Senior Technician - Electrical

Role Purpose

To perform diagnostic electrical and electronic repairs on customer vehicles using advanced diagnostic tools, working on a wide range of multi-brand models in line with manufacturer guidelines

Key Responsibilities:

Financials

Achieve set targets for Sold Hours, Efficiency, Productivity and Overall Utilisation

Strategic Implementation

Perform diagnostic electrical and electronic subsystem repairs as per the scope of work using advanced diagnostic tools and standard service procedures/wiring diagrams

Record additional repairs and recommendations using the E-estimate digital app and update the Team Leader accordingly
Receive repair orders from the Team Leader and understand the scope of work to be carried out
Review vehicle service history and check for any applicable recall campaigns
Perform authorised repairs as agreed and inform the Team Leader of any further observations
Perform software updates on subsystems as per manufacturer recommendations
Demonstrate manual dexterity, technical knowledge, mechanical ability and advanced computer skills
Take ownership of all aspects of your role, working without close supervision and demonstrating effective self-management
Follow quality control inspection systems to prevent or correct faulty workmanship below standard
Stand in for the Team Leader and support operations as and when required
Handle and resolve critical customer complaints, escalating to the Team Leader if further assistance is needed
Provide mentoring, coaching and on-the-job training to newly joined Technicians
Assist the Team Leader with day-to-day activities as required

Customer Journey

Handle customer vehicles with utmost care in a safe and professional manner

Learning & Growth

Keep the work area clean and maintain the condition of both personal and workshop tools

Participate in Training Needs Assessments conducted by the training academy and further develop technical skills through the Nissan training programme
Read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals and wiring diagrams

Policies, Procedures and Corporate Governance

For warranty repairs, follow business-standard guidelines and tag replaced parts with warranty tags before handing them over to the centralised warranty store

Perform recall campaigns (eg airbag replacement) in line with standard guidelines
Perform diagnosis and repairs on air-conditioning systems as per standard service procedures
Ensure full compliance with F1 standards and guidelines
Strictly follow HSE protocols and use appropriate safety gear at all times (personal safety, equipment safety, and customer vehicle safety)
Ensure compliance with Nissan Dealer Standards and process guidelines

Educational Qualifications

• 2-year ITI (Industrial Training Institute NCVT Certificate) or 3-year Diploma in Automobile / Mechanical Engineering (or equivalent)
• Physical fitness to carry out repairs (manual dexterity)
Strong computer skills

Work Experience

Minimum 5 years’ experience in an automotive dealership, including at least 2 years as an Electrician

Core Competencies

• Physical fitness and manual dexterity
• Advanced technical, mechanical and computer skills
• Ability to work independently and as part of a team
• Strong problem-solving and diagnostic abilities