customer support leader

NielsenIQ

<div><b>Job Description</b><p><br>
As the Customer Support Leader for Turkey, you will play a pivotal role by managing a<br>
dedicated team of Customer Support associates. Your key responsibilities will include<br>
ensuring that we deliver consistent, high-quality service and adhere to governance<br>
standards while enhancing our clients' understanding and confidence in NIQ data.<br>
Success in this position requires a solid grasp of each client's unique business needs and<br>
deep expertise in NIQ solutions.</p><p><br>
More than just a strategic thinker, you will serve as an inspiring leader, guiding a<br>
passionate team toward operational excellence. Your efforts will drive growth and ensure<br>
exceptional customer satisfaction, making a meaningful impact on our clients and their<br>
success. Join us in this exciting opportunity to lead and innovate in customer support!</p><p><br>
<b>
Responsibilities:</b></p><br>
<p></p><ul><li>
Lead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches.</li><li>
Collaborate with various internal teams, including in-market Consulting, Analytics&amp; Insights, Sales, Operations and Data Science, Global customer Service Centre toensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.</li><li>
Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.</li><li>
Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.</li><li>
Engage and manage escalations, present to clients and execute issue resolution cross NIQ network</li><li>
Create an environment to encourage and drive solution mindset and to leverage best practices.</li><li>
Enhance servicing efficiencies and improve the NPS and tNPS satisfaction scores. Identify emerging issues and quality trends, flag out areas of improvement regularly, and suggest product development needs of clients for building product roadmap where required.</li><li>
Stay up to date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customers.</li><li>
Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.</li></ul><div><b>
Qualifications:</b><br>
<ul><li>10 years of experience in market research - preferably at NIQ and having good</li></ul>
exposure to Retail Measurement processes.<br>
<ul><li>A broad understanding of client sales and marketing issues</li></ul>
Management and Process Skills<br>
<ul><li>5+ years of people management experience with strong team engagement results</li><li>Proven track record in driving change, process improvements, and automation</li><li>Experience in finance, including productivity and P&amp;L management</li><li>Strong project management skills with a problem-solving mindset</li><li>Tech-savvy and enthusiastic about operational efficiency</li><li>Excellent communication and stakeholder management</li><li>Analytical thinker with a client-centric approach</li><li>High integrity, adaptable, and proactive</li><li>Fluent in Turkish and business English (written and spoken)</li></ul></div><b><br>
Additional Information</b><div></div><p><b><br>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><p>
Follow us on: LinkedIn | Instagram | Twitter | Facebook</p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div>

Customer Support leader

<p></p><div><div><div><p>As the Customer Support Leader for Turkey, you will play a pivotal role by managing a<br>
dedicated team of Customer Support associates. Your key responsibilities will include<br>
ensuring that we deliver consistent, high-quality service and adhere to governance<br>
standards while enhancing our clients' understanding and confidence in NIQ data.<br>
Success in this position requires a solid grasp of each client's unique business needs and<br>
deep expertise in NIQ solutions.</p><p><br>
More than just a strategic thinker, you will serve as an inspiring leader, guiding a<br>
passionate team toward operational excellence. Your efforts will drive growth and ensure<br>
exceptional customer satisfaction, making a meaningful impact on our clients and their<br>
success. Join us in this exciting opportunity to lead and innovate in customer support!</p><p><br>
<b>
Responsibilities:</b></p><br>
<p></p><ul><li>
Lead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches.</li><li>
Collaborate with various internal teams, including in-market Consulting, Analytics&amp; Insights, Sales, Operations and Data Science, Global customer Service Centre toensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.</li><li>
Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.</li><li>
Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.</li><li>
Engage and manage escalations, present to clients and execute issue resolution cross NIQ network</li><li>
Create an environment to encourage and drive solution mindset and to leverage best practices.</li><li>
Enhance servicing efficiencies and improve the NPS and tNPS satisfaction scores. Identify emerging issues and quality trends, flag out areas of improvement regularly, and suggest product development needs of clients for building product roadmap where required.</li><li>
Stay up to date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customers.</li><li>
Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.</li></ul><div><b>
Qualifications:</b><br>
<ul><li>10 years of experience in market research - preferably at NIQ and having good</li></ul>
exposure to Retail Measurement processes.<br>
<ul><li>A broad understanding of client sales and marketing issues</li></ul>
Management and Process Skills<br>
<ul><li>5+ years of people management experience with strong team engagement results</li><li>Proven track record in driving change, process improvements, and automation</li><li>Experience in finance, including productivity and P&amp;L management</li><li>Strong project management skills with a problem-solving mindset</li><li>Tech-savvy and enthusiastic about operational efficiency</li><li>Excellent communication and stakeholder management</li><li>Analytical thinker with a client-centric approach</li><li>High integrity, adaptable, and proactive</li><li>Fluent in Turkish and business English (written and spoken)</li></ul></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p><b>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><br>
<p></p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div></div></div>

