customer support supervisor (social media support) Jobs in Hyderabad

customer support supervisor (social media support)

manager, customer support Jobs in Hyderabad

manager, customer support

customer support specialist

Deccan AI

<div>
 
 
 Customer Support Specialist
 
 
 
 
 Location:
 
 Hyderabad
 
 
 
 Shifts:
 
 24x7 rotational (6 days working)
 
 
 
 
 
 
 About Deccan AI
 
 
 
 At Deccan AI, we take pride in delivering a smooth, supportive, and high-quality experience to every expert and partner on our platform. Our Customer Experience team is at the heart of this mission, ensuring every interaction is clear, timely, and handled with care.
 
 
 
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for a
 
 Customer Support Specialist
 
 who can support our users across Freshdesk, calls, and other communication channels. This role is perfect for someone who is proactive, calm under pressure, and passionate about solving problems the right way.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle user queries through Freshdesk, email, chat, and phone support.
 </li>
 <li>
 Provide timely updates on tickets and ensure clear, empathetic communication.
 </li>
 <li>
 Follow defined SOPs while maintaining a high standard of user experience.
 </li>
 <li>
 Manage grievance and escalation cases with accuracy and professionalism.
 </li>
 <li>
 Work efficiently on Freshdesk or similar CRM tools.
 </li>
 <li>
 Tag, categorize, and track tickets according to internal workflows.
 </li>
 <li>
 Maintain clean documentation and follow-up trails.
 </li>
 <li>
 Investigate user issues by coordinating with internal teams (projects, QC, tech, product).
 </li>
 <li>
 Identify patterns and raise recurring issues proactively.
 </li>
 <li>
 Assist in process improvements based on user pain points.
 </li>
 <li>
 Make outbound calls when required for verification, follow-ups, or grievance handling.
 </li>
 <li>
 Adhere to 24x7 rotational shifts, including weekends/public holidays when required.
 </li>
 <li>
 Deliver SLAs consistently in response time, ticket handling, and resolution.
 </li>
 <li>
 Contribute to maintaining a high CSAT score.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 Technical &amp; Tool Knowledge
 
 
 <ul>
 <li>
 Experience with CRM tools (Freshdesk preferred).
 </li>
 <li>
 Familiarity with calling tools (Exotel, MyOperator, Aircall, or similar).
 </li>
 <li>
 Basic troubleshooting skills across common user issues.
 </li>
 </ul>
 
 
 
 
 
 Communication Skills
 
 
 <ul>
 <li>
 Strong written and verbal communication in English.
 </li>
 <li>
 Ability to explain issues clearly and calmly.
 </li>
 <li>
 Empathy-driven, user-first mindset.
 </li>
 </ul>
 
 
 
 
 
 Work Skills
 
 
 <ul>
 <li>
 Attention to detail and ownership mindset.
 </li>
 <li>
 Ability to multitask and manage time effectively.
 </li>
 <li>
 Comfortable working in fast-paced, high-volume environments.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 0&ndash;2 years in customer support, service desk, CX operations, or similar roles.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a fast-growing AI operations ecosystem.
 </li>
 <li>
 Work with a supportive team obsessed with user experience
 </li>
 <li>
 Growth opportunities across CX, Quality, and Operations.
 </li>
 <li>
 A culture that values clarity, ownership, and doing right by the user.
 </li>
 </ul>
 
 
</div>

Customer Support Specialist

Amazon

<div>
 
 Description
 
 
 
 Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
 
 
 Position Description: Account Health Support Specialist LOCATION Hyderabad, India LANGUAGE REQUIREMENTS English &amp; Arabic SHIFT REQUIREMENTS Sun-Sat Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
 
 
 The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
 
 
 The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Candidate must have B.A/M.A in Arabic from recognized university.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in Arabic
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Dev Center India - Hyderabad
 
 
 Job ID: A3117215
</div>

Account Health Support Specialist - English & Arabic, Account Health Support

<div>
 
 Description
 
 
 
 Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
 
 
 Position Description: Account Health Support Specialist LOCATION Hyderabad, India LANGUAGE REQUIREMENTS English &amp; Arabic SHIFT REQUIREMENTS Sun-Sat Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
 
 
 The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
 
 
 The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in Arabic
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in Arabic and English
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Dev Center India - Hyderabad
 
