Dynamics CRM Senior Technical Lead
- India
Posted 4 days ago
About the role
Chennai, Tamil Nadu
Job Summary
Caterpillar is seeking a Manager Lead Software Engineer – D365 CE to lead the technical delivery of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This role combines technical leadership, solution architecture, and team management, ensuring enterprise-scale CRM/ERP implementations align with business requirements, best practices, and performance standards. This role will serve as a technical authority, driving architectural decisions, developing complex solutions, and collaborating cross-functionally with product, integration, DevOps, cloud infrastructure, solution architecture, and other development teams to ensure high-quality solutions and applications.
The ideal candidate will drive implementation strategies, contribute to reusable CE templates, and ensure seamless deployments with optimized performance. They will also mentor consultants and guide teams toward delivery excellence
Key Responsibilities
What You Will Do: This role will lead the end‑to‑end design, development, and delivery of scalable enterprise solutions across Microsoft Dynamics 365 Customer Engagement and Finance & Operations. Responsibilities span multiple apps in CE, including Sales, Marketing, Customer services & Field services. The Solution Architect will be accountable for designing, building, and implementing complex solutions that integrate seamlessly across these Dynamics 365 applications like D365 F&O, ensuring scalability, performance, and business value. Key responsibilities include: Enterprise Architecture Leadership Architect and implement Dynamics 365 CE modules (Sales, Customer Service, Marketing & Field Services). Lead technical delivery of CE implementations, upgrades, integrations, and customizations. Architect robust, scalable, and secure technical solutions using Agile methods, aligned with business requirements. Collaborate closely with functional leads, project managers, and external partners to ensure technical strategy supports business goals. Development & Customization Drive design, configuration, and customization of mobile apps, CRM workflows, plug‑ins, forms, and dashboards. Build modern web services (REST, SOAP) and front‑end interfaces (React, Angular, HTML/CSS). Oversee code quality, scalability, performance optimization, and technical governance. Ensure adherence to Microsoft D365 CE standards, extensibility framework, and upgrade‑safe customizations. Execute unit testing, code reviews, and performance tuning. Integration Design & Delivery Design and implement integrations with ERP, Power Platform, Azure services, and third‑party ISVs. Implement integrations using: OData REST / SOAP APIs Azure Logic Apps, Service Bus, Data Factory Dual Write Collaborate with business analysts, functional consultants, and vendor partners to align solutions with business needs. Data, Security & Compliance Support data migration strategies and execution using Data Management Framework (DMF), acting as the primary technical SPOC. Ensure compliance with coding standards, security roles & privileges, workflows, and performance benchmarks. Review technical designs, code, and deployment strategies to ensure adherence to best practices and governance. Reusable Assets & Frameworks Develop reusable templates, frameworks, and accelerators to standardize CE solution delivery. Drive automation initiatives using Copilot, AI Builder, and AI‑driven workflows. Train and upskill developers on D365 CE technical competencies. DevOps & Release Management Strong knowledge of DevOps pipelines, CI/CD, D365 templates, and environment management for CE projects. Manage build, release, and deployment activities across environments. Oversee Power Platform Admin Center (PPAC), managing code branches, build pipelines, and releases across Dev/UAT/Prod environments. Estimate and monitor development costs based on functional and technical requirements. Effective Communications Confidently engage in technical discussions, implementation strategies, and template creation. Mentor engineering teams, fostering innovation an
Skill Requirements
