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WE ARE HIRING &ndash; DELIVERY DRIVERSLooking for experienced drivers for:<ul><li>Food Delivery</li><li>Non-Food Delivery</li></ul>✔ Valid Kuwait License✔ Delivery experience required✔ Immediate joining<ul><li>Contact: 98009323</li></ul>Job Type: PermanentPay: KD240.000 per monthWork Location: On the road

DELIVERY DRIVERS

Ninja 🥷🏽 نينجا

<div>
 
 Ground Operation Specialist - Ninja
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains
 </li>
 <li>
 Ensure that newly onboarded captains are effectively trained in accordance with Ninja's operational standards
 </li>
 <li>
 Regularly inspect the captain waiting area/workspace to ensure compliance with safety and quality standards
 </li>
 <li>
 Monitoring and improving captain performance with a focus on key operational areas such as on-time delivery, uniform compliance, accurate form submission, and proper issue escalation to ground supervisors. Ensuring captains meet delivery timelines, adhere to dress code standards, and follow reporting protocols is essential for maintaining service quality and operational efficiency
 </li>
 <li>
 Record captain performance based on trip completion and track achievement of daily delivery goals, and to report issues, area of improvement of the delivery journey to the responsible party
 </li>
 <li>
 Reporting all captains issues
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Associate's degree in Logistics, Supply Chain Management, or a related field preferred
 </li>
 <li>
 1-2 years of experience in ground operations or logistics support
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Ability to work collaboratively within a team and under minimal supervision
 </li>
 <li>
 Basic proficiency in logistics software and Microsoft Office Suite
 </li>
 </ul>
</div>

Ground Operation Specialist

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 Distribution Coordinator is responsible for handling the orders, the routing, the returns, the re-scheduling, the cancellation, the complaints and the refunds to Customers. He/she is also responsible in coordinating some activities with the OPA (Order Processing Agents), the Showroom Storekeepers and labourers. He is responsible of the dispatch with internal teams and 3rd parties.
 
 The coordinator serves the purpose to be the point of contact between the customer and various departments for correspondence related to the above
 
 &nbsp;
 
 Job Responsibilities
 
 &bull;Maintain distribution schedules to ensure proper fleet capacity utilization and delivery lead-time.
 
 &bull;Establish correspondence with the customer via email in order to follow-up, inquire and update about information related to orders &amp; customer complaints&nbsp;
 
 &bull;Manage correspondence with various departments for order fulfilment, customer complaints and returns&nbsp;
 
 &bull;Handling customer complaints and resolving within identified Company&rsquo;s KPI.
 
 &bull;Following up with the 3rd party delivery agents through calls and the tracking system.&nbsp;
 
 &bull;Solving the picking in short cases, after informing Call center throughout SAP QM based processes, by putting all the required information in the SAP QM ticket.
 
 &bull;Helping the Showroom Storekeepers in handing over cash on daily basis and supporting the preparation of related documents. &nbsp;
 
 &bull;Sending daily performance reports for orders dispatched, cancelled, pending and not dispatched.&nbsp;
 
 &bull;Process the deliveries, customer complaints, customer returns &amp; order cancellation requests in multiple systems
 
 &bull;Ensure accuracy &amp; correctness of information while processing any documents and/or updates in the systems&nbsp;
 
 &bull;Print system documents related to each order and customer complaints&nbsp;
 
 &bull;Point of contact between customers and various departments for correspondence related to orders, customer complaints and returns&nbsp;
 
 &bull;Log information in systems regularly with necessary updates related to orders, deliveries, customer complaints, order cancellation and returns&nbsp;
 
 &bull;Plans work effectively to fulfil the responsibilities on time and without delay
 
 &bull;Checking Payment on Delivery Outstanding-ageing list received by Finance Colleagues.
 
 &bull;Coordinating and supporting local and central colleagues in sending Email to vendors for any stock at vendor case on daily basis and supporting Showrooms Storekeepers to arrange picking and delivery for the same.&nbsp;
 
 &bull;Processing Order Cancellation and Returns.
 
 &nbsp;
 
 Candidate Requirements
 
 &bull;1 to 3 years&rsquo; experience in similar roles
 
 &bull;Fluent in Writing and communication skills.
 
 &bull;Good coordination and process handing skills
 
 &bull;Team Player with Positive attitude and will to stretch limits
 
 &bull;High school &nbsp;
 
 &bull;Diploma or Bachelor&rsquo;s Degree is preferred
 
</div>

Distribution Coordinator

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We&rsquo;re looking for a Food Safety &amp; Quality Specialist to join the team and focus on growing our own 
Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of 
groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, 
Jordan, Bahrain, Egypt, Oman and Iraq! 
 