 
 Job ID: A3125935
</div>

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As a Social Support Supervisor, your primary role will be to manage a team of social support agents. You will be responsible for your team's performance as measured by key operational metrics: contacts handled, first contact resolution rates, quality scores, and other KPIs. You will provide timely coaching to team members based on their performance against these metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in Coinbase's operational processes and workflows.&nbsp;
 
 
 &nbsp;
 
 
 To perform your duties successfully, you will utilize tools such as: Sprinklr, Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be doing (ie. job duties):
 
 
 <ul>
 <li>
 Lead a team of high performing customer service agents across social media platforms - X [formerly Twitter], Instagram, Facebook, Linkedin, Reddit, Google Appstore&nbsp;
 </li>
 <li>
 Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Continuously add value through effective project management, dedicated prioritization and efficient execution.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we look for in you (i.e. job requirements):
 
 
 
 <ul>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 3 years of people management experience in an operations environment.
 </li>
 <li>
 Minimum of 2 years of experience in social media support, managing teams that handled customer queries across platforms such as X (formerly Twitter), Instagram, Facebook, LinkedIn, Reddit, and Google Play Store.
 </li>
 <li>
 Proficient in navigating and utilizing Sprinklr tools and features effectively.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions.
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity.
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.
 </li>
 <li>
 Excellent communication skills (written, verbal, and in presentation format), ability to simplify complex topics for broad audiences.
 </li>
 <li>
 Willing to work from an office at Hyderabad, India
 </li>
 </ul>
 
 
 Nice to haves:
 
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Experience in project management, analytics or quality assurance.
 </li>
 <li>
 Degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 P66289
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹2,317,500 INR - ₹2,317,500 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 Commitment to Equal Opportunity
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Customer Support Supervisor (Social Media Support)

Yousef Al-Rajhi Group

Job Title: BIM Specialist – F&amp;B, Retail &amp; Commercial ProjectsDepartment: Design &amp; EngineeringReports To: BIM Manager / Head of DesignEmployment Type: Full-time &nbsp;Position Summary: &nbsp;The BIM Specialist will be responsible for the creation, development, and maintenance of highly accurate Building Information Models (BIM) for F&amp;B, retail, and commercial fit-out projects. The role involves supporting the design and technical teams in producing coordinated, data-rich models that meet project standards and client requirements. Experience working on Middle East projects—with knowledge of regional building codes, authority guidelines, and fast-track retail environments—is considered a strong advantage. &nbsp;Key Responsibilities: &nbsp;1. BIM Modeling &amp; Documentation &nbsp;• Develop and maintain detailed 3D BIM models for architectural, structural, and MEP disciplines.• Generate accurate construction drawings, schedules, and documentation from the BIM models.• Ensure all model elements align with project specifications, brand standards, and BIM Execution Plans (BEP). &nbsp;2. Design Coordination &amp; Integration &nbsp;• Collaborate with design teams, engineers, and consultants to ensure seamless coordination and model integration.• Participate in clash detection and issue resolution using Navisworks or equivalent tools.• Support interdisciplinary collaboration by managing and updating model changes efficiently. &nbsp;3. BIM Standards &amp; Quality Control &nbsp;• Adhere to company BIM standards, templates, and workflows for consistency across all projects.• Conduct regular model audits to verify accuracy, completeness, and compliance with project standards.• Contribute to the continuous improvement of BIM workflows and best practices. &nbsp;4. Technical Support &amp; Visualization &nbsp;• Provide Revit and BIM-related technical support to team members and consultants.• Assist in preparing 3D visualizations, renderings, and presentations when required.• Maintain up-to-date knowledge of new BIM technologies, tools, and trends relevant to retail and F&amp;B design. &nbsp;Qualifications &amp; Experience:&nbsp;• Bachelor’s degree in Architecture, Engineering, or a related discipline.• 3–6 years of professional experience in BIM modeling and documentation.• Proven experience in F&amp;B, retail, or commercial fit-out projects.• Middle East experience is preferred, with exposure to local authority requirements and fast-track project environments.• Strong proficiency in Autodesk Revit, Navisworks, and AutoCAD.• Familiarity with BIM 360, Dynamo, and Enscape (or equivalent visualization and automation tools) is an advantage. &nbsp;Key Skills &amp; Competencies: &nbsp;• Excellent understanding of BIM workflows and project lifecycle integration• Strong attention to detail and commitment to model accuracy• Effective communication and collaboration skills within multidisciplinary teams• Ability to manage multiple projects and meet tight deadlines• Analytical and problem-solving mindset• Strong aesthetic and spatial awareness, particularly for F&amp;B and retail design

