business development specialist Jobs in Ankara

business development specialist

customer experience specialist/senior specialist Jobs in Ankara

customer experience specialist/senior specialist

customer service specialist Jobs in Ankara

customer service specialist

inside sales specialist

it specialist

service delivery specialist

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey
 
 
 
 Job Description
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 Key Responsibilities/essential Functions Include
 
 
 
 <ul>
 <li>
 Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
 </li>
 <li>
 Driving operational excellence on the service delivery processes under responsibility
 </li>
 <li>
 Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
 </li>
 <li>
 Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations
 </li>
 <li>
 Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
 </li>
 <li>
 Driving data analysis and business case development for key projects
 </li>
 <li>
 Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
 </li>
 <li>
 Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 Experience or familiarity with process management and/or continuous improvement
 </li>
 <li>
 Strong analytical and quantitative skills
 </li>
 <li>
 Experience on statistical and/or data management tools
 </li>
 <li>
 Proven ability to meet deadlines in a fast-paced changing environment
 </li>
 <li>
 Excellent planning, prioritization and organizational skills
 </li>
 <li>
 Excellent interpersonal and verbal &amp; written communication skills
 </li>
 <li>
 Demonstrated collaboration, negotiation and conflict resolution skills
 </li>
 <li>
 Analytical, problem solving &amp; root-cause analysis skills
 
 
 </li>
 </ul>
 
 Desired Characteristics
 
 
 
 <ul>
 <li>
 Process Management
 </li>
 <li>
 Customer Service
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Planning skills
 
 
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Service Delivery Specialist

Johnson Controls

<div>What you will do: 
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment. 
How you will do it:<ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul> 
What we look for:<ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul> 
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</div>

Customer Service Specialist

TechBiz Global GmbH

<div>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an IT Help Desk specialist specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.<div> 
What you will do: 
You are the control center of our IT service operations. 
Daily Responsibilities: 
<ul><li>Receive and Prioritize: Take incoming customer requests via phone, email, or ticket system and assess their urgency.</li><li>Schedule Technicians: Coordinate appointments for technicians, plan their assignments, and proactively track progress.</li><li>Sales Support: You coordinate and schedule appointments with new potential clients for our sales team.</li><li>Keep Operations Running: Ensure smooth daily business operations by monitoring open tickets and following up as needed.</li><li>Customer Communication: Serve as the main interface between customers and internal teams, providing updates and managing expectations.</li><li>Problem Solving: React quickly to emergencies or schedule changes and find solutions on the spot.</li></ul></div><div> 
Requirements: 
Must-Haves: 
✅ You love organization &ndash; planning, coordinating, and keeping track of multiple things at once energizes you. 
✅ Careful and structured work style &ndash; you're reliable and take ownership of your tasks. 
✅ Solution-oriented mindset &ndash; when problems arise, you find ways to fix them. 
✅ Strong service awareness &ndash; customer satisfaction is important to you. 
✅ Excellent communication skills &ndash; you can talk to customers and technicians clearly and professionally. 
✅ Team player attitude &ndash; you work well with others and support your colleagues. 
✅ German proficiency (B1+ minimum) &ndash; you can communicate effectively with German-speaking customers and colleagues. 
Nice to Have: 
<ul><li>Previous experience in dispatcher, coordinator, or customer service roles.</li><li>Familiarity with ticketing systems or dispatch software.</li></ul> 

What We Offer 
<ul><li>100% Remote Work: Work from where you are comfortable (e.g., Georgia, Poland, Romania, or anywhere in Europe). No commute.</li><li>Full-Time Position: A stable, permanent job with regular hours.</li><li>Flexible Working Hours: Standard hours are usually between 8:00 AM and 6:00 PM (CET/German time). We can discuss the exact schedule.</li><li>Professional Onboarding: We will teach you everything you need to know about our systems and processes.</li><li>Long-Term Stability: We are looking for a long-term team member, not a short-term freelancer.</li></ul></div></div>

IT Help Desk Specialist(German speaking)

<div>
 
 
 
 About Zes &amp; Electrip
 
 
 
 
 Since 2018,
 
 Zes
 
 aims to help electric vehicle users and speed up the electric vehicle revolution in Turkey with its intracity and intercity stations. Besides the fast-charging services offered at open public spaces, upon demand, station installation is also available for users&rsquo; homes and offices. Zes is new, clean, and fast energy of the roads, with more than 4.000 fast charging stations all over Turkey. Powered by 100% renewable energy.
 