 
What&rsquo;s On Your Plate?<ul><li>
Collaborate with other departments locally in order to achieve business objectives.</li><li>
Ensure that all employees receive the designated food safety &amp; quality training. Deliver and share the training materials, templates, procedures</li><li>
Support the execution of Food and health and safety inspections by gathering preliminary data and following up on the status of identified hazards or environmental concerns.</li><li>
Provide administrative support in the documentation of serious customer complaint escalations locally.</li><li>
Act as the initial filter for food safety and quality management queries, escalating technical or legal matters to the Specialist or Legal team as needed.</li><li>
Assist in the logistical coordination of product withdrawals, recalls, and serious incidents by tracking progress and maintaining records.</li><li>
Help monitor the completion of local food safety authority enforcement actions to ensure deadlines are met.</li><li>
Collect information on regulatory developments and assist in organizing internal measures accordingly.</li><li>
Assist in identifying procedures that require updates based on operational or regulatory shifts.</li><li>
Maintain the documentation library for product assortment (specifications, labeling, and supplier info) and follow up with external laboratories to ensure testing schedules are met.</li><li>
Facilitate the mystery shopper and product sampling activities at the store level.</li><li>
Compile data for regular reports to help prepare management reviews and track food safety objectives. 
Health &amp; Safety</li><li>
Support the execution of the H&amp;S inspection programme and follow up with departments to ensure the close-out of corrective actions.</li><li>
Assist in distributing H&amp;S priority updates to staff to maintain consistent communication.</li><li>
Assist in the collection of evidence and statements during investigations into accidents and near misses.</li><li>
Follow up on maintenance plan schedules with local operations to ensure H&amp;S safeguards remain active.</li><li>
Support the delivery of H&amp;S training sessions and ensure all staff competency records are filed and updated accurately.</li></ul> 

Qualifications 
What Did We Order?<ul><li>
Degree in food science or related field</li><li>
3+ years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment</li><li>
Fluent proficiency in the local language(s) and English</li><li>
Demonstrated ability to conduct risk assessments/evaluations and provide recommendations for risk mitigation or hazard identification.</li><li>
Ability to maintain appropriate current knowledge of the HACCP knowledge and H&amp;S Standards</li><li>
Experience leveraging technology to manage process</li><li>
Program management and experience of managing program change across multiple store locations</li><li>
Knowledge of food safety of local/regional laws and regulations and food trading standards</li><li>
Experience interacting and engaging with Authorities</li><li>
Demonstrated organizational skills and detailed orientation and ability to manage competing priorities.</li><li>
Maintain effective working relationships and foster teamwork in a diverse work group.</li></ul></div>

Associate Quality Assurance

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We&rsquo;re looking for an Assistant Category Manager &ndash; tMart to drive the growth of our Fresh and Ultra Fresh categories on the region&rsquo;s first cloud grocery store, offering 30-minute delivery at hypermarket prices. You&rsquo;ll ensure optimal assortment, pricing, availability, and supplier performance while maintaining high standards of quality, freshness, and waste control as tMart rapidly expands across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman, and Iraq. 
Qualifications 
What&rsquo;s On Your Plate?<ul><li>
Full Ownership over the category management role in terms of Assortments, Pricing, Offers and</li><li>
Supply.</li><li>
Responsible for monitoring the economic performance of the Fruits &amp;amp; Vegetables categories</li><li>
across sales, gross margin, profit and loss and consistency with the company &amp; commercial</li><li>
strategy.</li><li>
Ensuring proper implementation of the commercial strategy and strategic guidelines, including</li><li>
categories plan and pricing strategy.</li><li>
Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>
Reviewing and resolving any issues with local suppliers by regular visiting the suppliers warehouse.</li><li>
Assortment:</li><li>
Monitoring the daily availability list and ensuring new seasonal items are regularly listed by the supplier.</li><li>
Ensuring cost efficiency across our consumers that meets their needs/wants.</li><li>
Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.</li><li>
Providing regional teams with information regarding products and quantities needed for international and regional contracts.</li><li>
Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</li><li>
Regular market visits to check the assortment available in the country and pushing our suppliers to source them for us.</li></ul>
 Price:<ul><li>
Pricing the items based on Ministry pricing guidelines of Fruits &amp;amp; Vegetables on a daily basis.</li><li>
Collecting market prices and conducting country price audits.</li></ul>
Promos:<ul><li>
Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.</li><li>
Developing the country promotion calendar.</li><li>
Following up and ensuring effective execution of all activities required for each promotional event.</li><li>
Analyzing and providing inputs for more effective promotional activities such as consumer</li><li>
preferences, local competitors and trends.</li></ul>
Quality:<ul><li>
Regular Tmart Stores visits to ensure the quality of Fruits &amp;amp; Veg provided by our suppliers is as per our requirement and SOP.</li></ul> 
Additional Information 
What Did We Order?<ul><li>
You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>
Hands-on experience managing Fresh, Ultra Fresh, or perishable categories, ensuring optimal assortment, pricing, availability, supplier performance, and product quality standards.</li><li>
You have built teams and led cross-functional projects at scale.</li>
You are very detail-oriented, and structured and know how to prioritize <li>- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>
You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short-staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>
You can interact with senior-level executives and can manage the expectations of multiplestakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills and always like to be hands-on with several tools.</li><li>
You have excellent analytical and communication skills and always like to be hands-on with several tools.</li><li>
Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li><li>
Language skills: Fluent in English mandatory &amp; Arabic can be a plus</li></ul></div>

