
   Proven coding experience
  </li>
  <li>
   Experience of installing, upgrading and configuring computer hardware and software
  </li>
  <li>
   Knowledge of mobile networks
  </li>
  <li>
   Good understanding of software engineering principles
  </li>
  <li>
   Understanding of the SIP protocol
  </li>
  <li>
   Experience working with HP and Redhat platforms
  </li>
  <li>
   Experience working with IP networks, Cisco router configuration
  </li>
  <li>
   Experience of site visits to replace hardware components
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Can do/will do attitude
  </li>
  <li>
   Methodical problem solving skills
  </li>
  <li>
   Good verbal and written communication skills, both face to face and remotely with people for whom English is not their first language
  </li>
  <li>
   Able to work from customer premises and able to work remotely from internal teams
  </li>
  <li>
   Able to assimilate technical information quickly and apply it to a given situation
  </li>
  <li>
   Shows initiative and is able to make appropriate decisions
  </li>
  <li>
   Good planning and organisational skills &ndash; able to multi task
  </li>
  <li>
   Commitment to achieve the required goals
  </li>
  <li>
   Team worker
  </li>
  <li>
   Able to build relationships with customers, identifying and focusing on their needs
  </li>
  <li>
   Commercial awareness
  </li>
  <li>
   Works well under pressure
  </li>
  <li>
   Able to work to job standards and process requirements and drive for quality
  </li>
  <li>
   Ability to work individually with little supervision, but flag up issues promptly
  </li>
  <li>
   Able to work to meet deadlines
  </li>
  <li>
   Ability to pick up new technologies and products quickly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Special Features
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Able and willing to freely travel within Turkey
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accessibility
  <br/>
  <br/>
 </strong>
 Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
 <br/>
 <br/>
 Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
</div>


Halton Türkiye

<div>
 <p>
  <strong>
   Purpose of the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Project Engineer will be responsible for the technical support of Halton Air Filtration and Energy Efficiency products in Turkey and Caucasus region. Travelling around subject region is necessary especially for field supervision.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main duties include:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the proper installation and commissioning of Halton products in complience with the Halton standarts
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the compliance of the engineering delivrables according to Halton and customer requirements
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Constant training and mentoring of Halton service partners
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Handling and liaising warranty claims and customer technical requests
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Actively work with the sales organization to drive the sales business growth and profitability with superb customer satisfaction and safety record.
  </span>
 </p>
 <p>
 </p>
 <p>
  <strong>
  </strong>
  <strong>
   <u>
    Requirements
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    At least 2 years of Field service, project engineering, customer facing experience
   </span>
  </li>
  <li>
   <span>
    Experience in the fields of technical support. Ideally, the candidate has experience and knowledge in servicing of ventilation systems
   </span>
  </li>
  <li>
   <span>
    Ability to engage with customers on technical areas, exploring ways to resolve issues.
   </span>
  </li>
  <li>
   <span>
    Able to work independently and is willing to get &ldquo;hands-on&rdquo; as and when required.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Bachelor&rsquo;s in engineering (prefer mechanical or mechatronics engineer)
   </span>
  </li>
  <li>
   <span>
    Technical knowledge/application of HVAC systems
   </span>
  </li>
  <li>
   <span>
    Ability to grasp technical and customer issues and turn into business actions
   </span>
  </li>
  <li>
   <span>
    Behavioural Competencies Required
   </span>
  </li>
  <li>
   <span>
    Excellent customer understanding and Ability to Develop long term relations and growth plans
   </span>
  </li>
  <li>
   <span>
    Effectively cooperates with Sales
   </span>
  </li>
  <li>
   <span>
    Results oriented
   </span>
  </li>
  <li>
   <span>
    Customer relationship and development skills
   </span>
  </li>
  <li>
   <span>
    Good level of written and spoken English.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Proje Mühendisi

