customer support executive Jobs in Hyderabad

customer support executive

hr associate

sr executive-admin

sr executive admin

Birlasoft

<div>
 Area(s) of responsibility
 
 
 
 Job Responsibility
 
 
 
 Physical Security:
 
 
 Deployment &amp; monitoring of Security guards as required
 
 
 Experience in ISMS/ISO/ Physical security audits
 
 
 Maintaining the registers and ensure we are compliant
 
 
 Physical Security audits and compliances
 
 
 Monitoring all the employees, visitors, vendors and material movement
 
 
 Preparing SEZ gate passes for material movement
 
 
 Ensure Access Control System is UP all the time
 
 
 Working with campus security team for to day operations
 
 
 Looking after parking area and addressing the grievances
 
 
 Implementing the Physical security policies and procedures
 
 
 Working with transport team on the safety aspects of employees
 
 
 Ensure female employees are escorted as required
 
 
 Access Control &amp; CC TV
 
 
 Hands on experience in access and CCTV application (Honeywell/siemens/similar)
 
 
 Activation/Deactivation of employee&rsquo;s access in tool/application
 
 
 Provision of Access Cards To All Employees
 
 
 Facing in Internal and external Audits.
 
 
 CCTV recording, backup and checking footage
 
 
 Preparing monthly recon report of cards and inventory
 
 
 SEZ/STPI procedures
 
 
 Working experience in SEZ/STPI campus
 
 
 Handling DTA/BOE/TR/Gate pass/ free form along with CHA support
 
 
 SEZ related compliances
 
 
 General Administration and facilities activities
 
 
 Taking care of repair and Maintenance.
 
 
 Maintaining Stock of Printing and Stationary items
 
 
 Maintaining MIS reports as required
 
 
 Processing all admin &amp; facility related invoices
 
 
 Capacity/Seating management
 
 
 Knowledge in SAP SCM is an advantage
 
 
 Knowledge in Housekeeping and pantry services
 
 
 Event management and guests handling
 
 
 Knowledge in CLRA compliances of the 3rd party staff
 
 
 Knowledge of EHS and EOHS compliance and requirements
</div>

Sr Executive-Admin

US Pharmacopeia

<div>
 
 Description
 
 
 
 
 Who is USP?
 
 
 
 The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world&rsquo;s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.
 
 
 At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.
 
 
 USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds&mdash;regardless of background&mdash;to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.
 
 
 
 Brief Job Overview
 
 
 
 This is an independent contributor scientific position in the Small Molecules Department (SM) reports to the Sr. Manager. The successful candidate will be responsible for creating, managing chemical structure files based on sponsor submission data to support the development of monographs for drug substances and associated dosage forms in the USP-NF. This role requires active communication with Small Molecules and other PUTs, Reference Standards Scientists, GSRS team, Reference Standards Laboratories (RSL), and Analytical Development Laboratories (ADL) and other departments such as Publications (PUBS), SCD, Procurement department.
 
 
 
 How will YOU create impact here at USP?
 
 
 
 As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.
 
 
 Additionally, USP&rsquo;s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.
 
 
 
 The Sr. Scientist I/II Has The Following Responsibilities
 
 
 
 <ul>
 <li>
 Create and update chemical information files based on data submitted by external collaborators and sponsors.
 </li>
 <li>
 Review and validate chemical data for accuracy, consistency, and compliance with internal standards.
 </li>
 <li>
 Edit and manage chemical information using the GSRS platform and Excel-based tools.
 </li>
 <li>
 Collaborate with a team of scientists to support the development and continuous improvement of chemical information files.
 </li>
 <li>
 Utilize cheminformatics software (e.g., ChemDraw, ISIS) for developing chemical structures and other chemical information.
 </li>
 <li>
 Conduct comprehensive searches using chemical databases and tools such as SciFinder, ChemSpider, USAN, INN, and PubMed.
 </li>
 <li>
 Support literature and patent research using platforms like Reaxys and PubChem.
 </li>
 <li>
 Work closely with IT and data science teams to integrate chemical information systems with enterprise data platforms.
 </li>
 <li>
 Engage with USP staff, regulatory bodies, stakeholders, and other pharmacopeias to support monograph development.
 </li>
 <li>
 Collaborate with internal departments including Reference Standards Development (RSD), Analytical Development Laboratories (ADL), Publications, and Compendial Operations on monograph-related initiatives.
 </li>
 <li>
 Experience working with biologic molecules and excipients is a strong plus.
 </li>
 <li>
 Strong communication and collaboration skills across scientific and technical teams.
 </li>
 <li>
 Familiarity with regulatory and pharmacopeial standards and processes.
 </li>
 <li>
 Participate in cross-functional teams and contribute to strategic initiatives.
 </li>
 <li>
 Perform additional duties as assigned to support departmental goals.
 
