service business operation specialist Jobs in Ankara

service business operation specialist

inside sales specialist

order management specialist Jobs in Ankara

order management specialist

customer service specialist

Johnson Controls

<div>What you will do: 
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment. 
How you will do it:<ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul> 
What we look for:<ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul> 
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</div>

Customer Service Specialist

<div>What you will do 
As an Inside Sales Specialist, you will play a crucial role in driving our customer acquisition and revenue growth goals. Reporting to the Sales Manager - Fire Suppression Products, you will thrive in a fast-paced environment where your contributions directly enhance our customer experience. 
 
How you will do it 
In this role, you will identify the required products based on customer needs, enter data into the SAP system, generate quotes for new and existing sales orders, and review detailed specifications to determine the precise build for applications. You will coordinate order processing, act as a liaison among customers and internal departments, field technical inquiries, and foster strong customer relationships. For more complex queries, you will collaborate with support personnel to deliver timely solutions. 
 
You should be a proactive self-starter with a knack for problem-solving, driven by data and analytics. Your ability to communicate technical concepts effectively to non-technical audiences, paired with a customer-focused mindset, will be key to your success. 
 
What we look for 
Required<ul><li>
Bachelor's degree in a relevant field</li><li>
Fluency in English &ndash; written, spoken, and reading</li><li>
Completion of military service for male candidates</li></ul>
Preferred<ul><li>
Previous experience in sales support</li><li>
Familiarity with SAP</li></ul></div>

Inside Sales Specialist

GE HealthCare

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
As a Service Business Operation Specialist, you will play a pivotal role in driving operational excellence across the service lifecycle and will be at the heart of our service ecosystem by ensuring data integrity, digitalization, standardization, process efficiency, and customer satisfaction. it's a launchpad for developing deep expertise in service business operations. You&rsquo;ll gain exposure to international teams, sharpen your analytical and communication skills, and contribute to meaningful improvements in how we serve our customers. 
 
In this dynamic role, you will: 
 
<ul><li>Own the Installed Base Lifecycle: From asset registration to end-of-life, manage and maintain accurate records that power our service operations.</li><li>Ensure Data Accuracy &amp; Timely Billing: Enter and validate customer information, warranties, and contracts in our Service ERP system to enable precise billing for both contract and non-contract services.</li><li>Drive System Excellence: Support data remediation and updates in Service CRM and ServiceMax, and contribute to seamless Channel Partner/Distributor transitions.</li><li>Lead Data Quality Initiatives: Manage data cleanup, migration, and verification activities to uphold operational standards.</li><li>Collaborate Across Functions: Work closely with cross-functional teams to align on data accuracy and streamline service processes.</li></ul><h1 class="jobSectionHeader">
Job Description</h1>
Roles&amp; Responsibilities<ul><li>
Load, update, and maintain GEHC customer service contracts and warranties in all applicable Service ERP systems, including additions, deletions, and modifications.</li><li>
Ensure timely and accurate system and tax legal billing for both contract and non-contract services as per customer requests, minimizing delays and discrepancies.</li><li>
Maintain database accuracy by supporting field teams, internal stakeholders, and external customers via phone and email.</li><li>
Collaborate with Field Service Sales, Service Delivery, Service Marketing, and Commercial teams to resolve technical and process-related challenges.</li><li>
Assist Finance and Cash Collection teams in resolving customer disputes, including concessions, penalties, write-offs, and credit notes.</li><li>
Initiate and drive process improvement projects to standardize operations and enhance efficiency.</li><li>
Support the transition of distributors to Channel Partner ServiceMax by preparing data, executing cleanup activities, and managing migration in coordination with multiple stakeholders.</li><li>
Provide quarterly visibility into contract and non-contract profitability, highlighting areas for pricing optimization.</li><li>
Assist Finance teams during month-end, quarter-end, and year-end closing processes.</li><li>
Deliver prompt and effective support for all contract and non-contract related customer inquiries.</li><li>
Complete all required Quality &amp; Compliance training within defined deadlines.</li><li>
Follow Quality Assurance processes by properly archiving all relevant documentation, including proposals, signed contracts, service reports, and invoices.</li><li>
Comply with GEHC&rsquo;s Quality Manual, Management System, Policies, Goals, and all applicable laws and regulations.</li></ul>
Required Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Engineering, or a related field.</li><li>
Minimum of 3 years of relevant professional experience in operations, service, or data management.</li><li>
Strong command of English, both written and verbal.</li><li>
Excellent organizational and time management skills.</li><li>
Proven ability to prioritize tasks, meet deadlines, and maintain attention to detail.</li><li>
Comfortable managing multiple tasks and adapting to changing priorities in a fast-paced environment.</li><li>
Ability to thrive in a dynamic, routine and high-volume work setting.</li><li>
Demonstrates a strong sense of urgency and ownership.</li><li>
Strong analytical and communication skills; able to engage effectively with internal and external stakeholders at all levels.</li><li>
Self-motivated with a proactive approach to problem-solving and decision-making.</li><li>
Focused on continuous improvement and eliminating non-value-added activities.</li></ul><h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

