customer support manager

Gradient

<div>
 Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn&rsquo;t come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you&rsquo;ll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future.
 
 
 
 Overview
 
 
 
 We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences&mdash;without adding unnecessary headcount.
 
 
 This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk.
 
 
 
 This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person.
 
 
 
 
 The estimated base salary for this role is $110,000 &ndash; $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable.
 
 
 
 
 Responsibilities
 
 
 
 Customer Experience &amp; Quality
 
 
 <ul>
 <li>
 Define and enforce quality standards for customer interactions across all support channels.
 </li>
 <li>
 Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights.
 </li>
 <li>
 Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions.
 </li>
 <li>
 Act as a customer advocate by sharing insights and trends derived from Zendesk reporting.
 
 
 </li>
 </ul>
 Scalable Support Strategy &amp; Operations
 
 
 <ul>
 <li>
 Develop and execute a customer support strategy that scales efficiently with business growth.
 </li>
 <li>
 Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution.
 </li>
 <li>
 Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount.
 </li>
 <li>
 Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; People Management
 
 
 
 <ul>
 <li>
 Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement.
 </li>
 <li>
 Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth.
 </li>
 <li>
 Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record.
 </li>
 <li>
 Build a culture of customer empathy, ownership, and continuous improvement.
 
 
 </li>
 </ul>
 Zendesk Ownership &amp; Optimization
 
 
 <ul>
 <li>
 Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles.
 </li>
 <li>
 Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity.
 </li>
 <li>
 Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks.
 </li>
 <li>
 Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 4+ years of experience in customer support or customer operations.
 </li>
 <li>
 2+ years of experience managing customer support agents or similar individual contributors.
 </li>
 <li>
 Deep, hands-on experience administering and optimizing Zendesk in a production environment.
 </li>
 <li>
 Proven experience building scalable workflows, automations, and reporting within Zendesk.
 </li>
 <li>
 Strong analytical skills with the ability to translate data into operational improvements.
 </li>
 <li>
 Excellent communication, coaching, and cross-functional collaboration skills.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Background in hardware and/or software support roles.
 </li>
 <li>
 Experience with Zendesk Guide, Explore, and advanced automations.
 </li>
 <li>
 Experience integrating Zendesk with CRM, product, or analytics tools.
 </li>
 <li>
 Background in SaaS or high-growth environments.
 </li>
 <li>
 Experience leveraging automation or AI to improve support efficiency.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Equity
 </li>
 <li>
 Medical/vision/dental/life/disability insurance
 </li>
 <li>
 401k
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 Professional Development Stipend
 </li>
 <li>
 Commuter benefits
 </li>
 <li>
 Flexible PTO
 
 
 </li>
 </ul>
 
 We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives.
 
 
 
 
 Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.
 
</div>

Customer Support Manager

Ricoh

<div><div><div><div>Job Title: Site Leader, Legal
</div><div>Three Sentence Summary: Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism.
</div><div>Roles and Responsibilities:
</div><div><ul><li>Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness.
</li></ul></div><div><ul><li>Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth.
</li></ul></div><div><ul><li>Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention.
</li></ul></div><div><ul><li>Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources.
</li></ul></div><div><ul><li>Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation.
</li></ul></div><div><ul><li>Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations.
</li></ul></div><div><ul><li>Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance.
</li></ul></div><div>Qualifications (Must Have):
</div><div><ul><li>High school diploma or GED.
</li></ul></div><div><ul><li>Minimum of 2 years' experience in the legal industry.
</li></ul></div><div><ul><li>Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders.
</li></ul></div><div><ul><li>Excellent organizational skills and the ability to lead and train employees effectively.
</li></ul></div><div>Qualifications (Nice to Have):
</div><div><ul><li>Experience in delivering classroom or informal training sessions.
</li></ul></div><div><ul><li>Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software).
</li></ul></div><div><ul><li>Familiarity with different types of law and legal departments.
</li></ul></div><div><ul><li>Proficiency in operating advanced machinery for complex jobs.
</li></ul></div></div><div>If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth.</div></div></div>

