customer support supervisor

Versant Health

Supervisor, Customer Service
 
Supervisor, Customer Service
 
Who are we?
 Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
 
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
 
See how you can make a difference with the support of strong leadership and a team environment.
 
See Everything, Be Anything™.
 
What are we looking for?
 The Customer Service Supervisor is responsible for overseeing the duties of the customer service staff as well as inspiring and leading the team members by example. They should be customer-centric, motivate staff to achieve business goals and provide feedback to the Customer Service Management team. The Customer Service Supervisor will also take escalated phone calls, direct processes, and coach Customer Service Associates for optimal efficiency in the Customer Service Department.
 The Customer Service Supervisor will work closely with various team members in the department to drive process improvement, increase quality, and ensure appropriate levels of training are achieved.
 
Where you will have an impact
 <ul>
<li>Assist with the planning and implementation of call center strategy</li>
<li>Assist with hiring and onboarding new call center employees</li>
<li>Ensure a friendly and motivating work environment</li>
<li>Ensure adherence to company’s policies and procedures, including but not limited to schedule adherence and timecard maintenance.</li>
<li>Keep the management team informed of recurring issues and problems</li>
<li>Prepare client ready and departmental reports</li>
<li>Assist in the formulation of targets for individuals and teams</li>
<li>Answering questions from staff and providing guidance and feedback</li>
<li>Coach and develop Customer Service Associates</li>
<li>Excellent communication and written skills</li>
<li>Provide recommendations for improvement to call flow, scripting, and training</li>
<li>Work in conjunction with the Quality Department to identify areas of development for CSA not meeting QA standards and those in need of coaching</li>
<li>Phone interaction with members, providers, and other external and internal constituents</li>
<li>Complete other duties as assigned that fall within the scope of delivery of good customer service</li>
<li>Other duties as assigned</li>
</ul>
What’s necessary to do the job?
 <ul>
<li>High School Diploma or equivalent. Bachelor’s degree in business or equivalent work experience preferred</li>
<li>Minimum Three (3) years of experience working in an inbound customer care or call center environment</li>
<li>Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred</li>
<li>Proficiency in Microsoft Office</li>
<li>Experience in the vision insurance industry is preferred</li>
</ul>
HIPAA & Security Requirements
 All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
 
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
 
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Supervisor, Customer Service_OPS

inDrive

<div>
 
 
 Department:
 
 Global Customer Support
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 to be added
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the performance of the customer support team across all channels (chat, email, and calls if needed), including shift seniors.
 </li>
 <li>
 Conduct regular one-on-one meetings, provide feedback, and mentor team members.
 </li>
 <li>
 Ensure achievement of key service KPIs.
 </li>
 <li>
 Monitor service quality and analyze customer inquiries.
 </li>
 <li>
 Handle customer requests and support the team with complex and escalated cases.
 </li>
 <li>
 Recruit, onboard, and train new agents.
 </li>
 <li>
 Ensure compliance with schedules, discipline, and internal regulations.
 </li>
 <li>
 Analyze operational metrics and prepare performance reports.
 </li>
 <li>
 Work on process optimization and keep customer support scripts up to date.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 <ul>
 <li>
 At least 2 years of experience as a Manager/Supervisor in customer service or a contact center.
 </li>
 <li>
 Strong team management skills, including regular feedback, mentoring, and performance control.
 </li>
 <li>
 Experience working with service metrics, confident Excel skills, and strong analytical abilities.
 </li>
 <li>
 Fluency in Arabic and English is required.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to multitask, stress resilience, and strong attention to detail.
 </li>
 <li>
 Experience working with stakeholders and cross-functional teams.
 
 </li>
 </ul>
</div>

Customer Support Group Lead

Burq

<div>About Burq
Burq started with an ambitious mission: how can we turn the complex process of offering delivery into a simple turnkey solution.
We started with building the largest network of delivery networks, partnering with some of the biggest delivery companies. We then made it extremely easy for businesses to plug into our network and start offering delivery to their customers. Now, we&rsquo;re powering deliveries for some of the fastest-growing companies from retailers to startups.
It&rsquo;s a big mission and now we want you to join us to make it even bigger!
We&rsquo;re already backed by some of the Valley's leading venture capitalists, including Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely. We have assembled a world-class team all over the U.S.
We operate at scale, but we're still a small team relative to the opportunity. We have a staggering amount of work ahead. That means you have an unprecedented opportunity to grow while doing the most important work of your career.
We want people who are unafraid to be wrong and support decisions with numbers and narrative. Here&rsquo;s a quick overview of what you will be doing:
Some of the responsibilities<ul>
<li>
Managing the customer support department&rsquo;s day-to-day functions.</li>
<li>Responding to escalated customer support issues.</li>
<li>Implementing customer support processes to enhance customer satisfaction.</li>
<li>Formulating and revising customer support policies and promote their implementation.</li>
<li>Informing the team of all new information related to products, procedures, and trends.</li>
<li>Assessing support statistics and preparing detailed reports on the findings.</li>
<li>Interviewing and hiring new employees.</li>
<li>Overseeing and evaluating the team's ongoing training efforts.</li>
<li>Delivering performance evaluations and following the disciplinary process according to company policy.</li>
</ul>
Requirements<ul>
<li>
Proven experience as a customer support/experience Manager, preferably within a similar environment.</li>
<li>Proven experience in managing a customer support team.</li>
<li>Thorough knowledge of legislation pertaining to consumer protection.</li>
<li>Prior experience in a managerial or supervisory role will be advantageous.</li>
<li>Top-notch oral, written, and interpersonal abilities.</li>
<li>Well-developed arbitration skills with the ability to remain impartial.</li>
<li>Affinity for multitasking with precision.</li>
<li>Capacity to accept and utilize constructive criticism.</li>
<li>Alignment with our company's values.</li>
</ul>
Benefits
Investing in you 
<ul>
<li>Competitive salary
</li><li>Medical</li>
<li>Educational courses</li>
</ul>Generous Time Off
At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Customer Experience Manager

