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daraz pk director marketplace operations commercial

Alibaba

<div><div><p><b>Basic Infomation</b></p><div><div><div><p>
Department:</p><p>
Daraz</p></div><div><p>
Degree:</p><p>
Bachelor</p></div><div><p>
Work Experience:</p><p>
5 year</p></div></div></div></div><p></p><div><p><b>
Job Description</b></p><div>
Marketplace Seller Operations
Lead daily operations for Mass Sellers and Long Tail Sellers.
Oversee onboarding, seller segmentation, KPI design, and training programs.
Maintain quality standards for listings including content accuracy and categorization.
Seller Engagement &amp; Incubation
Drive engagement and performance of small and medium sellers.
Design and execute incubation frameworks to help underperforming or new sellers ramp up.
Business Development &amp; Growth
Launch seller acquisition and retention campaigns.
Collaborate with marketing and category teams to align seller growth with platform initiatives.
Performance Analytics &amp; Reporting
Analyze GMV, seller activity, fulfillment, and return metrics.
Prepare and present periodic dashboards and strategic performance reviews.
Design incentive programs for hunters and KAMs to boost acquisition efforts and drive sales growth
Presenting periodic updates during WBR and MBR sessions to senior management
Cross-Functional Collaboration
Coordinate with logistics, finance, tech, and customer support teams.
Ensure alignment with seller SLAs, policy compliance, and platform experience.
Process &amp; Policy Development
Establish and refine seller SOPs, guidelines, and escalation workflows.
Lead operational improvements to enhance seller efficiency and satisfaction.
Implement best practices for inventory management, order fulfillment, and customer service</div></div><p></p><div><p><b>
Position Requirement</b></p><div>
Bachelor's degree in Business, E&#8209;commerce, Supply Chain, or a related field; Master&rsquo;s preferred.
Minimum 5+ years&rsquo; experience in e-commerce operations or marketplace management.
Deep understanding of platforms such as Daraz, Amazon, Shopify, or local B2C marketplaces.
Proven experience in seller engagement, growth programs, or incubation.
Strong analytical skills with proficiency in Excel/Sheets or BI tools.
Excellent interpersonal, communication, and team leadership abilities.
Fluent in English; Urdu or regional language skills are a plus.</div></div></div>

Daraz PK-Director Marketplace Operations-Commercial

Daraz

<div>
 <p>
  <strong>
   About Daraz:
  </strong>
 </p>
 <p>
  Founded in 2015, Daraz is South Asia&rsquo;s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz&rsquo; vision is to be a champion of South Asia serving 100 million customers and businesses by 2030
 </p>
 <p>
  For more information, please visit www.daraz.com.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  As the Senior Manager Buyer Operations - Daraz Group, you will lead the performance, strategy and process improvement efforts for buyer-side customer service operations. This role requires strong leadership, deep analytical insight, and experience in managing in-house, BPOs and cross-functional teams to deliver exceptional customer experience in line with Daraz's service standards. You will be responsible for driving operational excellence, ensuring SLA/KPI achievement, and owning the end-to-end execution of initiatives aimed at enhancing buyer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  ● Lead and manage end-to-end buyer-side operations for Daraz Group, ensuring alignment with regional and organizational goals.
 </p>
 <p>
  ● Own KPIs and SLAs governance across BPO partners and internal teams; drive accountability for performance outcomes.
 </p>
 <p>
  ● Build strong working relationships with BPOs to ensure consistent delivery and quick resolution of operational issues.
 </p>
 <p>
  ● Analyze customer experience data and operational metrics to identify improvement opportunities and implement strategic action plans.
 </p>
 <p>
  ● Drive process optimization initiatives to enhance service quality, reduce TAT, and improve customer satisfaction.
 </p>
 <p>
  ● Collaborate closely with regional operations, quality, training, and product teams to deliver seamless, high-impact support experiences.
 </p>
 <p>
  ● Lead planning and implementation of special projects, pilots, or change management efforts in Buyer Ops.
 </p>
 <p>
  ● Lead Projects for Customer Service enhancement, optimization and efficiency improvements across the board.
 </p>
 <p>
  ● Actively participate in product launches, adding inputs from buyer facing perspective and ensure smooth implementation.
 </p>
 <p>
  ● Prepare and present comprehensive reports, business reviews, and performance insights to senior management.
 </p>
 <p>
  ● Ensure compliance with SOPs, contracts, and service standards agreed with BPOs.
 </p>
 <p>
  ● Mentor and coach team members to build future leadership and maintain high performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills / Abilities:
  </strong>
 </p>
 <p>
  ● Bachelor's degree in Business, Operations, or a related discipline; Masters preferred.
 </p>
 <p>
  ● 7&ndash;10 years of experience in customer service operations, with at least 4 years in a leadership role. ● Proven experience in managing multiple in-house ventures, large-scale BPO teams and driving operational KPIs and SLAs.
 </p>
 <p>
  ● Strong communication, stakeholder management, and problem-solving skills.
 </p>
 <p>
  ● Advanced analytical ability; proficiency in Excel, SQL is a plus.
 </p>
 <p>
  ● Demonstrated ability to lead cross-functional initiatives in a fast-paced environment.
 </p>
 <p>
  ● Results-oriented with a track record of delivering measurable improvements in customer operations.
 </p>
 <p>
  ● Experience in buyer-side operations within an e-commerce or digital platform.
 </p>
 <p>
  ● Familiarity with customer journey mapping, transactional communications, &amp; mindset of going above &amp; beyond for customer satisfaction.
 </p>
 <p>
  ● Knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
 </p>
 <p>
  ● Exposure to CX tools like Zendesk, Salesforce, or in-house CRM systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <p>
  ● International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
 </p>
 <p>
  ● A platform to learn from Alibaba's world-leading ecosystem.
 </p>
 <p>
  ● Rigorous training and exposure in team management, leadership, business analytics, and operations.
 </p>
 <p>
  ● An opportunity to train the next generation of business leaders in the e-commerce industry.
 </p>
 <p>
  ● Competitive salary and incentive package.
 </p>
 <p>
 </p>
</div>


