it specialist

arabic customer service specialist Jobs in Manama Bahrain

arabic customer service specialist

corporate services specialist Jobs in Manama Bahrain

corporate services specialist

customer service representative Jobs in Manama Bahrain

customer service representative

customer service supervisor Jobs in Manama Bahrain

customer service supervisor

customer support specialist

eyewa

Customer care: Customer Oriented Answering customer inquiries on product information and order status across multiple channels like: Phone / Whats app / Social media / Email etc. Assist customers in their purchases Place outbound calls to customers for order follow up and customer surveys Liaising with logistics partners and couriers for customer deliveries and supply pickups Operations: The customer care specialist will be required to assist in operations from time to time, which would include: order packing, inventory management, management of supplier deliveries, management of customer deliveries Qualifications &#9679; Ambitious, hardworking and self driven &#9679; Native Arabic speaker and English fluency is mandatory &#9679; Ability to learn quickly &#9679; Good knowledge of Excel Customer oriented &#9679; Team player &#9679; Experience: 1-3 years in a customer facing role strongly preferred &#9679; Previous e-commerce/ operations/ eyewear experience is a plusPREFERENCE WILL BE GIVEN TO BAHRAINI NATIONALSJob Type: Full-timePay: From BD450.000 per month

Arabic Customer Service Specialist

AL Wessil Holding

JD -CSR- Business CenterThe CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. He/she will report directly to the Center Manager.Customer Service Representative Responsibilities:<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Managing a team of junior customer service representatives if any.</li></ul>Customer Service Representative Requirements:<ul><li>General Business education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Computers proficient.</li><li>Experience working with customer support/hospitality sectors.</li><li>Excellent communication skills.</li><li>Proven sales track record.</li><li>Self driven-Trustworthy-Ambitious</li><li>Ability to deal with different nationalities and strong verbal and written English</li></ul>Job Type: Full-timePay: Up to BD500.000 per month

Customer Service Representative/Female

Air Arabia

<div>
 Date: 21 Oct 2025
 
 
 Company: Air Arabia PJSC (G9)
 
 
 Location:
 
 
 Manama, BH
 
 
 Country: BH
 
 
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 </li>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 </li>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Arabic Languages.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions.
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Call Center Agent - Bahrain

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Support daily operations by monitoring order delays, resolving rider related issues from vendors, customers, or riders, and ensuring smooth and efficient live operations. 
What's On Our Plate?<ul><li>
Managing day-to-day operations.</li><li>
Manage rider related escalations and resolutions.</li><li>
Assist dispatchers with rider-related communication.</li><li>
Monitor and improve rider performance and compliance.</li><li>
Manage rider roster with proper allocation of shifts/breaks/off-days etc.</li><li>
Groom rider quality (behaviour, appearance, professionalism, presentational etc).</li><li>
Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.</li><li>
Reduce rider complaints originating from customers and/or vendors.</li><li>
Monitor riders performance on individual level and responsible for coaching/warning riders.</li><li>
Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.</li><li>
Perform ad hoc assignments and assist other teams as needed.</li></ul> 
Qualifications 
What Did We Order?<ul><li>
0&ndash;1 years of experience in Logistics, Customer Support, or Operations.</li><li>
Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.</li><li>
Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.</li><li>
Fluent in both languages Arabic and English. Urdu is a plus.</li><li>
Strong interpersonal and communication skills with the ability to collaborate effectively.</li><li>
Analytical thinker with problem-solving skills and a results-driven mindset.</li><li>
Ability to multitask and perform well in a fast-paced environment.</li></ul></div>

Coordinator Rider On Ground Ops

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 Support daily operations by monitoring order delays, resolving rider related issues from vendors, customers, or riders, and ensuring smooth and efficient live operations.
 
 
 
 What's On Our Plate?
 
 
 
 <ul>
 <li>
 Managing day-to-day operations.
 </li>
 <li>
 Manage rider related escalations and resolutions.
 </li>
 <li>
 Assist dispatchers with rider-related communication.
 </li>
 <li>
 Monitor and improve rider performance and compliance.
 </li>
 <li>
 Manage rider roster with proper allocation of shifts/breaks/off-days etc.
 </li>
 <li>
 Groom rider quality (behaviour, appearance, professionalism, presentational etc).
 </li>
 <li>
 Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
 </li>
 <li>
 Reduce rider complaints originating from customers and/or vendors.
 </li>
 <li>
 Monitor riders performance on individual level and responsible for coaching/warning riders.
 </li>
 <li>
 Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
 </li>
 <li>
 Perform ad hoc assignments and assist other teams as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 0&ndash;1 years of experience in Logistics, Customer Support, or Operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.
 </li>
 <li>
 Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
 </li>
 <li>
 Fluent in both languages Arabic and English. Urdu is a plus.
 </li>
 <li>
 Strong interpersonal and communication skills with the ability to collaborate effectively.
 </li>
 <li>
 Analytical thinker with problem-solving skills and a results-driven mindset.
 </li>
 <li>
 Ability to multitask and perform well in a fast-paced environment.
 </li>
 </ul>
</div>