<div>
 
 About Burq
 
 
 
 Burq started with an ambitious mission: how can we turn the complex process of offering delivery into a simple turnkey solution.
 
 
 We started with building the largest network of delivery networks, partnering with some of the biggest delivery companies. We then made it extremely easy for businesses to plug into our network and start offering delivery to their customers. Now, we're powering deliveries for some of the fastest-growing companies from retailers to startups.
 
 
 It's a big mission and now we want you to join us to make it even bigger! 🚀
 
 
 We're already backed by some of the Valley's leading venture capitalists, including Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely. We have assembled a world-class team all over the U.S.
 
 
 We operate at scale, but we're still a small team relative to the opportunity. We have a staggering amount of work ahead. That means you have an unprecedented opportunity to grow while doing the most important work of your career.
 
 
 We want people who are unafraid to be wrong and support decisions with numbers and narrative. Here's a quick overview of what you will be doing:
 
 
 
 Some Of The Responsibilities
 
 
 
 <ul>
 <li>
 Managing the customer support department's day-to-day functions
 </li>
 <li>
 Responding to escalated customer support issues
 </li>
 <li>
 Implementing customer support processes to enhance customer satisfaction
 </li>
 <li>
 Formulating and revising customer support policies and promote their implementation
 </li>
 <li>
 Informing the team of all new information related to products, procedures, and trends
 </li>
 <li>
 Assessing support statistics and preparing detailed reports on the findings
 </li>
 <li>
 Interviewing and hiring new employees
 </li>
 <li>
 Overseeing and evaluating the team's ongoing training efforts
 </li>
 <li>
 Delivering performance evaluations and following the disciplinary process according to company policy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a customer support/experience Manager, preferably within a similar environment
 </li>
 <li>
 Proven experience in managing a customer support team
 </li>
 <li>
 Thorough knowledge of legislation pertaining to consumer protection
 </li>
 <li>
 Prior experience in a managerial or supervisory role will be advantageous
 </li>
 <li>
 Top-notch oral, written, and interpersonal abilities
 </li>
 <li>
 Well-developed arbitration skills with the ability to remain impartial
 </li>
 <li>
 Affinity for multitasking with precision
 </li>
 <li>
 Capacity to accept and utilize constructive criticism
 </li>
 <li>
 Alignment with our company's values
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Investing in you 🙏
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Medical
 </li>
 <li>
 Educational courses
 
 
 </li>
 </ul>
 Generous Time Off 🏝
 
 
 At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
</div>

ACOUSTIEG

<div>
 Welcome to where every role drives real change. At ACOUSTIEG, we don't just offer jobs, we offer the chance to shape industries and transform communities. Join professionals who wake up knowing their work matters, solving challenges that impact millions. Founded in 2018, ACOUSTIEG is one of Saudi Arabia&rsquo;s leading companies in acoustic treatment and sound isolation. We deliver innovative solutions tailored to various sectors, from healthcare and education to residential and commercial projects. Ready to do work that matters? Explore our roles and join those making a real difference.
 
 
 Description
 
 
 Job Vacancy | شاغر وظيفي
 
 
 
 Operations &amp; Customer Support Lead
 
 
 قائد التشغيل ودعم العملاء
 
 
 
 Company
 
 : Chord Production
 
 
 
 Location:
 
 Dammam, Saudi Arabia
 
 
 
 الموقع:
 
 الدمام، المملكة العربية السعودية
 
 
 
 Employment Type
 
 : Full-time
 
 
 
 نوع العمل
 
 : دوام كامل
 
 
 
 Requirements
 
 
 
 &bull; Experience in operations, customer support, or administration (preferred)
 
 
 خبرة في التشغيل أو خدمة العملاء أو الإدارة (يفضل)
 
 
 &bull; Strong communication skills and professionalism with clients
 
 
 مهارات تواصل عالية واحترافية في التعامل مع العملاء
 
 
 &bull; Organized, responsible, and detail-oriented
 
 
 شخص منظم ومسؤول ويهتم بالتفاصيل
 
 
 &bull; Ability to multitask and work under pressure
 
 
 القدرة على إدارة عدة مهام والعمل تحت الضغط
 
 
 &bull; Basic knowledge of digital ads and marketing follow-up (preferred)
 
