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service delivery specialist

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles and Responsibilities</b></p><p></p><div><div><div><div><div><div><div><div><div><p>
Key responsibilities/essential functions include:</p><ul><li><p>
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues</p></li><li><p>
Driving operational excellence on the service delivery processes under responsibility</p></li><li><p>
Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.</p></li><li><p>
Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations</p></li><li><p>
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction</p></li><li><p>
Driving data analysis and business case development for key projects</p></li><li><p>
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service</p></li><li><p>
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis</p></li></ul></div></div></div></div></div></div></div></div></div><p><b>
Required Qualifications</b></p><ul><li><p>
Bachelor&rsquo;s Degree</p></li><li><p>
Experience or familiarity with process management and/or continuous improvement</p></li><li><p>
Strong analytical and quantitative skills</p></li><li><p>
Experience on statistical and/or data management tools</p></li><li><p>
Proven ability to meet deadlines in a fast-paced changing environment</p></li><li><p>
Excellent planning, prioritization and organizational skills</p></li><li><p>
Excellent interpersonal and verbal &amp; written communication skills</p></li><li><p>
Demonstrated collaboration, negotiation and conflict resolution skills</p></li><li><p>
Analytical, problem solving &amp; root-cause analysis skills</p></li></ul><p><b>
Desired Characteristics</b></p><p></p><ul><li><p>
Process Management</p></li><li><p>
Customer Service</p></li><li><p>
Communication skills</p></li><li><p>
Negotiation skills</p></li><li><p>
Planning skills</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Service Delivery Specialist

<div>
 <strong>
  Job Description Summary
  <br/>
  <br/>
 </strong>
 Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Roles and Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities/essential Functions Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
  </li>
  <li>
   Driving operational excellence on the service delivery processes under responsibility
  </li>
  <li>
   Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
  </li>
  <li>
   Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations
  </li>
  <li>
   Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
  </li>
  <li>
   Driving data analysis and business case development for key projects
  </li>
  <li>
   Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
  </li>
  <li>
   Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree
  </li>
  <li>
   Experience or familiarity with process management and/or continuous improvement
  </li>
  <li>
   Strong analytical and quantitative skills
  </li>
  <li>
   Experience on statistical and/or data management tools
  </li>
  <li>
   Proven ability to meet deadlines in a fast-paced changing environment
  </li>
  <li>
   Excellent planning, prioritization and organizational skills
  </li>
  <li>
   Excellent interpersonal and verbal &amp; written communication skills
  </li>
  <li>
   Demonstrated collaboration, negotiation and conflict resolution skills
  </li>
  <li>
   Analytical, problem solving &amp; root-cause analysis skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Characteristics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process Management
  </li>
  <li>
   Customer Service
  </li>
  <li>
   Communication skills
  </li>
  <li>
   Negotiation skills
  </li>
  <li>
   Planning skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   <strong>
    Additional Information
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <strong>
  Relocation Assistance Provided:
 </strong>
 No
</div>