What You Will Have: Software Development Proven experience as a Technical Lead or Solution Architect in at least 8 full cycle Dynamics 365 CE implementations. Hands on expertise with CRM workflows, plug ins, Power Platform integrations, and customization of CE entities. Advanced proficiency in Azure services (Logic Apps, Service Bus, Functions, API Management) and Power Platform (Power Apps, Power Automate, Power BI). Skilled in front end frameworks such as React and Angular for custom UI development. Provides consulting on upgrade safe customizations and extensibility frameworks. Software Development Life Cycle Strong understanding of software development lifecycle (SDLC), Agile/Scrum, and SAFe methodologies. Exposure to PI planning, sprint execution, and DevOps practices. Interprets product development plans and functional documentation, ensuring alignment with business goals. Applies performance tuning strategies and continuous improvement practices. Software Integration Engineering Skilled in integration strategies between CE, F&O, Power Platform, Azure services, and third party ISVs. Designs and implements integrations using: OData REST / SOAP APIs DMF / Data Management Framework Azure Logic Apps, Service Bus, Data Factory Dual Write Experienced in aligning CE with ERP and legacy systems for seamless data exchange. Supports ETL processes and data migration strategies, acting as the primary technical SPOC. Software Product Design / Architecture Deep understanding of CE architecture, design patterns, agile methodologies, and performance optimization. Provides guidance on strategic areas such as ALM, environment strategy, integration strategy, data migration strategy, and security strategy. Architects robust, scalable, and secure CE solutions aligned with business requirements. DevOps & Release Management Strong knowledge of DevOps pipelines, CI/CD, Git, and Azure DevOps practices. Manages build, release, and deployment activities across CE environments. Oversees Power Platform Admin Center (PPAC), managing code branches, build pipelines, and releases across Dev/UAT/Prod environments. Skilled in environment management, monitoring release dependencies, and ensuring compliance with Microsoft standards. Data & AI Solutions Expertise in Power Platform (Power Apps, Power Automate, Power BI) for automation and analytics. Hands on experience with AI Builder and Copilot Studio to enhance business processes. Proficiency in SQL and data migration tools for CE projects. Extensive experience with data architecture, solution frameworks, and reusable accelerators. Considerations For Top Candidates: Expert‑level experience with Dynamics 365 CE development and solution architecture. Expert‑level experience with Microsoft development stack (C#, .NET, JavaScript, TypeScript). Expert‑level experience with Azure DevOps, CI/CD pipelines, and Azure microservices. Extensive experience with Microsoft
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Job Summary
Caterpillar is seeking a Manager Lead Software Engineer – D365 CE to lead the technical delivery of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This role combines technical leadership, solution architecture, and team management, ensuring enterprise-scale CRM/ERP implementations align with business requirements, best practices, and performance standards. This role will serve as a technical authority, driving architectural decisions, developing complex solutions, and collaborating cross-functionally with product, integration, DevOps, cloud infrastructure, solution architecture, and other development teams to ensure high-quality solutions and applications.
The ideal candidate will drive implementation strategies, contribute to reusable CE templates, and ensure seamless deployments with optimized performance. They will also mentor consultants and guide teams toward delivery excellence
Key Responsibilities
What You Will Do: This role will lead the end‑to‑end design, development, and delivery of scalable enterprise solutions across Microsoft Dynamics 365 Customer Engagement and Finance & Operations. Responsibilities span multiple apps in CE, including Sales, Marketing, Customer services & Field services. The Solution Architect will be accountable for designing, building, and implementing complex solutions that integrate seamlessly across these Dynamics 365 applications like D365 F&O, ensuring scalability, performance, and business value. Key responsibilities include: Enterprise Architecture Leadership Architect and implement Dynamics 365 CE modules (Sales, Customer Service, Marketing & Field Services). Lead technical delivery of CE implementations, upgrades, integrations, and customizations. Architect robust, scalable, and secure technical solutions using Agile methods, aligned with business requirements. Collaborate closely with functional leads, project managers, and external partners to ensure technical strategy supports business goals. Development & Customization Drive design, configuration, and customization of mobile apps, CRM workflows, plug‑ins, forms, and dashboards. Build modern web services (REST, SOAP) and front‑end interfaces (React, Angular, HTML/CSS). Oversee code quality, scalability, performance optimization, and technical governance. Ensure adherence