sr executive-admin

customer support executive

TMRW House of Brands

<div>
 
 
 Job Title: Customer Support Executive
 
 
 
 
 Location:
 
 Hyderabad (On-site)
 
 
 
 Type:
 
 Full-Time
 
 
 
 
 
 
 About Nobero
 
 
 
 Nobero is a Hyderabad-based D2C athleisure brand redefining everyday fashion for Gen-Z and Millennials. Born in 2014 as
 
 My Dream Store
 
 and now proudly part of Aditya Birla&rsquo;s TMRW House of Brands, Nobero blends global trends with Indian fits&mdash;offering stylish, minimal, and ultra-comfortable clothing for travel, concerts, lounging, and life on the go.
 
 
 From oversized tees to travel joggers, we deliver drop-based collections every fortnight with a strong sustainability-first, made-to-order approach. We&rsquo;re building a community of fashion-forward, comfort-obsessed individuals who believe that style doesn&rsquo;t have to come at the cost of the planet.
 
 
 
 
 
 
 Role Overview
 
 
 
 We're on the lookout for a proactive, friendly, and solution-driven individual to join our
 
 Customer Experience Team
 
 . As the
 
 Social Media &amp; Customer Support Executive
 
 , you&rsquo;ll be the first point of contact for our customers on social platforms and will also handle outbound calls to resolve escalations or support pre/post-purchase journeys.
 
 
 If you're someone who lives in the DMs, loves solving problems, and enjoys making people feel heard and happy&mdash;this one's for you.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 💬 Chat &amp; Ticket Handling (Social Media + Website)
 
 
 <ul>
 <li>
 Respond to customer queries across Instagram DMs, comments, and tagged stories with brand-aligned tone.
 </li>
 <li>
 Handle tickets from platforms like Freshdesk, Limechat, or similar helpdesks&mdash;resolving issues related to orders, returns, payments, or product info.
 </li>
 <li>
 Tag, prioritize, and close queries in a timely and efficient manner, aiming for a 24hr SLA.
 </li>
 <li>
 Escalate complex or sensitive cases to internal teams while ensuring the customer feels taken care of.
 </li>
 <li>
 Track feedback trends and share insights for content/product/service improvement.
 </li>
 </ul>
 
 
 📞 Outbound Calling Support
 
 
 <ul>
 <li>
 Make follow-up calls for returns, escalations, or failed deliveries (RTO).
 </li>
 <li>
 Support in proactive customer delight efforts&mdash;like collecting feedback or assisting high-value shoppers.
 </li>
 <li>
 Coordinate with logistics and warehouse teams to relay accurate updates when needed.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer support, community management, or social media handling (D2C/fashion/e-comm preferred).
 </li>
 <li>
 Fluent in English and Hindi (other regional languages are a plus).
 </li>
 <li>
 Basic knowledge of order management systems (e.g., Shopify, Unicommerce) and ticketing platforms.
 </li>
 <li>
 Empathy-driven communication skills&mdash;you know how to turn complaints into compliments.
 </li>
 <li>
 Comfortable with multitasking across platforms and tools.
 </li>
 <li>
 Bonus if you're a Nobero customer or just love fashleisure!
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a fast-growing, youth-led fashion brand that&rsquo;s making conscious clothing cool.
 </li>
 <li>
 Work with a small, passionate team where your ideas and contributions actually matter.
 </li>
 <li>
 Employee discounts, sneak peeks into upcoming drops, and the comfiest wardrobe upgrade ever.
 </li>
 <li>
 Opportunities to grow into content, community, or brand roles over time.
 </li>
 </ul>
 
 
 
</div>

Customer Support Executive

ValueMomentum

<div>
 
 Role: PMO Operations &ndash; Associate
 
 
 Primary Skill: Agile Project Management, Product Management, Creative Thinker, Stakeholder Management, Management Consulting, Change Management
 
 
 
 
 
 Job Responsibilities/KRAs:
 
 
 
