customer experience specialist/senior specialist Jobs in Ankara

customer experience specialist/senior specialist

customer service specialist Jobs in Ankara

customer service specialist

inside sales specialist

project specialist/executive Jobs in Ankara

project specialist/executive

sales specialist - product Jobs in Ankara

sales specialist - product

customer experience specialist senior specialist

Enerjisa

<div>
 
 
 Who we are
 
 
 
 
 
 
 The Path to the Future is with Enerjisa!
 
 
 
 
 
 We work in line with our vision of a sustainable energy world for all; and we accelerate sustainable energy transformation by providing the infrastructure and services required for the future.
 
 
 
 
 
 We focus on creating value both for our employees and society at each step we take to succeed today and in the future.
 
 
 
 
 
 As the agile and innovative energy company of T&uuml;rkiye, we focus on people and build all our activities on the va
 
 l
 
 ues
 
 of integrity, passion, courage, continuous development,
 
 
 and engagement.
 
 
 
 
 
 
 
 At Enerjisa, we adopt an approach that embraces differences and includes everyone, and we believe that the diversity in our work environment is enriching.
 
 
 
 
 We ensure that all our candidates are evaluated in an equal and fair manner, and we conduct our recruitment processes with a philosophy devoid of prejudices
 
 .
 
 
 
 
 
 What about being a part of our energy?
 
 
 
 
 
 
 What we do
 
 
 
 
 
 
 Pioneering the energy transformation in T&uuml;rkiye with a particular focus on sustainability and the vision for a better future for all, Enerjisa Enerji provides service to 25 percent of T&uuml;rkiye in electricity distribution and retail, which are the main fields of activities of the company. Being the prominent player in the industry, our company reaches 10.7 million customers in 14 provinces and provides electricity distribution services to more than 22 million users. Furthermore, while Enerjisa Enerji offers renewable energy, efficiency, and green energy solutions to its customers via its Energy of My Business brand, the company also operates the first and fastest charging station network in T&uuml;rkiye with E&scedil;arj, the company of which Enerjisa owns majority of its shares.
 
 
 
 
 
 We offer sustainable solutions touching peoples&rsquo; lives with our business models focused on efficiency and technology in line with our approach centering on people, technology, and customers. During the course of our activities, we have the goal of assessing new opportunities in the sector and creating value for our partners, customers, employees, suppliers, andcommunity.
 
 
 
 
 
 As the agile and innovative energy company of T&uuml;rkiye, we are powered by people and build our activities on the values of integrity, passion, courage, continuous development, and engagement.
 
 
 
 
 
 
 What awaits you in this role
 
 
 
 
 
 
 We are looking for a colleague for our
 
 Customer Experience Team
 
 !
 
 
 
 
 <ul>
 <li>
 Measuring, following and improving Customer Experience Scores such as: Net Promoter Score(NPS), Customer Satisfaction Score(CSAT) and Customer Effort Score(CES) in all touchpoints,
 </li>
 <li>
 Conducting customer research and market analysis to identify trends, behaviors, and B2B&amp;B2C customer needs and expectations, (Qualitative&amp; Quantitative and Market research)
 </li>
 <li>
 Preparing regular insight reports and highlight root causes and improvement opportunities
 </li>
 <li>
 Mapping and optimizing end-to-end customer journeys using data, insights, and process analysis,
 </li>
 <li>
 Identifying pain points and work with relevant business units to design solutions,
 </li>
 <li>
 Experience with Voice of Customer(VoC) tools to design and conduct surveys participated in the integration process of the VoC platform,
 </li>
 <li>
 Working closely with business units to continuously improve processes and generate new projects by looking at all processes from a holistic perspective,
 </li>
 <li>
 Presenting research findings through reports, presentations, and dashboards to Top Management and key stakeholders,
 </li>
 <li>
 Supporting data-driven decision-making by staying current on the latest industry trends, technologies, and best practices in customer experience.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What we expect
 
 
 
 
 