 
 Our Global brand,
 
 Electrip
 
 excels in charging point operations and energy efficiency services as a fresh brand. Having two strong pillars on energy and infrastructure; Electrip aims to contribute for a better world in line with Sustainable Development Goals (SDG). Electrip is dedicated to the development of innovative solutions to meet the needs of the present and shape the future, continuously expanding its service solutions and refining its customer-centered approach.
 
 
 To work on software solutions for both Zes and Electrip brands, we are looking for a
 
 Software Technical Product Management Senior Specialist (Mobile Applications)
 
 located in Ankara. This is an exciting opportunity to be part of a fast-growing, innovative environment and play a leading role in the expanding electric vehicle (EV) market.
 
 
 
 
 
 
 
 What You'll Be Doing
 
 
 
 
 
 
 
 As the
 
 Software Technical Product Management Senior Specialist (Mobile Applications)
 
 , you will take ownership of our mobile application planning, and execution. You will be based in Ankara and will report to
 
 Software Technical Product Management Executive (Mobile Applications)
 
 in Technology and Digital Solutions Directorate.
 
 
 
 
 
 
 
 Your main responsibilities will include, but aren&rsquo;t limited to:
 
 
 
 <ul>
 <li>
 Lead the implementations of our EV charging station mobile applications.
 </li>
 <li>
 Work closely with product management teams, regional teams to understand local needs and seek for global best practices/use cases to define and manage the short and long-term product roadmap, review continuously to keep it up to date.
 </li>
 <li>
 Collaborate closely with technical teams and third-party developers to ensure technical requirements and architecture are clearly defined.
 </li>
 <li>
 Work with the project manager to define the mobile application project strategy and delivery schedule.
 </li>
 <li>
 Responsible for the overall coordination, implementation, execution and control of mobile apps.
 </li>
 <li>
 Plan, execute, and oversee User Acceptance Testing (UAT) to ensure product quality before release.
 </li>
 <li>
 Ensuring the project is executed on time and meets quality standards.
 </li>
 <li>
 Manage integrations between mobile applications (native) and backend systems.
 </li>
 <li>
 Analyze and prioritize product backlog.
 </li>
 <li>
 Prepare the necessary functional requirements and tasks for the project and regularly compare competitors.
 </li>
 <li>
 Coordinate and manage product development with internal departments and all stakeholders.
 </li>
 <li>
 Identify and manage project-related risks and estimate their potential impact.
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field (or equivalent experience).
 </li>
 <li>
 4+ years of experience in software product development as a Product Owner, Business/Technical Analyst, Project Manager, Product Manager, or similar role.
 </li>
 <li>
 Proven track record in mobile application development projects (native or hybrid) and backend integrations
 </li>
 <li>
 Experienced or knowledge in mobile application development (Native (iOS, Android)) and optimizing mobile user experience (UX)
 </li>
 <li>
 Good understanding about backend, mobile technologies and technical integrations
 </li>
 <li>
 Used to working with IT Teams
 </li>
 <li>
 Deep knowledge of Agile, Scrum methodology, use case and user story
 </li>
 <li>
 Strong leadership skills, with the ability to work in cross-functional teams
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Strong ability to simplify and clearly communicate complex technical concepts.
 </li>
 <li>
 Hands-on experience gathering business requirements and collaborating with teams.
 </li>
 <li>
 Ability to set KPI&rsquo;s and monitor, evaluate regularly to effectively manage products&rsquo; time to market,
 </li>
 <li>
 Being able to think analytically, practical and result-oriented with strong problem-solving skills.
 </li>
 <li>
 Data-driven decision-making approach.
 </li>
 <li>
 Excellent written and verbal communication skills in English.
 </li>
 <li>
 Familiarity with Agile/Scrum principles and tools such as Jira, Confluence, or Azure DevOps.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in
 
 EV charging, energy, or mobility sector
 
 .
 </li>
 <li>
 Knowledge of
 
 UX/UI best practices
 
 for mobile.
 </li>
 <li>
 Familiarity with
 
 Firebase, App Center, or similar analytics tools
 
 .
 </li>
 </ul>
 
 
</div>

Software Technical Product Management Senior Specialist (Mobile Apps)

<div>
 
 
 
 About Zes
 
 
 
 
 
 
 
 Since 2018, Zes aims to help electric vehicle users and speed up the electric vehicle revolution in Turkey with its intracity and intercity stations. Besides the fast-charging services offered at open public spaces, upon demand, station installation is also available for users&rsquo; homes and offices. Zes is new, clean, and fast energy of the roads, with more than 4.000 fast charging stations all over Turkey. Powered by 100% renewable energy.
 