Site Leader, Legal

Holbrook House

<div>The Restaurant Manager plays a vital role, working closely with the General Manager + Beverage Director to manage the day-to-day operations of The Holbrook House. Together, they will recruit, train, manage and mentor FOH team members. This role will provide direction and support for the team to ensure positive, memorable and exceptional guest experiences. The Service Manager will also oversee the execution of small private events for The Holbrook House and as needed, other events for The Conservatory at One Sansome. 
ESSENTIAL FUNCTIONS 
<ul><li>
Assist in the day-to-day restaurant operations &ndash; including but not limited to working closely with the Management team to ensure seamless coordination between the FOH and BOH throughout each service; supervise service flow during busy periods, adjusting team coverage as needed; monitor table turns, pacing of service and guest flow to optimize efficiency without compromising quality.</li><li>
Be a constant presence during service, providing on-the-floor coaching and guidance to servers, bartenders, and support staff.</li><li>
Consistently manage the team, maintaining high level of service standards,</li><li>
Anticipate guest needs and deliver elevated hospitality at every touchpoint.</li><li>
Be the example &ndash; hold yourself and team members accountable to high standards of hospitality, fostering a positive and proactive environment.</li><li>
Assist in onboarding and training new team members to maintain consistency and excellence.</li><li>
Participate in implementing on-going training topics that encompass all areas of hospitality.</li><li>
Maintain a high level of product knowledge and share expertise with staff, ensuring they are well versed and capable of making recommendations.</li><li>
Assist with scheduling, pre shifts, side work assignments, and shift handovers as needed.</li><li>
Handle guest inquiries, concerns, and complaints in a professional and efficient manner, striving to resolve issues promptly maintaining guest satisfaction.</li><li>
Oversee the setup, execution and strike of small private events for the restaurant.</li><li>
Liaise with event hosts to confirm details, timing and service expectations for each event.</li><li>
Manage event teams to deliver high level, guest focused service ensuring an enjoyable experience.</li><li>
Support reporting of service-related issues, guest feedback, and operational opportunities for improvement.</li><li>
Maintain knowledge of safety, sanitation, and health department standards.</li></ul> 
QUALIFICATIONS &amp; EXPERIENCE 
<ul><li>
Minimum 2-3 years high end restaurant lead/supervisory experience in a high volume, fast paced environment.</li><li>
Hospitality driven and service oriented.</li><li>
Strong leadership and team management skills, ability to inspire and motivate a diverse team.</li><li>
Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and guests.</li><li>
Ability to thrive in a fast-paced, high-pressure environment, while maintaining attention to detail and upholding quality standards.</li><li>
Culinary, high-end wine, beer and spirits knowledge.</li><li>
High level of professionalism and positive, can-do attitude.</li></ul> 
<ul><li>
Exceptional customer service skills, with a focus on providing a personalized and memorable experience for every guest.</li><li>
Ability to work independently as well as part of a team.</li><li>
Proven self-starter capable of finding solutions with minimal supervision.</li><li>
Experience in private events a plus.</li><li>
Attention to detail, organized, able to prioritize and efficiently multitask.</li><li>
Working knowledge of Toast and Seven Rooms a plus.</li><li>
Weekly schedule flexibility which will include days, evenings, weekends and non-consecutive days off as dictated by the restaurant&rsquo;s operational hours as well as the private event schedule. &bull; Stamina to work 8-10+ hours a day, standing and walking between service areas for the duration of the shift.</li><li><ul><li>Current California managers food handlers&rsquo; certificate.</li><li>Current Responsible Beverage Service (RBS) certification.</li><li>Ability to bend, stoop, lift up to 25lbs, reach overhead and perform repetitive motion.</li></ul></li></ul> 
POSITION, COMPENSATION &amp; BENEFITS 
<ul><li>
Full time, hourly nonexempt position</li><li>
Compensation based on experience</li><li>
Paid vacation and sick leave</li><li>
Commuter Plan for transit and parking</li></ul></div>

