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customer support manager

Scaler

<div>
 
 Selected Intern's Day-to-day Responsibilities Include
 
 
 
 <ul>
 <li>
 Handle learner support issues efficiently
 </li>
 <li>
 Ensure active engagement by tracking class attendance, monitoring mock interviews and problem-solving progress, and proactively reaching out to inactive learners for re-engagement
 </li>
 <li>
 Build strong relationships with learners to improve the net promoter score
 
 
 </li>
 </ul>
 About Company: Launched in 2019, Scaler is India&rsquo;s leading tech education company that upskills working professionals and educates aspiring engineers. With an industry-vetted curriculum designed to solve real-world challenges, Scaler offers two flagship programs&mdash;Scaler Academy and Scaler DSML&mdash;focused on building impact-driven tech talent. Learners are mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, reflecting the company&rsquo;s strong emphasis on tangible career outcomes.
</div>

Customer Support Manager Internship in Bangalore

Saviynt

<div>
 
 The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.&nbsp; SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Support issues
 
 : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects&nbsp;
 </li>
 <li>
 
 Provide reports
 
 : Provide reports on the health of the customer's instance&nbsp;
 </li>
 <li>
 
 Assist with upgrades:
 
 Identify upgrade needs, create upgrade plans, and assist with upgrade planning&nbsp;
 </li>
 <li>
 
 Advocate for customers:
 
 Act as an escalation point for customer-submitted cases and requests&nbsp;
 </li>
 <li>
 
 Client Relationship Management
 
 : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers&rsquo; inquiries, providing timely and effective solutions
 </li>
 <li>
 
 Issue Resolution
 
 : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction
 </li>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they understand how to use the company&rsquo;s products or services effectively
 </li>
 <li>
 
 Performance Monitoring
 
 : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings
 </li>
 <li>
 
 Account Management
 
 : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service
 </li>
 <li>
 
 Feedback Collection
 
 : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements
 </li>
 <li>
 
 Proactive Engagement
 
 : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer
 </li>
 <li>
 
 Documentation and Reporting:
 
 Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. &nbsp; You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency
 
 </li>
 </ul>
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 
 Communication Skills:
 
 Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial
 </li>
 <li>
 
 Problem-Solving
 
 : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction
 </li>
 <li>
 
 Time Management
 
 : Excellent organizational skills to manage multiple accounts and priorities simultaneously
 </li>
 <li>
 
 Customer-Centric Mindset
 
 : A commitment to delivering exceptional customer service and fostering positive relationships
 </li>
 <li>
 
 Analytical Skills
 
 : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement
 </li>
 <li>
 
 Adaptability
 
 : Flexibility to adapt to changing customer needs and dynamic work environments
 </li>
 <li>
 
 Team Collaboration
 
 : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction
 </li>
 <li>
 
 Empathy and Patience
 
 : Understanding customer frustrations and addressing them with patience and sensitivity
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform
 
 </li>
 </ul>
 
 
 
 
 
 
 TA Team
</div>

Support Account Manager

Mphasis

<div>
 
 Job Description
 
 
 
 
 Role: Customer Support Officer - BPO
 
 
 
 
 Location: Pune/Mangalore
 
 
 
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Graduate individuals with excellent communication skills and minimum 1 year of experience in BPO/ Customer Service industry
 </li>
 <li>
 Analytical skills
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Operating the computer- Intermediate
 </li>
 <li>
 MS Office - Intermediate
 </li>
 <li>
 Avaya/Phone Operating skills &ndash; Beginner
 </li>
 <li>
 Fluent in Spoken and written English with effective Business Communication
 </li>
 <li>
 Communication in neutral accent over phone
 </li>
 <li>
 Active listening and probing skills
 </li>
 <li>
 Basic knowledge of Insurance
 </li>
 <li>
 Typing Speed 30 WPM
 
 
 </li>
 </ul>
 
 Process Skills
 
 
 
 <ul>
 <li>
 Respond to customer queries via inbound/outbound calls and emails within defined SLA&rsquo;s
 </li>
 <li>
 Record interaction using client system with proper classification
 </li>
 <li>
 Refer Knowledge base and perform task as per defined process
 </li>
 <li>
 Follow up and closure of interactions to ensure customer satisfaction
 </li>
 <li>
 Passionate about customer service
 </li>
 <li>
 Comfortable with Rotational shifts, extended working hours and weekly offs.
 </li>
 <li>
 Candidate should clear the V&amp;A and online typing tests
 
 
 </li>
 </ul>
 
 Behavioral Skills
 
 
 
 <ul>
 <li>
 Positive energy
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Self learner
 
 
 </li>
 </ul>
 
 Qualification
 
 
 
 <ul>
 <li>
 Any Graduate, Freshers can apply
 
 
 </li>
 </ul>
 
 What&rsquo;s in for you?
 