 <ul>
 <li>
 Preferably a bachelor's degree in Business Administration, Engineering, Statistics, Economics, Psychology or Sociology,
 </li>
 <li>
 Minimum 2 years of experience in Customer experience, Customer insights, Service design, Marketing or related roles,
 </li>
 <li>
 Experience with B2B segments is a plus,
 </li>
 <li>
 Experience with Voice of Customer tools and CX platforms, (Miro or Visio)
 </li>
 <li>
 High customer focus and proficiency in developing Customer Experience strategy,
 </li>
 <li>
 Well-developed coordination and communication skills,
 </li>
 <li>
 Strong problem-solving abilities, analytical thinking and design thinking skills,
 </li>
 <li>
 Proficient in MS Office applications,
 </li>
 <li>
 Advanced in English,
 </li>
 <li>
 Ability to work in &Idot;stanbul or Ankara,
 </li>
 <li>
 Knowledge of SAP and SAS systems.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Our recruitment process
 
 
 
 
 
 <ul>
 <li>
 Pre-Interview, Personality Inventory, General Aptitude and English Tests
 </li>
 <li>
 People &amp; Culture Team Interview
 </li>
 <li>
 Learning Agility
 </li>
 <li>
 Reference Check
 </li>
 <li>
 Job Offer
 </li>
 </ul>
 
 
 
 
 
 Privileges of being an Enerjisa employee
 
 
 
 
 
 <ul>
 <li>
 Hybrid work model supported by ergonomics and communication,
 </li>
 <li>
 Flexible working hours and hours without meetings,
 </li>
 <li>
 Extensive private health, and life insurances &amp; company-supported Private Pension Insurance,
 </li>
 <li>
 Inter-departmental rotation opportunities,
 </li>
 <li>
 Training &amp; development opportunities supporting both personal and professional competencies,
 </li>
 <li>
 Leave package including 5-Day Welcome Leave, Birthday and Extended Parental Leaves,
 </li>
 <li>
 Employee Support and Counseling Practice Resources (Meditopia)
 </li>
 </ul>
 
 
</div>

Customer Experience Specialist/Senior Specialist

TechBiz Global GmbH

<div>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an IT Help Desk specialist specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.<div> 
What you will do: 
You are the control center of our IT service operations. 
Daily Responsibilities: 
<ul><li>Receive and Prioritize: Take incoming customer requests via phone, email, or ticket system and assess their urgency.</li><li>Schedule Technicians: Coordinate appointments for technicians, plan their assignments, and proactively track progress.</li><li>Sales Support: You coordinate and schedule appointments with new potential clients for our sales team.</li><li>Keep Operations Running: Ensure smooth daily business operations by monitoring open tickets and following up as needed.</li><li>Customer Communication: Serve as the main interface between customers and internal teams, providing updates and managing expectations.</li><li>Problem Solving: React quickly to emergencies or schedule changes and find solutions on the spot.</li></ul></div><div> 
Requirements: 
Must-Haves: 
✅ You love organization &ndash; planning, coordinating, and keeping track of multiple things at once energizes you. 
✅ Careful and structured work style &ndash; you're reliable and take ownership of your tasks. 
✅ Solution-oriented mindset &ndash; when problems arise, you find ways to fix them. 
✅ Strong service awareness &ndash; customer satisfaction is important to you. 
✅ Excellent communication skills &ndash; you can talk to customers and technicians clearly and professionally. 
✅ Team player attitude &ndash; you work well with others and support your colleagues. 
✅ German proficiency (B1+ minimum) &ndash; you can communicate effectively with German-speaking customers and colleagues. 
Nice to Have: 
<ul><li>Previous experience in dispatcher, coordinator, or customer service roles.</li><li>Familiarity with ticketing systems or dispatch software.</li></ul> 

What We Offer 
<ul><li>100% Remote Work: Work from where you are comfortable (e.g., Georgia, Poland, Romania, or anywhere in Europe). No commute.</li><li>Full-Time Position: A stable, permanent job with regular hours.</li><li>Flexible Working Hours: Standard hours are usually between 8:00 AM and 6:00 PM (CET/German time). We can discuss the exact schedule.</li><li>Professional Onboarding: We will teach you everything you need to know about our systems and processes.</li><li>Long-Term Stability: We are looking for a long-term team member, not a short-term freelancer.</li></ul></div></div>

IT Help Desk Specialist(German speaking)

<div>
 
 
 
 About Zes &amp; Electrip
 
 
 
 
 Since 2018,
 
 Zes
 
 aims to help electric vehicle users and speed up the electric vehicle revolution in Turkey with its intracity and intercity stations. Besides the fast-charging services offered at open public spaces, upon demand, station installation is also available for users&rsquo; homes and offices. Zes is new, clean, and fast energy of the roads, with more than 4.000 fast charging stations all over Turkey. Powered by 100% renewable energy.
 
