customer support supervisor

Northwest Bank

<div>NY0705 NY Region Business Office 
Job Description
The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team.
The Supervisor oversees day-to-day operations of the Contact Center Customer Support and Loan Support teams through all delivery channels. The Supervisor will help train and motivate their team as they answer questions, handle complaints and provide support to internal and external customers. This position assists management with development, analysis, and implementation of training, and reward and recognition programs to help to assure that the level of customer service meets or exceeds customer expectations.
Essential Functions<ul><li>Supervise department performance and ensure that the level of support meets or exceeds established service levels. Provide excellent customer service and demonstrate high level of listening skills</li><li>Provide real time management support within the Contact Center.</li><li>Provide daily direction and communication to Contact Center Specialists to ensure all client interactions are answered in a timely manner</li><li>Conduct weekly/ bi-weekly coaching sessions and monthly team meetings with team members designed to enhance their skills.</li><li>Complete quality reviews of written payoffs processed by the team.</li><li>Regularly reviews team members performance ensuring proper management of service levels and other performance standards are being met.</li><li>Contribute to the setting of goals and targets for the Contact Center.</li><li>Complete monthly call monitoring for all types of interactions to ensure consistency and compliance standards are met.</li><li>Provides support and collaboration with leadership team for innovations and continuously identify opportunities for operational, employee and customer improvement.</li><li>Provide real time management support within the Contact Center</li><li>Ensure all Contact Center Specialists have appropriate training and other resources to perform their jobs and complete trainings in a timely manner</li><li>Respond to and resolve employee matters expressed by team members</li><li>Provide on-the-floor support to Contact Center Specialists</li><li>Take escalated customer calls</li><li>Identify and resolve complex customer service issues impacting the Contact Center or clientscomplex customer service issues impacting the Contact Center or clients</li><li>Create and maintain a high-quality work environment</li><li>Address disciplinary and/or performance problems according to policy</li><li>Provide feedback to Contact Center Trainer Analyst(s) and Contact Center Quality Support Manager on developing any additional training/training plan that is needed for their Contact Center Specialists</li><li>Create and maintain a high-quality work environment</li><li>Address disciplinary and/or performance problems according to policy</li><li>Provide feedback to Contact Center Trainer Analyst(s) and Contact Center Quality Support Manager on developing any additional training/training plan that is needed for their teams are met</li><li>Ensure reduction of errors and minimize losses</li><li>Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>Work as part of a team</li><li>Work with on-site equipment</li><li>Complete other duties and special projects as requested by management</li></ul>
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree in Business, Finance or related subject or equivalent experience preferred
Work Experience
2 - 6 years Supervisory experience preferred or 3-5 years Customer service, contact center or relevant experience preferred
1 year banking experience preferred or 1 year technical background preferred
General Supervisory/Manager Knowledge, Skills, and Abilities<ul><li>Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches</li><li>Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest&rsquo;s strategic plans</li><li>Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion</li><li>Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning</li><li>Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience</li><li>Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information</li><li>Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required</li><li>Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters</li></ul>
Additional Knowledge, Skills and Abilities
Leadership and coaching techniques to build high performing teams
Knowledge of regulatory and compliance issues / standards
Knowledge of all technology and support systems
Knowledge of telephone operating system
The pay range for this position is generally $63,300 - $75,000 per year. Actual pay is based on various factors including but not limited to the successful candidate&rsquo;s experience, skills, and knowledge. Benefits are also available. 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Contact Center Supervisor

The Home Depot

<div>Position Purpose:
The Supervisor of Inside Sales Support leads a team of ISSRs who deliver transactional and relationship-based support to Outside Sales Representatives and Managed Account customers. The team manages key activities such as quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly supporting customer loyalty and sales growth.
This role is essential to The Home Depot&rsquo;s success, focusing on associate development, customer support, and operational excellence in a fast-paced environment. The Supervisor coordinates ISSR support with sales teams and cross-functional partners to drive growth, fosters a culture of continuous learning, and ensures timely, accurate quotes and orders, exceptional service, and strong sales performance.
The Supervisor aligns ISSR resources with sales and customer needs, adjusts for capacity constraints, drives productivity and efficiency, ensures service-level expectations are met, triages critical customer issues, identifies process frictions and surfaces suggestions for improvements. The role partners closely with PSMs to make collective decisions through regular, ongoing communication. 
Key Responsibilities:<ul><li>
50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, monitoring associate productivity and service levels for quality; ensuring proper associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met</li><li>
20% Drives Engagement - Supports the building and developing of an effective and high performance, team through training, coaching and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports; Leads and directs in a manner that inspires</li><li>
15% Drives Results - Maintains statistics for individual direct reports, analyzes</li><li>
department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership</li><li>
15% Manages Conflict - Identifies and analyzes escalated problems and provides guidance to direct reports for resolution; Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction; Answers front line customer inquiries</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Contact Center Manager</li><li>
This position has 6+ Direct Reports</li></ul> 
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of Tableau</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)</li><li>
1+ year of previous leadership experience</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Inside Sales Support Supervisor - Los Angeles

