customer service specialist Jobs in Ankara

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sales operation specialist Jobs in Ankara

sales operation specialist

service business operation specialist Jobs in Ankara

service business operation specialist

service delivery specialist

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
Service Delivery Specialist is responsible for driving service delivery, field parts inventory and service tools management processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey.<br>
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics &amp; shipping, sometimes in a shop structure.
<br>
Responsibility to manage transportation and related logistics of goods and services to and from internal and/or external customers/suppliers.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles and Responsibilities</b></p><ul><li><p>
Establishing a smart service inventory in line with Global Parts Team&rsquo;s strategy and ensuring availability of parts in local warehouses</p></li><li><p>
Managing installation and field tool inventory; purchase, loan, calibration &amp; repair processes</p></li><li><p>
Driving data analysis and business case development for key projects</p></li><li><p>
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service</p></li><li><p>
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
For roles outside of the USA- This role requires basic experience in the Services &amp; General Operations Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).</li><li>
For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).</li></ul><p></p><p><b>
Desired Characteristics</b></p><br>
<ul><li>
Strong oral and written communication skills. Ability to document, plan, market, and execute programs.<p><br>
Note:</p><b><br>
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years&rsquo; experience required for any role based within the USA.</b> <b>For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.</b></li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Service Delivery Specialist

Johnson Controls

<div><div><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</div><div><div><div><div><div><div><div><div><div><p><b><br>
How you will do it:</b></p><ul><li><p>
Oversee the complete order processing value chain, whether direct or through a distribution network.</p></li><li><p>
Engage with customers to address inquiries and manage sales order documentation.</p></li><li><p>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</p></li><li><p>
Maintain accurate data entry and updates in the ERP system.</p></li><li><p>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</p></li><li><p>
Provide exceptional customer service and resolve any conflicts or issues that arise.</p></li><li><p>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</p></li></ul><p><b><br>
What we look for:</b></p><ul><li><p>
Proven experience in customer service or as a Client Service Representative.</p></li><li><p>
Strong communication skills with an emphasis on active listening and customer orientation.</p></li><li><p>
Familiarity with ERP systems, preferably SAP.</p></li><li><p>
A proactive mindset with the ability to adapt to diverse customer personalities.</p></li><li><p>
Excellent organizational and multitasking abilities.</p></li><li><p>
Attention to detail and a commitment to delivering outstanding service.</p></li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growt</p></div></div></div></div></div></div></div></div></div></div>

Sales Operation Specialist

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

Customer Service Specialist

ZEISS Group

<div>
 <p>
  <strong>
   <u>
    Field Service Specialist
   </u>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Ankara, T&uuml;rkiye
   </u>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Permanent
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  ZEISS is technology and innovation. Founded in Germany in 1846, we&rsquo;re an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 10.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&amp;D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ZEISS T&uuml;rkiye is currently seeking, highly motivated and experienced Field Service Specialist/Engineer to represent ZEISS Industrial Quality Solutions (IQS) team in Ankara. As Field Service Specialist you will be responsible for service on ZEISS metrology instruments.
 </p>
 <p>
  ZEISS IQS providing years of experience with a wide range of metrology solutions such as coordinate machines, optic, multisensor systems and software. ZEISS IQS continues its path of success by offering products and services to create innovation in all around the world.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <p>
  The role of a Field Service Specialist will involve:
 </p>
 <ul>
  <li>
   Providing the necessary services in regard to installation, preventive maintenance, upgrade, calibration, trouble-shooting in the customer premises
  </li>
  <li>
   Analyzing the customer needs and technical problems in a fast and accurate way, offering necessary solutions, and ensuring the customer satisfaction at the highest level
  </li>
  <li>
   Being key person for the trouble-shooting &ndash;
  </li>
  <li>
   Visiting the customers in order to analyze and resolve the problems
  </li>
  <li>
   Identifying the customers&rsquo; needs and sharing those with the relevant unit/s in the company
  </li>
  <li>
   Providing on-site and / or remote support for devices with the fault notification/s
  </li>
  <li>
   Dealing with the customer complaints and offering the best solution to the customer
  </li>
  <li>
   Providing service reports to be delivered on time and in desired standards
  </li>
  <li>
   Communicating effectively with all target groups companywide (sales, management, customers, customer support center etc.)
  </li>
  <li>
   Build and maintaining long-term customer relationships and achieving maximum customer satisfaction and retention by ensuring that customer devices work as they should.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Experience
  </strong>
 </p>
 <p>
  As a Field Service Specialist you will have:
 </p>
 <ul>
  <li>
   University degree (electric &ndash; electronic engineering, mechatronic engineering or similar fields)
  </li>
  <li>
   Minimum 1-3 year experience in a similar position in an international company
  </li>
  <li>
   Problem-solving skills
  </li>
  <li>
   Service minded way of working and good customer skills
  </li>
  <li>
   Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
  </li>
  <li>
   Willing to travel frequently
  </li>
  <li>
   Proficiency in Microsoft Office Applications
  </li>
  <li>
   Good communication skills, able to converse readily in English, both verbally and in writing.
  </li>
  <li>
   No military obligation for male candidates
  </li>
  <li>
   Valid driving licence and active driving experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Your ZEISS Recruiting Team:
 </p>
 <p>
  Joe Taroni
 </p>
 <p>
  _______________________________________________________________________________
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age or sexual orientation and identity.
  </em>
 </p>
 <p>
 </p>
</div>