 
 
 <ul>
 <li>
 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
 </li>
 <li>
 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
 </li>
 <li>
 You get an open and transparent culture along with freedom to experimentation and innovation
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
 
 
 (**Edit Needed)
</div>

Customer Support Officer

<div>
 
 Job Description
 
 
 
 
 Role: Tr Customer Support Officer - BPO
 
 
 
 
 Location: Pune/Mangalore
 
 
 
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Graduate freshers with excellent communication skills
 </li>
 <li>
 Analytical skills
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Operating the computer- Intermediate
 </li>
 <li>
 MS Office - Intermediate
 </li>
 <li>
 Avaya/Phone Operating skills &ndash; Beginner
 </li>
 <li>
 Fluent in Spoken and written English with effective Business Communication
 </li>
 <li>
 Communication in neutral accent over phone
 </li>
 <li>
 Active listening and probing skills
 </li>
 <li>
 Basic knowledge of Insurance
 </li>
 <li>
 Typing Speed 30 WPM
 
 
 </li>
 </ul>
 
 Process Skills
 
 
 
 <ul>
 <li>
 Respond to customer queries via inbound/outbound calls and emails within defined SLA&rsquo;s
 </li>
 <li>
 Record interaction using client system with proper classification
 </li>
 <li>
 Refer Knowledge base and perform task as per defined process
 </li>
 <li>
 Follow up and closure of interactions to ensure customer satisfaction
 </li>
 <li>
 Passionate about customer service
 </li>
 <li>
 Comfortable with Rotational shifts, extended working hours and weekly offs.
 </li>
 <li>
 Candidate should clear the V&amp;A and online typing tests
 
 
 </li>
 </ul>
 
 Behavioral Skills
 
 
 
 <ul>
 <li>
 Positive energy
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Self learner
 
 
 </li>
 </ul>
 
 Qualification
 
 
 
 <ul>
 <li>
 Any Graduate, Freshers can apply
 
 
 </li>
 </ul>
 
 What&rsquo;s in for you?
 
 
 
 <ul>
 <li>
 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
 </li>
 <li>
 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
 </li>
 <li>
 You get an open and transparent culture along with freedom to experimentation and innovation
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
 
 
 (**Edit Needed)
</div>

Tr Customer Support Officer

UnifyCX

<div>
 
 Job Title:
 
 Senior Manager Operations
 
 
 
 Location:
 
 Mangalore
 
 
 
 Department:
 
 Operations
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 About Us
 
 
 
 unifyCX ( www.unifycx.com ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
 
 
 At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
 
 
 unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
 
 
 
 Job Summary
 
 
 
 We are seeking a results-oriented
 
 Senior Manager &ndash; Operations
 
 to lead our customer service and technical support functions. This role is critical in ensuring smooth service delivery, adherence to SLAs, and maintaining high levels of customer satisfaction (CSAT). The ideal candidate will have a strong background in tech-enabled support operations, team leadership, and process optimization, with a deep understanding of performance metrics, customer experience best practices, and continuous improvement initiatives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead end-to-end operations for tech support and customer service, ensuring alignment with business objectives.
 </li>
 <li>
 Monitor and manage service levels across all support channels (chat, email, phone, ticketing) to meet or exceed defined SLA targets.
 </li>
 <li>
 Drive initiatives to improve CSAT, FCR (First Contact Resolution), AHT (Average Handle Time), and other key support metrics.
 </li>
 <li>
 Implement and optimize SOPs, workflows, and escalation protocols to ensure efficient resolution of customer queries.
 </li>
 <li>
 Collaborate with cross-functional teams (Product, Engineering, QA) to provide insights from customer interactions and drive product/service improvements.
 </li>
 <li>
 Use data and dashboards to analyze performance, identify trends, and develop action plans to address gaps or inefficiencies.
 </li>
 <li>
 Lead, mentor, and grow a high-performing team of team leads, supervisors, and support agents.
 </li>
 <li>
 Partner with WFM (Workforce Management) and Quality Assurance teams to ensure resource alignment, forecasting, and process adherence.
 </li>
 <li>
 Oversee onboarding and continuous training of team members to ensure consistent service quality and technical competence.
 </li>
 <li>
 Manage external support vendors or BPOs (if applicable), ensuring they meet performance, compliance, and quality standards.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Technology, or a related field (MBA or equivalent preferred).
 </li>
 <li>
 8+ years of experience in customer service or technical support operations, with 3+ years in a leadership role.
 </li>
 <li>
 Strong understanding of SLA management, CSAT measurement, and customer lifecycle strategies.
 </li>
 <li>
 Experience working with CRM/helpdesk platforms (e.g., Zendesk, Salesforce, Freshdesk) and support analytics tools.
 </li>
 <li>
 Proven track record of driving operational KPIs and improving customer experience in tech-driven environments.
 </li>
 <li>
 Excellent leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Analytical mindset with experience in building reports, dashboards, and operational scorecards.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 SLA and CSAT Ownership
 </li>
 <li>
 Team Leadership &amp; Development
 </li>
 <li>
 Customer-Centric Thinking
 </li>
 <li>
 Process Optimization &amp; Automation
 </li>
 <li>
 Data-Driven Decision Making
 </li>
 <li>
 Multi-Channel Support Management
 </li>
 <li>
 Crisis &amp; Escalation Handling
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 </ul>
</div>

