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delivery manager

Talent Basket

Position Delivery Manager Budget Open Budget Location Qatar &ndash; Onshore Years of Experience 12+ Years Notice Period 30 days Visa: Must have Resident Permit/Qatar ID Our work is largely around developing the application at offshore, testing at client site with help of client SMEs, working with client on negotiating any change request and coordinating on the readiness of production infrastructure. At ground level, there will a good amount coordination work with the client SMEs on requirement/ specific features, getting the support from SMEs, getting the environment ready etc. Some experience around implementing new Applications at client sites will be useful. There will also be a good amount of stakeholder management, escalations management and senior leadership connect.<ul><li>DM profile should have good experience in working with client sr leadership, should</li></ul>understand the application development and implementation.<ul><li>PM (for development) should have good exposure to application development and</li></ul>implementation.<ul><li>PM(Infra) should have good experience on setting up the virtual machines and connectivity for deploying application.</li></ul>Few additional things to consider: &bull; Languages: Fluent in Arabic, as client tend to prefer to talk in Arabic. &bull; Geo Experience: Should have experience in working with Middle East clients, especially with ministry &bull; Visa : Must have Resident Permit/Qatar IDJob Types: Full-time, PermanentExperience:<ul><li>Delivery Manager: 10 years (Required)</li><li>client SMEs : 10 years (Preferred)</li></ul>

Delivery Manager

McKinsey & Company

<div>
 
 Who You'll Work With
 
 
 
 Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
 
 
 In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues&mdash;at all levels&mdash;will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won&rsquo;t find anywhere else.
 
 
 When you join us, you will have:
 
 
 <ul>
 <li>
 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
 </li>
 <li>
 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
 </li>
 <li>
 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
 </li>
 <li>
 World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
 </li>
 </ul>
 
 Your Impact
 
 
 
 In this role, you will take ownership of delivering a small project or an independent workstream within a larger initiative, creating functionally aligned plans with clear initiatives and timelines.
 
 
 You will work alongside public-sector and healthcare client leaders and other McKinsey teams to design and implement innovative solutions. You&rsquo;ll actively manage client relationships during the project, supervising or working closely with client teams to achieve project goals. You&rsquo;ll be part of the project team on the ground, monitoring and evaluating performance and efficiency, and coaching less tenured team members.
 
 
 You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project. You&rsquo;ll specialize in one or more service lines and will become a subject matter expert in your chosen sector or function.
 
 
 You&rsquo;ll strengthen the firm&rsquo;s knowledge base by codifying learnings from projects and sharing your knowledge with your teams. You&rsquo;ll chart your own development journey, attending formal training programs, working with the partners you find most inspiring, and focusing on the business areas you are most passionate about.
 
 
 Experience with digital transformations in the public sector will be highly relevant for this role, particularly in navigating the unique challenges and opportunities associated with implementing large-scale initiatives.
 
 
 
 Your Qualifications and Skills
 
 
 
 <ul>
 <li>
 Undergraduate degree in business, economics, engineering or a related field with an outstanding academic record
 </li>
 <li>
 6+ years of consulting/business experience, with a clear record of achievements and proven drive for personal growth; international experience is a plus
 </li>
 <li>
 Digital Transformation experience within the public sector is highly desirable
 </li>
 <li>
 Demonstrated experience in one or more of the following key service offerings is a plus: organizational development (including org. design/set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
 </li>
 <li>
 Ability to successfully manage and deliver small &ndash; medium sized projects and/or manage small units with budget responsibility
 </li>
 <li>
 Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment
 </li>
 <li>
 Ability to work collaboratively in a team environment and with people across all levels of an organization
 </li>
 <li>
 Proven ability to lead, coach, and develop teams
 </li>
 <li>
 Willingness to travel, predominantly within the EEMA region.
 </li>
 <li>
 Ability to communicate complex ideas effectively in English and Arabic
 </li>
 </ul>
</div>

