Key responsibilities/essential functions include:

• Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues

• Driving operational excellence on the service delivery processes under responsibility

• Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.

• Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations

• Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction

• Driving data analysis and business case development for key projects

• Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service

• Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basis