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accounts manager (manufacturing industry experience) Jobs in Oman

accounts manager (manufacturing industry experience)

accounts team lead

assistant finance manager

group finance manager

daily banking product manager

ahlibank

<div>
 
 SUMMARY OF ROLE
 
 
 
 Responsible for managing the full lifecycle of daily banking products &mdash; including remittances, payments, transfers, current accounts, and other liability products &mdash; to maximize profitability, customer satisfaction, and market share. The role focuses on product design, development, maintenance, enhancement, and performance monitoring. The incumbent will collaborate closely with sales, marketing, IT, operations, and finance teams to ensure delivery of innovative, compliant, and customer-centric banking solutions aligned with the Bank&rsquo;s strategic objectives.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 Product Strategy and Development
 
 
 <ul>
 <li>
 Develop and enhance daily banking products such as remittances, payments, transfers, and current accounts in alignment with the Bank&rsquo;s growth objectives.
 
 </li>
 <li>
 Conduct market research and competitive benchmarking to identify product opportunities and improvement areas.
 
 </li>
 <li>
 Formulate business cases, product concepts, and value propositions for new and existing products.
 
 </li>
 <li>
 Lead end-to-end product lifecycle management &mdash; from ideation, design, development, and implementation to phase-out.
 
 </li>
 <li>
 Explore new technologies and partnerships to introduce innovative remittance and payment solutions.
 
 
 </li>
 </ul>
 Product Performance and Profitability Management
 
 <ul>
 <li>
 Track and analyze product performance metrics (volume, profitability, customer usage, and cost efficiency).
 
 </li>
 <li>
 Prepare product performance reports, highlighting key trends, risks, and opportunities.
 
 </li>
 <li>
 Recommend and implement pricing strategies, fee structures, and process optimizations to enhance profitability.
 
 </li>
 <li>
 Ensure all products meet revenue targets, operational efficiency, and customer satisfaction objectives.
 
 
 </li>
 </ul>
 Stakeholder Collaboration and Coordination
 
 <ul>
 <li>
 Coordinate with Retail Banking Sales, Marketing, Operations, Finance, IT, and Compliance to ensure smooth product rollouts and ongoing performance management.
 
 </li>
 <li>
 Work with external partners and vendors to ensure the timely and accurate implementation of enhancements and new initiatives.
 
 </li>
 <li>
 Collaborate with corporate communications for marketing campaigns and promotional activities to boost product uptake.
 
 </li>
 <li>
 Liaise with the Call Center, Branches, and Operations for product-related support and issue resolution.
 
 </li>
 </ul>
 Policy, Process, and Compliance Oversight
 
 
 <ul>
 <li>
 Ensure product features, processes, and documentation comply with CBO regulations and internal policies.
 
 </li>
 <li>
 Review and recommend changes to operational procedures, systems, and policies to improve service quality and competitiveness.
 
 </li>
 <li>
 Maintain up-to-date knowledge of regulatory developments and industry trends affecting daily banking products.
 
 
 </li>
 </ul>
 Monitoring and Reporting
 
 <ul>
 <li>
 Regularly monitor product KPIs, including customer acquisition, retention, and profitability.
 
 </li>
 <li>
 Prepare periodic performance dashboards and reports for management review.
 
 </li>
 <li>
 Proactively identify deviations from targets and recommend corrective actions.
 
 </li>
 <li>
 Support audit and compliance reviews by maintaining proper product documentation and records.
 
 
 </li>
 </ul>
 Customer Focus and Innovation
 
 
 <ul>
 <li>
 Identify and respond to evolving customer needs through product enhancements or new propositions.
 
 </li>
 <li>
 Ensure customer-centric design of daily banking products to improve accessibility and satisfaction.
 
 </li>
 <li>
 Engage with internal teams to collect feedback and implement improvements to existing offerings.
 
 
 </li>
 </ul>
 Project and Change Management
 
 
 <ul>
 <li>
 Manage projects related to new product launches, digital initiatives, or system enhancements.
 
