Field Service Specialist

Field Service Specialist

Ankara, Türkiye

Permanent

ZEISS is technology and innovation. Founded in Germany in 1846, we’re an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 10.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.

As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways.

ZEISS Türkiye is currently seeking, highly motivated Field Service Specialist/Engineer to represent ZEISS Industrial Quality Solutions (IQS) team in Ankara. As Field Service Specialist you will be responsible for service on ZEISS metrology instruments.

ZEISS IQS providing years of experience with a wide range of metrology solutions such as coordinate machines, optic, multisensor systems and software. ZEISS IQS continues its path of success by offering products and services to create innovation in all around the world.

Your Role

The role of a Field Service Specialist will involve:

• Providing the necessary services in regard to installation, preventive maintenance, upgrade, calibration, trouble-shooting in the customer premises
• Analyzing the customer needs and technical problems in a fast and accurate way, offering necessary solutions, and ensuring the customer satisfaction at the highest level
• Being key person for the trouble-shooting –
• Visiting the customers in order to analyze and resolve the problems
• Identifying the customers’ needs and sharing those with the relevant unit/s in the company
• Providing on-site and / or remote support for devices with the fault notification/s
• Dealing with the customer complaints and offering the best solution to the customer
• Providing service reports to be delivered on time and in desired standards
• Communicating effectively with all target groups companywide (sales, management, customers, customer support center etc.)
• Build and maintaining long-term customer relationships and achieving maximum customer satisfaction and retention by ensuring that customer devices work as they should.

Your Experience

As a Field Service Specialist you will have:

• Good communication skills, able to converse readily in English, both verbally and in writing.
• University degree (electrical–electronic engineering, mechatronic engineering or similar fields)
• Minimum 1–3 years’ experience in a similar position in an international company
• Problem-solving skills
• Service-minded way of working and good customer skills
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results
• Willingness to travel frequently
• Proficiency in Microsoft Office Applications
• No military obligation for male candidates
• Valid driving licence and active driving experience

Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.

Your ZEISS Recruiting Team

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Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age or sexual orientation and identity.