Customer Service Specialist

What you will do:
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.

How you will do it:

• Oversee the complete order processing value chain, whether direct or through a distribution network.
• Engage with customers to address inquiries and manage sales order documentation.
• Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.
• Maintain accurate data entry and updates in the ERP system.
• Act as the primary contact for logistics, managing the shipping process and customs clearances.
• Provide exceptional customer service and resolve any conflicts or issues that arise.
• Proactively monitor financial follow-ups and ensure all transactions meet company standards.

What we look for:

• Proven experience in customer service or as a Client Service Representative.
• Strong communication skills with an emphasis on active listening and customer orientation.
• Familiarity with ERP systems, preferably SAP.
• A proactive mindset with the ability to adapt to diverse customer personalities.
• Excellent organizational and multitasking abilities.
• Attention to detail and a commitment to delivering outstanding service.

Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.