customer support specialist Jobs in Hyderabad

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manager, customer support Jobs in Hyderabad

manager, customer support

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manager customer support

insightsoftware

<div>
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Team Leadership &amp; Operations
 
 
 
 <ul>
 <li>
 Lead and develop the India support team, including hiring, coaching, and performance management
 </li>
 <li>
 Establish team structure, processes, and workflows to optimize support delivery
 </li>
 <li>
 Foster a customer-centric culture focused on problem resolution and continuous improvement
 </li>
 <li>
 Mentor support engineers on troubleshooting methodology, call handling skills, and proactive diagnostic techniques
 
 
 </li>
 </ul>
 
 Customer Support Excellence
 
 
 
 <ul>
 <li>
 Ensure timely resolution of customer issues while maintaining high quality standards
 </li>
 <li>
 Manage escalations and work directly with customers on critical issues
 </li>
 <li>
 Implement and track KPIs, SLAs, and support metrics to drive team performance
 </li>
 <li>
 Review customer feedback from surveys and implement action plans to improve satisfaction
 </li>
 <li>
 Guide customers toward self-service support options and knowledge base resources
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Product, Engineering, and Cloud Operations teams to resolve complex technical issues
 </li>
 <li>
 Work with Customer Success and Sales teams to ensure smooth customer experience
 </li>
 <li>
 Provide product feedback and enhancement recommendations based on support trends
 </li>
 <li>
 Collaborate on knowledge management and documentation initiatives
 
 
 </li>
 </ul>
 
 Process Improvement
 
 
 
 <ul>
 <li>
 Drive continuous improvement in support processes and tools
 </li>
 <li>
 Analyze support trends and implement knowledge-centric support practices
 </li>
 <li>
 Champion automation and efficiency initiatives within the team
 </li>
 <li>
 Ensure compliance with ITIL standards and company support procedures
 </li>
 <li>
 Drive adoption of AI-powered support tools to enhance response times, automate routine inquiries, and improve resolution accuracy
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, Finance, Computer Science, or Engineering
 </li>
 <li>
 12-15 years of experience in technical/product support with minimum 5 years in team leadership
 </li>
 <li>
 Experience supporting financial software, ERP systems, or SaaS products
 </li>
 <li>
 Strong technical background with Windows-based technologies and cloud platforms
 </li>
 <li>
 Proficiency with CRM platforms (Salesforce preferred) and support ticketing systems
 </li>
 <li>
 Experience with Incident and Problem Management processes
 </li>
 <li>
 Excellent communication and stakeholder management skills
 </li>
 <li>
 Ability to work flexible hours to support global customers
 </li>
 <li>
 Hands-on approach with strong troubleshooting and problem-solving abilities
 </li>
 <li>
 Demonstrated experience leveraging AI tools in support operations, with hands-on knowledge of AI-powered platforms (Forethought preferred)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with financial ERP systems (NetSuite, Oracle ERP Cloud, SAP S/4HANA)
 </li>
 <li>
 Knowledge of Disclosure Management, Planning, or Consolidation products
 </li>
 <li>
 Familiarity with BI tools and analytics platforms
 </li>
 <li>
 ITIL Foundation certification or equivalent
 </li>
 <li>
 Experience building knowledge bases and self-service support programs
 </li>
 <li>
 Background in the CFO office technology space
 </li>
 <li>
 Strong understanding of AI applications in customer support, including chatbots, predictive analytics, sentiment analysis, and automated case routing
 </li>
 <li>
 Experience implementing AI-driven knowledge management and self-service solutions
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 **
 
 At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located
 
 . **
 
 
 insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
 
 
 Background checks are required for employment with insightsoftware, where permitted by country, state/province.
 
 
 At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
</div>

Manager, Customer Support

MagicDecor®

<div>
 
 Role Overview
 
 
 
 The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem-solving, and coordination with internal teams to deliver exceptional customer experience.
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned customers/accounts.
 </li>
 <li>
 Build and maintain strong, long-term client relationships.
 </li>
 <li>
 Understand client needs, preferences, and purchase patterns.
 </li>
 <li>
 Drive upselling, cross-selling, and repeat business.
 </li>
 <li>
 Coordinate with Sales, Operations, Logistics &amp; Customer Support teams.
 </li>
 <li>
 Track order status, delivery timelines, complaints &amp; resolutions.
 </li>
 <li>
 Maintain CRM data, client records, follow-ups &amp; meeting schedules.
 </li>
 <li>
 Conduct periodic client reviews, feedback discussions &amp; retention plans.
 </li>
 <li>
 Prepare reports&mdash;sales pipeline, customer engagement, churn analysis.
 </li>
 <li>
 Ensure high customer satisfaction and service excellence.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree&mdash;Business, Marketing, Management, or related field.
 </li>
 <li>
 1&ndash;5 years of experience in Client Management, Sales, CRM, or Customer Success.
 </li>
 <li>
 Strong communication, negotiation &amp; relationship-building skills.
 </li>
 <li>
 Ability to manage multiple accounts and deadlines.
 </li>
 <li>
 Proficiency in CRM tools, Excel, and reporting.
 </li>
 <li>
 Problem-solving mindset with customer-first attitude.
 </li>
 <li>
 Fluency in English + regional language preferred.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Competitive salary
 