SpaceX

<div>
 SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
 
 
 
 SUPERVISOR, STARLINK CUSTOMER SUPPORT - WEEKEND SHIFT
 
 
 
 Starlink is revolutionizing internet connectivity by providing high-speed, low-latency satellite internet to even the most remote and rural locations worldwide. Whether you're streaming, gaming, or working remotely, Starlink ensures a seamless online experience where traditional internet services fall short. Perfect for areas with unreliable or unavailable connectivity, Starlink is your gateway to the digital world.
 
 
 We are seeking a dynamic and experienced Supervisor to lead within the Customer Support team. The ideal candidate is a strong effective leader with a talent for problem-solving and a passion for delivering exceptional customer service. As a Starlink Customer Support Supervisor, you'll empower and motivate your team, ensuring they are aligned with our organizational values and committed to providing outstanding customer experiences. This role requires a strategic thinker who can drive process improvements and cultivate a culture of excellence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and lead a team of customer support agents, providing excellent coaching, training, and performance evaluations
 </li>
 <li>
 Own development of direct reports to enhance employee skills and career growth, assuring alignment with organizational goals and objectives
 </li>
 <li>
 Establish clear performance expectations and accountability measures for team members, ensuring consistent follow-up and feedback to drive individual and team success
 </li>
 <li>
 Lead by setting an example, taking and giving feedback within all levels of the organization, and motivating others to achieve the highest level of results
 </li>
 <li>
 Monitor customer interactions to ensure quality service and adherence to company policies and procedures
 </li>
 <li>
 Handle escalated customer issues and complaints, providing resolution and maintaining customer satisfaction
 </li>
 <li>
 Identify opportunities for process improvements and implement changes to enhance efficiency and customer experience
 </li>
 <li>
 Collaborate with other departments to streamline processes and improve service delivery
 </li>
 <li>
 Analyze customer support metrics and prepare reports on team performance, customer satisfaction, and service levels
 </li>
 <li>
 Use data to root cause, identify trends and develop action plans to address them
 </li>
 <li>
 Actively listen and incorporate the voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements
 </li>
 <li>
 Serve as a liaison between the customer support team and other departments, ensuring clear communication and collaboration
 </li>
 <li>
 Keep the team informed of updates, changes, and new policies. You manage the change and communication of the change
 </li>
 <li>
 Deliver training programs to enhance the skills and knowledge of the customer support team
 </li>
 <li>
 Foster a positive and motivating team environment
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree; or 4+ years of professional experience in a customer service or customer success function in lieu of a degree
 </li>
 <li>
 2+ years of people management experience in customer service or customer support operations with teams of 25+ hourly employees; or 1+ years of SpaceX customer support operations experience as a lead
 
 
 </li>
 </ul>
 
 Preferred Skills And Experience
 
 
 
 <ul>
 <li>
 2+ years in synchronous (phone/chat/instant messaging) customer support operations
 </li>
 <li>
 Proven ability to lead and develop a team through effective coaching, development, feedback, and performance management
 </li>
 <li>
 Strong problem-solving skills and the ability to make quick, effective decisions
 </li>
 <li>
 Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
 </li>
 <li>
 Experience with reporting tools (Advanced Excel, SQL, dashboarding/reporting/visualization platforms)
 </li>
 <li>
 Lean/6-Sigma/Kaizan experience (Green/Black Belt certifications)
 </li>
 <li>
 Written/verbal business fluency in Spanish, French, German, Portuguese, Polish, Italian, Japanese, Korean, Czech, Indonesian, Arabic, Turkish, or Malay
 </li>
 <li>
 Ability to quickly learn and apply new technologies
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong attention to detail and organizational skills
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Willingness to work extended hours and non-scheduled days when needed to meet critical deadlines
 </li>
 <li>
 This is NOT a remote position and would require relocation if not local to the Hawthorne, CA area
 </li>
 <li>
 Must be available for the following shift:
 </li>
 <ul>
 <li>
 Shift Delta: Fri - Mon 6:00AM - 4:30PM
 </li>
 <li>
 Shift Echo: Fri - Mon 1:30PM - 12:00AM
 
 </li>
 </ul>
 </ul>
 
 Compensation And Benefits
 
 
 
 Pay range:
 
 
 Supervisor, Starlink Customer Support: $95,000.00 - $115,000.00/per year
 
 
 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
 
 
 Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
 
 
 
 Itar Requirements
 
 
 
 <ul>
 <li>
 To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
 </li>
 <li>
 1157, or (iv) Asylee under 8 U.S.C.
 </li>
 <li>
 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
 
 
 </li>
 </ul>
 SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
 
 
 Applicants wishing to view a copy of SpaceX&rsquo;s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com
 
 .
 