 
 معرفة أساسية بمتابعة الإعلانات والتسويق الرقمي (يفضل)
 
 
 &bull; Good skills in Google Sheets / Excel
 
 
 إجادة Google Sheets / Excel
 
 Roles And Responsibilities
 
 
 
 &bull; Manage daily business operations and ensure smooth execution
 
 
 إدارة التشغيل اليومي والتأكد من سير العمل بسلاسة
 
 
 &bull; Handle customer inquiries and respond to clients via phone calls and WhatsApp
 
 
 الرد على العملاء ومتابعة الاستفسارات عبر الجوال والواتساب
 
 
 &bull; Provide customer support and ensure client satisfaction
 
 
 متابعة خدمة العملاء وضمان رضا العميل
 
 
 &bull; Coordinate between internal team members and ensure tasks are completed correctly
 
 
 التنسيق بين الموظفين والتأكد من إنجاز المهام بالشكل الصحيح
 
 
 &bull; Monitor ongoing tasks and follow up on delivery deadlines
 
 
 متابعة المهام والتأكد من الالتزام بمواعيد التسليم
 
 
 &bull; Report operational issues and propose solutions to improve workflow
 
 
 رصد المشاكل التشغيلية واقتراح حلول لتحسين سير العمل
 
 
 &bull; Follow up on advertising campaigns and confirm performance and continuity
 
 
 متابعة الإعلانات والتأكد من أنها شغالة بشكل صحيح وتحقق المطلوب
 
 
 &bull; Support management with general administrative and operational tasks
 
 
 دعم الإدارة في المهام التشغيلية والإدارية العامة
 
</div>

Operations & Customer Support Lead

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 Responsible for handling a team of CSR&rsquo;s providing 24/7 customer support to the existing customers/ new prospects, Monitor adherence to SLA, display right standards of customer satisfaction practices by staying focused on productivity of CSR&rsquo;s through customer service and up selling. Strong comprehension skills and solutions focused to Provide intensive coaching to new staff on products &amp; systems at the same time develop existing CSR&rsquo;s, mentor staff, provide coaching and motivational assistance,. Continuously review work processes for improvement and effective supervision is offered
 
 
 
 Key Accountabilities
 
 
 
 
 Team Supervision (only for Team leaders and supervisors)
 
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank. or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 
 Budgeting and Financial Performance
 
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 
 Continuous Improvement
 
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 
 Reporting
 
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards
 
 
 
 Job Context
 
 
 
 
 Specific Job Accountability
 
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 &squf; Bachelor&rsquo;s degree
 
 
 
 Minimum Experience
 
 
 
 &squf; 3 years relevant experience in customer service / Contact Centre
 
 
 
 Knowledge, Skills, And Attributes
 
 
 
 &squf; Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
 
 
 &squf; Excellent communication skill in English &amp; Arabic
</div>

Team Leader, Contact Centre - Abu Dhabi

Al Tawe Restaurant

Job Title: Restaurant SupervisorReports To: Restaurant Manager / Operations ManagerJob Summary:The Restaurant Supervisor is responsible for overseeing daily restaurant operations, ensuring excellent customer service, maintaining hygiene standards, and supervising staff performance to achieve company goals.Key Responsibilities:<ul><li>Supervise and coordinate daily restaurant operations (FOH &amp; BOH).</li><li>Ensure high levels of customer satisfaction through excellent service.</li><li>Monitor staff attendance, grooming, and performance.</li><li>Handle customer complaints professionally and efficiently.</li><li>Maintain cleanliness and hygiene standards as per company policy.</li><li>Ensure proper food quality, presentation, and service standards.</li><li>Support inventory control and stock management.</li><li>Assist in staff training and onboarding new employees.</li><li>Prepare daily reports and update management.</li><li>Ensure compliance with health, safety, and municipality regulations.</li><li>Support achieving sales targets and cost control.</li></ul>Requirements:<ul><li>Proven experience as a Restaurant Supervisor or similar role.</li><li>Strong leadership and communication skills.</li><li>Knowledge of food safety and hygiene standards.</li><li>Ability to work in shifts, weekends, and holidays.</li><li>Problem-solving and decision-making skills.</li><li>Basic knowledge of POS systems and reporting.</li></ul>Skills:<ul><li>Team leadership</li><li>Customer service excellence</li><li>Conflict resolution</li><li>Time management</li><li>Sales awareness</li><li>Attention to detail</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,300.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Restaurant Customer service: 2 years (Preferred)</li></ul>Language:<ul><li>Fluent English (Preferred)</li></ul>

Restaurant Supervisor

Search 10000+ Customer support supervisor jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 customer support supervisor jobs Near Me

Supervisor, Customer Service_OPS

Customer Support Group Lead

Customer Experience Manager

Customer Experience Manager

Operations & Customer Support Lead

Team Leader, Contact Centre - Abu Dhabi

Restaurant Supervisor