MCG Talent

<div>
 
 We are seeking an experienced Delivery Manager with a proven track record in the Banking and Financial Services sector and prior Big 4 consulting experience to lead large-scale transformation programs for our client's tier-1 banking clients.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own end-to-end delivery of multi-million-dollar banking transformation programs (core banking modernization, payments, regulatory &amp; compliance, digital banking, open banking, etc.)
 </li>
 <li>
 Act as the primary point of contact for C-level client stakeholders (CRO, CFO, Head of Operations, etc.)
 </li>
 <li>
 Manage cross-functional teams (100&ndash;300+ FTEs) across onshore, nearshore, and offshore locations
 </li>
 <li>
 Drive program governance, financials (budget, P&amp;L), risk &amp; issue management, and milestone tracking
 </li>
 <li>
 Ensure delivery excellence using Agile, Hybrid, or Waterfall methodologies as required
 </li>
 <li>
 Leverage Big 4 best practices in operating models, PMO frameworks, and client relationship management
 </li>
 <li>
 Mentor and develop junior delivery resources; contribute to presales and solutioning when required
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Prior Big 4 (Deloitte, PwC, EY, or KPMG) consulting experience is mandatory
 </li>
 <li>
 Successfully delivered at least 3&ndash;5 large banking transformation programs (&gt; $10M TCV each)
 </li>
 <li>
 Deep domain knowledge in one or more areas: Core Banking (Temenos, Finacle, Flexcube, Mambu), Payments (SWIFT, SEPA, ISO 20022), Regulatory (Basel IV, PSD2, CCAR, IFRS9), Lending, Wealth Management, or Cards
 </li>
 <li>
 Strong commercial acumen with full P&amp;L responsibility experience
 </li>
 <li>
 Certification preferred: PMP, Prince2, SAFe, AgilePM, or Big 4 internal delivery certifications
 </li>
 <li>
 Exceptional stakeholder management and executive communication skills
 </li>
 </ul>
 
 
</div>

Information Technology Delivery Manager

Ooredoo Group of Companies

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo.
About the Role: 
The role is responsible for leading IT delivery processes across all technology platforms. This role acts as the focal point for System Integration Testing (SIT), ensuring robust test planning, execution, and timely resolution of issues across all impacted IT platforms and core networks. The manager coordinates the end-to-end release management lifecycle, from development through to production deployment with Data Centre and NOC, ensuring releases are delivered efficiently, error-free, and in compliance with industry standards. For more details, please click here.
About You:<ul><li> 
10 years' experience in a similar role.</li><li>
Experience in E2E solution development and with the ability to define and implement complex information technology and/or digital transformation initiatives.</li><li>
Working experience of DevOps and CI/CD toolsets.</li><li>
Implementation experience of transitioning to a DevOps culture.</li><li>
Experience in Build management, deployment and change management and, version control.</li><li>
Good working knowledge and past experience on Program/Project Management practices, Team Leading, Contract / SLA / OLA Management and Software Development Lifecycle including Design</li><li>
Thinking and Agile Practices and Methodologies</li><li>
In-depth understanding of the software delivery lifecycle within a communications service provider (CSP) and digital service provider (DSP) environment.</li><li>
Well versed in the telecoms applications stack which make up the IT and core network systems.</li><li>
Hands on experience in planning, prioritizing, tracking, risk and dependency management, testing, and release communication along with overseeing</li><li>
Continuous Delivery / Continuous Integration pipelines.</li></ul></div>

Manager IT Delivery, Release Management & Agility

<div>
 
 We are seeking a dynamic Project Technical Manager to assist the Program Manager in managing the delivery of multiple technology subsystems across multiple smart city applications. The role requires a blend of project management leadership, technical acumen, and client-facing communication skills to coordinate delivery from both internal and external stakeholders.
 
 The successful candidate will serve as a key interface between clients, consultants, and delivery partners, ensuring that all subsystems &mdash; including mobile and web applications, and integrations &mdash; are delivered on time, within budget, and compliant with Qatar local regulatory frameworks
 
 
 
 Key Responsibilities:
 
 
 <ul>
 
 </ul>
 <ul>
 <li>
 Act as the client-facing technical lead for the delivery and integration of smart city applications, ensuring alignment with client needs and expectations.
 
 </li>
 <li>
 Support the program manager in planning, execution and monitoring the delivery of the software subsystems, such as
 
 - Property Management Application
 
 - Land Developer Management Application
 
 - Smart Car Parking Application
 
 - Citizen Application
 
 </li>
 <li>
 Work closely with the subsystem teams to develop project schedules, track progress, and ensure subsystem milestones align with the master project plan.
 
