customer service executive - network operations & support Jobs in Mumbai

customer service executive - network operations & support

sr. customer service executive - media enabled services Jobs in Mumbai

sr. customer service executive - media enabled services

technical support engineer Jobs in Mumbai

technical support engineer

customer support executive

Just In Time

<div>
 
 
 Job Summary:
 
 
 
 The Customer Support Executive will be responsible for improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Customer Support Operations:
 
 
 <ul>
 <li>
 Implement customer support strategies to enhance the overall customer experience.
 </li>
 <li>
 Customer support operations, ensuring timely and effective resolution of customer inquiries and complaints.
 </li>
 <li>
 Improve customer support processes across all communication channels (email, chat, phone, and social media).
 </li>
 <li>
 Manage order-related issues, returns, refunds, and cancellations efficiently.
 </li>
 <li>
 Collaborate with logistics and fulfilment teams to resolve delivery-related concerns.
 </li>
 </ul>
 
 
 
 
 
 Customer Satisfaction &amp; Retention:
 
 
 <ul>
 <li>
 Track and analyze customer feedback, complaints, and satisfaction scores (CSAT, NPS, etc.).
 </li>
 <li>
 Identify common pain points and work with relevant teams (product, logistics, and marketing) to improve the customer experience.
 </li>
 <li>
 Improve customer engagement and loyalty.
 </li>
 </ul>
 
 
 Technology &amp; Process Improvement:
 
 
 <ul>
 <li>
 Leverage CRM tools and automation to enhance efficiency.
 </li>
 <li>
 Implement and refine ticketing systems for streamlined query resolution.
 </li>
 <li>
 Analyze key customer service metrics and generate reports for management.
 </li>
 </ul>
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 Customer Satisfaction Score (CSAT): Maintain a high satisfaction level.
 </li>
 <li>
 Net Promoter Score (NPS): Improve brand loyalty and advocacy.
 </li>
 <li>
 First Response Time (FRT): Reduce the time taken to respond to customer queries.
 </li>
 <li>
 Resolution Time: Minimize time to resolve customer complaints.
 </li>
 <li>
 Customer Retention Rate: Improve repeat purchase behavior.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Administration, Customer Service, or a related field.
 </li>
 <li>
 2-3 years of experience in customer service, (preferably in e-commerce or retail).
 </li>
 </ul>
 
 Proficiency in CRM tools.
 
 <ul>
 <li>
 Excellent problem-solving, conflict resolution, and decision-making skills.
 </li>
 <li>
 Strong communication skills with a customer-first mind-set.
 </li>
 <li>
 Ability to handle high-pressure situations and multi-task effectively.
 </li>
 <li>
 Familiarity with Omni channel customer support.
 </li>
 </ul>
 
 
</div>

Customer Support Executive

<div>
 
 
 Hiring at WNS
 
 
 
 
 
 
 Hiring Alert | Immediate Requirement - Customer Support Representative (Email Process) for an International Airlines.
 
 
 
 
 
 
 Walk-in drive on 29th Oct Wednesday from 12pm-3pm at WNS, 6th Floor, Centaurus, Hiranandani Estate, Thane West, Mumbai.
 
 
 
 
 
 
 We are looking for freshers as well as experienced candidates with Excellent English Communication &amp; Email drafting skills.
 
 
 
 
 
 
 Role: Email Process Associate
 
 
 
 
 Location:
 
 Vikhroli West Mumbai (Work from Office)
 
 
 
 Shift:
 
 Rotational shifts with 1 rotational week off
 
 
 Pick up &amp; Drop facilities provided
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Draft professional emails to resolve customer queries and complaints.
 
 
 Deliver exceptional customer service while handling sensitive issues.
 
 
 Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.
 
 
 
 
 
 
 Required Skills:
 
 
 
 Graduate Freshers or experienced in customer service email process.
 
 
 Excellent written and verbal communication skills.
 
 
 Strong email drafting and comprehension abilities.
 
 
 Customer-centric approach with problem-solving mindset.
 
 
 
 
 
 
 To meet
 
 - HR Reeya Shere
 
 
 
 Contact:
 
 7738010127
 
 
 
 Email:
 
 reeya.shere@wns.com
 
 
 
 
 
 Please mention
 
 Reeya Shere
 
 as your reference.
 
 
 
</div>

Associate

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Maintaining, administering, upgrading, and troubleshooting network tools and equipment �Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. �Ensure SLA are achieved &amp; work proactively to maintain the same. �Conduct vulnerability assessments for networks, Servers, applications, and operating systems �Conduct network security audits and scanning on a predetermined basis. �Compile and track vulnerabilities over time for metrics purposes. �Timely upgradation of all the tools used and their related documents like SOP�s etc. Desired Skill sets �Demonstration of problem-solving skills �Prior experience in providing technical support in fast paced, high availability, 24X7 environments. �Knowledge of network, operation systems
</div>

Sr. Customer Service Executive - Media Enabled Services

Microsoft

<div>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 20% from home.
 
 
 
 Responsibilities
 
 
 
 
 Customer Relationship Management
 
 
 
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 
 
 Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.
 