</div>

Supervisor, Starlink Customer Support - Weekend Shift

Big Fish Recruitment

The Role
 Our client is a leading Real Estate and Marketing Developer for an exciting project in Mekkah, KSA. Our client is current seeking Contact Center Professionals in difference levels - agent, supervisor and manager.
 
Requirements
 Key Qualifications: • Experience in software like Cisco, Genesys Salesforce, Zendesk • For Manager and Supervisors, must have an experience in setting and managing KPIs • Excellent English and Arabic Communication This is an excellent opportunity for the right individual continue their careers in working for a reputable company that has both customer and employee satisfaction at the forefront of their priorities. In return our client offers not only a competitive base salary and benefits package but also, fantastic career prospects and a stable working environment.
 
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Contact Center Professionals - Real Estate Developer

Hearth & Home Technologies

<div><div>Hearth &amp; Home Technologies is looking for a Customer Service and Technical Supervisor to join our Stoves Business Unit in Halifax, PA.</div><div>
</div><div>
We are the nation&rsquo;s leading manufacturer and supplier of hearth products, including a wide variety of gas, electric, wood and pellet burning fireplaces, inserts, stoves, and accessories. Headquartered in Lakeville, Minnesota, with distribution around the world, our innovative approach is supported by a business unit structure that allows us to develop and market products with a strong focus on customers&rsquo; needs. Since 1996, we&rsquo;ve been dedicated to connecting people through the warmth and comfort of our hearth products.
</div><div></div><div>As one of our four core business units, the Stoves Business Unit brings together top brands such as Harman, Vermont Castings, and Quadra-Fire, now united under one as Forge &amp; Flame, alongside other stove brands. This unit focuses on delivering high-quality, reliable stove solutions, including wood, pellet, and gas models.
</div><div>
</div><div>The team you work with will be highly skilled and trained. The products and company you represent are best-in-class.</div><div>
</div><div>Key Responsibilities</div><ul><li>
Culture: Build team engagement built around accountability, teamwork, and growth. Provide coaching, recognition, and pathways for advancement</li><li>
Leadership standards: Own quality standards for customer care, escalation resolution, and KPIs</li><li>
Team development: Partner with Learning &amp; Development to design and deliver onboarding, product knowledge, and skill-building for specialists</li><li>
Performance: Review and report on weekly/monthly service metrics; identify trends and implement corrective action to ensure positive outcomes across quality, productivity, and cost. Leverage third party vendor resources when needed</li></ul><div>
Essential Functions</div><ul><li>
Responsible for accurate and timely submission of the member timecards including management of time off requests for members</li><li>
Resolve escalated customer satisfaction issues</li><li>
Proactively address service concerns identified through data, call log information, dashboards, and claims information</li><li>
Assist in the development and deployment of tools to better identify trending customer concerns</li><li>
Identify root causes, propose corrective actions, and implement corrective action to ensure high quality of service to customers</li><li>
Actively promote the Rapid Continuous Improvement (RCI) culture within the department and participate in RCI projects</li><li>
Serve as a mentor to fellow Customer Service and Support Members at all levels</li><li>
Manage a department staffing plan for overall function coverage in partnership with other supervisors as applicable</li></ul><div>
Minimum Requirements</div><ul><li>
Bachelor&rsquo;s degree in business management or related field or equivalent combination of education and experience</li><li>
3 or more years of technical product experience or customer service/call center experience</li><li>
Ability to communicate effectively (verbally and written) with all levels of the organization as well as external customers</li><li>
Demonstrated strong leadership, coaching, communication, interpersonal, problem-solving and organizational skills, including selection and development of members</li><li>
Strong customer focus with good conflict management skills and ability to handle stress and rapid change well</li></ul><div>
Preferred Qualifications</div><ul><li>
2 years of hearth industry experience preferred</li><li>
Demonstrated evidence of achieving results in key performance measures (quality, deliver, cost, safety), including getting results through others</li><li>
Highly organized with the ability to prioritize and perform multiple tasks</li><li>
Ability to adapt to continuous improvement driven change with a positive attitude</li><li>
Business Process Improvement (BPI) Certified (Bronze/Silver) preferred</li><li>
Strong computer skills including familiarity with Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook)</li><li>
Experience with software resources: Cognos, SalesForce, SharePoint, Kronos, Manage 2000 and Five9 CCASS</li></ul><div>
 Competitive compensation</div><ul><li>
Salary range is $70,000 to $83,000</li></ul></div>

Customer & Technical Product Service Supervisor

Multinet | UP

<div>
 
 
 Discover Multinet Up
 
 
 
 Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 
 
 Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 
 
 In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 
 
 
 
 
 
 The Privileges of Joining the Multinet Up Family
 
 
 
 
 Flexible Work Arrangement:
 
 With our hybrid work model, you have the flexibility to work from the office or from home.
 
