customer support team lead

Spectrum IT Recruitment

Support Team Lead <ul> <li>Customer Support, Client Relationships, Support Resolution</li><li>Fareham, Hampshire. This role is to work in the office full time.</li><li>Salary circa £40,000 plus benefits</li></ul> In 2023, cybercrime cost UK businesses an estimated £21 billion. But don't think it's the just the big corporates at risk, the average cybercrime value in the UK is just over £10,000 demonstrating that personal finance and small business cybercrime is rife. Would you like to be part of the solution? We are working with an award-winning leader in the field of cyber security. They are on a mission to build a safer digital world for you and your future self! They have built a suite of innovative products designed to offer superior protection against a broad spectrum of online threats. Role Overview The role of Support Team Lead ensures every customer receives timely, effective and high quality assistance. Whether resolving technical issues, addressing service queries, or managing escalations, my clients support teams work collaboratively to deliver outcomes that build confidence and trust. You will work in close partnership with the Head of Support in managing the day to day activities of three key internal teams. The Support Team Lead will ensure these teams are working effectively, meeting SLA targets and providing high quality outcomes for customers. Key Responsibilities <ul> <li>Oversee daily operation of the three key support teams</li><li>Act as the main point of contact for escalated issues within the department</li><li>Ensure clear communication and alignment between teams and with the Head of Support</li><li>Identify opportunities for process improvements and recommend solutions</li><li>Provide coaching, feedback and support team members to develop skills</li></ul> Skills and Experience <ul> <li>Experience managing or supervising support teams within a fast paced customer support environment</li><li>Strong understanding of escalation management, complaint handling and quality assurance processes</li><li>Hands on experience managing outsourced teams and vendor relationships</li><li>Excellent communication skills</li></ul> The company offers a competitive salary, exposure to new technology, career progression and a great working environment with a talented team. Interviews are being held within the next couple of weeks so please get in touch via email or give me a call on the following or call Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Support Team Lead

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 
 
 JOB-SPECIFIC:
 
 
 
 <ul>
 <li>
 Resource, train, coach, and leading customer care representatives as they provide support for customers
 </li>
 <li>
 Develop objectives for the customer care&rsquo;s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
 </li>
 <li>
 Answer representative&rsquo;s questions, guiding them through difficult calls or issues
 </li>
 <li>
 Diffuse angry customers and handle issues that cannot be fielded by representatives
 </li>
 <li>
 Lead team meetings, ask questions making sure the team are receiving, understanding and putting into practice the the relevant information
 </li>
 <li>
 Coach team regarding processes and practices, and define customers&rsquo; expectations
 </li>
 <li>
 Assist other management team members in identifying trends and establishing customer care goals
 </li>
 <li>
 Ensure team members are achieving desired service levels
 </li>
 <li>
 Take corrective action, as needed
 </li>
 <li>
 Prepare reports and analyze call center data to improve processes
 </li>
 <li>
 Ensure resources are properly allocated
 </li>
 <li>
 Strive to maximize efficiency and customer satisfaction
 </li>
 <li>
 Take on tasks or projects to support employees, other managers, and call center operations
 </li>
 <li>
 Make sure technology is utilized to a maximum and team members are well-organized and productive
 </li>
 <li>
 Evaluate performance with key metrics (accuracy, call-waiting time etc.)
 </li>
 </ul>
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Customer Care Supervisor

Simcoe IT

Key Responsibilities &#61548;Supervise and mentor a team of customer support representatives.Set performance goals and conduct regular performance evaluations.Handle escalated customer complaints and issues in a timely manner.Develop and implement customer service policies and procedures.Monitor team performance metrics and prepare reports for management.Collaborate with other departments to ensure smooth customer interactions across all channels.Resolve customer's issueUp-sell the customers through good customer servicesAchieve monthly sales target by following up abandon cartsEnsure that COD returns are minimizedStay updated with industry trends and best practices in customer service.Requirements:Strong leadership and interpersonal skills.Excellent communication and problem-solving abilities.Ability to work under pressure.Bachelor's degree in Business Administration or related field (preferred).Knowledge of CRM systems and customer service softwareJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>E-commerce Business: 2 years (Required)</li></ul>Work Location: In person

Customer Care Manager - (E-commerce Business)

Key Responsibilities &#61548;Supervise and mentor a team of customer support representatives.Set performance goals and conduct regular performance evaluations.Handle escalated customer complaints and issues in a timely manner.Develop and implement customer service policies and procedures.Monitor team performance metrics and prepare reports for management.Collaborate with other departments to ensure smooth customer interactions across all channels.Resolve customer's issueUp-sell the customers through good customer servicesAchieve monthly sales target by following up abandon cartsEnsure that COD returns are minimizedStay updated with industry trends and best practices in customer service.Requirements:Strong leadership and interpersonal skills.Excellent communication and problem-solving abilities.Ability to work under pressure.Bachelor's degree in Business Administration or related field (preferred).Knowledge of CRM systems and customer service softwareJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Working Days: Mon - Sat</li></ul>Is it ok for you ?<ul><li>Location: Latifabad Near Faizan e Madina, Hayderabad</li></ul>Is it suitable for you ?<ul><li>Time: 09:30am to 06:30pm</li></ul>Is it feasible for youEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Care Executive: 3 years (Required)</li></ul>Location:<ul><li>Hyderabad (Required)</li></ul>Work Location: In person