Senior Manager, Buyer Operations

<div>
 <p>
  <strong>
   About Daraz:
  </strong>
 </p>
 <p>
  Founded in 2015, Daraz is South Asia&rsquo;s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz&rsquo; vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
 </p>
 <p>
  <br/>
 </p>
 <p>
  For more information, please visit www.daraz.com.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are looking for a Supply Chain Analyst to support the analytical framework in the supply chain department and support on the analytical (finance modeling) front for ventures of Daraz. Through this role, we aim to offer you on the job learning and exposure to working in a fast-paced environment. You will have the opportunity to experience all aspects of financial modeling, warehousing and aspects of operational performance in e- commerce, and see immediate results of your efforts. You will leverage research, develop insights and hone your skills working on special projects with all 5 countries where Daraz operates and help the company set innovative practices. This role reports to the Regional Performance Lead - Supply Chain Planning - The role will be parked under the Supply Chain Planning wing, Regional Team in Daraz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in data analysis tools and programming languages such as SQL, Python, R, Excel, Tableau, Power BI, etc.
  </li>
  <li>
   Preparing and cleaning data to ensure accuracy, completeness, and consistency. This involves handling missing data, removing duplicates, and resolving inconsistencies.
  </li>
  <li>
   Using statistical methods, algorithms, and data visualization techniques to analyze data and extract insights. This may involve descriptive statistics, inferential statistics, machine learning algorithms, and more.
  </li>
  <li>
   Interpreting the results of data analysis and communicating findings to stakeholders in a clear and understandable manner. This often involves creating reports, presentations, and visualizations.
  </li>
  <li>
   Identifying trends, patterns, and correlations in data to solve specific business problems or address research questions.
  </li>
  <li>
   Working closely with cross-functional teams such as business domain owners, other data analysts in related departments and managers to support decision-making and achieve organizational goals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills / Abilities:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree program in STEM from a reputable institution, Masters is a plus.
  </li>
  <li>
   2+ years of experience in an analytical or data driven role with hands-on SQL.
  </li>
  <li>
   Financial Forecasting &amp; Model development experience is a plus.
  </li>
  <li>
   Knowledge on how A/B tests are conducted and analyzed is a must.
  </li>
  <li>
   Expertise in SQL and Python knowledge is a must.
  </li>
  <li>
   You are comfortable using business intelligence tools (e.g. Tableau, or PowerBI).
  </li>
  <li>
   Highly organized and self-disciplined, able to work on multiple projects in a self-structured and well-prioritized way.
  </li>
  <li>
   Data-driven &amp; with a good attention to detail.
  </li>
  <li>
   Effective communication and interpersonal skills with a problem-solving attitude are the cornerstone of your personality.
  </li>
  <li>
   You must be adept at G-Suite.
  </li>
  <li>
   Knowledge of e-commerce operations and warehousing is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <ul>
  <li>
   International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
  </li>
  <li>
   A platform to learn from Alibaba's world-leading ecosystem.
  </li>
  <li>
   Rigorous training and exposure in team management, leadership, business analytics, and operations.
  </li>
  <li>
   An opportunity to train the next generation of business leaders in the e-commerce industry.
  </li>
  <li>
   Competitive salary and incentive package.
  </li>
 </ul>
 <p>
 </p>
</div>