Senior Manager - Operations

Just In Time

<div>
 
 
 Job description
 
 
 
 We are seeking a highly motivated and experienced individual to join our team as a Retail Store Manager for our Global Watch Brands stores. As a pivotal member of our leadership team, you will be responsible for overseeing the day-to-day operations of the store, driving sales, and ensuring an exceptional customer experience.
 
 
 
 Responsibilities:
 
 
 
 
 Store Operations:
 
 
 <ul>
 <li>
 Manage all aspects of daily store operations, including opening and closing procedures.
 </li>
 <li>
 Ensure the store is well-maintained, clean, and visually appealing at all times.
 </li>
 <li>
 Monitor and manage inventory levels to optimize product availability.
 </li>
 </ul>
 
 
 Sales Leadership:
 
 
 <ul>
 <li>
 Drive sales growth and meet/exceed sales targets through effective staff management and motivation.
 </li>
 <li>
 Provide guidance and support to sales associates to enhance their product knowledge and customer service skills.
 </li>
 <li>
 Implement sales strategies and promotions to maximize revenue.
 </li>
 </ul>
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Foster a customer-centric environment, ensuring an exceptional shopping experience.
 </li>
 <li>
 Handle customer inquiries, complaints, and issues promptly and professionally.
 </li>
 <li>
 Build and maintain strong customer relationships.
 </li>
 </ul>
 
 
 Team Management:
 
 
 <ul>
 <li>
 Recruit, train, and supervise store staff.
 </li>
 <li>
 Create a positive and collaborative work environment.
 </li>
 <li>
 Conduct regular performance evaluations and provide constructive feedback.
 </li>
 </ul>
 
 
 
 
 
 Financial Management:
 
 
 <ul>
 <li>
 Monitor and manage the store's budget, expenses, and financial performance.
 </li>
 <li>
 Implement cost-effective measures to optimize profitability.
 </li>
 </ul>
 
 
 Security and Compliance:
 
 
 <ul>
 <li>
 Ensure adherence to security and safety protocols.
 </li>
 <li>
 Comply with all relevant regulations and company policies.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience as a Retail Manager, preferably in the Watch Industry.
 </li>
 <li>
 Excellent communication and customer service abilities.
 </li>
 <li>
 Familiarity with inventory management and sales techniques.
 </li>
 </ul>
 
 
</div>

Retail Store Manager

Curefit

<div>
 
 
 About the Role
 
 We are looking for a dynamic and sales-driven Cluster Manager to lead a group of Pilates studios and act as a regional extension of the Head of Operations. If you&rsquo;re passionate about fitness, customer experience, and leading high-performing teams&mdash;this role is for you!
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 
 
 Sales &amp; Revenue Growth
 
 
 <ul>
 <li>
 Own and drive revenue targets for multiple studios
 </li>
 <li>
 Improve lead conversion via structured follow-ups and coaching
 </li>
 <li>
 Support studios in achieving PT and package sales goals
 </li>
 <li>
 Monitor sales performance and take data-driven action
 </li>
 </ul>
 
 
 
 
 
 Studio-Level Execution
 
 
 <ul>
 <li>
 Ensure SOPs and brand experience are consistently followed
 </li>
 <li>
 Work closely with Studio Managers to boost conversion and retention
 </li>
 <li>
 Coordinate with marketing for local activations
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Support
 
 
 <ul>
 <li>
 Coach Studio Managers and front desk teams to meet KPIs
 </li>
 <li>
 Implement sales/service training and performance reviews
 </li>
 <li>
 Foster a high-energy, performance-focused culture
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Escalations
 
 
 <ul>
 <li>
 Handle member escalations effectively and empathetically
 </li>
 <li>
 Ensure premium service at every customer touchpoint
 </li>
 <li>
 Channel feedback to central teams for improvement
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Report studio metrics to Head of Operations
 </li>
 <li>
 Collaborate with central Ops, Training &amp; Marketing teams
 </li>
 <li>
 Maintain data hygiene and accurate CRM inputs
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 4&ndash;6 years of experience in sales &amp; operations (fitness, wellness, hospitality, or retail)
 </li>
 <li>
 Proven success in managing multi-location operations (6&ndash;7 outlets)
 </li>
 <li>
 Strong communication &amp; leadership skills
 </li>
 <li>
 Passionate about health, fitness, and delivering exceptional service
 </li>
 <li>
 Willing to travel frequently across regions
 </li>
 </ul>
</div>

Cluster Manager

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