 
 <ol>
 <li>
 Strengthen delivery predictability with independent validation of commitments made to the customer.
 </li>
 <li>
 Conduct an extensive project delivery review mechanism to provide granular level visibility on the delivery health of the project to the executive leadership team.
 </li>
 <li>
 Design and streamline enterprise-wide project delivery frameworks with appropriate delivery controls &amp; metrices with focus on agile methodology.
 </li>
 <li>
 Design governance standards around MSA &amp; SOW to ensure delivery leaders adheres with the PMO guidelines &amp; monitoring processes
 </li>
 <li>
 Act as a Change Agent for the enterprise to translates organization transformational goals into practice.
 </li>
 <li>
 Drive adoption and proficiency of changes within the organization in compliance with client&rsquo;s Change Management methodologies
 </li>
 <li>
 Independently led key strategic &amp; corporate initiatives to improve overall operational efficiency at enterprise level while collaborating with leadership team.
 </li>
 <li>
 Collaborate with the technology teams to design in-house application to support PMO reporting &amp; compliance processes
 </li>
 <li>
 Collaborate with leadership &amp; C- level executive team in understanding their expectations and accordingly leading various operational level task &amp; activities.
 </li>
 </ol>
 
 .
 
 
 
 
 
 Desired Skill, Experience, Qualifications, Certifications, etc.,
 
 <ol>
 <li>
 Should have done a bachelor&rsquo;s in engineering &amp; post-graduation in business management from a premium B-Schools in IT/Strategy/Consulting.
 </li>
 <li>
 Can have 2 years minimum experience in IT Technologies.
 </li>
 <li>
 Must be a leader who can influence stakeholders in written and verbal communications.
 </li>
 <li>
 Ability to lead teams with a sound work ethic, intellectual curiosity, and exceptional client service.
 </li>
 </ol>
 
 
</div>

Project Management Office (For Freshers Only)

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Lead

Microsoft

<div>
 Lead the Planner Enterprise roadmap and AI-first experiences that help organizations plan and execute work at scale across M365 and Teams&mdash;connecting ideas to plans to outcomes.
 
 
 Microsoft&rsquo;s Path organization powers work management and visual collaboration across Microsoft 365 and Teams&mdash;Project, Planner, To Do, Whiteboard, and Visio&mdash;contributing ~$2B in ARR. We&rsquo;re creating the Future of Work with large language models and agentic AI to augment ideation, planning, and execution, bringing autonomous/async agentic AI collaborators into everyday work.
 
 
 As a
 
 Group Product Manager
 
 in Planner team, you will help us define and build the Future of Microsoft Planner Enterprise and create the AI first premium capabilities that help customers fulfill their advanced project management needs, and back that with a strong business model, all this while maintaining a strong customer trust and continuity on a unified extensible platform. You&rsquo;ll also influence how Planner interoperates with 1P/3P tools (e.g., across M365 and popular external systems) using frameworks like MCP and A2A.
 
 
 This opportunity will allow you to accelerate your career growth in building AI / agentic experiences for Enterprises, develop deep business acumen and hone your customer engagement skills.
 
 
 If this sounds like something you are interested, we welcome your application and look forward to connecting!
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Engage deeply with customers and field&mdash;run executive readouts, synthesize feedback signals/NPS, and turn insights into roadmap changes that de‑risk large accounts and improve satisfaction.
 </li>
 <li>
 Hire, lead, and grow PMs&mdash;set crisp outcomes, mentor the team, and foster a culture of agility, iteration, and continuous learning.
 </li>
 <li>
 Own the Planner Enterprise premium roadmap end‑to‑end&mdash;craft strategy, define scenarios, and deliver features that unlock enterprise‑grade planning, portfolio visibility, and governance across M365/Teams. Be accountable for business impact, adoption, and customer trust.
 </li>
 <li>
 Build AI‑first project management experiences, including agentic capabilities (e.g., Project/Planner agents in meetings and plans) that accelerate planning, execution, and follow‑through with measurable outcomes. Partner with Loop/Teams and engineering/design to land coherent end‑to‑end scenarios.
 </li>
 <li>
 Champion enterprise, compliance, and regional requirements (e.g., sovereign cloud constraints, data residency, auth) by translating regulatory/tenant needs into product requirements and staged rollouts.
 </li>
 <li>
 Drive cross‑discipline execution&mdash;align v‑teams across PM/Design/Eng, partner orgs and field, and land clear prioritization with data‑informed decisions, stack‑ranking, and success criteria.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science or related technical field
 </li>
 <ul>
 <li>
 OR equivalent experience.
 </li>
 </ul>
 <li>
 14+ years in product management building and shipping cloud/enterprise software at scale.
 </li>
 <li>
 6+ years leading PMs (people management) with proven cross‑functional leadership across Design/Engineering.
 </li>
 <li>
 Demonstrated ability to prioritize with data, define success metrics, and drive measurable product outcomes in complex environments.
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Track record shipping AI or agentic experiences (LLMs, copilots, workflow/grounding) that improved task/plan outcomes or customer satisfaction.
 </li>
 <li>
 Experience with platform extensibility/integrations (Microsoft Graph, Teams apps, connectors/APIs) and interoperability with 3P tools (e.g., Jira/ADO).
 </li>
 <li>
 Depth in enterprise &amp; compliance scenarios (permissions/auth, data boundary/sovereign cloud, tenant policies) turning constraints into product design.
 </li>
 <li>
 Solid customer/field engagement skills&mdash;executive briefings, partner alignment, GTM collaboration; ability to translate feedback/NPS into roadmap change.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Group Product Manager