 </li>
 <li>
 Coordinate with IT and vendor teams to ensure successful delivery and testing of product-related systems.
 
 </li>
 <li>
 Support digital transformation initiatives linked to payments and liability products.
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or related field.
 
 </li>
 <li>
 Minimum 7 years of experience in product management within retail banking, preferably in liabilities or payments.
 
 
 
 
 </li>
 </ul>
</div>

Daily Banking Product Manager

<div>
 
 SUMMARY OF ROLE:
 
 
 The Premium Relationship Manager is responsible for managing a portfolio of high-net-worth clients within the retail banking sector. This role involves acquiring new clients, growing and maintaining existing relationships, and meeting targets related to revenue and Asset Under Management (AUM). The Premium Relationship Manager will deliver tailored financial solutions to clients, ensuring an exceptional level of customer service while adhering to regulatory compliance and risk management standards.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 Client Acquisition and Relationship Development:
 
 
 &bull; Actively source and acquire new premium clients through personal networks, referrals, and targeted business development initiatives.
 
 &bull; Build and maintain long-term, trusted relationships with high-net-worth clients, offering personalized banking and financial solutions.
 
 &bull; Regularly meet with clients to assess their financial needs, review portfolios, and ensure their objectives are met in line with the bank&rsquo;s products and services.
 
 &bull; Develop bespoke financial plans and provide guidance on investments, loans, and other banking products to enhance client portfolios.
 
 
 
 Sales and Business Development:
 
 
 &bull; Utilize a structured sales process to identify new opportunities and cross-sell a wide range of retail banking products, including deposits, investments, loans, and insurance.
 
 &bull; Meet or exceed revenue and AUM targets by expanding the client base and increasing penetration within existing relationships.
 
 &bull; Establish and maintain a robust pipeline of potential clients, ensuring consistent lead generation and follow-up.
 
 &bull; Drive revenue growth by introducing new products and services to clients that align with their financial goals.
 
 
 
 Client Service Excellence:
 
 
 &bull; Deliver high-quality customer service to clients, promptly addressing inquiries and providing expert advice on their banking needs.
 
 &bull; Ensure that client needs are met with proactive communication and by delivering relevant and timely updates on product offerings, market trends, and financial solutions.
 
 &bull; Organize regular portfolio reviews with clients to assess financial progress, suggest adjustments, and foster long-term relationships.
 
 
 
 Compliance and Risk Management:
 
 
 &bull; Ensure adherence to all relevant regulatory requirements, including KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance standards.
 
 &bull; Anticipate and mitigate risks related to client portfolios, ensuring they are aligned with the client&rsquo;s risk profile and objectives.
 
 &bull; Work closely with compliance teams to ensure all banking activities comply with internal and external regulations.
 
 &bull; Maintain full documentation of client interactions, transactions, and financial advice given in accordance with regulatory standards.
 
 
 
 Product Expertise and Market Knowledge:
 
 
 &bull; Stay well-informed about a broad range of retail banking products, services, and investment solutions to offer tailored, relevant recommendations to clients.
 
 &bull; Continuously monitor financial markets, economic trends, and industry news to provide insightful advice to clients.
 
 &bull; Work with clients to craft financial strategies that include a mix of services, such as deposits, loans, investments, and insurance.
 
 &bull; Educate clients about the products and services available to them, ensuring they fully understand their options.
 
 
 
 Market Research and Continuing Education:
 
 
 &bull; Conduct in-depth market research to stay abreast of industry trends, regulatory changes, and new investment products that can benefit clients.
 
 &bull; Continuously update knowledge of financial planning best practices, tax laws, investment products, and regulatory requirements to provide informed advice.
 
 &bull; Attend industry conferences, workshops, and training sessions to enhance professional knowledge and maintain certifications, as required.
 
 
 
 Sales Reporting and Performance Monitoring:
 
 
 &bull; Accurately report sales activities, client meetings, and pipeline forecasts to track progress against set targets.
 
