customer support agent (arabic + kurdish + english) Jobs in Ankara

customer support agent (arabic + kurdish + english)

service delivery specialist Jobs in Ankara

service delivery specialist

customer support specialist

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What You Will Do:<ul>
<li>Contacting submitted leads to confirm their interest
</li><li>Forwarding qualified inquiries to the appropriate retailer</li>
<li>Accurately update and categorize leads in the system</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
</ul>What you need to succeed in this role:<ul>
<li>Fluent German and English (C1 written and spoken for both languages is a must)</li>
<li>Previous experience in Customer Service or Marketing</li>
<li>Hands-on experience communicating with and following up on leads</li>
<li>Attentive to details
</li><li>Strong administrative and organizational skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>Will be a great plus:<ul><li>
Previous experience working with a luxury brand
</li></ul>Benefits and Perks:<ul>
<li>Fixed schedule: 5 days per week, 4 PM &ndash; 12 AM CET</li>
<li>Opportunity to work fully remotely
</li><li>Inclusive international environment
</li><li>Compensation in USD</li>
<li>Good bonuses for referring friends
</li><li>Paid intensive training and probation</li>
<li>Work-life balance
</li><li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.</div>

(fluent German & English) Customer Support Consultant (Turkey, remote)

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What You Will Do:<ul>
<li>Provide exceptional customer support via chats and emails</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
<li>Communicate with developers and other departments of various IT companies</li>
</ul>What you need to succeed in this role:<ul>
<li>Native Dutch and English communication skills</li>
<li>At least 6 months of experience in a customer support role</li>
<li>Personal or professional experience in crypto/trading/blockchain is a must</li>
<li>Experience providing support via live chats
</li><li>Experience with CRM systems</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>Will be a great plus
<ul><li>Experience in technical support</li></ul>
Benefits and Perks:<ul>
<li>Flexible schedule
</li><li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(native Dutch) Customer Support Consultant, crypto (Turkey, remote)

<div>Are you passionate about pioneering technology that's reshaping financial landscapes?
What if you had a chance be a part of a transformative industry without boundaries?
Join our team as a Customer Support Consultant at a leading innovative financial technology platform and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What you will do:<ul>
<li>Provide exceptional customer support in the blockchain sector via chats and emails</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
<li>Communicate with developers and other departments of various IT companies</li>
</ul>What you need to succeed in this role:<ul>
<li>Excellent English and Russian language (at least C1 for both spoken and written)</li>
<li>Experience in customer service</li>
<li>Personal or professional experience in crypto is a must</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>Will be a great plus:<ul>
<li>A strong interest in innovative financial technologies or prior experience in financial industry or payment processing</li>
<li>Experience with CRM systems</li>
</ul>Benefits and Perks:<ul>
<li>Flexible schedule</li>
<li>Opportunity to work fully remotely
</li><li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(English and Russian) Customer Support Consultant, crypto (remote)

<div>Passionate about technology and possess excellent communication and organizational skills?
Now you have a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions.
Join our team as a Business Development Representative today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What you will do:<ul>
<li>Assist in executing email and partner marketing campaigns
</li><li>Update Salesforce with deal information
</li><li>Manage lead queues for partner campaigns, including coordination with the SSR team on pricing and quotes</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
<li>Communicate with developers and other departments of various IT companies</li>
</ul>What you need to succeed in this role:
<ul><li>Excellent German and English communication skills (at least C1 for both spoken and written)</li>
<li>At least 6 months of experience in a customer support role</li>
<li>Prior experience in Business Development and Sales</li>
<li>Excellent organizational skills and attention to detail
</li><li>Self-motivated, proactive team player with innovative ideas</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>Will be a great plus:<ul>
<li>Experience in the IT industry</li>
<li>Familiarity with sales systems such as Salesforce, Salesloft, and Sales Navigator</li>
</ul>Benefits and Perks:<ul>
<li>Fixed schedule: Monday to Friday, 9am&ndash;5pm, CET</li>
<li>Short-term role (3-4 months)</li>
<li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(German & English, short-term) Business Development Representative (remotely)