Eaton

<div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p><b>
Position Overview</b><br>
The EMEA Sales Development Learning Specialist plays a key role in supporting the development and execution of learning journeys across Eaton&rsquo;s sales teams in the EMEA region. This role focuses on onboarding, everboarding, and upskilling initiatives, with a strong emphasis on digitization and automation of the learning portfolio. The specialist will work closely with the central sales development team to ensure full alignment with central programs, systems, and standards, and to localize initiatives such as techno-commercial knowledge development, sales enablement system adoption, and value selling development. A particular focus will be placed on enhancing value selling skills across the sales organization.</p><div><b><br>
Key Responsibilities:</b><br>
<br>
<ul><li><b>Learning Journey Development</b></li><li>Support the design and delivery of onboarding, everboarding, and upskilling programs.</li><li>Promote personal productivity, digital literacy, and selling skills through targeted learning initiatives.</li><li>Drive the digitization and automation of learning content and experiences.</li><li>Emphasize the development of value selling capabilities throughout all learning journeys.</li></ul></div><div><ul><li><br>
<b> Content Creation &amp; Delivery</b></li><li>Collaborate with subject matter experts to develop and deliver engaging learning content.</li><li>Translate complex technical and commercial information into user-friendly materials.</li><li>Deliver Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT), and coaching sessions.</li></ul></div><div><ul><li><br>
<b>Localization &amp; Alignment</b></li><li>Ensure full alignment with regional standard sales development programs, systems, and standards.</li><li>Work closely with the central sales development team to localize key initiatives.</li><li>Support adoption of techno-commercial knowledge development, sales enablement systems, and value selling strategies.</li></ul></div><div><ul><li><br>
<b>Collaboration &amp; Stakeholder Engagement</b></li><li>Collaborate with other regional and global learning and development and sales enablement teams.</li><li>Partner with Sales Operations, Product Divisions, and Marketing to support strategic initiatives.</li><li>Potentially, manage external vendors when needed to deliver specialized training programs.</li></ul></div><div><ul><li><br>
<b> Program Support &amp; Reporting</b></li><li>Track training delivery metrics, feedback, and impact on sales KPIs.</li><li>Provide regular updates to stakeholders and seek continuous improvement opportunities.</li><li>Ensure alignment with Eaton&rsquo;s leadership model: Thinks &amp; Acts Strategically, Builds Organizational Capability, Gets Results, Enables Digital Mindset.</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree in Business, Engineering, or a related field</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Fluent in English and preferably in German, French, Spanish or Italian.</li><li>
Strong communication and presentation skills.</li><li>
Willingness to travel across EMEA (up to 25%)</li><li>
Experience in instructional design, adult learning principles, and training delivery.</li><li>
Experience in sales or sales development roles.</li><li>
Experience in technical content creation and localization.</li><li>
High IT literacy, especially with CRM and sales enablement tools.</li><li>
Ability to challenge existing practices and bring innovative learning strategies</li></ul></div></div></div></div><p></p>