Service Business Operation Specialist

<div>
 
 Job Description Summary
 
 
 
 As a Service Business Operation Specialist, you will play a pivotal role in driving operational excellence across the service lifecycle and will be at the heart of our service ecosystem by ensuring data integrity, digitalization, standardization, process efficiency, and customer satisfaction. it's a launchpad for developing deep expertise in service business operations. You&rsquo;ll gain exposure to international teams, sharpen your analytical and communication skills, and contribute to meaningful improvements in how we serve our customers.
 
 
 
 In This Dynamic Role, You Will
 
 
 
 <ul>
 <li>
 Own the Installed Base Lifecycle: From asset registration to end-of-life, manage and maintain accurate records that power our service operations.
 </li>
 <li>
 Ensure Data Accuracy &amp; Timely Billing: Enter and validate customer information, warranties, and contracts in our Service ERP system to enable precise billing for both contract and non-contract services.
 </li>
 <li>
 Drive System Excellence: Support data remediation and updates in Service CRM and ServiceMax, and contribute to seamless Channel Partner/Distributor transitions.
 </li>
 <li>
 Lead Data Quality Initiatives: Manage data cleanup, migration, and verification activities to uphold operational standards.
 </li>
 <li>
 Collaborate Across Functions: Work closely with cross-functional teams to align on data accuracy and streamline service processes.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 
 Roles&amp; Responsibilities
 
 
 
 <ul>
 <li>
 Load, update, and maintain GEHC customer service contracts and warranties in all applicable Service ERP systems, including additions, deletions, and modifications.
 </li>
 <li>
 Ensure timely and accurate system and tax legal billing for both contract and non-contract services as per customer requests, minimizing delays and discrepancies.
 </li>
 <li>
 Maintain database accuracy by supporting field teams, internal stakeholders, and external customers via phone and email.
 </li>
 <li>
 Collaborate with Field Service Sales, Service Delivery, Service Marketing, and Commercial teams to resolve technical and process-related challenges.
 </li>
 <li>
 Assist Finance and Cash Collection teams in resolving customer disputes, including concessions, penalties, write-offs, and credit notes.
 </li>
 <li>
 Initiate and drive process improvement projects to standardize operations and enhance efficiency.
 </li>
 <li>
 Support the transition of distributors to Channel Partner ServiceMax by preparing data, executing cleanup activities, and managing migration in coordination with multiple stakeholders.
 </li>
 <li>
 Provide quarterly visibility into contract and non-contract profitability, highlighting areas for pricing optimization.
 </li>
 <li>
 Assist Finance teams during month-end, quarter-end, and year-end closing processes.
 </li>
 <li>
 Deliver prompt and effective support for all contract and non-contract related customer inquiries.
 </li>
 <li>
 Complete all required Quality &amp; Compliance training within defined deadlines.
 </li>
 <li>
 Follow Quality Assurance processes by properly archiving all relevant documentation, including proposals, signed contracts, service reports, and invoices.
 </li>
 <li>
 Comply with GEHC&rsquo;s Quality Manual, Management System, Policies, Goals, and all applicable laws and regulations.
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Engineering, or a related field.
 </li>
 <li>
 Minimum of 3 years of relevant professional experience in operations, service, or data management.
 </li>
 <li>
 Strong command of English, both written and verbal.
 </li>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Proven ability to prioritize tasks, meet deadlines, and maintain attention to detail.
 </li>
 <li>
 Comfortable managing multiple tasks and adapting to changing priorities in a fast-paced environment.
 </li>
 <li>
 Ability to thrive in a dynamic, routine and high-volume work setting.
 </li>
 <li>
 Demonstrates a strong sense of urgency and ownership.
 </li>
 <li>
 Strong analytical and communication skills; able to engage effectively with internal and external stakeholders at all levels.
 </li>
 <li>
 Self-motivated with a proactive approach to problem-solving and decision-making.
 </li>
 <li>
 Focused on continuous improvement and eliminating non-value-added activities.
 