 &bull; Maintain up-to-date records of client interactions, sales outcomes, and next steps to ensure transparency and follow-up.
 
 &bull; Analyze sales performance to identify opportunities for improvement, and adjust strategies to ensure achievement of targets.
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelor&rsquo;s degree in Finance, Economics, or a related field.
 
 &bull; 5 years of experience in retail banking, wealth management, or financial advisory roles, particularly within a premium banking context.
 
 
 
 
</div>

Relationship Manager - Premium Banking Ahli Islamic

National Bank of Oman

<div>
 
 
 Core Responsibilities
 
 
 
 
 
 
 
 Client Relationship &amp; Account Management
 
 
 <ul>
 <li>
 Act as primary point of contact for assigned wealth clients, ensuring high standards of service and responsiveness.
 </li>
 <li>
 Manage all account-related operations, including onboarding, KYC updates, documentation, and transactional coordination.
 </li>
 <li>
 Understand client profiles, preferences, and financial needs to match them with suitable existing investment desk offerings without making direct advisory calls.
 </li>
 <li>
 Responsibility about being up to date with the market and have experience in determining the right opportunities.
 </li>
 </ul>
 
 
 
 
 
 Service Coordination &amp; Execution
 
 
 <ul>
 <li>
 Coordinate with internal investment product specialists, legal, compliance, and operations to deliver client requests efficiently.
 </li>
 <li>
 Ensure smooth execution of trades, product subscriptions, redemptions, account openings, and reporting&mdash;without advisory discretion.
 </li>
 </ul>
 
 
 
 
 
 Client Experience &amp; Retention
 
 
 <ul>
 <li>
 Provide ongoing relationship management, conduct regular engagement calls/meetings to maintain client satisfaction.
 </li>
 <li>
 Identify opportunities for up-selling and cross-selling approved products, referring leads to licensed advisory teams.
 </li>
 <li>
 Support client events, portfolio review meetings (as an observer/coordinator), and ensure premium client experience.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Risk Control
 
 
 <ul>
 <li>
 Ensure strict adherence to non-advisory regulatory frameworks, ensuring no personal recommendation or suitability call is made.
 </li>
 <li>
 Maintain accurate records of interactions, ensuring compliance with KYC, AML, FATCA, CRS, and internal governance.
 </li>
 <li>
 Escalate client requests to appropriate licensed advisors or product teams where advisory input is required.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Academic Background &amp; Key Skills
 
 
 <ul>
 <li>
 Graduate with a degree in Banking, Finance or a related subject.
 </li>
 <li>
 CFA or CISI qualification would be an added advantage.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience
 </li>
 <li>
 Experience in private banking, wealth management service desk, or high-net-worth client relationship roles.
 </li>
 <li>
 Strong relationship management skills with ability to handle elite clientele professionally.
 </li>
 <li>
 Excellent coordination and process management, with sharp attention to documentation accuracy.
 </li>
 <li>
 Understanding of banking products, investment desk structure, and internal process flow, but operating under a non-advisory mandate.
 </li>
 <li>
 Strong communication, confidentiality, and client-handling etiquette.
 </li>
 </ul>
 
 
 
 
 
 Success Indicators
 
 
 <ul>
 <li>
 High client satisfaction scores
 </li>
 <li>
 Strong client retention and engagement metrics
 </li>
 <li>
 Efficient coordination with internal advisory desks and product teams
 </li>
 <li>
 Zero compliance breaches related to advisory boundaries or documentation
 </li>
 </ul>
 
 
</div>

Wealth Advisor

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 
 General Responsibility
 
 
 
 
 
 Must have minimum 2 Years Experience in F&amp;B Luxury Hotels.
 