EMEA Sales Development Learning Specialist

<div>
 <strong>
  Job Description Summary
  <br/>
  <br/>
 </strong>
 Leads the Turkiye and Iran service LCT ensuring operational excellence through the development of a world-class services organization &amp; function. Drives Services execution, customer satisfaction, field management and achievement of business metrics, cash collection management and productivity.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Roles and Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define and own the execution of the regional services growth playbook / session II focusing on CM growth and service delivery excellence.
  </li>
  <li>
   Analyze and understand the competition - ensure delivery is aligned to service sales strategy
  </li>
  <li>
   Define and drive overall customer satisfaction indicators and levels.
  </li>
  <li>
   Build a working environment which values teamwork to the overall benefit of customer satisfaction and growth. Support large strategic deals in regions and POS strategy
  </li>
  <li>
   Assess resources needed to fulfill business plans. Continuously enhance domain expertise in the field through professional training and certification programs for FSE&rsquo;s.
  </li>
  <li>
   With Service Delivery team, drive and develop operational and financial growth initiatives and targets, cost control measures and process improvements.
  </li>
  <li>
   Develop metrics on field service profitability and resource models to maximize productivity.
  </li>
  <li>
   Build long-term relationship with key customers; provide leadership and direction in crucial customer interfaces. Strengthen GEHC image with luminaries.
  </li>
  <li>
   Own customer CSO escalations and drive for fast and effective resolution. In conjunction with Region Product Managers (equipment sales)
  </li>
  <li>
   Assess the effectiveness of service delivery through NPS, benchmarking, and best practice sharing (applied time, time to repair, fix right first time, &hellip;etc.) and address main opportunities.
  </li>
  <li>
   Own and drive execution of FMIs, end of product life strategy in coordination with leadership team. Escalate the needs for the region (Design for serviceability, CSO, FMI, quality&hellip;).
  </li>
  <li>
   Provide leadership for simplification of processes and Lean initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree &ndash; Business, Finance, Commercial, or Engineering.
  </li>
  <li>
   15+ years operational leadership experience in Services, Technical Operations or Healthcare
  </li>
  <li>
   Excellent analytical and problem-solving skills: ability to clearly link financial results to operational performance, driving positive change.
  </li>
  <li>
   Experience in leading large cross functional teams to achieve business goals.
  </li>
  <li>
   Structured and analytical
  </li>
  <li>
   Strong communication skills to synthesize complex issues and communicate into simple messages.
  </li>
  <li>
   Ability to build C level long term relationships
  </li>
  <li>
   Demonstrated GE Healthcare Cultural Operating Principles.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Quality And EHS Specific Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Aware of and complies with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  </li>
  <li>
   Completes all planned Quality &amp; Compliance training within the defined deadlines.
  </li>
  <li>
   Identifies and reports any quality or compliance concerns and take immediate corrective action as required.
  </li>
  <li>
   Proactively simplifies the work instructions, procedures and processes to drive continuous improvement of the Quality Management System.
  </li>
  <li>
   Insure completion of all field modifications instructions (FMI&rsquo;s) within prescribed timeframe.
  </li>
  <li>
   Aware of and complies with EHS Policies and applicable laws and regulations as they apply to this job type/position. Completes all planned EHS training within the defined deadlines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inclusion and Diversity
  <br/>
  <br/>
 </strong>
 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 <br/>
 <br/>
 <strong>
  Behaviors
  <br/>
  <br/>
 </strong>
 We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash; always with unyielding integrity.
 <br/>
 <br/>
 <strong>
  Total Rewards
  <br/>
  <br/>
 </strong>
 Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
 <br/>
 <br/>
 <strong>
  <strong>
   <strong>
    Additional Information
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <strong>
  Relocation Assistance Provided:
 </strong>
 Yes
 <br/>
 <br/>
</div>


Services General Manager, Turkiye & Iran

INTEC Energy Solutions

<div>
 <p>
  INTEC Energy Solutions delivers best-in-class services in Engineering, Procurement, Construction (EPC), Battery Energy Storage Systems (BESS), Development, Consultancy, and Operation &amp; Maintenance, along with New Energy Solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  With a globally experienced team, INTEC has managed over 190 projects and achieved an impressive installed and secured capacity of 3.9 GWp. Headquartered in the United Kingdom, INTEC also operates offices in Germany, T&uuml;rkiye, Australia, New Zealand, Azerbaijan, Romania, and Mauritius, with plans for further expansion.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an international company we are looking for a
  <strong>
   Procurement Engineer.
  </strong>
  in Ankara / T&uuml;rkiye
  <strong>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DESCRIPTION
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Creating a base RFQ by checking electrical projects,
  </li>
  <li>
   Monitoring project timelines and issuing purchase orders to meet delivery requirements,
  </li>
  <li>
   Obtaining quotes and conducting quote analysis,
  </li>
  <li>
   Having the capacity to technically review offers,
  </li>
  <li>
   Effectively lead continuous improvement projects,
  </li>
  <li>
   Assuring purchased product costs and Outline Agreements are accurately established and maintained in ERP,
  </li>
  <li>
   Monitoring and driving supplier OTD performance by leveraging open p/o report,
  </li>
  <li>
   Engaging corporate quality, business unit(s), and suppliers in the First Article Inspection process (FAI) to support product changes,
  </li>
  <li>
   Effectively manage supplier selection to meet quality, service, delivery, cost, risk mitigation, and supplier capabilities to meet requirements,
  </li>
  <li>
   Hosting supplier project meetings and issuing meeting notes with action items, due dates, and ownership,
  </li>
  <li>
   Actively negotiating with suppliers to address quality, delivery, price, or service discrepancies,
  </li>
  <li>
   Identify potential suppliers based on project requirements,
  </li>
  <li>
   Act as a point of contact between the company and suppliers,
  </li>
  <li>
   Negotiate contracts, terms, and deadlines with vendors and suppliers,
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Elect. Electronic Engineering, from a reputable university,
  </li>
  <li>
   2-4 years of experience in construction procurement,
  </li>
  <li>
   Good command of written and spoken English,
  </li>
  <li>
   Having reporting skill and basic use of Autocad, MS Office,
  </li>
  <li>
   Having sufficient technical knowledge to make technical purchasing, be able to interpret SLD and electrical projects, and have the technical ability to evaluate whether the offers received are suitable for the project needs,
  </li>
  <li>
   Extensive experience working in the procurement department in an operations and manufacturing field,
  </li>
  <li>
   Excellent written and verbal communication skills, with the ability to succinctly summarize information and provide the detail necessary to take tasks through to completion,
  </li>
  <li>
   Strong interpersonal skills, must be willing to regularly engage in-person and over the phone with internal stakeholders and suppliers,
  </li>
  <li>
   Excellent multitasking skills with the ability to work across multiple software platforms, experience working in a fast-paced and deadline-driven environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Procurement Engineer