 
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Nobel Biocare

<div>
 
 Job Description
 
 
 
 Job Description
 
 
 The Sales Support Specialist will play a critical role in providing technical and customer support for Nobel Biocare&rsquo;s dental implant solutions. This role will be responsible for assisting customers, sales representatives, and internal teams with product-related inquiries, troubleshooting issues, and ensuring a seamless experience for our clients. The ideal candidate has a strong technical background in dental implants and a customer-focused mindset to drive satisfaction and business success.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Technical &amp; Customer Support
 </li>
 <li>
 Serve as the primary point of contact for technical inquiries related to Nobel Biocare&rsquo;s dental implants.
 </li>
 <li>
 Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.
 </li>
 <li>
 Assist medium to small customers who may not have direct access to a sales representative.
 </li>
 <li>
 Respond to inbound calls and emails to ensure prompt resolution of customer issues.
 </li>
 <li>
 Sales Team Support
 </li>
 <li>
 Work closely with Territory Managers and the Product Manager to provide technical expertise.
 </li>
 <li>
 Support sales representatives with product demonstrations and technical explanations for customer meetings.
 </li>
 <li>
 Keep the sales team informed on product updates and technical developments.
 </li>
 <li>
 Proactive Customer Engagement &amp; Issue Resolution
 </li>
 <li>
 Conduct proactive follow-ups with customers to address concerns and ensure optimal product use.
 </li>
 <li>
 Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalate.
 </li>
 <li>
 Ensure customer retention and satisfaction by delivering an outstanding support experience.
 </li>
 <li>
 Training &amp; Documentation
 </li>
 <li>
 Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.
 </li>
 <li>
 Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
 </li>
 <li>
 Provide feedback to product development teams based on customer insights to enhance product quality.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 Experience &amp; Knowledge
 
 
 <ul>
 <li>
 2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
 </li>
 <li>
 Strong knowledge of dental implant systems and related treatment procedures.
 </li>
 <li>
 Experience working cross-functionally with sales, product management, and customer service teams.
 </li>
 <li>
 Hands-on experience with CRM software and technical support tools.
 
 
 </li>
 </ul>
 Education &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Biomedical Engineering, Dentistry, or a related field preferred.
 </li>
 <li>
 Fluency in Turkish and English (both written and verbal).
 </li>
 <li>
 Excellent problem-solving and troubleshooting skills.
 </li>
 <li>
 Strong communication skills with the ability to explain technical concepts in a clear, customer-friendly manner.
 </li>
 <li>
 Ability to work independently while collaborating effectively with teams.
 
 
 </li>
 </ul>
 This job is based out of Ankara, Turkey.
 