Restaurant Manager

Allied Universal

<div>Operations Manager<h2 class="jobSectionHeader">
Overview</h2>
Company Overview:
Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<h2 class="jobSectionHeader">
Job Description</h2>
$120,000 / yr 
Allied Universal&reg; is hiring an Operations Manager. As an Operations Manager, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at one or more security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to a high profile client. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. 
RESPONSIBILITIES:
<ul><li>Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels</li>
<li>Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement</li>
<li>Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements</li>
<li>Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity</li>
<li>Identify and mitigate security risks; develop and implement security protocols, training, and response plans</li>
<li>Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries</li>
<li>Ensure consistent security officer service delivery across multiple site locations</li>
<li>Stay abreast of all relevant operational, procedural, and systems topics and issues impacting the guard program</li>
<li>Participate in and ensure the accurate processing of Allied Universal invoices for customer management review and approval for payment</li>
<li>Manage projects involving security system installations, upgrades, and service work</li>
<li>Coordinate with security integrators providing services to our customer</li></ul>
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
<ul><li>High School diploma or equivalent</li>
<li>Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry</li>
<li>Minimum of five (5) years of experience in the private security industry</li>
<li>Minimum of two (2) years of experience in security management</li>
<li>Minimum of two (2) years of experience driving operational goals and metrics</li>
<li>Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
<li>Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events</li>
<li>Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making</li>
<li>Demonstrated abilities to grasp complex electronic access control, video surveillance, and security design concepts and procedures</li>
<li>Excellent oral and written communication skills</li>
<li>Highly proficient project management skills; effective planning and organizing, innovative problem solving skills</li>
<li>Proficient computer skills</li>
<li>Demonstrated leadership skills consistent with managing across a matrixed organization</li></ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul><li>Law enforcement, military and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li></ul>
BENEFITS:
<ul><li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li></ul><h2 class="jobSectionHeader">
Closing</h2>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<h2 class="jobSectionHeader">
Requisition ID</h2> 
2025-1499332</div>

Operations Manager

RICOH COLOMBIA

<div>
 
 Job Description
 
 
 
 
 Job Title:
 
 Site Leader, Legal
 
 
 
 Three Sentence Summary:
 
 Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness.
 </li>
 <li>
 Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth.
 </li>
 <li>
 Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention.
 </li>
 <li>
 Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources.
 </li>
 <li>
 Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation.
 </li>
 <li>
 Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations.
 </li>
 <li>
 Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance.
 
 
 </li>
 </ul>
 
 Qualifications (Must Have)
 
 
 
 <ul>
 <li>
 High school diploma or GED.
 </li>
 <li>
 Minimum of 2 years' experience in the legal industry.
 </li>
 <li>
 Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders.
 </li>
 <li>
 Excellent organizational skills and the ability to lead and train employees effectively.
 
 
 </li>
 </ul>
 
 Qualifications (Nice To Have)
 
 
 
 <ul>
 <li>
 Experience in delivering classroom or informal training sessions.
 </li>
 <li>
 Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software).
 </li>
 <li>
 Familiarity with different types of law and legal departments.
 </li>
 <li>
 Proficiency in operating advanced machinery for complex jobs.
 
 
 </li>
 </ul>
 If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth.
 
 
 
 About Us
 
 
 
 Come Create at Ricoh:
 
 
 If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
 
 
 Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information&mdash;how it is collected, stored, managed, and shared&mdash;to unlock the potential in every organization. We deliver services and technologies that inspire our customers&rsquo; success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
 
 
 
 Invest In Yourself
 
 
 
 At Ricoh, you can:
 
 
 <ul>
 <li>
 Choose from a broad selection of medical, dental, life, and disability insurance options.
 </li>
 <li>
 Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
 </li>
 <li>
 Augment your education with team member tuition assistance programs.
 </li>
 <li>
 Enjoy paid vacation time and paid holidays annually
 </li>
 <li>
 Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
 </li>
 </ul>
</div>