Gizli

<div>
 <p>
  Experienced Contract Specialist with an engineering background and over 7 years of professional experience, including more than 4 years focused on contract management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Skilled in drafting, negotiating, executing, and administering contracts in both Turkish and English.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Proven ability to manage multiple tasks simultaneously in dynamic environments. Strong communication and presentation skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experienced with FIDIC and LOGIC contract types is a strong asset.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Proficient in preparing and reviewing bilingual (Turkish-English) contractual documents and correspondence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Demonstrates high-level problem-solving, risk assessment, and stakeholder communication abilities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Fluent in English
  </strong>
  (written and spoken) with a solid command of legal and commercial terminology.
 </p>
</div>


Senior Contract Specialist

Alibaba Cloud

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  1. Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation of IDC, and continuously optimize and improve to support the business operations of the department;
 </p>
 <p>
  2. Responsible for responding to and handling Ali IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults;
 </p>
 <p>
  3. Responsible for establishing efficient cooperative relations with local government departments and completing the compliance operation requirements assigned by government departments;
 </p>
 <p>
  4. Undertake on-site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams;
 </p>
 <p>
  5. Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance ecological team management and assessment of the IDC on-site operation and maintenance team;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <p>
  1. Bachelor&rsquo;s degree in Electrical or Mechanical Engineering.
 </p>
 <p>
  2. 5+ total relevant years of experience with 3+ years of experience in global, large-scale data center operations (10+MW) as a team leader, managing a team of more than 15 people.
 </p>
 <p>
  3. Deep knowledge of data center IT operations.
 </p>
 <p>
  4. Functional knowledge of cloud technologies and architectures, along with IT service delivery principles and best practices.
 </p>
 <p>
  5. Highly driven, self-managed individual with extensive experience in problem analysis and critical thinking.
 </p>
 <p>
  6. Knowledge of data center construction procedures.
 </p>
 <p>
  7. Ability to travel domestically and internationally as needed (25% to 50%+ at times).
 </p>
 <p>
  8. Proficiency with Excel and PowerPoint required.
 </p>
 <p>
  9. Bilingual proficiency in Mandarin Chinese is a must, as the role requires coordination with the headquarters in China.
 </p>
</div>


IT Operations Manager, Data Center

Explore 69+ Service delivery specialist in Ankara this October. Find roles across top companies and apply now to boost your career.

69 service delivery specialist jobs IN Ankara

Service Delivery Specialist

Service Delivery Specialist

EMEA Sales Development Learning Specialist

Services General Manager, Turkiye & Iran

Procurement Engineer

Senior Contract Specialist

IT Operations Manager, Data Center