 
 
 Operating Company
 
 
 
 Nobel Biocare
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Sales Support Specialist (Ankara,Turkey)

Ebebek Mağazacılık A.Ş.

GENEL NİTELİKLER
 
Eğer;
 
<ul>
<li>En az lise mezunuysan, tercihen yüksekokul veya üniversite mezunuysan,</li>
<li>Perakende mağazacılıkta (tercihen bebek ürünleri alanında) en az 1 yıl yöneticilik deneyimin varsa, (kıdeminize göre değerlendirileceksiniz)</li>
<li>Mağazacılık sektöründe kariyer yapmayı hedefliyorsan,</li>
<li>Pozitif enerjinle perakendenin hızlı ve dinamik çalışma temposunda yer almak istiyorsan,</li>
<li>Takım çalışmasına yatkın, iletişimi güçlü ve nezaketle davranan biriysen,</li>
<li>Dış görünüşüne ve kişisel bakımına özen gösteriyorsan,</li>
<li>Bebeklerin ve ailelerinin ihtiyaçlarını anlama konusunda ilgiliysen,</li>
<li>Bebekoloji* felsefesini benimserim ve çevreme de benimsetirim diyorsan,</li>
<li>(Erkek adaylar için) Askerlik görevini tamamladıysan,</li>
</ul>
Başvurularınız kıdeminize göre değerlendirilecektir.
 
İŞ TANIMI
 
ebebek mağazamızda görev alacak bebekolog/satış danışmanı; mağaza içi operasyonların tüm süreçlerinde aktif rol alarak, müşteri memnuniyetini en üst düzeyde tutmayı hedefler.
 Ürün yerleşimi, satış, kasa işlemleri, mal kabul ve stok takibi gibi görevlerin yanı sıra; ekip çalışmasına katkı sağlar, hedeflere ulaşmak için birlikte hareket eder, gerektiğinde yönlendirici ve destekleyici bir rol üstlenir.
 Marka standartlarına uygun hareket ederek, ebeveyn ve bebeklerin ihtiyaçlarını doğru analiz eder, çözüm odaklı bir yaklaşım sergiler. Pozitif iletişimi ve ekip ruhunu ön planda tutar.
 
<ul>
<li>Bebekoloji Felsefesi Nedir?</li>
</ul>
Bebekoloji, bebeği anlama ve anlatabilme bilimidir. ebebek'te her çalışan bu anlayışla hareket eder; çünkü biz, bebeveynlerin (bebeğin gelişimine eşlik eden ve ilgilenen bireylerin) yanında olmayı bir görev biliriz.
 
ebebek'te kariyer; sadece bir iş değil, bir gelişim yolculuğudur.
 
Sen de bu yolculukta yerini almak istiyorsan, hemen başvur!

Satış Danışmanı / Bebekolog

<div>
 
 
 About ZES
 
 
 
 Since 2018,
 
 Zes
 
 aims to help electric vehicle users and speed up the electric vehicle revolution in Turkey with its intracity and intercity stations. Besides the fast-charging services offered at open public spaces, upon demand, station installation is also available for users&rsquo; homes and offices. Zes is new, clean, and fast energy of the roads, with more than 4.000 fast charging stations all over Turkey. Powered by 100% renewable energy.
 
 
 Our Global brand,
 
 Electrip
 
 excels in charging point operations and energy efficiency services as a fresh brand. Having two strong pillars on energy and infrastructure; Electrip aims to contribute for a better world in line with Sustainable Development Goals (SDG). Starting with 6 countries in Europe, namely as Italy, France, Poland, Greece, Bulgaria and Croatia; Electrip will be soon in many countries worldwide. Electrip is dedicated to the development of innovative solutions to meet the needs of the present and shape the future, continuously expanding its service solutions and refining its customer-centered approach.
 
 
 
 
 
 
 About Role
 
 
 
 We are looking for a Senior IT Infrastructure Specialist who will ensure the sustainable, secure, and high-performance management of our company&rsquo;s information technology infrastructure in line with our digital transformation goals.
 