to Microsoft D365 CE standards, extensibility framework, and upgrade‑safe customizations. Execute unit testing, code reviews, and performance tuning. Integration Design & Delivery Design and implement integrations with ERP, Power Platform, Azure services, and third‑party ISVs. Implement integrations using: OData REST / SOAP APIs Azure Logic Apps, Service Bus, Data Factory Dual Write Collaborate with business analysts, functional consultants, and vendor partners to align solutions with business needs. Data, Security & Compliance Support data migration strategies and execution using Data Management Framework (DMF), acting as the primary technical SPOC. Ensure compliance with coding standards, security roles & privileges, workflows, and performance benchmarks. Review technical designs, code, and deployment strategies to ensure adherence to best practices and governance. Reusable Assets & Frameworks Develop reusable templates, frameworks, and accelerators to standardize CE solution delivery. Drive automation initiatives using Copilot, AI Builder, and AI‑driven workflows. Train and upskill developers on D365 CE technical competencies. DevOps & Release Management Strong knowledge of DevOps pipelines, CI/CD, D365 templates, and environment management for CE projects. Manage build, release, and deployment activities across environments. Oversee Power Platform Admin Center (PPAC), managing code branches, build pipelines, and releases across Dev/UAT/Prod environments. Estimate and monitor development costs based on functional and technical requirements. Effective Communications Confidently engage in technical discussions, implementation strategies, and template creation. Mentor engineering teams, fostering innovation an
Skill Requirements
What You Will Have: Software Development Proven experience as a Technical Lead or Solution Architect in at least 8 full cycle Dynamics 365 CE implementations. Hands on expertise with CRM workflows, plug ins, Power Platform integrations, and customization of CE entities. Advanced proficiency in Azure services (Logic Apps, Service Bus, Functions, API Management) and Power Platform (Power Apps, Power Automate, Power BI). Skilled in front end frameworks such as React and Angular for custom UI development. Provides consulting on upgrade safe customizations and extensibility frameworks. Software Development Life Cycle Strong understanding of software development lifecycle (SDLC), Agile/Scrum, and SAFe methodologies. Exposure to PI planning, sprint execution, and DevOps practices. Interprets product development plans and functional documentation, ensuring alignment with business goals. Applies performance tuning strategies and continuous improvement practices. Software Integration Engineering Skilled in integration strategies between CE, F&O, Power Platform, Azure services, and third party ISVs. Designs and implements integrations using: OData REST / SOAP APIs DMF / Data Management Framework Azure Logic Apps, Service Bus, Data Factory Dual Write Experienced in aligning CE with ERP and legacy systems for seamless data exchange. Supports ETL processes and data migration strategies, acting as the primary technical SPOC. Software Product Design / Architecture Deep understanding of CE architecture, design patterns, agile methodologies, and performance optimization. Provides guidance on strategic areas such as ALM, environment strategy, integration strategy, data migration strategy, and security strategy. Architects robust, scalable, and secure CE solutions aligned with business requirements. DevOps & Release Management Strong knowledge of DevOps pipelines, CI/CD, Git, and Azure DevOps practices. Manages build, release, and deployment activities across CE environments. Oversees Power Platform Admin Center (PPAC), managing code branches, build pipelines, and releases across Dev/UAT/Prod environments. Skilled in environment management, monitoring release dependencies, and ensuring compliance with Microsoft standards. Data & AI Solutions Expertise in Power Platform (Power Apps, Power Automate, Power BI) for automation and analytics. Hands on experience with AI Builder and Copilot Studio to enhance business processes. Proficiency in SQL and data migration tools for CE projects. Extensive experience with data architecture, solution frameworks, and reusable accelerators. Considerations For Top Candidates: Expert‑level experience with Dynamics 365 CE development and solution architecture. Expert‑level experience with Microsoft development stack (C#, .NET, JavaScript, TypeScript). Expert‑level experience with Azure DevOps, CI/CD pipelines, and Azure microservices. Extensive experience with Microsoft
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