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cx consultant

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 The Senior CX Consultant has the responsibility of shaping the end to end customer journey, understanding the business and technical challenges and create the technical strategy and architecture. He/she is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. He/she has an end-to-end expert understanding of Customer experience tools and eco-System and can consult customers on picking up the right tools and architecture for their business requirements. The CX consultant has good understanding of business and technical domains and can be the bridge between them.
 
 
 The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.
 
 
 
 Job Duties
 
 
 
 <ul>
 <li>
 Engage with key CX stakeholders of the customer and consult/guide them to next generation CX journey.
 </li>
 <li>
 Identify the use cases and the integration strategies of Bots, AI tools, Sentiment or Voice Analytics as well as the CRMs.
 </li>
 <li>
 Become client trusted advisor and contribute to customer Digital Transformation.
 </li>
 <li>
 Develop CX roadmap and technical mappings for the next gen Customer Experience.
 </li>
 <li>
 Recognize and assess client key business drivers and challenges.
 </li>
 <li>
 Articulate service strategy (refine, refresh, change, optimize, &hellip;) in the relevant digital domain.
 </li>
 <li>
 Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
 </li>
 <li>
 Produce customized architecture standards.
 </li>
 <li>
 Produce complex design documents.
 </li>
 <li>
 Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, &hellip;).
 
 
 </li>
 </ul>
 
 About You
 
 
 
 Very strong technical knowledge and/or experience in Customer Experience and the IT Eco-System.
 
 
 
 Contact Center And CX Related Services
 
 
 
 <ul>
 <li>
 Expert level knowledge and hands on experience of in one or multiple of the following Contact Center solutions, TalkDesk, Genesys, NiceIn Contact.
 </li>
 <li>
 Expert level knowledge and hands on experience in one or multiple of the following:
 </li>
 <ul>
 <li>
 VoiceBot and VoiceAnalytics (e.g. Nuance, Nexidia etc&hellip;)
 </li>
 <li>
 Sentiment Analytics
 </li>
 <li>
 Predictive Engagement
 </li>
 <li>
 AI/Bots (Google, Amazon, KorAI)
 </li>
 </ul>
 <li>
 Hands on experience with integration of CRM tools such as SAP, Sales Force, MS Dynamics.
 </li>
 <li>
 Experience with Workforce Management and related tools.
 </li>
 <li>
 Contact center organization and operation to be able to understand customer needs and translate them into a high level design
 </li>
 <li>
 Good understanding of the RPA,AI solutions
 
 </li>
 </ul>
 
 Other Skills And Experience
 
 
 
 <ul>
 <li>
 Effective customer senior management communication.
 </li>
 <li>
 Ability to handle complex situations (internal and customer facing).
 </li>
 <li>
 Expert level in the integration and implementation of at least one specific digital domain (to be listed according to requirements)
 </li>
 <li>
 Advanced level in one or more digital domain(s).
 </li>
 <li>
 Strong technical skills around telecommunications/IT solutions and services in general / university degree in Communications systems/or Computer Science or equivalent.
 </li>
 <li>
 Minimum of 10 years related work experience in customer facing organizations within the ICT and CX industry (channels, local representations working directly with customer IT management).
 </li>
 <li>
 Proven track record in driving and positioning security technical strategy to customers&rsquo; needs at senior IT/CxO level.
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Understand market trends, technical and business issues associated with the CX/CC industry.
 </li>
 <li>
 Must have consultancy and service delivery experience in the CX industry.
 </li>
 <li>
 Program and/or project management skills are a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

CX Consultant

VOIS

<div>
 
 
 About this Role
 
 
 
 We are seeking a Genesys Business Analyst to join our centralised IT team within VOIS. This individual will play a pivotal role in delivering and maintaining contact centre solutions, including consultancy and support for Omni-channel Unified Contact Centre architecture. The role involves designing, developing, and integrating contact centre applications, collaborating with cross-functional teams, and ensuring alignment with business and security standards. The position is based in VOIS Egypt or VOIS India.
 