 
 This role not only guarantees the operational continuity of our corporate IT systems but also contributes strategically to system security, user satisfaction, and process efficiency.
 
 
 As a key member of the IT team, the Senior Infrastructure Specialist will take an active role in all areas of system, network, security, hardware, licensing, supplier, and audit management, while also developing automation solutions to increase the efficiency of IT investments and digitalization projects.
 
 
 
 
 
 
 
 Your main responsibilities will include, but aren&rsquo;t limited to:
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Ensure the installation, configuration, maintenance, and monitoring of servers, networks, firewalls, switches, access points, and other IT infrastructure components,
 </li>
 <li>
 Provide remote or on-site technical support to end users, prioritizing user satisfaction,
 </li>
 <li>
 Maintain up-to-date hardware and software inventories, and manage license tracking and compliance processes,
 </li>
 <li>
 Act as an administrator for Apple, Google, AWS, and IHS systems,
 </li>
 <li>
 Manage antivirus, backup, access control, and data protection processes in compliance with information security policies,
 </li>
 <li>
 Provide application and system support for IT projects; prepare project documentation and user training materials,
 </li>
 <li>
 Support IT budget tracking, consultancy costs, vendor contracts, and procurement processes.
 </li>
 <li>
 Identify digitalization opportunities and develop automation solutions (e.g., Power Automate, Workiom) to improve operational efficiency,
 </li>
 <li>
 Prepare documentation and ensure technical accuracy for internal and external IT audits,
 </li>
 <li>
 Conduct regular technical reporting, system health checks, and capacity planning activities,
 </li>
 <li>
 Prepare technical specifications for IT procurements and contribute to technical evaluations during the bidding process,
 </li>
 <li>
 Manage service levels (SLA) and contractual obligations through effective communication with vendors and consulting partners,
 </li>
 <li>
 Operate in compliance with Occupational Health and Safety (OHS) and environmental regulations, ensuring necessary reporting.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer engineering, Software Engineering, Electrical &amp; Electronics Engineering, Information Technology Management, Management Information Systems, or related fields,
 </li>
 <li>
 Minimum 5 years of experience in end-user support, system administration, and vendor management,
 </li>
 <li>
 Strong knowledge of Windows Server, Active Directory, Office 365, network protocols, and system administration,
 </li>
 <li>
 Familiar with information security principles (firewall, antivirus, VPN, backup systems, access control, etc.),
 </li>
 <li>
 Experience in license management, IT asset tracking, and documentation processes,
 </li>
 <li>
 Preferably certified in ITIL, CompTIA, or Microsoft technologies,
 </li>
 <li>
 Strong communication skills, solution-oriented, and a collaborative team player,
 </li>
 <li>
 Fluency in both Turkish and English.
 </li>
 </ul>
 
 
 
 
 
 Why Should You Join ZES ?
 
 
 <ul>
 <li>
 Become a part of Turkey's leading electric vehicle charging and energy solutions company,
 </li>
 <li>
 Promote projects that contribute to a more sustainable future,
 </li>
 <li>
 Collaborate with innovative, dynamic, and passionate teams.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 As a candidate, all communication between you and our company is protected according to GDPR. You can click on the link "https://electripglobal.com/candidate-privacy-policy" for details.
 
 
 
 
 
 
 
 
 
 Our company supports Gender Equality. Our company does not make any discrimination based on reasons such as gender, religion, language, race, ethnicity in all processes starting from recruitment.
 
 
 
 
 
</div>

Senior IT Infrastructure Specialist

Explore 99+ Customer service specialist in Ankara this November. Find roles across top companies and apply now to boost your career.

99 customer service specialist jobs IN Ankara

Customer Service Specialist

Inside Sales Specialist

Service Business Operation Specialist

Service Business Operation Specialist

Sales Support Specialist (Ankara,Turkey)

Satış Danışmanı / Bebekolog

Senior IT Infrastructure Specialist