 
 </li>
 </ul>
 
 Who is USP Looking For?
 
 
 
 
 Experience Required
 
 
 
 The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
 
 
 Senior Scientist I: MSc - Organic Chemistry with minimum 11 to 13 years relevant experience; or Ph.D. degree in Organic Chemistry, or a related scientific field with 7 to 10 years.
 
 
 Senior Scientist II: MSc - Organic Chemistry with minimum 13 to 15 years relevant experience; or Ph.D. degree in Organic Chemistry, or a related scientific field with 10 to 13 years
 
 
 
 Additional Desired Preferences
 
 
 
 Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration.
 
 
 <ul>
 <li>
 Expert in naming organic compounds using the IUPAC naming convention
 </li>
 <li>
 Broad knowledge of organic chemistry and chemical reactions
 </li>
 <li>
 Experience using the United States Pharmacopeia or other global pharmacopieas is a plus.
 </li>
 <li>
 Experience with the Global Substance Registration System is a plus
 </li>
 <li>
 Previous experience working in the Pharmaceutical Industry is a plus
 </li>
 <li>
 Expertise in the degradation chemistry of organic compounds is a plus.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 None, this is an individual contributor role.
 
 
 
 Benefits
 
 
 
 USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.
 
 
 
 Job Category
 
 Chemistry &amp; Scientific Standards
 
 
 
 Job Type
 
 Full-Time
</div>

Senior Scientist I/II, Documentary Standards (Synthetic Chemical Information)

NxtWave

<div>
 
 
 
 About the Role
 
 
 
 We&rsquo;re seeking a detail-oriented and dependable
 
 Back Office Assistant (BOA)
 
 to support our creative production operations. As a BOA, you'll play a critical role in managing
 
 vendor payments, equipment movement logs, and footage tracking
 
 , ensuring that nothing slips through the cracks during our high-volume shoot and post-production cycles.
 
 
 This role sits at the
 
 intersection of finance, logistics, and data hygiene
 
 , and is key to making sure our creative engine runs efficiently across all campuses and departments.
 
 
 
 Key Responsibilities
 
 
 
 
 Vendor &amp; Finance Support
 
 :
 
 <ul>
 <li>
 Collect and verify bills, quotes, and payment requests from vendors, freelancers, and rental partners
 </li>
 <li>
 Coordinate with the Finance team to ensure the timely submission and processing of payments
 </li>
 <li>
 Maintain up-to-date cost trackers for equipment, props, travel, and logistics
 </li>
 </ul>
 
 
 Footage &amp; Drive Management
 
 :
 
 <ul>
 <li>
 Log and track the movement of hard drives and footage between campuses, editors, and post teams
 </li>
 <li>
 Perform first-level file naming and folder hygiene checks before QC or editorial handoff
 </li>
 <li>
 Coordinate with Creative Ops Lead for NAS/cloud uploads and footage backups
 </li>
 </ul>
 
 
 Documentation &amp; Reporting
 
 :
 
 <ul>
 <li>
 Maintain clear records for all shoot-related assets, expenses, and approvals
 </li>
 <li>
 Ensure internal documentation standards are followed (Google Sheets, Drive, Trello, or internal tools)
 </li>
 <li>
 Support creative Operations in preparing weekly summaries and report updates
 </li>
 </ul>
 
 
 Team &amp; Vendor Communication
 
 :
 
 <ul>
 <li>
 Liaise with editors, production assistants, and stakeholders on asset handovers and follow-ups
 </li>
 <li>
 Coordinate with vendors for delivery timelines, invoice clarifications, and payment statuses
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Requirement
 
 
 <ul>
 <li>
 s1&ndash;3 years of experience in back-office coordination, preferably in media, production, or operation
 </li>
 <li>
 sStrong command of Excel/Google Sheets and cloud storage tools (Google Drive, Dropbox, etc.
 </li>
 <li>
 )Attention to detail and the ability to manage multiple threads without dropping the bal
 </li>
 <li>
 lBasic understanding of production workflows, file formats, and data organizatio
 </li>
 <li>
 nGood communication skills for coordination with both creative and admin team
 </li>
 <li>
 sHighly organized, deadline-driven, and discreet with sensitive dat
 </li>
 <li>
 aBonus: Experience using tools like Trello, Notion, or ERP system
 </li>
 </ul>
 
 
 
 
 
 s
 
 Why This Role Matte
 
 
 <ul>
 <li>
 rsBe th
 
 e operational backbo
 
 ne behind a fast-growing content te
 </li>
 <li>
 amGain exposure to creative workflows and media production logisti
 </li>
 <li>
 csWork with a multidisciplinary team of editors, producers, cinematographers, and finan
 </li>
 </ul>
 
