customer service representative Jobs in Karachi Pakistan

customer service representative

technical support engineer Jobs in Karachi Pakistan

technical support engineer

customer service executive Jobs in Karachi Pakistan

customer service executive

customer success manager Jobs in Karachi Pakistan

customer success manager

customer service representative (csr) Jobs in Karachi Pakistan

customer service representative (csr)

customer support specialist

HRCONSOL

Key Responsibilities<ul><li>Manage inbound and outbound calls, as well as WhatsApp communications, to assist customers and connect them with doctors.</li><li>Handle the complete 6&ndash;7 step customer process from order placement and confirmation to post-service feedback.</li><li>Deliver accurate, empathetic, and professional customer interactions at all times.</li><li>Maintain detailed and updated records in CRM systems.</li><li>Achieve KPIs related to call quality, customer satisfaction, and service efficiency.</li><li>Collaborate with team members to enhance processes and overall customer experience.</li><li>Share insights and feedback to continuously improve campaign performance.</li></ul>Qualifications Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Pharmacy, Health Sciences, or a related field.</li><li>Intermediate-qualified candidates with strong call centre experience are also encouraged to apply.</li></ul>Experience &amp; Skills:<ul><li>1&ndash;3 years of experience in customer service or contact centers (experience with Ibex or other reputed BPOs preferred).</li><li>Prior experience in healthcare or wellness campaigns is mandatory.</li><li>Excellent communication skills in English and Urdu (both written and verbal).</li><li>Strong interpersonal skills, empathy, and customer-oriented mindset.</li><li>Ability to manage high call volumes professionally.</li><li>Proficient in CRM and call center software.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Specialist (Pharmacist )

ABS INTERNATIONAL

Company: ABS International &ndash; 16+&#8239;Years Global BPO &amp; Digital Services Location: Karachi, Pakistan (On&#8209;site) &ndash; Gulistan&#8209;e&#8209;Johar / Gulshan&#8209;e&#8209;Iqbal Shift: Monday&ndash;Saturday | Choose 6:00&#8239;PM&ndash;2:00&#8239;AM or 8:00&#8239;PM&ndash;4:00&#8239;AM PKT Job Type: Full&#8209;time Salary &amp; Earnings: PKR&#8239;63,000&#8239;&ndash;&#8239;75,000+ per month (Base PKR&#8239;45,000&ndash;50,000&#8239;+&#8239;Incentives PKR&#8239;18,000&ndash;25,000) + Daily Cash Rewards for Top Performers Language: Fluent in English (C1&#8239;+) requiredAbout ABS InternationalABS International is a globally recognized software &amp; BPO company with over 16 years of experience delivering high&#8209;performance services to international (primarily US&#8209;based) clients. We specialize in providing secure, scalable, and data&#8209;driven customer support and digital operations at night shift in Karachi. Join us as we expand our Karachi team and build a future of growth, expertise and global client impact.Role OverviewWe are hiring a Customer Support Specialist (Night Shift) focused on US inbound and outbound voice calls. You will deliver professional, high&#8209;quality customer service, handle de&#8209;escalation of calls, meet key performance indicators, and grow within our dynamic environment. This is an on&#8209;site role in Karachi with structured training and performance&#8209;based earnings.Key Responsibilities<ul><li>Provide inbound and outbound voice support for US&#8209;based customers&mdash;voice only.</li><li>Resolve customer issues efficiently and with empathy; aim for First Contact Resolution (FCR).</li><li>Apply de&#8209;escalation techniques to handle challenging calls and maintain quality outcomes.</li><li>Meet daily KPIs: Average Handle Time (AHT), FCR, Customer Satisfaction (CSAT).</li><li>Participate in daily coaching, QA reviews, and continuous improvement sessions.</li><li>Log case notes accurately in CRM, follow Standard&#8239;Operating&#8239;Procedures (SOPs).</li></ul>Required Skills &amp; Experience<ul><li>1+ years of professional experience in inbound international voice support, BPO or call&#8209;centre environment.</li><li>Fluent English (C1&#8239;+): clear spoken &amp; written communication, neutral accent.</li><li>Strong active&#8209;listening, empathy, problem&#8209;resolution and de&#8209;escalation skills.</li><li>Comfortable with on&#8209;site night shift (Karachi) and meeting measurable KPIs.</li><li>Reliable attendance, punctuality and basic computer/CRM system familiarity.</li></ul>What We Offer<ul><li>Structured paid onboarding and daily coaching.</li><li>Clear progression path: Specialist &rarr; Senior Specialist &rarr; Team Lead.</li><li>Competitive monthly pay + incentives + daily cash rewards for top performers.</li><li>15 paid annual leaves + national holidays.</li><li>Supportive on&#8209;site environment with stable international campaigns and long&#8209;term career growth.</li></ul>How to ApplyClick &ldquo;Apply&rdquo; on Indeed and attach your CV. In a one&#8209;line cover note include:&ldquo;I have X years&rsquo; experience in inbound international voice support and I&rsquo;m available for night shifts in Karachi.&rdquo; Shortlisted candidates will receive a phone&#8209;screen invitation within 48 hours.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Available for night shift (6 PM&ndash;2 AM OR 8 PM&ndash;4 AM) and on-site at Gulistan-e-Johar?</li><li>Verifiable 1+ year experience in international calling (sales OR support)?</li></ul>Work Location: In person