 
 Our Global brand,
 
 Electrip
 
 excels in charging point operations and energy efficiency services as a fresh brand. Having two strong pillars on energy and infrastructure; Electrip aims to contribute for a better world in line with Sustainable Development Goals (SDG). Electrip is dedicated to the development of innovative solutions to meet the needs of the present and shape the future, continuously expanding its service solutions and refining its customer-centered approach.
 
 
 To work on software solutions for both Zes and Electrip brands, we are looking for a
 
 Software Technical Product Management Senior Specialist (Mobile Applications)
 
 located in Ankara. This is an exciting opportunity to be part of a fast-growing, innovative environment and play a leading role in the expanding electric vehicle (EV) market.
 
 
 
 
 
 
 
 What You'll Be Doing
 
 
 
 
 
 
 
 As the
 
 Software Technical Product Management Senior Specialist (Mobile Applications)
 
 , you will take ownership of our mobile application planning, and execution. You will be based in Ankara and will report to
 
 Software Technical Product Management Executive (Mobile Applications)
 
 in Technology and Digital Solutions Directorate.
 
 
 
 
 
 
 
 Your main responsibilities will include, but aren&rsquo;t limited to:
 
 
 
 <ul>
 <li>
 Lead the implementations of our EV charging station mobile applications.
 </li>
 <li>
 Work closely with product management teams, regional teams to understand local needs and seek for global best practices/use cases to define and manage the short and long-term product roadmap, review continuously to keep it up to date.
 </li>
 <li>
 Collaborate closely with technical teams and third-party developers to ensure technical requirements and architecture are clearly defined.
 </li>
 <li>
 Work with the project manager to define the mobile application project strategy and delivery schedule.
 </li>
 <li>
 Responsible for the overall coordination, implementation, execution and control of mobile apps.
 </li>
 <li>
 Plan, execute, and oversee User Acceptance Testing (UAT) to ensure product quality before release.
 </li>
 <li>
 Ensuring the project is executed on time and meets quality standards.
 </li>
 <li>
 Manage integrations between mobile applications (native) and backend systems.
 </li>
 <li>
 Analyze and prioritize product backlog.
 </li>
 <li>
 Prepare the necessary functional requirements and tasks for the project and regularly compare competitors.
 </li>
 <li>
 Coordinate and manage product development with internal departments and all stakeholders.
 </li>
 <li>
 Identify and manage project-related risks and estimate their potential impact.
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field (or equivalent experience).
 </li>
 <li>
 4+ years of experience in software product development as a Product Owner, Business/Technical Analyst, Project Manager, Product Manager, or similar role.
 </li>
 <li>
 Proven track record in mobile application development projects (native or hybrid) and backend integrations
 </li>
 <li>
 Experienced or knowledge in mobile application development (Native (iOS, Android)) and optimizing mobile user experience (UX)
 </li>
 <li>
 Good understanding about backend, mobile technologies and technical integrations
 </li>
 <li>
 Used to working with IT Teams
 </li>
 <li>
 Deep knowledge of Agile, Scrum methodology, use case and user story
 </li>
 <li>
 Strong leadership skills, with the ability to work in cross-functional teams
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Strong ability to simplify and clearly communicate complex technical concepts.
 </li>
 <li>
 Hands-on experience gathering business requirements and collaborating with teams.
 </li>
 <li>
 Ability to set KPI&rsquo;s and monitor, evaluate regularly to effectively manage products&rsquo; time to market,
 </li>
 <li>
 Being able to think analytically, practical and result-oriented with strong problem-solving skills.
 </li>
 <li>
 Data-driven decision-making approach.
 </li>
 <li>
 Excellent written and verbal communication skills in English.
 </li>
 <li>
 Familiarity with Agile/Scrum principles and tools such as Jira, Confluence, or Azure DevOps.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in
 
 EV charging, energy, or mobility sector
 
 .
 </li>
 <li>
 Knowledge of
 
 UX/UI best practices
 
 for mobile.
 </li>
 <li>
 Familiarity with
 
 Firebase, App Center, or similar analytics tools
 
 .
 </li>
 </ul>
 
 
</div>

Software Technical Product Management Senior Specialist (Mobile Apps)

Johnson Controls

<div>What you will do 
As an Inside Sales Specialist, you will play a crucial role in driving our customer acquisition and revenue growth goals. Reporting to the Sales Manager - Fire Suppression Products, you will thrive in a fast-paced environment where your contributions directly enhance our customer experience. 
 