Field Service Specialist

MINDPICKED

<div>
 <p>
  MINDPICKED is a new generation recruitment firm providing companies solutions in their search for talent, and talents opportunities to reach their potential.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We specialize in middle and senior management recruitment in various sectors and countless job functions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a
  <strong>
   Procurement Specialist
  </strong>
  for our client. Our client is a leading company in the energy sector.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering, Business Administration, International Trade, or a related field,
  </li>
  <li>
   Minimum 3 years of experience in procurement or supply chain operations,
  </li>
  <li>
   Proven experience with SAP ERP systems,
  </li>
  <li>
   Solid understanding of procurement processes, vendor management, and stock/material flow,
  </li>
  <li>
   Good command of English,
  </li>
  <li>
   Strong negotiation, organization, and communication skills,
  </li>
  <li>
   Analytical thinking and result-oriented mindset,
  </li>
  <li>
   Ability to work in a dynamic, fast-paced production environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Manage and execute procurement operations, including supplier sourcing, quotation analysis, and purchase order processing,
  </li>
  <li>
   Monitor critical stock levels and ensure timely procurement according to company policies,
  </li>
  <li>
   Maintain and update approved supplier lists, and evaluate new suppliers for potential inclusion,
  </li>
  <li>
   Execute purchases of approved materials and services, ensuring delivery according to required timelines,
  </li>
  <li>
   Prepare procurement-related documentation, draft service contracts, and obtain necessary approvals from legal and relevant departments,
  </li>
  <li>
   Coordinate with planning, production, quality, warehouse, and finance departments to align procurement with operational needs,
  </li>
  <li>
   Participate in acceptance processes for materials and services when necessary,
  </li>
  <li>
   Track KPIs, maintain reporting, and ensure compliance with procurement policies and regulatory requirements,
  </li>
  <li>
   Suggest improvements to increase efficiency, reduce costs, and enhance quality,
  </li>
  <li>
   Ensure compliance with occupational health &amp; safety, environmental, and sustainability standards.
  </li>
 </ul>
</div>