Homebase

<div>Hi, Future Homie!
At Homebase, you&rsquo;ll join a team that&rsquo;s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.
We&rsquo;re not just building an app&mdash;we&rsquo;re building unstoppable teams. So what do you say, are you in? 
 Your Impact Starts Here
We&rsquo;re looking for a Senior Growth Marketing Manager to accelerate how small businesses discover and choose Homebase. You&rsquo;ll own high-impact acquisition programs across paid digital, offline, and emerging channels, pairing creative intuition with sharp analytical thinking.
This role blends hands-on execution with strategic leadership &mdash; shaping our channel mix, driving experimentation, and unlocking new ways for Homebase to show up where small business owners already are. You&rsquo;ll collaborate deeply across the GTM and Product ecosystem to fuel high-quality signups and paid customer growth.
Here's how you'll contribute:
Own and scale acquisition across modern growth channels<ul><li>
Lead paid acquisition across core digital channels</li><li>
Launch tests across emerging and test channels (e.g., Influencers, paid social)</li><li>
Coordinate with Content and Brand programs to build brand authority and visibility</li></ul>
Run innovative, AI-enabled growth experiments<ul><li>
Build experimentation roadmaps with clear hypotheses, structured tests, and fast learning cycles</li><li>
Apply the scientific method rigorously &mdash; structured tests, strong analytics foundations, rapid iteration</li><li>
Identify new, creative, influencer, and emerging channels where small business owners discover products</li></ul>
Build automated workflows that scale acquisition<ul><li>
Create or refine AI-powered automations connecting analytics creative bidding reporting</li><li>
Use tools like AirOps, Zapier, Claude, Perplexity, Profound, and other LLM-based systems</li><li>
Scale content-led acquisition via automated, human-in-the-loop blog and video workflows</li></ul>
Optimize channel mix, strategy, and early funnel performance<ul><li>
Assess current mix and quickly propose &ldquo;dial up / dial down&rdquo; strategies that impact signups in the first 30&ndash;60 days</li><li>
Partner with our digital agency &mdash; but with hands-on ownership of campaign changes when needed</li><li>
Experiment with direct mail, audio, CTV, and other high-potential non-core channels (nice-to-have)</li></ul>
Drive higher-quality signups and conversions to paying customers<ul><li>
Focus on quality, not just volume &mdash; measuring early engagement, activation, and paying conversion</li><li>
Use segmentation, routing, and creative optimization to increase quality signups</li></ul>
Collaborate across a deeply cross-functional GTM system<ul><li>
Work closely with Organic, Creative, Product Marketing, Product Growth, Lifecycle, Sales, and RevOps</li><li>
Ensure unified customer journeys from acquisition onboarding paid conversion</li><li>
Operate with high collaboration and shared ownership across the funnel</li></ul>
The Foundation for Success - These are the experiences and strengths that will set you up for success in this role:<ul><li>
5&ndash;8+ years in growth marketing, acquisition, or performance marketing roles</li><li>
Demonstrated success driving growth through GEO, AEO, SEO, and LLM-based discovery</li><li>
Hands-on experience managing campaigns in Google, Meta, Bing (scrappy budget environments preferred)</li><li>
Proven ability to manage and get leverage from digital agencies while also being hands-on in platforms</li><li>
Strong experimentation rigor &mdash; hypothesis-driven testing, structured measurement, and iteration discipline</li><li>
Experience in consumer or prosumer growth environments (e.g., Canva, HoneyBook, insurance, marketplaces)</li><li>
Daily use of AI tools; ability to show measurable workflow improvements</li><li>
Experience building automated growth workflows (e.g., reporting, keyword ops, creative briefs)</li><li>
Familiarity with LLM-driven search ecosystems, citation strategies, and E-E-A-T improvement</li><li>
Scrappy operator who thrives with lean resources (no $100M budgets here &mdash; you&rsquo;re excited by constraints)</li><li>
High urgency and pace; ability to drive meaningful acquisition impact within the first 30 days</li><li>
Strong communicator who earns trust across GTM and Product</li><li>
Comfortable going deep in the details while owning strategic outcomes</li></ul>
 The Homie Way - These principles guide everything we do&mdash;from how we work and make decisions to how we show up for each other.<ul><li>
Be Customer Obsessed &ndash; Solve problems with empathy and creativity.</li><li>
Move Fast, Learn Fast &ndash; Experiment, take action, and grow every day.</li><li>
Own Your Impact &ndash; Think big, focus on what matters, and make decisions you stand behind.</li><li>
Master Your Craft &ndash; Excellence fuels impact&mdash;show up, step up, and make your mark.</li><li>
Win Together &ndash; Put goals over roles, lead with trust, and connect to our mission and each other.</li></ul>
What We Offer (United States)
<ul><li>Ownership &amp; Financial Security: Stock options + 401(k) with 4% match</li><li>
Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options</li><li>
Flexible Time: Unlimited PTO (salaried) + company holidays</li><li>
Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)</li><li>
Protection Plans: Life insurance + short/long-term disability coverage</li><li>
Work Your Way: Work From Anywhere Month + meeting-free weeks yearly</li><li>
Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days</li><li>
Our Hybrid Rhythm: We believe collaboration drives impact. That&rsquo;s why Tuesdays and Wednesdays are our required in-office days&mdash;a time to move faster as a team, build deeper connections, make better decisions, and build together.</li></ul>
What We Offer (Canada)<ul><li>
Ownership &amp; Savings: Stock options + TFSA/RRSP with 4% company match</li><li>
Health &amp; Wellness: Comprehensive medical, dental, and vision for you and your dependents</li><li>
Time Flexibility: Flex time off + company holidays + designated focus periods</li><li>
Family Support: Maternity/Parental Leave EI top-up support offered (after 6 months of service)</li><li>
Work Your Way: Work From Anywhere Month + meeting-free weeks yearly</li><li>
Protection Plans: Life insurance + short/long-term disability coverage</li><li>
Workspace Perks: Meals provided, team offsites, and Customer Days
</li><li>Our Hybrid Rhythm: We believe collaboration drives impact. That&rsquo;s why Tuesdays and Wednesdays are our required in-office days&mdash;a time to move faster as a team, build deeper connections, make better decisions, and build together.</li></ul>
What to Expect During the Interview Process
<ul><li>Meet the Talent Acquisition team, Ivana L.</li><li>
Meet the Hiring Manager, Katie D.</li><li>
Participate in a Talent Showcase</li><li>
Meet Cross-functional Partners</li><li>
Background Check + Offer Stage</li><li>
Welcome to the team, Homie 
 