Customer Support Representative

Infosys

<div><h2 class="jobSectionHeader">Key Responsibilities:</h2> 
<ul>
<li>Customer support Team Leading experience people management experience Conducting performance reviews Appraisal discussion s Monthly reviews etc</li>
<li>Managing a Team to CS to Resolve customer issues and concerns in a professional and timely manner ensuring a high level of customer satisfaction</li>
<li>Sales Campaigning Selling cross selling and upselling products to drive additional revenue</li>
<li>Resource Planning Career planning Performance Management Work Force Management Team SLA KRA KPI CSAT Training</li>
<li>Effectively reviewing handle client escalations monitor analyze key performance indicators KPIs driving continuous improvement</li>
<li>Experience or knowledge for Messaging Web chat</li>
<li>Experience Knowledge of Service Levels Quality and Productivity KPI s</li>
<li>Manage shrinkages</li></ul> 
<h2 class="jobSectionHeader">
Preferred Skills:</h2>
Customer Service</div>

Team Lead Customer Service

Dollar Car Rental - AAA Group

About the Role: Thrifty Car Rental is seeking a results-driven Business Development Executive to join our dynamic sales team. The ideal candidate will be responsible for generating leads, building strong customer relationships, and achieving sales targets while providing exceptional customer service.Key Responsibilities:<ul><li>Address customer queries and leads within defined timelines, focusing on lead conversion.</li><li>Meet and exceed sales targets (revenue and volume) through various sales techniques.</li><li>Build and maintain strong relationships with customers to ensure repeat business.</li><li>Deliver excellent customer service and support.</li><li>Stay updated on industry trends, product knowledge, and vehicle features.</li><li>Collaborate with the sales team to achieve overall goals.</li><li>Ensure customer service ratings and lead management SLAs are achieved.</li><li>Actively re-target customers to optimize vehicle utilization.</li><li>Maintain live updates of customer/lead information in CRM &amp; omni-channel portals.</li><li>Foster a collaborative work environment and support inter-departmental efficiencies.</li><li>Track and analyze sales data to identify trends and growth opportunities.</li><li>Support the Business Development Manager with:</li><li>Streamlining workflows with IT/E-commerce teams.</li><li>Converting lost leads and customer re-targeting.</li><li>Identifying opportunities in new and existing markets.</li><li>Providing feedback on marketing and digital lead generation campaigns.</li></ul>Skills &amp; Qualifications:<ul><li>Proven experience in telesales, business development, or a similar sales role.</li><li>Strong time management, administrative, and sales acumen.</li><li>Proactive, solution-oriented, and results-driven.</li><li>Excellent negotiation and closing skills.</li><li>Ability to multitask, prioritize, and work independently or as part of a team.</li><li>Proficient in Microsoft Office and CRM software.</li><li>Effective communication and interpersonal skills.</li><li>Experience managing digital sales channels and portals.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthExperience:<ul><li>Chat sales/support Or Lead conversion: 2 years (Required)</li></ul>

Business Development Executive – Chat & Calls

AlQuranClasses c/o ITGenerations inc

Job Title: Customer Support Team Leader (Remote, Night Shift)Company: AlQuranClassesLocation: Remote (Work from Home)Working Hours: 6:00 PM &ndash; 6:00 AM (No fixed day off; you will oversee the team)Salary: PKR 30,000 per monthAbout the Role:AlQuranClasses is looking for a motivated Customer Support Team Leader to lead our remote support team. You will monitor the team, handle escalated customer issues, and ensure smooth operations across all customer service activities. This is a fully remote position, offering the comfort of working from home while making a real impact on customer satisfaction.Key Responsibilities:<ul><li>Lead and supervise a team of remote customer service representatives.</li><li>Monitor customer inquiries and resolve issues efficiently.</li><li>Ensure the team meets performance targets and maintains quality service standards.</li><li>Coordinate with team members to improve workflow and resolve bottlenecks.</li><li>Maintain communication and support with both customers and team members.</li></ul>Requirements:<ul><li>Proven customer service experience (minimum 1 year; 6+ months specifically in customer-facing roles).</li><li>Prior experience in leading or coordinating a team is required.</li><li>Exceptional English communication skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to thrive in a fast-paced environment.</li><li>Must have a laptop with a stable PTCL internet connection and mobile data as backup.</li><li>USB headset and USB drive required to access company systems.</li><li>Must be able to work night shifts (6 PM &ndash; 6 AM).</li><li>A quiet, private workspace at home to ensure no background noise.</li></ul>What We Offer:<ul><li>Opportunity to work from the comfort of your home.</li><li>Career advancement opportunities.</li><li>Employee rewards and discounts.</li><li>Continuous training and coaching.</li><li>Fun, dynamic, and supportive work environment.</li></ul>How to Apply: If you are passionate about customer service, love solving problems, and are ready to lead a remote team to success, apply today to join the AlQuranClasses family!Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: Remote

Customer Support Team Leader (Remote, Night Shift)

Search 10000+ Customer support team lead jobs near you this November. New roles added regularly across leading industries. Apply today.