 
 
 <ul>
 <li>
 Oversee all front and back of the house restaurant operations.
 </li>
 <li>
 Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
 </li>
 <li>
 Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.
 </li>
 <li>
 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
 </li>
 <li>
 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
 <li>
 Maintain quality control for all food and beverage.
 </li>
 <li>
 Be reliable and ensure you and all team members are at work on time.
 </li>
 <li>
 Project future needs for goods, fruits, beverage stationary ,cleaning product order accordingly.
 </li>
 <li>
 Oversee heath code compliance and sanitation standards.
 </li>
 <li>
 Carry out all professionally reasonable instructions given by your superior.
 </li>
 <li>
 Monitoring inventory for CCG and all equipment required for outlets.
 </li>
 <li>
 Conducting regular inspection of dispense bar/ lounge bar to determine whether proper standards of hygiene.
 </li>
 <li>
 Monitoring the restaurant cash flow and settling outstanding bills.
 </li>
 <li>
 Checking in on dining guests to enquire about food and service quality.
 </li>
 <li>
 Resolving guests' complaints in professional manner.
 </li>
 <li>
 Generate weekly, monthly and annual reports.
 </li>
 <li>
 Attend quarterly P&amp;L meeting.
 </li>
 <li>
 Seek ways to cut waste and decrease operational costs.
 
 
 </li>
 </ul>
 
 PHYSICAL EFFORT:-
 
 
 
 This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.
 
 
 
 
 WORK CONTACTS: -
 
 
 Daily contact with restaurant manager or F&amp;B manager etc.
 
 
 
 
 WORKING CONDITION: -
 
 
 Must be able to work in a high volume fast paced environment.
 
 
 
 Technical Expertise Restaurant Supervisor
 
 
 
 <ul>
 <li>
 Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
 </li>
 <li>
 Ensure service style, tabletop and overall presentation of the product in accordance with the hotel&rsquo;s image.
 </li>
 <li>
 Responsible in making floor assignment during the shift.
 </li>
 <li>
 Responsible in keeping the operation running smoothly.
 </li>
 <li>
 Find the guest feedback and take necessary action if something is not match with the standard.
 </li>
 <li>
 Reviewing customers surveys to develop and implement way to improve customer service.
 
 
 </li>
 </ul>
 
 
 Bar Supervisor
 
 
 
 
 <ul>
 <li>
 Monitoring the bar operational and supporting the bar attendant if required.
 </li>
 <li>
 Ability to use standard software application and hotel systems including point of sale systems.
 </li>
 <li>
 Plan and control beverage inventory level
 </li>
 <li>
 Ensure all established standards of operation are implemented.
 </li>
 <li>
 Work together with accounting to prepare and implement inventory procedures
 </li>
 <li>
 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
 </li>
 <li>
 Work together with the outlet manager forconsistence work performance
 </li>
 <li>
 Maintaining effective controls in the Beverage Department.
 </li>
 <li>
 Responsible to train staff on daily basis
 </li>
 </ul>
</div>

F&B Team Lead

RP International

<div>
 
 
 Manager of Technology Risk, Information Technology.
 
 The role is responsible for leading the identification, evaluation, and mitigation of technology-related risks within a banking environment. This includes ensuring that risks across the technology landscape are recognized, assessed, and managed in line with established risk management frameworks and organizational risk appetite. The position also promotes a practical risk-conscious culture across IT operations, balancing security and compliance with business and operational priorities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Risk Management
 