<div>
 
 Job Summary
 
 
 
 <ul>
 <li>
 This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
 </li>
 <li>
 Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
 </li>
 <li>
 Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
 </li>
 <li>
 Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information.
 </li>
 <li>
 Uses proactive monitoring procedures and tools to identify problem prevention opportunities.
 </li>
 <li>
 Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
 </li>
 <li>
 Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
 </li>
 <li>
 Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
 </li>
 <li>
 Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
 </li>
 <li>
 Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.
 
 
 </li>
 </ul>
 
 
 Education &amp; Experience
 
 Recommended
 
 
 
 <ul>
 <li>
 High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
 </li>
 <li>
 Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 NA
 
 
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Automation
 </li>
 <li>
 Chemistry
 </li>
 <li>
 Commissioning
 </li>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Customer Support
 </li>
 <li>
 Electrical Engineering
 </li>
 <li>
 Electromechanics
 </li>
 <li>
 Electronics
 </li>
 <li>
 Environment Health And Safety
 </li>
 <li>
 Field Service Management
 </li>
 <li>
 Hand Tools
 </li>
 <li>
 Key Performance Indicators (KPIs)
 </li>
 <li>
 Operating Systems
 </li>
 <li>
 Preventive Maintenance
 </li>
 <li>
 Process Improvement
 </li>
 <li>
 Safety Standards
 </li>
 <li>
 Technical Services
 </li>
 <li>
 Technical Support
 </li>
 <li>
 Technical Training
 </li>
 <li>
 Test Equipment
 
 
 </li>
 </ul>
 
 Cross-Org Skills
 
 
 
 <ul>
 <li>
 Effective Communication
 </li>
 <li>
 Results Orientation
 </li>
 <li>
 Learning Agility
 </li>
 <li>
 Digital Fluency
 </li>
 <li>
 Customer Centricity
 
 
 </li>
 </ul>
 
 Impact &amp; Scope
 
 
 
 <ul>
 <li>
 Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
 
 
 </li>
 </ul>
 
 Complexity
 
 
 
 <ul>
 <li>
 Works on assignments that are routine to moderately complex in nature and require basic problem resolution.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 <ul>
 <li>
 This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 </li>
 </ul>
</div>

Desktop Engineer

Cummins India

<div>
 
 Description
 
 
 
 This role supports the sales and service teams by managing billing operations, payment collections, and sales reporting. The position involves coordination with internal stakeholders and external customers to ensure accurate and timely invoice processing, system administration, and data analysis. The ideal candidate will be detail-oriented, collaborative, and capable of managing multiple administrative and customer-facing tasks.
 
 
 
 Key Responsibilities
 
 
 Billing &amp; Collections
 
 
 
 <ul>
 <li>
 Review service reports, delivery challans, and purchase orders to generate accurate billing instructions (BI).
 </li>
 <li>
 Submit invoices to customers with all required documentation.
 </li>
 <li>
 Follow up persistently to ensure timely payment collection as per due dates.
 </li>
 <li>
 Understand individual customer billing processes and tailor submissions accordingly.
 
 
 </li>
 </ul>
 
 Sales Support &amp; Reporting
 
 
 
 <ul>
 <li>
 Run and consolidate sales reports using predefined templates.
 </li>
 <li>
 Support forecasting by gathering and organizing data from internal systems.
 </li>
 <li>
 Conduct internal and external data analysis using tools and secondary research sources.
 </li>
 <li>
 Assist in system administration tasks (e.g., Salesforce, BMS, WWSPS, Portals).
 