 
 Our Global brand, Electrip excels in charging point operations and energy efficiency services as a fresh brand. Having two strong pillars on energy and infrastructure; Electrip aims to contribute for a better world in line with Sustainable Development Goals (SDG). Electrip is dedicated to the development of innovative solutions to meet the needs of the present and shape the future, continuously expanding its service solutions and refining its customer-centered approach.
 
 
 To work on software products for both Zes and Electrip brands, we are looking for an
 
 Software Product Management Senior Specialist located in Ankara
 
 . It is an opportunity to join a fast-growing and innovative business and be at the forefront of the growing EV market.
 
 
 
 
 
 
 
 
 
 
 What You'll Be Doing
 
 
 
 
 You will take ownership of the mobile product experience, ensuring that our EV charging mobile applications deliver seamless, intuitive, and user-centered digital journeys.
 
 
 You&rsquo;ll collaborate closely with design, technical product management, and business teams to enhance the mobile experience from concept to launch and beyond.
 
 
 
 
 
 
 Your main responsibilities will include, but are not limited to:
 
 
 
 
 
 <ul>
 <li>
 Support the definition and execution of the mobile product roadmap in line with business goals and customer needs.
 </li>
 <li>
 Collaborate with UI/UX designers to translate customer journeys into intuitive mobile experiences, using Figma and modern design best practices.
 </li>
 <li>
 Monitor product backlogs and development progress in Jira to ensure alignment with roadmap priorities and delivery timelines.
 </li>
 <li>
 Support UAT (User Acceptance Testing) activities, validate feature readiness, and ensure delivery quality before each release.
 </li>
 <li>
 Coordinate feature launch processes, ensuring timely communication and alignment across all related teams.
 </li>
 <li>
 Track and analyze product performance post-launch, gathering actionable insights for continuous improvement.
 </li>
 <li>
 Continuously monitor innovation trends and user experience benchmarks across industries to identify relevant best practices and emerging ideas that can inspire product enhancements.
 </li>
 <li>
 Prepare and maintain clear documentation such as feature briefs, scope definitions, and user flow diagrams.
 </li>
 <li>
 Collaborate with Technical Product Management teams to ensure functional and seamless mobile-backend integration.
 </li>
 <li>
 Provide inputs to Marketing and Operational support teams during feature launches to highlight user benefits and value propositions.
 </li>
 <li>
 Examine customer and business feedbacks/complaints, identify key insights and provide preliminary findings to accelerate solution process
 </li>
 </ul>
 
 
 
 
 
 You&rsquo;ll be an integral part of shaping the digital face of our EV charging ecosystem, creating mobile products that empower a sustainable and connected future.
 
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering (preferably industrial engineering or a related field),
 </li>
 <li>
 4+ years of experience in software or mobile product management, business analysis, or digital project management.
 </li>
 <li>
 Own and deeply understand end-to-end mobile user flows and processes, ensuring seamless and consistent experiences across all journeys.
 </li>
 <li>
 Experience in the overall coordination and implementation of product management activities and effective roadmap execution,
 </li>
 <li>
 Strong understanding of mobile app ecosystems (iOS &amp; Android) and release management processes.
 </li>
 <li>
 Familiarity with UI/UX design principles and ability to collaborate effectively using Figma or similar design tools.
 </li>
 <li>
 Experience supporting UAT processes, documenting test results, and tracking post-launch feedback.
 </li>
 <li>
 Experience monitoring product progress and status via Jira or similar tools.
 </li>
 <li>
 Analytical mindset with a focus on turning data and feedback into actionable product insights.
 </li>
 <li>
 Strong communication and presentation skills in English.
 </li>
 <li>
 Ability to work cross-functionally and drive alignment across technical and non-technical teams.
 </li>
 <li>
 Experience in payment systems, digital wallets, or loyalty solutions is a plus.
 </li>
 <li>
 Knowledge of EV charging, e-mobility, or energy technologies is a plus.
 </li>
 <li>
 Familiarity with Agile/Scrum principles is a plus.
 </li>
 <li>
 Understanding of EV charging infrastructure and electric mobility concepts is a plus.
 </li>
 </ul>
 
 
</div>

Product Management Senior Specialist (Mobile App & Backend)

<div>What you will do 
As an Inside Sales Specialist, you will play a crucial role in driving our customer acquisition and revenue growth goals. Reporting to the Sales Manager - Fire Suppression Products, you will thrive in a fast-paced environment where your contributions directly enhance our customer experience. 
 