</li></ul>Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms&mdash;so if you're excited about this role, even if you don&rsquo;t meet 100% of the qualifications, we encourage you to apply!
Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
Hey, We&rsquo;re Homebase
Unstoppable teams start here.
Homebase is the everything app for hourly teams&mdash;built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 100,000 small (but mighty) businesses rely on us to make work radically easier. Together, we&rsquo;ve tracked over a billion hours for 2.5+ million workers&mdash;and we&rsquo;re just getting started.
At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know&mdash;we&rsquo;re committed to ensuring fair and equitable access for all.
Compensation Range: $157K - $185K</div>

Senior Growth Marketing Manager (Hybrid)

Victra - Verizon Wireless Premium Retailer

<div>Store Manager
 Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. 
We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration 
You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience. You will also complete training courses and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. This is an hourly role. 
On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it is done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for daily operational tasks and maintaining brand compliance. 
<ul><li>
Driving personal sales by following our EGET sales process</li><li>
Leading your team by resolving customer issues and assisting with customer transactions.</li><li>
Taking directions from District Manager on day-to-day operations.</li><li>
Setting and sharing daily/weekly/monthly goals with sales teams.</li><li>
Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in timely manner as per company standards</li><li>
Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.</li><li>
Running store operations &ndash; analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.</li><li>
Monitoring inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store.</li><li>
Leading store merchandising and planogram compliance in accordance with company expectations.</li><li>
Completing store opening and closing activities.</li><li>
Collective responsibility on attaining store targets daily/weekly/monthly.</li></ul> 
 Here is what we can offer you in exchange for your world-class work:<ul><li>
Paid Training</li><li>
Premium Health, Dental, and Vision Insurance</li><li>
Paid Maternity Leave</li><li>
401K Match</li><li>
Tuition Reimbursement</li><li>
Fifty percent off Verizon Service</li><li>
Referral Bonus</li><li>
Frequent Contests</li><li>
Career Advancement Opportunities</li></ul> 
Compensation:
Pay will include a base rate of $$23.18 /hour with uncapped earning potential through commission. 
What we are looking for...
You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You are open to innovative ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you have succeeded when you and your team are delivering best experience and driving world class results. 
You will need to have:<ul><li>
Background in customer service within the retail, restaurant, or wireless industry preferred.</li><li>
1-2 years of experience in Customer Service or leadership role</li><li>
Management experience in a commission-based sales environment.</li><li>
Proven history of achieving challenging team and individual sales goals.</li><li>
Balanced multiple opposing priorities in a multifaceted environment.</li><li>
Set goals, evaluated performance, and developed a high performing team.</li><li>
Basic interview skills and enhanced staffing knowledge.</li><li>
High school diploma or GED.</li><li>
One or more years of customer service, preferably in a retail or sales environment.</li><li>
Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.</li><li>
At least 18 years of age</li><li>
Legally authorized to work in the United States</li></ul> 
Physical Requirements:<ul><li>
Ability to lift ten pounds.</li><li>
Ability to stand for extended periods of time.</li></ul> 
Training Requirements
Employees must attend and complete 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training courses will be required throughout your employment with Victra. 
After you apply&hellip;
You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you are selected to move forward, you will be prompted with next steps. 
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our qualified candidates&rsquo; and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.</div>

Store Manager

Explore 226+ Customer support manager in San Francisco this December. Find roles across top companies and apply now to boost your career.

226 customer support manager jobs IN San Francisco

Customer Support Manager

Site Leader, Legal

Restaurant Manager

Operations Manager

Site Leader, Legal

Senior Growth Marketing Manager (Hybrid)

Store Manager