 
 Open Door Policy
 
 
 Work in a pleasant environment with little hierarchy
 
 
 Dynamic working environment in a growing firm
 
 
 Freedom to innovate and learn new things
 
 
</div>

Relationship Manager

ORRA Fine Jewellery

<div>
 We are excited to announce that Orra is hiring for the position of Store Manager (SM). If you are passionate about retail operations, team leadership, and delivering exceptional customer experiences, this could be the perfect opportunity for you!
 
 
 Role: Store Manager
 
 
 Location: Mumbai , Delhi , Ahmedabad ,Bangalore , Hyderabad , Nagpur .
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage day-to-day store operations
 </li>
 <li>
 Lead and motivate the team to achieve sales targets
 </li>
 <li>
 Ensure excellent customer service and store standards
 </li>
 <li>
 Handle inventory and stock management
 
 
 </li>
 </ul>
 
 Mandatory Requirements
 
 
 
 <ul>
 <li>
 Experience in BTL (Below The Line) marketing activities
 </li>
 <li>
 Strong Diamond product knowledge and sales experience
 </li>
 <li>
 Proven ability to drive performance and meet targets
 
 
 </li>
 </ul>
 If your are ready to take the next step in your career, please reply to this email with your updated resume and your preferred location.
 
 
 Email - abhishek.gupta@orra.co.in
 
 
 Contact Number -+91 99878 42783
 
 
 This job is provided by Shine.com
</div>

Store Manager

Amazon

<div>
 
 Description
 
 
 
 Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
 
 
 Position Description: Account Health Support Specialist LOCATION Hyderabad, India LANGUAGE REQUIREMENTS English &amp; Arabic SHIFT REQUIREMENTS Sun-Sat Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
 
 
 The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
 
 
 The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Candidate must have B.A/M.A in Arabic from recognized university.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in Arabic
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Dev Center India - Hyderabad
 
 
 Job ID: A3117215
</div>

Account Health Support Specialist - English & Arabic, Account Health Support

<div>
 
 Description
 
 
 
 Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
 
 
 Position Description: Account Health Support Specialist LOCATION Hyderabad, India LANGUAGE REQUIREMENTS English &amp; Arabic SHIFT REQUIREMENTS Sun-Sat Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
 
 
 The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
 
 
 The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in Arabic
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in Arabic and English
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Dev Center India - Hyderabad
 
 
 Job ID: A3125935
</div>

The Sleep Company

<div>
 
 
 About the Company
 
 :
 
 
 
 
 
 The Sleep Company is India&rsquo;s fastest-growing comfort-tech brand revolutionizing the way people sleep and sit. With our patented SmartGRID technology and rapidly expanding retail footprint across India, we aim to deliver exceptional customer experiences through innovation, design, and seamless execution.
 
 
 
 
 
 
 
 
 
 About the Role
 
 :
 
 
 
 
 
 The Assistant Project Manager will support end-to-end execution of retail store projects in the assigned region &mdash; from site handover to store opening. The role requires coordination with multiple vendors, consultants, and internal teams to ensure timely delivery, quality execution, and adherence to brand standards and budgets.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 <ul>
 <li>
 Assist in planning and execution of retail store fit-outs, refurbishments, and expansion projects.
 </li>
 <li>
 Coordinate with GC vendors, VM, electrical, HVAC, fire, and signage contractors to ensure on-time and within-budget delivery.
 </li>
 <li>
 Track project progress through weekly MIS updates, timelines, and site visit reports.
 </li>
 <li>
 Conduct regular site audits to monitor quality, safety, and compliance with approved drawings.
 </li>
 <li>
 Ensure materials and approvals are in place before handover.
 </li>
 <li>
 Support in cost estimation, BOQ verification, and vendor bill certification.
 </li>
 <li>
 Work closely with internal stakeholders &ndash; VM, Retail, Finance, and Procurement &ndash; for smooth project coordination.
 </li>
 <li>
 Prepare handover documentation and ensure snag-free delivery of stores.
 </li>
 <li>
 Manage regional vendor relationships and identify opportunities for cost and process optimization.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 
 
 
 <ul>
 <li>
 Education: Diploma/Degree in Civil Engineering, Interior Design, or Architecture
 </li>
 <li>
 Experience: 3&ndash;6 years of experience in retail project execution (preferably furniture, lifestyle, or fashion retail sector)
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 :
 