Procurement Specialist

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
As a Service Business Operation Specialist, you will play a pivotal role in driving operational excellence across the service lifecycle and will be at the heart of our service ecosystem by ensuring data integrity, digitalization, standardization, process efficiency, and customer satisfaction. it's a launchpad for developing deep expertise in service business operations. You&rsquo;ll gain exposure to international teams, sharpen your analytical and communication skills, and contribute to meaningful improvements in how we serve our customers.<br>
<br>
In this dynamic role, you will:<br>
<br>
<ul><li>Own the Installed Base Lifecycle: From asset registration to end-of-life, manage and maintain accurate records that power our service operations.</li><li>Ensure Data Accuracy &amp; Timely Billing: Enter and validate customer information, warranties, and contracts in our Service ERP system to enable precise billing for both contract and non-contract services.</li><li>Drive System Excellence: Support data remediation and updates in Service CRM and ServiceMax, and contribute to seamless Channel Partner/Distributor transitions.</li><li>Lead Data Quality Initiatives: Manage data cleanup, migration, and verification activities to uphold operational standards.</li><li>Collaborate Across Functions: Work closely with cross-functional teams to align on data accuracy and streamline service processes.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles&amp; Responsibilities</b></p><ul><li>
Load, update, and maintain GEHC customer service contracts and warranties in all applicable Service ERP systems, including additions, deletions, and modifications.</li><li>
Ensure timely and accurate system and tax legal billing for both contract and non-contract services as per customer requests, minimizing delays and discrepancies.</li><li>
Maintain database accuracy by supporting field teams, internal stakeholders, and external customers via phone and email.</li><li>
Collaborate with Field Service Sales, Service Delivery, Service Marketing, and Commercial teams to resolve technical and process-related challenges.</li><li>
Assist Finance and Cash Collection teams in resolving customer disputes, including concessions, penalties, write-offs, and credit notes.</li><li>
Initiate and drive process improvement projects to standardize operations and enhance efficiency.</li><li>
Support the transition of distributors to Channel Partner ServiceMax by preparing data, executing cleanup activities, and managing migration in coordination with multiple stakeholders.</li><li>
Provide quarterly visibility into contract and non-contract profitability, highlighting areas for pricing optimization.</li><li>
Assist Finance teams during month-end, quarter-end, and year-end closing processes.</li><li>
Deliver prompt and effective support for all contract and non-contract related customer inquiries.</li><li>
Complete all required Quality &amp; Compliance training within defined deadlines.</li><li>
Follow Quality Assurance processes by properly archiving all relevant documentation, including proposals, signed contracts, service reports, and invoices.</li><li>
Comply with GEHC&rsquo;s Quality Manual, Management System, Policies, Goals, and all applicable laws and regulations.</li></ul><p></p><p><b>
Required Qualifications &amp; Requirements</b></p><ul><li>
Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Engineering, or a related field.</li><li>
Minimum of 3 years of relevant professional experience in operations, service, or data management.</li><li>
Strong command of English, both written and verbal.</li><li>
Excellent organizational and time management skills.</li><li>
Proven ability to prioritize tasks, meet deadlines, and maintain attention to detail.</li><li>
Comfortable managing multiple tasks and adapting to changing priorities in a fast-paced environment.</li><li>
Ability to thrive in a dynamic, routine and high-volume work setting.</li><li>
Demonstrates a strong sense of urgency and ownership.</li><li>
Strong analytical and communication skills; able to engage effectively with internal and external stakeholders at all levels.</li><li>
Self-motivated with a proactive approach to problem-solving and decision-making.</li><li>
Focused on continuous improvement and eliminating non-value-added activities.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Service Business Operation Specialist

VLMedia

<div>
 <p>
  We are a rapidly growing, mobile-focused team reaching millions of smartphone users worldwide with our social network projects, available on AppStore, Google Play, and Web platforms. With over 200 million registered users in more than 100 countries and supporting 20 languages.
 </p>
 <p>
  We&rsquo;re looking for a passionate
  <strong>
   Purchasing Specialist
  </strong>
  to join our dynamic and supportive team. In this role, you will play a key part in ensuring efficient and effective procurement processes across the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   As part of our commitment to diversity and inclusion, we are considering applications from candidates with a minimum disability rate of 40%, in compliance with local laws.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What About Your Challenge:
  </strong>
 </p>
 <ul>
  <li>
   Support end-to-end procurement processes including request collection, quotation, evaluation, ordering, delivery follow-up, and invoice control,
  </li>
  <li>
   Negotiate contracts, terms, and pricing with suppliers to ensure optimal cost and quality,
  </li>
  <li>
   Implement cost-saving initiatives and contribute to overall procurement efficiency,
  </li>
  <li>
   Collaborate with internal departments to ensure timely and accurate fulfillment of purchasing needs,
  </li>
  <li>
   Support office and event-related procurement and logistics as needed.
  </li>
  <li>
   Track, document, and report all procurement activities through internal approval and reporting systems.
  </li>
  <li>
   Coordinate and manage business travel processes in accordance with company procedures, including booking, purchasing, and planning.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Are We Looking For:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Economics, Industrial Engineering, or a related field,
  </li>
  <li>
   Minimum 2 years of relevant experience,
  </li>
  <li>
   Strong knowledge of procurement processes, supplier management, and cost analysis,
  </li>
  <li>
   Excellent negotiation, communication, and analytical skills,
  </li>
  <li>
   Strong organizational and time management abilities,
  </li>
  <li>
   A proactive team player with a solution-oriented mindset,
  </li>
  <li>
   Fluent in English and able to communicate effectively is a big plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <ul>
  <li>
   Competitive salary and benefits package,
  </li>
  <li>
   Employee Loyalty Program (With our Loyalty Program, we are giving special apple products to our employees according to their years of service),
  </li>
  <li>
   1.5 hour lunch break,
  </li>
  <li>
   Exclusive time off policy; birthday leave, personal day leave, compassionate leave, doctor's visit leave, etc.,
  </li>
  <li>
   Health insurance including spouse and children,
  </li>
  <li>
   Opportunity to improve yourself technically and personally with peer training, conferences, seminars, and more,
  </li>
  <li>
   We value you and your work, not titles.
  </li>
 </ul>
 <p>
 </p>
</div>


Purchasing Specialist (Disabled)

Explore 79+ Service delivery specialist in Ankara this December. Find roles across top companies and apply now to boost your career.