Assistant Category Manager

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary
Responsible for the day-to-day activities and supporting the local Operations Manager in the execution of priorities and tasks. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked. 
What&rsquo;s On Your Plate?<ul><li>
Support the local Ops Manager &amp; (key) account managers to improve operational metrics &amp; setting vendors up for success.</li><li>
Own new vendor onboarding processes include scanning inventory for catalog creation &amp; ensuring 100% accuracy and completion of assortment information setting up branches across platforms &amp; setting up opening hours.</li><li>
Actioning vendor changes i.e. opening hours, contact numbers, assortment.</li><li>
Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalog, price changes etc.)</li><li>
Responsible for updating vendors assortment catalog and integrations process for assortment, inventory management &amp; price updates.</li><li>
Daily review of performance &amp; monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability &amp; prices.</li><li>
Regularly reviewing vendors assortment looking at orders generated &amp; top out of stock worst offenders, sharing reports with the local ops manager</li><li>
Responsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation, and vendor compliance.</li><li>
Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance / solutions immediately.</li><li>
Collaborate with other VCs within the market and across the region for best practices and lessons learned.</li><li>
Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed.</li></ul> 
Qualifications 
What Did We Order?<ul><li>
Bachelor&rsquo;s degree</li><li>
Minimum 3 years of experience in a similar role</li><li>
Able to analyse data.</li><li>
Arabic is a must. Excellent verbal and written communication skills</li><li>
Ability to think logically and strategically.</li><li>
Committed to your own performance and development.</li><li>
Effective organizational skills</li><li>
Basic - Intermediate skills in excel.</li><li>
Ability to work as part of a fast-growing team and be a team player.</li></ul></div>

Associate Vendor Operations

Foodics

<div>Who Are We❓ 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. 
The Job in a Nutshell
We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in Kuwait. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
What Will You Do❓<ul><li>
Project Ownership: Manage the end-to-end delivery of new client projects, ensuring all milestones are met with precision and speed.</li><li>
Menu &amp; System Configuration: Lead the technical setup, including custom menu configurations and platform tailoring to meet specific client business needs.</li><li>
Integration Management: Coordinate and execute the setup of third-party integrations, ensuring a seamless data flow between the customer&rsquo;s tech stack and our platform.</li><li>
The Focal Point: Serve as the primary point of contact for the customer during the onboarding phase, acting as the bridge between their requirements and our internal capabilities.</li><li>
Scheduling &amp; Coordination: Masterfully handle high-volume appointment scheduling for training sessions, discovery calls, and technical reviews.</li><li>
Journey to 100%: Track and drive adoption metrics, ensuring the customer isn't just &quot;set up,&quot; but is actively utilizing every feature relevant to their success.</li></ul>
What Are We Looking For❓<ul><li>
Service Delivery Excellence: A natural flair for hospitality and service; you don't just close tasks, you create positive experiences.</li><li>
High-Stakes Time Management: The ability to juggle multiple complex onboardings simultaneously without letting a single detail slip through the cracks.</li><li>
Task-Oriented Mindset: You are motivated by &quot;getting it done.&quot; You thrive on checklists, deadlines, and clear deliverables.</li><li>
Communication Mastery: You can translate &quot;tech-speak&quot; into plain English for customers while providing clear, actionable feedback to our internal teams.</li><li>
Collaborative Spirit: Comfortable working in the &quot;grey area&quot; between Customer Success and Professional Services to ensure a smooth handoff.</li></ul>
Who Will Excel❓<ul><li><ul><li>
Experience: 1-2 years in a customer-facing implementation, onboarding, or project management role.</li><li>
Tech Savvy: Familiarity with API integrations, SaaS configurations, and CRM tools.</li><li>
Organization: Proven track record of managing project timelines and meeting KPIs.</li></ul></li></ul>
What We Offer You❗
We believe you will love working at Foodics!<ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul> 

Requirements</div>

Customer Onboarding Specialist

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