 
 </li>
 </ul>
 
 Administrative Coordination
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams to resolve billing or payment-related issues.
 </li>
 <li>
 Meet weekly and monthly BI submission and collection targets.
 </li>
 <li>
 Ensure compliance with internal procedures and customer requirements.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; additional certifications in business administration or finance are a plus.
 </li>
 <li>
 This position may require licensing for compliance with export controls or sanctions regulations.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Action Oriented &ndash; Takes initiative with urgency and enthusiasm.
 </li>
 <li>
 Collaborates &ndash; Works effectively with others to achieve shared goals.
 </li>
 <li>
 Communicates Effectively &ndash; Tailors communication to different audiences.
 </li>
 <li>
 Self-Development &ndash; Seeks opportunities for personal and professional growth.
 </li>
 <li>
 Data Analytics &ndash; Interprets and presents data to support business decisions.
 </li>
 <li>
 Project Schedule Management &ndash; Manages timelines to ensure task completion.
 </li>
 <li>
 Customer Focus &ndash; Understands and integrates customer perspectives.
 </li>
 <li>
 Values Differences &ndash; Embraces diverse perspectives and cultures.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Skills and Experience
 
 
 
 <ul>
 <li>
 Basic proficiency in MS Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to manage multiple tasks with attention to detail.
 </li>
 <li>
 Knowledge of aftermarket service support is an advantage.
 </li>
 <li>
 Fluency in Telugu is preferred for regional customer interactions.
 </li>
 <li>
 Minimal to no prior work experience required; training will be provided.
 
 
 </li>
 </ul>
 
 Job
 
 Sales
 
 
 
 Organization
 
 Cummins Inc.
 
 
 
 Role Category
 
 Hybrid
 
 
 
 Job Type
 
 Office
 
 
 
 ReqID
 
 2417682
 
 
 
 Relocation Package
 
 No
</div>

Sales Operations Coordinator - Level I

Jaquar & Company Private Limited

<div>
 
 
 About the Role
 
 
 
 As an OC-Sales representative, you will be the face of the Jaquar brand at the Orientation Center (OC). Your primary responsibility will be to engage with customers, ensuring they have a comprehensive and enriching experience with our Complete Bathing Solutions (CBS) and Complete Lighting Solutions (CLS). You will be instrumental in educating customers about our products, guiding them through their buying journey, and coordinating with the sales team to follow up and convert leads into sales
 
 
 
 
 
 
 Key Responsibility
 
 
 
 Engage with walk-in customers, making them feel comfortable and educating them on CBS/CLS offerings.
 
 
 Provide customers with a full Jaquar bathing experience, showcasing the value and benefits of our product range.
 
 
 Gather and provide customer leads to the sales team for follow-up and conversion.
 
 
 Ensure the sales team follows up with customers after their OC visit, guiding them through to the purchase Role: Senior Officer - OC Sales Mentor: Branch Head Individual Contributor Role Location: Hyderabad Department: OC Band
 
 
 Introduce and promote new products, educating customers on their benefits and unique selling points.
 
 
 Ensure customer satisfaction meets or exceeds targeted levels.
 
 
 Educate customers about our complete product range, including USPs, competition bench- marking, and value propositions.
 
 
 Assist customers in locating the nearest dealers for their convenience.
 
 
 Support sales efforts by ensuring targeted customer conversions and driving sales across different CBS and CLS verticals.
 
 
 Manage the display of Jaquar products at OC according to VM guidelines, and provide feedback on product displays.
 
 
 Maintain the highest standards of cleanliness and upkeep at the OC.
 
 
 Manage OC inventory, ensuring 100% stock accuracy and timely stock reconciliation.
 
 
 Ensure CBS revenue generation for different verticals as per defined targets.
 
 
 Coordinate, collaborate with various stake holders for site visits, material availability &amp; sales closure Key Competencies  Prior experience in luxury retail or high-end segment sales.
 
 
 Strong ability to identify and create customer needs, offering tailored solutions.
 
 
 Ability to generate leads, support sales conversions, and achieve defined sales targets.
 
 
 Proven track record in brand building and customer relationship management.
 
 
 Excellent communication skills to effectively engage with customers and the sales team.
 
</div>

Senior Officer

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