 
 
 
 ce
 
 Opportunity to grow into production operations, post-production management, or project coordination ro
 
 les
</div>

Post-Production Operations Associate

ValueMomentum

<div>
 
 Role: PMO Operations &ndash; Associate
 
 
 Primary Skill: Agile Project Management, Product Management, Creative Thinker, Stakeholder Management, Management Consulting, Change Management
 
 
 
 
 
 Job Responsibilities/KRAs:
 
 
 
 
 <ol>
 <li>
 Strengthen delivery predictability with independent validation of commitments made to the customer.
 </li>
 <li>
 Conduct an extensive project delivery review mechanism to provide granular level visibility on the delivery health of the project to the executive leadership team.
 </li>
 <li>
 Design and streamline enterprise-wide project delivery frameworks with appropriate delivery controls &amp; metrices with focus on agile methodology.
 </li>
 <li>
 Design governance standards around MSA &amp; SOW to ensure delivery leaders adheres with the PMO guidelines &amp; monitoring processes
 </li>
 <li>
 Act as a Change Agent for the enterprise to translates organization transformational goals into practice.
 </li>
 <li>
 Drive adoption and proficiency of changes within the organization in compliance with client&rsquo;s Change Management methodologies
 </li>
 <li>
 Independently led key strategic &amp; corporate initiatives to improve overall operational efficiency at enterprise level while collaborating with leadership team.
 </li>
 <li>
 Collaborate with the technology teams to design in-house application to support PMO reporting &amp; compliance processes
 </li>
 <li>
 Collaborate with leadership &amp; C- level executive team in understanding their expectations and accordingly leading various operational level task &amp; activities.
 </li>
 </ol>
 
 .
 
 
 
 
 
 Desired Skill, Experience, Qualifications, Certifications, etc.,
 
 <ol>
 <li>
 Should have done a bachelor&rsquo;s in engineering &amp; post-graduation in business management from a premium B-Schools in IT/Strategy/Consulting.
 </li>
 <li>
 Can have 2 years minimum experience in IT Technologies.
 </li>
 <li>
 Must be a leader who can influence stakeholders in written and verbal communications.
 </li>
 <li>
 Ability to lead teams with a sound work ethic, intellectual curiosity, and exceptional client service.
 </li>
 </ol>
 
 
</div>

Project Management Office (For Freshers Only)

TMRW House of Brands

<div>
 
 
 Job Title: Customer Support Executive
 
 
 
 
 Location:
 
 Hyderabad (On-site)
 
 
 
 Type:
 
 Full-Time
 
 
 
 
 
 
 About Nobero
 
 
 
 Nobero is a Hyderabad-based D2C athleisure brand redefining everyday fashion for Gen-Z and Millennials. Born in 2014 as
 
 My Dream Store
 
 and now proudly part of Aditya Birla&rsquo;s TMRW House of Brands, Nobero blends global trends with Indian fits&mdash;offering stylish, minimal, and ultra-comfortable clothing for travel, concerts, lounging, and life on the go.
 
 
 From oversized tees to travel joggers, we deliver drop-based collections every fortnight with a strong sustainability-first, made-to-order approach. We&rsquo;re building a community of fashion-forward, comfort-obsessed individuals who believe that style doesn&rsquo;t have to come at the cost of the planet.
 
 
 
 
 
 
 Role Overview
 
 
 
 We're on the lookout for a proactive, friendly, and solution-driven individual to join our
 
 Customer Experience Team
 
 . As the
 
 Social Media &amp; Customer Support Executive
 
 , you&rsquo;ll be the first point of contact for our customers on social platforms and will also handle outbound calls to resolve escalations or support pre/post-purchase journeys.
 
 
 If you're someone who lives in the DMs, loves solving problems, and enjoys making people feel heard and happy&mdash;this one's for you.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 💬 Chat &amp; Ticket Handling (Social Media + Website)
 
 
 <ul>
 <li>
 Respond to customer queries across Instagram DMs, comments, and tagged stories with brand-aligned tone.
 </li>
 <li>
 Handle tickets from platforms like Freshdesk, Limechat, or similar helpdesks&mdash;resolving issues related to orders, returns, payments, or product info.
 </li>
 <li>
 Tag, prioritize, and close queries in a timely and efficient manner, aiming for a 24hr SLA.
 </li>
 <li>
 Escalate complex or sensitive cases to internal teams while ensuring the customer feels taken care of.
 </li>
 <li>
 Track feedback trends and share insights for content/product/service improvement.
 </li>
 </ul>
 