 
 
 
 <ul>
 <li>
 Strong project execution and coordination abilities
 </li>
 <li>
 Excellent communication and stakeholder management
 </li>
 <li>
 Knowledge of interior fit-out materials, MEP, and retail layouts
 </li>
 <li>
 Proficiency in MS Excel, PowerPoint, and AutoCAD (preferred)
 </li>
 <li>
 Ability to handle multiple projects simultaneously in different cities
 </li>
 </ul>
 <li>
 </li>
 
 
 Preferred Skills
 
 :
 
 
 
 
 <ul>
 <li>
 Experience in furniture, lifestyle, or fashion retail sector
 </li>
 </ul>
 
 
</div>

Assistant Project Manager - Retail Project

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 ABOUT AIR INDIA SATS AIRPORT SERVICES PRIVATE LIMITED
 
 
 
 
 
 
 
 
 AISATS, a leading gateway services provider in India, is a joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd.,
 
 
 one of the world&rsquo;s largest providers of air cargo handling services and Asia&rsquo;s leading airline caterer
 
 
 . &lsquo;AISATS&rsquo; is defined by its people &ndash; they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we
 
 
 offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
 
 
 
 
 
 
 Manager &ndash; Human Resources (HRBP)
 
 
 
 
 
 
 Location: Hyderabad
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 The Manager &ndash; HR Operations (HRBP) supports airport operational teams by executing HR strategies, managing core HR processes, and ensuring compliance with labor laws and aviation standards. This role bridges HR and business operations to drive employee engagement, performance, and operational efficiency
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 1. Strategic HR Business Partnering
 
 
 <ul>
 <li>
 Collaborate with business leaders to understand operational priorities and align HR strategies accordingly.
 </li>
 <li>
 Drive workforce planning, succession planning, and organizational design initiatives.
 </li>
 <li>
 Support change management and cultural transformation programs.
 </li>
 </ul>
 
 
 2. Talent Acquisition &amp; Onboarding
 
 
 <ul>
 <li>
 Oversee onboarding programs to ensure smooth integration and positive employee experience.
 </li>
 </ul>
 
 
 3. Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Act as a trusted advisor for employee concerns, ensuring timely resolution and adherence to policies.
 </li>
 <li>
 Design and implement engagement initiatives, feedback mechanisms, and recognition programs.
 </li>
 <li>
 Promote Diversity, Equity &amp; Inclusion (DEI) across all levels.
 </li>
 </ul>
 
 
 4. Performance &amp; Development
 
 
 <ul>
 <li>
 Facilitate performance management cycles, ensuring quality feedback and development planning.
 </li>
 <li>
 Coach managers on effective people leadership and conflict resolution.
 </li>
 <li>
 Identify training needs and coordinate learning interventions for skill enhancement.
 </li>
 </ul>
 
 
 5. HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Ensure accurate execution of HR processes including payroll inputs, attendance, and benefits administration.
 </li>
 <li>
 Maintain compliance with labor laws, airport regulations, and internal policies.
 </li>
 <li>
 Drive process improvements and digital HR initiatives for operational efficiency.
 </li>
 </ul>
 
 
 6. Data Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Monitor HR metrics such as attrition, absenteeism, and engagement scores.
 </li>
 <li>
 Provide insights through trend analysis and predictive analytics to support decision-making.
 </li>
 <li>
 Prepare reports for leadership reviews and audits.
 </li>
 </ul>
 
 
 7. Employee Experience &amp; Retention
 
 
 <ul>
 <li>
 Develop strategies to improve retention and career progression for operational staff.
 </li>
 <li>
 Implement well-being programs and initiatives to enhance employee satisfaction.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 
 6&ndash;8 years
 
 in Human Resources, with exposure to multiple HR functions (Talent Acquisition, Employee Relations, Performance Management, HR Operations).
 </li>
 <li>
 At least
 
 3 years in an HR Business Partnering role
 
 , preferably in a multi-location or large-scale operational environment.
 </li>
 <li>
 Familiarity with HRIS systems and labor law compliance.
 </li>
 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOUR
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Problem-solving and conflict resolution abilities.
 </li>
 <li>
 Attention to detail and process orientation.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 </ul>
 
 
</div>

Manager – Human Resources (HRBP)

Explore 158+ Manager customer support in Hyderabad this December. Find roles across top companies and apply now to boost your career.

158 manager customer support jobs IN Hyderabad

Manager, Customer Support

Relationship Manager

Store Manager

Account Health Support Specialist - English & Arabic, Account Health Support

Account Health Support Specialist - English & Arabic, Account Health Support

Assistant Project Manager - Retail Project

Manager – Human Resources (HRBP)