Supply Chain Analyst

<div><div><p><b>Basic Infomation</b></p><div><div><div><p>
Department:</p><p>
Daraz</p></div><div><p>
Degree:</p><p>
Bachelor</p></div><div><p>
Work Experience:</p><p>
5 year</p></div></div></div></div><p></p><div><p><b>
Job Description</b></p><div>
&bull; Ownership of the Financial Planning Models, collecting all inputs from relevant stakeholders and ensuring outputs represent a coherent future view of business delivery.
&bull; Ownership, governance, review and execution of monthly commercial targets.
&bull; Perform qualitative analysis of operational and financial data and ensure and maintain quality assurance in models.&bull; Actualize financial models on monthly basis.
&bull; Build and manage financial databases by organizing and analyzing a wide range of data sources while interpreting and summarizing results.
&bull; Manage performance against the budget for each business and Daraz as a whole and report on deviations while working with relevant stakeholders for resolution of same.
&bull; Work cross-functionally with commercial, marketing, data science and logistics teams, to identify new business drivers, opportunities &amp; efficiency gains, and then help materialize them.
&bull; Prepares financial reports for internal/ external use at the business unit/ entity/ department and Daraz level by collecting, analyzing, formatting, and presenting information.
&bull; Assist Financial planning and performance manager in preparing budgets and forecasts.
&bull; Assist the operations and finance teams in monthly reporting.
&bull; Support functional stakeholders by developing new reports / analysis required by the business.
&bull; Support continuous improvement of planning processes through gathering feedback from teams and understanding their needs.
&bull; Provide data to all stakeholders in order to help calculate metrics, report financials, and support analysis and decision making.</div></div><p></p><div><p><b>
Position Requirement</b></p><div>
&bull; 5+ years of relevant experience working in an analytical / business partnership role with Commercial &amp; Business teams.
&bull; A degree in accountancy or an MBA from top business school + technical skills in Six Sigma/PMI will be an advantage.
&bull; Detailed oriented mindset with a strong grip on numbers.
&bull; Excellent financial modeling skills.
&bull; Go-getter, problem-solving attitude with a proactive approach to getting things done.
&bull; Superior organizational skills to manage multiple priorities, and the flexibility to adapt to changing scope and evolving business requirements.
&bull; Ability to manage and influence stakeholders across management levels.
&bull; Proficiency in Microsoft Excel and Power-point is essential.
&bull; Prior experience working with projects involving system integrations is strongly preferred.</div></div></div>

Daraz PK-Senior Analyst-Financial Planning & Analysis

<div><div><p><b>Basic Infomation</b></p><div><div><div><p>
Department:</p><p>
Daraz</p></div><div><p>
Degree:</p><p>
Bachelor</p></div><div><p>
Work Experience:</p><p>
2 year</p></div></div></div></div><p></p><div><p><b>
Job Description</b></p><div>
We are looking for a Supply Chain Analyst to support the analytical framework in the supply chain department and support on the analytical (finance modeling) front for ventures of Daraz. Through this role, we aim to offer you on the job learning and exposure to working in a fast-paced environment. You will have the opportunity to experience all aspects of financial modeling, warehousing and aspects of operational performance in e- commerce, and see immediate results of your efforts. You will leverage research, develop insights and hone your skills working on special projects with all 5 countries where Daraz operates and help the company set innovative practices.
This role reports to the Regional Performance Lead - Supply Chain Planning
- The role will be parked under the Supply Chain Planning wing, Regional Team in Daraz.
Key responsibilities
 Proficiency in data analysis tools and programming languages such as SQL, Python, R, Excel, Tableau, Power BI, etc., depending on the specific requirements of the role and organization.
 Preparing and cleaning data to ensure accuracy, completeness, and consistency. This involves handling missing data, removing duplicates, and resolving inconsistencies.
 Using statistical methods, algorithms, and data visualization techniques to analyze data and extract insights. This may involve descriptive statistics, inferential statistics, machine learning algorithms, and more.
 Interpreting the results of data analysis and communicating findings to stakeholders in a clear and understandable manner. This often involves creating reports, presentations, and visualizations.
 Identifying trends, patterns, and correlations in data to solve specific business problems or address research questions.
 Working closely with cross-functional teams such as business domain owners, other data analysts in related departments and managers to support decision-making and achieve organizational goals.</div></div><p></p><div><p><b>
Position Requirement</b></p><div> Bachelor's degree program in STEM from a reputable institution, Masters is a plus.
 2+ years of experience in an analytical or data driven role with hands-on SQL.
 Financial Forecasting &amp; Model development experience is a plus.
 Knowledge on how A/B tests are conducted and analyzed is a must.
 Expertise in SQL and Python knowledge is a must.
 You are comfortable using business intelligence tools (e.g. Tableau, or PowerBI).
 Highly organized and self-disciplined, able to work on multiple projects in a self-structured and well-prioritized way.
 Data-driven &amp; with a good attention to detail.
 Effective communication and interpersonal skills with a problem-solving attitude are the cornerstone of your personality.
 You must be adept at G-Suite.
 Knowledge of e-commerce operations and warehousing is a plus.</div></div></div>