Customer Support Specialist (Night Shift) – US Inbound & Outbound Voice | Karachi

IBEX Global

Company Descriptionibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world&rsquo;s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.Role DescriptionThis is a full-time onsite role located in Kar&#257;chi for an International Customer Support Specialist. The International Customer Support Specialist will be responsible for providing multilingual customer service via phone, email, and chat to customers around the world, and is expected to troubleshoot and resolve issues relating to customer orders, billing, and shipping. The ideal candidate will possess great communication skills and the ability to multitask and prioritize.Qualifications<ul><li>Fluency in English</li><li>Experience in a customer support or service role is preferred</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Effective problem-solving and decision-making skills</li></ul>Job Types: Full-time, Temporary, Contract, Fresher Contract length: 3 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Service Representative

Ibex

Job descriptionCompany Descriptionibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.Qualifications<ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International customer services specialist

Horizon Tech

We are seeking a proactive and customer-focused Customer Account Specialist to join our growing custom signage team. In this role, you will be the primary point of contact for clientsassisting with inquiries, preparing quotes, coordinating production details, and ensuring exceptional customer service throughout the project lifecycle.Must Haves<ul><li>Previous experience in customer service or an account coordination role.</li><li>Excellent communication skills, written &amp; verbal.</li><li>Strong organizational and multitasking abilities.</li><li>Basic computer proficiency; willingness to learn new software.</li><li>Experience in the signage or printing industry preferred (not required).</li><li>Graphic design experience is a bonus, but not mandatory.</li></ul>Preferred Skills<ul><li>General graphic design familiarity is a plus.</li></ul>Responsibilities<ul><li>Handle inbound and outbound customer communication via email and phone.</li><li>Provide knowledgeable support and product guidance to customers (training provided).</li><li>Prepare accurate quotes and pricing for custom signage projects.</li><li>Understand customer needs and recommend best-fit sign solutions.</li><li>Use Flexi Sign software (training provided) to assist with order processing and basic design needs.</li><li>Work closely with the production/graphic design teams to ensure order accuracy.</li><li>Maintain customer accounts, records, and follow-ups to ensure a smooth workflow.</li><li>Assist in managing revisions and approvals on custom sign designs.</li></ul>Tools &amp; Skills<ul><li>Email &amp; phone communication</li><li>Customer account management</li><li>Product knowledge &amp; quoting</li><li>Flexi Sign (training provided)</li><li>General graphic design familiarity is a plus</li></ul>Other Details<ul><li>Job Location: Off to Shahrah-e-Faisal, PECHS, Karachi</li><li>Job Timings: Onsite, evening night shift following US EST</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>What will be your expected salary?</li><li>Are you comfortable working on an onsite evening night shift role? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>nbound/outbound customer support via email &amp; phone.: 3 years (Required)</li><li>customer service or an account coordination role.: 3 years (Required)</li><li>Basic computer skills; eager to learn: 3 years (Required)</li><li>signage or printing industry preferred: 3 years (Required)</li><li>Flexi Sign : 3 years (Required)</li><li>xcellent communication skills, written &amp; verbal.: 3 years (Required)</li></ul>Language:<ul><li>fluent English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Account Specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support Specialist at Eminent4U Private Limited, you play a crucial role in ensuring positive interactions between the company and its customers. This position involves a range of responsibilities geared towards excellent customer service and retention.Responsibilities and KPIs:<ul><li>Engage with customers via telephone to resolve issues, providing information on products, account inquiries, and booking status.</li><li>Offer troubleshooting assistance and aim for first-contact resolution.</li><li>Utilize different CSR related strategies to turn cancellation requests into opportunities, and covert them into positive reviews/feedbacks, and sales opportunities, etc.</li><li>Develop a deep understanding of our products and services to better assist customers.</li><li>Build and maintain positive relationships to encourage repeat business and satisfaction.</li><li>Collaborate with our UK team to provide timely updates on customer interactions.</li></ul>Skills and Qualifications:<ul><li>Stellar Communication Skills (A/O Levels preferred)</li><li>Active Listening</li><li>Ability to Multitask</li><li>Team Player</li><li>Flexibility and ability to manage KPIs</li><li>Positive Attitude &amp; Attention to Detail</li><li>Willingness to go the extra mile</li></ul>Why Join Eminent4U Private Limited?<ul><li>Afternoon Shifts: Starting from (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM | 3:00 PM - 11:30 PM ) with alternate weekends off.</li><li>Annual bonuses, KPI based rewards &amp; several other fringe benefits.</li><li>Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li></ul>Join Eminent4U Private Limited:Dedicated to fostering a supportive and rewarding work culture, we invite you to embark on a fulfilling career journey with us, shaping the future of customer support.Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

Explore 1476+ Customer support specialist in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.