sy danışmanlık

Uzaktan e&#287;itim ve dan&#305;&#351;manl&#305;k hizmetleri verdi&#287;imiz kurumumuza &ccedil;a&#287;r&#305; merkezi personeli pozisyonunda &ccedil;al&#305;&#351;acak ekip arkada&#351;lar&#305; aramaktay&#305;z.<ul><li>Ofis ortam&#305;na uyumlu</li><li>Kuvvetli ileti&#351;im</li><li>G&uuml;zel diksiyon</li></ul>&ouml;zelliklerine sahip kad&#305;n ekip arkada&#351;lar&#305; aramaktay&#305;z.OF&#304;S&#304;M&#304;Z ANKARA-&Ccedil;ANKAYA DADIR.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 25.000,00TRY - 45.000,00TRY ayl&#305;k

ÇAĞRI MERKEZİ

WE Soda

<div>
 
 
 About WE Soda
 
 
 
 
 
 
 WE Soda is the world&rsquo;s largest producer of natural soda ash, a critical raw material used in a wide range of industrial applications, including glass, detergents, and chemicals. Our company takes great pride in producing over 9.5 million tonnes of natural soda ash annually, an exceptional milestone that reinforces our leadership in the global market.
 
 
 
 
 With our headquarters in the United Kingdom and production facilities in T&uuml;rkiye and the United States, we operate across a broad international footprint. Our products are in high demand worldwide, and we currently export premium natural soda ash to more than 80 countries, reflecting our commitment to operational excellence and our ability to meet the diverse needs of a global customer base.
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 The Digital Transformation Specialist will serve as a strategic partner to business units and management, driving process improvements and enabling technology adoption across the organization. The role will focus on analysing business needs, developing transformation roadmaps, and ensuring the successful delivery of digital solutions that align with organizational strategy. Acting as a bridge between business and technology teams, the specialist will contribute to creating a culture of continuous improvement, innovation, and efficiency.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Partner with relevant departments and management to understand business needs and provide strategic guidance on digital initiatives.
 </li>
 <li>
 Analyse existing business processes, identify gaps, and develop business cases for transformation opportunities.
 </li>
 <li>
 Collaborate with cross-functional teams to support their process, establish a shared vision and deliver a common transformation roadmap.
 </li>
 <li>
 Drive and support decision-making processes for technology selection, ensuring alignment with business strategies.
 </li>
 <li>
 Coordinate with suppliers, development teams, or support teams to implement agreed transformation projects.
 </li>
 <li>
 Ensure project delivery within defined timelines, budgets, and quality standards.
 </li>
 <li>
 Provide tactical and technological recommendations based on expertise and industry best practices.
 </li>
 <li>
 Develop, improve, and maintain processes within the Digital Transformation department to enhance overall efficiency.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, Business administration, Computer science or a related field.
 </li>
 <li>
 Minimum 5 years of experience in business operations, digital transformation or related areas.
 </li>
 <li>
 Hands-on experience with operations, HSE, sustainability, Laboratory Information Management Systems (LIMS), and quality processes.
 </li>
 <li>
 Experience with ERP systems, SAP knowledge is highly advantageous.
 </li>
 <li>
 Exposure to data analytics, business process management (BPM), and process automation is a plus.
 </li>
 <li>
 Proven project management and team management experience are an advantage.
 </li>
 <li>
 Strong analytical, organizational and stakeholder engagement skills, with the ability to build collaboration across functions.
 </li>
 <li>
 Fluency in Turkish and English is required.
 </li>
 <li>
 Flexibility to travel for business purposes when necessary.
 </li>
 </ul>
</div>