 
 
 
 
 
 
 What you&rsquo;ll d
 
 
 <ul>
 <li>
 oLead discovery sessions to gather and document business, functional, and technical requirements
 </li>
 <li>
 .Design and propose contact centre solutions including call flows, routing logic, IVR scripts, and reporting
 </li>
 <li>
 .Configure and implement platforms such as AWS Connect and Genesys
 </li>
 <li>
 .Define and document CTI and CRM integration requirements to ensure seamless agent experience
 </li>
 <li>
 .Develop and execute test plans including UAT to validate solution quality
 </li>
 <li>
 .Create user guides, process flows, and technical documentation; deliver training to users and support teams
 </li>
 <li>
 .Act as a liaison between stakeholders, development teams, and vendors to ensure project alignment
 </li>
 </ul>
 
 
 .Who you ar
 
 
 <ul>
 <li>
 eA professional with 5+ years of experience in contact centre or telecommunications projects
 </li>
 <li>
 .Skilled in AWS Connect, Genesys Engage, or Genesys Cloud CX platforms
 </li>
 <li>
 .Knowledgeable in IVR, ACD, CTI, WFM, and QM technologies
 </li>
 <li>
 .Experienced in CTI and CRM integrations (e.g., Salesforce, ServiceNow)
 </li>
 <li>
 .Strong communicator with analytical and problem-solving skills
 </li>
 <li>
 .Familiar with Agile and Waterfall methodologies
 </li>
 <li>
 .Holds a technical degree and has 4+ years&rsquo; experience in contact centre environments
 </li>
 <li>
 .Technically proficient in SIP, voice solutions, and multi-channel messaging services
 </li>
 <li>
 .Exposure to Avaya and Verint platforms is a plus
 </li>
 </ul>
 
 
 
 .
</div>

Genesys Senior Business Analyst

Lazura Developments

<div>
 
 
 Company Description
 
 
 
 
 
 We suggest you enter details here.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role located in Cairo for a Real Estate Consultant. The Real Estate Consultant will be responsible for assisting clients in buying, selling, and renting properties. Tasks include advising clients on prices, mortgages, and market conditions, promoting properties through advertisements, and negotiating terms and conditions to close transactions. Additionally, the consultant may conduct training sessions to improve the skills and knowledge of associates.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Real Estate and Real Property expertise
 </li>
 <li>
 Sales and Negotiation skills
 </li>
 <li>
 Experience in conducting Training sessions
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to work independently and handle multiple responsibilities
 </li>
 <li>
 Bachelor's degree in Real Estate, Business Administration, or related field
 </li>
 <li>
 Experience in the Cairo real estate market is a plus
 </li>
 </ul>
</div>

Real Estate Consultant

Innovo Group

<div>
 Role Purpose
 
 Implement HSE Management system and ensure compliance to local and legal requirements. Direct day to day activities of HSE team on site and support HSE manager
 
 Key Accountabilities
 <ul>
 <li>
 Implement project HSE plan and procedures (HSE Management System); evaluate project HSE arrangement.
 </li>
 <li>
 Liaise with client and consultant representative; develop and maintain a good working relationship with them.
 </li>
 <li>
 Coordinate with HSE team members and ensure sound implementation of HSE management system.
 </li>
 <li>
 Develop risk assessments and ensure correct implementation is in place to eliminate/mitigate risks occurring due to construction activities.
 </li>
 <li>
 Assist project construction team to execute construction activities safely as per the approved Method and Risk assessment.
 </li>
 <li>
 Prepare and submit task specific risk assessment to consultant for approval and ensure measures in the approved document are communicated within construction lead staff and HSE team.
 </li>
 <li>
 Generate project risk register and submit to Project HSE Manager.
 </li>
 <li>
 Conduct prestart meetings with subcontractors&rsquo; management to communicate HSE management system requirements and required documents necessary for site safety induction and access.
 </li>
 <li>
 Ensure subcontractors are complying with HSE Management system.
 </li>
 <li>
 Generate monthly/weekly HSE reports and KPIs and submit to consultant.
 </li>
 <li>
 Conduct monthly safety audits to ensure the project is following ISO certification requirements; report and follow up on corrective actions.
 </li>
 <li>
 Approve afterhours permits in accordance with the project HSE plan.
 </li>
 <li>
 Attend safety tours with client and consultant.
 </li>
 <li>
 Conduct HSE committee meetings as required by HSE plan and attend safety meetings with client and consultant.
 </li>
 <li>
 Ensure compliance with training matrix.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 5-8&nbsp; years&rsquo; experience of relevant working experience (preferred in well-established contracting companies in GCC)
 </li>
 <li>
 NEBOSH certificate holder.
 </li>
 <li>
 Diploma or degree as required by client specs or zoning authority requirements
 </li>
 <li>
 Ability to work in all outside weather and site conditions, including shift work within a manual/workshop environment.
 </li>
 <li>
 Knowledge of HSE standards, Operational hazards and controls, International HSE standards.
 </li>
 <li>
 Hands-on experience of implementing ISO 45001 &amp; ISO 14001 requirements.
 </li>
 <li>
 Ability to influence employees for the implementation of HSE tools.
 </li>
 <li>
 Ability to accept direction and complete work independently, demonstrating confidence and conviction with the ability to intervene at all times.
 </li>
 <li>
 A self-starter with a high degree of initiative.
 </li>
 </ul>
</div>