BIM Specialist (F&B, Retail & Commercial Projects)

Cantor Fitzgerald

<div>
 
 
 Position Summary:
 
 
 
 We are seeking an experienced
 
 HR Reporting Specialist
 
 with expertise in
 
 Oracle OTBI (Oracle Transactional Business Intelligence)
 
 to support our organization&rsquo;s Oracle HCM reporting requirements. The successful candidate will be responsible for designing, developing, and maintaining reports and dashboards that provide critical workforce insights across Core HR, Talent Management, Compensation, Absence Management, and Payroll.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Design, develop, and maintain OTBI reports and dashboards for Oracle Cloud HCM modules.
 </li>
 <li>
 Translate business requirements into functional reports, utilizing appropriate HCM subject areas.
 </li>
 <li>
 Configure and manage report scheduling for internal stakeholders and external vendors.
 </li>
 <li>
 Conduct ad-hoc reporting and analysis to support decision-making.
 </li>
 <li>
 Ensure accuracy, consistency, and compliance of all HR reports with data governance and security standards.
 </li>
 <li>
 Optimize reporting performance and usability, including advanced filters, prompts, and visualizations.
 </li>
 <li>
 Provide support and troubleshooting for end-users of OTBI and related reporting tools.
 </li>
 <li>
 Maintain documentation of reporting logic, subject areas, and data definitions.
 </li>
 <li>
 Remain informed of Oracle OTBI/BI Publisher enhancements and industry best practices.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information systems, HR technology, or a related discipline.
 </li>
 <li>
 2&ndash;5 years of experience in HR reporting or analytics.
 </li>
 <li>
 Proficiency with Oracle BI Publisher and Oracle Cloud reporting tools.
 </li>
 <li>
 Strong knowledge of Oracle Cloud HCM subject areas and data structures.
 </li>
 <li>
 Technical skills in SQL and Excel.
 </li>
 <li>
 Strong analytical, problem-solving, and detail-oriented skills.
 </li>
 <li>
 Effective written and verbal communication skills; ability to collaborate in a team environment.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with Oracle HCM security roles and data access controls.
 </li>
 <li>
 Familiarity with additional reporting/analytics tools such as Alteryx, Power BI, or Tableau.
 </li>
 </ul>
</div>

HR Reporting Specialist

NxtWave

<div>
 
 
 Job Title:-Graphic Designer &ndash; PPT Specialist
 
 
 
 
 Location:-Hyderabad
 
 
 
 
 6 days work week
 
 
 
 
 
 
 
 JOB DESCRIPTION:-
 
 
 <ul>
 <li>
 1-3 years of experience in visual or communication design, preferably with a focus on presentations or storytelling.
 </li>
 <li>
 Strong proficiency in
 
 Figma
 
 and
 
 Google Slides
 
 .
 </li>
 <li>
 Excellent sense of layout, hierarchy, typography, and visual balance.
 </li>
 <li>
 Experience working with stakeholders to understand messaging and translate it visually.
 </li>
 <li>
 Ability to design clean, modern templates and systems for scale.
 </li>
 <li>
 Strong attention to detail, with a knack for refining and polishing visuals.
 </li>
 <li>
 Excellent time management and ability to meet deadlines.
 </li>
 <li>
 
 Location: Hyderabad
 
 </li>
 <li>
 
 Job Type: Full-Time
 
 </li>
 <li>
 
 Work: Office
 
 </li>
 <li>
 
 Working Days: 6-Day Week
 
 </li>
 </ul>
</div>

Graphic Designer-PPT Specialist

Explore 169+ Customer support specialist in Hyderabad this December. Find roles across top companies and apply now to boost your career.

169 customer support specialist jobs IN Hyderabad

Customer Support Specialist

Account Health Support Specialist - English & Arabic, Account Health Support

Account Health Support Specialist - English & Arabic, Account Health Support

Customer Support Supervisor (Social Media Support)

BIM Specialist (F&B, Retail & Commercial Projects)

HR Reporting Specialist

Graphic Designer-PPT Specialist