 
 <ul>
 <li>
 Design, implement, and maintain a comprehensive IT risk management framework aligned with industry standards and regulatory requirements, including CBO, SAMA, Basel II/III, and NIST.
 </li>
 <li>
 Conduct regular risk and control self-assessments (RCSA) across core banking systems, digital platforms, and technology infrastructure.
 </li>
 <li>
 Produce insightful technology risk reports, including key risk indicators (KRIs) and thresholds, coordinating with second-line risk teams.
 </li>
 <li>
 Oversee risk management for third-party vendors, cyber threats, data privacy, and operational resilience.
 </li>
 <li>
 Work closely with Information Security, Compliance, and Internal Audit to ensure cohesive and integrated risk practices.
 </li>
 <li>
 Support regulatory inquiries, audits, and assurance reviews by financial authorities and rating agencies.
 </li>
 <li>
 Develop and deliver risk awareness and training initiatives to enhance accountability and risk ownership across IT teams.
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Lead and mentor a small team of technology risk professionals, ensuring a balance between operational needs and risk mitigation.
 </li>
 <li>
 Partner with IT, cybersecurity, legal, and risk teams to embed governance, risk, and compliance objectives into policies and procedures.
 </li>
 <li>
 Act as a strategic advisor to senior leadership on technology risk matters, offering practical solutions that consider both compliance and operational requirements.
 </li>
 <li>
 Serve as a primary point of contact for external stakeholders, including auditors, regulators, and industry peers.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 Education &amp; Certifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Risk Management, or a related field; Master&rsquo;s degree preferred.
 </li>
 <li>
 Relevant certifications in technology and risk disciplines (e.g., GRC/Cybersecurity, ITIL, COBIT, PMP).
 </li>
 </ul>
 
 
 
 
 
 Professional Experience
 
 
 <ul>
 <li>
 Minimum of 10 years in technology roles, including at least 5 years in technology risk, preferably within financial services.
 </li>
 <li>
 Strong background in IT disciplines beyond GRC to support informed decision-making.
 </li>
 <li>
 Proven ability to provide pragmatic risk guidance, balancing risk with operational needs.
 </li>
 <li>
 Demonstrated experience in driving cultural change and implementing best-practice risk assessment processes.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong networking, influencing, and stakeholder management skills.
 </li>
 <li>
 In-depth knowledge of risk management frameworks in banking and financial services.
 </li>
 <li>
 Excellent analytical, problem-solving, and attention-to-detail skills.
 </li>
 <li>
 Leadership skills with clear, concise communication abilities (oral and written).
 </li>
 <li>
 Creative, &ldquo;out-of-the-box&rdquo; thinking for problem-solving.
 </li>
 <li>
 Ability to drive change and deliver results under tight timelines.
 </li>
 <li>
 Professional demeanor with tact, flexibility, and empathy.
 </li>
 </ul>
 
 
</div>

Manager

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Supervisor
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Pillars of Legendary Quality Experiences &amp; Forbes on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
 </li>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Performing as all spa &amp; wellness treatments to guests in a professional and pleasant manner.
 </li>
 <li>
 Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Manager.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct regular refresher trainings for all spa therapists.
 </li>
 <li>
 Ensure all Spa Therapists are kept up to date with treatment knowledge and any changes that are made.
 </li>
 <li>
 Assist with all suppliers&rsquo; trainings i.e MOHG signature therapies. Aromatherapy Associates and Biologique Recherche &amp; Maison D Asa
 </li>
 <li>
 Create in liaison with the Spa Manager an education program for Hotel Colleagues in order to create an awareness within the hotel
 </li>
 <li>
 Complete treatment log and update on a monthly basis following the monthly trainings.
 </li>
 <li>
 Create monthly training plan in liaison with the Manager
 </li>
 <li>
 Update monthly training plans and Departmental Learning Check Lists on monthly basis
 </li>
 <li>
 Conduct product knowledge (module 4) for all Spa Concierge and Spa Attendants
 </li>
 <li>
 Complete Group Spa Training and on the job training with Spa Team.
 </li>
 <li>
 Complete the Hotel Train the Trainer Course
 </li>
 <li>
 Conduct Induction trainings for Modules 3, 4-15 including all treatments, Massage Face, Wraps, Treatment Additions and New Life
 </li>
 <li>
 Conduct SOP training with therapists to ensure consistency within the spa treatments team
 </li>
 <li>
 Create &amp; Amend SOPs as required in the current operations.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Develop New Promotions in liaison with the Spa Manager
 </li>
 <li>
 Update the Therapist Team with new Spa promotions
 </li>
 <li>
 Conduct press interviews as and when necessary
 
 
 </li>
 </ul>
 
 
 People &amp; Culture
 
 
 
