customer support supervisor

Geekinn Private Limited

As the Customer Support Supervisor, you will oversee the technical support operations for our flagship product &mdash; Resourceinn HRMS. You will lead a team of support specialists dedicated to ensuring client satisfaction through prompt issue resolution, process improvement, and consistent service excellence. The role requires strong leadership skills, a background in BPO support operations, and a hands-on approach to managing day-to-day support performance and quality.Key Responsibilities:<ul><li>Supervise and guide the Customer Support team handling technical support queries related to Resourceinn HRMS modules.</li><li>Monitor daily team operations to ensure timely ticket resolution and compliance with defined SLAs and KPIs.</li><li>Conduct regular performance reviews, provide coaching and mentoring, and identify training needs for team members.</li><li>Analyze customer feedback and ticket trends to identify recurring issues and work with the Product and QA teams for resolution.</li><li>Implement and maintain best practices for customer communication, escalation handling, and service documentation.</li><li>Prepare and present weekly and monthly performance reports to management, highlighting key insights and improvement areas.</li><li>Ensure the team follows standard procedures for ticket logging, classification, and escalation.</li><li>Maintain a high standard of professionalism and empathy while dealing with customer escalations.</li><li>Coordinate with internal departments (Product Development, Implementation, and Finance) to ensure end-to-end issue resolution.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field (MBA preferred).</li><li>3&ndash;5 years of experience in customer or technical support, preferably within a SaaS-based or HRMS environment.</li><li>1&ndash;2 years of experience in a BPO company in a lead or supervisory role (mandatory).</li><li>Strong understanding of customer support metrics, ticketing tools, and SLA management.</li><li>Excellent leadership, communication, and problem-solving abilities.</li><li>Ability to manage multiple priorities and perform effectively under pressure.</li><li>Analytical mindset with attention to detail and a focus on continuous improvement.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Support Supervisor

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As a Social Support Supervisor, your primary role will be to manage a team of social support agents. You will be responsible for your team's performance as measured by key operational metrics: contacts handled, first contact resolution rates, quality scores, and other KPIs. You will provide timely coaching to team members based on their performance against these metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in Coinbase's operational processes and workflows.&nbsp;
 
 
 &nbsp;
 
 
 To perform your duties successfully, you will utilize tools such as: Sprinklr, Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be doing (ie. job duties):
 
 
 <ul>
 <li>
 Lead a team of high performing customer service agents across social media platforms - X [formerly Twitter], Instagram, Facebook, Linkedin, Reddit, Google Appstore&nbsp;
 </li>
 <li>
 Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Continuously add value through effective project management, dedicated prioritization and efficient execution.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we look for in you (i.e. job requirements):
 
 
 
 <ul>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 3 years of people management experience in an operations environment.
 </li>
 <li>
 Minimum of 2 years of experience in social media support, managing teams that handled customer queries across platforms such as X (formerly Twitter), Instagram, Facebook, LinkedIn, Reddit, and Google Play Store.
 </li>
 <li>
 Proficient in navigating and utilizing Sprinklr tools and features effectively.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions.
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity.
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.
 </li>
 <li>
 Excellent communication skills (written, verbal, and in presentation format), ability to simplify complex topics for broad audiences.
 </li>
 <li>
 Willing to work from an office at Hyderabad, India
 </li>
 </ul>
 
 
 Nice to haves:
 
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Experience in project management, analytics or quality assurance.
 </li>
 <li>
 Degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 P66289
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹2,317,500 INR - ₹2,317,500 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 Commitment to Equal Opportunity
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Customer Support Supervisor (Social Media Support)

Enterprise Rent-a-Car

Summary:We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Brisbane Airport. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.Responsibilities:<ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul>Qualifications:<ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

Nasoft

<div>Nasoft is hiring for our client specialized on Telecommunication serving the Gulf Market, The Call Center Supervisor oversees daily operations of the customer service team, ensuring high-quality support, efficient handling of inquiries, and achievement of performance targets. This role involves coaching agents, monitoring KPIs, and implementing strategies to improve customer satisfaction and operational efficiency. 
<ul><li>
 
Responsibilities:
</li><li>Supervise and support a team of call center agents.</li>
</ul><ul><li>Monitor call metrics (AHT, FCR, CSAT, etc.) and ensure service level agreements (SLAs) are met.</li>
<li>Conduct regular performance reviews and provide coaching and feedback.</li>
<li>Handle escalated customer issues and resolve complaints professionally.</li>
<li>Schedule shifts and manage workforce planning to ensure coverage.</li>
<li>Collaborate with other departments to resolve customer issues.</li>
<li>Prepare daily/weekly/monthly reports on team performance.</li>
<li>Train new hires and ensure ongoing development of team members.</li>
<li>Implement process improvements to enhance customer experience and efficiency.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business, Communications, or related field (preferred).</li>
<li>2&ndash;4 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>Must be available to work from home during night shifts</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and problem-solving abilities.</li>
<li>Familiarity with CRM systems and call center software.
</li><li>Ability to work under pressure and manage multiple priorities.</li>
</ul>
Benefits
Working Conditions &amp; Benefits:<ul>
<li>
5 Working Days (Rotation)</li>
<li>8 Working Hours (Rotation)</li>
<li>The first shift begins at 8 AM, while the final shift concludes at 4 AM</li>
<li>Social &amp; Medical Insurance.</li>
<li>Opportunities for learning and development</li>
<li>Defined career progression</li></ul></div>