 
 📞 Outbound Calling Support
 
 
 <ul>
 <li>
 Make follow-up calls for returns, escalations, or failed deliveries (RTO).
 </li>
 <li>
 Support in proactive customer delight efforts&mdash;like collecting feedback or assisting high-value shoppers.
 </li>
 <li>
 Coordinate with logistics and warehouse teams to relay accurate updates when needed.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer support, community management, or social media handling (D2C/fashion/e-comm preferred).
 </li>
 <li>
 Fluent in English and Hindi (other regional languages are a plus).
 </li>
 <li>
 Basic knowledge of order management systems (e.g., Shopify, Unicommerce) and ticketing platforms.
 </li>
 <li>
 Empathy-driven communication skills&mdash;you know how to turn complaints into compliments.
 </li>
 <li>
 Comfortable with multitasking across platforms and tools.
 </li>
 <li>
 Bonus if you're a Nobero customer or just love fashleisure!
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a fast-growing, youth-led fashion brand that&rsquo;s making conscious clothing cool.
 </li>
 <li>
 Work with a small, passionate team where your ideas and contributions actually matter.
 </li>
 <li>
 Employee discounts, sneak peeks into upcoming drops, and the comfiest wardrobe upgrade ever.
 </li>
 <li>
 Opportunities to grow into content, community, or brand roles over time.
 </li>
 </ul>
 
 
 
</div>

Customer Support Executive

Microsoft

<div>
 Lead the Planner Enterprise roadmap and AI-first experiences that help organizations plan and execute work at scale across M365 and Teams&mdash;connecting ideas to plans to outcomes.
 
 
 Microsoft&rsquo;s Path organization powers work management and visual collaboration across Microsoft 365 and Teams&mdash;Project, Planner, To Do, Whiteboard, and Visio&mdash;contributing ~$2B in ARR. We&rsquo;re creating the Future of Work with large language models and agentic AI to augment ideation, planning, and execution, bringing autonomous/async agentic AI collaborators into everyday work.
 
 
 As a
 
 Group Product Manager
 
 in Planner team, you will help us define and build the Future of Microsoft Planner Enterprise and create the AI first premium capabilities that help customers fulfill their advanced project management needs, and back that with a strong business model, all this while maintaining a strong customer trust and continuity on a unified extensible platform. You&rsquo;ll also influence how Planner interoperates with 1P/3P tools (e.g., across M365 and popular external systems) using frameworks like MCP and A2A.
 
 
 This opportunity will allow you to accelerate your career growth in building AI / agentic experiences for Enterprises, develop deep business acumen and hone your customer engagement skills.
 
 
 If this sounds like something you are interested, we welcome your application and look forward to connecting!
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Engage deeply with customers and field&mdash;run executive readouts, synthesize feedback signals/NPS, and turn insights into roadmap changes that de‑risk large accounts and improve satisfaction.
 </li>
 <li>
 Hire, lead, and grow PMs&mdash;set crisp outcomes, mentor the team, and foster a culture of agility, iteration, and continuous learning.
 </li>
 <li>
 Own the Planner Enterprise premium roadmap end‑to‑end&mdash;craft strategy, define scenarios, and deliver features that unlock enterprise‑grade planning, portfolio visibility, and governance across M365/Teams. Be accountable for business impact, adoption, and customer trust.
 </li>
 <li>
 Build AI‑first project management experiences, including agentic capabilities (e.g., Project/Planner agents in meetings and plans) that accelerate planning, execution, and follow‑through with measurable outcomes. Partner with Loop/Teams and engineering/design to land coherent end‑to‑end scenarios.
 </li>
 <li>
 Champion enterprise, compliance, and regional requirements (e.g., sovereign cloud constraints, data residency, auth) by translating regulatory/tenant needs into product requirements and staged rollouts.
 </li>
 <li>
 Drive cross‑discipline execution&mdash;align v‑teams across PM/Design/Eng, partner orgs and field, and land clear prioritization with data‑informed decisions, stack‑ranking, and success criteria.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science or related technical field
 </li>
 <ul>
 <li>
 OR equivalent experience.
 </li>
 </ul>
 <li>
 14+ years in product management building and shipping cloud/enterprise software at scale.
 </li>
 <li>
 6+ years leading PMs (people management) with proven cross‑functional leadership across Design/Engineering.
 </li>
 <li>
 Demonstrated ability to prioritize with data, define success metrics, and drive measurable product outcomes in complex environments.
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Track record shipping AI or agentic experiences (LLMs, copilots, workflow/grounding) that improved task/plan outcomes or customer satisfaction.
 </li>
 <li>
 Experience with platform extensibility/integrations (Microsoft Graph, Teams apps, connectors/APIs) and interoperability with 3P tools (e.g., Jira/ADO).
 </li>
 <li>
 Depth in enterprise &amp; compliance scenarios (permissions/auth, data boundary/sovereign cloud, tenant policies) turning constraints into product design.
 </li>
 <li>
 Solid customer/field engagement skills&mdash;executive briefings, partner alignment, GTM collaboration; ability to translate feedback/NPS into roadmap change.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Group Product Manager

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Lead

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