HSE Superintendent

invygo

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
 </li>
 <li>
 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
 </li>
 <li>
 Handle many requests &amp; solve complaints with ease and confidence
 </li>
 <li>
 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
 </li>
 <li>
 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Work experience in Customer Service or Customer Experience industry
 </li>
 <li>
 Fluent English is a must
 </li>
 <li>
 Flexibility to work from office
 </li>
 <li>
 You have great Computer, Office and Google suite skills or experience with other similar platforms
 </li>
 <li>
 You possess excellent troubleshooting and multi-tasking skills
 </li>
 <li>
 You are extremely organized and able to structure your day to achieve your targets
 
 
 </li>
 </ul>
 
 What We Like
 
 
 
 <ul>
 <li>
 You are passionate about helping people and have outstanding communication skills
 </li>
 <li>
 You are comfortable working in a startup environment
 </li>
 <li>
 You are committed to drive continuous Customer Satisfaction improvement
 </li>
 <li>
 You have great attention to detail at a high speed
 </li>
 <li>
 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
 </li>
 <li>
 You are a great team player and appreciate to work both individually and as a team
 </li>
 </ul>
</div>

Customer Support Specialist

RANK

<div>
 Gain invaluable experience working alongside top-notch developers in both primary and resale markets!
 
 
 Rank is hiring!
 
 
 - Junior Property Consultant (having experience of 1 year plus)
 
 - Senior Property Consultant (having experience of 4 years plus)
 
 
 Requirements:
 
 - A bachelor's degree in finance, business administration, or a related field is preferred
 
 - Advanced communication and sales skills are essential
 
 - Strong negotiation skills to handle purchase terms and client interactions.
 
 - Car is a must
 
 
 Benefits:
 
 - Fresh leads
 
 - Mobile allowance
 
 - Attractive commission scheme
 
 - Professional training
 
 - &NoBreak;healthy work environment
 
 - Social Insurance
 
 - Primely located office
 
 
 Location:
 
 <ul>
 <li>
 South Teseen, New Cairo
 
 
 </li>
 </ul>
</div>

Property Consultant

Silkhaus

<div>
 
 Job Title:
 
 Customer Service Associate
 
 
 
 Reporting to:
 
 CX Manager
 
 
 
 Location:
 
 Egypt
 
 
 
 Who are we?
 
 
 
 Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Oresaya Capital, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs) with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across the GCC, we are building the global technology stack for STR operators and real estate owners to run cutting-edge short-term rental businesses.
 
 
 
 Mission
 
 
 
 Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.
 
 
 
 Values
 
 
 
 
 Built By Owners:
 
 We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests.
 
 
 
 1+1 = 3:
 
 We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation.
 
 
 
 Always In Service:
 
 We prioritize empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience.
 
 
 
 What is the role?
 
 
 
 Silkhaus is looking for a Customer Service Associate to join our operations team in Egypt. You will be the first point of contact for our guests and partners, ensuring that every interaction is handled with care, professionalism, and efficiency. The ideal candidate has a strong passion for service, excellent communication skills, and the ability to multitask in a dynamic environment.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Respond to guest inquiries and service requests through phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal teams (operations, housekeeping, maintenance) to ensure quick issue resolution.
 </li>
 <li>
 Maintain accurate records of interactions in the CRM system.
 </li>
 <li>
 Monitor and report recurring issues to improve service delivery.
 </li>
 <li>
 Ensure a positive and seamless experience for every guest.
 </li>
 <li>
 Meet and exceed key performance indicators (response time, resolution rate, and customer satisfaction).
 </li>
 <li>
 Escalate complex cases appropriately and follow up until resolution.
 </li>
 <li>
 Identify opportunities to enhance customer experience and streamline workflows.
 </li>
 <li>
 Support implementation of new procedures and technologies to improve efficiency.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service, hospitality, call center, or a tech-driven environment.
 </li>
 <li>
 Strong communication skills in English and Arabic (written and verbal).
 </li>
 <li>
 A positive attitude, patience, and the ability to stay calm under pressure.
 </li>
 <li>
 Proficient in using CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).
 </li>
 <li>
 Flexible, reliable, and passionate about delivering excellent service.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Flexible working options and remote work opportunities.
 </li>
 <li>
 Generous annual leave policy, including wellness days.
 </li>
 <li>
 Competitive salary package.
 </li>
 <li>
 The opportunity to work with a fast-growing international team redefining short-term rentals.
 </li>
 </ul>
</div>

Customer Service Associate (4 month contract)

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