 </li>
 <li>
 Manage internal and external dependencies to guarantee timely delivery and integration of technology components.
 
 </li>
 <li>
 Drive regular coordination meetings, progress reviews, and issue-resolution sessions with all stakeholders
 
 </li>
 <li>
 Manage the project scope, collect client business requirements and translate them into clear technical requirements and project deliverables.
 
 </li>
 <li>
 Evaluate solution proposals from subsystem teams and provide recommendations based on technical feasibility and alignment with business objectives.
 
 </li>
 <li>
 Provide technical leadership and review subsystem architecture, data flows, and interface specifications for all smart city applications and subsystems.
 
 </li>
 <li>
 Ensure that all subsystems align with the overall architecture and integrates smoothly with other systems, while complying with performance, security, and interoperability standards, meeting all required regulatory and compliance guidelines
 
 </li>
 <li>
 Review technical documents, deliverables, and compliance reports from subcontractors and vendors
 
 </li>
 <li>
 Manage internal teams and external partners to ensure quality, schedule, and budget adherence throughout the project lifecycle.
 
 </li>
 <li>
 Track subcontractor performance, drive issue escalation, and resolve challenges in collaboration with engineering leads and vendors.
 
 </li>
 <li>
 Maintain documentation for compliance, inspection, and audit readiness.
 
 </li>
 <li>
 Provide ongoing technical support to resolve any issues quickly and ensure smooth operations.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 Qualifications &amp; Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Software Engineering, or a related field.
 
 </li>
 <li>
 Certified PMP or equivalent preferred.
 
 </li>
 </ul>
 
 
 Professional Experience:
 
 
 
 <ul>
 <li>
 5+ years of experience in project or technical management roles.
 
 </li>
 <li>
 Proven background in software systems, cloud-based solutions, and mobile/web portal development.
 
 </li>
 <li>
 Experience smart city application or platform projects.
 
 </li>
 <li>
 Prior experience in Qatar or GCC region strongly preferred; familiarity with Qatari Diar standards and local authority coordination is highly desirable.
 
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Strong understanding of:
 
 - Software development lifecycle (SDLC), agile methodologies, and DevOps practices
 
 - Mobile and web app architectures (React, Flutter, Angular, iOS/Android).
 
 - Cloud platforms (Google Cloud, AWS, Azure) including security, scalability, and integration practices.
 
 - RESTful APIs, microservices, containerization (Docker/Kubernetes), and CI/CD pipelines
 
 </li>
 <li>
 Excellent understanding of systems integration and multi-vendor environment management.
 
 </li>
 <li>
 Familiarity with project management and tracking tools (Primavera, MS Project, Jira).
 
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills across multicultural teams.
 
 </li>
 <li>
 Strong problem-solving and analytical mindset.
 
 </li>
 <li>
 Leadership and mentoring abilities.
 
 </li>
 <li>
 Proactive attitude with ability to work independently and manage ambiguity.
 
 </li>
 </ul>
 
 
 Preferred Domain Knowledge:
 
 
 
 <ul>
 <li>
 Land Development
 
 </li>
 <li>
 Property Management
 
 </li>
 <li>
 Smart Car Parking
 
 </li>
 </ul>
</div>

Project Technical Manager (Smart City Applications)

Starlink Qatar

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a dedicated Service Manager to oversee our strategic corporate and government accounts, ensuring exceptional service delivery and assurance. This pivotal role involves managing the full lifecycle of installation projects for fixed, mobile, and ICT services, while also coordinating scheduled outages and leading coverage improvement initiatives. As the primary technical liaison, you will handle client escalations, provide strategic guidance during decision-making, and conduct regular service reviews to maintain strong client relationships. Your responsibilities will include ensuring SLA adherence, proactively resolving faults, and identifying upsell opportunities. The ideal candidate will be adept at crafting client reports, managing MPLS and voice services, and fostering seamless communication between clients and internal teams. You will drive continual service improvement and ensure profitability through cost-effective solutions. This position requires advanced problem-solving skills and a professional demeanor to uphold our company's reputation.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Bachelor&rsquo;s degree in Computer Science, Electronics, or Telecommunications.
 
 
 &rtrif; Minimum of 6 years in service delivery or service management within the telecom sector.
 