 
 <ul>
 <li>
 Conduct therapist reviews in conjunction with the Spa Manager
 </li>
 <li>
 Trades test prospective therapists&rsquo; candidates
 </li>
 <li>
 At the end of the Hotel Orientation Day Spa Supervisor will visit the Hotel Orientation and have a brief meeting with the staff members and pass them spa colleague manual and uniform and training plan for the coming weeks
 </li>
 <li>
 Attend regular job fairs regarding employment
 </li>
 <li>
 Conduct regular one to ones with all therapists
 
 
 </li>
 </ul>
 
 
 Operation
 
 
 
 
 <ul>
 <li>
 Review Treatment room checklists to ensure that they are being completed and up to date.
 </li>
 <li>
 Coordinate therapist treatments to accommodate guests who may have contra-indications and the spa treatment may need to be altered
 </li>
 <li>
 Check the visual book to ensure all treatments are in line with therapists allocations
 </li>
 <li>
 Create therapists rotas and implement into Spa soft on a monthly basis
 </li>
 <li>
 Oversee back of house operations including: treatment rooms and preparation room
 </li>
 <li>
 Conduct room checks: trolley, closets, room and equipment maintenance
 </li>
 <li>
 Update therapists task lists
 </li>
 <li>
 Update therapists&rsquo; monthly jobs and ensure that they are being carried out and checked correctly
 </li>
 <li>
 Report any maintenance issues in the treatment rooms or to do with treatment equipment.
 </li>
 <li>
 Review Engineering requests have been dealt with on a daily bases and the Spa is in good working order
 
 
 </li>
 </ul>
 
 
 Manager on Duty
 
 
 
 
 The Spa Supervisor will be on MOD duty approximately 15 days per month. During this time they will:
 
 
 <ul>
 <li>
 Review daily bookings for treatments
 </li>
 <li>
 Conduct hourly walkthroughs of entire spa to review operational status of the spa
 </li>
 <li>
 Discipline staff as and when is necessary following the progressive disciplinary procedures outlined in the P&amp;C Manual
 </li>
 <li>
 Review and complete MOD checklist
 </li>
 <li>
 Conduct daily briefings &amp; Attend weekly MOD meeting
 
 
 </li>
 </ul>
 
 
 Customer Relations
 
 
 
 
 <ul>
 <li>
 Assist with guest complaints
 </li>
 <li>
 Handling of guest complaints in regards to therapists
 </li>
 <li>
 Attend monthly planning meeting with Spa Manager to review past months training plan, therapist performance, training checklist log and to review next months training plan.
 
 
 </li>
 </ul>
 
 
 Meetings
 
 
 
 
 <ul>
 <li>
 Be a part of the monthly spa staff meeting
 </li>
 <li>
 Write up departmental meeting minutes and update all on any issues that may arise
 </li>
 <li>
 Conduct therapist meeting in liaison with Treatment Manager to address: SOPS, treatments, training plan, scheduling and concerns of team members
 </li>
 <li>
 To attend the hotels operations meeting when required
 </li>
 <li>
 Conduct every three months a one on one individual meeting with the therapists to check on the therapists challenges and aspirations
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Complete purchase requisitions for professional stocks monthly to ensure there is always sufficient stock to complete all services as per the SOP.
 </li>
 <li>
 Stock count all stock for all professional products used in the spa twice per month
 </li>
 <li>
 Ensure that all stocks are placed into storage and a stock rotation system is implemented
 </li>
 <li>
 Assist Spa Manager in evaluating current products and new product lines for professional use.
 
 
 </li>
 </ul>
 
 
 Reports
 
 
 
 
 <ul>
 <li>
 Revision &amp; Completion of the KPI (Statistics &amp; Forecast report) report on a monthly basis
 </li>
 <li>
 Update the therapist incentive &amp; tips submission on last day of each month. Ensure submissions are complete.
 </li>
 <li>
 Motivating the therapists team
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Supervisor

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