 
 
 Two Continents, One Company:
 
 We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 
 
 
 Supportive and Agile Work Environment:
 
 We promote teamwork and have a fast and efficient work culture.
 
 
 
 Career Development:
 
 We value your professional growth and offer various training and development opportunities.
 
 
 
 Social Events:
 
 We organize fun and social activities that strengthen team spirit.
 
 
 
 Birthday Leaves:
 
 Enjoy a special day off on your birthday to celebrate and have fun!
 
 
 
 Special Support for Women Employees:
 
 We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 
 
 
 We're There for Our Parents:
 
 We offer leave for our employees to spend special moments with their families, such as on report card days.
 
 
 
 Award-Winning Employee Experience
 
 
 
 We are proud to be recognized with the
 
 Excellent Employee Experience Certification
 
 from Happy Place to Work and the
 
 Best Employee Experience Company
 
 award from Nice Medya.
 
 
 
 
 
 We are currently seeking a
 
 ''Customer Service Team Lead''
 
 to join our team with the following qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Minimum of 3 years of experience in team management
 </li>
 <li>
 Proficiency in MS Office applications
 </li>
 <li>
 Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent analytical skills with experience in report preparation and analysis
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Manage daily operations of the customer service team
 </li>
 <li>
 Conduct performance evaluations of team members and develop improvement plans
 </li>
 <li>
 Analyze customer feedback and implement strategies for enhancement
 </li>
 <li>
 Optimize customer service processes and procedures
 </li>
 <li>
 Design training programs to ensure high-quality customer service
 </li>
 <li>
 Stay updated with new customer service technologies and tools
 </li>
 <li>
 Collaborate with other departments to enhance overall customer experience
 </li>
 </ul>
 
 
 
 
 
 About Our Team
 
 
 
 We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 
 
 
 
 
 *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 
</div>

Customer Service Team Lead

Raymour & Flanigan

<div></div><div><div>At Raymour &amp; Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!</div>

Expectations:
<ul>
<li>Dedicated team builder.</li>
<li>Exceptional ability in implementing multiple assignments.</li>
<li>Outstanding analytical problem-solving skills.</li>
<li>Excellent communications and interpersonal skills.</li>
<li>Flexible and adapt well to changing organizational needs.</li>
<li>Liaison between senior management and staff members.</li>
<li>Proactively resolve escalated customer issues.</li>
<li>Resolve customer service issues.</li>
<li>Provide consumer resolutions in a call center/retail environment.</li>
<li>Inspect furniture returns and exchanges.</li>
<li>Proactively resolve escalated customer service issues.</li>
<li>Execute warranty protection plans.</li>
<li>Able to identify opportunities and find solutions for continuous improvement.</li>
<li>Act as liaison between the customers, repair technicians and delivery teams.</li>
<li>Communicate delivery concerns with the operation management team.</li>
<li>Maintain repair technician vehicle records and product supplies.</li>
<li>Perform additional functions that may be assigned at the discretion of management.</li>
</ul>
Qualifications:
<ul>
<li>Excellent phone etiquette.</li>
<li>Interpersonal skills.</li>
<li>Ability to multi-task.</li>
<li>Strong computer skills.</li>
<li>Proven customer service skills.</li>
<li>Prior supervisory or leadership experience.</li>
<li>Ability to work independently as well as in a team setting.</li>
<li>Experience in a fast-paced environment.</li>
<li>High School Diploma or equivalent.</li>
<li>Flexibility to work a retail schedule that includes nights, weekends, and sale events.</li>
</ul>
Raymour &amp; Flanigan proudly supports a drug free and smoke free work environment.
<div>
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.</div>

Raymour &amp; Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. 
 
Req Benefits: Raymour &amp; Flanigan offers competitive compensation and a comprehensive benefits package: * Excellent Health, Dental &amp; Vision Coverage * 401(k) with a Company Match * Paid Vacation and Holidays * Health Savings Account * Flexible Spending Account * Training and Development * Tuition Reimbursement Program * Generous Merchandise Discount * Short &amp; Long Term Disability * Group Life Insurance * Specified Disease Insurance</div>

Depot Customer Service Lead Starting at $20 Hourly

Search 10000+ Customer support supervisor jobs near you this April. New roles added regularly across leading industries. Apply today.