 
 &rtrif; Mandatory ITIL V3 Expert/Intermediate or ITIL V4 equivalent certification.
 
 
 &rtrif; Mandatory and current CCNP Certification or higher.
 
 
 &rtrif; Demonstrated experience leading continual service improvement (CSI) initiatives in large enterprises.
 
 
 &rtrif; Proficiency with MS Project, Visio, and Business Process Management (BPM) tools.
 
 
 &rtrif; Expertise with OSS/BSS applications relevant to service delivery.
 
 
 &rtrif; Strong knowledge of telecom and ICT products including MPLS, voice, security, and managed infrastructure.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Experience managing services for corporate and government clientele.
 
 
 &rtrif; Advanced understanding of supply chain and procurement processes.
 
 
 &rtrif; Proven ability in project management and overseeing complex installations.
 
 
 &rtrif; Excellent client engagement and strategic account management skills.
 
 
 &rtrif; Experience in identifying and developing upsell opportunities within existing accounts.
 
</div>

Service Manager

ALM Data Systems

Job Description: Customer Success ManagerLocation: Doha, QatarCompany OverviewALM DataSystems (ALM) is a leading ICT and Systems Integration company in Qatar, delivering end-to-end solutions across Cloud, Cybersecurity, Digital Transformation, Networking, Datacenter, AV, and Managed Services. We help organizations adapt to the future with tailored technology solutions that convey impact and drive business growth.Role SummaryThe Customer Success Manager (CSM) is responsible for ensuring that ALM&rsquo;s clients achieve maximum value from our solutions and services. You will act as the primary relationship owner, driving client satisfaction, retention, renewals, and service expansion. The CSM will work closely with technical teams, project managers, sales, and support to ensure the customer journey is seamless and aligned with ALM&rsquo;s standards of excellence.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the main point of contact for assigned enterprise and government clients.</li><li>Build strong, long-term, trust-based relationships with key stakeholders.</li><li>Conduct regular business reviews, check-ins, and client health assessments.</li></ul>Service Delivery &amp; Support Coordination<ul><li>Ensure clients receive timely and high-quality service deliverables.</li><li>Coordinate with project teams, support engineers, and vendors to resolve issues and track SLAs.</li><li>Monitor service performance and proactively address potential service disruptions.</li></ul>Customer Success &amp; Value Realization<ul><li>Understand client objectives and ensure ALM solutions meet business outcomes.</li><li>Drive product/service adoption, utilization, and user onboarding.</li><li>Identify opportunities to enhance client ROI across cloud, network, cybersecurity, and other ICT solutions.</li></ul>Retention, Renewal &amp; Growth<ul><li>Manage contract renewals, SLA extensions, and upsell opportunities.</li><li>Identify expansion opportunities and work with Sales to position new services or upgrades.</li><li>Minimize churn and maintain strong customer health metrics.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate records of customer interactions, issues, and action items.</li><li>Prepare customer performance reports, SLA dashboards, and review decks.</li><li>Track KPIs such as NPS, response time, resolution time, satisfaction scores, and service quality.</li></ul>Qualifications &amp; ExperienceRequired<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business, or related field.</li><li>3&ndash;5 years of experience in Customer Success, Account Management, or Service Delivery within ICT or Systems Integration.</li><li>Strong understanding of IT infrastructure, cloud, networking, cybersecurity, and managed services and CISCO products.</li><li>Excellent communication, client-handling, and stakeholder management skills.</li><li>Strong problem-solving ability and a customer-centric mindset.</li><li>Proficiency in Microsoft Office, CRM systems, and customer success tools.</li></ul>Preferred<ul><li>Experience working with enterprise or government clients in the GCC region.</li><li>Background in project coordination or service delivery.</li><li>Certifications such as ITIL, Customer Success Management, or cloud vendor certifications (AWS/Azure).</li><li>Arabic language skills (advantage).</li></ul>Key Skills &amp; Attributes<ul><li>Customer-oriented with strong relationship-building abilities.</li><li>Excellent presentation and negotiation skills.</li><li>Ability to handle pressure and manage priorities effectively.</li><li>Proactive, organized, and detail-oriented.</li><li>Strong team player who collaborates effectively with technical and non-technical teams.</li></ul>Job Type: Full-time

Customer Success Manager

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