Fundraise Up

<div>
 Highlights
 <br/>
 <br/>
 <ul>
  <li>
   Base Salary: $1700 - $1900
  </li>
  <li>
   Location: Turkey
  </li>
  <li>
   Stock options
  </li>
  <li>
   Languages: Fluent in Russian and English
  </li>
  <li>
   Select your preferred shift (EST): 9am &ndash; 6pm, 10am &ndash; 7pm, or 6pm&ndash;3am.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Fundraise Up
  <br/>
  <br/>
 </strong>
 We&rsquo;re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
 <br/>
 <br/>
 Our platform is trusted by many of the world&rsquo;s leading nonprofits, including UNICEF, the Alzheimer&rsquo;s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we&rsquo;re recognized not just for our impact - but for the quality of the product we deliver.
 <br/>
 <br/>
 A Truly Global Product
 <br/>
 <br/>
 We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
 <br/>
 <br/>
 We&rsquo;re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
 <br/>
 <br/>
 Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.
 <br/>
 <br/>
 The Team
 <br/>
 <br/>
 We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
 <br/>
 <br/>
 Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You&rsquo;ll be joining a team where quality, mentorship, and mutual respect come first.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Technical Support Engineer, you are more than just a support agent; you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
 <br/>
 <br/>
 What You&rsquo;ll Do
 <br/>
 <br/>
 <ul>
  <li>
   Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress.
  </li>
  <li>
   Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team.
  </li>
  <li>
   Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions.
  </li>
  <li>
   Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements.
  </li>
  <li>
   Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams.
  </li>
  <li>
   Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams.
  </li>
  <li>
   Relevant Experience: 2 years of experience in technical support, product support, or a client-facing implementation role.
  </li>
  <li>
   Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands-on experience with web development. You are comfortable diving into technical problems.
  </li>
  <li>
   A Problem-Solver's Mindset: You have strong analytical skills and an innate curiosity. You don&rsquo;t just answer questions; you investigate the underlying issues.
  </li>
  <li>
   Proactive and Detail-Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail.
  </li>
  <li>
   A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments.
   <br/>
   <br/>
  </li>
 </ul>
 Bonus points
 <br/>
 <br/>
 <ul>
  <li>
   Curiosity and a hypothesis-driven mindset
  </li>
  <li>
   Ability to communicate complex analytical concepts to non-technical audiences
  </li>
  <li>
   Detail-oriented with a strong sense of ownership
  </li>
  <li>
   Comfort working in fast-paced, data-rich environments
   <br/>
   <br/>
  </li>
 </ul>
 Why work with us
 <br/>
 <br/>
 <ul>
  <li>
   A strong, collaborative product team that owns what it builds
  </li>
  <li>
   Clear product vision and access to real customer feedback from global nonprofit leaders
  </li>
  <li>
   Flat structure: no politics, just great work with great people
  </li>
  <li>
   Transparent company culture-we share how we&rsquo;re growing, where revenue comes from, and what&rsquo;s next
  </li>
  <li>
   Long-term focus: we offer equity options and value sustained, meaningful contribution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   30 days off
  </li>
  <li>
   100% paid telemedicine plan
  </li>
  <li>
   Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
  </li>
  <li>
   English learning courses
  </li>
  <li>
   Relevant professional education
  </li>
  <li>
   Gym or swimming pool
  </li>
  <li>
   Co-working
  </li>
  <li>
   Remote working.
  </li>
  <li>
   Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
  </li>
 </ul>
</div>


Technical Support Engineer

INVT Electric

<div>
 <p>
  The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.
  <strong>
   The core requirement for this position is the ability to provide automated solutions，it will be more about Pre-Sales Solutions. (The products will be VFDs, PLC, HMI, Servo)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Reproduce customer environment and run tests
  </li>
  <li>
   Manage and address electronic tickets efficiently
  </li>
  <li>
   Liaise between sales team, customer success team, and customers to properly address customer problems
  </li>
  <li>
   Troubleshoot and configure software and hardware
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3+ years' of technical support experience
  </li>
  <li>
   Customer service oriented
  </li>
  <li>
   Strong written and verbal and troubleshooting skills
  </li>
 </ul>
 <p>
 </p>
</div>