Customer Support leader - Market Research

Market Research Leader – Customer Support

Market Research Leader - Customer Support

Giza Systems EG

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4><br>
<p></p><div><ul><li> Analyze customer problems, resolve and close customer complaints as per assignment from team leader.</li></ul>
<ul><li> Prepare software and hardware design documents for review by project team leader/Senior engineer.</li></ul>
<ul><li> Generate project documentation.</li></ul>
<ul><li> Implement the PLC/DCS/DCADA and other hardware and software applications.</li></ul>
<ul><li> Undertake the testing of software and hardware including all internal, workshop, factory acceptance and site acceptance testing.</li></ul>
<ul><li> Report the status of the customer service provided to the project team leader.</li></ul>
<ul><li> Provide customer support during warranty periods.</li></ul></div><br>
<p></p>
<h4 class="jobSectionHeader"><b>Personal Skills</b></h4>
<p></p><div><p>Good communication skills</p>
<p>
Excellent technical report writing skills
</p><p>Very good command of English</p></div><p></p>
<h4 class="jobSectionHeader"><b>Technical Skills</b></h4>
<p></p><div><ul><li>Good practical experience in Control Systems and IIOT in general</li></ul></div></div><p></p>
<br><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Cairo, Egypt</div>
</div><div><div>Company Industry</div>
<div>Integration</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Engineering</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div><div><div>Job Division</div>
<div>Industrial Digital Solutions</div></div></div>
<br><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div></div></div>

Systems Engineer

AW Rostamani

<div><p><b>Role Purpose<br>
</b></p><p></p><p>To perform diagnostic electrical and electronic repairs on customer vehicles using advanced diagnostic tools, working on a wide range of multi-brand models in line with manufacturer guidelines<br>
</p><p></p><p><b>Key Responsibilities:<br>
</b></p><p></p><p><b>Financials
</b></p>Achieve set targets for Sold Hours, Efficiency, Productivity and Overall Utilisation<br>
<ul><li>
</li></ul><p></p><p><b>Strategic Implementation
</b></p>Perform diagnostic electrical and electronic subsystem repairs as per the scope of work using advanced diagnostic tools and standard service procedures/wiring diagrams<ul><li>
</li>Record additional repairs and recommendations using the E-estimate digital app and update the Team Leader accordingly<li>
</li>Receive repair orders from the Team Leader and understand the scope of work to be carried out<li>
</li>Review vehicle service history and check for any applicable recall campaigns<li>
</li>Perform authorised repairs as agreed and inform the Team Leader of any further observations<li>
</li>Perform software updates on subsystems as per manufacturer recommendations<li>
</li>Demonstrate manual dexterity, technical knowledge, mechanical ability and advanced computer skills<li>
</li>Take ownership of all aspects of your role, working without close supervision and demonstrating effective self-management<li>
</li>Follow quality control inspection systems to prevent or correct faulty workmanship below standard<li>
</li>Stand in for the Team Leader and support operations as and when required<li>
</li>Handle and resolve critical customer complaints, escalating to the Team Leader if further assistance is needed<li>
</li>Provide mentoring, coaching and on-the-job training to newly joined Technicians<li>
</li>Assist the Team Leader with day-to-day activities as required<br>
<li>
</li></ul><p></p><p><b>Customer Journey
</b></p>Handle customer vehicles with utmost care in a safe and professional manner<br>
<ul><li>
</li></ul><p></p><p><b>Learning &amp; Growth
</b></p>Keep the work area clean and maintain the condition of both personal and workshop tools<ul><li>
</li>Participate in Training Needs Assessments conducted by the training academy and further develop technical skills through the Nissan training programme<li>
</li>Read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals and wiring diagrams<br>
<li>
</li></ul><p></p><p><b>Policies, Procedures and Corporate Governance
</b></p>For warranty repairs, follow business-standard guidelines and tag replaced parts with warranty tags before handing them over to the centralised warranty store<ul><li>
</li>Perform recall campaigns (eg airbag replacement) in line with standard guidelines<li>
</li>Perform diagnosis and repairs on air-conditioning systems as per standard service procedures<li>
</li>Ensure full compliance with F1 standards and guidelines<li>
</li>Strictly follow HSE protocols and use appropriate safety gear at all times (personal safety, equipment safety, and customer vehicle safety)<li>
</li>Ensure compliance with Nissan Dealer Standards and process guidelines<br>
<li>
</li></ul><p></p><p><b>Educational Qualifications
</b></p><ul><li>2-year ITI (Industrial Training Institute NCVT Certificate) or 3-year Diploma in Automobile / Mechanical Engineering (or equivalent)
</li><li>Physical fitness to carry out repairs (manual dexterity)
</li>Strong computer skills<br>
<li>
</li></ul><p></p><p><b>Work Experience
</b></p>Minimum 5 years&rsquo; experience in an automotive dealership, including at least 2 years as an Electrician<br>
<ul><li>
</li></ul><p></p><p><b>Core Competencies
</b></p><ul><li>Physical fitness and manual dexterity
</li><li>Advanced technical, mechanical and computer skills
</li><li>Ability to work independently and as part of a team
</li><li>Strong problem-solving and diagnostic abilities</li></ul></div><p></p><br><div></div><br><div></div><br><div></div><br><div></div>

Senior Technician - Electrical

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