 
 
 Customer Success Leadership
 
 
 
 Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
 
 
 In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 
 
 Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 
 
 
 Technical Relevance
 
 
 
 Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Required/minimum qualifications
 </li>
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 </li>
 </ul>
 </ul>
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 </li>
 <li>
 5+ years relevant work experience within customer industry.
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 </li>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification.
 </li>
 <li>
 Prosci or equivalent certification.
 </li>
 </ul>
 <li>
 
 
 </li>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Success Account Manager

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 SMW4 CLS Sr Exe is mainly responsible for 24x7 Operation &amp; Maintenance of wet plant and dry plant equipment&rsquo;s at landing station as well as submarine cables Networks. Responsible for traffic monitoring and fault analysis and its rectification, Call Handling &amp; Complaints management, Planned and unplanned activities management and timely &amp; regular updates, Compliance to JSMD Guidelines and maintaining MTTR, Active coordination with Cable stations, NOC &amp; vendors to resolve system related problems, Circuit provisioning, activation, De-activation and testing and Coordination with cross-functional teams to adhere to the defined processes.
</div>

Customer Service Executive - Network Operations & Support

HireWave

<div>
 
 Sr. Ticketing Executive / Travel Consultant, you&rsquo;ll play a key role in managing travel bookings, ensuring compliance with airline policies, and providing high-quality customer support. The ideal candidate will have a strong command of GDS platforms and a proactive approach to resolving complex travel queries.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Manage international and domestic ticketing through
 
 Sabre
 
 and
 
 Amadeus
 
 systems.
 </li>
 <li>
 Handle ADM, exchanges, refunds, and reissuances accurately and efficiently.
 </li>
 <li>
 Ensure all bookings comply with airline and company policies.
 </li>
 <li>
 Provide prompt and professional customer service to clients and partners.
 </li>
 <li>
 Coordinate with internal departments for smooth travel operations.
 </li>
 <li>
 Monitor and maintain data accuracy in booking and reporting systems.
 </li>
 <li>
 Support quality control checks and assist with audit-related requirements.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Minimum 6 months of experience in the travel or airline domain (corporate or agency).
 </li>
 <li>
 Proficiency in Sabre or Amadeus GDS platforms (hands-on ticketing experience mandatory).
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong attention to detail with the ability to multitask in a fast-paced environment.
 </li>
 <li>
 Knowledge of ADM processes, reissues, and fare rules.
 </li>
 <li>
 Comfortable with assessments: SHL (Svar &amp; Writex) and GDS skill evaluation.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Opportunity to work with global clients and travel partners.
 </li>
 <li>
 Collaborative, supportive, and growth-focused work culture.
 </li>
 <li>
 Training and upskilling opportunities in advanced GDS systems.
 </li>
 <li>
 Competitive salary based on experience and expertise
 </li>
 </ul>
 
 
 
 
 
 Feel free to call us if you have any doubts 8271273330
 
 
 
 
 
</div>

Travel Consultant

House of Anita Dongre Limited

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a meticulous and detail-oriented
 
 Cataloguing Executive
 
 with proven experience in managing product catalogues on
 
 Salesforce Commerce Cloud
 
 . The ideal candidate will be responsible for ensuring accurate, consistent, and timely cataloguing of all product data to support the brand&rsquo;s digital and retail channels. This role is critical to enhancing the customer journey by maintaining high-quality product information across platforms.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and execute end-to-end product cataloguing on
 
 Salesforce Commerce Cloud (SFCC)
 
 .
 </li>
 <li>
 Create, update, and maintain accurate product data including titles, descriptions, attributes, pricing, SKU details, imagery, and categorization.
 </li>
 <li>
 Work closely with merchandising, buying, design, and marketing teams to gather product details and ensure alignment across departments.
 </li>
 <li>
 Conduct regular catalog audits to ensure data consistency, quality, and completeness.
 </li>
 <li>
 Upload product images and ensure correct sequencing, naming conventions, and image quality standards.
 </li>
 <li>
 Ensure all product listings comply with brand standards and SEO best practices.
 </li>
 <li>
 Monitor inventory and catalog changes to ensure listings are up-to-date across all sales channels.
 </li>
 <li>
 Coordinate with tech and operations teams to troubleshoot issues related to catalogue integration, uploads, or data errors on Salesforce.
 </li>
 <li>
 Assist with catalog migrations or system updates as required.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 2-3+ years of experience
 
 in product cataloguing, preferably in the
 
 fashion/retail/e-commerce
 
 industry.
 </li>
 <li>
 
 Hands-on experience with Salesforce Commerce Cloud (SFCC)
 
 is
 
 mandatory
 
 .
 </li>
 <li>
 Strong understanding of product taxonomy, categorization, and metadata management.
 </li>
 <li>
 High attention to detail and accuracy in data entry and verification.
 </li>
 <li>
 Familiarity with Excel, Google Sheets, and basic image editing tools.
 </li>
 <li>
 Strong organizational and time-management skills with the ability to meet tight deadlines.
 </li>
 <li>
 Ability to work collaboratively in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 Interested candidate can share their updated cv on
 
 anushka.bothra@houseofanitadongre.com
 
 with subject line :
 
 [Application] - Cataloguing Executive.
 
 
 
 
</div>

Senior Catalog Associate

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