Yazara

<div>
 <p>
  Yazara, a Global Payments (NYSE: GPN) company headquartered in New York, is a software development company that offers a state-of-the-art SoftPOS solution and payment acceptance suite designed to transform smartphones and tablets into POS terminals. Using Yazara&rsquo;s leading technology, merchants of all sizes can use mobile devices to securely accept EMV payments from contactless cards, mobile wallets, and wearables.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
  </li>
  <li>
   Delivering support team related work items during implementation phase of the project.
  </li>
  <li>
   Providing application support to customers for general and merchant related issues by remote connection or telephone.
  </li>
  <li>
   For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.
  </li>
  <li>
   Providing 2nd level support, for incidents on the services under responsibility of the team.
  </li>
  <li>
   Executing manual/scripted tests before/during and after deployments of the applications.
  </li>
  <li>
   Plan and prioritize work in accordance to Service Level Agreements.
  </li>
  <li>
   Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Necessary Skills and Experiences
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities
  </li>
  <li>
   Familiarity with software development and support processes.
  </li>
  <li>
   Fluent in English (written, spoken - upper intermediate).
  </li>
  <li>
   Familiarity Linux and/or Windows server and shell scripting languages.
  </li>
  <li>
   Database (Oracle, Postgre SQL, SQL Server or others) knowhow.
  </li>
  <li>
   Familiarity with ITSM ticketing tools (Jira or others).
  </li>
  <li>
   Able to work under pressure and meet deadlines.
  </li>
  <li>
   Team player, ability to work in a part of an Application Support Team.
  </li>
  <li>
   Strong analytical mindset, problem solving and strong communication skills.
  </li>
  <li>
   Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have:
  </strong>
 </p>
 <ul>
  <li>
   Credit card and payment system knowledge is a big plus.
  </li>
  <li>
   ITSM knowledge, ITIL certification.
  </li>
  <li>
   Experience working in DevOps and Agile culture.
  </li>
  <li>
   Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.
  </li>
  <li>
   Hands-on experience on software development (Java, .NET) or shell scripting.
  </li>
  <li>
   Know-how in web service integration.
  </li>
  <li>
   Experience in working with global customers or working in a global organization.
  </li>
  <li>
   Seniority Level
  </li>
  <li>
   Associate
  </li>
  <li>
   Industry
  </li>
  <li>
   IT Services and IT Consulting
  </li>
  <li>
   Employment Type
  </li>
  <li>
   Full-time
  </li>
  <li>
   Job Functions
  </li>
  <li>
   Information Technology
  </li>
  <li>
   Finance
  </li>
  <li>
   Skills
  </li>
  <li>
   Jira
  </li>
  <li>
   Customer Support
  </li>
  <li>
   L2/L3 protocols
  </li>
  <li>
   Continuous Integration and Continuous Delivery (CI/CD)
  </li>
  <li>
   ITIL
  </li>
  <li>
   Application Support
  </li>
  <li>
   Databases
  </li>
  <li>
   Technical Support
  </li>
  <li>
   Customer Relationship M
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Engineer

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>487772
</div></div><div><div><b>Posted since
</b></div><div>05-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div><div><div><div><div><p>For our Smart Infrastructure Electrical Products business unit in Gebze, we are looking for a Customer Services Professional in Low Voltage and Control Products Business (Technical Support).</p><p><b>
What are my responsibilities?</b></p><p></p><ul><li> Supports customer remotely and provides 1st level customer support</li><li> Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers</li><li> Participates in investigating and resolving technical problems</li><li> Supports pre-and/or post sales technical product advice for implementation and operation of customer solutions</li><li> Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve either business operations and/or strategic innovations</li><li> Supports acquisition activities with detailed technical knowhow on complex issues</li><li> Contact with HQ for any cases ongoing at SERCO content</li><li> Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations</li><li> Making outbound calls to support service sales and overall sales</li></ul><p></p><p><b>
What do I need to qualify for this job?</b></p><ul><li> Graduated from Electrical and/or Electronics departments
</li><li> Knowledge on low voltage power distribution products and industrial control products including protection, metering and control</li><li> Knowledge on medium voltage power distribution systems and products is a plus</li><li> Very good command of English</li><li> Advanced level of knowledge in MS Office Applications</li><li> Analytical thinking, result and quality-oriented approach and good communication skills are required competencies</li></ul><p></p><p><b>
What we offer</b></p><div>
<ul><li>Speak up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul>
</div><p></p><p>&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;</p><p>
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p><br>
Contact<br>
IF you need more information please don't hesitate to contact us.<br>
+90 216 459 20 00</p><p>
https://new.siemens.com/tr/tr/genel/iletisim.html<br>
insanorganizasyon.tr@siemens.com</p><p>
www.instagram.com/siemensturkiye</p><p>
https://m.youtube.com/user/Siemens</p><p>
http://www.twitter.com/siemensturkiye</p><p>
http://www.facebook.com/siemensturkiye</p><p><b>
#LI-HYBRID</b></p></div></div></div></div></div></div><p></p>

Customer Services Professional-Technical Support

Explore 1170+ Customer support engineer in Test Jobs In Istanbul this December. Find roles across top companies and apply now to boost your career.

1170 customer support engineer jobs IN Test Jobs In Istanbul

Customer Support Engineer

Customer Support Engineer

Proje Mühendisi

Technical Support Engineer

Technical Support Engineer

Application Support Engineer

Customer Services Professional-Technical Support