Alfaramex

Job Announcement: Marketing Specialist (Full-Time, Permanent)Location: Bahrain Job Type: Full-Time, Permanent Experience: Minimum 3 years in Marketing (Preferred) Driving License: Required Languages:<ul><li>English (Required)</li><li>Hindi/Urdu (Required)</li><li>Arabic (Conversational)</li></ul>Job Description &ndash; Marketing SpecialistWe are seeking a dynamic and results-driven Marketing Specialist to join our team and contribute to our continued growth. The ideal candidate will have a strong background in sales and marketing, excellent interpersonal skills, and the ability to drive business development within an assigned territory.Key Responsibilities:<ul><li>Drive within assigned sales territory to identify and engage new prospects and potential customers.</li><li>Conduct daily calls and face-to-face meetings with current and prospective clients.</li><li>Build and maintain strong, long-term relationships with both new and repeat customers.</li><li>Keep accurate records of all sales activities, leads, and customer interactions.</li><li>Educate customers on how our products and services can benefit them professionally and financially.</li><li>Monitor market trends, competitor activities, and new products to better understand customer needs.</li><li>Collaborate with internal departments to support and build the brand.</li><li>Assess customer needs and skills to develop long-lasting, productive relationships.</li><li>Meet and exceed personal and team sales targets.</li><li>Research new accounts and follow up on generated leads.</li><li>Attend relevant meetings, sales events, and training sessions to stay up to date with industry developments.</li><li>Provide management with feedback and reports using financial and statistical data.</li></ul>What We&rsquo;re Looking For:<ul><li>A passionate and driven individual with strong communication and negotiation skills.</li><li>At least 3 years of proven experience in a marketing or sales role (preferred).</li><li>Must hold a valid driving license and be willing to travel within the sales territory.</li><li>Language proficiency in English and Hindi/Urdu is essential; conversational Arabic is an added advantage.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li></ul>Why Join Us?<ul><li>Competitive compensation and incentives</li><li>Opportunity to work in a supportive, growth-oriented environment</li><li>Continuous learning and development opportunities</li><li>Be part of a company that values innovation and customer relationships</li></ul>Ready to Apply?If you meet the above qualifications and are excited to contribute to a growing team, we&rsquo;d love to hear from you. Submit your resume to hr5537964@yahoo.com with the subject line: Marketing Specialist ApplicationJob Type: Full-timeWork Location: In person

Marketing Specialist

CUBE INNOVATORS TECHNOLOGIES

Company DescriptionCube Innovators Technologies is an industry leader in document management solutions, known for the advanced Contentverse DMS (Document Management Solution) tool. With over 20 years of success and use by more than 15,000 organizations worldwide, Cube Innovators offers high-quality, cutting-edge technology in DMS and backlog digitization services. Our solutions strive to optimize business performance, ensuring real-time access, enhanced productivity, and high-security document management. Cube Innovators' dedicated team of certified expert consultants provides 24/7 support.Role DescriptionWe are seeking a full-time Software Sales Specialist to join our team in Manama, Bahrain. The role involves selling our advanced document management software solutions to potential clients. Day-to-day tasks include identifying sales opportunities, meeting with clients, conducting software demonstrations, preparing sales proposals, and closing deals. Additionally, the specialist will provide exceptional customer service and support to maintain strong client relationships.Qualifications<ul><li>Expertise in Software Sales and Sales</li><li>Driving License and Car</li><li>Knowledge in Software and relevant technical understanding</li><li>Strong Communication and Customer Service skills</li><li>A demonstrated ability to meet sales targets and manage client relationships</li><li>Experience in the document management software industry is a plus</li><li>Bachelor's degree in Business, Marketing, Information Technology or a related field</li></ul>Job Types: Full-time, PermanentPay: BD400.000 - BD800.000 per month

Software Sales Specialist

Explore 344+ Customer support specialist in Manama Bahrain this November. Find roles across top companies and apply now to boost your career.

344 customer support specialist jobs IN Manama Bahrain

Arabic Customer Service Specialist

Customer Service Representative/Female

Call Center Agent - Bahrain

Coordinator Rider On Ground Ops

Coordinator Rider On Ground Ops

Marketing Specialist

Software Sales Specialist