Daraz PK-Supply Chain-Supply Chain Analyst

<div><div><p><b>Basic Infomation</b></p><div><div><div><p>
Department:</p><p>
Daraz</p></div><div><p>
Degree:</p><p>
Master</p></div><div><p>
Work Experience:</p><p>
6 year</p></div></div></div></div><p></p><div><p><b>
Job Description</b></p><div>
1.Lead and oversee the development and implementation of AML (Anti-Money Laundering) and financial compliance policies, procedures, and controls for Daraz Pakistan-Karachi operations.
2.Ensure compliance with local and international regulations, including monitoring and reporting suspicious transactions to relevant authorities.
3.Conduct regular risk assessments to identify potential vulnerabilities and propose mitigation strategies in the financial operations.
4.Provide training and guidance to the finance team on AML regulations and compliance best practices, ensuring a culture of compliance within the organization.
5.Collaborate with internal stakeholders and external partners, such as banks and legal advisors, to stay updated on regulatory changes and industry trends.</div></div><p></p><div><p><b>
Position Requirement</b></p><div>
1&#12289;Master's degree in Finance, Law, or a related field, with a focus on compliance or AML.
2&#12289;Minimum of 6 years of experience in financial compliance and AML, preferably in an e-commerce or banking environment.
3&#12289;In-depth knowledge of AML laws and regulations, including local Pakistani AML/CFT requirements and international standards.
4&#12289;Strong analytical skills to investigate complex financial transactions and identify potential money laundering activities.
5&#12289;Excellent communication and interpersonal skills to effectively engage with various teams and external parties.
6&#12289;Proven ability to lead and manage compliance projects, ensuring timely completion and adherence to regulatory standards.
7&#12289;Certification in AML or compliance, such as CAMS (Certified Anti-Money Laundering Specialist) or ICA, is highly desirable.</div></div></div>

Daraz PK-Financial Compliance and AML Manager-(Payments)

<div><div><p><b>Basic Infomation</b></p><div><div><div><p>
Department:</p><p>
Daraz</p></div><div><p>
Degree:</p><p>
Bachelor</p></div><div><p>
Work Experience:</p><p>
2 year</p></div></div></div></div><p></p><div><p><b>
Job Description</b></p><div>
Job Summary:
We are seeking an ERP Analyst with hands-on experience in Microsoft Dynamics 365 to support finance and operations processes at Daraz. The role will focus on ensuring smooth month-end closing, functional banking integrations, and effective use of key Dynamics 365 modules (AP, AR, Fixed Assets, Taxation, Cash &amp; Bank). The ideal candidate is detail-oriented, comfortable with reconciliations in Excel, and able to adapt quickly in a fast-paced environment.
Key Responsibilities
Manage and support monthly financial closing activities within Dynamics 365.
Oversee and troubleshoot banking integrations from a functional perspective.
Work across Dynamics 365 modules including:
Accounts Payable (AP)
Accounts Receivable (AR)
Fixed Assets
Taxation
Cash &amp; Bank Management
Perform complex reconciliations using advanced Excel skills (pivot tables, lookups, formulas, macros preferred).
Collaborate with finance, operations, and IT teams to ensure accurate and timely data flow.
Provide user support and training on D365 functionalities as needed.
Ensure compliance with company accounting policies and local statutory requirements.
Deliver high-quality outputs under tight deadlines in a fast-paced environment.
Continuously analyze business processes and recommend improvements to leverage Dynamics 365 capabilities.</div></div><p></p><div><p><b>
Position Requirement</b></p><div>
Qualifications &amp; Skills
Bachelor&rsquo;s degree in Accounting, Finance, Business Administration, or IT (preferred).
Minimum 2 years&rsquo; experience as an ERP Analyst / Functional Consultant
Strong understanding of Microsoft Dynamics 365 Finance &amp; Operations modules.
Proficiency in MS Excel (advanced formulas, pivot tables, reconciliations).
Solid understanding of financial processes (AP, AR, Fixed Assets, Taxation, Banking, GL).
Strong analytical and problem-solving skills with attention to detail.
Ability to quickly understand business requirements and translate them into ERP solutions.
High delivery rate and ability to work under pressure.</div></div></div>

Daraz PK-ERP Analyst-Finance

Explore 837+ Daraz pk director marketplace operations commercial in Karachi Pakistan this December. Find roles across top companies and apply now to boost your career.