Call Center Supervisor

Marvin

<div>Job Overview:
<div>
Are you ready to lead a team that shapes the architectural support behind Marvin&rsquo;s exceptional products? As the Architectural Supervisor, you&rsquo;ll guide daily operations to ensure high-quality service and team development. This role offers the opportunity to drive performance, mentor talented professionals, and lead initiatives that improve efficiency and customer satisfaction. You&rsquo;ll also be responsible for championing continuous improvement efforts that reduce cost and enhance the customer experience - all while aligning team goals with Marvin&rsquo;s commitment to excellence.</div><div></div><div> 
This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.</div>
Highlights of your role:
<ul><li>Lead and develop a high-performing architectural support team through coaching, mentoring, and performance management.</li><li>
Assign incoming customer requests based on team strengths and departmental priorities.</li><li>
Track and analyze key performance metrics for architectural project coordinators.</li><li>
Collaborate with peers - including other functional and divisional leaders - to identify opportunities to influence and elevate the customer experience.</li><li>
Foster a positive, collaborative, and productive work environment that supports team cohesion and motivation.</li></ul>
You're a good fit if you have (or if you can):
<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in a related field, with at least 8 years of experience in architectural services or customer support.</li><li>
Strong leadership skills with a track record of guiding teams toward shared goals.</li><li>
Excellent communication skills, including documentation and reporting, empathetic listening, and effective verbal and nonverbal communication.</li></ul>
Also want to make sure you have:
<ul><li>Deep understanding of Marvin products, pricing, and support tools, as well as familiarity with building materials and the fenestration or construction industry.</li><li>
Experience in customer-facing roles within the customer service industry, with a strong understanding of Marvin&rsquo;s customer base and service expectations.</li><li>
Ability to work independently and manage multiple priorities.</li><li>
Background in construction or architectural services is highly desirable.</li></ul>
We invite you to See Yourself at Marvin:
<div>
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.</div><div></div><div> 
For more than a century, we&rsquo;ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin&rsquo;s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.</div><div> 
</div><div>We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!</div><div></div><div> 
Some of our unique and most popular benefits include:</div><ul><li>
$300 annual wellbeing account to spend on what helps you feel happy + healthy</li><li>
Better Living Day! (a paid day off to go have some fun)</li><li>
Annual profit sharing &ndash; recognizing everyone&rsquo;s contribution to Marvin&rsquo;s success</li><li>
Giving at Marvin &ndash; participate in organized volunteer opportunities</li><li>
Brighter Days Fund &ndash; financial support from your colleagues and the Marvin family during personal hardships</li></ul><div>
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!</div>
Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
Compensation: $89,094 to $111,368</div>

Architectural Supervisor

Simcoe IT

Key Responsibilities &#61548;Supervise and mentor a team of customer support representatives.Set performance goals and conduct regular performance evaluations.Handle escalated customer complaints and issues in a timely manner.Develop and implement customer service policies and procedures.Monitor team performance metrics and prepare reports for management.Collaborate with other departments to ensure smooth customer interactions across all channels.Resolve customer's issueUp-sell the customers through good customer servicesAchieve monthly sales target by following up abandon cartsEnsure that COD returns are minimizedStay updated with industry trends and best practices in customer service.Requirements:Strong leadership and interpersonal skills.Excellent communication and problem-solving abilities.Ability to work under pressure.Bachelor's degree in Business Administration or related field (preferred).Knowledge of CRM systems and customer service softwareJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>E-commerce Business: 2 years (Required)</li></ul>Work Location: In person

Customer Care Manager - (E-commerce Business)

Key Responsibilities &#61548;Supervise and mentor a team of customer support representatives.Set performance goals and conduct regular performance evaluations.Handle escalated customer complaints and issues in a timely manner.Develop and implement customer service policies and procedures.Monitor team performance metrics and prepare reports for management.Collaborate with other departments to ensure smooth customer interactions across all channels.Resolve customer's issueUp-sell the customers through good customer servicesAchieve monthly sales target by following up abandon cartsEnsure that COD returns are minimizedStay updated with industry trends and best practices in customer service.Requirements:Strong leadership and interpersonal skills.Excellent communication and problem-solving abilities.Ability to work under pressure.Bachelor's degree in Business Administration or related field (preferred).Knowledge of CRM systems and customer service softwareJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Working Days: Mon - Sat</li></ul>Is it ok for you ?<ul><li>Location: Latifabad Near Faizan e Madina, Hayderabad</li></ul>Is it suitable for you ?<ul><li>Time: 09:30am to 06:30pm</li></ul>Is it feasible for youEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Care Executive: 3 years (Required)</li></ul>Location:<ul><li>Hyderabad (Required)</li></ul>Work Location: In person

Customer Support Representative

Search 10000+ Customer support supervisor jobs near you this November. New roles added regularly across leading industries. Apply today.