How you will do it 
In this role, you will identify the required products based on customer needs, enter data into the SAP system, generate quotes for new and existing sales orders, and review detailed specifications to determine the precise build for applications. You will coordinate order processing, act as a liaison among customers and internal departments, field technical inquiries, and foster strong customer relationships. For more complex queries, you will collaborate with support personnel to deliver timely solutions. 
 
You should be a proactive self-starter with a knack for problem-solving, driven by data and analytics. Your ability to communicate technical concepts effectively to non-technical audiences, paired with a customer-focused mindset, will be key to your success. 
 
What we look for 
Required<ul><li>
Bachelor's degree in a relevant field</li><li>
Fluency in English &ndash; written, spoken, and reading</li><li>
Completion of military service for male candidates</li></ul>
Preferred<ul><li>
Previous experience in sales support</li><li>
Familiarity with SAP</li></ul></div>

Inside Sales Specialist

<div>What you will do: 
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment. 
How you will do it:<ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul> 
What we look for:<ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul> 
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</div>

Customer Service Specialist

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey
 
 
 
 Job Description
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 Key Responsibilities/essential Functions Include
 
 
 
 <ul>
 <li>
 Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
 </li>
 <li>
 Driving operational excellence on the service delivery processes under responsibility
 </li>
 <li>
 Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
 </li>
 <li>
 Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations
 </li>
 <li>
 Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
 </li>
 <li>
 Driving data analysis and business case development for key projects
 </li>
 <li>
 Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
 </li>
 <li>
 Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 Experience or familiarity with process management and/or continuous improvement
 </li>
 <li>
 Strong analytical and quantitative skills
 </li>
 <li>
 Experience on statistical and/or data management tools
 </li>
 <li>
 Proven ability to meet deadlines in a fast-paced changing environment
 </li>
 <li>
 Excellent planning, prioritization and organizational skills
 </li>
 <li>
 Excellent interpersonal and verbal &amp; written communication skills
 </li>
 <li>
 Demonstrated collaboration, negotiation and conflict resolution skills
 </li>
 <li>
 Analytical, problem solving &amp; root-cause analysis skills
 
 
 </li>
 </ul>
 
 Desired Characteristics
 
 
 
 <ul>
 <li>
 Process Management
 </li>
 <li>
 Customer Service
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Planning skills
 
 
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Service Delivery Specialist

Baker Hughes

<div>Are you a Field Specialist looking for a new challenge?
Do you enjoy being part of a successful team?
Join our Completions team
We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value.
Partner with the best
As a Field Specialist, you will play a vital role onsite with our customers. Leading the installation and maintenance activities, you will work with customers to troubleshoot issues and ensure safe and compliant installations. You will be the onsite expert, continually developing your knowledge and skills to deliver innovative solutions.
As a Field Specialist, you will be responsible for:<ul><li>
Running high risk applications in the Lower Completions Product Group</li><li>
Ensuring supplied equipment is compatible with all other equipment used for job</li><li>
Installing equipment in line with operating procedures to ensure flawless execution and minimizing down-time for our customers</li><li>
Providing front-line support with customer and accurately completing all paperwork prior to or upon completion of job</li><li>
Continuing to expand and apply application knowledge and expertise to include applications of increasing complexity and/or risk in Sand control systems and/or other product groups</li><li>
Conducting on-the-job training for some Lower Completions applications as required and handling special projects as assigned</li><li>
Providing technical guidance and mentoring junior team members to deliver projects within timeframes, scopes and budgets</li></ul>
Fuel your passion
To be successful in this role you should:<ul><li>
Have a technical degree in a related subject or have good, relevant industry experience</li><li>
Have at least 8 years&rsquo; experience in Lower Completions (Sand Control, Gravel Packing) and sufficient level of technical knowledge to be able to run/lead deepwater CHGP jobs,</li><li>
Be able to show a good general knowledge of well completions and the Oil and Gas industry</li><li>
Be a good team player and display good communication skills with fluency in English</li><li>
Be able to show a good working knowledge of Microsoft office</li></ul>
Work in a way that works for you
Contemporary work-life balance policies and wellbeing activities<ul><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li><li>
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Field Specialist - Sand Control Systems

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