How you will do it 
In this role, you will identify the required products based on customer needs, enter data into the SAP system, generate quotes for new and existing sales orders, and review detailed specifications to determine the precise build for applications. You will coordinate order processing, act as a liaison among customers and internal departments, field technical inquiries, and foster strong customer relationships. For more complex queries, you will collaborate with support personnel to deliver timely solutions. 
 
You should be a proactive self-starter with a knack for problem-solving, driven by data and analytics. Your ability to communicate technical concepts effectively to non-technical audiences, paired with a customer-focused mindset, will be key to your success. 
 
What we look for 
Required<ul><li>
Bachelor's degree in a relevant field</li><li>
Fluency in English &ndash; written, spoken, and reading</li><li>
Completion of military service for male candidates</li></ul>
Preferred<ul><li>
Previous experience in sales support</li><li>
Familiarity with SAP</li></ul></div>

Inside Sales Specialist

PerkinElmer

<div>Job Description
PerkinElmer is looking for a highly motivated, experienced sales support professional to accelerate the growth of our Perten and Delta laboratory instruments that test quality and performance in the Food Industry.
Our Team
Perten, a part of PerkinElmer&rsquo;s Food Solutions business, has a rich 60-year legacy of providing leading testing instrumentation to the food industry, including near-infrared, process NIR, and rheology solutions.
Job Responsibilities<ul><li>
Preparing quotations, sending and tracking</li><li>
Preparing of sales documents, order forms, customer registrations, all communications with customer care</li><li>
Preparing delivery docs, sending and tracking</li><li>
Reporting the issued delivery notes of the orders to Customer Care for issuing invoices</li><li>
Creating order and tracking</li><li>
Follow-up Customs procedures in Turkey</li><li>
Providing documents and information requested by Turkey customs</li><li>
Ensure warehouse coordination during the delivery process, proper document flow and accuracy of documents</li><li>
Keeping track of invoices and reporting e-archive invoices to customers</li><li>
Keeping records of sales orders, entering each sales order/invoice into order tracking</li><li>
Monitoring the delivery status of products for dealers/customers and tracking product delivery</li><li>
Monitoring customers/dealers account status, payments and overdue tracking, sending regular reports every week to the management</li><li>
Keeping records and tracking of our stock equipment, inventory count and reporting to management</li><li>
Tracking vendor payments, filling out vendor registration forms</li><li>
Provide troubleshooting assistance for customer orders, account statuses and relevant problems</li><li>
Creating Contract/Quote for service contracts in SAP, entering contracts and sending and them to CC for invoicing</li><li>
Keeping track of service contracts and service orders invoices</li><li>
Carrying out transactions in SAP for returns and warranty replacement parts, returning and tracking defective parts to the Belgian Warehouse</li><li>
Provide data and guides to help the service team</li><li>
Manage and provide the office/administrative works, administrative assistance</li><li>
Providing company documents</li><li>
Getting the necessary works done in the office and following it up</li><li>
Carrying out and monitoring all requested marketing activities</li><li>
Making the necessary registrations and other procedures for the fairs, congress and business meetings</li><li>
Working with the marketing team and managing the process of graphics such as booth images, social post images and e-mail banners</li></ul>
Your profile:<ul><li>
Bachelor's Degree</li><li>
3+ years of experience in a similar position.</li><li>
Demonstrated ability to establish and maintain relationships at a high level within large strategic accounts.</li><li>
Professional</li><li>
High Integrity Standards</li><li>
Result oriented: combination of a high level of independence but also being able to be part of a sales team.</li><li>
Excellent planning and organizational skills</li><li>
Problem solving abilities</li><li>
Excellent written, verbal communication and presentation skills.</li><li>
Very good written and spoken English.</li><li>
Self-motivated and energetic with a results-focused approach to achieving daily goals/activities.</li><li>
Aptitude to learn new systems and retain technical information.</li></ul></div>

Customer Support and Office Administrative

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