Digital Transformation Specialist

FD FİNEX DATA YAZILIM BİLİŞİM TİCARET

Pozisyon: Almanca Bilen M&uuml;&#351;teri Temsilcisi Lokasyon: Ankara (Ofis &#304;&ccedil;i) &Ccedil;al&#305;&#351;ma &#350;ekli: Tam Zamanl&#305;Pozisyon &Ouml;zetiDinamik ve b&uuml;y&uuml;yen yap&#305;m&#305;zla, Almanca bilen m&uuml;&#351;teri temsilcileri ar&#305;yoruz! Ankara&rsquo;daki ofisimizde g&ouml;rev alacak, m&uuml;&#351;teri memnuniyetini &ouml;n planda tutan ve ileti&#351;im yetenekleri g&uuml;&ccedil;l&uuml; tak&#305;m arkada&#351;lar&#305; ar&#305;yoruz. Bu pozisyonda, Almanca konu&#351;an m&uuml;&#351;terilerle birebir ileti&#351;im kurarak hem onlar&#305;n taleplerine &ccedil;&ouml;z&uuml;m sunacak hem de marka imaj&#305;m&#305;z&#305;n g&uuml;&ccedil;lenmesine katk&#305; sa&#287;layacaks&#305;n&#305;z.G&ouml;rev ve Sorumluluklar<ul><li>Almanca konu&#351;an m&uuml;&#351;terilerle telefon ve e-posta &uuml;zerinden etkili ve profesyonel ileti&#351;im kurmak</li><li>M&uuml;&#351;teri taleplerini anlayarak h&#305;zl&#305; ve tatmin edici &ccedil;&ouml;z&uuml;mler sunmak</li><li>Gerekli durumlarda ilgili birimlerle koordinasyon sa&#287;layarak sorunlar&#305;n &ccedil;&ouml;z&uuml;m&uuml;ne katk&#305; sa&#287;lamak</li><li>Yap&#305;lan g&ouml;r&uuml;&#351;meleri sistem &uuml;zerinde do&#287;ru ve d&uuml;zenli &#351;ekilde kay&#305;t alt&#305;na almak</li><li>M&uuml;&#351;teri memnuniyetini art&#305;rmaya y&ouml;nelik &ouml;neriler geli&#351;tirmek ve geri bildirimleri analiz etmek</li></ul>Adaylarda Arad&#305;&#287;&#305;m&#305;z Nitelikler<ul><li>Almanca dilinde iyi seviyede s&ouml;zl&uuml; ve yaz&#305;l&#305; ileti&#351;im becerisi (En az B2 tercih sebebidir)</li><li>Etkili ileti&#351;im kurabilme yetene&#287;i ve m&uuml;&#351;teri memnuniyeti odakl&#305; &ccedil;al&#305;&#351;ma prensibi</li><li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;nl&#305;k ve yo&#287;un i&#351; temposuna ayak uydurabilme</li><li>Problem &ccedil;&ouml;zme konusunda proaktif yakla&#351;&#305;m</li><li>MS Office programlar&#305;n&#305; etkin kullanabilme</li><li>Ankara&rsquo;da ikamet eden veya ta&#351;&#305;nma engeli bulunmayan</li><li>Tercihen m&uuml;&#351;teri hizmetleri, &ccedil;a&#287;r&#305; merkezi veya benzeri pozisyonlarda deneyim sahibi</li></ul>Sundu&#287;umuz &#304;mk&acirc;nlar<ul><li>Sabit maa&#351; + performansa dayal&#305; prim sistemi</li><li>S&uuml;rekli geli&#351;imi destekleyen e&#287;itim programlar&#305;</li><li>Uzun vadeli kariyer f&#305;rsatlar&#305; ve a&ccedil;&#305;k ileti&#351;ime dayal&#305; &ccedil;al&#305;&#351;ma ortam&#305;</li><li>Profesyonel ve ki&#351;isel geli&#351;ime y&ouml;nelik destekleyici bir ekip yap&#305;s&#305;</li></ul>Ba&#351;vuru S&uuml;reciAlmanca dil becerilerinizi profesyonel bir ortamda kullanmak ve m&uuml;&#351;teri deneyimini en iyi seviyeye ta&#351;&#305;mak istiyorsan&#305;z, sizi ekibimize bekliyoruz. G&uuml;ncel &ouml;zge&ccedil;mi&#351;inizle birlikte ba&#351;vurular&#305;n&#305;z&#305; Indeed &uuml;zerinden ger&ccedil;ekle&#351;tirebilirsiniz.&#304;&#351; T&uuml;r&uuml;: Tam Zamanl&#305; Dil:<ul><li>Almanca (Zorunlu)</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Deutschsprachiger Kundenbetreuer / Almanca Müşteri Temsilcisi

Explore 136+ Customer support specialist in Ankara this September. Find roles across top companies and apply now to boost your career.